Client Operations Specialist (Onsite – Columbus, GA)

Note: This position is Hybrid in Columbus, GA. A writing activity is apart of this hiring process. 

Job Summary 

As a Client Operations Specialist, you'll be at the forefront of ensuring seamless communication and support for accounts receivable, accounts payable, and membership management activities. Take the initiative to train and advise our valued customers, enhancing their experience and contributing to overall organizational success. Be part of a collaborative team that collectively manages our main customer service inbox, prioritizing time-sensitive tasks for optimal customer satisfaction.

Responsibilities

Internal Communication

• Proactively initiate communication and follow up on customer tasks related to various accounting processes.
• Communicate effectively with the Customer Success team, addressing high-priority Greek customer accounts.
• Document in detail all correspondence related to chapter management.

External Communication

• Receive and manage customer inquiries, addressing topics such as merchandise orders, collection fee changes, and new member management.
• Review and make recommendations for chapter billing practices and budgetary needs.
• Proactively review client operations, suggesting enhancements using our products and services.

Customer Service

• Develop and maintain relationships with Chapter Administrators and other key stakeholders.
• Assist clients with questions, problem-solving, and system-related issues.
• Respond promptly to voicemails and client communications, ensuring a positive customer experience.
• Cultivate and enhance the company's relationship with assigned clients.

Training

• Facilitate system training for undergraduate and alumni officers.
• Conduct training programs for clients and internal staff.
• Educate new officers about their vital role in the partnership and provide an overview of the services available.

Requirements 

• High school diploma
• 1 years of customer service experience
• Excellent written and verbal communication skills
• Strong organizational skills and ability to multi-task
• Analytical and problem-solving skills
• Proficiency in Windows, Microsoft Office 365, Teams, Word, Excel, PowerPoint, Outlook

Preferred 

• 1 year of accounts receivable or accounts payable experience
• Membership in a Greek or similar social organization
• Working knowledge of databases and/or CRM software; experience with Salesforce preferred.

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $28,000- $31,000 USD per year 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.