This position is open to candidates located anywhere in the United States; however, we strongly prefer candidates based in or near Austin, TX, as the role may require periodic in-person collaboration with local team members.

Job Summary 

The Revenue Operations Manager will report to the Head of Revenue Operations and serve as a key partner to TW’s sales team. This role is responsible for driving process improvements, executing commissions, optimizing the sales tech stack, and uncovering insights to improve the buyer journey. The Manager will act as the operational partner to sales reps and their managers, ensuring the right tools, data, and processes are in place to accelerate revenue growth.

Responsibilities 

First 30 Days:

• Onboard and learn TW’s current revenue operations, sales processes, and tech stack.

• Interview Sales and Marketing teams to understand workflows, tool usage, and areas for improvement.

• Review sales enablement documentation, quotas, commission structures, and tech stack; present findings to the Head of Revenue Operations.

First 90 Days:

• Take ownership of commissions execution, including data pulls, analysis, revisions, and payroll submissions.

• Manage Salesforce and sales/marketing tool support tickets.

• Partner with RevOps stakeholders on prioritization of sales and marketing initiatives.

• Begin managing Salesforce-adjacent tools (Qualified, Sales Engagement, Clay, Fathom AI).

First 6 Months and Beyond:

• Optimize sales processes to improve efficiency, adoption, and compliance.

• Enhance best practices for Salesforce and adjacent sales tools.

• Identify and implement new tools or process automations to close GTM efficiency gaps.

• Build and maintain Salesforce reports and dashboards to support GTM strategy, forecasting, and performance tracking.

• Collaborate cross-functionally to streamline operational procedures and design scalable processes.

• Lead requirements gathering for RevOps projects and support enablement documentation.

• Partner with the VP of Technical Sales and Head of Revenue Operations on enablement, forecasting, performance, and planning.

 

Requirements

• 3–5+ years in Revenue Operations, Sales Operations, or GTM Operations.

• Proficiency with Salesforce CRM and marketing automation tools (HubSpot preferred).

• Experience with sales tech stack tools (Qualified, Sales Engagement, Clay, Fathom AI, or similar).

• Strong analytical ability to draw insights from data, build reports, and support forecasting.

• Proven track record of improving sales processes, quota/commission management, and tool adoption.

• Strong project management and organizational skills with attention to detail.

 

Core Competencies:

 

• Coaching & Development: Able to support sales teams with enablement and performance improvement.

• Attention to Detail: Produces high-quality, accurate, and error-free work.

• Collaboration: Builds effective cross-functional partnerships with Sales, Marketing, and Technical stakeholders.

• Accountability & Follow-through: Consistently delivers on commitments and drives accountability across teams.

• Analytical Thinking: Quickly processes qualitative and quantitative data into actionable insights.

• Efficiency & Process Optimization: Skilled in workflow improvement, tool integration, and data hygiene.

 

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $110,000.00 to $140,000.00 USD per year

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

 

 

 

 

Job Summary 

The Revenue Operations Manager will report to the Head of Revenue Operations and serve as a key partner to TW’s sales team. This role is responsible for driving process improvements, executing commissions, optimizing the sales tech stack, and uncovering insights to improve the buyer journey. The Manager will act as the operational partner to sales reps and their managers, ensuring the right tools, data, and processes are in place to accelerate revenue growth.

Responsibilities 

First 30 Days:

• Onboard and learn TW’s current revenue operations, sales processes, and tech stack.

• Interview Sales and Marketing teams to understand workflows, tool usage, and areas for improvement.

• Review sales enablement documentation, quotas, commission structures, and tech stack; present findings to the Head of Revenue Operations.

First 90 Days:

• Take ownership of commissions execution, including data pulls, analysis, revisions, and payroll submissions.

• Manage Salesforce and sales/marketing tool support tickets.

• Partner with RevOps stakeholders on prioritization of sales and marketing initiatives.

• Begin managing Salesforce-adjacent tools (Qualified, Sales Engagement, Clay, Fathom AI).

First 6 Months and Beyond:

• Optimize sales processes to improve efficiency, adoption, and compliance.

• Enhance best practices for Salesforce and adjacent sales tools.

• Identify and implement new tools or process automations to close GTM efficiency gaps.

• Build and maintain Salesforce reports and dashboards to support GTM strategy, forecasting, and performance tracking.

• Collaborate cross-functionally to streamline operational procedures and design scalable processes.

• Lead requirements gathering for RevOps projects and support enablement documentation.

• Partner with the VP of Technical Sales and Head of Revenue Operations on enablement, forecasting, performance, and planning.

 

Requirements

• 3–5+ years in Revenue Operations, Sales Operations, or GTM Operations.

• Proficiency with Salesforce CRM and marketing automation tools (HubSpot preferred).

• Experience with sales tech stack tools (Qualified, Sales Engagement, Clay, Fathom AI, or similar).

• Strong analytical ability to draw insights from data, build reports, and support forecasting.

• Proven track record of improving sales processes, quota/commission management, and tool adoption.

• Strong project management and organizational skills with attention to detail.

 

Core Competencies:

• Coaching & Development: Able to support sales teams with enablement and performance improvement.

• Attention to Detail: Produces high-quality, accurate, and error-free work.

• Collaboration: Builds effective cross-functional partnerships with Sales, Marketing, and Technical stakeholders.

• Accountability & Follow-through: Consistently delivers on commitments and drives accountability across teams.

• Analytical Thinking: Quickly processes qualitative and quantitative data into actionable insights.

• Efficiency & Process Optimization: Skilled in workflow improvement, tool integration, and data hygiene.

 

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $110,000.00 to $140,000.00 USD per year

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

 

 

 

 

Trade Show Inventory Specialist – Togetherwork (Part-Time & Temporary)

Duration: August through December 2025

Location: Onsite - Atlanta Headquarters 4-6 hours a day

From September 2, through December 15, the team will support 39 tradeshows. This role will be critical in managing packing, receiving, and inventorying event materials to ensure smooth execution.

Job Summary

Are you passionate about organization, logistics, and ensuring teams have exactly what they need to succeed? Togetherwork is seeking a detail-oriented Trade Show Inventory Specialist to join our marketing team. In this role, you will be responsible for the management, control, and distribution of all materials and assets related to Togetherwork’s participation in trade shows and events. You will work closely with the Marketing and Sales teams to maintain accurate inventory, support event preparation, and drive process improvements to optimize the impact of our event presence. The ideal candidate has strong organizational skills, enjoys working behind the scenes to keep operations running smoothly, and is comfortable working in a fast-paced environment.

Responsibilities

1. Maintain accurate records of all trade show materials, including displays, booth components, promotional items, and demonstration products.
2. Conduct regular inventory counts and audits to reconcile discrepancies and ensure data integrity.
3. Monitor inventory levels, assess restocking needs, and coordinate procurement with Marketing, Sales, and vendors.
4. Receive incoming shipments of event materials, verify accuracy against packing slips, and inspect items for damage, initiating claims or corrective actions as needed.
5. Organize, label, and store materials efficiently to ensure ease of access and safe handling.
6. Prepare, pack, and ship trade show assets to event locations; coordinate logistics with shipping providers and venue contacts to meet timelines.
7. Collaborate with internal teams to develop materials lists for each event and communicate inventory status and logistics updates to stakeholders.
8. Support the development and implementation of inventory control processes specific to trade shows and events.
9. Utilize inventory management systems and spreadsheet tools to track assets, generate reports, and maintain accurate documentation.
10. Contribute to the overall cleanliness and organization of storage areas, ensuring a safe and efficient work environment.
11. Identify process improvements and recommend solutions to optimize inventory management and reduce costs.

Requirements

• 2+ years of experience in inventory management, logistics, warehouse operations, or related fields; event-related experience strongly preferred.
• Proficiency with inventory management software and spreadsheet tools such as Microsoft Excel.
• Strong organizational skills with meticulous attention to detail and accuracy.
• Excellent verbal and written communication skills to interact with internal teams, vendors, and shipping partners.
• Ability to lift and move materials weighing up to 100 lbs.
• Self-starter with the ability to work independently, prioritize tasks, and meet deadlines.
• Flexible and adaptable with a proactive approach to problem-solving in a fast-paced environment.
• Bachelor’s degree preferred but not required.

Excited about this role but don’t meet every single requirement?
Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every qualification. At Togetherwork, we are dedicated to building a diverse, inclusive, and authentic workplace—so if you’re excited about this role but your experience doesn’t perfectly align with every qualification, we encourage you to apply anyway. You may be the right candidate for this or other opportunities.

Inclusion and Diversity
Togetherwork is an Equal Employment Opportunity Employer. We are committed to building a team where diverse backgrounds, experiences, and viewpoints are valued. Togetherwork does not make hiring or employment decisions based on race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by applicable laws.

Salary Range Disclosure

The base salary range represents the low and high end of the Togetherwork salary range for this part-time position. Actual compensation will vary and may be above or below the range based on factors including but not limited to location, experience, and performance. The range listed is just one component of Togetherwork’s total compensation package. Other rewards may include discretionary bonuses, long-term incentives, flexible paid vacation/personal time, and more.

Salary Range: US In Office: $21-25 USD per hour

About Togetherwork

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations—including associations, camps, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more. Our mission-critical tools help our customers manage and grow their communities and deepen member engagement. Our team is united in its desire to help clients better serve and empower their communities.

 

 

Job Summary: 

The Tier 3 Senior Support Specialist is a key member of the Operations Team, requiring advanced technical expertise, strong troubleshooting skills, and a deep understanding of the company’s software, systems, and processes. This role plays a vital part in ensuring customer success by managing the most complex support cases and providing high-touch service to enterprise partners.

In addition to owning enterprise support, the Tier 3 Specialist will collaborate closely with cross-functional teams—including Product, Engineering, and other Operations groups—to resolve critical issues that impact customer satisfaction and retention. While enterprise support is the primary responsibility, this individual may also assist with broader partner and applicant support during high-volume periods or time-sensitive deadlines.

As a player-coach, the Tier 3 Senior Support Analyst will actively manage tickets while mentoring and guiding other support team members. Over time, the scope of this role may evolve to align with organizational priorities and better serve the needs of partners and users.

Responsibilities: 

• Provide high-touch, white-glove support to enterprise clients, ensuring timely, accurate, and empathetic responses to complex inquiries and technical issues

• Troubleshoot advanced technical issues, including bug replication, platform behavior analysis, and environment-specific troubleshooting

• Create detailed Jira tickets for bugs, ensuring clear documentation for the Product and Engineering teams

• Collaborate closely with Account Relations and Product teams to ensure enterprise partners' needs are understood, communicated, and prioritized

• Reproduce and troubleshoot reported bugs to assist in root cause identification

• Maintain and regularly update Help Center resources for both partners and applicants

• Analyze support trends to identify recurring issues, suggest improvements, and enhance the user experience

• Create and refine support processes to improve efficiency, ticket resolution times, and user satisfaction

• Monitor support queues to ensure SLA adherence and appropriate prioritization

• Identify opportunities to automate repetitive tasks or enhance self-service resources

• Mentor and help train other technical support team members

Qualifications: 

• 2+ years of experience in a technical support or customer success role, preferably in a SaaS environment, with a focus on serving enterprise customers

• Familiarity with Jira (or similar issue-tracking tools) and ability to write clear, reproducible bug reports

• Experience with Zendesk or other similar support-related ticketing software

• Strong troubleshooting and problem-solving skills with a proactive, resourceful mindset

• Excellent written and verbal communication skills

• Excellent communication and interpersonal skills, with the ability to communicate complex technical concepts to non-technical audiences

• Experience managing a Help Center or user-facing documentation

• Strong understanding of SQL and network operating systems

• Comfortable supporting both enterprise-level partners and individual users with empathy and clarity

 

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $50,000.00 - $55,000.00 USD per year

Job Summary 

A Tier 1 Customer Support Agent is responsible for providing front-line support to customers via phone and email. Their primary focus is to address common customer issues and provide “how-to” support for SaaS product usage questions. They are responsible for resolving product or service problems by clarifying the customer's questions and explaining the best solution to solve a problem while maintaining established Service Level Objectives. The Tier 1 agent is also responsible for identifying product problems and requests that require additional expertise or advanced troubleshooting and escalating those to the Tier 2 team after initial triage and collecting basic information.

A strong performer in this role will demonstrate a high sense of urgency in responding quickly and effectively to customer requests, the ability to promptly identify items that should be escalated, and a continuous desire to learn about Togetherwork and its customers.

Responsibilities 

•  Receive and respond to customer inquiries via phone and email
•  Classify inquiries based on severity and priority
• Investigate and/or resolve inquiries according to knowledge base articles and other reference materials
• Log all incidents and manage ticket tracking system as per departmental standards
• Escalate issues requiring additional expertise, investigation, or troubleshooting to the Tier 2 team
• Accept and retain ownership of request, providing timely updates to customers until a resolution is reached or an escalation is needed 
• Participate in providing support coverage on recognized holidays
• Assist with backup coverage for Tier 2 as needed, handling customer inquiries that are escalated by the Tier 1 support team 

Requirements 

• High School Diploma or equivalent 
• At least 2 years of experience in a SaaS customer support role
• Excellent verbal and written communications skills
• Outstanding interpersonal and customer care skills, capable of managing relationships while resolving technical issues with empathy and professionalism
• Ability to multi-task in a fast paced and constantly evolving environment
• Detail-oriented, with excellent organizational skills and ability to manage multiple issues simultaneously
• Experience with Jira and Zendesk highly preferred

 

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including: 

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability 
• Basic Life
• 401K option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability 
• 10 sick days annually 
• 10 company paid holidays 
• 6 weeks paid parental leave 
• Culture that values work/life balance and celebrates successes

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.  

Salary Range Disclosure 

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork’s total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more. 

Salary Range 

US Remote: $40,000-$45,000

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities. 

In this role, you will be supporting our Municipalities vertical solution: https://www.togetherwork.com/vertical-solutions/municipalities/

 

Job Summary 

We’re looking for a technically curious and ambitious Customer Support Engineer (Tier 2) to join our world-class support team within the Togetherwork Association Vertical Solution. This role is ideal for someone early in their Salesforce career who is eager to deepen their technical expertise, directly engage with customers, and help solve complex product challenges. You’ll work closely with Tier 2/3 teams and Product to triage issues, enhance customer experience, and build your knowledge of our Salesforce-based architecture.

Responsibilities 

• Technical Troubleshooting: Investigate and resolve issues involving declarative automation (Flows, Process Builder), Apex classes, Lightning Components, and custom trigger frameworks.

• Customer Interaction: Serve as a customer-facing technical expert—responding to cases, conducting troubleshooting calls, and ensuring timely resolution.

• Collaboration: Partner with Product and Engineering on escalations, cross-functional collaboration calls, and root cause analysis.

• Knowledge Sharing: Contribute to internal documentation and support articles for recurring issues and best practices.

• Data Handling: Use tools like Data Loader and Workbench for data updates, imports, and debugging.

• Growth Opportunities: Gain exposure to APIs, managed packages, and potential integrations with platforms like Stripe.

Requirements 

• 1–2 years of Salesforce experience in support, development, or admin roles

• 1 year of experience in Tier 2 support role

• Hands-on with declarative tools (Flows, Workflow Rules, Process Builder)

• Working knowledge of Apex, Triggers, and Lightning Components

• Strong analytical skills and attention to detail

• Experience with GitHub/code review, data tools (Workbench, Data Loader)

• Platform Developer I certification (or willing to obtain within 90 days)

• Salesforce Administrator certification

• Strong communication skills and customer-centric mindset

Preferred Skills

• Exposure to API integrations or middleware (REST/SOAP, MuleSoft)

• Familiarity with managed packages and payment platforms (e.g., Stripe)

• Basic knowledge of web technologies (HTML, JavaScript, CSS)

• Experience in a SaaS or membership/event management environment

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $65,000- $70,000 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

This role will be supporting our Associations vertical solution https://www.togetherwork.com/vertical-solutions/associations/

 

 

Job Summary 

We are seeking a Technical Account Manager to manage a portfolio of nonprofit clients, providing expert guidance, high-level technical support, and strategic account management. In this role, you will educate clients on ClearView CRM’s robust feature set, support highly customized environments, and serve as a bridge between clients and internal teams.

You will collaborate on data conversions, customizations, and implementation projects, while ensuring an exceptional client experience throughout. As part of a fully remote team, you will work in a fast-paced environment that requires strong multitasking abilities, deep knowledge of client accounts, and a proactive approach to client satisfaction and retention.

 Responsibilities

• Serve as the primary point of contact for all communications between assigned clients and internal teams
• Provide proactive education, support, and communication to your client portfolio
• Build and maintain strong, trusted relationships with clients to drive product adoption and satisfaction
• Deliver consistent updates on the status of support tickets and professional services projects
• Ensure responsiveness to client needs, promoting retention and long-term success
• Identify opportunities to optimize product use and communicate feedback to internal stakeholders
• Collect and document requirements for new professional services work; coordinate client approval on statements of work
• Assist in testing and validating custom work prior to deployment in production environments
• Maintain accurate and current client contact and account details in internal systems
• Report on client metrics and portfolio trends using internal reporting tools
• Promote awareness of new features, training resources, professional services, and ClearView CRM releases
• Provide Tier 1 and Tier 2 technical support via Zendesk and related platforms
• Ensure all clients are running the latest version of the ClearView CRM platform
• Collaborate with peers to provide seamless coverage across the client portfolio

Requirements 

• Minimum two years of experience in client success, technical support, or account management, preferably in a SaaS or nonprofit technology environment
• Proven analytical and problem-solving skills; ability to resolve Tier 1 and Tier 2 technical issues independently
• Excellent customer service and interpersonal skills
• Strong written, verbal, and presentation communication skills
• High attention to detail and strong documentation practices
• Demonstrated experience managing a portfolio of clients with varying levels of customization and support needs
• Proven problem-solving ability and natural curiosity
• Exceptional time management and organizational skills
• Ability to manage multiple priorities and remain calm under pressure
• Self-motivated with the ability to work both independently and as part of a collaborative team
• Eagerness to learn new tools and systems quickly
• Confidence discussing project scopes and estimates with clients
• Strong initiative and passion for client and company success

Technical Skill

• Proficiency with Office 365 (Teams, Word, Excel, PowerPoint, OneDrive, Stream)
• Experience with Zendesk, Jira Service Desk, or other ticketing platforms
• Familiarity with Jira and Confluence
• Ability to write and understand basic SQL queries

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability.
• Basic Life 
• Flexible paid personal/vacation time built on mutual trust and accountability.
• 10 sick days annually 
• 10 company paid holidays
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $48,000 - $53,000 USD per year 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

This role is supporting our Nonprofit vertical solution: https://www.togetherwork.com/vertical-solutions/nonprofit/

 

Job Summary

The role of the Senior Account Executive involves expanding the customer base through proactive sales strategies, such as outbound calls, video sales meetings, and in-person meetings. This position will specifically target multi-location prospects, large national organizations, and Private Equity-backed businesses. The key responsibilities include proactively identifying and securing new logo accounts.

 Responsibilities 

• Utilize tools such as Google, LinkedIn, Facebook, and trade shows to identify new prospects—targeting multi-location facilities, franchises, large national organizations, and Private Equity-backed roll-ups
• Build a sales pipeline, both individually and in collaboration with the sales and marketing teams
• Manage the full sales cycle with a consultative approach to help customers understand solutions to their business challenges
• Establish, develop, and nurture relationships through outbound calls, video sales meetings, and in-person sales meetings
• Provide professional product (software) demonstrations via Zoom and in-person meetings
• Create and manage RFIs, RFPs, contracts, and proposals
• Develop strategies and tactics to create and engage with prospects that generate and close/win opportunities
• Take ownership and be accountable for daily activities, growing the sales pipeline, and managing the sales process from initial contact through close; utilizing a test, measure, and learn mentality

Requirements

• A proven track record of successfully selling high-tech products and services, preferably software-as-a-service
• Strong presentation skills are required, both in person and via teleconference or videoconference
• Track record of quickly growing and generating sales from large corporate accounts in an emerging market
• Ability to connect with and converse with C-suite executives about business challenges and solutions
• 3–5 years of outbound sales experience required in a B2B sales environment; SaaS experience is a plus
• Successful history of sales in an environment with 6-to-12-month sales cycles and multiple decision-makers/influencers
• Highly motivated, energetic, and enthusiastic with the ability to work independently
• Strong negotiating and influencing skills
• Creative thinking and analytical problem-solving
• Excellent time management skills, with the ability to prioritize and multitask
• Ability to proactively source new customers through a variety of resources (LinkedIn, Google, industry partners, trade shows)

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

 The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork’s total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

 Salary Range

US Remote: $65,000 USD per year plus variable commission, OTE $110,000 

 Who we are

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

This role is supporting our Petcare vertical solution https://www.togetherwork.com/vertical-solutions/pet-care/ .

 

Job Summary 

We are seeking a Revenue Operations Manager - Customer Success to drive operational excellence across our Customer Success organization. This role is ideal for a data-driven thinker with a passion for systems, strategy, and customer experience. You will play a central role in scaling how we deliver value to our customers, working in a fast-paced, high-growth environment.

This is a unique opportunity to:

• Shape the systems and processes that power a growing Customer Success team.

• Drive insights and strategy that influence customer experience and retention.

• Work remotely with a collaborative, mission-driven team.

• Gain exposure to executive leadership and contribute to company-wide initiatives.

Responsibilities 

• Own the design, implementation, and continuous improvement of Customer Success (CS) operations, systems, and reporting.

• Manage and optimize Salesforce for the CS team, ensuring workflows, data integrity, and reporting align with business needs.

• Partner with Customer Success, Sales, and Product teams to streamline the customer lifecycle from onboarding to renewal.

• Evaluate and implement customer success software and tooling (e.g., Gainsight, ChurnZero, Vitaly) to enhance team efficiency and customer engagement.

• Develop and maintain dashboards and analytics to measure team performance, customer health, and retention trends.

• Build scalable processes to support a growing CS team across multiple business units.

• Support forecasting, capacity planning, and segmentation strategies for Customer Success.

• Lead cross-functional initiatives that improve customer experience, retention, and expansion.

Requirements

Must-Have:

• 3+ years of experience in Customer Success Operations, preferably at a SaaS company.

• Strong Salesforce and related tech stack administration and reporting skills; ability to design and manage custom workflows and objects.

• Proven ability to drive process improvements and scale operations in a fast-paced environment.

• Excellent project management and communication skills.

• Strong analytical mindset, with the ability to work with data to identify insights and drive decisions.

Nice-to-Have:

• Experience with customer success platforms such as Planhat, ChurnZero, or Vitaly.

• Background working in private equity-backed or multi-product SaaS environments.

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $100,000.00 to $120,000.00 USD per year

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

 

 

 

 

Job Summary: 

We’re hiring a Product Marketing Manager to help drive awareness, adoption, and affinity for our platform. This role is the vital link between product and customer—translating technical capabilities into meaningful, benefit-driven stories that resonate. You’ll ensure our users feel understood, our messaging is sharp, and our market presence stays two steps ahead.

As our first dedicated product marketer, you’ll build and lead go-to-market strategies for feature launches, deepen our customer segmentation efforts, and shape messaging that’s clear, confident, and customer-centered.

Responsibilities: 

Product Positioning & Messaging

• Craft messaging that reflects real customer needs and clearly differentiates our product in the market.

• Ensure consistency across our website, in-app experiences, campaigns, and enablement materials.

Go-To-Market Leadership

• Build and own GTM strategies for new product features and updates.

• Collaborate with Product, Sales, and Customer Success to align messaging and execution across teams.

Customer & Market Insights

• Develop meaningful customer segmentation with Product—identifying what matters most to our core users, from solo operators to multi-location businesses.

• Lead marketing’s voice-of-customer and competitive insight efforts to inform roadmap and positioning.

Enablement & Content

• Create tools that empower our teams: battlecards, pitch decks, one-pagers, FAQs, and more.

• Partner with Marketing Managers to deliver compelling product campaigns, webinars, blogs, and educational content.

• Support product adoption through in-app messaging, resources, and videos in collaboration with Product.

Requirements: 

• 3–6 years of B2B SaaS product marketing experience, ideally in SMB or vertical SaaS environments

• A strong communicator who excels at simplifying complex ideas into clear, engaging messaging

• Proven GTM leader, with end-to-end experience launching products or features

• Comfortable navigating cross-functional collaboration with Product, Sales, and Customer teams

• Skilled at creating sales collateral and product marketing assets

• Analytical thinker who leverages data to inform decisions—even when it’s imperfect

• Deeply customer-centric, with a drive to create meaningful impact through great software

Nice To Have: 

• Experience marketing to small business owners or service-based businesses

• Familiarity with tools like HubSpot, Salesforce, Chameleon, Pendo, or Canny

• A passion for animals or a background in the pet-care industry is always a plus!

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability.
• Basic Life 
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability.
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote:  $110,000- 125,000.00 USD per year 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

This role is supporting our Petcare Vertical Solution: https://www.togetherwork.com/vertical-solutions/pet-care/

CCPA Disclosure Notice Here.