Onboarding Specialist

Location: Columbus, GA or Atlanta, GA preferred. Open to Remote

We are looking for an Onboarding Specialist to guide new SMB customers through a structured, high-quality onboarding experience that enables successful adoption, early value realization, and a smooth transition into ongoing support and success models. This role operates within the Professional Services & Onboarding organization and plays a critical role in setting the foundation for long-term customer outcomes. The Onboarding Specialist partners closely with Product, Customer Success, Support, PMO, and Performance Insights—executing standardized onboarding engagements that drive adoption and long-term customer success.

What you'll do:

Customer Onboarding & Adoption

• Execute standardized onboarding engagements aligned to defined onboarding frameworks, timelines, and scope
• Guide customers through setup, configuration, and orientation activities to ensure readiness and adoption
• Deliver training and enablement resources tailored to customer needs and maturity
• Identify onboarding risks, escalate issues appropriately, and support resolution to maintain delivery momentum

Delivery Execution & Coordination

• Track onboarding progress against milestones, timelines, and success criteria
• Maintain accurate onboarding documentation, customer notes, and delivery artifacts throughout the engagement lifecycle
• Collaborate cross-functionally to ensure smooth handoffs to Customer Success or Support teams
• Operate within PMO governance frameworks, delivery standards, and Performance Insights reporting models

Continuous Improvement & Enablement

• Contribute to the documentation and refinement of onboarding processes, templates, and best practices
• Participate in feedback loops to improve onboarding quality, consistency, and efficiency
• Support adoption of new tools, methodologies, and operating standards introduced by the organization

AI-Enabled & Data-Driven Ways of Working

• Leverage approved AI tools and automation to improve onboarding efficiency, quality, and consistency
• Use data, dashboards, and AI-supported insights to monitor onboarding health, identify risks early, and inform next steps
• Continuously build AI literacy and apply AI-enabled practices as part of day-to-day delivery
• Contribute to a culture of continuous improvement by identifying opportunities to streamline and enhance onboarding workflows

What you'll bring:

• Experience supporting SaaS onboarding, implementation, or customer enablement engagements
• Strong customer-facing communication, facilitation, and training skills
• Ability to manage multiple onboarding engagements with accountability and attention to detail
• Comfort working within structured delivery frameworks and onboarding plans
• Ability to document requirements, configurations, and processes clearly and accurately
• Familiarity with onboarding methodologies, tools, and delivery frameworks
• Comfort working with data, dashboards, and structured processes
• Organized, proactive, and execution-focused with strong follow-through
• Customer-centric and adaptable in dynamic environments
• Ownership-oriented, proactive, and accountable
• Collaborative team player aligned to shared outcomes and delivery standards
• Analytical and problem-solving skills with a focus on customer outcomes
• Proficient with Windows, Microsoft Office, and Adobe Acrobat applications
• Excellent written and oral communication skills

Why This Role:

• Serve as a key delivery contact during a critical phase of the customer journey, setting the foundation for long-term success
• Work at the intersection of technology, operations, and customer experience in a fast-paced SMB environment
• Operate in an AI-forward environment with access to modern tools that amplify your efficiency and impact
• Contribute directly to measurable outcomes—customer satisfaction (CSAT), onboarding cycle time, and early adoption—that matter to the business
• Own individual OKRs aligned to executive and functional priorities, with measurable outcomes tracked throughout the year

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Non-Exempt employees have a generous accrual policy
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual's judgment, problem-solving approach, and communication.

 

 

Accountant - Client Services Manager (Remote - EST/CST)

Accountant - Client Services Manager

Location: Remote (U.S. — Eastern and Central Time Zones Only)

Compensation: $75,000 - $85,000 USD per year

About the Role

We are looking for a full-time Accountant - Client Services Manager to join our growing team. This position supports a portfolio of clients by overseeing all areas relating to their general ledger. Working directly with client staff and lay leaders, the Accountant - Client Services Manager is expected to take initiative in maintaining each client's financial health and serve as a trusted accounting resource across their organization.

What You'll Do

• Provide accurate and timely monthly financial reporting including balance sheets and profit and loss statements.
• Assist clients with budget entry, expense tracking, and monthly contributions management.
• Work closely with internal AP and AR team members to oversee accurate bank reconciliations and ensure precision.
• Manage year-end 1099 preparation for vendors and collaborate with the Accounts Payable Manager.
• Maintain client-specific documentation, standardize bookkeeping for new clients, and track and complete custom projects.
• Communicate regularly with clients through email and meetings, support clients during audits or financial reviews, and actively participate in team meetings and initiatives.

What You'll Bring

• Bachelor's Degree in Accounting with 5+ years of accounting experience.
• Extensive experience in bookkeeping, financial reporting, budgeting, General Ledger systems, and external audits.
• Proficiency in Excel, O365, and QuickBooks with demonstrated success managing multiple clients and projects simultaneously.
• Outstanding customer service skills and effective communication, both written and oral, with a strong ability to synthesize financial information for non-finance audiences.
• Adaptability, self-motivation, exceptional attention to detail, and the ability to manage multiple high-priority projects in a remote team environment.

Nice to Have

• Experience with project management software such as Monday.com or Asana.
• Controller-level experience at a small to mid-sized company or nonprofit.
• Experience with nonprofit and restricted funds accounting and reporting.
• Strong analytical and problem-solving skills.

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Excited about this role but don't meet every single requirement? Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace. If your past experience doesn't align perfectly with every qualification listed, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

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Benefits

• Medical, dental, and vision insurance options
• 100% employer-paid short and long-term disability
• Basic Life Insurance
• 401(k) with 100% company match
• Flexible paid personal and vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company-paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits and Engagement Platform

Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law.

Interview Process and Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews. To ensure a fair and consistent experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual's judgment, problem-solving approach, and communication.

 

Client Accounting Specialist

Location: Atlanta, GA (Hybrid)
Compensation: Competitive base + benefits 

Our company seeks a full time Client Accounting Specialist to be based in our Columbus, GA office. This position supports the delivery of accurate and timely accounting services to a portfolio of nonprofit fraternity and sorority clients. This role is ideal for an early‑career professional seeking hands‑on experience in nonprofit accounting, client service, and financial operations. The Client Accounting Specialist works under the guidance of senior accounting team members and contributes to daily accounting activities while building technical and professional skills.

What you'll do:

• Respond to basic client inquiries in a professional, service‑oriented manner
• Process accounts receivable accurately and in accordance with each client organization’s schedule and requirements
• Review client expenses and receipts to ensure proper coding, documentation, and nonprofit compliance
• Perform account reconciliations, including bank and balance sheet accounts
• Support month‑end close activities, including preparing and posting basic journal entries
• Prepare and distribute monthly financial reports to client officers and stakeholders
• Assist in the preparation of annual budgets based on client‑specific needs and input
• Prepare for and participate in formal business reviews with client officers twice annually or as requested
• Support annual audit and tax preparation processes (e.g., Form 990) by gathering required documentation
• Follow established accounting procedures, internal controls, and documentation standards
• Learn and apply nonprofit accounting standards and best practices
• Maintain complete and accurate client‑specific documentation to ensure the integrity of client records

• Standardize bookkeeping for new clients and track and complete custom projects.
• Communicate regularly with clients through email and meetings and support clients during audits or financial reviews

What you'll bring: 

• Bachelor’s degree in Accounting
• 1-3 years of full time, internship, coursework, or part‑time experience in public accounting or equivalency
• Experience in bookkeeping, financial reporting, budgeting, General Ledger systems, external audits, and proficiency in Excel, O365, and ERP systems such as QuickBooks, demonstrating success in managing multiple clients and projects.
• Demonstrate outstanding customer service skills and effective communication, both written and oral, with a strong ability to synthesize information.
• Exhibit adaptability, self-motivation, a strong work ethic, exceptional attention to detail, and the ability to manage multiple high-priority projects while collaborating effectively in a remote and in-office hybrid team setting.

Why This Role

•  

  • Provides hands-on exposure to nonprofit accounting within a structured, supportive team environment

  • Offers direct client interaction with fraternity and sorority organizations, building strong communication and service skills

  • Delivers end-to-end accounting experience, including AR, reconciliations, month-end close, budgeting, audits, and tax support

  • Ideal for early-career professionals seeking practical experience beyond entry-level bookkeeping

  • Emphasizes learning and applying nonprofit accounting standards and best practices

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

 

Sr. Analyst, Customer Support

Location: Austin, TX (Hybrid), Remote

We are looking for a Sr. Analyst, Customer Support to serve as the dedicated analytics partner to our Customer Support organization within CX Operations. This role is responsible for turning operational data into the metrics, insights, and narratives that drive decisions across 17 software products—owning reporting cadences, monitoring KPIs, and translating business requirements into clear Power BI dashboard specifications. The Sr. Analyst partners closely with the Head of Customer Support, the Director of Reporting & Analytics, and our internal BI engineering team to ensure that support leaders have the accurate, timely, and actionable data they need to manage the function at scale.

What you’ll do:

Reporting & Insights Ownership

• Own the weekly reporting cadence for the Head of Customer Support and ops leadership—on time, every time
• Own the Customer Support section of the monthly ops reporting pack presented to the ELT
• Translate business requirements into clear dashboard specifications for the Power BI engineering team
• Ensure accuracy and reliability of all Customer Support reporting outputs—serving as the quality gate for all deliverables
• Interpret dashboard data and surface the narrative behind the numbers for functional leaders

KPI Monitoring & Operational Insights

• Monitor SLA attainment, ticket volume trends, CSAT, first contact resolution, and time-to-resolve across all products
• Proactively flag anomalies and emerging trends before they become escalations
• Conduct deep-dive analyses when metrics move unexpectedly or when root cause understanding is needed
• Support workforce planning and capacity tracking for the Support function

KPI Definition & Governance

• Partner with the Head of Customer Support to define and maintain core metric definitions and targets
• Standardize metric definitions in alignment with the Director of Reporting & Analytics and the peer analyst role
• Maintain documentation for data sources, metric logic, and reporting processes
• Serve as the business-side owner of Support data—partnering with engineering on data quality in Zendesk and Salesforce

Cross-Functional Partnership

• Act as the primary liaison between Customer Support leadership and the Power BI engineering team
• Coordinate dashboard requirements, prioritization, and iteration cycles with the engineering team
• Collaborate with Finance, RevOps, and the peer analyst as needed to align on shared definitions and reporting

What you’ll bring:

• 4–6 years in an analytics, reporting, or business analyst role supporting Customer Support, CX, or operations
• Solid SQL skills—ability to pull and manipulate data independently across multiple source systems
• Comfort working with and interpreting Power BI dashboards, including the ability to write clear specifications for what needs to be built
• Hands-on experience with Zendesk or Salesforce Service Cloud data
• Strong ability to translate data into a clear narrative—understanding what the numbers mean, not just what they are
• Exceptional attention to detail and commitment to reporting accuracy—day-to-day reliability is non-negotiable in this role
• Clear written and verbal communication skills, with the ability to present findings to operational leaders without jargon
• Experience in or strong familiarity with SaaS environments and support operations concepts (tiered support models, SLA structures, CSAT methodology)
• Experience writing dashboard or reporting requirements for a BI or engineering team (preferred)
• Experience contributing to ELT or board-level reporting packs (preferred)

Why This Role:

• Play a foundational role in a newly built Reporting & Analytics function within CX Strategy—this is not a backfill, it’s a build
• Work directly with senior leadership, including the Head of Customer Support and the VP of CX Strategy, with real influence on how the function is managed
• Own meaningful reporting outputs—from daily operational cadences to monthly ELT packs—with visibility across the organization
• Operate across a modern reporting stack: Power BI, Salesforce, Zendesk, Kantata, and Monday.com
• Join a company scaling quickly through acquisition and organic growth, where analytical rigor is increasingly central to how decisions get made

 

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Exempt employees receive flexible PTO
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

Interview Process & Expectations Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

Configuration Specialist (SMB)

Location: Columbus, GA or Atlanta, GA - Hybrid 2 to 3 days per week

We are looking for a Configuration Specialist to serve as a key internal delivery function within our Professional Services & Onboarding organization. This role is responsible for executing accurate, timely, and standardized system configuration activities that support customer onboarding and implementation engagements. The Configuration Specialist partners closely with Onboarding Consultants, Solution Consultants, Project Managers, and delivery leadership to ensure configuration work is completed to defined requirements, quality standards, and delivery timelines—enabling customer-facing teams to deliver exceptional experiences at scale.

What you'll do:

Configuration Execution

• Execute system configuration tasks based on documented requirements, implementation plans, and defined standards
• Apply established configuration patterns, templates, and best practices to ensure consistency and quality across all deliverables
• Validate configurations for accuracy, completeness, and alignment with documented specifications prior to handoff
• Maintain a high bar for output quality, minimizing rework and post-handoff corrections

Delivery Support & Coordination

• Partner with Onboarding Consultants, Solution Consultants, and Engagement Managers to support customer onboarding and implementation engagements
• Complete configuration work within assigned timelines to support broader delivery milestones and customer go-live dates
• Surface configuration risks, dependencies, or discrepancies to delivery leads in a timely manner for resolution
• Operate within PMO governance frameworks, delivery standards, and Performance Insights reporting models

Documentation & Quality

• Maintain accurate configuration documentation, records, and internal delivery artifacts throughout the project lifecycle
• Follow defined processes, checklists, and quality controls to ensure repeatable, consistent outcomes
• Contribute feedback to improve configuration standards, templates, and internal documentation over time
• Track and report progress against individual delivery commitments and quality metrics

AI-Enabled & Data-Driven Ways of Working

• Leverage approved AI tools and automation to improve configuration efficiency, accuracy, and throughput
• Use data, dashboards, and task-level metrics to manage workload and delivery commitments
• Continuously build AI literacy and apply AI-enabled practices to day-to-day execution
• Contribute to a culture of continuous improvement by identifying opportunities to streamline configuration workflows

 

What you'll bring:

• High school diploma
• Technical aptitude for system configuration and software setup
• Strong attention to detail and execution discipline
• Ability to follow defined processes, standards, and technical requirements with consistency
• Effective written and internal communication skills
• Comfort working within structured delivery frameworks and task-based workflows
• Ability to document configuration steps, changes, and outcomes clearly and accurately
• Analytical and problem-solving skills
• A self-starter with the ability to work with people in a team capacity and independently
• A high degree of attention to detail
• Proficient with Windows, Microsoft Office and Adobe Acrobat applications
• Excellent written and oral communication skills

 

Why This Role:

• Play a foundational role in enabling successful customer onboarding and implementation across Togetherwork's SMB segment
• Work at the intersection of technology and operations, building deep expertise in system configuration and delivery excellence
• Operate in an AI-forward environment with access to modern tools that amplify your efficiency and impact
• Contribute directly to measurable outcomes—configuration quality, delivery timeliness, and reduced rework—that matter to the business

 

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Non-Exempt employees have a generous accrual policy
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

Interview Process & Expectations Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual's judgment, problem-solving approach, and communication.

Data Entry Specialist

Location: Hybrid in office 2 to 3 days a week - Atlanta, GA

The Data Entry Specialist is responsible for managing and validating customer-submitted data during the onboarding process for SMB PetCare customers. This entry-level role ensures that data templates are completed accurately, consistently, and in alignment with defined standards prior to downstream processing by Data Analysts.

The Data Entry Specialist acts as the first line of quality control for customer data submissions—reviewing inputs, identifying gaps or inconsistencies, and coordinating directly with customers to ensure completeness and correctness. This role is highly process-driven and detail-oriented, with a clear development path toward a Data Analyst position.

What You'll Do: 

1. Customer Data Intake & Validation

• Receive and manage customer data submissions using standardized templates (Excel, CSV, etc.)
• Review submissions for completeness, formatting accuracy, and adherence to defined template requirements
• Identify missing fields, inconsistent formats, or incorrect data structures
• Ensure required fields and mandatory data elements are populated correctly
• Maintain tracking of submission status across multiple onboarding engagements

2. Template Compliance & Quality Control

• Enforce standard data templates and submission guidelines
• Validate that customer data aligns with expected formats (e.g., date formats, required fields, naming conventions)
• Flag non-compliant submissions and provide clear, actionable feedback to customers
• Prevent incomplete or incorrect data from progressing into migration workflows

3. Customer Communication & Follow-Up

• Communicate directly with customers to request corrections, clarifications, or missing data
• Provide clear guidance and examples to help customers properly complete templates
• Follow up on outstanding data issues to maintain onboarding timelines
• Escalate repeated or systemic data issues to onboarding leads when needed

4. Process Adherence & Documentation

• Follow established onboarding data intake processes and checklists
• Maintain accurate records of data submissions, issues identified, and resolutions
• Contribute to continuous improvement of templates, instructions, and validation checklists
• Support documentation of common data issues and recommended fixes

What You'll Bring: 

Technical & Functional Skills

• Familiarity with structured data formats (CSV, spreadsheets)
• Ability to follow defined templates and validation rules
• Exposure to SaaS environments or onboarding processes is a plus
• Microsoft Excel (navigating sheets of data, basic formulas, and sorting/filtering tables)
• Understanding of data patterns (for data review or pulling specific data out of a larger dataset)
• Basic MySQL database knowledge (to understand how different pieces of data are related and spot data format errors)

Execution & Detail Orientation

• Strong attention to detail and accuracy
• Ability to follow structured processes consistently
• Strong organizational skills for managing multiple data submissions
• Comfort working in a high-volume, process-driven environment

Communication & Customer Interaction

• Clear and professional written communication skills
• Ability to explain issues and required corrections to non-technical users
• Confidence in pushing back on incomplete or incorrect submissions

Problem Solving

• Ability to identify basic data inconsistencies and errors
• Structured approach to reviewing and validating data
• Willingness to escalate issues when appropriate

What Drives Us

At Togetherwork, we exist to help community-driven organizations grow and thrive—creating better experiences for the people they serve. As part of our team, you’ll contribute to our TW28 vision by living our core values:

• Obsess over our customers.
• Own it. Together.
• Move fast with purpose.

These values guide how we work, collaborate, and grow—together.

 

 

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

Interview Process & Expectations
Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

Product Designer I (Associate) 

Department: Product 

Reports To: VP of Design & Usability

Location: Austin, TX (Hybrid Required) 

 

Overview 

Many of our products were built over time across distributed teams and evolving standards. We are modernizing these applications to create clearer, more accessible, and more scalable user experiences. 

We are also rethinking how design work gets done. AI is not a side tool on this team — it is embedded in how we research, prototype, build, and deliver. We expect every designer to actively use AI across their workflow, push its limits, and share what they learn. 

This is an early-career role with real ownership. You will work on meaningful product problems, contribute to shared design systems, and experiment with AI-augmented workflows daily. The pace is fast, the problems are ambiguous, and the tools are still being invented. 

This is not a pixel-polishing role. This is not a role with rigid process and predictable deliverables. This is a foundational product design role in an environment where experimentation is the expectation. 

 

Role Summary 

We are looking for an associate product designer who is already experimenting with AI in their design practice and is hungry to go further. You are not waiting for someone to hand you a process — you are figuring out what works, testing new approaches, and iterating quickly. 

You are curious, resourceful, and comfortable with ambiguity. You ask sharp questions, seek feedback, and care deeply about usability and clarity. You are energized by the idea of using AI to move faster and think bigger — not as a shortcut, but as a multiplier. 

You will support modernization efforts across the Togetherwork portfolio, contribute to shared design systems, and collaborate closely with product and engineering. You will also be expected to actively experiment with AI tools for research synthesis, prototyping, content generation, accessibility auditing, and workflow automation. 

If you prefer highly structured, predictable environments with well-documented processes, this is probably not the right fit. If you thrive when you are given a hard problem, modern tools, and the freedom to figure it out — keep reading. 

 

What You’ll Do 

A Collaborative Partner to Product and Engineering 

• Own UX for specific features or defined product areas within the Togetherwork portfolio, from discovery through delivery 

• Improve clarity, usability, and accessibility within existing workflows — using AI-assisted analysis to identify issues and validate solutions faster 

• Contribute to shared design system components by applying established patterns and proposing improvements 

• Collaborate closely with product managers and engineers, translating ambiguous requirements into testable design directions 

• Use AI tools daily — for research synthesis, competitive analysis, rapid prototyping, copy generation, accessibility checks, and workflow automation 

• Experiment with emerging AI capabilities and share findings with the team; your discoveries will shape how we work 

• Iterate on designs based on feedback from senior designers, cross-functional partners, and real usage data 

• Participate in modernization efforts across legacy workflows, bringing fresh perspective and modern tooling to established products 

You will work in an environment where teams are being built, processes are maturing, and standards are evolving. You will gain exposure to systems thinking, scalable UX practices, and AI-augmented design workflows as part of your growth. 
 

Qualifications 

Required Qualifications 

• 2–4 years of product design experience (internships or relevant experience included) 

• Experience working on SaaS products or complex workflows (academic or professional) 

• Foundational understanding of UX principles and interaction design 

• Strong communication skills and openness to feedback 

• Demonstrated, active use of AI tools in your design workflow — not just awareness, but regular practice across research, prototyping, or building 

• A portfolio showing clear problem framing, thoughtful design decisions, and AI-augmented work 

Portfolio Requirements 

We are specifically looking for: 

• Clear articulation of the problem and constraints 

• Evidence of iteration based on feedback 

• Thoughtful application of usability principles 

• Concrete examples of AI tools in your process — what you used, how it changed your approach, and what you learned (we want to see this, not just hear about it) 

As part of the interview process, candidates will be asked to present work and discuss their problem framing, design decisions, and how they incorporated feedback. 

Product Content Engineer

Department: Product & Strategy

Reports to: Director, Product Content & Digital Adoption

Location: Austin, TX (Hybrid Required)

Overview

At Togetherwork, we set a high bar for clarity, collaboration, and execution. While our Product & Strategy leaders own portfolio outcomes, our individual contributors are equally essential, bringing curiosity, precision, and a commitment to excellence to every initiative. We work in deep partnership with Engineering, Revenue, CX, Operations, and Support, sharing accountability for delivering stable, modern, insight-driven products that help our customers thrive.

This team operates differently. We are building an AI-first content and digital adoption function where AI is the primary production method, not an accelerator, but the engine. Every workflow, artifact, and deliverable is expected to be designed around AI-powered pipelines, with human expertise applied to strategy, editorial judgment, quality assurance, and continuous improvement.

We expect team members to bring strong analytical thinking, operational rigor, and deep fluency with generative AI, content automation, and modern tooling. Hard work is the norm, not for recognition, but for the greater good of our customers and the long-term health of our company.

This role reflects those expectations: AI-native, data-informed, customer-centered, and grounded in professionalism and positive intent.

Role Summary

The Product Content Engineer is an individual contributor responsible for producing technical content across Togetherwork's product portfolio using AI-first workflows. This role operates within established AI content pipelines, running prompts, refining output, ensuring accuracy, and maintaining content across assigned products.

This is not a traditional technical writing role. The Product Content Engineer is expected to use AI as the primary drafting tool for all content, applying editorial judgment, product knowledge, and quality standards to ensure output is accurate, clear, and on-brand. Over time, this role will develop deeper pipeline skills and take on more complex content areas.

This role works closely with Product Owners, the Senior Product Content Engineer, and the Digital Adoption Specialist to ensure content is delivered on time, aligned with releases, and consistent across products.

This role operates under the direction of the Director, Product Content & Digital Adoption, and receives day-to-day coaching from the Senior Product Content Engineer on pipeline execution, editorial standards, and content quality.

Key Responsibilities

AI-First Content Production

• Use established AI content pipelines to generate release notes, in-app help, enablement materials, and documentation drafts.
• Apply editorial review to all AI-generated output, checking for accuracy, clarity, voice consistency, and technical correctness.
• Follow content templates, style guides, and taxonomy standards defined by the Director and Senior Content Engineer.
• Continuously flag pipeline issues, suggest prompt improvements, and contribute to workflow refinement.
• Track content production metrics including coverage, cadence, and quality scores.

Release Notes & In-App Help Content

• Produce release notes and changelogs for assigned products aligned to sprint and quarterly release cycles.
• Create and maintain in-app contextual help content that guides users through features and workflows.
• Ensure release communications are delivered on time and coordinated with Product and GTM teams.
• Maintain content freshness by updating documentation as features evolve or are deprecated.

Internal Enablement Content

• Develop enablement materials for Sales, CX, and Support teams tied to feature releases and product updates.
• Translate technical product changes into clear, audience-appropriate content for non-technical stakeholders.
• Support the creation of training guides, FAQ documents, and quick-reference materials.
• Collaborate with CX and Revenue teams to understand content gaps and prioritize enablement needs.

Cross-Functional Collaboration & Delivery Alignment

• Work closely with Product Owners to capture feature details and requirements for content production.
• Coordinate with the Digital Adoption Specialist to ensure written and in-app content are complementary.
• Participate in sprint reviews, launch readiness meetings, and cross-functional planning sessions.
• Escalate content risks, blockers, or quality concerns to the Senior Content Engineer or Director promptly.

Qualifications

Required Qualifications

• 3 to 5+ years of technical writing, content production, or product documentation experience in SaaS or software environments.
• Demonstrated ability to use AI/LLM tools for content generation and workflow automation.
• Strong writing and editing skills with a focus on clarity, accuracy, and consistency.
• Experience producing release notes, help documentation, or enablement content.
• Familiarity with documentation tools and platforms (Confluence, Jira, or similar).
• Ability to learn new products quickly and translate technical concepts into clear, user-friendly content.
• Collaborative mindset with comfort working across Product, Engineering, and customer-facing teams.
• Must be located in Austin, TX; hybrid work required.

Preferred Qualifications

• Experience in multi-product B2B SaaS environments.
• Familiarity with Pendo or other digital adoption platforms.
• Experience supporting platform migrations or customer transitions.
• Background in product marketing, customer education, or UX writing.
• Experience working within AI-powered content pipelines or prompt-based workflows.

Interview Integrity & Use of AI

We value authenticity, expertise, and real-time problem solving during our interview process. Candidates are expected to represent their own knowledge, experience, and thinking without the use of AI-assisted tools during interviews.

The use of any AI tools during interviews, including but not limited to real-time scripting, recording, transcription, response generation, or coaching tools, is strictly prohibited. This applies to phone, video, in-person, and technical or case-based interviews.

While we strongly value candidates who understand how to use AI tools effectively and responsibly, and this role specifically requires deep AI fluency, interviews must reflect the candidate's own abilities and perspectives. Any candidate found to be using AI-assisted tools during the interview process will be immediately disqualified from consideration.

Why This Role Matters

The Product Content Engineer ensures that Togetherwork's customers and internal teams have the clear, accurate content they need to succeed. Across 15+ products, this role keeps release communications flowing, help content current, and enablement materials aligned with what is actually shipping. By operating within AI-first pipelines, this role delivers content at a pace and consistency that traditional approaches cannot match, directly supporting customer satisfaction, support deflection, and product adoption.

Curriculum Designer 

Department: Product 

Reports To: Program Lead 

Location: Austin, TX (Hybrid Preferred) 

Overview 

At Togetherwork, we set a high bar for clarity, collaboration, and execution. While our Product & Strategy leaders own portfolio outcomes, our individual contributors are equally essential—bringing curiosity, precision, and a commitment to excellence to every initiative. We work in deep partnership with Engineering, Revenue, CX, Operations, and Support, sharing accountability for delivering stable, modern, insight-driven products that help our customers thrive. 
 
We expect ICs to bring strong analytical thinking, operational rigor, and a willingness to roll up their sleeves to solve complex problems. Hard work is the norm—not for recognition, but for the greater good of our customers and the long-term health of our company. We embrace innovation, including responsible AI usage, to deepen insight, improve execution, and accelerate impact. 
 
This role reflects those expectations: collaborative, data-informed, customer-centered, and grounded in professionalism and positive intent. 

Role Summary 

The Curriculum Designer at Dance Studio Owner's Association (DSOA) is responsible for designing, developing, and continuously improving educational content and communication strategies across the Inner Circle and broader DSOA programs. This role blends curriculum design expertise with content strategy and project management, ensuring that all educational experiences are pedagogically sound, engaging, and aligned with DSOA's mission and member outcomes. 

Partnering closely with the Program Lead, cross-functional teams, and contractors, the Curriculum Designer brings a data-informed lens to content development — translating member feedback, engagement data, and industry trends into curriculum that drives real results for dance studio owners. 

 

Key Responsibilities  

Curriculum & Content Development 

• Lead the design and development of lesson plans, masterclasses, and educational resources on key business concepts, ensuring content is engaging, results-oriented, and pedagogically sound. 

• Build out the Inner Circle curriculum and LMS in collaboration with contractors and internal stakeholders. 

• Create educational content that meets the diverse learning needs of dance studio owners across experience levels. 

• Experiment with and implement innovative teaching methods and tools to improve learning outcomes and member satisfaction. 

• Continuously refine and evaluate the effectiveness of educational content based on member feedback and industry best practices. 

• Manage a variety of content formats including video, written, visual, and digital assets from ideation through execution. 

Communication Strategy & Content Management 

• Oversee and strategize communications for DSOA's Inner Circle and additional revenue streams, including Studio Transformation, Studio Sync, and other programs. 

• Manage content across multiple channels — including email, social media, and member platforms — ensuring consistency and alignment with DSOA's messaging and values. 

• Collaborate with contractors to ensure all copy and creative assets are on-brand and deliver on organizational goals. 

• Implement data-focused strategies to maximize member engagement and program participation. 

Educational Innovation & Strategy 

• Research and incorporate the latest trends in education, instructional design, and the dance industry to ensure DSOA remains a leader in business education for studio owners. 

• Collaborate with the Program Lead and broader team to ensure seamless integration of educational elements across all DSOA programs. 

• Contribute to strategic planning by providing insights and direction from an educational perspective, ensuring curriculum aligns with organizational goals and member growth. 

• Translate member insights and engagement data into actionable improvements to curriculum design and content strategy. 

Project Management & Cross-Functional Collaboration 

• Manage multiple content and communication projects simultaneously, ensuring timely and efficient development and delivery. 

• Partner cross-functionally to ensure content supports overall program success and member engagement. 

• Lead content creation for both internal use (Inner Circle members) and external marketing initiatives. 

AI Fluency & Improvement Mindset 

• Use AI tools to streamline delivery workflows, summarize risks, or generate project artifacts. 

• Identify automation or process improvements that accelerate execution. 

• Champion operational excellence and continuous improvement practices across teams 

Qualifications 

Required Qualifications 

• 3+ years of experience in curriculum development, content strategy, or educational program management, preferably in a digital or membership-based environment. 

• Proven ability to design and deliver engaging, results-oriented educational content across multiple formats (video, written, visual, digital). 

• Experience managing communication across multiple channels including email, social media, and online learning platforms. 

• Data-driven mindset with the ability to translate analytics and member feedback into content and curriculum improvements. 

• Strong project management skills with the ability to manage multiple projects and stakeholders simultaneously. 

• Knowledge of the dance industry or passion for supporting small business owners is a plus. 

• Experience using AI tools to accelerate work or improve operational efficiency. 

Why This Role Matters 

The Curriculum Designer is the creative and strategic engine behind DSOA's educational experience. By developing content that is engaging, evidence-informed, and deeply relevant to dance studio owners, this role directly drives member retention, program satisfaction, and business growth. When the curriculum is strong, members stay, upgrade, and succeed — and that outcome sits squarely with this role. 

 

Delivery Manager

Location: Austin, TX
Schedule: Full-time | Hybrid (2–3 days in office)
Reports to: Product Leadership

As a Delivery Manager, you will ensure predictable, high-quality execution across the product lifecycle. You will partner closely with Product, Engineering, Design, and cross-functional stakeholders to plan work, manage dependencies, and drive delivery from idea through launch and beyond.

This role serves as the operational connector across teams, providing structure, visibility, and follow-through so teams can focus on delivering value to customers.

What You’ll Do

• Own delivery execution across all phases of the product lifecycle, from ideation through launch and sunset
• Build and maintain delivery plans, timelines, and cross-functional alignment
• Partner with Product Managers and Product Owners to ensure roadmap feasibility and backlog readiness
• Coordinate work across Engineering, Design, CX, Revenue, and Operations
• Identify and manage risks, dependencies, and blockers early and proactively
• Provide clear delivery updates and status visibility to stakeholders
• Support launch readiness and post-launch tracking
• Continuously improve delivery processes, tooling, and execution practices

What You’ll Bring

• 3 to 5+ years of experience in delivery management, program management, or project management for software products
• Strong understanding of Agile delivery and product lifecycle frameworks
• Proven ability to manage complex timelines and cross-functional stakeholders
• Clear, concise communication and strong organizational skills
• Comfort working in a fast-paced, collaborative environment
• Strong problem-solving mindset with attention to detail

Why This Role Matters

This role is essential to ensuring that product initiatives move forward with clarity, discipline, and accountability. By providing operational leadership across teams, the Delivery Manager reduces delivery risk, improves predictability, and strengthens trust between Product, Engineering, and the broader organization. The impact of this role is felt in smoother launches, clearer communication, and a more consistent experience for customers.

Bonus Points

• Experience in SaaS or platform-based product organizations
• Experience supporting distributed or offshore teams
• Familiarity with delivery governance, KPIs, or post-launch performance tracking
• Experience using tools or automation to improve delivery efficiency

Compensation & Benefits

Base Salary: Competitive
Bonus: Performance-based

Benefits Include:

• Medical, dental, and vision insurance options

• 100% employer-paid short- and long-term disability

• Basic life insurance

• 401(k) with 100% company match up to 4%

• Flexible paid personal/vacation time built on trust and accountability

• 10 sick days annually

• 10 company-paid holidays

• 6 weeks paid parental leave

Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law.

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.