Onboarding Consultant (SMB)

Location: Hybrid - Columbus, GA or Atlanta, GA

We are looking for an Onboarding Consultant to serve as a key customer-facing delivery function within our Professional Services & Onboarding organization. This role is responsible for leading the successful onboarding, configuration, and activation of Togetherwork SaaS solutions for new SMB customers. The Onboarding Consultant partners closely with Project Managers, Solution Consultants, Customer Success, and delivery leadership to ensure customers achieve a smooth transition from sales to active product usage—delivering structured onboarding engagements that drive adoption, early value realization, and long-term success.

What you’ll do:

Customer Onboarding & Implementation

• Lead customer onboarding engagements in alignment with defined delivery frameworks, timelines, and scope
• Configure SaaS applications based on documented customer requirements and established best practices
• Guide customers through setup, validation, and go-live readiness activities
• Identify onboarding risks, dependencies, and issues; escalate appropriately to maintain delivery momentum

Training & Enablement

• Deliver end-user and administrator training to support successful product adoption
• Provide onboarding guidance, best practices, and product usage recommendations tailored to SMB customer needs
• Ensure customers are prepared for a successful transition to Customer Success or Support teams

Delivery Execution & Documentation

• Maintain accurate onboarding documentation, configuration records, and customer-facing artifacts throughout the project lifecycle
• Track and report progress against milestones, timelines, and success criteria
• Collaborate with Project or Engagement Managers to support planning, coordination, and status reporting
• Operate within PMO governance frameworks, delivery standards, and Performance Insights reporting models

AI-Enabled & Data-Driven Ways of Working

• Leverage approved AI tools and automation to improve onboarding efficiency, quality, and consistency
• Use data, dashboards, and AI-supported insights to monitor onboarding health and identify risks early
• Continuously build AI literacy and apply AI-enabled practices as part of day-to-day delivery
• Contribute to a culture of continuous improvement by identifying opportunities to streamline and enhance onboarding workflows

 

What you’ll bring:

• Experience delivering SaaS onboarding or implementation engagements
• Strong customer-facing communication, facilitation, and training skills
• Technical aptitude for system configuration and solution setup
• Ability to manage multiple onboarding engagements with accountability and attention to detail
• Comfort working within structured delivery frameworks and onboarding plans
• Ability to document requirements, configurations, and processes clearly and accurately
• Organized, proactive, and execution-focused with strong follow-through
• Collaborative team player aligned to shared outcomes and delivery standards
• Analytical and problem-solving skills
• Proficient with Windows, Microsoft Office, and Adobe Acrobat applications
• Excellent written and oral communication skills

 

Why This Role:

• Lead meaningful customer relationships as the primary delivery contact during a critical phase of the customer journey
• Work at the intersection of technology, operations, and customer experience in a fast-paced SMB environment
• Operate in an AI-forward environment with access to modern tools that amplify your efficiency and impact
• Contribute directly to measurable outcomes—customer satisfaction, onboarding timeliness, and adoption—that matter to the business

 

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Non-Exempt employees have a generous accrual policy
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

 

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.

 

 

Onboarding Team Lead

Location: Austin, TX – Hybrid 2 to 3 days per week

We are looking for an Onboarding Team Lead to serve as a key delivery leader within our Professional Services & Onboarding organization. This is a player–coach role responsible for overseeing successful customer onboarding engagements, ensuring timely milestone completion, high-quality delivery, and strong early customer outcomes. The Onboarding Team Lead provides day-to-day leadership and guidance to a team of Onboarding Consultants while remaining hands-on with complex or high-risk engagements. This is the first Onboarding Team Lead role for the Gingr segment—an exciting opportunity to set the standard and make a lasting impact.

What You’ll Do

Onboarding Delivery & Customer Outcomes

• Oversee onboarding engagements across assigned customers or segments, ensuring milestones are delivered on time and in alignment with defined success criteria.
• Act as the primary escalation point for onboarding risks, blockers, or customer concerns.
• Provide hands-on support for complex, high-touch, or enterprise onboarding engagements.
• Ensure consistent application of onboarding frameworks, templates, and best practices.
• Support smooth handoff from Sales and into Customer Success or Managed Services.

Team Leadership & Enablement

• Lead, coach, and support a growing team of Onboarding Consultants—including multiple direct reports as the team scales.
• Provide real-time guidance on customer engagement, delivery approach, and prioritization.
• Support onboarding, training, and readiness of new and existing consultants.
• Reinforce adoption of standard onboarding methodologies and AI-assisted delivery tools.
• Partner with managers on performance feedback, growth plans, and promotion readiness.

Process, PMO & Operational Discipline

• Ensure onboarding milestones, timelines, and dependencies are tracked accurately in PSA or work management tools.
• Partner with PMO to reinforce delivery governance, status reporting, and risk management.
• Identify and implement process improvements to improve onboarding cycle time, throughput, and predictability.
• Leverage AI-enabled insights to identify onboarding risks, delays, or capacity constraints.

Cross-Functional Collaboration

• Partner with Sales, Solution Consulting, and Configuration teams to ensure clean handoffs and clear scope.
• Collaborate with Customer Success to align onboarding outcomes to long-term customer goals and adoption plans.
• Work closely with Product and Support teams to address onboarding-related issues and feedback.
• Coordinate with Performance Insights to support KPI tracking and analysis.

What You’ll Bring

• Strong experience delivering customer onboarding or implementation engagements in a SaaS environment—understanding onboarding as an end-to-end process is essential.
• Demonstrated leadership capability in a player–coach or team lead role; management experience in a support or ticketed environment alone is not sufficient for this position.
• Ability to manage multiple customer engagements and competing priorities simultaneously.
• Excellent external-facing communication and customer facilitation skills—this role requires direct customer interaction, particularly at the escalation level.
• Strong judgment in risk identification, escalation, and resolution.
• Continuous improvement mindset with comfort adopting AI-enabled delivery tools and data-driven ways of working.
• Proficient with Windows, Microsoft Office, and work management/PSA tools.
• Analytical and problem-solving skills with a high degree of attention to detail.
• A self-starter who thrives both independently and in a collaborative team environment.

Why This Role

• Be the first Onboarding Team Lead for the Gingr segment—a defining opportunity to shape how onboarding is done.
• Lead and grow a team that directly drives customer success and early product adoption.
• Operate in an AI-forward environment with access to modern tools that amplify your efficiency and impact.
• Sit at the intersection of leadership, delivery excellence, and customer outcomes.
• Clear career path toward Onboarding Manager, Delivery Manager, or Professional Services Leadership.

Benefits

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life insurance
• 401(k) option with 100% company match up to 4%
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews. To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted.

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind.

Customer Support Representative

Location: Remote

Hours: M-F 9 AM – 5 PM PST during training, 11 AM – 7 PM PST once training completed. Must be able to serve on an occasional weekend rotation as needed. 

As a Customer Support Specialist, you’ll be the first point of contact for our customers, providing friendly and efficient support via email, phone, and virtual sessions. This role is perfect for someone who is tech-savvy, enjoys problem-solving, and thrives in a customer-focused environment. You'll use your knowledge of our software to help climbing facility owners, managers, and staff navigate the system, configure setups, and troubleshoot issues. 

Beyond troubleshooting, you’ll also play an instructional role—guiding customers through best practices, simplifying technical processes, and ensuring they get the most value from the software. If you love learning, enjoy helping others succeed, and can translate complex concepts into clear guidance, this role is for you! 

This is a great opportunity for someone who enjoys problem-solving, working with customers, and diving deep into software. You'll be part of a team that helps gyms and climbing facilities run smoothly by providing expert guidance and troubleshooting. If you're detail-oriented, enjoy learning, and take pride in helping others succeed, we'd love to hear from you! 

What You'll Do: 

• Provide technical support to customers via email, phone, and virtual sessions. 
• Troubleshoot software-related issues, guiding customers through solutions in a clear and patient manner. 
• Help customers navigate and configure RGP, including setting up new calendar offerings, membership structures, and other system configurations. 
• Deliver training and guidance to customers through phone calls, written instructions, and virtual training sessions. 
• Translate technical concepts into easy-to-understand explanations for non-technical users. 
• Document customer interactions and contribute to internal knowledge bases. 
• De-escalate customer frustrations and provide a solutions-oriented, customer-first experience. 
• Collaborate with other support team members to improve processes and customer experience. 

What You'll Bring:

• Deep Knowledge of Rock Gym Pro (REQUIRED) 
• Extensive hands-on experience with Rock Gym Pro. 
• Ability to configure and create new setups from scratch, such as setting up online calendar offerings, membership billing structures, and system settings. 
• Strong troubleshooting ability to identify and resolve software issues efficiently. 
• Training and Instructional Experience 
• Comfortable providing one-on-one and group training via phone, email, and virtual sessions. 
• Ability to simplify complex technical concepts and explain them in a way that non-technical users can easily understand. 
• Strong Communication Skills with a Customer-Centric Approach 
• Excellent verbal and written communication skills. 
• Ability to de-escalate conversations and handle frustrated customers with professionalism and empathy. 
• Clear and concise in both technical explanations and customer-facing responses. 
• A Learner at Heart 
• Open-minded and excited to learn new processes and technologies. 
• Curious and proactive in seeking solutions and improving workflows. 
• Thrives in an environment that requires continuous learning and adaptability. 

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $50,000 USD per year 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

Interview Process & Expectations
Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

 

Enterprise Application Architect

Location: Austin, TX (hybrid)

Schedule: Full-time | Hybrid (2–3 days in office)

Work Authorization Notice:

At this time, we are unable to provide immigration sponsorship for this position. Candidates must have current, unrestricted authorization to work in the country where the role is based.

About Us

Togetherwork is a $250M recurring revenue SaaS business with more than 33 software applications serving over 12 vertical markets. We help communities, organizations, and businesses thrive by delivering purpose-built software that supports their missions and operations.

Headquartered on South Congress in Austin, TX, Togetherwork is scaling rapidly. We are customer-focused, execution-driven, and committed to operational excellence. Our teams value accountability, collaboration, and continuous improvement.

About the Role

Togetherwork is seeking an experienced Enterprise Application Architect to define and drive the architectural vision across our product ecosystem. This role is responsible for designing scalable, secure, and future-ready application frameworks that enable business growth, innovation, and operational excellence.

The architect will lead the evolution of modern, API-first, and cloud-native systems while remaining technology agnostic. A key focus of this role is to embed AI/ML and Generative AI capabilities into core product experiences, development lifecycles, and intelligent automation, enabling data-driven insights and next-generation user interactions.

This individual will play a critical role in modernizing legacy systems, integrating AI-powered services, and establishing scalable patterns for AI adoption across the organization. Success in this role requires a balance of deep technical expertise, strategic thinking, and the ability to influence cross-functional stakeholders to deliver resilient, high-performing, and intelligent systems at scale.

What You’ll Do

Application Architecture & System Design

• Drive platform-oriented architecture to enable reuse across products (shared services, common APIs, design systems).
• Identify opportunities to standardize capabilities across the portfolio (identity, billing, integrations, AI services).
• Lead high-level and low-level design (HLD/LLD) for new systems and major enhancements.
• Develop reference architectures for frontend, backend, API, and database layers.
• Ensure systems are extensible, maintainable, and cloud-ready.

 

API & Backend Architecture

• Architect RESTful and/or GraphQL APIs with scalability and security in mind.
• Design service-oriented or microservices-based architectures where appropriate.
• Establish best practices for backend development (PHP or other modern backend technologies).
• Define and enforce standards for performance, resilience, and observability across distributed systems.

 

Frontend Architecture

• Define scalable frontend architecture patterns for React-based applications.
• Guide state management, component design, and frontend performance optimization.
• Establish standards for UI modularity, reusability, and maintainability.
• Ensure seamless integration between frontend and backend services.

 

AI/ML Integration & Modernization

• Design application architectures that support AI/ML integration (e.g., recommendation systems, predictive analytics, automation).
• Integrate AI/ML services via APIs or embedded models.
• Collaborate with data teams to operationalize ML models into production applications.
• Evaluate opportunities to embed GenAI, LLM-based features, or intelligent automation into products.
• Ensure cost-effective and scalable inference architecture and monitoring of AI-driven features.
• Define patterns for LLMOps including model lifecycle, versioning, monitoring, and governance.
• Optimize cost, latency, and scalability of AI/GenAI solutions (e.g., prompt design, caching, model selection).

 

Technology Agnostic Leadership

• Evaluate and recommend technologies based on business needs, not personal preference.
• Provide architectural guidance across different stacks within the TW portfolio.
• Define migration strategies from legacy architectures to modern solutions.
• Support M&A integration efforts by rationalizing diverse application stacks.

 

Governance, Security & Quality

• Ensure responsible AI practices, including data privacy, bias mitigation, and compliance.
• Define guardrails for secure and compliant use of GenAI and third-party AI services.
• Establish secure coding and architecture standards.
• Design authentication and authorization mechanisms (OAuth2, JWT, SSO, etc.).
• Ensure compliance with data privacy and security requirements.
• Guide DevOps and CI/CD best practices.

 

Collaboration & Mentorship

• Partner with engineering leaders and product teams to align architecture with business strategy.
• Review code and design documents to ensure adherence to standards.
• Mentor senior engineers and development teams.
• Communicate architecture decisions and trade-offs to executive stakeholders.

 

What You’ll Bring

• 10+ years of software engineering experience, with 5+ years in architecture roles.
• Strong expertise in API-first and service-oriented architectures.
• Strong expertise in backend systems (PHP and PHP frameworks preferred; exposure to additional languages is a plus).
• Strong expertise in React-based frontend architectures.
• Strong expertise in relational database design (MySQL preferred).
• Proven experience designing scalable, high-availability web applications.
• Experience with cloud-native architectures (AWS).
• Solid understanding of DevOps, CI/CD, containerization, and deployment strategies.
• Experience integrating AI/ML capabilities into production systems.
• Strong system design and performance optimization skills.
• Excellent communication and stakeholder management skills.

Preferred Qualifications

• Experience in multi-product SaaS environments.
• Exposure to microservices, event-driven architecture, and message queues.
• Experience with container orchestration (ECS, Kubernetes).
• Familiarity with modern frontend ecosystems and component libraries.
• Experience implementing GenAI/LLM-driven features.
• Architecture certifications (TOGAF, AWS Solutions Architect, etc.) are a plus.

 

Who You Are

• Strategic thinker with strong execution mindset.
• Technology agnostic and adaptable.
• Strong problem-solving and design skills.
• Ability to balance innovation with maintainability.
• Strong collaboration and leadership abilities.

 

Why You’ll Love Working Here

At Togetherwork, we help community-driven organizations grow and thrive — creating better experiences for the people they serve.

We are guided by values that shape how we work every day:

• Obsess over our customers
• Own it. Together.
• Move fast with purpose

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences, and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

CCPA Disclosure Notice: Click Here

Product Owner

Department: Product
Reports To: Senior Director, Product & Strategy
Location: Austin, TX
Schedule: Full-time | Hybrid (2–3 days in office)

Work Authorization Notice: At this time, we are unable to provide immigration sponsorship for this position. Candidates must have current, unrestricted authorization to work in the country where the role is based.

Accounting Domain Requirement: This role requires a background in accounting — either a degree in accounting or direct experience delivering accounting software. You will serve as the subject matter go-to for accounting functions as we build out core capabilities within OmegaFi. Candidates do not need to be accounting experts, but must be comfortable translating accounting concepts into well-defined product requirements.

About Us

At Togetherwork, we set a high bar for clarity, collaboration, and execution. While our Product & Strategy leaders own portfolio outcomes, our individual contributors play a critical role in translating strategy into high-quality, customer-centered execution. We work in close partnership with Engineering, Design, Delivery, CX, Support, Revenue, and Operations to build stable, modern products that help our customers succeed.

Product Owners at Togetherwork are hands-on practitioners who bring strong analytical thinking, operational discipline, and a willingness to engage deeply in sprint-level execution. We embrace innovation, including responsible use of AI, to improve insight, speed, and delivery quality. This role reflects those expectations: collaborative, detail-oriented, and focused on delivering meaningful outcomes.

What You’ll Do

• Translate product strategy and roadmap priorities into clear, actionable backlog items
• Own, prioritize, and maintain a well-groomed product backlog across two Scrum teams
• Write detailed user stories and acceptance criteria that enable predictable delivery
• Participate fully in Scrum ceremonies, including planning, grooming, standups, reviews, and retrospectives
• Support onshore, offshore, or blended engineering teams by ensuring work is well-defined and unblocked
• Create mockups, workflows, and prototypes in Figma to communicate feature intent
• Collaborate closely with Designers to refine UX flows and ensure customer needs are met
• Partner with Product Managers to ensure sprint execution aligns with roadmap goals
• Coordinate with Delivery Managers to keep releases on track and risks visible
• Support go-to-market efforts by clarifying feature functionality and customer value
• Incorporate customer insights from CX, Support, and analytics into backlog decisions
• Monitor product health, adoption, and feedback to inform continuous improvement
• Use AI tools to accelerate story writing, analysis, and workflow efficiency

What You’ll Bring

• 2–4+ years of experience as a Product Owner or in a similar Agile delivery role
• Strong experience writing user stories, acceptance criteria, and managing product backlogs
• Hands-on experience creating mockups and prototypes using Figma
• Experience supporting two or more Scrum teams simultaneously
• Ability to work effectively with both onshore and offshore develoment teams
• Strong communication and facilitation skills across technical and non-technical audiences
• Solid understanding of Agile delivery, UX principles, and technical constraints
• Ability to translate customer and business needs into clear implementation requirements
• Accounting background required — either a degree in accounting or hands-on experience delivering accounting software; will serve as the subject matter lead for accounting functionality within OmegaFi

Bonus Points

• Experience supporting multiple product areas or complex portfolios
• Background working in SaaS or platform-based software environments
• Experience using AI tools to improve backlog quality, discovery, or delivery workflows
• Comfort operating in fast-paced, evolving product organizations

Why You’ll Love Working Here

• High-impact role translating strategy into real customer value
• Strong cross-functional partnerships with Product, Engineering, Design, and Delivery
• Culture of ownership, clarity, and continuous improvement
• Opportunity to grow your product craft while supporting meaningful customer outcomes
• Hybrid work model that balances collaboration and flexibility

Mindset 

• Curious, growth-oriented, and passionate about building great software. 
• Thrives in fast-paced, collaborative environments. 
• Comfortable challenging assumptions, taking smart risks, and iterating quickly. 
• Energized by in-person collaboration in our Austin HQ 2–3 days per week. 

 

Why This Role Matters

Impact: Help shape the future of a $250M SaaS portfolio spanning 33 products and 12+ vertical markets. 

Innovation: Build with cutting-edge AI tools and modern product development practices. 

Growth: Develop your career in an environment that values creativity, experimentation, and bold thinking. 

Collaboration: Work alongside passionate colleagues across engineering, design, product, and GTM. 

Culture: Join a company that works hard, plays hard, and is fiercely committed to customer success. 

Compensation

• Base Salary: Competitive 

• Bonus: Performance-based 

Benefits: 

• Medical, dental, and vision insurance 

• 100% employer-paid short/long-term disability 

• Basic life insurance 

• 401(k) with 100% company match up to 4% 

• Flexible PTO built on trust and accountability 

• 10 sick days annually 

• 10 company-paid holidays 

• 6 weeks paid parental leave 

Inclusion and Diversity 

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law. 

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

 

 

Account Manager

We are looking for an Account Manager to serve as the primary strategic partner for assigned clients within our customer-facing organization. This role is responsible for owning client relationships, driving satisfaction and retention, and identifying growth opportunities across assigned accounts. The Account Manager partners closely with Sales, Customer Success, and Operations teams to ensure clients achieve their goals—delivering consistent value that supports long-term success and revenue growth.

What you’ll do:

Client Relationship Management

• Manage client relationships and serve as the primary strategic partner for assigned accounts
• Understand client goals and ensure delivery of services aligned to their objectives
• Resolve client issues with urgency and professionalism
• Build trust through consistency and transparency in all client interactions
• Prepare and present business reviews to executive-level audiences

Revenue Growth & Retention

• Identify upsell and cross-sell opportunities within assigned accounts
• Own the end-to-end renewal process
• Analyze account health metrics to identify trends and improvement areas

Account Strategy & Cross-Functional Collaboration

• Contribute to strategic account planning with cross-functional teams
• Partner with Product, Support, and/or Service teams to advocate for client needs
• Work closely with Sales, Customer Success, and Operations to deliver aligned outcomes

Account Operations & Documentation

• Maintain accurate records of client interactions and account activity
• Use CRM tools to manage and track account status, pipeline, and activity

AI-Enabled & Data-Driven Ways of Working

• Leverage approved AI tools and automation to improve account management efficiency and consistency
• Use data, dashboards, and AI-supported insights to monitor account health and identify risks early
• Continuously build AI literacy and apply AI-enabled practices as part of day-to-day work
• Contribute to a culture of continuous improvement by identifying opportunities to streamline workflows

What you’ll bring:

• Strong client relationship management skills
• Ability to identify growth opportunities within assigned accounts
• Excellent communication and problem-solving abilities
• Experience using CRM tools to manage accounts
• Collaborative and proactive approach with strong follow-through
• Takes ownership and follows through without being asked
• Builds trust through consistency and transparency
• Comfortable managing multiple priorities in a fast-paced environment
• Thrives in a collaborative, team-oriented culture
• Comfortable with camera-on meetings and executive-level communication
• Organized, analytical, and execution-focused with attention to detail
• Proficient with Windows, Microsoft Office, and CRM applications
• Excellent written and oral communication skills

Why This Role:

• Own meaningful client relationships as the primary strategic point of contact for assigned accounts
• Work at the intersection of client success, revenue growth, and product value in a fast-paced environment
• Operate in an AI-forward environment with access to modern tools that amplify your efficiency and impact
• Contribute directly to measurable outcomes—client satisfaction, retention rates, and account growth—that matter to the business

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Non-Exempt employees have a generous accrual policy
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.

Senior Project Manager Location: Austin, TX (Hybrid)

We are looking for a Senior Project Manager to serve as a senior delivery leader within our Professional Services organization. This role is accountable for the end-to-end delivery of large-scale, complex customer implementations for Togetherwork's Associations business unit, with a focus on our Fonteva product (Salesforce-based AMS). The Senior Project Manager owns delivery outcomes across the full project lifecycle—driving scope control, financial discipline, risk management, and stakeholder alignment to ensure customers achieve successful implementations on time and within budget.

What you'll do:

• Lead end-to-end delivery of large, complex, and high-risk customer implementations, including multi-workstream programs with budgets and timelines of significant scale
• Develop and manage detailed project plans, budgets, schedules, and resourcing models across cross-functional teams including consulting, technical, data, and product functions
• Drive scope control, change management, and financial discipline throughout the project lifecycle
• Serve as the primary point of accountability for senior customer stakeholders, providing clear, executive-ready status reporting and building trusted advisor relationships
• Proactively identify, assess, and mitigate delivery, resourcing, and customer risks before they escalate
• Lead structured recovery planning for at-risk projects with clear diagnosis, action plans, and measurable outcomes
• Escalate appropriately with recommendations and options — not just problems
• Own the senior stakeholder relationship throughout the engagement — not just status reporting, but consultative guidance and proactive communication
• Manage competing priorities across customer and internal stakeholders with confidence and executive presence
• Represent delivery interests with clarity and accountability, including in difficult conversations
• Ensure delivery aligns with PMO standards, methodologies, and governance frameworks
• Contribute feedback, templates, and reusable delivery assets that improve consistency and outcomes across the team
• Mentor Project Managers on delivery discipline, risk handling, and stakeholder management
• Leverage approved AI tools and automation to improve delivery efficiency, project health monitoring, and reporting
• Use data, dashboards, and AI-supported insights to identify risks early and drive proactive decision-making
• Contribute to a culture of continuous improvement by identifying opportunities to streamline delivery workflows

What you'll bring:

• Demonstrated experience delivering large-scale SaaS, ERP, or CRM implementations in a client-facing Professional Services environment
• Background in Agile and Scrum delivery methodologies; experience running client-facing implementations, not internal IT or DevOps engagements
• Hands-on ownership of project budgets, scope, and timelines — with a track record of driving outcomes, not just managing tasks
• Experience managing a small number of high-complexity, high-hour engagements simultaneously (not high-volume, low-complexity portfolios)
• Executive presence and confidence: ability to hold ground with senior stakeholders, deliver difficult messages, and maintain trust under pressure
• Strong financial acumen with attention to margin protection and delivery economics
• Salesforce or AMS platform familiarity preferred; association management software experience a plus
• Collaborative, accountable, and outcomes-oriented — someone who gets the project to the finish line when push comes to shove
• Excellent written and oral communication skills; proficient with Microsoft Office and project management tooling

Why This Role:

• Own some of the most complex, high-impact customer engagements in the Associations business — not ticket work, but transformational implementations
• Work at the intersection of technology, operations, and customer strategy in a fast-paced, growing SaaS environment
• Operate in an AI-forward organization with access to modern tools that amplify delivery quality and efficiency
• Contribute directly to outcomes that matter — customer satisfaction, margin performance, and expansion readiness — and be recognized for it

Benefits:

• The Company offers a comprehensive employee benefits program, including:
• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more. Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual's judgment, problem-solving approach, and communication.

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.

Frontend Engineer Location: Austin, TX (hybrid)

Schedule: Full-time | Hybrid (2–3 days in office)

Work Authorization Notice: At this time, we are unable to provide immigration sponsorship for this position. Candidates must have current, unrestricted authorization to work in the country where the role is based.

About Us Togetherwork is a $250M recurring revenue SaaS business with more than 33 software applications serving over 12 vertical markets. We help communities, organizations, and businesses thrive by delivering purpose-built software that supports their missions and operations.

Headquartered on South Congress in Austin, TX, Togetherwork is scaling rapidly. We are customer-focused, execution-driven, and committed to operational excellence. Our teams value accountability, collaboration, and continuous improvement.

About the Role Togetherwork is seeking a Frontend Engineer to incrementally modernize the user interfaces of 20+ SaaS products across a polyglot stack while keeping everything running for customers. Not prototyping — replacing live, production legacy UIs.

You will work from Figma designs, leverage AI coding tools to accelerate implementation, and own the full journey from design handoff to backend integration. You are expected to use AI tools as a core part of your daily workflow.

What You'll Do

Legacy UI Modernization Incrementally replace server-rendered UIs with modern React components without breaking what is currently running. You understand the strangler pattern, know when to wrap versus replace, and scope modernization work into small shippable increments that are safe to deploy.

• Figma to Production Take Figma designs from handoff to production-ready React components using AI tools to accelerate code generation, then apply the judgment to validate, refine, and ship. You know the difference between AI output that is ready to ship and output that needs to be reworked.
• Backend Integration Identify when a legacy server-rendered product needs API decoupling before the frontend can be modernized, and work with backend engineers to solve that problem.
• AI-Augmented Development Use AI models as active tools in your daily workflow, accelerating Figma-to-code implementation. You evaluate AI output critically and know when to accept, refine, or rewrite.
• Quality and Stability Implement feature flags for UI changes so rollback is always possible. Write unit and visual regression tests to catch when modernized components affect surrounding legacy UI. Own performance benchmarking before and after modernization to demonstrate measurable improvement.
• Cross-Functional Collaboration Work directly with designers on Figma handoff, product managers on scope and priority, and backend engineers on API contracts. Communicate modernization trade-offs clearly.

What You'll Bring:

• 5+ years of experience as a frontend engineer
• Strong proficiency in React, TypeScript, JavaScript, and CSS.
• Hands-on experience modernizing at least one server-rendered legacy stack: PHP, Ruby on Rails, or .NET.
• Experience with incremental modernization patterns.
• Demonstrated use of AI coding tools to ship production frontend code.
• Figma handoff experience.
• Backend integration experience with understanding of API decoupling requirements.
• Proven frontend testing proficiency.
• Experience with feature flagging for safe incremental UI rollout.

Preferred Qualifications:

• Experience across multiple products or a platform engineering team simultaneously.
• Accessibility awareness (WCAG compliance) especially when modernizing legacy UI.
• Component library experience.

Why You'll Love Working Here At Togetherwork, we help community-driven organizations grow and thrive — creating better experiences for the people they serve.

We are guided by values that shape how we work every day:

Obsess over our customers Own it. Together. Move fast with purpose

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences, and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Interview Process & Expectations Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual's judgment, problem-solving approach, and communication.

 

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.  

 

Director, Marketing Operations

Location: Austin, TX (Hybrid)
Compensation: Competitive base + bonus + benefits

About Us Togetherwork is a rapidly growing, $200M+ vertical SaaS company providing solutions across 12 specialized markets. Our mission is to empower communities, organizations, and businesses to thrive through user-centric software that helps them operate and grow. With over 700 employees and a new innovation center in Austin, we are entering an exciting phase of expansion. Backed by experienced executive leadership, we are focused on delivering innovative solutions and exceptional experiences for our 70,000+ customers.

About This Role Togetherwork is seeking a Director of Marketing Operations. This leader will be a critical driver in optimizing our marketing efficiency and performance — responsible for owning our marketing technology stack, streamlining processes, and providing data-driven insights to marketing and sales teams. You will play a hands-on role in improving the scalability, automation, and integration of our systems to transform the marketing function into a performance engine.

What You'll Do

• Tech Stack Ownership: Oversee the selection, implementation, integration, and management of key MarTech tools, including HubSpot and Salesforce CRM, ensuring optimal performance.
• Data & Insights: Build and manage executive-level dashboards to provide insights for strategic direction and budget optimization. Create reports to measure campaign effectiveness, ROAS, lifecycle tracking, and pipeline contribution.
• Automation & Efficiency: Leverage AI and process optimization to automate critical functions like lead enrichment and lead scoring.
• Cross-Functional Alignment: Collaborate closely with Sales Operations and Revenue teams to ensure seamless data integrity and system integration between marketing and sales.
• Future Proofing: Evaluate and recommend new technologies and add-on applications to evolve our marketing automation initiatives and improve campaign performance.

What You'll Bring

• 10+ years of proven experience in Marketing Operations, Revenue Operations, or a related role, ideally within a B2B or SaaS technology company
• Expert knowledge of CRM (e.g., Salesforce) and significant experience implementing, managing, and reporting on campaign performance with an enterprise-level Marketing Automation platform (e.g., HubSpot, Marketo)
• Strong analytical mindset with demonstrated ability to interpret data, derive actionable insights, and use reporting tools such as Google Analytics, Tableau, or other BI tools
• Excellent leadership and project management skills with a strong understanding of sales/marketing funnels and executive-level communication skills to translate metrics into strategic performance insights
• Bachelor's degree in Marketing, Business, or a related field

Why This Role

• Impact: Drive measurable marketing performance across a diverse and expanding SaaS portfolio
• Visibility: Serve as a key operational leader with direct influence on pipeline and revenue outcomes
• Ownership: Lead end-to-end MarTech strategy and data infrastructure with meaningful autonomy
• Innovation: Work in a fast-growing environment that embraces AI and modern marketing technologies

Compensation & Benefits Base Salary: Competitive | Bonus: Performance-based

Benefits:

• Medical, dental, and vision insurance
• 401(k) with company match
• Flexible PTO policy
• Paid holidays
• Parental leave
• Short- and long-term disability coverage
• Life insurance

Inclusion and Diversity Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law.

Interview Process & Expectations Our interviews are interactive and conversational, focused on understanding your experience, thinking, and communication style. To ensure fairness and consistency, the use of real-time AI tools or external assistance during interviews is not permitted.

Principal Architect, AI & Developer Productivity 

Location: Austin, TX (hybrid)

Schedule: Full-time | Hybrid (2–3 days in office)

 

Work Authorization Notice:

At this time, we are unable to provide immigration sponsorship for this position. Candidates must have current, and future, unrestricted authorization to work in the country where the role is based.

Role Overview 

Togetherwork is seeking a Principal Architect, AI & Developer Productivity to own how AI accelerates the software development lifecycle across the portfolio. This is a hands on leadership role for someone who has shipped AI augmented engineering tooling at scale and can prove measurable improvements in developer throughput, software quality, and cycle time. 

You will define and operationalize the AI assisted development stack across the organization: IDE assistants, code review automation, test generation, security scanning, documentation, and release automation. You will set the standards, build the platform, and drive adoption across product teams. You will measure outcomes against DORA metrics and retire tools that do not produce returns, regardless of how fashionable they are. 

This is not a research, thought leadership, or governance only role. We are looking for someone who has actually deployed AI tooling into production engineering organizations and can show the metrics that prove it worked. 

Key Responsibilities 

1. AI Augmented SDLC Strategy and Platform 

• Define and operationalize the AI assisted engineering platform across the portfolio, covering IDE assistants, agentic coding tools (Claude code, cursor, etc), code review automation, test generation, security scanning, documentation, and release automation. 

• Architect a model and vendor agnostic abstraction layer so the organization is not locked into a single tool, model, or provider as the landscape evolves monthly. 

• Establish reference architectures and golden paths for AI augmented workflows that teams can adopt without forcing a single stack across all products. 

2. Standards, Guardrails, and Governance 

• Establish acceptable use, IP protection, intellectual property leakage prevention, secret scanning, and data exfiltration controls for AI in the SDLC. 

• Implement open source license scanning to prevent contamination from AI generated code that reproduces GPL, AGPL, or other restrictive license material. 

• Define audit trail and traceability standards: which AI tool wrote what code, what tests were generated, what was reviewed, what was approved. 

• Partner with Security, Legal, Compliance, and Risk to embed SOC 2, PCI, PII, SOX, data residency, and other regulatory requirements into the platform design. 

• Support audit and risk assessment readiness by ensuring platform documentation, logs, and controls meet enterprise and regulatory expectations. 

3. CI/CD and Pipeline Modernization 

• Embed AI driven capabilities into CI/CD: automated pull request review, test synthesis, flaky test triage, vulnerability remediation, intelligent rollout, and incident analysis. 

• Establish quality gates for AI generated code including coverage, mutation testing, security scanning, and license compliance before merge. 

4. Developer Experience and Adoption 

• Lead enablement across product teams: onboarding paths, paved roads, internal developer portal capabilities, and training for AI assisted workflows. 

• Treat developer experience as a product with clear roadmaps, success metrics, user research, and feedback loops. 

5. Measurement and ROI 

• Distinguish real productivity from the illusion of productivity. AI tools inflate volume metrics without necessarily delivering value, and traditional metrics like commits and lines of code are unreliable in AI native workflows. 

• Report tool cost against measured outcomes. Make kill, scale, or replace decisions on tools that do not return $2 to $3 of value for every $1 of cost. 

• Maintain an evaluation harness so new tools can be benchmarked against incumbents on real internal work, not vendor demos. 

6. Build vs Buy and Vendor Strategy 

• Evaluate and select tooling across the current market: GitHub Copilot Enterprise, Cursor, Claude Code, and emerging entrants. Negotiate enterprise terms in partnership with procurement. 

• Make defensible build vs buy decisions on AI components, frameworks, and pipeline integrations based on cost, security posture, switching cost, and outcomes. 

• Stay current on emerging tools and models. Recommend platform evolution quarterly rather than annually. The field moves monthly. 

7. Portfolio and M&A Integration 

• Bring acquired engineering teams onto the standard AI augmented SDLC platform with a clear runbook for tooling rationalization. 

• Evaluate acquired company SDLC tooling and provide structured recommendations on what to integrate, rationalize, or retire. 

8. Cost and Capacity Management 

• Own the total cost of AI in the SDLC: license consumption, token spend, infrastructure, and developer time. Implement chargeback, cost ceilings, observability, and alerting. 

• Manage token spend at scale.  

• Build cost models for new tool rollouts that include training, change management, and ongoing platform support, not just license fees. 

9. Collaboration and Mentorship 

• Partner with engineering leaders, product, security, legal, and procurement to align platform direction with business strategy. 

• Mentor senior engineers and engineering managers on AI assisted development patterns and the discipline required to use them effectively. 

• Communicate architecture decisions, trade offs, and platform outcomes clearly to executive stakeholders including the CTO and CFO. 

Required Qualifications 

• 10+ years of proven expertise in defining end-to-end solution architecture, including: Integration patterns and enterprise system architecture, developer experience, or engineering effectiveness roles as a hands on architect or senior engineer with direct shipping responsibility. 

• Demonstrated production deployment of AI assisted development tooling across multiple engineering teams, with measured outcomes. We will ask for specifics. 

• Deep experience with modern CI/CD platforms including GitHub Actions, GitLab CI, CircleCI, Jenkins, Buildkite, or equivalent. 

• Hands on experience with at least two of: GitHub Copilot Enterprise, Cursor, Claude Code, Kiro, or comparable AI coding tools at organizational scale. 

• Strong applied LLM knowledge: prompt design, context window management, RAG patterns, evaluation harnesses, model selection trade offs, cost and latency optimization. 

• Experience designing controls for IP protection, open source license scanning, secret prevention, and data exfiltration in AI assisted workflows. 

• Strong systems engineering background: APIs, distributed systems, observability, cloud native architecture. AWS preferred. 

• Experience operating at portfolio scale across 10 or more engineering teams with multiple technology stacks. 

• Proven track record influencing without authority across protective engineering cultures and driving alignment across heterogeneous teams. 

• Excellent written and verbal communication skills, including production of decision quality technical documentation. 

Core Competencies 

• Builder, not philosopher. Has shipped, measured, iterated, and can show the receipts. 

• Outcome obsessed. Will retire a tool that does not produce returns even if it is fashionable. Will defend a boring tool that works. 

• Pragmatic about risk. Understands that IP protection, security, license compliance, and audit readiness are not afterthoughts in AI augmented engineering. 

• Strong influencer across heterogeneous teams. Drives alignment through evidence and paved roads, not mandates. 

• Comfortable in ambiguity. The AI tooling landscape moves quickly. Makes easily reversible decisions, avoids lock in, and re-evaluates decisions as needed. 

• Product minded engineer. Treats the internal developer platform as a product with users, roadmaps, and adoption metrics. 

• Strategic and tactical. Comfortable moving from executive briefing to code review in the same day. 

 

Why You’ll Love Working Here

At Togetherwork, we help community-driven organizations grow and thrive — creating better experiences for the people they serve.

We are guided by values that shape how we work every day:

• Obsess over our customers
• Own it. Together.
• Move fast with purpose

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences, and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

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