Product Manager (Hybrid – Austin, TX) 

Location: Austin, TX (Hybrid, 2–3 days/week onsite) 

Compensation: Competitive base + bonus + benefits 

Work Authorization Notice: At this time, we are unable to provide immigration sponsorship for this position. Candidates must have current, unrestricted authorization to work in the country where the role is based.

 

About Us 

Togetherwork is a $250M recurring revenue SaaS business with over 33 software applications serving 12+ vertical markets. We exist to help communities, organizations, and businesses thrive by delivering software solutions tailored to their unique needs. 

With our new headquarters on South Congress in Austin, TX, we are entering an exciting phase of growth. We work hard and play hard. We love our customers, we innovate with purpose, and we won’t stop until we’ve delighted every client across the diverse ecosystem we serve. 

 

About This Role 

Togetherwork is seeking a highly strategic, customer-obsessed Product Manager to help shape the future of our products and platform. In this role, you will own the full lifecycle of product strategy and delivery—from early discovery and business case development to launch execution and post-release optimization. 

You’ll partner across engineering, UX, product owners, sales, and customer success to identify meaningful customer needs, design innovative solutions, and bring high-impact products to market. This position is ideal for a product leader who thrives in discovery, loves solving complex customer problems, and is eager to leverage AI and modern tools to accelerate product development. 

 

What You’ll Do 

Product Strategy & Planning 

• Develop product strategies and roadmaps that address real customer problems and deliver meaningful business outcomes. 

• Build strong business cases for new investments, including financial models, ROI analysis, and competitive insights. 

• Present recommendations, roadmaps, and updates to senior leadership, clearly articulating the “why” behind product decisions. 

• Prioritize initiatives based on customer impact, strategic fit, revenue potential, and operational constraints. 

Customer Discovery & Innovation 

• Engage directly with customers through interviews, workshops, testing sessions, and beta programs. 

• Champion a customer-first mindset while balancing business goals and technical feasibility. 

• Explore new technologies, business models, and AI-driven capabilities to keep our products ahead of market trends. 

• Leverage AI tools for research synthesis, ideation, prototyping, QA, analytics, and workflow efficiencies. 

Cross-Functional Collaboration 

• Partner with product owners to translate strategy into user stories, acceptance criteria, and prioritized backlogs. 

• Work closely with engineering teams to deliver features with clarity, quality, and velocity. 

• Collaborate with UX/UI designers to create intuitive, beautiful, and impactful product experiences. 

• Support go-to-market efforts by partnering with sales, marketing, and customer success on messaging, adoption, and launch readiness. 

Execution & Measurement 

• Own the entire product lifecycle—from discovery through launch and ongoing optimization. 

• Define, track, and report key product metrics to assess performance and inform future iterations. 

• Make thoughtful tradeoffs between speed, scope, and quality to ensure successful releases. 

• Foster a culture of rapid experimentation, learning, and continuous improvement. 

 

What You’ll Bring 

Experience 

• 3-5 years of product management experience in B2B SaaS, nonprofit software, consumer apps, or related industries. 

• Proven success building and launching products that generate measurable business impact. 

• Experience working in multi-product, complex environments. 

Skills & Capabilities 

• Strong business and financial acumen, including ROI modeling and strategic prioritization. 

• Excellent written and verbal communication skills, with the ability to influence executives and cross-functional partners. 

• Deep customer empathy and a track record of translating insights into successful products. 

• Hands-on experience collaborating with engineering, design, and product owners in Agile environments. 

• Comfort with AI and automation tools—and enthusiasm for applying them throughout the product lifecycle. 

• Analytical mindset and data-driven approach to decision-making. 

Mindset 

• Curious, growth-oriented, and passionate about building exceptional software. 

• Thrives in fast-paced, dynamic, and highly collaborative environments. 

• Comfortable challenging assumptions and taking smart, informed risks. 

• Excited to work in-person with peers and leaders in our Austin HQ 2–3 days per week. 

 

Why This Role Matters

Impact: Influence the future of a $250M SaaS portfolio spanning 33 products and multiple industries. 

Innovation: Use cutting-edge AI tools to accelerate development and deliver differentiated value. 

Growth: Build your career in a culture that values creativity, experimentation, and strategic thinking. 

Collaboration: Work with passionate teams across engineering, design, product, and go-to-market functions. 

Culture: Join a company that works hard, plays hard, and relentlessly focuses on customer success. 

 

Compensation & Benefits 

Base Salary: Competitive 

Bonus: Performance-based 

Benefits: 

• Medical, dental, and vision insurance options 

• 100% employer-paid short/long-term disability 

• Basic life insurance 

• 401(k) with 100% company match up to 4% 

• Flexible paid personal/vacation time built on mutual trust and accountability 

• 10 sick days annually 

• 10 company-paid holidays 

• 6 weeks paid parental leave 

 

Inclusion and Diversity 

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law. 

 

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

 

Sales Engineer

Location: Austin, TX (Hybrid)

About Us

Togetherwork is a $250M recurring revenue SaaS business with over 33 software applications serving 12+ vertical markets. We exist to help communities, organizations, and businesses thrive by delivering software solutions tailored to their unique needs.

With our new headquarters on South Congress in Austin, TX, we are entering an exciting phase of growth. We work hard and play hard. We love our customers, we innovate with purpose, and we won’t stop until we’ve delighted every client across the diverse ecosystem we serve.

About the Role

We’re looking for a Sales Engineer (SE) to partner closely with our SMB Sales team to help customers understand how our product solves their business problems. This role collaborates cross-functionally with Sales, Product, Marketing and Customer Success, focusing on use-case discovery, solution positioning and customization, and handoff to Implementation.

You’ll work with small and mid-sized businesses to translate their needs into clear, simple solutions, support demos, answer functional questions, and help deals move forward efficiently.

 

What You’ll Do

• Partner with Account Executives to support discovery, qualification and product demos
• Translate customer business needs into clear, easy-to-understand product solutions
• Answer functional and workflow questions, including understanding basic API integrations
• Help customers understand how the product fits their business today and as they grow
• Address common objections around fit, complexity, pricing, and change management
• Act as a customer advocate by sharing product needs, enhancements and other relevant feedback with the Product team
• Maintain strong working knowledge of product features and roadmap themes
• Support the development of the Product Marketing strategy and its execution via conference attendance and thought leadership activities such as webinars and speaking engagements

What You’ll Bring

• 2–5 years of experience in Sales Engineering, Solutions Consulting, or Pre-Sales
• Experience supporting SMB or mid-market customers in SaaS product sales
• Strong communication and presentation skills, with the ability to explain software concepts simply and in a storytelling manner
• Experience working alongside quota-carrying sales reps
• Basic understanding of SaaS concepts (subscriptions, integrations, workflows)
• Experience collaborating cross-functionally across Sales, Marketing and Product
• Familiarity with basic API concepts and integrations preferred
• Experience in the pet care industry a plus

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 9 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Why You’ll Love Working Here

At Togetherwork, you’ll help shape the backbone of a business serving millions of users across dozens of industries. You’ll have the opportunity to:

• Build a new platform organization from scratch and define its culture, systems, and operating model.
• Lead innovation in AI, payments, and data enablement across a diverse SaaS portfolio.
• Partner with a highly engaged executive team and influence the long-term technology vision.
• Drive measurable business impact through platform modernization, scalability, and shared service adoption.
• Be part of a collaborative, fast-paced culture that values transparency, accountability, and purpose-driven leadership.

Interview Process & Expectations
Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

Customer Support Team Lead

Location: Atlanta, GA (Hybrid)

About Us

Togetherwork is a $250M recurring revenue SaaS business with over 33 software applications serving 12+ vertical markets. We exist to help communities, organizations, and businesses thrive by delivering software solutions tailored to their unique needs.

With our new headquarters on South Congress in Austin, TX, we are entering an exciting phase of growth. We work hard and play hard. We love our customers, we innovate with purpose, and we won’t stop until we’ve delighted every client across the diverse ecosystem we serve.

About The Role

 The Customer Support Team Lead at Gingr is a critical role responsible for managing the daily operations of the Customer Support Team, overseeing Tier 1, Tier 2, and Tier 3 agents, and actively contributing as a senior agent. This role involves close collaboration with the Customer Support Manager, other Team Leads, and cross-functional teams to ensure exceptional customer service across all communication channels (phone, email, and chat).

The role also focuses on driving process improvements, managing escalations, and supporting the team's growth as the department scales to meet increasing demands.

What You'll Do 

• Oversee daily operations of the Customer Support Team, managing a group of 6–8 direct reports across Tier 1, Tier 2, and Tier 3 agents.
• Mentor, coach, and provide training to team members, including performance reviews and professional development plans.
• Serve as the primary contact for customer escalations, particularly software-related issues, and coordinate with Product and Development teams to address defects and deliver solutions.
• Manage incoming support inquiries, ensuring performance metrics such as ticket closure rates and CSAT scores are met.
• Collaborate with the Customer Support Manager and other Team Leads in weekly meetings to discuss open projects and operational goals.
• Work closely with the Learning & Knowledge Specialist to develop and update training materials for onboarding new team members and upskilling existing staff.
• Contribute to the hiring, onboarding, and offboarding processes for team members, ensuring smooth transitions and alignment with team needs.
• Continually assess and improve support processes and workflows to accommodate team growth and enhance scalability.
• Assist in creating and maintaining customer self-service resources, identifying gaps, and enhancing content.

What You'll Bring

• 3–5 years of customer-facing experience, with a focus on customer support.
• At least 2 years of leadership experience managing people across multiple support tiers.
• Strong leadership abilities with the capacity to manage teams with varying experience levels.
• Excellent communication skills, both verbal and written, for internal collaboration and external customer interaction.
• Strong problem-solving skills and an analytical mindset to drive process improvements and address complex customer issues,
• Proficient in multitasking and maintaining efficiency in a fast-paced environment.
• Results-oriented with a proactive, detail-oriented, and adaptable approach.
• A team player with patience and a positive attitude, capable of motivating and inspiring team members.
• Technical Proficiency with software applications

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 9 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Why You’ll Love Working Here

At Togetherwork, you’ll help shape the backbone of a business serving millions of users across dozens of industries. You’ll have the opportunity to:

• Build a new platform organization from scratch and define its culture, systems, and operating model.
• Lead innovation in AI, payments, and data enablement across a diverse SaaS portfolio.
• Partner with a highly engaged executive team and influence the long-term technology vision.
• Drive measurable business impact through platform modernization, scalability, and shared service adoption.
• Be part of a collaborative, fast-paced culture that values transparency, accountability, and purpose-driven leadership.

Interview Process & Expectations
Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

Director of Customer Onboarding & Professional Services 

Location: Hybrid (Atlanta, GA)

About Us

Togetherwork is a $250M recurring revenue SaaS business with over 33 software applications serving 12+ vertical markets. We exist to help communities, organizations, and businesses thrive by delivering software solutions tailored to their unique needs.

With our new headquarters on South Congress in Austin, TX, we are entering an exciting phase of growth. We work hard and play hard. We love our customers, we innovate with purpose, and we won’t stop until we’ve delighted every client across the diverse ecosystem we serve.

About This Role

The Director of Customer Onboarding & Professional Services is responsible for the successful delivery of all customer onboarding and implementation services. This role owns the end-to-end onboarding operating model, ensuring new customers achieve time-to-value quickly, consistently, and with minimal risk.

Onboarding is a high-volume, time-bound, and operationally rigorous environment. Success in this role requires a leader who can balance customer experience with scalability, manage throughput and quality simultaneously, and drive adoption outcomes that support long-term retention.

What You'll Do

- Own the onboarding operating model, including workflows, milestones, and handoff points.

- Drive consistent execution of standardized onboarding paths while managing exceptions for complex or at-risk customers.

- Forecast onboarding demand and manage capacity planning to support volume without degrading quality.

- Identify onboarding risk signals and own escalation and recovery strategies.

- Lead and develop onboarding managers, specialists, and consultants.

- Partner cross-functionally with Sales, Product, Support, Customer Success, PMO, and Performance Insights.

- Establish and manage onboarding KPIs such as Time-to-Go-Live, Cycle Time, CSAT, Escalation Rate, and Early Adoption indicators.

- Use data and insights to drive continuous improvement across onboarding processes.

What You'll Bring

- 5+ years of experience in SaaS onboarding, implementations, or Professional Services leadership.

- Demonstrated success leading high-volume, SMB-focused onboarding or implementation teams.

- Strong operational mindset with experience designing scalable delivery systems.

- Proven ability to manage competing priorities across scale, quality, and customer experience.

- Experience partnering cross-functionally and influencing without authority.

- Data-driven decision maker comfortable using KPIs to manage performance.

Leadership Competencies

- Operational rigor and systems thinking

- Strong customer empathy balanced with scalability discipline

- Sound judgment under pressure and during escalations

- Clear communicator who sets expectations and drives accountability

- Continuous improvement mindset

Why This Role Matters

Onboarding is a defining moment in the Gingr customer lifecycle. This role directly influences customer confidence, adoption, and long-term retention. The Director of Onboarding & Professional Services ensures that Gingr customers start strong — at scale.

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The Company offers a comprehensive employee benefits program, including:

Medical, dental, and vision insurance options

• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

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Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

 

Interview Process & Expectations
Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

 

Accounting Intern

Location: Columbus, GA (Onsite)
Reports to: Senior Tax Manager

Note: This is a part-time, 20 hrs/week internship. 

 

What you'll do:

The Accounting Intern position supports the team by providing data entry and bookkeeping support for the Tax & Payroll team primarily. Some additional duties may be assigned in the Accounts Receivable, Accounts Payable, Cash Management, and Financial reporting areas of our business. This position is expected to take initiative in learning our software and working with different managers to assist with various projects.

Management Assistance

• Perform data entry and accounting tasks primarily to assist the Payroll and Tax team.
• Perform data entry tasks to assist the areas of Accounts Receivable and Accounts Payable as needed.
• Assist the Account Management team as needed with recording cash transactions and reconciling client bank accounts monthly.
• Assist the team with cyclical projects such as W2s and fixed assets reconciliation.

Ongoing Duties

• Provide requested documents for internal and external parties for financial information and analysis.
• Participate in staff meetings and communicate progress of duties.
• Comply with all company, divisional and departmental policies and procedures.
• Manage time sensitive tasks.
• Protect confidential information.
• Contribute to departmental and company goals and objectives.

What you bring: 

• Pursuit of a Bachelor’s Degree in Accounting
• Completion of 200 level accounting course
• Available to work a minimum of 15 hours per week
• Available to work for at least 3 consecutive school semesters
• Strong analytical and problem-solving skills
• Ability to deal with variety of options in varying situations
• A high degree of attention to detail
• Skill adaptability to meet changing job conditions
• Have a knowledge of accounting and bookkeeping principles
• Beginner knowledge of budgets and bank reconciliations
• Develop documents following a prescribed format
• Understand complex, multistep written and oral instructions
• Excellent written and oral communication skills
• An unquestionable work ethic and the ability to accomplish established goals
• Ability to manage resources
• The ability to concentrate for extended periods (several hours) with interruptions

 

Why This Role

• Part-time Accounting Internship designed for students pursuing a Bachelor’s degree in Accounting

• Opportunity to gain hands-on experience in Tax, Payroll, Accounts Receivable, and Accounts Payable

• Apply classroom knowledge to real-world accounting and bookkeeping tasks

• Learn and work with industry-standard accounting software

• Collaborate with experienced accounting professionals and managers

 

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles. 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

 

Senior Director, Product & Strategy – Associations 

Location: Austin, TX (Hybrid, 3 days/week onsite) 

Compensation: Competitive base + bonus + benefits 

Work Authorization Notice: At this time, we are unable to provide immigration sponsorship for this position. Candidates must have current, unrestricted authorization to work in the country where the role is based.

 

About Us 

Togetherwork is a $250M recurring revenue SaaS business with over 33 software applications serving 12+ vertical markets. We exist to help communities, organizations, and businesses thrive by delivering software solutions tailored to their unique needs. 

With our new headquarters on South Congress in Austin, TX, we are entering an exciting phase of growth. We work hard and play hard. We love our customers, we innovate with purpose, and we won’t stop until we’ve delighted every client across the diverse ecosystem we serve. 

 

About This Role 

Togetherwork is seeking a Senior Director, Product & Strategy to lead our Associations sub-vertical through a phase of significant modernization, customer stability improvement, and platform migration. 

This is a high-impact leadership role responsible for the health, performance, and future direction of the Association products portfolio. The Senior Director will work cross-functionally across Engineering, Revenue, CX, Operations, and Finance to drive roadmap execution, ensure successful customer migrations, and deliver measurable outcomes in growth, retention, and product quality. 

You’ll translate strategy into disciplined execution—providing clarity, governance, and collaboration while ensuring that results are visible, measured, and trending in the right direction. This role is ideal for a product leader who thrives in operational rigor, embraces complexity, and maintains a deep customer-first mindset. 

 

What You’ll Do 

• Lead product migration strategies and execution for Association products, ensuring smooth transitions and minimal churn. 

• Govern roadmap delivery, prioritization, and resource allocation to ensure customer stability and continued product modernization. 

• Partner with Engineering, Revenue, and CX to diagnose issues, manage risks, implement countermeasures, and maintain alignment across teams. 

• Support the VP in preparing business cases, financial models, and proposals for leadership and company-level review. 

• Host quarterly customer webinars and publish transparent roadmap and migration updates. 

• Represent the product line in monthly and quarterly business reviews (MBRs/QBRs), reporting on performance, risks, and opportunities. 

• Serve as the near-final escalation point for major customer issues, driving resolution before ELT involvement. 

• Analyze competitor and market trends; collaborate with Pricing Strategy to refine packaging and optimize positioning. 

• Coach and develop Product Managers, Product Owners, and cross-functional contributors within the Association product organization. 

• Promote and model Togetherwork’s leadership principles: operational rigor, transparency, professionalism, and accountability. 

• Champion responsible use of AI and analytics to improve forecasting, decision-making, and delivery efficiency. 

 

What You’ll Bring 

• 10+ years of product management or product leadership experience within SaaS or enterprise software. 

• Deep knowledge of association management software or direct experience working with associations, trade organizations, or professional societies. 

• Proven success leading complex platform migrations or large-scale product modernization efforts. 

• Demonstrated ability to build, refine, and scale product management frameworks and processes. 

• Strong cross-functional leadership skills with experience partnering across Engineering, Revenue, CX, and Finance. 

• Ability to synthesize data, root-cause issues, and drive disciplined execution in ambiguous or evolving environments. 

• Excellent written and verbal communication skills with comfort presenting to internal executives and customer audiences. 

• Experience with Salesforce and/or Microsoft Dynamics is a strong plus. 

• A mindset rooted in accountability, continuous improvement, and customer-centricity. 

• Willingness to travel 25%+ for customer visits, leadership meetings, and migration planning sessions. 

 

Why This Role 

Impact: Lead the modernization and stability of a critical product sub-vertical serving association customers across North America. 

Challenge: Manage complex migrations, high-stakes customer expectations, and multi-team execution requirements. 

Ownership: Directly shape roadmap, outcomes, operational rigor, and customer experience across your portfolio. 

Collaboration: Work side-by-side with Engineering, Revenue, CX, Operations, and executive leadership to deliver company-defining results. 

 

Compensation & Benefits 

Base Salary: Competitive 

Bonus: Performance-based 

Benefits: 

• Medical, dental, and vision insurance options 

• 100% employer-paid short/long-term disability 

• Basic Life Insurance 

• 401(k) with 100% company match up to 4% 

• Flexible paid personal/vacation time built on mutual trust and accountability 

• 10 sick days annually 

• 10 company-paid holidays 

• 6 weeks paid parental leave 

 

Inclusion and Diversity 

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law. 

 

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.