Project Manager (Remote- US Based)

Job Summary 

A Project Manager at Togetherwork manages assigned projects, including assigning and monitoring tasks with internal resources. The Project Manager will work across multiple business areas to manage both the technical aspects and business deliverables. A successful candidate will ensure the successful delivery of project goals, form strong relationships with all project stakeholders, provide project status updates, and resolve project-related issues and concerns. 

Responsibilities 

  • Responsible and accountable for delivering large projects on time, on budget, and meeting functional and quality specifications.
  • Identify and schedule resources needed to complete work and collaborate with resource manager(s) to assemble appropriate skills/teams.
  • Manage the delivery of services using internal company systems and associated standard operating procedures and processes.
  • Assist clients in exploring business process improvement opportunities utilizing our solutions.
  • Facilitate service delivery through direct contribution, coordination of our resources, and/or escalation as necessary.
  • Communicate with internal and external stakeholders to ensure proper attention and resources are provided throughout the service delivery lifecycle, including our change management processes.
  • Monitor the progress of multiple projects and provide timely and accurate reporting of such progress and exceptions to stakeholders and executive leadership.

Requirements 

  • Project Management Certification (CAPM or PMP)
  • Thorough understanding of project management phases, techniques, and tools
  • Outstanding grasp of information technology concepts and processes
  • Proven success leading complex projects or initiatives that include responsibility for managing budgets and deadlines.
  • Ability to perform other essential duties necessary to manage projects through completion on time and budget.
  • Bachelor’s degree from an accredited college or university
  • A team player who can positively motivate others.
  • Excellent written and verbal communication skills
  • Focus on delivering value and exceptional customer experiences.
  • Fluent in Microsoft technologies, including Windows, Office, and Project.
  • Knowledge of Microsoft CRM/Dynamics 365 core concepts is desirable.
  • 5 years of Project Management Experience

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

  • Medical, dental, and vision insurance options 
  • 100% Employer paid short/long term disability
  • Basic Life 
  • 401(k) option with 100% company match 
  • Flexible paid personal/vacation time built on mutual trust and accountability
  • 10 sick days annually 
  • 10 company paid holidays
  • 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $90,000- $110,000 USD per year 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

This role will be supporting our Associations vertical solution. https://www.togetherwork.com/vertical-solutions/associations/

CCPA Disclosure Notice: Click Here

Customer Advocate (Remote- US Based)

Job Summary 

We're looking for our next Customer Advocate to join our team! If you're looking for meaningful work alongside a great team, love technology and interacting with customers, please continue reading! Preference will be given to candidates with experience supporting customers in a SaaS environment. If you are passionate about customer success and looking to grow your career in a company that is customer-driven and places as high a value on customer relationships, this role is for you. This is a PST position. Candidates must be able to work 9:30 - 5:30 PST // Noon - 8:00 EST.

Responsibilities 

As a Customer Advocate, you’ll role is to:

  • Coach our customers on how to best use the software for their business' needs. You'll work out of a shared queue of phone calls, emails, and live chats, with a priority on phone support.
  • Help customers to grow and manage their practices; offer creative solutions for their unique business needs and communicate what you learn to the rest of the team to improve our software.
  • Help practice owners determine which subscription level is best for their business and clearly explain the benefits of using our software to grow their client base.
  • Own your work and ensure it's of the highest quality by checking it against our shared standards for excellence.
  • Contribute to our growing knowledge base of tutorials and help documentation.
  • Utilize a variety of MS Team channels for collaborating on unique cases with the rest of the Advocate team.
  • Escalate complex issues to our Senior Advocate Team.
  • Rely on your expert product knowledge to distinguish between bugs, requests for improvement, and areas of confusion for customers.
  • Share knowledge with the team, rally around shared team goals, and celebrate wins along the way.
  • You are a great listener, and you keep your cool in stressful situations. You are willing to stay on the phone longer than might be necessary. If someone is frustrated, you don’t escalate with them. You remain in control while building rapport through your kind nature and willingness to understand another’s perspective.
  • You have an admirable level of empathy that is innate to who you are as a person, not just on the job. You genuinely desire to help others and learn from their experiences. You keep things personable, while not taking customer frustrations personally.
  • You adapt to changes quickly. This is a fast-moving software company that releases significant product changes every three weeks. You take the initiative to master the product and are prepared to help a customer navigate changes that affect them. If a critical bug is disrupting Support, you don’t freak out. You adjust your routine to better serve the customer while ensuring our team stays focused and on-task together.
  • You take initiative and don’t wait to be told exactly how to do something or respond. We trust our team to do what is in the best interest of the customer, and you are often the source of determining what is best. Your hands aren’t tied just because you don’t see it in writing.
  • You go above and beyond what the customer is asking and anticipate what they might want to know next. You take note of what features they are using incorrectly and coach them on features they could be using to grow their business and revenue.
  • You are a natural problem-solver. You don't have to see things in black and white. You not only love the challenge of ambiguity, you thrive on it. You think critically, can quickly spot trends that are not always visible on the surface, and take what you learn from one support case and apply it to the next. You document your findings along the way in our Help Center.

Requirements 

  • 1-2 year of work experience in a customer-facing role, preferably in customer success, account management, or client services
  • A desire to build a career in customer support and have longevity with our team
  • Ability to work collaboratively with cross-functional teams
  • Exceptional written and verbal communication and interpersonal skills
  • Empathy and a genuine passion for helping customers succeed
  • Willingness to help with weekend email answering when needed
  • Strong problem-solving skills and the ability to think strategically
  • Ability to remove barriers to understanding by communicating clear, detailed, and engaging instructions for customers to follow.
  • Ability to work quickly and efficiently in a fast-paced environment and remain calm under pressure
  • Proven proficiency in problem solving
  • Curiosity and a passion for learning
  • High capacity/not easily overwhelmed

Preferred 

  • Experience supporting customers in a SaaS environment
  • Previous experience in a help desk or technical support role.
  • Zendesk and JIRA or comparable ticket management software
  • Previous experience working in the massage and or wellness industry
  • Experience working in a remote role
  • Bilingual

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

  • Medical, dental, and vision insurance options 
  • 100% Employer paid short/long term disability
  • Basic Life 
  • 401(k) option with 100% company match 
  • Flexible paid personal/vacation time built on mutual trust and accountability
  • 10 sick days annually 
  • 9 company paid holidays
  • 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $40,000- $45,000 USD per year 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

Note: The hiring process for this role requires a video screening and a writing activity.

 

CCPA Disclosure Notice: Click Here

Business Development Representative (Remote US Based)

Job Summary

We are looking for a business development representative to join our team who will be responsible for selling our business management and integrated payments solution to prospective customers. We are seeking a highly motivated individual with excellent communication skills and a strong desire to learn and expand their knowledge of sales for a future career. The Business Development Representative (BDR) will play a crucial role in our growth journey and excel in a fast-paced environment. The ideal candidate should have 1-3 years of experience in a sales environment, exceptional communication and relationship-building skills, and the ability to thrive in a dynamic work environment. Success in this role may lead to opportunities for advancing into a sales role with more responsibilities and higher compensation.

We are rapidly-growing software companies that allow pet daycare, kennel,  grooming, and training business owners to manage their business more efficiently and effectively.

This role is supporting our pet-care vertical solution. https://www.togetherwork.com/vertical-solutions/pet-care/ 

 Responsibilities 

  • Comfortably initiate and manage outbound cold calls to potential leads. 
  • Identify and qualify customer prospects and gain an understanding of their needs and pain points with the end goal of setting appointments. 
  • Actively engage in proactive outreach campaigns to generate new leads and business opportunities. 
  • Be highly motivated and focused to achieve their goals. 
  • Be flexible and adaptable in a rapidly evolving industry and market. 
  • Take initiative to identify opportunities for improvement and suggest solutions. 

Requirements

  • 2-3 years of inbound/outbound sales experience, B2B preferred.
  • 1-3 years of experience in a fast paced, cold/warm calling, sales environment.
  • Proven track record of success in an activity sales process, requiring cold calling and lead generation.
  • Develop leads into prospects and set appointments by understanding their challenges/needs and effectively communicating our value.
  • Identify prospect needs by leveraging key contacts within an organization.
  • Salesforce experience 
  • Previous experience with scripts, ZoomInfo, LinkedIn Sales Navigator 
  • Strong interpersonal and communication skills
  • Self-motivated with a strong desire to meet and exceed targets.
  • Demonstrated adaptability, resilience, and empathy.
  • Exceptional time management skills
  • Willingness to take initiative and be a team player.

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

 The Company offers a comprehensive employee benefits program, including:

  • Medical, dental, and vision insurance options 
  • 100% Employer paid short/long term disability
  • Basic Life 
  • 401(k) option with 100% company match 
  • Flexible paid personal/vacation time built on mutual trust and accountability
  • 10 sick days annually 
  • 10 company paid holidays
  • 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork’s total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

 Salary Range

US Remote: $45,000- $50,000 USD per year plus variable comp.

 Who we are

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

CCPA Disclosure Notice: Click Here

VP of Product Management (Remote- US Based)

Job Summary 

As the VP of Product Management for one of Togetherwork’s product groups, you'll spearhead the effort to define, develop, and execute a product consolidation strategy to combine various products across multiple verticals. You will play a pivotal role in driving innovation, elevating user experience, and ensuring our products align with the company's overarching vision and objectives. It's a leadership position that demands a blend of technical prowess, market acumen, and exceptional management skills.

 

Responsibilities 

  • Vision and strategy: Collaborate with senior and executive leadership to define the product vision, strategy, and roadmap. This includes owning the 3-5 year product vision, product consolidation initiatives, and ongoing roadmap.

  • Technology partnership: Forge a strong partnership with technology leadership to oversee the entire product development lifecycle, from ideation through to launch and post-launch optimization.

  • Market insights: Conduct comprehensive market research and competitive analysis to identify opportunities, customer needs, and industry trends. You'll champion the user experience by gathering and implementing user feedback.

  • Revenue growth: Drive product initiatives aimed at increasing revenue, profitability, customer acquisition, and retention. Prioritize features and enhancements based on customer feedback, market demand, and business objectives.

  • Cross-functional collaboration: Work closely with executives and senior leadership teams in engineering, marketing, and sales teams to drive product development from concept to launch.

  • Performance measurement: Establish key performance indicators (KPIs) to measure product success and track performance against targets.

  • Team leadership: Lead and mentor a team of product managers and product owners, fostering a culture of collaboration, innovation, and excellence in partnership with our technology team.

Requirements 

    • Minimum of 10 years experience: You bring extensive experience in product management, with a significant portion (at least 10 years) in leadership roles focused on product strategy and execution. You not only have experience managing multiple products but also experience managing multiple product managers/owners, guiding them toward successful outcomes.

    • Must have at least 6 years working in a Saas environment.  

 

    • Proven track record: Your history speaks volumes. You've implemented product management best practices while successfully taking products to market, fueling business growth, and consistently delivering value to customers. Experience with large-scale multi-vertical products is highly desirable

    • Leadership finesse: You excel in leading and managing teams, inspiring them to reach ambitious goals and driving a culture of excellence.

    • Strategic prowess: Your strategic thinking, analytical mindset, and problem-solving abilities are top-notch. You rely on data to drive your decisions and always keep your eye on the bigger picture.

    • Communication mastery: Your communication and interpersonal skills are exceptional, allowing you to influence and collaborate effectively across all levels of the organization.

    • Tech-savvy: You possess a deep understanding of product development methodologies, market dynamics, and emerging technologies.

    • Agile adaptability: You thrive in fast-paced, agile environments, adept at swiftly adapting to shifting priorities and requirements.

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

  • Medical, dental, and vision insurance options 
  • 100% Employer paid short/long term disability
  • Basic Life 
  • 401(k) option with 100% company match 
  • Flexible paid personal/vacation time built on mutual trust and accountability
  • 10 sick days annually 
  • 9 company paid holidays
  • 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $180,000 to $190,000 USD per year 

Excited about this position but the salary is a little below your expectations?  Tell us what you need to make you happy, and we will see if we can make it happen based on how closely your skills and experience fit the qualifications of this position

Togetherwork is a family of entrepreneurial businesses providing online dashboard solutions (SaaS) to groups and organizations for management, administration, and payments. Its purpose is to help these businesses grow, become more efficient, increase revenue, and provide excellent service to their members and constituents.

 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

 

CCPA Disclosure Notice: Click Here

Business Development (Remote US Based)

Job Summary

We are a growing SaaS company offering a premier audition and marketing platform to arts organizations (colleges, competitions, symphonies/orchestras, summer arts programs, and more) that allows them to evaluate candidates and attract more diverse applicants while addressing the issues and challenges facing arts organizations today more efficiently.  We are seeking an experienced salesperson who possesses a quantifiable record of success with a demonstrated ability to meet and exceed goals. Experience in the Arts market space is highly desirable but not a requirement. This role may require some travel.

 Responsibilities 

  • Employ effective selling techniques including creative lead generation tactics, strong written reach outs & follow-ups, thoughtful stewardship of the sales pipeline, and productive questioning and digital demonstration strategies that lead to a close
  • Maintain expert product knowledge around our technologies and factors influencing the market environment
  • Exhibit outstanding, strategic, and professional written and verbal communication skills
  • Present the value of our offerings and service to clients in order to secure them as a new client
  • Continually optimize processes, using platforms such as Salesforce & Microsoft Office, to drive efficiencies within a small team
  • Demonstrate superb organizational and administrative abilities to develop timelines, meet deadlines, and effectively manage numerous prospective clients and internal projects

Requirements

  • Learns quickly in a tech-driven environment and is motivated to meet aggressive goals
  • Entrepreneurial, volunteers for new challenges, and exhibits a high level of initiative (sees and solves issues before being told)
  • Teachable, seeks out continual growth both personal and professional, and welcomes constructive feedback
  • Enjoys working alongside creative people in an open and collaborative virtual office where we celebrate the success of others before our own success
  • A background in the arts is not required, but is preferred
  • 2+ years of sales experience 
  • Bachelor’s degree is preferred

Skills:

  • Self-starter that enjoys “making the ask”
  • Comfortable discussing money/pricing and provides creative solutions and answers to objections that benefit the company and the prospective client
  • Is a good listener and is able to gain an accurate sense of the potential client’s pain
  • Able to explain complex ideas in a concise and clear manner, both verbally and in writing
  • Can quickly determine a person's demeanor & personality and is able to appropriately relate with a variety of personalities (High Social and Emotional Intelligence)
  • Is authentic, creative, and confident when interacting with prospective clients

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

 The Company offers a comprehensive employee benefits program, including:

  • Medical, dental, and vision insurance options 
  • 100% Employer paid short/long term disability
  • Basic Life 
  • 401(k) option with 100% company match 
  • Flexible paid personal/vacation time built on mutual trust and accountability
  • 10 sick days annually 
  • 10 company paid holidays
  • 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork’s total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

 Salary Range

US Remote: $45,000- $50,000 USD per year plus variable commission 

 Who we are

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

NOTE: This role will be supporting performing arts vertical solution https://www.togetherwork.com/vertical-solutions/performing-arts/

CCPA Disclosure Notice: Click Here

Business Development (Remote Based)

Job Summary

We are a rapidly growing SaaS company offering a premier studio management solution that delivers many integrated tools enabling studios to optimize their operation, making them more efficient, effective, and profitable. Our product is a feature rich solution offering online registration, class management and scheduling, tuition calculation and payment options for parents of their dance students. 

We are looking for an experienced  sales professional who is skilled in B2B sales and will be laser focused on continuing our double-digit growth. 

Responsibilities

  • Meet or exceed monthly  upsell and new merchant account  goals. 
  • Upgrades and Upselling: Educate current and prospective customers on enhanced features and payment processing that creates more value for the customer. 
  • Schedule and conduct online product demonstrations, to better understand the customers' needs, and determine if our solution is the best solution for their business. 
  • Diligently document prospect information and communications appropriately in Salesforce. 
  • Travel to representour company and industry tradeshows (3-4 times per year) 

Requirements

  • 3 to 5 years of software sales experience
  • B2B success is highly preferred.  
  • A strong work ethic and the internal desire to be successful while working in a dynamic and collaborative environment 
  • Strong ability to learn new software solutions 
  • Working knowledge of CRM (Customer Relationship Management Systems), knowledge of Salesforce is a plus  
  • Knowledge and passion for the dance industry is a plus 
  • Ability to explain complex solutions to technical and non-technical audiences. 
  • Excellent communication (written and verbal) and organizational skills. 
  • Proven record of accomplishment of outstanding performance and achieving goals. 

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

  • Medical, dental, and vision insurance options 
  • 100% Employer paid short/long term disability
  • Basic Life 
  • 401(k) option with 100% company match 
  • Flexible paid personal/vacation time built on mutual trust and accountability
  • 10 sick days annually 
  • 10 company paid holidays
  • 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork’s total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $45,000 - $50,000 USD per year plus variable commission 

 Who we are

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

 This role will be supporting https://www.togetherwork.com/vertical-solutions/studios/

 

 

 

CCPA Disclosure Notice: Click Here

Customer Success Specialist (Remote- US Based)

Job Summary 

The Customer Success Specialist is responsible for ensuring customers have an exceptional experience that drives adoption, loyalty, and expansion over the beginning of the customer lifecycle. This critical role serves as the primary point of contact from post-sale onboarding through customer success graduation.

Responsibilities 

  • Customer Outreach: Proactively engage with customers post-sale through app delivery and product adoption. Work with Solutions Consultant and Configuration Specialist to deliver a quality onboarding experience.
  • Feature Promotion: Educate customers on core platform features, emphasizing their benefits and value. Strategically coach customers on optimizing workflows and processes to maximize app usage and drive revenue.
  • Training & Webinars: Conduct tailored training sessions and webinars, guiding customers on effective platform usage.
  • Feedback Collection: Gather and relay customer feedback, working closely with the implementation team to refine and optimize configuration for maximum adoption.
  • Data Analysis: Monitor and analyze customer usage patterns, identifying opportunities for further outreach and training.
  • Retention Strategies: Identify at-risk accounts and implement strategies to enhance their platform experience and prevent churn.
  • Reporting: Regularly update the Customer Success Lead on customer interactions, feature adoption rates, and any significant feedback.

Requirements 

  • Bachelor's degree
  • 2 years of experience in customer success, support, implementations, or account management roles, or familiarity with Gingr software and experience in a customer service role.
  • Strong communication and problem-solving skills.
  • Ability to work collaboratively with cross-functional teams.
  • Familiarity with data analysis and reporting tools.

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

  • Medical, dental, and vision insurance options 
  • 100% Employer paid short/long term disability
  • Basic Life 
  • 401(k) option with 100% company match 
  • Flexible paid personal/vacation time built on mutual trust and accountability
  • 10 sick days annually 
  • 10 company paid holidays
  • 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $50,000- $55,000 USD per year 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

NOTE: This role is supporting our petcare vertical solution https://www.togetherwork.com/vertical-solutions/pet-care/.

 

CCPA Disclosure Notice: Click Here

Quality Assurance Analyst – Temporary (Hybrid-Manitoba, Canada)

Note: Candidates must live in Manitoba, Canada. This is a temporary Union position potential duration 12 to 18 months.

Job Summary: The Quality Assurance Analyst is responsible for creating an end-to-end test plan, executing the plan, and managing all activities in the plan to ensure that all the objectives are met, and that the solution works as expected.  Working hours are 9am CST – 5pm CST Monday – Friday. This is a temporary union position. 

 

Responsibilities: 

  • Review functional and design specifications to ensure full understanding of deliverables 
  • Work closely with SMEs, product owners and developers to thoroughly understand project requirements 
  • Translate requirements into clear and detailed test cases ensuring all critical scenarios are covered 
  • Collaborate with Product Owners, Developers and other QA team members as required on Acceptance criteria that need to be tested 
  • Identify test requirements from specifications, map test case requirements and design test coverage plan 
  • Develop, document, and maintain manual and automated functional test cases 
  • Participate in daily stand-ups, sprint retros, planning meetings, and team meetings 
  • Execute automated test suites regularly and analyze the test results 
  • Provide detailed reports on test outcomes highlighting any defects or issues discovered during testing 
  • Work closely with developers and offshore SDETs and consistently meet sprint commitments and improve overall processes 
  • Integrate automated tests into the CI/CD pipeline using AWS/Gitlab pipelines to ensure seamless and automated testing throughout the software development life cycle 
  • Identify any potential quality issues per defined process and escalate potential quality issues immediately to management 
  • Triage bugs or issues reported by staff 
  • Ensure that validated deliverables meet functional and design specifications and requirements 
  • Isolate, replicate, and report defects and verify defect fixes 
  • Continuously improve test processes and suggest improvements to how software is designed and built 
  • Other related duties as assigned 

 

Basic Qualifications: 

  • Bachelor’s degree in computer engineering or similar technical field required   
  • 5+ years of technical expertise in implementing industry standard testing methodology and tools   
  • At least 5 years of experience with all phases of testing: System, Integration, Automation and User Acceptance Testing  
  • Solid experience in Agile methodologies and experience in estimating testing efforts  
  • Competency in one or more of the following languages: Java, JavaScript, Typescript, VB.NET/VBScript, C#, Python, SQL etc.  
  • Solid understanding of web applications: HTML, PHP, CSS, JavaScript, AJAX, HTTP protocol, cookies/sessions, browser differences, web services   

 

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

 

 Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

About Us: Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

CCPA Disclosure Notice: Click Here

Client Representative (Remote- Manitoba, Canada)

Note: Candidates must live in Manitoba, Canada. 

Job Summary 

The Client Representative role is responsible for communicating with clients, investigating and documenting client issues, and facilitating and implementing appropriate resolutions using our documented standards. This position supports our Union vertical solutions. 

Responsibilities 

1. Client Interaction and Support 

  • Answer "how to" questions from clients. 
  • Speak with clients to quickly get to the root of the problem. 
  • Respond to incoming tickets, emails, and/or calls. 
  • Listen to clients and probe as appropriate to discover needs while fulfilling client expectations. 
  • Provide timely and accurate feedback and reports to clients. 

2. Technical Analysis and Documentation 

  • Document client bugs for the development team to tackle efficiently. 
  • Perform simple analysis to evaluate new requests. 
  • Research technical issues. 
  • Write and maintain technical business requirements documents for clients. 
  • Track and escalate open tickets to internal teams as required. 
  • Ensure that all tickets are properly categorized and recorded, including troubleshooting information. 

3. Product Knowledge and Training 

  • Be a product expert to advise clients on how to use our software to solve their needs. 
  • Monitor and expand knowledge on all product releases. 
  • Leverage and provide content for internal knowledge base. 

4. Internal Collaboration 

  • Liaise with internal departments to investigate and escalate technical issues as appropriate. 
  • Develop and maintain excellent working relationships with staff and clients. 
  • Communicate and document client challenges and opportunities to Account Managers. 

5. Service Level Agreements (SLA) 

  • Meet and exceed SLA standards – resolve tickets in a timely manner while upholding client service standards. 

6. Continuous Improvement 

  • Make recommendations of processes and technologies that will improve efficiency and effectiveness. 
  • Always look for ways to improve the client experience through communication, process improvement, or tools. 

Requirements 

  • 2+ years of helpdesk, tier 2 support or software support analyst experience
  • Bachelor's degree or college diploma in an information technology field or equivalent on-the-job experience is recommended
  • Knowledge of Zendesk, SDLC, SQL, and AWS are assets

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

  • Personal training plans and professional development opportunities 
  • Flexible work hours 
  • Focus on work/life balance
  • A modern, creative and open concept office 
  • Social Committee Events
  • Innovative culture, including hack weeks for everyone 
  • Basic Life Insurance for employees and dependents 
  • Standard Group Medical & Dental Benefits 
  • AD&D/STD/LTD
  • Extended Health coverage
  • Family Responsibility Leave 
  • Group RSP (Retirement Savings Plan) with 100% company match up to 4% of base salary
  • Group TFSA (Tax Free Savings Account)
  • 15 vacation days annually 
  • 12 paid holidays annually
  • Profit Sharing 
  • Remote work
  • Wellness benefit

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

 

CCPA Disclosure Notice: Click Here

Accounting Intern (Onsite-Columbus, GA)

NOTE: This role is onsite in Columbus, GA, United States

Job Summary

The Accounting Intern position supports the team by providing data entry and bookkeeping support in the Accounts Receivable, Accounts Payable, Cash Management, and Financial reporting areas of our business. This position is expected to take initiative in learning our software and working with different managers to assist with various projects.

Responsibilities

Management Assistance

  • Perform data entry tasks to assist the Accounts Receivable Manager on monthly invoicing of clients accounts and general billing issues
  • Enter clients vendor invoices and other data entry to assist the Accounts Payable Manager with expense tracking and timely payment of the client vendor invoices
  • Record cash transactions and reconcile client bank accounts monthly.

Requirements

  • Pursuit of a Bachelor’s Degree in Accounting
  • Completion of 200 level accounting course
  • Available to work a minimum of 15 hours per week
  • Available to work for at least 3 consecutive school semesters
  • Strong analytical and problem-solving skills
  • Ability to deal with variety of options in varying situations
  • A high degree of attention to detail
  • Skill adaptability to meet changing job conditions
  • Have a knowledge of accounting and bookkeeping principles
  • Beginner knowledge of budgets and bank reconciliations
  • Develop documents following a prescribed format
  • Understand complex, multistep written and oral instructions
  • Excellent written and oral communication skills
  • An unquestionable work ethic and the ability to accomplish established goals
  • Ability to manage resources
  • The ability to concentrate for extended periods (several hours) with interruptions
  • Professional in appearance and presentation to client

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles. 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork’s total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $13.00- $15,00 USD hr

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

CCPA Disclosure Notice: Click Here