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Senior Director of Marketing (Remote- US Based)
Job Summary:
Togetherwork is looking for an experienced Marketing Leader to help lead its entire go-to-market execution in the Associations Product Group. The Marketing Director is primarily responsible for reaching marketing goals across all business lines, but also leads the Marketing Leadership team responsible for Marketing Strategy, Execution, and Brand Management. We have two lines of business in our Association Product Group. One line of business is the global leader in Membership and Events software built on Salesforce, and the other is the global leader in Membership and Events software built on the Microsoft CRM 365 platform. This position will report to the Chief Marketing Officer at Togetherwork.
Major Responsibilities:
- Lead product group marketing team with coordinated strategies and execution of marketing plans and achieving defined goals on a consistent basis
- Contribute to product group marketing/sales strategy and planning
- Manage segmentation and targeting strategies, work with team to implement content marketing programs for each audience
- Work with Demand Generation team manager to achieve goals for net-new customer growth
- Lead Customer Marketing initiatives, achieving defined revenue goals across the business for expansion and services
- Work with Creative assets to manage all assets required for the execution of marketing plans
- This role requires the ability to do (vs manage others to do) as many of the tasks above as possible with limited external resources. At the same time, we’re looking for an individual capable of ‘seeing the whole board’.
Requirements:
- Bachelor's degree in Marketing, Business, Communications, or related field. MBA preferred.
- Minimum of 10 years experience in leading the strategic vision and execution of a full marketing function with a focus on technology and/or SaaS solutions
- Experience and understanding of best practices in Digital Marketing, Prospect Demand Generation, Events Marketing, and Customer Marketing for a high-growth company
- Experience with Salesforce required, Strong background in Pardot preferred
- Experience overseeing virtual and in-person events of all sizes with diverse stakeholders and audiences
- Experience overseeing marketing execution in multiple regions, with a focus on North America and EMEA regions preferred
- Experience leading a metrics-driven Marketing team that consistently beat goals
- Experience successfully influencing senior leadership to adopt new ideas, products, and/or approaches
Core Competencies:
- Advanced marketing knowledge – you can build strategy and deliver in multi-channel frameworks and know how best to leverage them
- Extreme organization - you’re an excellent project manager and thrive on organized data
- Strategic thinking - you understand a complex business and can develop a marketing plan that addresses these nuances. You view the big picture and the details side-by-side and have the ability to articulate the trade-offs of strategic decisions while perfecting the smallest details.
- Collaborative mindset – you thrive in collaborative environments and can effectively lead by developing relationships, working cross-functionally across teams and at all levels of leadership
- Change management skills – you enjoy gaining stakeholder alignment via active idea sharing and see the power in intentional design across a team rather than a single point of view
- Proven leadership experience – you have strong results orientation, the ability to prioritize effectively, a high level of comfort working in the “grey” and possess minimal ego. You are an effective leader who can hire, develop, empower, and manage a small team to optimal results.
- You love the challenges, hours, and ups-and-downs of startup life!
Excited about this role but don’t meet every single requirement? Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
The Company offers a comprehensive employee benefits program, including:
- Medical, dental, and vision insurance options
- 100% Employer paid short/long term disability.
- Basic Life
- 401(k) option with 100% company match up to 4%
- Flexible paid personal/vacation time built on mutual trust and accountability.
- 10 sick days annually
- 10 company paid holidays
- 6 weeks paid parental leave
- Pet Insurance
- Medical Travel Benefits
- Infertility Benefits
- Teladoc
- Employee Assistance Program
- Wellness Benefits & Engagement Platform
Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.
Salary Range Disclosure
The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.
Salary Range
US Remote: $135,000- 145,000.00 USD per year + bonus
Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.
Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.
https://www.togetherwork.com/vertical-solutions/associations/
CCPA Disclosure Notice Here.
CCPA Disclosure Notice: Click Here
Senior Director – Marketing (Remote- US Based)
Job Summary:
Togetherwork is looking for an experienced Marketing Leader to drive the go-to-market execution for its Pet Care Product Group. This group consists of SMB SaaS Software solutions serving the Pet Care vertical market. The customer journey for these solutions includes trial, self-serve, and full-service sales cycles.
The Marketing Director is responsible for achieving aggressive growth targets through demand generation while also diversifying team functions to include product marketing and content marketing. They will lead the Marketing team responsible for Marketing Strategy, Demand Generation, Product Marketing, and Brand Management for their product. This position reports to the Togetherwork Chief Marketing Officer.
Major Responsibilities:
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Lead and scale the marketing function within the Pet Care Product Group, driving demand generation and strategic marketing initiatives.
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Develop and execute a comprehensive marketing strategy that aligns with the transition from SMB-focused inbound demand generation to a more enterprise-focused outbound strategy.
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Define and manage marketing revenue funnel goals in collaboration with Sales and Marketing teams, optimizing conversion rates across MQLs, SQLs, and sales-qualified opportunities.
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Build and lead a high-performing marketing team, incorporating product marketing and content marketing to fill gaps in current capabilities.
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Oversee brand management, customer marketing, and trade show execution to maximize market penetration and customer engagement.
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Drive lead generation and pipeline-building efforts through digital marketing, product marketing, and customer marketing strategies.
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Manage segmentation and targeting strategies, ensuring effective execution of content marketing programs tailored to various audiences.
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Collaborate with Sales and Customer Success teams to enhance marketing and sales enablement strategies.
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Manage SEM/PPC and SEO efforts, working with external vendors to achieve maximum performance.
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Track and report on key marketing performance metrics, including demand generation funnel performance, conversion rate improvements, and pipeline contribution.
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Manage marketing budgets across the Pet Care Product Group in partnership with the CMO and Product Leaders.
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Balance strategic oversight (80%) with hands-on execution (15-20%) to ensure marketing efforts are effectively implemented.
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Travel as required (7-10 trips per year) to attend trade shows and collaborate with teams.
Requirements:
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Bachelor’s degree in Marketing, Business, Communications, or a related field; MBA preferred.
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Minimum of 10 years of experience leading the strategic vision and execution of a full marketing functions in technology and/or SaaS businesses.
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At least 5 years of experience leading a marketing function within a company generating $5-10 million in revenue.
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Proven ability to build and scale a marketing team, particularly in demand generation, product marketing, and content marketing.
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Strong experience in digital marketing, branding, and customer marketing.
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Experience in SaaS software sales cycles, with expertise in optimizing demo-based marketing funnels.
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Hands-on experience with Salesforce (required); HubSpot experience is a plus.
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Experience leading a metrics-driven marketing team and consistently exceeding goals.
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Ability to drive marketing innovation and influence senior leadership to adopt new approaches.
Core Competencies:
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Advanced Marketing Knowledge: Deep expertise in multi-channel marketing strategy, execution, and optimization.
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Organizational Excellence: Highly effective project management skills and a data-driven approach to marketing operations.
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Strategic Thinking: Ability to balance high-level strategic vision with hands-on execution, contributing both as a leader and an individual contributor.
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Collaborative Leadership: Strong cross-functional collaboration skills, capable of influencing stakeholders across teams and leadership levels.
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Change Management: Experience navigating business transformations, including shifting sales strategies and scaling marketing functions.
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Proven Leadership: Strong results orientation, the ability to prioritize effectively, and a track record of hiring, developing, and leading high-performing teams.
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Ability to Travel: Willingness to travel as required for trade shows, team collaboration, and industry events.
Excited about this role but don’t meet every single requirement? Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
The Company offers a comprehensive employee benefits program, including:
- Medical, dental, and vision insurance options
- 100% Employer paid short/long term disability.
- Basic Life
- 401(k) option with 100% company match up to 4%
- Flexible paid personal/vacation time built on mutual trust and accountability.
- 10 sick days annually
- 10 company paid holidays
- 6 weeks paid parental leave
- Pet Insurance
- Medical Travel Benefits
- Infertility Benefits
- Teladoc
- Employee Assistance Program
- Wellness Benefits & Engagement Platform
Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.
Salary Range Disclosure
The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.
Salary Range
US Remote: $135,000- 145,000.00 USD per year + bonus
Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.
Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.
https://www.togetherwork.com/vertical-solutions/pet-care/
CCPA Disclosure Notice Here.
CCPA Disclosure Notice: Click Here
Senior Accountant- Client Services Manager (Remote- US Based)
Please Note: This is a 1 year contract position.
Job Summary
Our firm is growing and we are looking for a full-time Accountant- Client Services Manager to be based remotely within the U.S. This position supports a portfolio of clients by overseeing all areas relating to their general ledger. Working with client’s staff and lay leaders, the Accountant- Client Services Manager is expected to take initiative in maintaining the client’s financial health.
Responsibilities
- Provide accurate and timely monthly financial reporting including balance sheets and profit and loss statements.
- Assist clients with budget entry, expense tracking, and monthly contributions management.
- Working closely with internal AP and AR team members to oversee accurate bank reconciliations ensure precision.
- Manage year-end 1099 preparation for vendors and collaborate with Accounts Payable Manager.
- Maintain client-specific documentation, standardize bookkeeping for new clients, and track and complete custom projects.
- Communicate regularly with clients through email and meetings, support clients during audits or financial reviews, and actively participate in team meetings and initiatives.
Requirements
- Bachelor’s Degree in Accounting with over 10 years of accounting experience
- Extensive experience in bookkeeping, financial reporting, budgeting, General Ledger systems, external audits, and proficiency in Excel, O365, and QuickBooks, demonstrating success in managing multiple clients and projects.
- Demonstrate outstanding customer service skills and effective communication, both written and oral, with a strong ability to synthesize information.
- Exhibit adaptability, self-motivation, a strong work ethic, exceptional attention to detail, and the ability to manage multiple high-priority projects while collaborating effectively in a remote team setting.
Nice To Have
- Experience with project management software (Monday, Asana, etc.)
- Controller-level experience for small to mid-sized company or non-profit
- Experience with non-profit and restricted funds accounting and reporting
- Strong analytical and problem-solving skills
Excited about this role but don’t meet every single requirement? Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
The Company offers a comprehensive employee benefits program, including:
- Medical, dental, and vision insurance options
- 100% Employer paid short/long term disability.
- Basic Life
- 401(k) option with 100% company match
- Flexible paid personal/vacation time built on mutual trust and accountability.
- 10 sick days annually
- 10 company paid holidays
- Pet Insurance
- Medical Travel Benefits
- Infertility Benefits
- Teladoc
- Employee Assistance Program
- Wellness Benefits & Engagement Platform
Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.
Salary Range Disclosure
The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.
Salary Range
US Remote: $85,000 - $95,000 USD per year
Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.
Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.
CCPA Disclosure Notice: Click Here
Account Manager (Remote- US Based)
Job Summary
As an Account Manager, you will be responsible for managing a portfolio of enterprise-level accounts, ensuring long-term customer success, retention, and growth. You will serve as the primary point of contact for your clients, guiding them through the end-to-end customer journey, driving product adoption, reducing churn, and identifying expansion opportunities. You will leverage strong relationship management, strategic problem-solving, and business acumen to maximize customer value and maintain a high level of client satisfaction.
The ideal candidate is an experienced Account Manager with a strong background in SaaS, preferably within the Fintech or Payments industry. They must have 3-5 years of experience working with Salesforce and 3-5 years of account management experience. Familiarity with Microsoft Dynamics is preferred. This individual should have excellent communication skills, a customer-first mindset, and the ability to collaborate cross-functionally to drive positive outcomes.
Key Responsibilities
- Manage a portfolio of enterprise accounts, ensuring successful onboarding, product adoption, and ongoing customer success.
- Build and maintain strong client relationships, serving as a trusted advisor to key stakeholders, including front-line users, program leads, and executives.
- Proactively engage customers to understand their business objectives, assess their needs, and develop strategic account plans that drive value.
- Become a subject matter expert on the Associations Vertical’s solutions, customer use cases, and industry trends to provide guidance and best practices.
- Collaborate with cross-functional teams (Product, Support, and Sales) to resolve challenges, drive product improvements, and escalate critical customer issues when necessary.
- Identify and drive revenue growth opportunities through upselling, cross-selling, and customer expansion initiatives in partnership with the sales team.
- Analyze customer health metrics, develop scorecards, and implement strategies to improve customer retention and satisfaction.
- Lead customer meetings and presentations, clearly communicating value, insights, and recommendations.
- Advocate for customers internally, ensuring that their feedback is shared with the Product and Support teams to drive continuous improvement.
- Represent the company with professionalism and enthusiasm at client meetings, site visits, and industry events (travel up to 25%).
Qualifications
- 3-5 years of Account Management experience in a SaaS environment (Fintech or Payments industry preferred).
- 3-5 years of hands-on experience with Salesforce (Microsoft Dynamics experience preferred).
- Strong ability to manage enterprise-level customer relationships and drive measurable results.
- Passionate about customer success and delivering high-value experiences to clients.
- Exceptional communication and presentation skills, with the ability to engage stakeholders from front-line users to C-level executives.
- Strong analytical and problem-solving skills, with a data-driven mindset to assess customer health and develop action plans.
- Ability to work independently in a fast-paced, dynamic environment while managing multiple priorities.
Excited about this role but don’t meet every single requirement? Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
The Company offers a comprehensive employee benefits program, including:
- Medical, dental, and vision insurance options
- 100% Employer paid short/long term disability
- Basic Life
- 401(k) option with 100% company match
- Flexible paid personal/vacation time built on mutual trust and accountability
- 10 sick days annually
- 10 company paid holidays
- 6 weeks paid parental leave
Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.
Salary Range Disclosure
The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.
Salary Range
US Remote:$65,000 - $75,000 USD per year plus commission
Who we are
Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.
Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.
This role will be supporting our Associations vertical solution https://www.togetherwork.com/vertical-solutions/associations/
CCPA Disclosure Notice: Click Here
Accounting Intern (Onsite-Tuscaloosa, Alabama)
NOTE: This role is onsite in Tuscaloosa, AL, United States
Job Summary
The Accounting Intern position supports the team by providing data entry and bookkeeping support in the Accounts Receivable, Accounts Payable, Cash Management, and Financial reporting areas of our business. This position is expected to take initiative in learning our software and working with different managers to assist with various projects.
Responsibilities
Management Assistance
- Perform data entry tasks to assist the Accounts Receivable Manager on monthly invoicing of clients accounts and general billing issues
- Enter clients vendor invoices and other data entry to assist the Accounts Payable Manager with expense tracking and timely payment of the client vendor invoices
- Record cash transactions and reconcile client bank accounts monthly
Requirements
- Pursuit of a Bachelor’s Degree in Accounting
- Completion of 200 level accounting course
- Available to work a minimum of 15 hours per week
- Available to work for at least 3 consecutive school semesters
- Strong analytical and problem-solving skills
- Ability to deal with variety of options in varying situations
- A high degree of attention to detail
- Skill adaptability to meet changing job conditions
- Have a knowledge of accounting and bookkeeping principles
- Beginner knowledge of budgets and bank reconciliations
- Ability to develop documents following a prescribed format
- Ability to understand complex, multistep written and oral instructions
- Excellent written and oral communication skills
- An unquestionable work ethic and the ability to accomplish established goals
- Ability to manage resources
- The ability to concentrate for extended periods (several hours) with interruptions
Excited about this role but don’t meet every single requirement? Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.
Salary Range Disclosure
The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork’s total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.
Salary Range
US: $15.00 USD per hour
Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.
Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.
CCPA Disclosure Notice: Click Here
QA Lead (Remote- US Based)
Job Summary
We are seeking a highly skilled and experienced QA Lead to oversee multiple QA teams, provide technical guidance, and ensure the delivery of high-quality software products. This role will focus on test automation, team leadership, and collaboration across scrum teams, while contributing to the evolution of our automation frameworks and QA processes.
Responsibilities
Technical Leadership and Team Management
- Lead multiple QA teams across various scrum teams, ensuring technical excellence and timely delivery of testing deliverables.
- Provide mentorship and technical guidance to QA Engineers and SDETs.
- Collaborate with offshore teams, ensuring seamless coordination and communication.
- Participate actively in Agile ceremonies, including sprint planning, backlog grooming, and daily standups.
Test Case Design and Execution
- Work closely with Product Owners, Developers, and Subject Matter Experts to gather requirements and define acceptance criteria.
- Design and document clear, detailed, and comprehensive test cases covering all critical scenarios.
- Execute both manual and automated tests as needed, with a primary focus on test automation (70% automation, 30% manual).
Automation Framework Development
- Implement and maintain robust and scalable automated test scripts using tools such as Selenium, Webdriver.io, and programming languages like Java and TypeScript.
- Evolve and enhance the existing automation framework, ensuring adaptability for new product requirements.
- Continuously improve testing processes and advocate for best practices in software development and QA.
CI/CD Integration
- Integrate automated test suites into the CI/CD pipeline using GitLab and AWS to support seamless and automated testing.
- Monitor test results and provide detailed reports highlighting defects and issues.
Strategic Goals and Continuous Improvement
- Understand the product and its ecosystem, focusing on providing test coverage for key deliverables in each sprint.
- Identify and address gaps in current QA and CI/CD processes to enhance efficiency and effectiveness.
- Stay current with emerging trends, tools, and methodologies in QA and test automation.
Requirements
Technical Skills
- Bachelor’s degree in Computer Engineering or a related technical field.
- 7+ years of experience in implementing industry-standard testing methodologies and tools.
- 5-7 years of hands-on experience in building and evolving automation frameworks.
- Proficiency in Java, TypeScript, and JavaScript; experience with Selenium and Webdriver.io.
- Strong understanding of web applications, including HTML, CSS, JavaScript, and HTTP protocols.
- Solid experience with REST APIs, JSON, XML, and related data formats.
- Familiarity with AWS and GitLab for CI/CD pipelines.
- Preferred: Experience with Salesforce product development.
Soft Skills
- Strong leadership and mentoring abilities, particularly with distributed and offshore teams.
- Excellent communication and collaboration skills, with the ability to manage multiple stakeholders.
- Proactive problem-solving and hands-on approach to challenges.
Preferred Qualifications
- Experience with Agile methodologies and estimating testing efforts.
- Familiarity with legacy systems and testing tools for web and API platforms.
- Availability to work flexible hours to accommodate global team collaboration during major product releases.
Key Metrics for Success
- Delivery of test coverage for sprints across multiple scrum teams.
- Improvement in automation framework efficiency and reliability.
- Seamless integration of automated tests into the CI/CD pipeline.
- Effective collaboration with offshore and onshore teams, meeting project timelines and quality standards.
Excited about this role but don’t meet every single requirement? Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
The Company offers a comprehensive employee benefits program, including:
- Medical, dental, and vision insurance options
- 100% Employer paid short/long term disability
- Basic Life
- 401(k) option with 100% company match
- Flexible paid personal/vacation time built on mutual trust and accountability
- 10 sick days annually
- 10 company paid holidays
- 6 weeks paid parental leave
Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.
Salary Range Disclosure
The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.
Salary Range
US Remote: $130,000 - $140,000 USD per year
Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.
Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.
CCPA Disclosure Notice: Click Here
Customer Support Team Lead (Remote- US Based)
Job Summary
The Customer Support Team Lead at Gingr is a critical role responsible for managing the daily operations of the Customer Support Team, overseeing Tier 1, Tier 2, and Tier 3 agents, and actively contributing as a senior agent. This role involves close collaboration with the Customer Support Manager, other Team Leads, and cross-functional teams to ensure exceptional customer service across all communication channels (phone, email, and chat).
The role also focuses on driving process improvements, managing escalations, and supporting the team's growth as the department scales to meet increasing demands.
Responsibilities
- Oversee daily operations of the Customer Support Team, managing a group of 6–8 direct reports across Tier 1, Tier 2, and Tier 3 agents.
- Act as a senior agent, resolving complex customer issues across all tiers and ensuring customer satisfaction.
- Mentor, coach, and provide training to team members, including performance reviews and professional development plans.
- Serve as the primary contact for customer escalations, particularly software-related issues, and coordinate with Product and Development teams to address defects and deliver solutions.
- Manage incoming support inquiries, ensuring performance metrics such as ticket closure rates and CSAT scores are met.
- Collaborate with the Customer Support Manager and other Team Leads in weekly meetings to discuss open projects and operational goals.
- Work closely with the Learning & Knowledge Specialist to develop and update training materials for onboarding new team members and upskilling existing staff.
- Contribute to the hiring, onboarding, and offboarding processes for team members, ensuring smooth transitions and alignment with team needs.
- Continually assess and improve support processes and workflows to accommodate team growth and enhance scalability.
- Assist in creating and maintaining customer self-service resources, identifying gaps, and enhancing content.
Requirements
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Experience:
- 3–5 years of customer-facing experience, with a focus on customer support.
- At least 2 years of leadership experience managing people across multiple support tiers.
- Prior experience in the pet-care industry is highly valued.
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Skills:
- Strong leadership abilities with the capacity to manage teams with varying experience levels.
- Excellent communication skills, both verbal and written, for internal collaboration and external customer interaction.
- Strong problem-solving skills and an analytical mindset to drive process improvements and address complex customer issues.
- Proficient in multitasking and maintaining efficiency in a fast-paced environment.
- Results-oriented with a proactive, detail-oriented, and adaptable approach.
- A team player with patience and a positive attitude, capable of motivating and inspiring team members.
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Technical Proficiency:
- Required: Experience with Zendesk and Stripe.
- Preferred: Experience with HubSpot and familiarity with Gingr software.
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Education:
- High School Diploma or equivalent required.
Excited about this role but don’t meet every single requirement? Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
The Company offers a comprehensive employee benefits program, including:
- Medical, dental, and vision insurance options
- 100% Employer paid short/long term disability
- Basic Life
- 401(k) option with 100% company match
- Flexible paid personal/vacation time built on mutual trust and accountability
- 10 sick days annually
- 10 company paid holidays
- 6 weeks paid parental leave
Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.
Salary Range Disclosure
The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.
Salary Range
US Remote: $50,000 USD per year
Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.
Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.
This role is supporting our Petcare vertical solution https://www.togetherwork.com/vertical-solutions/pet-care/
CCPA Disclosure Notice: Click Here
Customer Support Specialist – Payment Processing (Remote- US Based)
NOTE: This interview process requires a video screening and written assessment.
Job Summary
Togetherwork is a family of SaaS solutions that focuses on organizational management, administration, and payment processing. This full-time position is in the Operations area, where you will play a critical role as secondary escalation in assisting our portfolio companies and their customers with questions and concerns related to payment processing. In this role, you will provide direct support over the phone, via e-mail, and through our Zendesk support platform, providing customer solutions with clear and concise communication.
A strong performer in this role will demonstrate a high sense of ownership in addressing customer requests quickly and effectively, strong problem-solving skills to troubleshoot issues, and an eagerness to learn new technologies and processes.
Responsibilities
Interactive Customer Support (80%):
- Provide timely, effective assistance to customers on payment-related requests via Zendesk tickets, email, and phone.
- Prioritize requests based on severity and urgency.
- Investigate and resolve inquiries based on established process workflows.
- Retain ownership of requests, providing timely updates to customers until a resolution is reached or an escalation is needed.
- Recognize and escalate issues to higher support levels when necessary.
- Log all incidents in the Zendesk ticket system, adhering to departmental standards.
- Advise and educate customers on best practices and proper configuration to achieve optimal results.
- Work with customers to resolve hardware configuration issues and ensure a smooth payment processing experience.
- Identify and communicate common support trends and underlying problems, assisting in proactive issue resolution.
- Follow preventive measures to mitigate fraud risks, including verifying merchant accounts and investigating suspicious activity to identify and report potential fraud.
Documentation (20%):
- Contribute to the creation of internal and external knowledge base articles for current and future processes.
- Review and enhance user guides, technical manuals, FAQs, and other customer documentation.
Ongoing Duties
- Meet or exceed established goals related to customer satisfaction and issue resolution.
- Adhere to company policies and procedures while contributing to the company’s overall goals and objectives.
- Represent the company professionally to clients and the public.
- Manage time-sensitive tasks efficiently.
- Safeguard confidential information.
- Other duties as required.
Requirements
- Associate degree or two or more years of equivalent experience in a software support or helpdesk role.
- Basic understanding of web technologies, web navigation, and Microsoft Office tools.
- Customer-focused with exceptional interpersonal and customer care skills.
- Outstanding written and verbal communication skills, with ability to assess and tailor responses to customers' varying levels of understanding.
- Strong diagnostic, analytic, and problem-solving skills.
- Self-motivated with ability to work independently or in small teams.
- Detail-oriented with excellent organizational skills.
- Ability to multi-task in a fast-paced and constantly evolving environment.
Preferred
- Experience with Zendesk or similar customer support software.
- Familiarity with recognizing signs of potentially fraudulent payment activity.
- Previous experience with payment processors and troubleshooting credit card terminals/POS devices is a plus.
Excited about this role but don’t meet every single requirement? Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
The Company offers a comprehensive employee benefits program, including:
- Medical, dental, and vision insurance options
- 100% Employer paid short/long term disability.
- Basic Life
- 401(k) option with 100% company match
- Flexible paid personal/vacation time built on mutual trust and accountability.
- 10 sick days annually
- 10 company paid holidays
- 6 weeks paid parental leave
- Medical Travel Benefits
- Pet Insurance
- Infertility Benefits
- Teladoc
- Employee Assistance Program
- Wellness Benefits & Engagement Platform
Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.
Salary Range Disclosure
The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.
Salary Range
US Remote: $40,000- $45,000 USD per year
Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.
Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.
CCPA Disclosure Notice: Click Here
Migration Specialist – Temporary (Hybrid – Columbus, GA)
Please Note: This is a temporary position expected to work until the end of December 2026
Job Summary:
The Migration Specialist within Togetherwork's Higher Education business vertical plays a key role in ensuring our customers experience a smooth transition from one platform to another. In this role, you’ll manage the migration process from start to finish, focusing on accurate data transfers, minimizing disruptions, and addressing customer concerns along the way. This position requires a blend of technical know-how, excellent problem-solving skills, and strong communication to help clients feel confident and supported during the migration.
Job Responsibilities
- Customer Migration Support
- Serve as the primary point of contact for customers throughout the migration process, providing clear communication and updates.
- Maintain a thorough understanding of national and chapter-level requirements for assigned organizations.
- Adhere to best practices, processes, and standards for data migration to ensure quality and compliance.
- Complete detailed account reviews to prepare and strategize for successful migrations.
- Schedule migrations and proactively identify and resolve any data errors or corruption points.
- Coordinate and execute the end-to-end migration process
- Manage assigned risks and monitor potential impacts to ensure timely and successful migrations.
- Test migrated data and systems to identify errors or inconsistencies, addressing issues promptly.
- Identify potential risks in the migration process and recommend strategies to mitigate them.
- Troubleshoot technical issues during migrations, escalating complex problems to appropriate teams as needed.
- Internal Communication
- Document all correspondence related to chapter management in detail for accurate record-keeping.
- Attend internal migration meetings to provide feedback on account statuses, workload, and processes.
- Work with subject matter experts and project teams to identify requirements for migration success.
- Maintain assigned account boards, keeping team members updated and aligned on migration progress.
- Collaborate with cross-functional teams to ensure smooth and efficient migrations.
- External Communication
- Guide customers through the migration process by prompting them on required actions and timelines.
- Provide software support and training throughout the migration, ensuring customers are comfortable with the new platform.
- Answer customer questions about migration data, processes, and product comparisons.
- Develop and maintain strong relationships with chapter administrators, including undergraduate leaders, advisors, and international headquarters leadership.
- Respond promptly to all client communications and field incoming calls in accordance with our customer service philosophy.
- Interpret and escalate client requests, concerns, and suggestions for product enhancements to internal teams for further evaluation.
Requirements
- High school diploma
- At least 6 months of experience in a customer service, customer support, or client management role.
- Strong organizational skills with the ability to manage multiple projects.
- Excellent problem-solving abilities with high attention to detail.
- A self-starter with the ability to work with people in a team capacity and independently.
- Clear and professional communication skills, both written and verbal.
- Proficient with MS Outlook, Teams, and other Office365 applications.
Preferred
- Experience working with fraternal organizations or similar administrative structures.
- Background in technical support.
- Prior experience in data migration, system implementation, or related technical roles.
- Experience with Zendesk or Monday.com
Excited about this role but don’t meet every single requirement? Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
The Company offers a comprehensive employee benefits program, including:
• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform
Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.
Salary Range Disclosure
The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.
Salary Range
US Remote: $35,000 USD per year
Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.
Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.
CCPA Disclosure Notice: Click Here
Accounting Intern (Onsite-Columbus, GA)
NOTE: This role is onsite in Columbus, GA, United States
Job Summary
The Accounting Intern position supports the team by providing data entry and bookkeeping support in the Accounts Receivable, Accounts Payable, Cash Management, and Financial reporting areas of our business. This position is expected to take initiative in learning our software and working with different managers to assist with various projects.
Responsibilities
Management Assistance
- Perform data entry tasks to assist the Accounts Receivable Manager on monthly invoicing of clients accounts and general billing issues
- Enter clients vendor invoices and other data entry to assist the Accounts Payable Manager with expense tracking and timely payment of the client vendor invoices
- Record cash transactions and reconcile client bank accounts monthly.
Requirements
- Pursuit of a Bachelor’s Degree in Accounting, Finance, or Business
- Available to work a minimum of 15 hours per week
- Available to work for at least 3 consecutive school semesters
- Strong analytical and problem-solving skills
- Ability to deal with variety of options in varying situations
- A high degree of attention to detail
- Skill adaptability to meet changing job conditions
- Have a knowledge of accounting and bookkeeping principles
- Beginner knowledge of budgets and bank reconciliations
- Develop documents following a prescribed format
- Understand complex, multistep written and oral instructions
- Excellent written and oral communication skills
- An unquestionable work ethic and the ability to accomplish established goals
- Ability to manage resources
- The ability to concentrate for extended periods (several hours) with interruptions
- Professional in appearance and presentation to client
Excited about this role but don’t meet every single requirement? Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.
Salary Range Disclosure
The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork’s total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.
Salary Range
US: $15.00 USD per hour
Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.
Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.
CCPA Disclosure Notice: Click Here