Onboarding Consultant (SMB)

Location: Columbus, GA or Atlanta, GA

We are looking for an Onboarding Consultant to serve as a key customer-facing delivery function within our Professional Services & Onboarding organization. This role is responsible for leading the successful onboarding, configuration, and activation of Togetherwork SaaS solutions for new SMB customers. The Onboarding Consultant partners closely with Project Managers, Solution Consultants, Customer Success, and delivery leadership to ensure customers achieve a smooth transition from sales to active product usage—delivering structured onboarding engagements that drive adoption, early value realization, and long-term success.

What you’ll do:

Customer Onboarding & Implementation

• Lead customer onboarding engagements in alignment with defined delivery frameworks, timelines, and scope
• Configure SaaS applications based on documented customer requirements and established best practices
• Guide customers through setup, validation, and go-live readiness activities
• Identify onboarding risks, dependencies, and issues; escalate appropriately to maintain delivery momentum

Training & Enablement

• Deliver end-user and administrator training to support successful product adoption
• Provide onboarding guidance, best practices, and product usage recommendations tailored to SMB customer needs
• Ensure customers are prepared for a successful transition to Customer Success or Support teams

Delivery Execution & Documentation

• Maintain accurate onboarding documentation, configuration records, and customer-facing artifacts throughout the project lifecycle
• Track and report progress against milestones, timelines, and success criteria
• Collaborate with Project or Engagement Managers to support planning, coordination, and status reporting
• Operate within PMO governance frameworks, delivery standards, and Performance Insights reporting models

AI-Enabled & Data-Driven Ways of Working

• Leverage approved AI tools and automation to improve onboarding efficiency, quality, and consistency
• Use data, dashboards, and AI-supported insights to monitor onboarding health and identify risks early
• Continuously build AI literacy and apply AI-enabled practices as part of day-to-day delivery
• Contribute to a culture of continuous improvement by identifying opportunities to streamline and enhance onboarding workflows

 

What you’ll bring:

• Experience delivering SaaS onboarding or implementation engagements
• Strong customer-facing communication, facilitation, and training skills
• Technical aptitude for system configuration and solution setup
• Ability to manage multiple onboarding engagements with accountability and attention to detail
• Comfort working within structured delivery frameworks and onboarding plans
• Ability to document requirements, configurations, and processes clearly and accurately
• Organized, proactive, and execution-focused with strong follow-through
• Collaborative team player aligned to shared outcomes and delivery standards
• Analytical and problem-solving skills
• Proficient with Windows, Microsoft Office, and Adobe Acrobat applications
• Excellent written and oral communication skills

 

Why This Role:

• Lead meaningful customer relationships as the primary delivery contact during a critical phase of the customer journey
• Work at the intersection of technology, operations, and customer experience in a fast-paced SMB environment
• Operate in an AI-forward environment with access to modern tools that amplify your efficiency and impact
• Contribute directly to measurable outcomes—customer satisfaction, onboarding timeliness, and adoption—that matter to the business

 

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Non-Exempt employees have a generous accrual policy
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.

 

 

Data Architect 

Location: Austin, TX (hybrid)

Schedule: Full-time | Hybrid (2–3 days in office)

Work Authorization Notice:
At this time, we are unable to provide immigration sponsorship for this position. Candidates must have current, unrestricted authorization to work in the country where the role is based.

About Us
Togetherwork is a $250M recurring revenue SaaS business with more than 33 software applications serving over 12 vertical markets. We help communities, organizations, and businesses thrive by delivering purpose-built software that supports their missions and operations.

Headquartered on South Congress in Austin, TX, Togetherwork is scaling rapidly. We are customer-focused, execution-driven, and committed to operational excellence. Our teams value accountability, collaboration, and continuous improvement. We are building a modern data foundation to support our next phase of growth.

About This Role

Togetherwork is seeking a highly skilled and strategic Data Architect to support Protech implementations on the Microsoft Dynamics 365 platform. In this role, you will design and govern data migration, integration architecture, and CRM data models that enable scalable, reliable, and efficient onboarding outcomes. You will collaborate cross-functionally with Onboarding, Product, Engineering, and Analytics teams to ensure data integrity, reduce implementation risk, and support long-term platform scalability.

What You’ll Do

• Conduct client data readiness assessments, evaluating source systems, data quality, and migration complexity during early implementation phases.
• Define data cleansing, transformation, and validation frameworks to improve migration success rates.
• Partner with Implementation Project Managers and Solution Consultants to ensure data architecture supports predictable delivery timelines.
• Establish standardized migration playbooks, mapping templates, and reusable ETL frameworks to accelerate onboarding and reduce implementation risk.
• Design and maintain conceptual, logical, and physical data models within Microsoft Dynamics 365 (Protech).
• Define and document data architecture standards, integration patterns, and governance best practices.
• Architect and oversee ETL processes using SSIS and other standard ETL tools.
• Design and implement integrations leveraging KingswaySoft and/or Pentaho Data Integration.
• Lead data migration strategy and execution support for onboarding and implementation projects.
• Identify data dependencies, risks, and integration gaps early in the delivery lifecycle.
• Ensure secure, scalable, and high-performance data exchange between D365 and external systems.
• Collaborate with Product and Engineering to assess the architectural impact of platform enhancements.
• Partner with Analytics teams to ensure reporting accuracy, consistency, and data integrity.
• Develop reusable integration templates, migration accelerators, and standardized data patterns.
• Proactively identify systemic data design issues and recommend improvements to reduce rework and onboarding delays.
• Utilize AI-enabled tools to analyze source system data structures, identify data quality risks, and support scalable migration and integration architectures.
• Maintain clear documentation of data flows, mappings, transformations, and integration logic.

What You’ll Bring

• 5+ years of experience in Data Architecture, Data Engineering, or related roles.
• Strong experience with Microsoft Dynamics 365 and CRM data structures.
• Hands-on expertise with SQL Server and advanced SQL querying.
• Proven experience with SSIS and enterprise ETL development.
• Experience with KingswaySoft and/or Pentaho Data Integration.
• Strong background in data modeling and multi-system integration architecture.
• Ability to evaluate architectural tradeoffs in complex environments.
• Experience supporting SaaS, professional services, or enterprise implementations.
• Bachelor’s degree from an accredited college or university, or equivalent experience.
• Strong analytical, problem-solving, and systems-thinking skills.
• Excellent written and verbal communication skills.
• Ability to influence cross-functional stakeholders without direct authority.
• Experience working in client-facing consulting or professional services environments.
• Ability to explain complex data architecture concepts to non-technical stakeholders.

Preferred:

• Knowledge of Microsoft Azure data services (Azure Data Factory, Azure SQL, or related).
• Experience migrating data from legacy CRM/AMS systems and non-normalized data sources.

Why You’ll Love Working Here
At Togetherwork, we help community-driven organizations grow and thrive—creating better experiences for the people they serve. You will play a critical role in shaping the enterprise data foundation that powers our TW28 vision.

We are guided by values that shape how we work every day:

• Obsess over our customers
• Own it. Together.
• Move fast with purpose

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences, and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Interview Process & Expectations
Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

 

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.

Senior Product Manager

Department: Product
Reports To: VP of Product & Strategy
Location: Austin, TX (Must be local - Hybrid work 2 days a week required)

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.  

Overview

At Togetherwork, we set a high bar for clarity, collaboration, and execution. While our Product & Strategy leaders own portfolio outcomes, our individual contributors are equally essential—bringing curiosity, precision, and a commitment to excellence to every initiative. Senior ICs are expected to model these behaviors at an elevated level: operating with broad autonomy, creating clarity where none exists, and driving cross-functional alignment across complex initiatives.

We work in deep partnership with Engineering, Revenue, CX, Operations, and Support, sharing accountability for delivering stable, modern, insight-driven products that help our customers thrive. Hard work is the norm—not for recognition, but for the greater good of our customers and the long-term health of our company. We embrace innovation, including responsible AI usage, to deepen insight, improve execution, and accelerate impact.

Role Summary

The Senior Product Manager is responsible for leading the definition, development, and delivery of high-impact product initiatives that support Togetherwork’s strategic goals. This role owns complex product areas, drives long-term roadmap strategy, and partners deeply with engineering and design to deliver high-quality solutions that create measurable customer and business value.

A Senior Product Manager operates with greater independence than a standard PM, using data, customer insight, and market signals to shape outcomes. They serve as a thought leader across teams, elevating standards for product discovery, cross-functional communication, and customer experience. This role requires strong storytelling abilities, external-facing confidence, and the ability to influence without authority across multiple stakeholder groups.

Key Responsibilities

Strategic Roadmap Leadership

• Own multi-quarter strategic product roadmaps, aligning them to portfolio goals and market opportunities.
• Anticipate long-term risks and opportunities, presenting recommendations to Product Leadership.
• Translate complex strategic goals into actionable product themes and measurable outcomes.
• Identify emerging trends, competitive shifts, and customer patterns to drive new product investments.

Product Discovery, Definition & Execution

• Lead rigorous product discovery through qualitative research, quantitative data, experiments, and prototype testing.
• Develop detailed product requirements, user stories, and acceptance criteria for complex initiatives.
• Partner with Product Owners, Designers, and Engineering to ensure clarity, feasibility, and timely delivery.
• Drive cross-functional decision-making, ensuring teams remain aligned on goals and priorities.

Customer Experience, VOC & Product Health

• Serve as a senior voice of the customer, synthesizing insights into strategic opportunities.
• Monitor adoption, performance, and product health metrics; define interventions when issues arise.
• Champion customer delight—ensuring quality, usability, and accessibility are integral to all decisions.
• Lead customer interviews, advisory councils, and feedback cycles for major initiatives.

Launch Readiness & Go-to-Market Enablement

• Partner with Revenue, Marketing, Support, and CX on launch planning for high-visibility releases.
• Develop compelling value narratives, feature positioning, training content, and customer messaging.
• Ensure internal and external stakeholders are fully prepared for upcoming releases.

Cross-Functional Leadership & Communication

• Communicate roadmap, insights, progress, and risks with clarity, confidence, and transparency.
• Influence leaders and peers using data and narrative storytelling to drive alignment.
• Build strong relationships across Engineering, Sales, CX, and Operations to ensure shared accountability.
• Collaborate with leadership to support portfolio-wide strategic initiatives.

External Engagement

• Represent Togetherwork in customer, partner, and industry conversations.
• Attend conferences, customer meetings, or research events as needed.
• Bring back external insights that meaningfully shape product strategy.

AI Fluency & Innovation

• Leverage AI tools for discovery, research synthesis, segmentation, and analytical insight.
• Use AI to accelerate workflows, prototype ideas, or validate hypotheses.
• Model responsible, ethical AI practices for peers and cross-functional partners.

Qualifications

Required Qualifications

• 5–7+ years of Product Management experience, including ownership of complex SaaS or software products.
• Demonstrated ability to build multi-quarter product strategies and drive successful execution.
• Strong experience in customer research, product analytics, and experiment design.
• Ability to lead cross-functional teams and influence without authority.
• Exceptional communication skills, including presenting to executives, customers, and large groups.
• Proven expertise in backlog management, requirements development, and end-to-end product delivery.
• Experience working closely with Product Owners, Design, and Delivery Managers.
• Confidence working directly with customers and representing the product externally.
• Comfort with travel for conferences or customer engagements.
• Hands-on experience using AI tools to improve product workflows or outcomes (preferred).
• Deep experience building and launching Salesforce-native applications for enterprise customers (preferred).
• Analytical, decisive, collaborative, organized, and relentlessly customer-focused.

Why This Role Matters

Senior Product Managers elevate the quality, clarity, and impact of our product work. They drive multi-team alignment, shape strategic direction, and ensure we deliver modern, intuitive, high-value products that strengthen the Togetherwork portfolio. This role directly influences growth, customer satisfaction, and long-term competitive advantage.

 

Senior Product Manager (Hybrid – Austin, TX)

Location: Austin, TX (Hybrid required)
Department: Product
Reports To: VP of Product and Strategy
Compensation: Competitive base + bonus + benefits

About Us

Togetherwork is a $250M recurring revenue SaaS business with over 33 software applications serving 12+ vertical markets. We exist to help communities, organizations, and businesses thrive by delivering software solutions tailored to their unique needs.

We set a high bar for clarity, collaboration, and execution. While Product & Strategy leaders own portfolio outcomes, our individual contributors are equally critical—bringing curiosity, precision, and accountability to every initiative. Senior individual contributors are expected to operate with broad autonomy, create clarity where none exists, and drive alignment across complex, cross-functional efforts.

We work in deep partnership with Engineering, Revenue, Customer Experience, Operations, and Support, sharing accountability for delivering stable, modern, insight-driven products. Hard work is the norm—not for recognition, but in service of our customers and the long-term health of our company. We embrace innovation, including responsible AI usage, to deepen insight, improve execution, and accelerate impact.

About This Role

Togetherwork is seeking an experienced, highly autonomous Senior Product Manager to lead complex, high-impact product initiatives across our portfolio. In this role, you will own multi-quarter product strategies, shape long-term roadmap direction, and partner deeply with engineering, design, and business stakeholders to deliver meaningful customer and business outcomes.

As a senior individual contributor, you will operate with greater independence than a standard Product Manager—using data, customer insight, and market signals to influence direction and outcomes. You will serve as a thought leader across teams, elevate standards for product discovery and delivery, and communicate with clarity and confidence to both internal and external audiences.

This role is ideal for a product leader who thrives in ambiguity, excels at storytelling and influence without authority, and is comfortable representing the product with customers, partners, and leadership.

What You’ll Do

Product Strategy & Roadmap Leadership

• Own and evolve multi-quarter strategic product roadmaps aligned to portfolio goals and market opportunities.
• Translate complex strategic objectives into clear product themes, initiatives, and measurable outcomes.
• Identify emerging customer needs, competitive shifts, and market trends to inform new product investments.
• Anticipate long-term risks and opportunities, presenting recommendations to Product Leadership.

Product Discovery, Definition & Execution

• Lead rigorous product discovery using qualitative research, quantitative data, experimentation, and prototyping.
• Define detailed product requirements, user stories, and acceptance criteria for complex initiatives.
• Partner closely with Product Owners, Designers, and Engineering to ensure feasibility, clarity, and timely delivery.
• Drive cross-functional decision-making to maintain alignment on priorities, scope, and outcomes.

Customer Experience, VOC & Product Health

• Serve as a senior voice of the customer, synthesizing insights into strategic opportunities.
• Monitor adoption, performance, and product health metrics; define corrective actions when needed.
• Champion customer delight by embedding quality, usability, and accessibility into all decisions.
• Lead customer interviews, advisory councils, and structured feedback loops for major initiatives.

Launch Readiness & Go-to-Market Enablement

• Partner with Revenue, Marketing, Customer Success, and Support on launch planning for high-visibility releases.
• Develop compelling value narratives, feature positioning, enablement materials, and customer messaging.
• Ensure internal teams and external stakeholders are prepared and confident ahead of launches.

Cross-Functional Leadership & Communication

• Communicate roadmap direction, insights, progress, and risks with clarity, confidence, and transparency.
• Influence leaders and peers using data-driven storytelling and strong product narratives.
• Build durable relationships across Engineering, Sales, CX, and Operations to drive shared accountability.
• Collaborate with product leadership on portfolio-wide strategic initiatives.

External Engagement

• Represent Togetherwork in customer, partner, and industry conversations as needed.
• Participate in conferences, customer meetings, and research events.
• Bring external insights back into the organization to meaningfully shape product strategy.

AI Fluency & Innovation

• Leverage AI tools to accelerate discovery, research synthesis, segmentation, and analysis.
• Use AI to prototype ideas, validate hypotheses, and improve workflow efficiency.
• Model responsible, ethical AI usage for peers and cross-functional partners.

What You’ll Bring

Experience

• 5–7+ years of product management experience, including ownership of complex SaaS or software products.
• Demonstrated success building and executing multi-quarter product strategies.
• Experience operating in multi-product, cross-functional environments with senior stakeholders.

Skills & Capabilities

• Strong customer research, product analytics, and experiment design expertise.
• Proven ability to lead cross-functional teams and influence without formal authority.
• Exceptional written and verbal communication skills, including executive and customer presentations.
• Deep experience with backlog management, requirements development, and end-to-end delivery.
• Hands-on collaboration with Product Owners, Design, Engineering, and Delivery teams.
• Comfort representing the product externally with customers and partners.
• Hands-on experience using AI tools to improve product workflows or outcomes (preferred).

Mindset

• Analytical, decisive, collaborative, and relentlessly customer-focused.
• Comfortable operating with ambiguity and creating clarity in complex situations.
• High standards for quality, craft, and execution.
• Willingness to travel for customer engagements or industry events as needed.

Why You'll Love Working Here

• Impact: Shape the strategy and execution of high-impact initiatives across the Togetherwork portfolio.
• Leadership: Elevate product standards through thought leadership, influence, and example.
• Innovation: Apply modern product practices and responsible AI to deliver differentiated value.
• Growth: Play a critical role in driving customer satisfaction, growth, and long-term competitive advantage.
• Collaboration: Work closely with senior leaders and cross-functional partners across the organization.

Compensation & Benefits

Base Salary: Competitive
Bonus: Performance-based

Benefits include:

• Medical, dental, and vision insurance options
• 100% employer-paid short- and long-term disability
• Basic life insurance
• 401(k) with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company-paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law.

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.  

Senior Product Manager

Department: Product
Reports To: VP of Product & Strategy
Location: Austin, TX (Must be local - Hybrid work 2 days a week required)

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.  

Overview

At Togetherwork, we set a high bar for clarity, collaboration, and execution. While our Product & Strategy leaders own portfolio outcomes, our individual contributors are equally essential—bringing curiosity, precision, and a commitment to excellence to every initiative. Senior ICs are expected to model these behaviors at an elevated level: operating with broad autonomy, creating clarity where none exists, and driving cross-functional alignment across complex initiatives.

We work in deep partnership with Engineering, Revenue, CX, Operations, and Support, sharing accountability for delivering stable, modern, insight-driven products that help our customers thrive. Hard work is the norm—not for recognition, but for the greater good of our customers and the long-term health of our company. We embrace innovation, including responsible AI usage, to deepen insight, improve execution, and accelerate impact.

Role Summary

The Senior Product Manager is responsible for leading the definition, development, and delivery of high-impact product initiatives that support Togetherwork’s strategic goals. This role owns complex product areas, drives long-term roadmap strategy, and partners deeply with engineering and design to deliver high-quality solutions that create measurable customer and business value.

A Senior Product Manager operates with greater independence than a standard PM, using data, customer insight, and market signals to shape outcomes. They serve as a thought leader across teams, elevating standards for product discovery, cross-functional communication, and customer experience. This role requires strong storytelling abilities, external-facing confidence, and the ability to influence without authority across multiple stakeholder groups.

Key Responsibilities

Strategic Roadmap Leadership

• Own multi-quarter strategic product roadmaps, aligning them to portfolio goals and market opportunities.
• Anticipate long-term risks and opportunities, presenting recommendations to Product Leadership.
• Translate complex strategic goals into actionable product themes and measurable outcomes.
• Identify emerging trends, competitive shifts, and customer patterns to drive new product investments.

Product Discovery, Definition & Execution

• Lead rigorous product discovery through qualitative research, quantitative data, experiments, and prototype testing.
• Develop detailed product requirements, user stories, and acceptance criteria for complex initiatives.
• Partner with Product Owners, Designers, and Engineering to ensure clarity, feasibility, and timely delivery.
• Drive cross-functional decision-making, ensuring teams remain aligned on goals and priorities.

Customer Experience, VOC & Product Health

• Serve as a senior voice of the customer, synthesizing insights into strategic opportunities.
• Monitor adoption, performance, and product health metrics; define interventions when issues arise.
• Champion customer delight—ensuring quality, usability, and accessibility are integral to all decisions.
• Lead customer interviews, advisory councils, and feedback cycles for major initiatives.

Launch Readiness & Go-to-Market Enablement

• Partner with Revenue, Marketing, Support, and CX on launch planning for high-visibility releases.
• Develop compelling value narratives, feature positioning, training content, and customer messaging.
• Ensure internal and external stakeholders are fully prepared for upcoming releases.

Cross-Functional Leadership & Communication

• Communicate roadmap, insights, progress, and risks with clarity, confidence, and transparency.
• Influence leaders and peers using data and narrative storytelling to drive alignment.
• Build strong relationships across Engineering, Sales, CX, and Operations to ensure shared accountability.
• Collaborate with leadership to support portfolio-wide strategic initiatives.

External Engagement

• Represent Togetherwork in customer, partner, and industry conversations.
• Attend conferences, customer meetings, or research events as needed.
• Bring back external insights that meaningfully shape product strategy.

AI Fluency & Innovation

• Leverage AI tools for discovery, research synthesis, segmentation, and analytical insight.
• Use AI to accelerate workflows, prototype ideas, or validate hypotheses.
• Model responsible, ethical AI practices for peers and cross-functional partners.

Qualifications

Required Qualifications

• 5–7+ years of Product Management experience, including ownership of complex SaaS or software products.
• Demonstrated ability to build multi-quarter product strategies and drive successful execution.
• Strong experience in customer research, product analytics, and experiment design.
• Ability to lead cross-functional teams and influence without authority.
• Exceptional communication skills, including presenting to executives, customers, and large groups.
• Proven expertise in backlog management, requirements development, and end-to-end product delivery.
• Experience working closely with Product Owners, Design, and Delivery Managers.
• Confidence working directly with customers and representing the product externally.
• Comfort with travel for conferences or customer engagements.
• Hands-on experience using AI tools to improve product workflows or outcomes (preferred).
• Deep experience building enterprise software using Microsoft Dynamics 36 (preferred).
• Analytical, decisive, collaborative, organized, and relentlessly customer-focused.

Why This Role Matters

Senior Product Managers elevate the quality, clarity, and impact of our product work. They drive multi-team alignment, shape strategic direction, and ensure we deliver modern, intuitive, high-value products that strengthen the Togetherwork portfolio. This role directly influences growth, customer satisfaction, and long-term competitive advantage.

 

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.  

Senior DevOps Engineer 

Location: Austin, TX (hybrid) 

Schedule: Full-time | Hybrid (2–3 days in office) 

Work Authorization Notice: 

At this time, we are unable to provide immigration sponsorship for this position. Candidates must have current, unrestricted authorization to work in the country where the role is based. 

About Us 

Togetherwork is a $250M recurring revenue SaaS business with more than 33 software applications serving over 12 vertical markets. We help communities, organizations, and businesses thrive by delivering purpose-built software that supports their missions and operations. 

Headquartered on South Congress in Austin, TX, Togetherwork is scaling rapidly. We are customer-focused, execution-driven, and committed to operational excellence. Our teams value accountability, collaboration, and continuous improvement. 

About the Role 

As a Senior DevOps Engineer, you design and manage infrastructure and automation that ensures scalability, security, and reliability of Togetherwork’s SaaS applications. You design continuous integration and delivery pipelines which power the engine of Togetherwork’s software delivery lifecycle. You mentor DevOps engineers and lead reliability initiatives. 

What You’ll Do 

• Design and implement CI/CD pipelines to improve deployment efficiency. 

• Architect and manage cloud infrastructure. 

• Automate provisioning of workloads. 

• Monitor system performance, availability, and security. 

• Collaborate with Developers to ensure reliable deployments. 

• Continuously improve DevOps practices and tooling. 

• Mentor DevOps engineers on tools and best practices. 

• Collaborate with Security to ensure compliance in infrastructure. 

 

Success Measures 

• System uptime and deployment success rates. 

• Efficiency improvements in infrastructure management. 

• Reduction in incidents and faster recovery times. 

• Efficiency improvements in centralized infrastructure management. 

• Reduced lead time in security compliance and vulnerability remediation. 

• Team skill development outcomes. 

 

What You’ll Bring 

• Extensive DevOps experience in cloud platforms (AWS, Azure). 

• High level proficiency with Infrastructure-as-Code (Terraform, CloudFormation) and orchestration tools (Saltstack, Ansible). 

• High level proficiency with automation and CI/CD tools (GitLab, GitHub, Jenkins). 

• Strong scripting and coding skills. 

• Knowledge of SaaS security and compliance practices. 

• Knowledge of monitoring, logging, and incident response tools (Datadog, NewRelic). 

• Collaborative and problem-solving mindset. 

• Leadership and mentoring abilities. 

 

Team & Collaboration 

Works with Engineering, QA, and Security teams to ensure infrastructure reliability. 

Why You’ll Love Working Here 

At Togetherwork, we help community-driven organizations grow and thrive — creating better experiences for the people they serve. 

We are guided by values that shape how we work every day: 

• Obsess over our customers 

• Own it. Together. 

• Move fast with purpose 

The Company offers a comprehensive employee benefits program, including: 

• Medical, dental, and vision insurance options 

• 100% Employer paid short/long term disability 

• Basic Life 

• 401(k) option with 100% company match up to 4% 

• Flexible paid personal/vacation time built on mutual trust and accountability 

• 10 sick days annually 

• 10 company paid holidays 

• 6 weeks paid parental leave 

• Pet Insurance 

• Medical Travel Benefits 

• Infertility Benefits 

• Teladoc 

• Employee Assistance Program 

• Wellness Benefits & Engagement Platform 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences, and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Interview Process & Expectations 

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews. 

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication. 

CCPA Disclosure Notice: Click Here

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.  

Jira Administrator 

Location: Austin (hybrid) 

Schedule: Full-time | Hybrid (2–3 days in office) 

Work Authorization Notice: 

At this time, we are unable to provide immigration sponsorship for this position. Candidates must have current, unrestricted authorization to work in the country where the role is based. 

About Us 

Togetherwork is a $250M recurring revenue SaaS business with more than 33 software applications serving over 12 vertical markets. We help communities, organizations, and businesses thrive by delivering purpose-built software that supports their missions and operations. 

Headquartered on South Congress in Austin, TX, Togetherwork is scaling rapidly. We are customer-focused, execution-driven, and committed to operational excellence. Our teams value accountability, collaboration, and continuous improvement. 

About the Role 

The Jira Administrator is Togetherwork’s subject matter expert for the Atlassian Teamwork collection, owning the configuration, integrations, and governance that enable teams to plan, track, and deliver. You partner with Engineering, Product, and business stakeholders to continuously improve how work is managed across the organization. 

What You’ll Do 

• Configure and optimize Jira projects, boards, workflows, screens, and permission schemes in collaboration with teams. 

• Manage user access, roles, and license allocation across the instance. 

• Build and maintain dashboards, filters, and reports for team visibility and leadership decision-making. 

• Manage integrations with third-party tools (ZenDesk, AI tooling, and others) and build automation rules and scripts for efficiency gains. 

• Drive adoption and governance, ensuring configurations align with security and compliance requirements. 

• Create training materials and documentation to enable team self-service. 

• Manage instance health, upgrades, migrations, and plugin ecosystem; serve as primary escalation point for platform issues. 

 

Success Measures 

• Jira instance health, performance, and uptime. 

• Adoption and satisfaction across teams using Jira. 

• Reduction in time spent on administrative requests and manual workarounds. 

• Quality and usefulness of dashboards and reporting for stakeholders. 

• Governance compliance and security posture of the Jira environment. 

• Team enablement and self-service capability improvements. 

 

What You’ll Bring 

• Hands-on Jira Cloud administration experience at scale, including workflows, permission schemes, and screen configurations. 

• Familiarity with the broader Atlassian ecosystem: Confluence, Jira Service Management, Loom, and Marketplace apps. 

• JQL proficiency, scripting skills, and Jira REST API experience for advanced queries and custom automation. 

• Knowledge of IT security, user governance, and SaaS compliance practices. 

• Experience integrating Jira with developer tools such as GitLab and GitHub. 

• Collaborative, service-oriented approach with the ability to translate business needs into practical solutions and communicate clearly across technical and non-technical audiences. 

• Bachelor’s degree in Computer Science, Information Technology, or a related field preferred. 

 

Common Focus Areas 

• Jira Service Management (JSM): Designing service desks and ticketing flows to streamline internal and external support. 

• Data-Driven Reporting: Building advanced dashboards to track KPIs and surface actionable insights for leadership. 

• Infrastructure & Hosting: Experience with Data Center/Server management, including cloud infrastructure (AWS, Linux) for self-hosted deployments. 

 

Team & Collaboration 

Works closely with Engineering, Product, IT, and Operations teams to ensure Jira supports how each team works. Partners with IT Security on access governance and with leadership on reporting and visibility needs. 

Why You’ll Love Working Here 

At Togetherwork, we help community-driven organizations grow and thrive — creating better experiences for the people they serve. 

We are guided by values that shape how we work every day: 

• Obsess over our customers 

• Own it. Together. 

• Move fast with purpose 

The Company offers a comprehensive employee benefits program, including: 

• Medical, dental, and vision insurance options 

• 100% Employer paid short/long term disability 

• Basic Life 

• 401(k) option with 100% company match up to 4% 

• Flexible paid personal/vacation time built on mutual trust and accountability 

• 10 sick days annually 

• 10 company paid holidays 

• 6 weeks paid parental leave 

• Pet Insurance 

• Medical Travel Benefits 

• Infertility Benefits 

• Teladoc 

• Employee Assistance Program 

• Wellness Benefits & Engagement Platform 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences, and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Interview Process & Expectations 

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews. 

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication. 

CCPA Disclosure Notice: Click Here 

 

Account Manager (Accountant) (Remote - EST/CST)

Account Manager (Accountant)

Location: Remote (U.S. — Eastern and Central Time Zones Only)

Compensation: up to $85,000 USD per year

About the Role

We are looking for a full-time Accountant - Client Services Manager to join our growing team. This position supports a portfolio of clients by overseeing all areas relating to their general ledger. Working directly with client staff and lay leaders, the Accountant - Client Services Manager is expected to take initiative in maintaining each client's financial health and serve as a trusted accounting resource across their organization.

What You'll Do

• Provide accurate and timely monthly financial reporting including balance sheets and profit and loss statements.
• Assist clients with budget entry, expense tracking, and monthly contributions management.
• Work closely with internal AP and AR team members to oversee accurate bank reconciliations and ensure precision.
• Manage year-end 1099 preparation for vendors and collaborate with the Accounts Payable Manager.
• Maintain client-specific documentation, standardize bookkeeping for new clients, and track and complete custom projects.
• Communicate regularly with clients through email and meetings, support clients during audits or financial reviews, and actively participate in team meetings and initiatives.

What You'll Bring

• Bachelor's Degree in Accounting with 5+ years of accounting experience.
• Extensive experience in bookkeeping, financial reporting, budgeting, General Ledger systems, and external audits.
• Proficiency in Excel, O365, and QuickBooks with demonstrated success managing multiple clients and projects simultaneously.
• Outstanding customer service skills and effective communication, both written and oral, with a strong ability to synthesize financial information for non-finance audiences.
• Adaptability, self-motivation, exceptional attention to detail, and the ability to manage multiple high-priority projects in a remote team environment.

Nice to Have

• Experience with project management software such as Monday.com or Asana.
• Controller-level experience at a small to mid-sized company or nonprofit.
• Experience with nonprofit and restricted funds accounting and reporting.
• Strong analytical and problem-solving skills.

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Excited about this role but don't meet every single requirement? Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace. If your past experience doesn't align perfectly with every qualification listed, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

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Benefits

• Medical, dental, and vision insurance options
• 100% employer-paid short and long-term disability
• Basic Life Insurance
• 401(k) with 100% company match
• Flexible paid personal and vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company-paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits and Engagement Platform

Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law.

Interview Process and Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews. To ensure a fair and consistent experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual's judgment, problem-solving approach, and communication.

 

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.

 

Sr. Analyst, Customer Support

Location: Austin, TX (Hybrid), Remote

We are looking for a Sr. Analyst, Customer Support to serve as the dedicated analytics partner to our Customer Support organization within CX Operations. This role is responsible for turning operational data into the metrics, insights, and narratives that drive decisions across 17 software products—owning reporting cadences, monitoring KPIs, and translating business requirements into clear Power BI dashboard specifications. The Sr. Analyst partners closely with the Head of Customer Support, the Director of Reporting & Analytics, and our internal BI engineering team to ensure that support leaders have the accurate, timely, and actionable data they need to manage the function at scale.

What you’ll do:

Reporting & Insights Ownership

• Own the weekly reporting cadence for the Head of Customer Support and ops leadership—on time, every time
• Own the Customer Support section of the monthly ops reporting pack presented to the ELT
• Translate business requirements into clear dashboard specifications for the Power BI engineering team
• Ensure accuracy and reliability of all Customer Support reporting outputs—serving as the quality gate for all deliverables
• Interpret dashboard data and surface the narrative behind the numbers for functional leaders

KPI Monitoring & Operational Insights

• Monitor SLA attainment, ticket volume trends, CSAT, first contact resolution, and time-to-resolve across all products
• Proactively flag anomalies and emerging trends before they become escalations
• Conduct deep-dive analyses when metrics move unexpectedly or when root cause understanding is needed
• Support workforce planning and capacity tracking for the Support function

KPI Definition & Governance

• Partner with the Head of Customer Support to define and maintain core metric definitions and targets
• Standardize metric definitions in alignment with the Director of Reporting & Analytics and the peer analyst role
• Maintain documentation for data sources, metric logic, and reporting processes
• Serve as the business-side owner of Support data—partnering with engineering on data quality in Zendesk and Salesforce

Cross-Functional Partnership

• Act as the primary liaison between Customer Support leadership and the Power BI engineering team
• Coordinate dashboard requirements, prioritization, and iteration cycles with the engineering team
• Collaborate with Finance, RevOps, and the peer analyst as needed to align on shared definitions and reporting

What you’ll bring:

• 4–6 years in an analytics, reporting, or business analyst role supporting Customer Support, CX, or operations
• Solid SQL skills—ability to pull and manipulate data independently across multiple source systems
• Comfort working with and interpreting Power BI dashboards, including the ability to write clear specifications for what needs to be built
• Hands-on experience with Zendesk or Salesforce Service Cloud data
• Strong ability to translate data into a clear narrative—understanding what the numbers mean, not just what they are
• Exceptional attention to detail and commitment to reporting accuracy—day-to-day reliability is non-negotiable in this role
• Clear written and verbal communication skills, with the ability to present findings to operational leaders without jargon
• Experience in or strong familiarity with SaaS environments and support operations concepts (tiered support models, SLA structures, CSAT methodology)
• Experience writing dashboard or reporting requirements for a BI or engineering team (preferred)
• Experience contributing to ELT or board-level reporting packs (preferred)

Why This Role:

• Play a foundational role in a newly built Reporting & Analytics function within CX Strategy—this is not a backfill, it’s a build
• Work directly with senior leadership, including the Head of Customer Support and the VP of CX Strategy, with real influence on how the function is managed
• Own meaningful reporting outputs—from daily operational cadences to monthly ELT packs—with visibility across the organization
• Operate across a modern reporting stack: Power BI, Salesforce, Zendesk, Kantata, and Monday.com
• Join a company scaling quickly through acquisition and organic growth, where analytical rigor is increasingly central to how decisions get made

 

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Exempt employees receive flexible PTO
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

Interview Process & Expectations Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.  

Configuration Specialist (SMB)

Location: Columbus, GA or Atlanta, GA - Hybrid 2 to 3 days per week

We are looking for a Configuration Specialist to serve as a key internal delivery function within our Professional Services & Onboarding organization. This role is responsible for executing accurate, timely, and standardized system configuration activities that support customer onboarding and implementation engagements. The Configuration Specialist partners closely with Onboarding Consultants, Solution Consultants, Project Managers, and delivery leadership to ensure configuration work is completed to defined requirements, quality standards, and delivery timelines—enabling customer-facing teams to deliver exceptional experiences at scale.

What you'll do:

Configuration Execution

• Execute system configuration tasks based on documented requirements, implementation plans, and defined standards
• Apply established configuration patterns, templates, and best practices to ensure consistency and quality across all deliverables
• Validate configurations for accuracy, completeness, and alignment with documented specifications prior to handoff
• Maintain a high bar for output quality, minimizing rework and post-handoff corrections

Delivery Support & Coordination

• Partner with Onboarding Consultants, Solution Consultants, and Engagement Managers to support customer onboarding and implementation engagements
• Complete configuration work within assigned timelines to support broader delivery milestones and customer go-live dates
• Surface configuration risks, dependencies, or discrepancies to delivery leads in a timely manner for resolution
• Operate within PMO governance frameworks, delivery standards, and Performance Insights reporting models

Documentation & Quality

• Maintain accurate configuration documentation, records, and internal delivery artifacts throughout the project lifecycle
• Follow defined processes, checklists, and quality controls to ensure repeatable, consistent outcomes
• Contribute feedback to improve configuration standards, templates, and internal documentation over time
• Track and report progress against individual delivery commitments and quality metrics

AI-Enabled & Data-Driven Ways of Working

• Leverage approved AI tools and automation to improve configuration efficiency, accuracy, and throughput
• Use data, dashboards, and task-level metrics to manage workload and delivery commitments
• Continuously build AI literacy and apply AI-enabled practices to day-to-day execution
• Contribute to a culture of continuous improvement by identifying opportunities to streamline configuration workflows

 

What you'll bring:

• High school diploma
• Technical aptitude for system configuration and software setup
• Strong attention to detail and execution discipline
• Ability to follow defined processes, standards, and technical requirements with consistency
• Effective written and internal communication skills
• Comfort working within structured delivery frameworks and task-based workflows
• Ability to document configuration steps, changes, and outcomes clearly and accurately
• Analytical and problem-solving skills
• A self-starter with the ability to work with people in a team capacity and independently
• A high degree of attention to detail
• Proficient with Windows, Microsoft Office and Adobe Acrobat applications
• Excellent written and oral communication skills

 

Why This Role:

• Play a foundational role in enabling successful customer onboarding and implementation across Togetherwork's SMB segment
• Work at the intersection of technology and operations, building deep expertise in system configuration and delivery excellence
• Operate in an AI-forward environment with access to modern tools that amplify your efficiency and impact
• Contribute directly to measurable outcomes—configuration quality, delivery timeliness, and reduced rework—that matter to the business

 

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Non-Exempt employees have a generous accrual policy
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

Interview Process & Expectations Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual's judgment, problem-solving approach, and communication.

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.