Data Migration Associate

Location: Remote (US)

Role Summary

The Data Migration Associate is responsible for executing the end-to-end data migration process for SMB Petcare customers during onboarding, following established procedures and tools. This role receives client-provided data files, evaluates data quality, and performs the hands-on work of organizing, cleaning, and transforming data for extraction into a proprietary migration tool used to import data into client applications. This role requires strong technical proficiency in Excel, sharp attention to detail, and the ability to follow structured processes across multiple concurrent migration workstreams.

What You'll Do:

1. Client Data Intake & Assessment

• Receive and review client-provided data files in a variety of formats (CSV, Excel, etc.) to assess structure, completeness, and quality.
• Identify gaps, formatting inconsistencies, duplicate records, and data anomalies prior to processing.
• Maintain tracking of submission and migration status across multiple concurrent onboarding engagements.
• Flag data gaps, corrections needed, or missing information to the Onboarding Specialist for client follow-up.

2. Data Cleaning & Transformation

• Organize and clean raw client data to meet the structural requirements of the proprietary migration tool.
• Use advanced Excel capabilities, including XLOOKUP, pivot tables, and Power Query, to manipulate, reshape, and validate data at scale.
• Use basic SQL queries, where needed, to extract targeted datasets from client databases, with support from the Shared Services team for more complex queries.
• Apply consistent data standards and transformation logic across all onboarding engagements.

3. Data Extraction & Migration Execution

• Extract prepared data into the proprietary migration tool following established procedures.
• Execute data imports into client applications, validating results for accuracy and completeness post-import.
• Troubleshoot import errors and data mapping issues, escalating systemic problems to senior team members when appropriate.
• Ensure migrations are completed within onboarding timelines without sacrificing data integrity.

4. Quality Control & Documentation

• Enforce data quality standards throughout the intake, cleaning, and migration lifecycle.
• Maintain accurate records of data submissions, transformation steps, issues identified, and resolutions.
• Log data issues and resolutions using standard templates for team reference.

What You'll Bring:

Technical & Functional Skills

• Advanced Microsoft Excel proficiency, including XLOOKUP, pivot tables, and Power Query for data manipulation and transformation.
• Familiarity with structured data formats, including CSV, Excel, and flat-file structures.
• Ability to interpret data relationships and identify format or structural errors across datasets.

Execution & Detail Orientation

• Strong attention to detail and commitment to data accuracy.
• Ability to follow and apply structured processes consistently across multiple workstreams.
• Strong organizational skills for managing simultaneous client data migrations.
• Comfortable operating in a high-volume, process-driven environment.

Communication

• Clear and professional written communication skills.
• Ability to clearly explain data issues and required corrections to internal stakeholders, including Onboarding and Configuration teams.

Problem Solving

• Ability to identify and resolve data inconsistencies, format errors, and mapping conflicts.
• Structured approach to reviewing and troubleshooting complex datasets.
• Willingness to escalate issues to senior team members when appropriate.

Preferred Qualifications (Nice to Have)

• Basic SQL experience for querying and extracting data from relational databases.
• Exposure to SaaS onboarding or data migration workflows.

What Drives Us

At Togetherwork, we exist to help community-driven organizations grow and thrive, creating better experiences for the people they serve.

As part of our team, you'll contribute to our TW28 vision by living our core values:

• Obsess over our customers.
• Own it. Together.
• Move fast with purpose.

These values guide how we work, collaborate, and grow—together.

The Company offers a comprehensive employee benefits program, including:

Medical, dental, and vision insurance options
100% Employer paid short/long term disability
100% employer-paid Basic Life and AD&D insurance
401(k) retirement plan with a 100% company match up to 4%
Flexible paid personal/vacation time built on mutual trust and accountability
10 sick days annually
10 company paid holidays
12 weeks paid parental leave

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

$50,000 - $55,000

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Interview Process & Expectations
Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

Frontend Engineer Location: Austin, TX (hybrid)

Schedule: Full-time | Hybrid (2–3 days in office)

Work Authorization Notice: At this time, we are unable to provide immigration sponsorship for this position. Candidates must have current, unrestricted authorization to work in the country where the role is based.

About Us Togetherwork is a $250M recurring revenue SaaS business with more than 33 software applications serving over 12 vertical markets. We help communities, organizations, and businesses thrive by delivering purpose-built software that supports their missions and operations.

Headquartered on South Congress in Austin, TX, Togetherwork is scaling rapidly. We are customer-focused, execution-driven, and committed to operational excellence. Our teams value accountability, collaboration, and continuous improvement.

About the Role Togetherwork is seeking a Frontend Engineer to incrementally modernize the user interfaces of 20+ SaaS products across a polyglot stack while keeping everything running for customers. Not prototyping — replacing live, production legacy UIs.

You will work from Figma designs, leverage AI coding tools to accelerate implementation, and own the full journey from design handoff to backend integration. You are expected to use AI tools as a core part of your daily workflow.

What You'll Do

Legacy UI Modernization Incrementally replace server-rendered UIs with modern React components without breaking what is currently running. You understand the strangler pattern, know when to wrap versus replace, and scope modernization work into small shippable increments that are safe to deploy.

• Figma to Production Take Figma designs from handoff to production-ready React components using AI tools to accelerate code generation, then apply the judgment to validate, refine, and ship. You know the difference between AI output that is ready to ship and output that needs to be reworked.
• Backend Integration Identify when a legacy server-rendered product needs API decoupling before the frontend can be modernized, and work with backend engineers to solve that problem.
• AI-Augmented Development Use AI models as active tools in your daily workflow, accelerating Figma-to-code implementation. You evaluate AI output critically and know when to accept, refine, or rewrite.
• Quality and Stability Implement feature flags for UI changes so rollback is always possible. Write unit and visual regression tests to catch when modernized components affect surrounding legacy UI. Own performance benchmarking before and after modernization to demonstrate measurable improvement.
• Cross-Functional Collaboration Work directly with designers on Figma handoff, product managers on scope and priority, and backend engineers on API contracts. Communicate modernization trade-offs clearly.

What You'll Bring:

• 5+ years of experience as a frontend engineer
• Strong proficiency in React, TypeScript, JavaScript, and CSS.
• Hands-on experience modernizing at least one server-rendered legacy stack: PHP, Ruby on Rails, or .NET.
• Experience with incremental modernization patterns.
• Demonstrated use of AI coding tools to ship production frontend code.
• Figma handoff experience.
• Backend integration experience with understanding of API decoupling requirements.
• Proven frontend testing proficiency.
• Experience with feature flagging for safe incremental UI rollout.

Preferred Qualifications:

• Experience across multiple products or a platform engineering team simultaneously.
• Accessibility awareness (WCAG compliance) especially when modernizing legacy UI.
• Component library experience.

Why You'll Love Working Here At Togetherwork, we help community-driven organizations grow and thrive — creating better experiences for the people they serve.

We are guided by values that shape how we work every day:

Obsess over our customers Own it. Together. Move fast with purpose

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences, and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Interview Process & Expectations Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual's judgment, problem-solving approach, and communication.

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.  

Account Executive

Location: Austin, TX (Hybrid, 3 days/week onsite)

About Us

Togetherwork is a $250M recurring revenue SaaS business with over 33 software applications serving 12+ vertical markets. We exist to help communities, organizations, and businesses thrive by delivering software solutions tailored to their unique needs.

With our new headquarters on South Congress in Austin, TX, we are entering an exciting phase of growth. We work hard and play hard. We love our customers, we innovate with purpose, and we won’t stop until we’ve delighted every client across the diverse ecosystem we serve.

About This Role

Togetherwork is seeking an Account Executive on our RockGymPro product line, responsible for selling our climbing gym management software and integrated payments solution to prospective customers in the climbing and fitness facility vertical.

This is a full-cycle sales role. You will own your territory from first touch to close, build relationships with gym owners and operators, and become a trusted advisor in a niche, high-loyalty industry. You will blend inbound lead follow-up with proactive outbound prospecting, and will partner closely with your Sales Manager and fellow reps to share best practices and shape how we go to market. This role is best suited to a sales professional who wants to own the full sales cycle rather than work inbound leads alone.

What You’ll Do

• Field inbound leads generated through the website, webinars, and trade shows, and convert them into qualified pipeline opportunities
• Conduct prospecting and outbound outreach in your assigned market to build and maintain a healthy pipeline of climbing gyms and fitness facilities
• Develop leads into prospects by deeply understanding their operational challenges and communicating the value of RockGymPro software and integrated payments
• Qualify and identify prospect needs by leveraging key contacts within target organizations
• Run compelling phone and web-based sales presentations and product demos tailored to each prospect
• Manage the full sales cycle from first contact to close, proactively moving opportunities forward at every stage
• Use Salesforce to maintain an accurate and up-to-date pipeline, log activity, and provide reliable sales forecasts
• Nurture both new prospects and existing customer relationships to uncover upsell and expansion opportunities
• Travel to represent RockGymPro at industry trade shows (2-3 times per year), building brand visibility and sourcing new leads
• Learn the tools needed to be successful: Salesforce, RockGymPro, ZoomInfo, LinkedIn Sales Navigator, and additional sales enablement platforms

What You’ll Bring

• 1-2 years of inbound and outbound sales experience, B2B preferred
• Demonstrated success in a mixed outbound (30%) and inbound (70%) sales motion
• Background selling service-business SaaS to owner-operators strongly preferred — experience at Mindbody, Gingr, or a similar niche/vertical software company is a significant plus
• Demonstrated success owning a full sales cycle end-to-end, from prospecting through close, rather than working inbound leads alone
• Strong ability to learn and adopt new platforms and tools (e.g., Salesforce, HubSpot, ZoomInfo, LinkedIn Sales Navigator)
• Ability to explain complex solutions to both technical and non-technical audiences
• Strong organizational and time management skills
• Proven track record of achieving or exceeding sales goals
• Excellent written and verbal communication skills
• Self-starter who takes initiative and performs well with limited direction
• Success-driven, collaborative team player who thrives in a dynamic, fast-changing environment
• Coachable, resilient, and comfortable receiving direct feedback
• Familiarity with the climbing gym, fitness, or recreation industry is a plus

Additional Requirements

• Willingness to travel to industry trade shows as needed

Why This Role

Impact: Sell into a fun, niche industry — you will spend your days talking to climbing gym owners and operators, and no two conversations are the same.

Challenge: Own your territory with full accountability over strategy, execution, and outcomes across the full sales cycle.

Ownership: Manage your book of business end-to-end with autonomy and accountability.

Collaboration: Partner with Marketing, Product, and Customer Success to deliver cohesive solutions to customer challenges.

The Company offers a comprehensive employee benefits program, including:

Medical, dental, and vision insurance options
100% Employer paid short/long term disability
100% employer-paid Basic Life and AD&D insurance
401(k) retirement plan with a 100% company match up to 4%
Flexible paid personal/vacation time built on mutual trust and accountability
10 sick days annually
10 company paid holidays
12 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Interview Process & Expectations
Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

Development Manager
Location: Austin, Texas
Compensation: Competitive compensation + benefits

About Us
Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities and sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

About This Role
The Development Manager is responsible for leading a team of engineers while also contributing directly to code and architecture. This role is 50% people management and 50% hands-on technical work. The manager will partner closely with product management to define and execute the roadmap, maintain legacy applications, and help architect a new application using modern technologies.

What You’ll Do

• Lead and mentor a team of engineers, fostering growth and performance

• Collaborate with the product owner to manage and deliver on the product roadmap

• Guide architectural decisions for a new application

• Maintain and improve legacy PHP applications

• Write and review code, primarily in .NET and React

• Implement best practices in CI/CD and cloud-based development

• Ensure high quality, scalable, and maintainable software delivery

What You’ll Bring

• 5–10 years in a lead or senior engineering role

• 5–6 years of experience with .NET

• 4–5 years of experience with AWS

• 2–3 years of experience with React

• Strong experience with SQL Server

• Proven ability to manage, mentor, and develop engineering teams

• Experience working with Agile methodologies

• Strong communication and collaboration skills

Nice to Have

• Experience with PHP

• Mobile development experience, iOS or Android

• Experience in the payments industry

• Familiarity with React Native

• Prior B2B SaaS experience supporting large customer bases

• Interest or experience in rock climbing or the gym industry

Compensation & Benefits

Benefits:

• • Medical, dental, and vision insurance options
  • 100% Employer paid short/long term disability
  • 100% employer-paid Basic Life and AD&D insurance
  • 401(k) retirement plan with a 100% company match up to 4%
  • Flexible paid personal/vacation time built on mutual trust and accountability
  • 10 sick days annually
  • 10 company paid holidays
  • 12 weeks paid parental leave

Inclusion and Diversity
Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences, and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by local, state, or federal laws.

Interview Process & Expectations
Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

Director, Customer Experience PMO

Togetherwork | Customer Experience

Reports to: Vice President, Customer Experience

Role Summary

The Director, Customer Experience Program Management Office leads the Project Management function across Professional Services and Onboarding within Customer Experience. You own the operating rhythm, delivery standards, and portfolio health that move Togetherwork's most important CX outcome: reducing days to go-live across our product portfolio.

You lead a team of 8 to 10 Project Managers distributed across verticals, set the cadence for how implementation work runs end to end, and partner with product and vertical leaders to shrink cycle time without sacrificing quality. You are a peer to the Program Manager role, who owns leadership cadence and the cross-CX master program board. Together, your two roles form the execution backbone of CX.

Key Responsibilities

Delivery Execution and Cycle Time

• Own days to go-live as the primary portfolio KPI. Baseline by product, set targets, and drive quarterly reduction plans.
• Run the operating rhythm for implementation delivery across PS and Onboarding, including stage gates, escalation paths, and cross-team handoffs.
• Work with leadership to define strategies for at-risk implementations and mobilize the right resources to unblock them.

Team Leadership

• Lead, coach, and develop a team of 8 to 10 Project Managers spanning multiple product verticals.
• Set clear performance expectations, career pathing, and hiring standards for the PM function.
• Build a culture of accountability, cross-team collaboration, and pride in shipping.

Delivery Standards and Methodology

• Define and evolve the standard PM operating model: charters, milestones, artifacts, status reporting, and handoff protocols.
• Right-size governance to the maturity of each product and vertical. Structure where it earns its keep, agility everywhere else.
• Drive adoption of consistent tooling and delivery practices across the portfolio.

Portfolio Visibility and Reporting

• Publish weekly portfolio health, monthly executive rollups, and per-product trend commentary.
• Partner with the Director of Reporting and Analytics to align execution data with CX KPI frameworks.
• Give leadership a current, honest view of what is in flight, what is at risk, and where to intervene.

Capacity and Resource Discipline

• Partner with PS leadership on utilization, ramp planning, and contractor engagement to keep the delivery engine matched to demand.
• Inform hiring plans and capacity models with delivery data, not assumptions.

Cross-Functional Partnership

• Partner closely with Sales, Product, Support, and Customer Success to remove friction at the seams of the customer journey.
• Act as a trusted operator across CX leadership, translating strategy into shipped outcomes.

Success Measures

• Days to go-live reduction across the portfolio, by product, on a quarterly cadence.
• Predictability of implementation timelines and reduction in schedule slippage.
• PM team engagement, retention, and progression.
• Adoption of standardized delivery practices across products.
• Executive confidence in portfolio health reporting.

What We Are Looking For

• 10 or more years in SaaS Professional Services or Implementation leadership, with 5 or more managing PM teams at scale.
• Proven cycle-time results. You can point to specific implementations where you shortened days to go-live and explain exactly how you did it.
• Multi-product or multi-vertical portfolio experience. Comfortable operating in a scaling company with acquired products at mixed maturity levels.
• People leader with a track record of developing PMs into senior PMs and leaders.
• Fluency with PSA and project delivery tooling. Experience selecting or maturing a delivery platform is a plus.
• Executive communication. Concise, data-forward, honest about risk, low patience for filler.
• Bias for pragmatism. You know when to standardize and when to move fast without the paperwork.
• Experience leveraging data and AI-enabled tools to inform delivery decisions.

Team and Collaboration

• Reports to the Vice President, Customer Experience.
• Peer to the Chief of Staff and Program Manager role.
• Leads a team of 8 to 10 Project Managers across product verticals.
• Partners closely with PS leadership, the Director of Reporting and Analytics, and product vertical leaders.

What Drives Us

At Togetherwork, we exist to help community-driven organizations grow and thrive, creating better experiences for the people they serve. As part of our team, you will contribute to our TW28 vision by living our core values: Obsess over our customers. Own it. Together. Move fast with purpose. These values aren't just words. They guide how we work, collaborate, and lead. We are building a stronger company, together.

The Company offers a comprehensive employee benefits program, including:

Medical, dental, and vision insurance options
100% Employer paid short/long term disability
100% employer-paid Basic Life and AD&D insurance
401(k) retirement plan with a 100% company match up to 4%
Flexible paid personal/vacation time built on mutual trust and accountability
10 sick days annually
10 company paid holidays
12 weeks paid parental leave

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

$155,000

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Interview Process & Expectations
Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.

Hardware Operations Associate

Location: Columbia, MD (onsite and must be local to Columbia, MD)

Type: Part-time (15 - 20 hours/week)

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.

Togetherwork is looking for someone to handle the day-to-day physical hardware work that keeps our remote-first workforce equipped. This is a hands-on role — you’ll help make sure laptops get out the door to new hires, come back cleanly from departing employees, get processed for reuse or decommission, and stay accurately tracked from receipt to retirement.

We support a large, distributed employee base from our Maryland office. That means a steady flow of shipments, returns, replacements, and lifecycle work — and we need someone who takes pride in doing that work well.

What You’ll Do

Immediate priorities:

• Work through our current backlog of returned laptops, sorting and processing for reuse or decommission
• Support execution of this quarter’s decommission sale
• Help move our Lenovo and Windows end-of-life refresh forward

Ongoing:

• Prepare and ship laptops for new hires — imaging, labeling, packaging, and handing off to the carrier
• Receive and process returns from offboarded and replaced employees
• Process laptop replacement requests — pull from stock, ship, and track the returned unit back in
• Maintain accurate inventory records across receipt, deployment, and return
• Use Jamf, Intune/AutoPilot, and Entra to verify device status, update records, and confirm enrollment or deactivation as part of shipments and returns
• Coordinate with the team on devices needing repair, warranty claims, or escalation

What You’ll Bring

• Comfort with physical work — unboxing, imaging, labeling, packing, and shipping equipment is the core of the job
• Strong attention to detail — inventory accuracy depends on it
• Organized and reliable — able to track dozens of open threads without losing them
• Basic familiarity with laptops and IT concepts — you don’t need to be a sysadmin, but you should be comfortable following an imaging process and recognizing when something isn’t right
• Ability to work independently once you know the process

Nice to Have

• Prior experience in IT support, hardware logistics, or asset management
• Familiarity with imaging tools, MDM platforms (Jamf, Intune), or ticketing systems (Jira)
• Exposure to asset management platforms (BlueTally, Snipe-IT, or similar)
• Experience with shipping logistics and carrier accounts

Why This Role

This is real, tangible work with a clear mission. If you like seeing a stack of returns turn into clean inventory, or watching a queue of replacement tickets clear out, this role will suit you. It’s also a solid entry point into IT — you’ll get hands-on exposure to the tools our team uses every day, including Jamf, Intune, AutoPilot, and Entra, with room to grow if you want it.

About the Team

You’ll join Togetherwork’s IT Hardware team in Maryland — the group responsible for procurement, provisioning, deployment, and lifecycle management of every physical device across the company. We support a large remote workforce and value clear communication, documentation, and doing things right the first time. If you take pride in organized inventory, clean shipments, and equipment that shows up ready to work, you’ll fit here.

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Interview Process & Expectations
Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.

Account Manager (Accountant) (Remote - EST/CST)

Account Manager (Accountant)

Location: Remote (U.S. — Eastern and Central Time Zones Only)

Compensation: up to $95,000 USD per year

About the Role

We are looking for a full-time Accountant - Client Services Manager to join our growing team. This position supports a portfolio of clients by overseeing all areas relating to their general ledger. Working directly with client staff and lay leaders, the Accountant - Client Services Manager is expected to take initiative in maintaining each client's financial health and serve as a trusted accounting resource across their organization.

What You'll Do

• Provide accurate and timely monthly financial reporting including balance sheets and profit and loss statements.
• Assist clients with budget entry, expense tracking, and monthly contributions management.
• Work closely with internal AP and AR team members to oversee accurate bank reconciliations and ensure precision.
• Manage year-end 1099 preparation for vendors and collaborate with the Accounts Payable Manager.
• Maintain client-specific documentation, standardize bookkeeping for new clients, and track and complete custom projects.
• Communicate regularly with clients through email and meetings, support clients during audits or financial reviews, and actively participate in team meetings and initiatives.

What You'll Bring

• Bachelor's Degree in Accounting with 5+ years of accounting experience.
• Extensive experience in bookkeeping, financial reporting, budgeting, General Ledger systems, and external audits.
• Proficiency in Excel, O365, and QuickBooks with demonstrated success managing multiple clients and projects simultaneously.
• Outstanding customer service skills and effective communication, both written and oral, with a strong ability to synthesize financial information for non-finance audiences.
• Adaptability, self-motivation, exceptional attention to detail, and the ability to manage multiple high-priority projects in a remote team environment.

Nice to Have

• Experience with project management software such as Monday.com or Asana.
• Controller-level experience at a small to mid-sized company or nonprofit.
• Experience with nonprofit and restricted funds accounting and reporting.
• Strong analytical and problem-solving skills.

The Company offers a comprehensive employee benefits program, including:

Medical, dental, and vision insurance options
100% Employer paid short/long term disability
100% employer-paid Basic Life and AD&D insurance
401(k) retirement plan with a 100% company match up to 4%
Flexible paid personal/vacation time built on mutual trust and accountability
10 sick days annually
10 company paid holidays
12 weeks paid parental leave

Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law.

Interview Process and Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews. To ensure a fair and consistent experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual's judgment, problem-solving approach, and communication.

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

$90,000- $95,000 a year 

Support Consultant   

Location: Remote (US- Eastern/Central preferred)

What You'll Do:

• Provide technical support and troubleshooting for Togetherwork's platform for Microsoft Dynamics 365-based software and related applications.  

• Serve as the primary point of contact for customer support requests.  

• Communicate and collaborate effectively with clients and internal teams to identify, analyze and resolve issues. 

• Deliver excellent customer service while documenting issues and resolutions.  

Responsibilities for this role include: 

• Troubleshooting customer issues related to Dynamics 365 and integrated partner applications.  

• Responding to support tickets and emails in a timely manner.  

• Diagnosing software defects and configuration issues.  

• Creating detailed documentation and escalating complex issues when necessary.  

• Collaborate with internal and external  

• Assisting customers with system configuration and best practices.  

• Lead calls with customers to review and document issues. 

What You'll Bring:

• 1+ years of experience supporting SaaS applications, Microsoft Dynamics 365 or Sales Force experience (preferred).  

• 3+ years of experience in a technical support role. 

• Experience using AI tools in a service delivery highly preferred. 

• Strong problem solving, troubleshooting, and analytical skills.  

• Excellent written and verbal communication skills.  

• Ability to manage multiple customer issues simultaneously.  

• Customer-focused mindset.  
• Zendesk preferred

The Company offers a comprehensive employee benefits program, including:

Medical, dental, and vision insurance options
100% Employer paid short/long term disability
100% employer-paid Basic Life and AD&D insurance
401(k) retirement plan with a 100% company match up to 4%
Flexible paid personal/vacation time built on mutual trust and accountability
10 sick days annually
10 company paid holidays
12 weeks paid parental leave

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

$55,000- $60,000

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Interview Process & Expectations
Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

Department: Product

Reports To: Vice President, Product & Strategy

Location: Austin, TX (Hybrid), Indianapolis area will also be considered

Overview

At Togetherwork, we set a high bar for clarity, collaboration, and execution. While our Product & Strategy leaders own portfolio outcomes, our individual contributors are equally essential, bringing curiosity, precision, and a commitment to excellence to every initiative. We work in deep partnership with Engineering, Revenue, CX, Operations, and Support, sharing accountability for delivering stable, modern, insight-driven products that help our customers thrive.

We expect team members to bring strong analytical thinking, operational rigor, and a willingness to roll up their sleeves to solve complex problems. Hard work is the norm, not for recognition, but for the greater good of our customers and the long-term health of our company. We embrace innovation, including responsible AI usage, to deepen insight, improve execution, and accelerate impact.

This role reflects those expectations: collaborative, data-informed, customer-centered, and grounded in professionalism and positive intent.

Role Summary

The Program Lead owns the planning, coordination, and execution of Dance Studio Owners Association(DSOA)’s Inner Circle programs; ensuring each initiative is delivered on scope, on schedule, and in service of an exceptional member experience and organizational priorities. This role turns strategic direction into structured, well-run programs, keeping cross-functional work aligned, milestones on track, and stakeholders informed throughout.

The Program Lead also anchors DSOA’s program team, guiding the coaching and curriculum functions and bringing order and momentum to complex, concurrent initiatives. Success in this role requires organizational discipline, sound judgment about priorities, and close partnership with Product, Member Success, Marketing, and Operations to deliver programs that are consistent, high quality, and designed to elevate the DSOA member experience.

Key Responsibilities

Program Strategy & Execution

• Keep the member experience at the center of every program decision, ensuring initiatives are designed and delivered with member needs, feedback, and outcomes in mind.
• Lead the design, implementation, and evaluation of DSOA’s strategic programs, translating portfolio priorities and member needs into clear plans and deliverables.
• Break complex initiatives into structured workstreams with defined scope, owners, timelines, and dependencies.
• Anticipate risks and dependencies early, and drive resolution before they affect delivery.
• Ensure programs adhere to organizational policies, standards, and budget parameters.

Program Delivery & Coordination

• Coordinate day-to-day execution across concurrent programs, monitoring milestones and keeping work moving on schedule.
• Lead and support the Inner Circle program team, including the coaching, events, and curriculum functions, setting clear expectations and helping the team deliver consistently.
• Manage program logistics, resources, and documentation so delivery stays smooth and repeatable.
• Partner with Operations and Member Success to ensure programs are executed reliably and deliver a seamless, high-quality member experience from launch through completion.

Stakeholder Collaboration & Communication

• Collaborate with stakeholders across Product, Revenue, Marketing, and Operations to optimize program impact, efficiency, and the member experience.
• Provide regular, clear progress updates that give leadership visibility into status, risks, and outcomes.
• Serve as a central point of coordination, aligning cross-functional partners and contractors around shared goals and timelines.

Performance & Insights

• Develop and track performance metrics that measure program health, member engagement, satisfaction, and impact.
• Analyze program results and member feedback to understand the member experience and identify what’s working and where to improve.
• Embed post-program learning into future planning so each initiative builds on the last.

AI Fluency & Improvement Mindset

• Use AI tools to streamline delivery workflows, summarize risks, or generate project artifacts.
• Identify automation or process improvements that accelerate execution.
• Champion operational excellence and continuous improvement practices across teams.

Qualifications

Required Qualifications

• 3+ years of experience in program or project management, preferably in a digital or membership-based environment.
• Proven ability to plan and execute multiple concurrent initiatives on time and within scope and budget.
• Strong leadership, analytical, and problem-solving skills, with sound judgment about competing priorities.
• Excellent communication, facilitation, and organizational skills, with the ability to manage multiple projects and stakeholders simultaneously in a fast-paced environment.
• Data-driven mindset with the ability to translate analytics and member feedback into program improvements.
• Experience with project management and reporting tools; comfort evaluating and adopting new tooling.
• A background in dance or familiarity with the studio world is a welcome plus; however, hands-on membership coaching experience and proven leadership carry greater weight.
• Experience using AI tools to accelerate work or improve operational efficiency.

Why This Role Matters

The Program Lead is where DSOA’s strategy becomes reality for members. By planning carefully, coordinating relentlessly, and holding programs to a high standard of execution, this role ensures the initiatives DSOA invests in are delivered with consistency, quality, and impact. When the member experience is strong, members stay, upgrade, and succeed, and that outcome sits squarely with this role.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• 100% employer-paid Basic Life and AD&D insurance
• 401(k) retirement plan with a 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 12 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

Department: Product

Reports To: Program Lead

Location: Austin, TX or Indianapolis, IN 

Overview

At Togetherwork, we set a high bar for clarity, collaboration, and execution. While our Product & Strategy leaders own portfolio outcomes, our individual contributors are equally essential, bringing curiosity, precision, and a commitment to excellence to every initiative. We work in deep partnership with Engineering, Revenue, CX, Operations, and Support, sharing accountability for delivering stable, modern, insight-driven products that help our customers thrive.

We expect team members to bring strong analytical thinking, operational rigor, and a willingness to roll up their sleeves to solve complex problems. Hard work is the norm, not for recognition, but for the greater good of our customers and the long-term health of our company. We embrace innovation, including responsible AI usage, to deepen insight, improve execution, and accelerate impact.

This role reflects those expectations: collaborative, data-informed, customer-centered, and grounded in professionalism and positive intent.

Role Summary

The Coaching Manager at DSOA owns the coaching function of the Inner Circle: the recruitment, onboarding, development, and ongoing support of the coaches who deliver mentorship and guidance to members. This role ensures coaching is high quality, consistent, and closely tied to the member outcomes and retention goals that drive DSOA’s value.

Working alongside the Curriculum Designer, who owns the educational content members learn, the Coaching Manager owns the people and experience that bring that content to life. Together they ensure DSOA members receive a coaching experience that is expert, supportive, and worth renewing for. Success in this role requires strong people leadership, a sharp eye for coaching quality, and close partnership with the Program Lead, Member Success, and Marketing.

Key Responsibilities

Coach Recruitment & Onboarding

• Build and maintain a strong roster of coaches, recruiting for the skills, experience, and fit DSOA members expect.
• Design and run a consistent onboarding experience that equips new coaches to deliver value quickly.
• Define clear role expectations, standards, and coaching guidelines so every member receives a dependable experience.

Coaching Quality & Development

• Set and uphold quality standards for coaching across the member base, from Inner Circle to broader membership.
• Observe, evaluate, and develop coaches, providing feedback that continuously raises the bar.
• Identify and address performance gaps early, and recognize and retain top coaching talent.
• Maintain coaching resources, playbooks, and best practices in partnership with the Curriculum Designer.

Member Experience & Matching

• Match members with the right coaches based on needs, goals, and studio profile to maximize impact.
• Monitor member satisfaction with coaching and act quickly on feedback and escalations.
• Partner with Member Success to connect coaching activity to engagement, retention, and renewal outcomes.

Cross-Functional Collaboration

• Partner closely with the Curriculum Designer to keep coaching and curriculum aligned and reinforcing one another.
• Work with the Program Lead to plan coaching capacity, schedules, and coverage against program needs.
• Collaborate with Marketing and Member Success on coaching-related communications, events, and member touchpoints.

Performance & Insights

• Track coaching metrics such as utilization, quality, member satisfaction, and impact on retention.
• Translate coaching data and member feedback into recommendations that improve the program.
• Report regularly on coaching health and outcomes to the Program Lead.

AI Fluency & Improvement Mindset

• Use AI tools to streamline delivery workflows, summarize risks, or generate project artifacts.
• Identify automation or process improvements that accelerate execution.
• Champion operational excellence and continuous improvement practices across teams.

Qualifications

Required Qualifications

• 3+ years of experience managing coaches, mentors, trainers, or a comparable people-delivery function, preferably in a digital or membership-based environment.
• Demonstrated ability to recruit, develop, and retain high-performing people or contractors.
• Strong judgment about service or coaching quality, with the ability to give clear, constructive feedback.
• Excellent communication, relationship, and organizational skills, with the ability to manage multiple relationships and priorities simultaneously in a fast-paced environment.
• Data-driven mindset with the ability to translate analytics and member feedback into coaching improvements.
• Knowledge of the dance industry or passion for supporting small business owners is a plus.
• Experience using AI tools to accelerate work or improve operational efficiency.

Why This Role Matters

Coaches are the human face of DSOA’s value. When members feel supported by expert, engaged coaches, they stay, upgrade, and advocate for the community. The Coaching Manager makes that experience dependable at scale, protecting the relationships and quality that keep DSOA members renewing year after year, and that outcome sits squarely with this role.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• 100% employer-paid Basic Life and AD&D insurance
• 401(k) retirement plan with a 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 12 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.