Development Manager
Location: Austin, Texas
Compensation: Competitive compensation + benefits

About Us
Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities and sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

About This Role
The Development Manager is responsible for leading a team of engineers while also contributing directly to code and architecture. This role is 50% people management and 50% hands-on technical work. The manager will partner closely with product management to define and execute the roadmap, maintain legacy applications, and help architect a new application using modern technologies.

What You’ll Do

• Lead and mentor a team of engineers, fostering growth and performance

• Collaborate with the product owner to manage and deliver on the product roadmap

• Guide architectural decisions for a new application

• Maintain and improve legacy PHP applications

• Write and review code, primarily in .NET and React

• Implement best practices in CI/CD and cloud-based development

• Ensure high quality, scalable, and maintainable software delivery

What You’ll Bring

• 5–10 years in a lead or senior engineering role

• 5–6 years of experience with .NET

• 4–5 years of experience with AWS

• 2–3 years of experience with React

• Strong experience with SQL Server

• Proven ability to manage, mentor, and develop engineering teams

• Experience working with Agile methodologies

• Strong communication and collaboration skills

Nice to Have

• Experience with PHP

• Mobile development experience, iOS or Android

• Experience in the payments industry

• Familiarity with React Native

• Prior B2B SaaS experience supporting large customer bases

• Interest or experience in rock climbing or the gym industry

Compensation & Benefits

Benefits:

• • Medical, dental, and vision insurance options
  • 100% Employer paid short/long term disability
  • 100% employer-paid Basic Life and AD&D insurance
  • 401(k) retirement plan with a 100% company match up to 4%
  • Flexible paid personal/vacation time built on mutual trust and accountability
  • 10 sick days annually
  • 10 company paid holidays
  • 12 weeks paid parental leave

Inclusion and Diversity
Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences, and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by local, state, or federal laws.

Interview Process & Expectations
Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

Director, Customer Experience PMO

Togetherwork | Customer Experience

Reports to: Vice President, Customer Experience

Role Summary

The Director, Customer Experience Program Management Office leads the Project Management function across Professional Services and Onboarding within Customer Experience. You own the operating rhythm, delivery standards, and portfolio health that move Togetherwork's most important CX outcome: reducing days to go-live across our product portfolio.

You lead a team of 8 to 10 Project Managers distributed across verticals, set the cadence for how implementation work runs end to end, and partner with product and vertical leaders to shrink cycle time without sacrificing quality. You are a peer to the Program Manager role, who owns leadership cadence and the cross-CX master program board. Together, your two roles form the execution backbone of CX.

Key Responsibilities

Delivery Execution and Cycle Time

• Own days to go-live as the primary portfolio KPI. Baseline by product, set targets, and drive quarterly reduction plans.
• Run the operating rhythm for implementation delivery across PS and Onboarding, including stage gates, escalation paths, and cross-team handoffs.
• Work with leadership to define strategies for at-risk implementations and mobilize the right resources to unblock them.

Team Leadership

• Lead, coach, and develop a team of 8 to 10 Project Managers spanning multiple product verticals.
• Set clear performance expectations, career pathing, and hiring standards for the PM function.
• Build a culture of accountability, cross-team collaboration, and pride in shipping.

Delivery Standards and Methodology

• Define and evolve the standard PM operating model: charters, milestones, artifacts, status reporting, and handoff protocols.
• Right-size governance to the maturity of each product and vertical. Structure where it earns its keep, agility everywhere else.
• Drive adoption of consistent tooling and delivery practices across the portfolio.

Portfolio Visibility and Reporting

• Publish weekly portfolio health, monthly executive rollups, and per-product trend commentary.
• Partner with the Director of Reporting and Analytics to align execution data with CX KPI frameworks.
• Give leadership a current, honest view of what is in flight, what is at risk, and where to intervene.

Capacity and Resource Discipline

• Partner with PS leadership on utilization, ramp planning, and contractor engagement to keep the delivery engine matched to demand.
• Inform hiring plans and capacity models with delivery data, not assumptions.

Cross-Functional Partnership

• Partner closely with Sales, Product, Support, and Customer Success to remove friction at the seams of the customer journey.
• Act as a trusted operator across CX leadership, translating strategy into shipped outcomes.

Success Measures

• Days to go-live reduction across the portfolio, by product, on a quarterly cadence.
• Predictability of implementation timelines and reduction in schedule slippage.
• PM team engagement, retention, and progression.
• Adoption of standardized delivery practices across products.
• Executive confidence in portfolio health reporting.

What We Are Looking For

• 10 or more years in SaaS Professional Services or Implementation leadership, with 5 or more managing PM teams at scale.
• Proven cycle-time results. You can point to specific implementations where you shortened days to go-live and explain exactly how you did it.
• Multi-product or multi-vertical portfolio experience. Comfortable operating in a scaling company with acquired products at mixed maturity levels.
• People leader with a track record of developing PMs into senior PMs and leaders.
• Fluency with PSA and project delivery tooling. Experience selecting or maturing a delivery platform is a plus.
• Executive communication. Concise, data-forward, honest about risk, low patience for filler.
• Bias for pragmatism. You know when to standardize and when to move fast without the paperwork.
• Experience leveraging data and AI-enabled tools to inform delivery decisions.

Team and Collaboration

• Reports to the Vice President, Customer Experience.
• Peer to the Chief of Staff and Program Manager role.
• Leads a team of 8 to 10 Project Managers across product verticals.
• Partners closely with PS leadership, the Director of Reporting and Analytics, and product vertical leaders.

What Drives Us

At Togetherwork, we exist to help community-driven organizations grow and thrive, creating better experiences for the people they serve. As part of our team, you will contribute to our TW28 vision by living our core values: Obsess over our customers. Own it. Together. Move fast with purpose. These values aren't just words. They guide how we work, collaborate, and lead. We are building a stronger company, together.

The Company offers a comprehensive employee benefits program, including:

Medical, dental, and vision insurance options
100% Employer paid short/long term disability
100% employer-paid Basic Life and AD&D insurance
401(k) retirement plan with a 100% company match up to 4%
Flexible paid personal/vacation time built on mutual trust and accountability
10 sick days annually
10 company paid holidays
12 weeks paid parental leave

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

$155,000

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Interview Process & Expectations
Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.

Hardware Operations Associate

Location: Columbia, MD (onsite and must be local to Columbia, MD)

Type: Part-time (15 - 20 hours/week)

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.

Togetherwork is looking for someone to handle the day-to-day physical hardware work that keeps our remote-first workforce equipped. This is a hands-on role — you’ll help make sure laptops get out the door to new hires, come back cleanly from departing employees, get processed for reuse or decommission, and stay accurately tracked from receipt to retirement.

We support a large, distributed employee base from our Maryland office. That means a steady flow of shipments, returns, replacements, and lifecycle work — and we need someone who takes pride in doing that work well.

What You’ll Do

Immediate priorities:

• Work through our current backlog of returned laptops, sorting and processing for reuse or decommission
• Support execution of this quarter’s decommission sale
• Help move our Lenovo and Windows end-of-life refresh forward

Ongoing:

• Prepare and ship laptops for new hires — imaging, labeling, packaging, and handing off to the carrier
• Receive and process returns from offboarded and replaced employees
• Process laptop replacement requests — pull from stock, ship, and track the returned unit back in
• Maintain accurate inventory records across receipt, deployment, and return
• Use Jamf, Intune/AutoPilot, and Entra to verify device status, update records, and confirm enrollment or deactivation as part of shipments and returns
• Coordinate with the team on devices needing repair, warranty claims, or escalation

What You’ll Bring

• Comfort with physical work — unboxing, imaging, labeling, packing, and shipping equipment is the core of the job
• Strong attention to detail — inventory accuracy depends on it
• Organized and reliable — able to track dozens of open threads without losing them
• Basic familiarity with laptops and IT concepts — you don’t need to be a sysadmin, but you should be comfortable following an imaging process and recognizing when something isn’t right
• Ability to work independently once you know the process

Nice to Have

• Prior experience in IT support, hardware logistics, or asset management
• Familiarity with imaging tools, MDM platforms (Jamf, Intune), or ticketing systems (Jira)
• Exposure to asset management platforms (BlueTally, Snipe-IT, or similar)
• Experience with shipping logistics and carrier accounts

Why This Role

This is real, tangible work with a clear mission. If you like seeing a stack of returns turn into clean inventory, or watching a queue of replacement tickets clear out, this role will suit you. It’s also a solid entry point into IT — you’ll get hands-on exposure to the tools our team uses every day, including Jamf, Intune, AutoPilot, and Entra, with room to grow if you want it.

About the Team

You’ll join Togetherwork’s IT Hardware team in Maryland — the group responsible for procurement, provisioning, deployment, and lifecycle management of every physical device across the company. We support a large remote workforce and value clear communication, documentation, and doing things right the first time. If you take pride in organized inventory, clean shipments, and equipment that shows up ready to work, you’ll fit here.

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Interview Process & Expectations
Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.

Account Manager (Accountant) (Remote - EST/CST)

Account Manager (Accountant)

Location: Remote (U.S. — Eastern and Central Time Zones Only)

Compensation: up to $95,000 USD per year

About the Role

We are looking for a full-time Accountant - Client Services Manager to join our growing team. This position supports a portfolio of clients by overseeing all areas relating to their general ledger. Working directly with client staff and lay leaders, the Accountant - Client Services Manager is expected to take initiative in maintaining each client's financial health and serve as a trusted accounting resource across their organization.

What You'll Do

• Provide accurate and timely monthly financial reporting including balance sheets and profit and loss statements.
• Assist clients with budget entry, expense tracking, and monthly contributions management.
• Work closely with internal AP and AR team members to oversee accurate bank reconciliations and ensure precision.
• Manage year-end 1099 preparation for vendors and collaborate with the Accounts Payable Manager.
• Maintain client-specific documentation, standardize bookkeeping for new clients, and track and complete custom projects.
• Communicate regularly with clients through email and meetings, support clients during audits or financial reviews, and actively participate in team meetings and initiatives.

What You'll Bring

• Bachelor's Degree in Accounting with 5+ years of accounting experience.
• Extensive experience in bookkeeping, financial reporting, budgeting, General Ledger systems, and external audits.
• Proficiency in Excel, O365, and QuickBooks with demonstrated success managing multiple clients and projects simultaneously.
• Outstanding customer service skills and effective communication, both written and oral, with a strong ability to synthesize financial information for non-finance audiences.
• Adaptability, self-motivation, exceptional attention to detail, and the ability to manage multiple high-priority projects in a remote team environment.

Nice to Have

• Experience with project management software such as Monday.com or Asana.
• Controller-level experience at a small to mid-sized company or nonprofit.
• Experience with nonprofit and restricted funds accounting and reporting.
• Strong analytical and problem-solving skills.

The Company offers a comprehensive employee benefits program, including:

Medical, dental, and vision insurance options
100% Employer paid short/long term disability
100% employer-paid Basic Life and AD&D insurance
401(k) retirement plan with a 100% company match up to 4%
Flexible paid personal/vacation time built on mutual trust and accountability
10 sick days annually
10 company paid holidays
12 weeks paid parental leave

Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law.

Interview Process and Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews. To ensure a fair and consistent experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual's judgment, problem-solving approach, and communication.

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

$90,000- $95,000 a year 

Product Designer 

Department: Product 

Reports To: VP of Design & Usability

Location: Austin, TX (Hybrid Required) 

Overview 

Many of our products were built over time across distributed teams and evolving standards. We are modernizing these applications to create clearer, more accessible, and more scalable user experiences. 

We are also rethinking how design work gets done. AI is not a side tool on this team — it is embedded in how we research, prototype, build, and deliver. We expect every designer to actively use AI across their workflow, push its limits, and share what they learn. 

This is an early-career role with real ownership. You will work on meaningful product problems, contribute to shared design systems, and experiment with AI-augmented workflows daily. The pace is fast, the problems are ambiguous, and the tools are still being invented. 

This is not a pixel-polishing role. This is not a role with rigid process and predictable deliverables. This is a foundational product design role in an environment where experimentation is the expectation. 

Role Summary 

We are looking for an associate product designer who is already experimenting with AI in their design practice and is hungry to go further. You are not waiting for someone to hand you a process — you are figuring out what works, testing new approaches, and iterating quickly. 

You are curious, resourceful, and comfortable with ambiguity. You ask sharp questions, seek feedback, and care deeply about usability and clarity. You are energized by the idea of using AI to move faster and think bigger — not as a shortcut, but as a multiplier. 

You will support modernization efforts across the Togetherwork portfolio, contribute to shared design systems, and collaborate closely with product and engineering. You will also be expected to actively experiment with AI tools for research synthesis, prototyping, content generation, accessibility auditing, and workflow automation. 

If you prefer highly structured, predictable environments with well-documented processes, this is probably not the right fit. If you thrive when you are given a hard problem, modern tools, and the freedom to figure it out — keep reading. 

What You’ll Do 

A Collaborative Partner to Product and Engineering 

• Own UX for specific features or defined product areas within the Togetherwork portfolio, from discovery through delivery 

• Improve clarity, usability, and accessibility within existing workflows — using AI-assisted analysis to identify issues and validate solutions faster 

• Contribute to shared design system components by applying established patterns and proposing improvements 

• Collaborate closely with product managers and engineers, translating ambiguous requirements into testable design directions 

• Use AI tools daily — for research synthesis, competitive analysis, rapid prototyping, copy generation, accessibility checks, and workflow automation 

• Experiment with emerging AI capabilities and share findings with the team; your discoveries will shape how we work 

• Iterate on designs based on feedback from senior designers, cross-functional partners, and real usage data 

• Participate in modernization efforts across legacy workflows, bringing fresh perspective and modern tooling to established products 

You will work in an environment where teams are being built, processes are maturing, and standards are evolving. You will gain exposure to systems thinking, scalable UX practices, and AI-augmented design workflows as part of your growth. 
 

Qualifications 

Required Qualifications 

• 2–4 years of product design experience (internships or relevant experience included) 

• Experience working on SaaS products or complex workflows (academic or professional) 

• Foundational understanding of UX principles and interaction design 

• Strong communication skills and openness to feedback 

• Demonstrated, active use of AI tools in your design workflow — not just awareness, but regular practice across research, prototyping, or building 

• A portfolio showing clear problem framing, thoughtful design decisions, and AI-augmented work 

Portfolio Requirements 

We are specifically looking for: 

• Clear articulation of the problem and constraints 

• Evidence of iteration based on feedback 

• Thoughtful application of usability principles 

• Concrete examples of AI tools in your process — what you used, how it changed your approach, and what you learned (we want to see this, not just hear about it) 

As part of the interview process, candidates will be asked to present work and discuss their problem framing, design decisions, and how they incorporated feedback.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• 100% employer-paid Basic Life and AD&D insurance
• 401(k) retirement plan with a 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 12 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

Pricing Analyst

Department: Product

Reports To: Pricing Strategist

Location: Austin, TX (Hybrid Required; 2-3 days/week)

Work Authorization Notice:

At this time, we are unable to provide immigration sponsorship for this position. Candidates must have current, and future, unrestricted authorization to work in the country where the role is based.

Overview

At Togetherwork, we set a high bar for clarity, collaboration, and execution. While our Product & Strategy leaders own portfolio outcomes, our individual contributors are equally essential, bringing curiosity, precision, and a commitment to excellence to every initiative. We work in deep partnership with Engineering, Revenue, CX, Operations, and Support, sharing accountability for delivering stable, modern, insight-driven products that help our customers thrive.

We expect ICs to bring strong analytical thinking, operational rigor, and a willingness to roll up their sleeves to solve complex problems. Hard work is the norm, not for recognition, but for the greater good of our customers and the long-term health of our company. We embrace innovation, including responsible AI usage, to deepen insight, improve execution, and accelerate impact.

This role reflects those expectations: collaborative, data-informed, customer-centered, and grounded in professionalism and positive intent.

Role Summary

The Pricing Analyst is an individual contributor who supports pricing, packaging, and monetization work across Togetherwork's portfolio of 15+ B2B SaaS applications. This role reports to the Pricing Strategist and owns the research, data analysis, and financial modeling that pricing recommendations are built on.

This is an execution and analysis role. The Pricing Analyst pulls the data, builds and maintains the models, and prepares the materials that the Pricing Strategist uses to bring recommendations to Product Leaders and ELT. The Pricing Analyst does not own pricing strategy or lead the Pricing Council, but is expected to know the numbers cold and flag issues before they reach a decision meeting.

Key Responsibilities

Research & Competitive Analysis

• Conduct market research and competitive pricing analysis across the SaaS portfolio.
• Support customer segmentation and willingness-to-pay research, including data collection and synthesis.
• Track competitor pricing, packaging, and promotional moves, and summarize implications for the Pricing Strategist.
• Maintain a current library of market and competitive research findings.

Financial Modeling & Data Analysis

• Build and maintain financial models covering ARR impact, cannibalization risk, migration scenarios, and elasticity, under the direction of the Pricing Strategist.
• Pull and analyze usage, billing, and revenue data to support pricing experiments and effectiveness tracking.
• Maintain pricing dashboards and reporting, including discounting trends and price leakage indicators.
• Run data checks on model inputs and outputs to catch errors before they reach a recommendation.

Execution Support

• Prepare materials, data, and pre-reads for Pricing Council meetings.
• Maintain the pricing work backlog and keep documentation current for the Pricing Strategist and ELT.
• Support the rollout of approved pricing changes, including tracking adoption and flagging operational issues.
• Coordinate with Finance and Sales Ops to reconcile pricing data across systems.

AI Fluency & Innovation

• Use AI tools to accelerate research synthesis, data cleanup, and financial modeling.
• Apply AI-driven analysis to speed up competitive research and segmentation work.
• Bring forward new AI-powered research or modeling techniques as they become available.

Qualifications

Required Qualifications

• 1-3 years of experience in pricing, financial analysis, revenue operations, or a related analytical role.
• Strong financial modeling skills, including comfort building and maintaining models in Excel or Google Sheets.
• Experience conducting market or competitive research and synthesizing findings into clear recommendations.
• High attention to detail. Comfortable being the person who checks the numbers before they go out the door.
• Experience using AI tools to speed up research, analysis, or modeling work.
• Strong written communication skills, able to summarize analysis clearly for non-analyst audiences.
• Must be located in Austin, TX, hybrid work required.

Preferred Qualifications

• Experience in B2B SaaS, particularly with subscription pricing or packaging.
• Familiarity with tools such as Power BI, SQL, monday.com, and survey platforms like SurveyMonkey to support data visualization, querying, project management, and willingness-to-pay research is strongly desired.
• Familiarity with SaaS metrics such as ARR, churn, and expansion revenue.
• Experience working with billing, CRM, or product usage data, for example Salesforce, Stripe, or Pendo.
• Prior exposure to a multi-product portfolio environment.

Interview Integrity & Use of AI

We value authenticity, expertise, and real-time problem solving during our interview process. Candidates are expected to represent their own knowledge, experience, and thinking without the use of AI-assisted tools during interviews.

The use of any AI tools during interviews, including but not limited to real-time scripting, recording, transcription, response generation, or coaching tools, is strictly prohibited. This applies to phone, video, in-person, and technical or case-based interviews.

While we strongly value candidates who understand how to use AI tools effectively and responsibly, and this role specifically requires AI fluency, interviews must reflect the candidate's own abilities and perspectives. Any candidate found to be using AI-assisted tools during the interview process will be immediately disqualified from consideration.

Why This Role Matters

Pricing decisions across a 15+ product portfolio only work if the underlying numbers are right. The Pricing Analyst makes sure every recommendation the Pricing Strategist brings forward is backed by solid research and a model that holds up under scrutiny. This role is the foundation the pricing function's credibility is built on.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• 100% employer-paid Basic Life and AD&D insurance
• 401(k) retirement plan with a 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 12 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

Support Consultant   

Location: Remote (US- Eastern/Central preferred)

What You'll Do:

• Provide technical support and troubleshooting for Togetherwork's platform for Microsoft Dynamics 365-based software and related applications.  

• Serve as the primary point of contact for customer support requests.  

• Communicate and collaborate effectively with clients and internal teams to identify, analyze and resolve issues. 

• Deliver excellent customer service while documenting issues and resolutions.  

Responsibilities for this role include: 

• Troubleshooting customer issues related to Dynamics 365 and integrated partner applications.  

• Responding to support tickets and emails in a timely manner.  

• Diagnosing software defects and configuration issues.  

• Creating detailed documentation and escalating complex issues when necessary.  

• Collaborate with internal and external  

• Assisting customers with system configuration and best practices.  

• Lead calls with customers to review and document issues. 

What You'll Bring:

• 1+ years of experience supporting SaaS applications, Microsoft Dynamics 365 or Sales Force experience (preferred).  

• 3+ years of experience in a technical support role. 

• Experience using AI tools in a service delivery highly preferred. 

• Strong problem solving, troubleshooting, and analytical skills.  

• Excellent written and verbal communication skills.  

• Ability to manage multiple customer issues simultaneously.  

• Customer-focused mindset.  
• Zendesk preferred

The Company offers a comprehensive employee benefits program, including:

Medical, dental, and vision insurance options
100% Employer paid short/long term disability
100% employer-paid Basic Life and AD&D insurance
401(k) retirement plan with a 100% company match up to 4%
Flexible paid personal/vacation time built on mutual trust and accountability
10 sick days annually
10 company paid holidays
12 weeks paid parental leave

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

$55,000- $60,000

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Interview Process & Expectations
Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

Department: Product

Reports To: Vice President, Product & Strategy

Location: Austin, TX (Hybrid), Indianapolis area will also be considered

Overview

At Togetherwork, we set a high bar for clarity, collaboration, and execution. While our Product & Strategy leaders own portfolio outcomes, our individual contributors are equally essential, bringing curiosity, precision, and a commitment to excellence to every initiative. We work in deep partnership with Engineering, Revenue, CX, Operations, and Support, sharing accountability for delivering stable, modern, insight-driven products that help our customers thrive.

We expect team members to bring strong analytical thinking, operational rigor, and a willingness to roll up their sleeves to solve complex problems. Hard work is the norm, not for recognition, but for the greater good of our customers and the long-term health of our company. We embrace innovation, including responsible AI usage, to deepen insight, improve execution, and accelerate impact.

This role reflects those expectations: collaborative, data-informed, customer-centered, and grounded in professionalism and positive intent.

Role Summary

The Program Lead owns the planning, coordination, and execution of Dance Studio Owners Association(DSOA)’s Inner Circle programs; ensuring each initiative is delivered on scope, on schedule, and in service of an exceptional member experience and organizational priorities. This role turns strategic direction into structured, well-run programs, keeping cross-functional work aligned, milestones on track, and stakeholders informed throughout.

The Program Lead also anchors DSOA’s program team, guiding the coaching and curriculum functions and bringing order and momentum to complex, concurrent initiatives. Success in this role requires organizational discipline, sound judgment about priorities, and close partnership with Product, Member Success, Marketing, and Operations to deliver programs that are consistent, high quality, and designed to elevate the DSOA member experience.

Key Responsibilities

Program Strategy & Execution

• Keep the member experience at the center of every program decision, ensuring initiatives are designed and delivered with member needs, feedback, and outcomes in mind.
• Lead the design, implementation, and evaluation of DSOA’s strategic programs, translating portfolio priorities and member needs into clear plans and deliverables.
• Break complex initiatives into structured workstreams with defined scope, owners, timelines, and dependencies.
• Anticipate risks and dependencies early, and drive resolution before they affect delivery.
• Ensure programs adhere to organizational policies, standards, and budget parameters.

Program Delivery & Coordination

• Coordinate day-to-day execution across concurrent programs, monitoring milestones and keeping work moving on schedule.
• Lead and support the Inner Circle program team, including the coaching, events, and curriculum functions, setting clear expectations and helping the team deliver consistently.
• Manage program logistics, resources, and documentation so delivery stays smooth and repeatable.
• Partner with Operations and Member Success to ensure programs are executed reliably and deliver a seamless, high-quality member experience from launch through completion.

Stakeholder Collaboration & Communication

• Collaborate with stakeholders across Product, Revenue, Marketing, and Operations to optimize program impact, efficiency, and the member experience.
• Provide regular, clear progress updates that give leadership visibility into status, risks, and outcomes.
• Serve as a central point of coordination, aligning cross-functional partners and contractors around shared goals and timelines.

Performance & Insights

• Develop and track performance metrics that measure program health, member engagement, satisfaction, and impact.
• Analyze program results and member feedback to understand the member experience and identify what’s working and where to improve.
• Embed post-program learning into future planning so each initiative builds on the last.

AI Fluency & Improvement Mindset

• Use AI tools to streamline delivery workflows, summarize risks, or generate project artifacts.
• Identify automation or process improvements that accelerate execution.
• Champion operational excellence and continuous improvement practices across teams.

Qualifications

Required Qualifications

• 3+ years of experience in program or project management, preferably in a digital or membership-based environment.
• Proven ability to plan and execute multiple concurrent initiatives on time and within scope and budget.
• Strong leadership, analytical, and problem-solving skills, with sound judgment about competing priorities.
• Excellent communication, facilitation, and organizational skills, with the ability to manage multiple projects and stakeholders simultaneously in a fast-paced environment.
• Data-driven mindset with the ability to translate analytics and member feedback into program improvements.
• Experience with project management and reporting tools; comfort evaluating and adopting new tooling.
• A background in dance or familiarity with the studio world is a welcome plus; however, hands-on membership coaching experience and proven leadership carry greater weight.
• Experience using AI tools to accelerate work or improve operational efficiency.

Why This Role Matters

The Program Lead is where DSOA’s strategy becomes reality for members. By planning carefully, coordinating relentlessly, and holding programs to a high standard of execution, this role ensures the initiatives DSOA invests in are delivered with consistency, quality, and impact. When the member experience is strong, members stay, upgrade, and succeed, and that outcome sits squarely with this role.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• 100% employer-paid Basic Life and AD&D insurance
• 401(k) retirement plan with a 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 12 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

Department: Product

Reports To: Program Lead

Location: Austin, TX or Indianapolis, IN 

Overview

At Togetherwork, we set a high bar for clarity, collaboration, and execution. While our Product & Strategy leaders own portfolio outcomes, our individual contributors are equally essential, bringing curiosity, precision, and a commitment to excellence to every initiative. We work in deep partnership with Engineering, Revenue, CX, Operations, and Support, sharing accountability for delivering stable, modern, insight-driven products that help our customers thrive.

We expect team members to bring strong analytical thinking, operational rigor, and a willingness to roll up their sleeves to solve complex problems. Hard work is the norm, not for recognition, but for the greater good of our customers and the long-term health of our company. We embrace innovation, including responsible AI usage, to deepen insight, improve execution, and accelerate impact.

This role reflects those expectations: collaborative, data-informed, customer-centered, and grounded in professionalism and positive intent.

Role Summary

The Coaching Manager at DSOA owns the coaching function of the Inner Circle: the recruitment, onboarding, development, and ongoing support of the coaches who deliver mentorship and guidance to members. This role ensures coaching is high quality, consistent, and closely tied to the member outcomes and retention goals that drive DSOA’s value.

Working alongside the Curriculum Designer, who owns the educational content members learn, the Coaching Manager owns the people and experience that bring that content to life. Together they ensure DSOA members receive a coaching experience that is expert, supportive, and worth renewing for. Success in this role requires strong people leadership, a sharp eye for coaching quality, and close partnership with the Program Lead, Member Success, and Marketing.

Key Responsibilities

Coach Recruitment & Onboarding

• Build and maintain a strong roster of coaches, recruiting for the skills, experience, and fit DSOA members expect.
• Design and run a consistent onboarding experience that equips new coaches to deliver value quickly.
• Define clear role expectations, standards, and coaching guidelines so every member receives a dependable experience.

Coaching Quality & Development

• Set and uphold quality standards for coaching across the member base, from Inner Circle to broader membership.
• Observe, evaluate, and develop coaches, providing feedback that continuously raises the bar.
• Identify and address performance gaps early, and recognize and retain top coaching talent.
• Maintain coaching resources, playbooks, and best practices in partnership with the Curriculum Designer.

Member Experience & Matching

• Match members with the right coaches based on needs, goals, and studio profile to maximize impact.
• Monitor member satisfaction with coaching and act quickly on feedback and escalations.
• Partner with Member Success to connect coaching activity to engagement, retention, and renewal outcomes.

Cross-Functional Collaboration

• Partner closely with the Curriculum Designer to keep coaching and curriculum aligned and reinforcing one another.
• Work with the Program Lead to plan coaching capacity, schedules, and coverage against program needs.
• Collaborate with Marketing and Member Success on coaching-related communications, events, and member touchpoints.

Performance & Insights

• Track coaching metrics such as utilization, quality, member satisfaction, and impact on retention.
• Translate coaching data and member feedback into recommendations that improve the program.
• Report regularly on coaching health and outcomes to the Program Lead.

AI Fluency & Improvement Mindset

• Use AI tools to streamline delivery workflows, summarize risks, or generate project artifacts.
• Identify automation or process improvements that accelerate execution.
• Champion operational excellence and continuous improvement practices across teams.

Qualifications

Required Qualifications

• 3+ years of experience managing coaches, mentors, trainers, or a comparable people-delivery function, preferably in a digital or membership-based environment.
• Demonstrated ability to recruit, develop, and retain high-performing people or contractors.
• Strong judgment about service or coaching quality, with the ability to give clear, constructive feedback.
• Excellent communication, relationship, and organizational skills, with the ability to manage multiple relationships and priorities simultaneously in a fast-paced environment.
• Data-driven mindset with the ability to translate analytics and member feedback into coaching improvements.
• Knowledge of the dance industry or passion for supporting small business owners is a plus.
• Experience using AI tools to accelerate work or improve operational efficiency.

Why This Role Matters

Coaches are the human face of DSOA’s value. When members feel supported by expert, engaged coaches, they stay, upgrade, and advocate for the community. The Coaching Manager makes that experience dependable at scale, protecting the relationships and quality that keep DSOA members renewing year after year, and that outcome sits squarely with this role.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• 100% employer-paid Basic Life and AD&D insurance
• 401(k) retirement plan with a 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 12 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

Internal Operations Specialist   

Location: Columbus, GA (Hybrid – 3 days/week in office)
Compensation: Competitive base + benefits

The Internal Operations Specialist manages the day-to-day financial and operational bookkeeping activities performed on behalf of our customers, combining full-cycle accounts payable and receivable, customer account and budget management, contract and product administration, and proactive communication with customers, vendors, and internal teams. As a trusted extension of each customer's back office, the Specialist ensures financial records are accurate, transactions are timely, and payables and receivables are reconciled and well documented. The ideal candidate is highly organized, detail-oriented, an effective communicator, and adaptable to evolving processes in a collaborative, technology-forward environment.

What you'll do: 

Accounts Payable

• Monitor the payables email inbox and physical mail, ensuring invoices are entered accurately and timely on behalf of customers, and expedite entry or alert customers in urgent situations.
• Process vendor address, phone, and email updates from vendor/customer notifications, returned mail, and review of recent invoices; update vendors' invoice routing methods for correct, efficient handling.
• Reconcile vendor statements to the vendor's payables records, ensuring all credits and adjustments are accurately entered.
• Research and reconcile payables issues, including payment adjustments, voids, stop payments, and re-issues, and resolve uncleared or unclaimed vendor payments with the vendor and/or customer.
• Communicate with payables vendors on invoices and payments, and negotiate disconnection of services and late fees on behalf of a customer.
• Obtain W-9s from vendors where necessary and take appropriate action to ensure accurate 1099 processing.

Accounts Receivable & Payments

• Enter and oversee customer account receivables, ensuring accurate records and timely follow-up.
• Process physical check payments accurately and timely, including managing lost and misposted payments, and scan and process remote deposits for timely financial reporting.
• Handle customer fund transfers, and monitor, approve, and issue refunds in accordance with company policies.
• Handle customer calls related to payment issues, troubleshooting, and providing solutions.

Bookkeeping, Budgets & Reconciliation

• Maintain accurate, up-to-date financial records for each customer, ensuring transactions are properly categorized and documented.
• Enter and edit customer budgets and monitor activity against them.
• Reconcile accounts and resolve discrepancies to keep customer books balanced and audit-ready.

Account, Contract & Product Administration

• Assist with the creation and management of customer contracts.
• Process user archive requests and administer product administrator permissions to ensure proper access control across partnerships.
• Maintain and update customer membership rosters and manage database tasks for membership records, ensuring all data is accurate and timely.

Customer, Vendor & Team Support

• Foster and maintain strong relationships with customers and vendors.
• Assist co-workers with client questions and problem-solving, provide feedback and solutions on bookkeeping/payables/receivables services, and identify and report training gaps when needed.
• Assist with administrative tasks, including collecting, sorting, and distributing incoming mail and preparing outgoing mail.

Ongoing Duties

• Comply with all company, divisional, and departmental policies and procedures, and protect confidential information.
• Represent the company to clients and the public, manage time-sensitive tasks daily, and contribute to departmental and company goals.
• Other duties as required.

What you'll bring: 

• High attention to detail and accuracy in financial recordkeeping, with a positive attitude toward learning new skills and systems.
• Strong organizational and time management skills, with the ability to prioritize and manage multiple projects simultaneously.
• Excellent verbal, written, and interpersonal communication skills.
• Strong decision-making skills, particularly in relation to financial processes and customer service.
• Ability to work independently and collaboratively within a team; self-motivated, adaptable, and agile in adjusting to evolving needs.

Preferred

• Associate's Degree or higher in a business-related field of study.
• Prior experience in bookkeeping, accounts payable, and/or accounts receivable, and familiarity with bookkeeping or accounting software.
• Microsoft Office proficiency (Outlook, Excel, SharePoint, Teams, etc.) and comfort working within a hybrid, technology-forward environment.

Why this role: 

• You'll play a key role in ensuring accurate, timely payables processing that directly supports our customers’ operational success.

• You’ll collaborate with vendors, customers, and internal teams across the organization, contributing to smooth financial workflows and positive client experiences.

• You’ll grow your expertise in vendor management, AP operations, tax documentation, and customer support while working within a hybrid, flexible environment.

• You’ll join a company committed to diversity, inclusion, and employee development—where learning is encouraged and your contributions can unlock future opportunities.

• This role includes competitive compensation, comprehensive benefits, paid leave, and the chance to make a meaningful impact supporting the communities our customers serve.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• 100% employer-paid Basic Life and AD&D insurance
• 401(k) retirement plan with a 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 12 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

CCPA Disclosure Notice Here.

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.