Job Summary

We are seeking a dynamic and self-motivated Account Executive- Camps  to drive new business acquisition and support account expansion within our summer camps vertical. This role requires a proactive sales professional with strong lead generation skills, a consultative approach, and the ability to close deals in a short sales cycle environment.

Responsibilities:

• Generate and qualify leads, primarily through self-sourced outbound activity 

• Conduct discovery calls and product demonstrations across three platforms

• Collaborate with marketing to leverage inbound leads 

• Book and lead sales meetings, initially supporting senior BD leadership before progressing to independent demos 

• Own the full sales cycle, including pipeline management, CRM documentation, and contract negotiations 

• Achieve 30–40 net new deals within the first 6 months (seasonal ramp) 

• Maintain detailed activity in Salesforce CRM 

• Collaborate cross-functionally with marketing, product, onboarding, and account management teams 

• Travel to industry conferences throughout the year (expenses covered) 

Typical Deal Profile: 

• Sales Cycle: Typically 1–7 days; up to 3 months for enterprise-level deals 

• Average Contract Value (ACV): $6,000–$12,000 

Qualifications:

• 3 years of experience in SaaS or software sales 

• Proven lead generation and cold outreach success 

• Experience with Salesforce or other CRMs 

• Familiarity with the camp industry (former camp professional or vendor to camps strongly preferred) 

• Experience demoing or selling software solutions 

Attributes for Success: 

• Confident, engaging communicator with strong presentation skills 

• Comfortable with outbound sales, cold calling, and handling rejection 

• Consultative sales approach with emotional intelligence and adaptability 

• Proactive self-starter who thrives in a remote, fast-paced environment 

• Mission-aligned and enthusiastic about making a difference in the youth services space 

 

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $50,000 - $60,000 USD per year plus $40,000 variable commission 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

Please note this role is supporting our camps vertical solution: https://www.togetherwork.com/vertical-solutions/camps/

 

 

Job Summary:

The Development Manager is responsible for leading a team of engineers while also contributing directly to code and architecture. This role is 50% people management and 50% hands-on technical work. The manager will partner closely with product management to define and execute the roadmap, maintain legacy applications, and help architect a new application using modern technologies.

Responsibilities:

• Lead and mentor a team of engineers, fostering growth and performance

• Collaborate with the product owner to manage and deliver on the product roadmap

• Guide architectural decisions for a new application

• Maintain and improve legacy PHP applications

• Write and review code (primarily .NET and React)

• Implement best practices in CI/CD and cloud-based development

• Ensure high quality, scalable, and maintainable software delivery

Requirements:

• 5–10 years in a lead or senior engineering role

• 5–6 years of experience with .NET

• 4–5 years of experience with AWS

• 2–3 years of experience with React

• Strong experience with SQL Server

• Proven ability to manage, mentor, and develop engineering teams

• Experience working with Agile methodologies

• Strong communication and collaboration skills

Nice To Have:

• Experience with PHP

• Mobile development experience (iOS/Android)

• Experience in the payments industry

• Familiarity with React Native

• Prior B2B SaaS experience supporting large customer bases

• Interest or experience in rock climbing or the gym industry

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

 The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork’s total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

 Salary Range

US Remote: $125,000- $132,000 USD per year 

 Who we are

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

 

 

Job Summary

As a Customer Support Specialist, you’ll be the first point of contact for our customers, providing friendly and efficient support via email, phone, and virtual sessions. This role is perfect for someone who is tech-savvy, enjoys problem-solving, and thrives in a customer-focused environment. You'll use your knowledge of our software to help climbing facility owners, managers, and staff navigate the system, configure setups, and troubleshoot issues. 

Beyond troubleshooting, you’ll also play an instructional role—guiding customers through best practices, simplifying technical processes, and ensuring they get the most value from the software. If you love learning, enjoy helping others succeed, and can translate complex concepts into clear guidance, this role is for you! 

This is a great opportunity for someone who enjoys problem-solving, working with customers, and diving deep into software. You'll be part of a team that helps gyms and climbing facilities run smoothly by providing expert guidance and troubleshooting. If you're detail-oriented, enjoy learning, and take pride in helping others succeed, we'd love to hear from you! 

 

Hours: M-F 9 AM – 5 PM PST during training, 11 AM – 7 PM PST once training completed. Must be able to serve on an occasional weekend rotation as needed. 

Responsibilities

• Provide technical support to customers via email, phone, and virtual sessions. 
• Troubleshoot software-related issues, guiding customers through solutions in a clear and patient manner. 
• Help customers navigate and configure RGP, including setting up new calendar offerings, membership structures, and other system configurations. 
• Deliver training and guidance to customers through phone calls, written instructions, and virtual training sessions. 
• Translate technical concepts into easy-to-understand explanations for non-technical users. 
• Document customer interactions and contribute to internal knowledge bases. 
• De-escalate customer frustrations and provide a solutions-oriented, customer-first experience. 
• Collaborate with other support team members to improve processes and customer experience. 

Requirements

• Deep Knowledge of Rock Gym Pro (Strongly Preferred) 
• Extensive hands-on experience with Rock Gym Pro. 
• Ability to configure and create new setups from scratch, such as setting up online calendar offerings, membership billing structures, and system settings. 
• Strong troubleshooting ability to identify and resolve software issues efficiently. 
• Training and Instructional Experience 
• Comfortable providing one-on-one and group training via phone, email, and virtual sessions. 
• Ability to simplify complex technical concepts and explain them in a way that non-technical users can easily understand. 
• Strong Communication Skills with a Customer-Centric Approach 
• Excellent verbal and written communication skills. 
• Ability to de-escalate conversations and handle frustrated customers with professionalism and empathy. 
• Clear and concise in both technical explanations and customer-facing responses. 
• A Learner at Heart 
• Open-minded and excited to learn new processes and technologies. 
• Curious and proactive in seeking solutions and improving workflows. 
• Thrives in an environment that requires continuous learning and adaptability. 

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including: 

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability 
• Basic Life
• 401K option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability 
• 10 sick days annually 
• 10 company paid holidays 
• 6 weeks paid parental leave 
• Culture that values work/life balance and celebrates successes

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.  

Salary Range Disclosure 

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork’s total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more. 

Salary Range 

US Remote: $45,000 - $50,000

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities. 

 

 

Please Note: This is a 1 year contract position.

Job Summary 

Our firm is growing and we are looking for a full-time  Accountant- Client Services Manager to be based remotely within the U.S. This position supports a portfolio of clients by overseeing all areas relating to their general ledger. Working with client’s staff and lay leaders, the Accountant- Client Services Manager is expected to take initiative in maintaining the client’s financial health. 

 Responsibilities 

• Provide accurate and timely monthly financial reporting including balance sheets and profit and loss statements. 
• Assist clients with budget entry, expense tracking, and monthly contributions management. 
• Working closely with internal AP and AR team members to oversee accurate bank reconciliations ensure precision.
• Manage year-end 1099 preparation for vendors and collaborate with Accounts Payable Manager. 
• Maintain client-specific documentation, standardize bookkeeping for new clients, and track and complete custom projects.
• Communicate regularly with clients through email and meetings, support clients during audits or financial reviews, and actively participate in team meetings and initiatives.

Requirements 

• Bachelor’s Degree in Accounting with over 10 years of accounting experience
• Extensive experience in bookkeeping, financial reporting, budgeting, General Ledger systems, external audits, and proficiency in Excel, O365, and QuickBooks
• Extensive success in managing multiple clients and projects.
• Demonstrate outstanding customer service skills and effective communication, both written and oral, with a strong ability to synthesize information.
• Exhibit adaptability, self-motivation, a strong work ethic, exceptional attention to detail, and the ability to manage multiple high-priority projects while collaborating effectively in a remote team setting.

Nice To Have

• Experience with project management software (Monday, Asana, etc.)
• Controller-level experience for small to mid-sized company or non-profit
• Experience with non-profit and restricted funds accounting and reporting strongly preferred 
• Strong analytical and problem-solving skills

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability.
• Basic Life 
• Flexible paid personal/vacation time built on mutual trust and accountability.
• 10 sick days annually 
• 10 company paid holidays
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $85,000 - $90,000 USD per year 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

This role is supporting our Faith vertical solution: https://www.togetherwork.com/vertical-solutions/faith/.

 

Job Summary 

At Togetherwork, we empower mission-driven organizations with cutting-edge software solutions. Our clients include some of the world’s most impactful nonprofits—like the ASPCA (American Society for the Prevention of Cruelty to Animals), ACLU (American Civil Liberties Union), and International Rescue Committee. We’re passionate about helping them succeed through innovative technology and exceptional service.

We’re looking for a Client Solutions Manager to lead the implementation and ongoing success of our fundraising and advocacy software, Springboard. You’ll serve as a strategic partner to nonprofit clients, guiding them through complex technical projects—from onboarding and integrations to feature adoption and support.

This is a client-facing, cross-functional role ideal for someone who thrives at the intersection of technology, project management, and customer success.

 Responsibilities 

• Serve as the primary point of contact for nonprofit clients throughout the project lifecycle.
• Lead software implementations, system integrations, and technical consulting engagements.
• Collaborate with external partners (design agencies, customer relationship management (CRM) consultants, email service provider (ESP) vendors) to deliver holistic solutions.
• Translate business needs into technical requirements, timelines, and documentation.
• Guide clients through complex decisions that align with their strategic goals.
• Coordinate cross-functional teams of developers and producers to ensure timely, high-quality project delivery.
• Monitor project scope, budget, and deliverables to ensure alignment with Statements of Work (SOW).
• Provide proactive, high-touch support and training to drive client satisfaction and product adoption.

Requirements 

• Experience working in or with nonprofit organizations.
• Familiarity with fundraising, digital marketing, and advocacy strategies.
• Strong project management skills with the ability to juggle multiple client engagements.
• Technical fluency with content management systems (CMS), enterprise CRM (eCRM), ESPs, and fundraising tools.
• Experience with Salesforce (especially Nonprofit Success Pack (NPSP) or NGO Connect).
• Hands-on experience with project management tools like Jira and Monday.com.
• Proficiency with Microsoft 365 (Outlook, Teams, Excel, etc.).
• Excellent communication, documentation, and problem-solving skills.
• Experience managing software implementation projects across the full software development life cycle (SDLC).
• Self-motivated and disciplined in a remote work environment.
• Hands-on experience with Drupal or other CMS platforms (strongly preferred). 
• Salesforce administration or configuration experience (strongly preferred).

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability.
• Basic Life 
• Flexible paid personal/vacation time built on mutual trust and accountability.
• 10 sick days annually 
• 10 company paid holidays
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $80,000 - $100,000 USD per year 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

This role is supporting our Nonprofit Vertical Solution: https://www.togetherwork.com/vertical-solutions/nonprofit/

 

This position is open to candidates located anywhere in the United States; however, we strongly prefer candidates based in or near Austin, TX, as the role may require periodic in-person collaboration with local team members.

Job Summary

As a Customer Support Specialist, you’ll be the first point of contact for our customers, providing friendly and efficient support via email, phone, and virtual sessions. This role is perfect for someone who is tech-savvy, enjoys problem-solving, and thrives in a customer-focused environment. You'll use your knowledge of our software to help climbing facility owners, managers, and staff navigate the system, configure setups, and troubleshoot issues. 

Beyond troubleshooting, you’ll also play an instructional role—guiding customers through best practices, simplifying technical processes, and ensuring they get the most value from the software. If you love learning, enjoy helping others succeed, and can translate complex concepts into clear guidance, this role is for you! 

This is a great opportunity for someone who enjoys problem-solving, working with customers, and diving deep into software. You'll be part of a team that helps gyms and climbing facilities run smoothly by providing expert guidance and troubleshooting. If you're detail-oriented, enjoy learning, and take pride in helping others succeed, we'd love to hear from you! 

 

Hours: M-F 9 AM – 5 PM PST during training, 11 AM – 7 PM PST once training completed. Must be able to serve on an occasional weekend rotation as needed. 

Responsibilities

• Provide technical support to customers via email, phone, and virtual sessions. 
• Troubleshoot software-related issues, guiding customers through solutions in a clear and patient manner. 
• Help customers navigate and configure RGP, including setting up new calendar offerings, membership structures, and other system configurations. 
• Deliver training and guidance to customers through phone calls, written instructions, and virtual training sessions. 
• Translate technical concepts into easy-to-understand explanations for non-technical users. 
• Document customer interactions and contribute to internal knowledge bases. 
• De-escalate customer frustrations and provide a solutions-oriented, customer-first experience. 
• Collaborate with other support team members to improve processes and customer experience. 

Requirements

• Deep Knowledge of Rock Gym Pro (Strongly Preferred) 
• Extensive hands-on experience with Rock Gym Pro. 
• Ability to configure and create new setups from scratch, such as setting up online calendar offerings, membership billing structures, and system settings. 
• Strong troubleshooting ability to identify and resolve software issues efficiently. 
• Training and Instructional Experience 
• Comfortable providing one-on-one and group training via phone, email, and virtual sessions. 
• Ability to simplify complex technical concepts and explain them in a way that non-technical users can easily understand. 
• Strong Communication Skills with a Customer-Centric Approach 
• Excellent verbal and written communication skills. 
• Ability to de-escalate conversations and handle frustrated customers with professionalism and empathy. 
• Clear and concise in both technical explanations and customer-facing responses. 
• A Learner at Heart 
• Open-minded and excited to learn new processes and technologies. 
• Curious and proactive in seeking solutions and improving workflows. 
• Thrives in an environment that requires continuous learning and adaptability. 

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including: 

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability 
• Basic Life
• 401K option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability 
• 10 sick days annually 
• 10 company paid holidays 
• 6 weeks paid parental leave 
• Culture that values work/life balance and celebrates successes

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.  

Salary Range Disclosure 

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork’s total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more. 

Salary Range 

US Remote: $45,000 - $50,000

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities. 

 

 

This position is open to candidates located anywhere in the United States; however, we strongly prefer candidates based in or near Austin, TX, as the role may require periodic in-person collaboration with local team members.

Job Summary 

A Tier 1 Customer Support Agent is responsible for providing front-line support to customers via phone and email. Their primary focus is to address common customer issues and provide “how-to” support for SaaS product usage questions. They are responsible for resolving product or service problems by clarifying the customer's questions and explaining the best solution to solve a problem while maintaining established Service Level Objectives. The Tier 1 agent is also responsible for identifying product problems and requests that require additional expertise or advanced troubleshooting and escalating those to the Tier 2 team after initial triage and collecting basic information.

A strong performer in this role will demonstrate a high sense of urgency in responding quickly and effectively to customer requests, the ability to promptly identify items that should be escalated, and a continuous desire to learn about Togetherwork and its customers.

Responsibilities 

•  Receive and respond to customer inquiries via phone and email
•  Classify inquiries based on severity and priority
• Investigate and/or resolve inquiries according to knowledge base articles and other reference materials
• Log all incidents and manage ticket tracking system as per departmental standards
• Escalate issues requiring additional expertise, investigation, or troubleshooting to the Tier 2 team
• Accept and retain ownership of request, providing timely updates to customers until a resolution is reached or an escalation is needed 
• Participate in providing support coverage on recognized holidays
• Assist with backup coverage for Tier 2 as needed, handling customer inquiries that are escalated by the Tier 1 support team 

Requirements 

• High School Diploma or equivalent 
• At least 2 years of experience in a SaaS customer support role
• Excellent verbal and written communications skills
• Outstanding interpersonal and customer care skills, capable of managing relationships while resolving technical issues with empathy and professionalism
• Ability to multi-task in a fast paced and constantly evolving environment
• Detail-oriented, with excellent organizational skills and ability to manage multiple issues simultaneously
• Experience with Jira and Zendesk highly preferred

 

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including: 

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability 
• Basic Life
• 401K option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability 
• 10 sick days annually 
• 10 company paid holidays 
• 6 weeks paid parental leave 
• Culture that values work/life balance and celebrates successes

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.  

Salary Range Disclosure 

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork’s total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more. 

Salary Range 

US Remote: $40,000-$45,000

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities. 

In this role, you will be supporting our Municipalities vertical solution: https://www.togetherwork.com/vertical-solutions/municipalities/

 

This position is open to candidates located anywhere in the United States; however, we strongly prefer candidates based in or near Austin, TX, as the role may require periodic in-person collaboration with local team members.

Job Summary 

We are seeking a Revenue Operations Manager - Customer Success to drive operational excellence across our Customer Success organization. This role is ideal for a data-driven thinker with a passion for systems, strategy, and customer experience. You will play a central role in scaling how we deliver value to our customers, working in a fast-paced, high-growth environment.

This is a unique opportunity to:

• Shape the systems and processes that power a growing Customer Success team.

• Drive insights and strategy that influence customer experience and retention.

• Work remotely with a collaborative, mission-driven team.

• Gain exposure to executive leadership and contribute to company-wide initiatives.

Responsibilities 

• Own the design, implementation, and continuous improvement of Customer Success (CS) operations, systems, and reporting.

• Manage and optimize Salesforce for the CS team, ensuring workflows, data integrity, and reporting align with business needs.

• Partner with Customer Success, Sales, and Product teams to streamline the customer lifecycle from onboarding to renewal.

• Evaluate and implement customer success software and tooling (e.g., Gainsight, ChurnZero, Vitaly) to enhance team efficiency and customer engagement.

• Develop and maintain dashboards and analytics to measure team performance, customer health, and retention trends.

• Build scalable processes to support a growing CS team across multiple business units.

• Support forecasting, capacity planning, and segmentation strategies for Customer Success.

• Lead cross-functional initiatives that improve customer experience, retention, and expansion.

Requirements

Must-Have:

• 3+ years of experience in Customer Success Operations, preferably at a SaaS company.

• Strong Salesforce and related tech stack administration and reporting skills; ability to design and manage custom workflows and objects.

• Proven ability to drive process improvements and scale operations in a fast-paced environment.

• Excellent project management and communication skills.

• Strong analytical mindset, with the ability to work with data to identify insights and drive decisions.

Nice-to-Have:

• Experience with customer success platforms such as Planhat, ChurnZero, or Vitaly.

• Background working in private equity-backed or multi-product SaaS environments.

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $100,000.00 to $120,000.00 USD per year

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

 

 

 

 

 

Location: Austin, TX (Hybrid – typically 3 days/week in-office)
Reports to: Chief of Staff

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About the Role

Togetherwork is in the midst of a bold transformation — Togetherwork 2028 (“TW-28”) — to become a faster, simpler, customer-first, and AI-enabled company.

As a Strategic Initiatives Manager / Senior Manager, you’ll be a mission-critical operator, turning ambiguous strategic questions into clear, actionable plans — and then driving those plans to execution. You’ll work across go-to-market, operations, and corporate functions on initiatives that don’t neatly sit in one department but are essential to our company’s growth.

This is a high-visibility role for a hands-on doer with strong problem-solving skills, a low-ego approach, and a hunger to learn. You’ll need to thrive in complexity, influence without authority, and bring structured thinking to fast-moving, cross-functional projects.

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What You’ll Do

• Lead high-impact, cross-functional initiatives that support TW-28 priorities, from scoping to execution

• Partner with leaders across Sales, Product, Ops, Finance, and beyond to align stakeholders, remove roadblocks, and ensure follow-through

• Translate ambiguous challenges into structured action plans with clear milestones and accountability

• Manage and operationalize company-wide cadences such as:

  • Monthly Business Reviews (MBRs)

  • Company-wide OKR tracking and accountability

• Drive AI-enabled process improvements to enhance speed, decision-making, and scalability

• Coordinate GTM-related projects, such as:

  • International expansion pilots

  • Cross-sell and marketplace pilots

  • New GTM processes (e.g., Signature-to-Revenue tracking)

  • Professional services efficiency across verticals

• Note: You are not expected to have prior expertise in every listed initiative — these are examples of the types of projects you may lead.

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What You Bring

• 4–7+ years in BizOps, management consulting, RevOps, or strategic program management

• Experience working in technology-enabled environments (SaaS, fintech, or other tech sectors)

• Proven track record of execution in cross-functional, high-stakes initiatives

• Comfort working across industries and company stages (start-up, scale-up, enterprise)

• Strong structured problem-solving skills — can break down complex problems into actionable steps

• Mandatory: Hands-on experience with AI tools (ChatGPT, Claude, Notion AI, etc.) in your day-to-day work

• High EQ, excellent communication skills, and the ability to influence without direct authority

• A bias for action, curiosity, and adaptability in ambiguous situations

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Bonus Points For

• Management consulting experience from a top-tier firm

• Exposure to SaaS GTM motions, pricing, or international expansion

• Experience leading initiatives in both start-up and large enterprise environments

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What You’ll Get

• Opportunity to drive execution on the company’s most impactful initiatives

• Direct visibility to senior leadership and the C-suite

• Competitive compensation and benefits

• A collaborative, accountable, and growth-oriented culture

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Values Alignment

• Obsess Over the Customer – Even in internal projects, prioritize customer impact

• Own it. Together. – Build trust, share credit, and hold yourself and others accountable

• Move Fast with Purpose – Remove friction and drive meaningful progress quickly

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 9 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

• Base salary range: $135,000–$145,000
• Variable compensation: Up to 10% of base
• Target all-in compensation: $150,000–$160,000 annually

While this is the target compensation range, we’re open to conversations with candidates whose background or expertise may warrant flexibility.

 

This position is open to candidates located anywhere in the United States; however, we strongly prefer candidates based in or near Austin, TX, as the role may require periodic in-person collaboration with local team members.

Job Summary 

At Togetherwork, we empower mission-driven organizations with cutting-edge software solutions. Our clients include some of the world’s most impactful nonprofits—like the ASPCA (American Society for the Prevention of Cruelty to Animals), ACLU (American Civil Liberties Union), and International Rescue Committee. We’re passionate about helping them succeed through innovative technology and exceptional service.

We’re looking for a Client Solutions Manager to lead the implementation and ongoing success of our fundraising and advocacy software, Springboard. You’ll serve as a strategic partner to nonprofit clients, guiding them through complex technical projects—from onboarding and integrations to feature adoption and support.

This is a client-facing, cross-functional role ideal for someone who thrives at the intersection of technology, project management, and customer success.

 Responsibilities 

• Serve as the primary point of contact for nonprofit clients throughout the project lifecycle.
• Lead software implementations, system integrations, and technical consulting engagements.
• Collaborate with external partners (design agencies, customer relationship management (CRM) consultants, email service provider (ESP) vendors) to deliver holistic solutions.
• Translate business needs into technical requirements, timelines, and documentation.
• Guide clients through complex decisions that align with their strategic goals.
• Coordinate cross-functional teams of developers and producers to ensure timely, high-quality project delivery.
• Monitor project scope, budget, and deliverables to ensure alignment with Statements of Work (SOW).
• Provide proactive, high-touch support and training to drive client satisfaction and product adoption.

Requirements 

• Experience working in or with nonprofit organizations.
• Familiarity with fundraising, digital marketing, and advocacy strategies.
• Strong project management skills with the ability to juggle multiple client engagements.
• Technical fluency with content management systems (CMS), enterprise CRM (eCRM), ESPs, and fundraising tools.
• Experience with Salesforce (especially Nonprofit Success Pack (NPSP) or NGO Connect).
• Hands-on experience with project management tools like Jira and Monday.com.
• Proficiency with Microsoft 365 (Outlook, Teams, Excel, etc.).
• Excellent communication, documentation, and problem-solving skills.
• Experience managing software implementation projects across the full software development life cycle (SDLC).
• Self-motivated and disciplined in a remote work environment.
• Hands-on experience with Drupal or other CMS platforms (strongly preferred). 
• Salesforce administration or configuration experience (strongly preferred).

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability.
• Basic Life 
• Flexible paid personal/vacation time built on mutual trust and accountability.
• 10 sick days annually 
• 10 company paid holidays
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $80,000 - $100,000 USD per year 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

This role is supporting our Nonprofit Vertical Solution: https://www.togetherwork.com/vertical-solutions/nonprofit/