Job Summary:

The Development Manager is responsible for leading a team of engineers while also contributing directly to code and architecture. This role is 50% people management and 50% hands-on technical work. The manager will partner closely with product management to define and execute the roadmap, maintain legacy applications, and help architect a new application using modern technologies.

Responsibilities:

• Lead and mentor a team of engineers, fostering growth and performance

• Collaborate with the product owner to manage and deliver on the product roadmap

• Guide architectural decisions for a new application

• Maintain and improve legacy PHP applications

• Write and review code (primarily .NET and React)

• Implement best practices in CI/CD and cloud-based development

• Ensure high quality, scalable, and maintainable software delivery

Requirements:

• 5–10 years in a lead or senior engineering role

• 5–6 years of experience with .NET

• 4–5 years of experience with AWS

• 2–3 years of experience with React

• Strong experience with SQL Server

• Proven ability to manage, mentor, and develop engineering teams

• Experience working with Agile methodologies

• Strong communication and collaboration skills

Nice To Have:

• Experience with PHP

• Mobile development experience (iOS/Android)

• Experience in the payments industry

• Familiarity with React Native

• Prior B2B SaaS experience supporting large customer bases

• Interest or experience in rock climbing or the gym industry

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

 The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork’s total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

 Who we are

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

 

 

Role summary

Be the front-of-house host and operational owner for TW’s Austin hub. You’ll run a polished, reliable office; plan high-impact local events (employee events, team offsites, executive retreats); and create rituals that make work feel connected and productive—living our TW28 values of ownership, clarity, one-team collaboration, velocity, and raising the bar.

What you’ll do

• Own day-to-day office operations (access/badges, supplies, kitchen, mail, room norms, safety drills) and keep a simple, visible system so nothing slips.
• Serve as the face of the office: greet guests, support interview days and VIP visits, and set the tone for a warm, professional experience.
• Plan and run local events end-to-end (brief, budget, venue, travel blocks, run-of-show, AV, dietary, swag, post-mortem).
• Select and manage vendors (janitorial, snacks/catering, security, plants, coffee/water, venues); track POs and spend; find savings without lowering service.
• Partner with HR/IT to deliver a crisp day-1 onboarding and smooth workspace setups.
• Maintain safety/compliance basics and strong building relations; close loops quickly when issues arise.
• Build simple rituals that strengthen connection across teams (new-hire welcomes, demo days, volunteer days).

What makes you a fit

• You have 5–8 years of experience in office management, executive assistance, or workplace/event operations.
• You default to closing loops—creating clarity where it’s missing and finishing what you start.
• You run operations with checklists, SLAs, and clean comms; people know what’s happening and when.
• You balance hospitality with rigor: welcoming on the surface, exacting behind the scenes.
• You manage budgets like they’re your own and negotiate smartly with vendors.
• You’re a connector who makes cross-functional work feel easy and respectful.
• You stay calm under pressure, communicate crisply, and handle executives and sensitive info with discretion.

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including: 

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability 
• Basic Life
• 401K option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability 
• 10 sick days annually 
• 10 company paid holidays 
• 6 weeks paid parental leave 
• Culture that values work/life balance and celebrates successes

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.  

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities. 

 

Location: Austin, TX (Hybrid – 3 days a week in office)

Job Summary 

Are you a results-driven sales leader with a passion for building and scaling high-performing teams? Join us as Business Development Manager (BDR) Director and take the lead in centralizing and growing our team of 10 BDRs across multiple verticals. If you thrive in fast-paced SaaS environments and want to make a direct impact on pipeline generation and revenue growth, we want to hear from you.

Responsibilities 

• Centralize and lead our team of 10 BDRs currently spread across multiple verticals, ensuring alignment with company-wide go-to-market strategy.
• Develop, implement, and continuously improve processes for prospecting, lead qualification, and opportunity handoff to Account Executives.
• Set clear performance expectations, KPIs, and career development plans for the BDR team.
• Partner closely with Sales, Marketing, and RevOps to optimize lead flow, messaging, and targeting strategies.
• Own pipeline generation targets and ensure the team consistently meets or exceeds goals.
• Leverage Salesforce and sales engagement tools to track activity, measure effectiveness, and drive data-driven decisions.
• Hire, train, and mentor new BDRs to maintain a culture of accountability, collaboration, and success.
• Design and implement intentional career paths that enable BDRs to successfully develop into high-performing Account Executives
• Report on performance metrics and pipeline contribution to executive leadership.

Requirements

• 5+ years of sales development or business development leadership experience, ideally in a SaaS environment.
• Proven track record of leading and scaling BDR/SDR teams of 5+ reps.
• Strong knowledge of sales development best practices, outbound prospecting, and lead qualification.
• Experience working cross-functionally with Sales, Marketing, and RevOps.
• Excellent leadership, coaching, and communication skills.
• Strong analytical skills and comfort with data to drive team performance.

Preferred 

• Experience centralizing BDR/SDR teams across multiple business units or verticals.
• Familiarity with sales engagement platforms (e.g., Outreach, Salesloft, Sales Engagement) and CRM systems (Salesforce required).
• Background working in high-growth SaaS or private equity-backed environments.

What you'll get 

• Lead a critical revenue-generating function at the front line of our sales organization.
• Build and scale a centralized BDR team that fuels company growth.
• Collaborate closely with executive leadership on go-to-market strategy.
• Work in a hybrid environment based in Austin, TX (3 days in office, 2 days remote).

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $150,000.00 to $200,000 USD per year

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

Client-Facing Technical Support Specialist (SaaS | Hybrid | Austin, TX)

 

Compensation and Benefits

We’re committed to offering competitive compensation based on experience, scope of responsibility, and impact. Let’s talk about what matters most to you — compensation, growth, and long-term fit.

Join a mission-driven SaaS team where your support skills actually make a difference.

We’re looking for a Client-Facing Technical Support Specialist to join our support team serving nonprofit clients on the ClearView CRM platform. This is a hybrid role based in Austin, TX, where you'll work both remotely and in person as needed with team members and clients.

You’ll be the first line of technical support (Tier 1, with occasional Tier 2), helping users troubleshoot issues, understand our features, and feel confident using our software. You’ll also collaborate cross-functionally to resolve problems, improve processes, and enhance the overall client experience.

If you're someone who enjoys problem-solving, creating helpful documentation, and communicating clearly with both technical and non-technical users, this role is a strong match.

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What You’ll Be Doing

• Provide Tier 1 technical support via Zendesk, triaging and resolving incoming tickets

• Communicate effectively with nonprofit clients through email, chat, and video

• Build trusted relationships with assigned clients through proactive support and consistent follow-up

• Document recurring issues, draft macros and runbooks, and help expand internal knowledge base content

• Escalate bugs and complex issues to Product and Engineering teams with clear logs and reproduction steps

• Support light QA testing of new features or custom implementations before release

• Keep clients informed about product updates, changes, and best practices

---

What You Bring

• 2+ years of experience in SaaS technical support or application support, with both client-facing and technical responsibilities

• Experience using tools like Zendesk, Salesforce, or ServiceNow

• Familiarity with SQL, APIs, CSVs, or a strong interest in learning them quickly

• Clear, empathetic communication skills, especially when explaining technical concepts to non-technical users

• Ability to manage time and tasks independently in a hybrid work environment

• Bonus: Experience supporting CRM platforms or nonprofit clients is a plus

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Tools You’ll Use

• Zendesk, Jira, Confluence

• SQL, Postman, CSV

• Salesforce Service Cloud

• Slack, Office 365

• ClearView CRM (our proprietary platform)

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Why This Role Stands Out

• Work with mission-driven nonprofit clients

• Join a supportive, collaborative team culture

• Opportunities for growth into Tier 2 support, implementation, or product roles

• Hybrid work model with flexibility and autonomy

• A place where your documentation and problem-solving mindset are truly valued

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Not an exact match?

If this sounds like the kind of work you enjoy, even if your background isn’t a perfect fit, we encourage you to apply. We believe in hiring for potential and supporting your development.

---

Compensation and Benefits

We’re committed to offering competitive compensation based on experience, scope of responsibility, and impact. Let’s talk about what matters most to you — compensation, growth, and long-term fit.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability.
• Basic Life 
• Flexible paid personal/vacation time built on mutual trust and accountability.
• 10 sick days annually 
• 10 company paid holidays
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

This role is supporting our Nonprofit vertical solution: https://www.togetherwork.com/vertical-solutions/nonprofit/

 

Austin, TX | Hybrid (2–3 days in office)
$60K–$70K | Temporary through Dec 2025, with potential to convert to full-time in 2026

We’re opening our new Austin office and looking for a Talent Acquisition Partner to grow with us. This is a high-energy role for someone with 1–3 years of recruiting experience who wants to sharpen their skills in a performance-first culture where effort, grit, and ownership are celebrated.

The Traits That Make You a Fit

• Highly organized: You can manage multiple requisitions in a fast-paced environment without losing track.
• Engaging and people-first: You build trust quickly and make candidates feel valued.
• Adaptable: You handle shifting priorities daily and adjust with confidence.
• Curious and bold: You’re eager to learn, ask smart questions, and embrace AI-driven tools.
• Collaborative: You thrive working cross-functionally and know hiring is a team sport.

What You’ll Do

• Run full-cycle recruiting for sales, G&A, and early-career roles.
• Source talent creatively in the Austin market through LinkedIn, referrals, networking, and events.
• Partner with hiring managers to align on job requirements, interview processes, and candidate feedback.
• Use Greenhouse and AI recruiting tools to streamline sourcing, scheduling, and communication.
• Deliver a candidate experience that reflects Togetherwork’s customer-first values.

What You’ll Bring

• 1–3 years of recruiting or HR coordination experience (SaaS exposure a plus).
• Experience sourcing and hiring in the Austin market.
• Strong organizational skills and ability to manage high-volume recruiting.
• Clear communication and natural relationship-building ability.
• Must live in Austin, TX and work onsite 2–3 days per week.

Why You’ll Love It Here

• Grow your career in a high-growth SaaS company backed by private equity.
• Work in a culture where performance is the standard and collaboration is key.
• Gain mentorship, exposure to modern tools, and experience in high-volume recruiting.
• Be part of a team that wins together and raises the bar.

 

Togetherwork is a family of entrepreneurial businesses providing online dashboard solutions (SaaS) to groups and organizations for management, administration, and payments. Its purpose is to help these businesses grow, become more efficient, increase revenue, and provide excellent service to their members and constituents.

Togetherwork’s business lines provide software and payment solutions to a range of groups, including associations, fraternal organizations, museums, nature centers, pet services, universities, and zoos.

At Togetherwork, we are building the leader in Group Management Software and Payments by bringing together companies that connect people with the institutions most important to them. Our group of innovative companies are best-in-class in their respective verticals with strong management teams and commitment to customer service. When you start here, you will find yourself in an environment that is exciting, motivating, challenging, and fun.

Austin, TX | Hybrid (2–3 days in office)
$70K–$100K | Temporary through Dec 2025, with potential to convert to full-time in 2026

We’re scaling fast in Austin and need an experienced Talent Acquisition Partner to own requisitions end-to-end, partner directly with leadership, and influence hiring strategy. If you thrive in high-volume, high-pressure recruiting and love being a trusted advisor, this role is for you.

The Traits That Make You a Fit

• Confident and resilient: You can handle heavy req loads and stay focused under pressure.
• Relationship builder: You partner with leaders, push back respectfully, and drive hiring decisions.
• Results-driven: You care about outcomes, not just activity — filling roles with speed and quality.
• Accountable: You own your work and hold yourself and others to high standards.
• Energetic and persistent: You bring urgency, optimism, and passion that inspire others.

What You’ll Do

• Manage full-cycle recruiting across technical, sales, and G&A roles.
• Handle a high-volume requisition load while maintaining quality and candidate care.
• Act as a strategic partner to hiring managers, influencing intake, process, and selection.
• Source talent creatively in the Austin market through multiple channels.
• Provide data-driven insights to leadership on recruiting activity and results.
• Use Greenhouse and AI + automation to optimize recruiting efficiency.
• Mentor junior recruiters and contribute to improving recruiting practices.

What You’ll Bring

• 3–5 years of full-cycle recruiting experience, preferably in SaaS or tech.
• Proven ability to recruit and source in the Austin market.
• Strong organizational skills to balance shifting priorities.
• Excellent communication and stakeholder management.
• Must live in Austin, TX and work onsite 2–3 days per week.

Why You’ll Love It Here

• Play a key role in shaping recruiting in a brand-new Austin office.
• Partner directly with business leaders in a performance-first culture.
• Use modern tools, AI, and automation to raise the bar for efficiency.
• Gain visibility across business lines and opportunities for influence.
• Be part of a team that celebrates those who step up when it matters most.

Togetherwork is a family of entrepreneurial businesses providing online dashboard solutions (SaaS) to groups and organizations for management, administration, and payments. Its purpose is to help these businesses grow, become more efficient, increase revenue, and provide excellent service to their members and constituents.

Togetherwork’s business lines provide software and payment solutions to a range of groups, including associations, fraternal organizations, museums, nature centers, pet services, universities, and zoos.

At Togetherwork, we are building the leader in Group Management Software and Payments by bringing together companies that connect people with the institutions most important to them. Our group of innovative companies are best-in-class in their respective verticals with strong management teams and commitment to customer service. When you start here, you will find yourself in an environment that is exciting, motivating, challenging, and fun.

Job Summary 

The Revenue Operations Manager will report to the Head of Revenue Operations and serve as a key partner to TW’s sales team. This role is responsible for driving process improvements, executing commissions, optimizing the sales tech stack, and uncovering insights to improve the buyer journey. The Manager will act as the operational partner to sales reps and their managers, ensuring the right tools, data, and processes are in place to accelerate revenue growth.

Responsibilities 

First 30 Days:

• Onboard and learn TW’s current revenue operations, sales processes, and tech stack.

• Interview Sales and Marketing teams to understand workflows, tool usage, and areas for improvement.

• Review sales enablement documentation, quotas, commission structures, and tech stack; present findings to the Head of Revenue Operations.

First 90 Days:

• Take ownership of commissions execution, including data pulls, analysis, revisions, and payroll submissions.

• Manage Salesforce and sales/marketing tool support tickets.

• Partner with RevOps stakeholders on prioritization of sales and marketing initiatives.

• Begin managing Salesforce-adjacent tools (Qualified, Sales Engagement, Clay, Fathom AI).

First 6 Months and Beyond:

• Optimize sales processes to improve efficiency, adoption, and compliance.

• Enhance best practices for Salesforce and adjacent sales tools.

• Identify and implement new tools or process automations to close GTM efficiency gaps.

• Build and maintain Salesforce reports and dashboards to support GTM strategy, forecasting, and performance tracking.

• Collaborate cross-functionally to streamline operational procedures and design scalable processes.

• Lead requirements gathering for RevOps projects and support enablement documentation.

• Partner with the VP of Technical Sales and Head of Revenue Operations on enablement, forecasting, performance, and planning.

 

Requirements

• 3–5+ years in Revenue Operations, Sales Operations, or GTM Operations.

• Proficiency with Salesforce CRM and marketing automation tools (HubSpot preferred).

• Experience with sales tech stack tools (Qualified, Sales Engagement, Clay, Fathom AI, or similar).

• Strong analytical ability to draw insights from data, build reports, and support forecasting.

• Proven track record of improving sales processes, quota/commission management, and tool adoption.

• Strong project management and organizational skills with attention to detail.

 

Core Competencies:

• Coaching & Development: Able to support sales teams with enablement and performance improvement.

• Attention to Detail: Produces high-quality, accurate, and error-free work.

• Collaboration: Builds effective cross-functional partnerships with Sales, Marketing, and Technical stakeholders.

• Accountability & Follow-through: Consistently delivers on commitments and drives accountability across teams.

• Analytical Thinking: Quickly processes qualitative and quantitative data into actionable insights.

• Efficiency & Process Optimization: Skilled in workflow improvement, tool integration, and data hygiene.

 

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $110,000.00 to $140,000.00 USD per year

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

 

 

 

 

Job Summary 

A Tier 1 Customer Support Agent is responsible for providing front-line support to customers via phone and email. Their primary focus is to address common customer issues and provide “how-to” support for SaaS product usage questions. They are responsible for resolving product or service problems by clarifying the customer's questions and explaining the best solution to solve a problem while maintaining established Service Level Objectives. The Tier 1 agent is also responsible for identifying product problems and requests that require additional expertise or advanced troubleshooting and escalating those to the Tier 2 team after initial triage and collecting basic information.

A strong performer in this role will demonstrate a high sense of urgency in responding quickly and effectively to customer requests, the ability to promptly identify items that should be escalated, and a continuous desire to learn about Togetherwork and its customers.

Responsibilities 

•  Receive and respond to customer inquiries via phone and email
•  Classify inquiries based on severity and priority
• Investigate and/or resolve inquiries according to knowledge base articles and other reference materials
• Log all incidents and manage ticket tracking system as per departmental standards
• Escalate issues requiring additional expertise, investigation, or troubleshooting to the Tier 2 team
• Accept and retain ownership of request, providing timely updates to customers until a resolution is reached or an escalation is needed 
• Participate in providing support coverage on recognized holidays
• Assist with backup coverage for Tier 2 as needed, handling customer inquiries that are escalated by the Tier 1 support team 

Requirements 

• High School Diploma or equivalent 
• At least 2 years of experience in a SaaS customer support role
• Excellent verbal and written communications skills
• Outstanding interpersonal and customer care skills, capable of managing relationships while resolving technical issues with empathy and professionalism
• Ability to multi-task in a fast paced and constantly evolving environment
• Detail-oriented, with excellent organizational skills and ability to manage multiple issues simultaneously
• Experience with Jira and Zendesk highly preferred

 

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including: 

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability 
• Basic Life
• 401K option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability 
• 10 sick days annually 
• 10 company paid holidays 
• 6 weeks paid parental leave 
• Culture that values work/life balance and celebrates successes

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.  

Salary Range Disclosure 

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork’s total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more. 

Salary Range 

US Remote: $40,000-$45,000

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities. 

In this role, you will be supporting our Municipalities vertical solution: https://www.togetherwork.com/vertical-solutions/municipalities/

 

Job Summary

The role of the Senior Account Executive involves expanding the customer base through proactive sales strategies, such as outbound calls, video sales meetings, and in-person meetings. This position will specifically target multi-location prospects, large national organizations, and Private Equity-backed businesses. The key responsibilities include proactively identifying and securing new logo accounts.

 Responsibilities 

• Utilize tools such as Google, LinkedIn, Facebook, and trade shows to identify new prospects—targeting multi-location facilities, franchises, large national organizations, and Private Equity-backed roll-ups
• Build a sales pipeline, both individually and in collaboration with the sales and marketing teams
• Manage the full sales cycle with a consultative approach to help customers understand solutions to their business challenges
• Establish, develop, and nurture relationships through outbound calls, video sales meetings, and in-person sales meetings
• Provide professional product (software) demonstrations via Zoom and in-person meetings
• Create and manage RFIs, RFPs, contracts, and proposals
• Develop strategies and tactics to create and engage with prospects that generate and close/win opportunities
• Take ownership and be accountable for daily activities, growing the sales pipeline, and managing the sales process from initial contact through close; utilizing a test, measure, and learn mentality

Requirements

• A proven track record of successfully selling high-tech products and services, preferably software-as-a-service
• Strong presentation skills are required, both in person and via teleconference or videoconference
• Track record of quickly growing and generating sales from large corporate accounts in an emerging market
• Ability to connect with and converse with C-suite executives about business challenges and solutions
• 3–5 years of outbound sales experience required in a B2B sales environment; SaaS experience is a plus
• Successful history of sales in an environment with 6-to-12-month sales cycles and multiple decision-makers/influencers
• Highly motivated, energetic, and enthusiastic with the ability to work independently
• Strong negotiating and influencing skills
• Creative thinking and analytical problem-solving
• Excellent time management skills, with the ability to prioritize and multitask
• Ability to proactively source new customers through a variety of resources (LinkedIn, Google, industry partners, trade shows)

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

 The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork’s total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

 Salary Range

US Remote: $75,000 USD per year plus variable commission, OTE $130,000-$150,000

 Who we are

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

This role is supporting our Petcare vertical solution https://www.togetherwork.com/vertical-solutions/pet-care/ .

 

Job Summary 

We are seeking a Revenue Operations Manager - Customer Success to drive operational excellence across our Customer Success organization. This role is ideal for a data-driven thinker with a passion for systems, strategy, and customer experience. You will play a central role in scaling how we deliver value to our customers, working in a fast-paced, high-growth environment.

This is a unique opportunity to:

• Shape the systems and processes that power a growing Customer Success team.

• Drive insights and strategy that influence customer experience and retention.

• Work remotely with a collaborative, mission-driven team.

• Gain exposure to executive leadership and contribute to company-wide initiatives.

Responsibilities 

• Own the design, implementation, and continuous improvement of Customer Success (CS) operations, systems, and reporting.

• Manage and optimize Salesforce for the CS team, ensuring workflows, data integrity, and reporting align with business needs.

• Partner with Customer Success, Sales, and Product teams to streamline the customer lifecycle from onboarding to renewal.

• Evaluate and implement customer success software and tooling (e.g., Gainsight, ChurnZero, Vitaly) to enhance team efficiency and customer engagement.

• Develop and maintain dashboards and analytics to measure team performance, customer health, and retention trends.

• Build scalable processes to support a growing CS team across multiple business units.

• Support forecasting, capacity planning, and segmentation strategies for Customer Success.

• Lead cross-functional initiatives that improve customer experience, retention, and expansion.

Requirements

Must-Have:

• 3+ years of experience in Customer Success Operations, preferably at a SaaS company.

• Strong Salesforce and related tech stack administration and reporting skills; ability to design and manage custom workflows and objects.

• Proven ability to drive process improvements and scale operations in a fast-paced environment.

• Excellent project management and communication skills.

• Strong analytical mindset, with the ability to work with data to identify insights and drive decisions.

Nice-to-Have:

• Experience with customer success platforms such as Planhat, ChurnZero, or Vitaly.

• Background working in private equity-backed or multi-product SaaS environments.

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $100,000.00 to $120,000.00 USD per year

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.