Product Owner

Department: Product
Reports To: Vice President, Product & Strategy
Location: Austin, TX
Schedule: Full-time | Hybrid (2–3 days in office)

Overview

At Togetherwork, we set a high bar for clarity, collaboration, and execution. While our Product & Strategy leaders own portfolio outcomes, our individual contributors play a critical role in translating strategy into high-quality, customer-centered execution. We work in close partnership with Engineering, Design, Delivery, CX, Support, Revenue, and Operations to build stable, modern products that help our customers succeed.

Product Owners at Togetherwork are hands-on practitioners who bring strong analytical thinking, operational discipline, and a willingness to engage deeply in sprint-level execution. We embrace innovation, including responsible use of AI, to improve insight, speed, and delivery quality. This role reflects those expectations: collaborative, detail-oriented, and focused on delivering meaningful outcomes.

What You’ll Do

Translate product strategy and roadmap priorities into clear, actionable backlog items
Own, prioritize, and maintain a well-groomed product backlog across two Scrum teams
Write detailed user stories and acceptance criteria that enable predictable delivery
Participate fully in Scrum ceremonies, including planning, grooming, standups, reviews, and retrospectives
Support onshore, offshore, or blended engineering teams by ensuring work is well-defined and unblocked
Create mockups, workflows, and prototypes in Figma to communicate feature intent
Collaborate closely with Designers to refine UX flows and ensure customer needs are met
Partner with Product Managers to ensure sprint execution aligns with roadmap goals
Coordinate with Delivery Managers to keep releases on track and risks visible
Support go-to-market efforts by clarifying feature functionality and customer value
Incorporate customer insights from CX, Support, and analytics into backlog decisions
Monitor product health, adoption, and feedback to inform continuous improvement
Use AI tools to accelerate story writing, analysis, and workflow efficiency

What You’ll Bring

2–4+ years of experience as a Product Owner or in a similar Agile delivery role
Strong experience writing user stories, acceptance criteria, and managing product backlogs
Hands-on experience creating mockups and prototypes using Figma
Experience supporting two or more Scrum teams simultaneously
Ability to work effectively with both onshore and offshore development teams
Strong communication and facilitation skills across technical and non-technical audiences
Solid understanding of Agile delivery, UX principles, and technical constraints
Ability to translate customer and business needs into clear implementation requirements

Bonus Points

Experience supporting multiple product areas or complex portfolios
Background working in SaaS or platform-based software environments
Experience using AI tools to improve backlog quality, discovery, or delivery workflows
Comfort operating in fast-paced, evolving product organizations

Why You’ll Love Working Here

High-impact role translating strategy into real customer value
Strong cross-functional partnerships with Product, Engineering, Design, and Delivery
Culture of ownership, clarity, and continuous improvement
Opportunity to grow your product craft while supporting meaningful customer outcomes
Hybrid work model that balances collaboration and flexibility

Belonging at Togetherwork

Excited about this role but don’t meet every requirement? Research shows that women and individuals from historically underrepresented groups are less likely to apply unless they meet every qualification. Togetherwork is committed to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your experience doesn’t align perfectly with every qualification, we encourage you to apply. You may be the right candidate for this role or another opportunity with us.

Benefits & Compensation

Togetherwork offers competitive compensation and a comprehensive benefits program.

Product Owner

Department: Product
Reports To: Hiring Manager
Location: Austin, TX
Schedule: Full-time | Hybrid (2–3 days in office)

Work Authorization Notice: At this time, we are unable to provide immigration sponsorship for this position. Candidates must have current, unrestricted authorization to work in the country where the role is based.

Overview

At Togetherwork, we set a high bar for clarity, collaboration, and execution. While our Product & Strategy leaders own portfolio outcomes, our individual contributors play a critical role in translating strategy into high-quality, customer-centered execution. We work in close partnership with Engineering, Design, Delivery, CX, Support, Revenue, and Operations to build stable, modern products that help our customers succeed.

Product Owners at Togetherwork are hands-on practitioners who bring strong analytical thinking, operational discipline, and a willingness to engage deeply in sprint-level execution. We embrace innovation, including responsible use of AI, to improve insight, speed, and delivery quality. This role reflects those expectations: collaborative, detail-oriented, and focused on delivering meaningful outcomes.

What You’ll Do

Translate product strategy and roadmap priorities into clear, actionable backlog items
Own, prioritize, and maintain a well-groomed product backlog across two Scrum teams
Write detailed user stories and acceptance criteria that enable predictable delivery
Participate fully in Scrum ceremonies, including planning, grooming, standups, reviews, and retrospectives
Support onshore, offshore, or blended engineering teams by ensuring work is well-defined and unblocked
Create mockups, workflows, and prototypes in Figma to communicate feature intent
Collaborate closely with Designers to refine UX flows and ensure customer needs are met
Partner with Product Managers to ensure sprint execution aligns with roadmap goals
Coordinate with Delivery Managers to keep releases on track and risks visible
Support go-to-market efforts by clarifying feature functionality and customer value
Incorporate customer insights from CX, Support, and analytics into backlog decisions
Monitor product health, adoption, and feedback to inform continuous improvement
Use AI tools to accelerate story writing, analysis, and workflow efficiency

What You’ll Bring

2–4+ years of experience as a Product Owner or in a similar Agile delivery role
Strong experience writing user stories, acceptance criteria, and managing product backlogs
Hands-on experience creating mockups and prototypes using Figma
Experience supporting two or more Scrum teams simultaneously
Ability to work effectively with both onshore and offshore development teams
Strong communication and facilitation skills across technical and non-technical audiences
Solid understanding of Agile delivery, UX principles, and technical constraints
Ability to translate customer and business needs into clear implementation requirements

Bonus Points

Experience supporting multiple product areas or complex portfolios
Background working in SaaS or platform-based software environments
Experience using AI tools to improve backlog quality, discovery, or delivery workflows
Comfort operating in fast-paced, evolving product organizations

Why You’ll Love Working Here

High-impact role translating strategy into real customer value
Strong cross-functional partnerships with Product, Engineering, Design, and Delivery
Culture of ownership, clarity, and continuous improvement
Opportunity to grow your product craft while supporting meaningful customer outcomes
Hybrid work model that balances collaboration and flexibility

Belonging at Togetherwork

Excited about this role but don’t meet every requirement? Research shows that women and individuals from historically underrepresented groups are less likely to apply unless they meet every qualification. Togetherwork is committed to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your experience doesn’t align perfectly with every qualification, we encourage you to apply. You may be the right candidate for this role or another opportunity with us.

Benefits & Compensation

Togetherwork offers competitive compensation and a comprehensive benefits program.

Product Owner

Department: Product
Reports To: Product Leadership
Location: Austin, TX
Schedule: Full-time | Hybrid (2–3 days in office)

Work Authorization Notice: At this time, we are unable to provide immigration sponsorship for this position. Candidates must have current, unrestricted authorization to work in the country where the role is based.

Overview

At Togetherwork, we set a high bar for clarity, collaboration, and execution. While our Product & Strategy leaders own portfolio outcomes, our individual contributors play a critical role in translating strategy into high-quality, customer-centered execution. We work in close partnership with Engineering, Design, Delivery, CX, Support, Revenue, and Operations to build stable, modern products that help our customers succeed.

Product Owners at Togetherwork are hands-on practitioners who bring strong analytical thinking, operational discipline, and a willingness to engage deeply in sprint-level execution. We embrace innovation, including responsible use of AI, to improve insight, speed, and delivery quality. This role reflects those expectations: collaborative, detail-oriented, and focused on delivering meaningful outcomes.

What You’ll Do

Translate product strategy and roadmap priorities into clear, actionable backlog items
Own, prioritize, and maintain a well-groomed product backlog across two Scrum teams
Write detailed user stories and acceptance criteria that enable predictable delivery
Participate fully in Scrum ceremonies, including planning, grooming, standups, reviews, and retrospectives
Support onshore, offshore, or blended engineering teams by ensuring work is well-defined and unblocked
Create mockups, workflows, and prototypes in Figma to communicate feature intent
Collaborate closely with Designers to refine UX flows and ensure customer needs are met
Partner with Product Managers to ensure sprint execution aligns with roadmap goals
Coordinate with Delivery Managers to keep releases on track and risks visible
Support go-to-market efforts by clarifying feature functionality and customer value
Incorporate customer insights from CX, Support, and analytics into backlog decisions
Monitor product health, adoption, and feedback to inform continuous improvement
Use AI tools to accelerate story writing, analysis, and workflow efficiency

What You’ll Bring

2–4+ years of experience as a Product Owner or in a similar Agile delivery role
Strong experience writing user stories, acceptance criteria, and managing product backlogs
Hands-on experience creating mockups and prototypes using Figma
Experience supporting two or more Scrum teams simultaneously
Ability to work effectively with both onshore and offshore development teams
Strong communication and facilitation skills across technical and non-technical audiences
Solid understanding of Agile delivery, UX principles, and technical constraints
Ability to translate customer and business needs into clear implementation requirements

Bonus Points

Experience supporting multiple product areas or complex portfolios
Background working in SaaS or platform-based software environments
Experience using AI tools to improve backlog quality, discovery, or delivery workflows
Comfort operating in fast-paced, evolving product organizations

Why You’ll Love Working Here

High-impact role translating strategy into real customer value
Strong cross-functional partnerships with Product, Engineering, Design, and Delivery
Culture of ownership, clarity, and continuous improvement
Opportunity to grow your product craft while supporting meaningful customer outcomes
Hybrid work model that balances collaboration and flexibility

Belonging at Togetherwork

Excited about this role but don’t meet every requirement? Research shows that women and individuals from historically underrepresented groups are less likely to apply unless they meet every qualification. Togetherwork is committed to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your experience doesn’t align perfectly with every qualification, we encourage you to apply. You may be the right candidate for this role or another opportunity with us.

Benefits & Compensation

Togetherwork offers competitive compensation and a comprehensive benefits program.

Product Owner

Department: Product
Reports To: Vice President, Product & Strategy
Location: Austin, TX
Schedule: Full-time | Hybrid (2–3 days in office)

Work Authorization Notice: At this time, we are unable to provide immigration sponsorship for this position. Candidates must have current, unrestricted authorization to work in the country where the role is based.

Overview

At Togetherwork, we set a high bar for clarity, collaboration, and execution. While our Product & Strategy leaders own portfolio outcomes, our individual contributors play a critical role in translating strategy into high-quality, customer-centered execution. We work in close partnership with Engineering, Design, Delivery, CX, Support, Revenue, and Operations to build stable, modern products that help our customers succeed.

Product Owners at Togetherwork are hands-on practitioners who bring strong analytical thinking, operational discipline, and a willingness to engage deeply in sprint-level execution. We embrace innovation, including responsible use of AI, to improve insight, speed, and delivery quality. This role reflects those expectations: collaborative, detail-oriented, and focused on delivering meaningful outcomes.

What You’ll Do

Translate product strategy and roadmap priorities into clear, actionable backlog items
Own, prioritize, and maintain a well-groomed product backlog across two Scrum teams
Write detailed user stories and acceptance criteria that enable predictable delivery
Participate fully in Scrum ceremonies, including planning, grooming, standups, reviews, and retrospectives
Support onshore, offshore, or blended engineering teams by ensuring work is well-defined and unblocked
Create mockups, workflows, and prototypes in Figma to communicate feature intent
Collaborate closely with Designers to refine UX flows and ensure customer needs are met
Partner with Product Managers to ensure sprint execution aligns with roadmap goals
Coordinate with Delivery Managers to keep releases on track and risks visible
Support go-to-market efforts by clarifying feature functionality and customer value
Incorporate customer insights from CX, Support, and analytics into backlog decisions
Monitor product health, adoption, and feedback to inform continuous improvement
Use AI tools to accelerate story writing, analysis, and workflow efficiency

What You’ll Bring

2–4+ years of experience as a Product Owner or in a similar Agile delivery role
Strong experience writing user stories, acceptance criteria, and managing product backlogs
Hands-on experience creating mockups and prototypes using Figma
Experience supporting two or more Scrum teams simultaneously
Ability to work effectively with both onshore and offshore development teams
Strong communication and facilitation skills across technical and non-technical audiences
Solid understanding of Agile delivery, UX principles, and technical constraints
Ability to translate customer and business needs into clear implementation requirements

Bonus Points

Experience supporting multiple product areas or complex portfolios
Background working in SaaS or platform-based software environments
Experience using AI tools to improve backlog quality, discovery, or delivery workflows
Comfort operating in fast-paced, evolving product organizations

Why You’ll Love Working Here

High-impact role translating strategy into real customer value
Strong cross-functional partnerships with Product, Engineering, Design, and Delivery
Culture of ownership, clarity, and continuous improvement
Opportunity to grow your product craft while supporting meaningful customer outcomes
Hybrid work model that balances collaboration and flexibility

Belonging at Togetherwork

Excited about this role but don’t meet every requirement? Research shows that women and individuals from historically underrepresented groups are less likely to apply unless they meet every qualification. Togetherwork is committed to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your experience doesn’t align perfectly with every qualification, we encourage you to apply. You may be the right candidate for this role or another opportunity with us.

Benefits & Compensation

Togetherwork offers competitive compensation and a comprehensive benefits program.

Product Owner

Department: Product
Reports To: Vice President, Product & Strategy
Location: Austin, TX
Schedule: Full-time | Hybrid (2–3 days in office)

Overview

At Togetherwork, we set a high bar for clarity, collaboration, and execution. While our Product & Strategy leaders own portfolio outcomes, our individual contributors play a critical role in translating strategy into high-quality, customer-centered execution. We work in close partnership with Engineering, Design, Delivery, CX, Support, Revenue, and Operations to build stable, modern products that help our customers succeed.

Product Owners at Togetherwork are hands-on practitioners who bring strong analytical thinking, operational discipline, and a willingness to engage deeply in sprint-level execution. We embrace innovation, including responsible use of AI, to improve insight, speed, and delivery quality. This role reflects those expectations: collaborative, detail-oriented, and focused on delivering meaningful outcomes.

What You’ll Do

Translate product strategy and roadmap priorities into clear, actionable backlog items
Own, prioritize, and maintain a well-groomed product backlog across two Scrum teams
Write detailed user stories and acceptance criteria that enable predictable delivery
Participate fully in Scrum ceremonies, including planning, grooming, standups, reviews, and retrospectives
Support onshore, offshore, or blended engineering teams by ensuring work is well-defined and unblocked
Create mockups, workflows, and prototypes in Figma to communicate feature intent
Collaborate closely with Designers to refine UX flows and ensure customer needs are met
Partner with Product Managers to ensure sprint execution aligns with roadmap goals
Coordinate with Delivery Managers to keep releases on track and risks visible
Support go-to-market efforts by clarifying feature functionality and customer value
Incorporate customer insights from CX, Support, and analytics into backlog decisions
Monitor product health, adoption, and feedback to inform continuous improvement
Use AI tools to accelerate story writing, analysis, and workflow efficiency

What You’ll Bring

2–4+ years of experience as a Product Owner or in a similar Agile delivery role
Strong experience writing user stories, acceptance criteria, and managing product backlogs
Hands-on experience creating mockups and prototypes using Figma
Experience supporting two or more Scrum teams simultaneously
Ability to work effectively with both onshore and offshore development teams
Strong communication and facilitation skills across technical and non-technical audiences
Solid understanding of Agile delivery, UX principles, and technical constraints
Ability to translate customer and business needs into clear implementation requirements

Bonus Points

Experience supporting multiple product areas or complex portfolios
Background working in SaaS or platform-based software environments
Experience using AI tools to improve backlog quality, discovery, or delivery workflows
Comfort operating in fast-paced, evolving product organizations

Why You’ll Love Working Here

High-impact role translating strategy into real customer value
Strong cross-functional partnerships with Product, Engineering, Design, and Delivery
Culture of ownership, clarity, and continuous improvement
Opportunity to grow your product craft while supporting meaningful customer outcomes
Hybrid work model that balances collaboration and flexibility

Belonging at Togetherwork

Excited about this role but don’t meet every requirement? Research shows that women and individuals from historically underrepresented groups are less likely to apply unless they meet every qualification. Togetherwork is committed to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your experience doesn’t align perfectly with every qualification, we encourage you to apply. You may be the right candidate for this role or another opportunity with us.

Benefits & Compensation

Togetherwork offers competitive compensation and a comprehensive benefits program.

Senior Account Executive

Location: Austin, TX (Hybrid, 2 days/week onsite)
Compensation: Competitive base + commission + benefits

About Us

Togetherwork is a $250M recurring revenue SaaS business with over 33 software applications serving 12+ vertical markets. We exist to help communities, organizations, and businesses thrive by delivering software solutions tailored to their unique needs.

With our new headquarters on South Congress in Austin, TX, we are entering an exciting phase of growth. We work hard and play hard. We love our customers, we innovate with purpose, and we won’t stop until we’ve delighted every client across the diverse ecosystem we serve.

About This Role

Togetherwork is seeking a Senior Account Executive to expand our customer base by identifying, engaging, and closing high-value prospects. This role focuses on acquiring multi-location businesses, large national organizations, and Private Equity-backed companies.

You’ll play a key role in driving new logo growth through a proactive, consultative sales approach—leveraging outbound outreach, video meetings, and in-person engagements. This is a high-impact opportunity for a results-oriented sales professional who thrives in building relationships and closing complex deals.

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What You’ll Do

• Identify and target new opportunities: Use tools like Google, LinkedIn, Facebook, and industry events to uncover and engage multi-location prospects, franchises, large national groups, and PE-backed organizations.

• Build and manage a strong pipeline: Collaborate with Sales and Marketing to develop a robust funnel of qualified opportunities.

• Lead the full sales cycle: Manage outreach, discovery, solution alignment, product demonstrations, and closing, using a consultative sales approach.

• Conduct professional presentations and demos: Deliver high-impact software demonstrations via Zoom and in-person meetings to C-level and senior decision-makers.

• Develop tailored proposals: Manage RFIs, RFPs, and contract creation, ensuring each proposal reflects customer needs and business goals.

• Collaborate cross-functionally: Work with internal stakeholders to align sales efforts with marketing campaigns, product positioning, and customer success initiatives.

• Own results: Maintain accountability for activity metrics, pipeline generation, and closed revenue, consistently iterating through a test, measure, and learn approach.

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What You'll Bring

• 3–5+ years of experience in B2B outbound sales, preferably in SaaS or high-tech environments.

• Proven track record of closing large, complex deals with multiple stakeholders.

• Strong presentation and communication skills—both virtual and in-person—with the ability to tailor messaging to executive audiences.

• Experience managing 3-6 month sales cycles with multiple decision-makers.

• Demonstrated success in generating new business from enterprise or multi-location accounts.

• Excellent negotiation, influencing, and relationship-building skills.

• Entrepreneurial mindset with strong self-motivation, organization, and time management.

• Creative problem-solving and analytical thinking skills to identify customer needs and propose solutions.

• Experience with CRM tools (Salesforce preferred) and other sales enablement platforms.

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Why This Role

Impact: Play a critical role in Togetherwork’s growth by securing large, strategic accounts.
Challenge: Tackle long-cycle, multi-stakeholder deals that require strategic thinking and relationship depth.
Ownership: Manage your territory end-to-end with autonomy and accountability.
Collaboration: Partner with Marketing, Product, and Customer Success to deliver cohesive solutions to complex customer challenges.

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Compensation & Benefits

Base Salary: Competitive
Commission: Performance-based, uncapped
Benefits:

• Medical, dental, and vision insurance options

• 100% employer-paid short/long-term disability

• Basic Life Insurance

• 401(k) with 100% company match up to 4%

• Flexible paid personal/vacation time built on mutual trust and accountability

• 10 sick days annually

• 10 company-paid holidays

• 6 weeks paid parental leave

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Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law.

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Enterprise Solutions Lead/ Implementation Lead 

Location: Atlanta, GA (Hybrid- 2-3 days a week)

Compensation: Competitive base + benefits

What you'll do: 

The Enterprise Solutions Lead oversees the most complex and consultative solution engagements within SMB Professional Services. This role leads a team of Solution Consultants and Senior Solution Consultants responsible for onboarding and delivering project-based solutions for large, multi-location SMB customers.

Serving as a player–coach, the Enterprise Solutions Lead provides hands-on leadership for high-impact engagements while ensuring consistent solution quality, strong customer outcomes, and effective execution across both new and existing customers. This role operates at the intersection of solution design, customer engagement, and delivery leadership, and requires the ability to lead in dynamic, consultative, and revenue-adjacent environments.

Responsibilities 

Solution Leadership & Customer Engagement

• Lead and oversee complex solution design and delivery for large, multi-location SMB customers.
• Act as escalation point for solution complexity, scope challenges, and customer concerns.
• Provide hands-on leadership for high-risk or strategically important onboarding and project-based engagements.
• Guide consultants in conducting effective discovery, solution design, and value-based recommendations.
• Ensure solutions align with customer business objectives, operational realities, and product capabilities.

Team Leadership & Enablement

• Lead, coach, and support a team of Solution Consultants and Senior Solution Consultants.
• Reinforce consultative selling, stakeholder management, and solution articulation skills.
• Support onboarding, skill development, and readiness of consultants for complex SMB engagements.
• Partner with managers on performance feedback, growth plans, and promotion readiness.
• Model strong customer-facing leadership and ownership behaviors.

Project-Based & Existing Customer Work

• Oversee delivery of project-based services for existing customers, including enhancements, expansions, and optimization initiatives.
• Ensure clear scoping, expectation-setting, and alignment across Sales, Customer Success, and Professional Services.
• Support identification of follow-on opportunities through consultative engagement (in partnership with Sales and Account Management).
• Balance new customer onboarding with existing customer project demand across the team.

Process, Quality & Operational Discipline

• Ensure consistent use of solution frameworks, templates, and delivery standards.
• Partner with PMO to track project milestones, risks, and delivery health.
• Identify patterns in solution complexity, delivery challenges, and customer needs to inform process and enablement improvements.
• Leverage AI-assisted tools and insights to improve discovery quality, solution consistency, and risk identification.

Cross-Functional Collaboration

• Partner closely with Sales, Customer Success, and Account Management to support complex SMB opportunities and expansions.
• Collaborate with Configuration and Onboarding Team Leads to ensure end-to-end delivery alignment.
• Provide structured feedback to Product teams on feature gaps, scalability needs, and recurring customer themes.
• Engage with Performance Insights to support KPI tracking and continuous improvement.

What you'll bring: 

• Deep experience in consultative solution design and customer-facing delivery
• Proven ability to lead complex, multi-stakeholder engagements.
• Strong leadership capability in a player–coach or team lead role (1-2 years)
• Commercial acumen and comfort operating in revenue-adjacent environments.
• Ability to balance strategic thinking with hands-on execution.
• Strong judgment in managing scope, risk, and customer expectations.
• Continuous improvement mindset with comfort leveraging AI-enabled delivery and discovery tools.

Why this role: 

• Successful delivery of complex, multi-location SMB onboarding and project engagements.
• High customer satisfaction and strong early adoption outcomes.
• Reduction in solution-related escalations, rework, and scope drift.
• Consistent achievement of team KPIs (quality, cycle time, utilization, readiness).
• Demonstrated consultant growth and readiness for senior and leadership roles.
• Positive internal and customer feedback on solution leadership and engagement quality.

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

NOTE: This role is supporting our petcare vertical solution https://www.togetherwork.com/vertical-solutions/pet-care/.

 

Customer Support Team Lead

Location: Atlanta, GA (Hybrid)

About Us

Togetherwork is a $250M recurring revenue SaaS business with over 33 software applications serving 12+ vertical markets. We exist to help communities, organizations, and businesses thrive by delivering software solutions tailored to their unique needs.

With our new headquarters on South Congress in Austin, TX, we are entering an exciting phase of growth. We work hard and play hard. We love our customers, we innovate with purpose, and we won’t stop until we’ve delighted every client across the diverse ecosystem we serve.

About The Role

 The Customer Support Team Lead at Gingr is a critical role responsible for managing the daily operations of the Customer Support Team, overseeing Tier 1, Tier 2, and Tier 3 agents, and actively contributing as a senior agent. This role involves close collaboration with the Customer Support Manager, other Team Leads, and cross-functional teams to ensure exceptional customer service across all communication channels (phone, email, and chat).

The role also focuses on driving process improvements, managing escalations, and supporting the team's growth as the department scales to meet increasing demands.

What You'll Do 

• Oversee daily operations of the Customer Support Team, managing a group of 6–8 direct reports across Tier 1, Tier 2, and Tier 3 agents.
• Mentor, coach, and provide training to team members, including performance reviews and professional development plans.
• Serve as the primary contact for customer escalations, particularly software-related issues, and coordinate with Product and Development teams to address defects and deliver solutions.
• Manage incoming support inquiries, ensuring performance metrics such as ticket closure rates and CSAT scores are met.
• Collaborate with the Customer Support Manager and other Team Leads in weekly meetings to discuss open projects and operational goals.
• Work closely with the Learning & Knowledge Specialist to develop and update training materials for onboarding new team members and upskilling existing staff.
• Contribute to the hiring, onboarding, and offboarding processes for team members, ensuring smooth transitions and alignment with team needs.
• Continually assess and improve support processes and workflows to accommodate team growth and enhance scalability.
• Assist in creating and maintaining customer self-service resources, identifying gaps, and enhancing content.

What You'll Bring

• 3–5 years of customer-facing experience, with a focus on customer support.
• At least 2 years of leadership experience managing people across multiple support tiers.
• Strong leadership abilities with the capacity to manage teams with varying experience levels.
• Excellent communication skills, both verbal and written, for internal collaboration and external customer interaction.
• Strong problem-solving skills and an analytical mindset to drive process improvements and address complex customer issues,
• Proficient in multitasking and maintaining efficiency in a fast-paced environment.
• Results-oriented with a proactive, detail-oriented, and adaptable approach.
• A team player with patience and a positive attitude, capable of motivating and inspiring team members.
• Technical Proficiency with software applications

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 9 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Why You’ll Love Working Here

At Togetherwork, you’ll help shape the backbone of a business serving millions of users across dozens of industries. You’ll have the opportunity to:

• Build a new platform organization from scratch and define its culture, systems, and operating model.
• Lead innovation in AI, payments, and data enablement across a diverse SaaS portfolio.
• Partner with a highly engaged executive team and influence the long-term technology vision.
• Drive measurable business impact through platform modernization, scalability, and shared service adoption.
• Be part of a collaborative, fast-paced culture that values transparency, accountability, and purpose-driven leadership.

Sales Development Representative (SDR)

Location: Austin, TX (Hybrid)

About Us

Togetherwork is a $250M recurring revenue SaaS business with over 33 software applications serving 12+ vertical markets. We exist to help communities, organizations, and businesses thrive by delivering software solutions tailored to their unique needs.

With our new headquarters on South Congress in Austin, TX, we are entering an exciting phase of growth. We work hard and play hard. We love our customers, we innovate with purpose, and we won’t stop until we’ve delighted every client across the diverse ecosystem we serve.

About The Role

The primary responsibility of the Sales Development Representative is to help grow the client base through the management and execution of lead follow-up, cold prospecting, and sales. The ideal candidate will be excited to join the sales team in a role that will be integral to achieving company sales plan/goals. Your role will be to seek new business opportunities by contacting and developing relationships with potential customers.

To be successful in this role, you should have previous experience developing leads from marketing campaigns, cold calling and emailing, and meeting sales quotas. If you are motivated and results-driven, we’d like to meet you!

What You'll Do

• Generate pipeline from ideal customer profile accounts by thoughtfully and creatively reaching out to engage target personas
• Find creative ways to engage prospects and potential buyers that fit our Ideal Customer Profile, ICP
• Set up meetings or calls between prospective clients and internal Account Executives
• Knowledgeably discuss our Associations products with potential clients (training provided)

What You'll Bring

• Bachelor's degree in Business, Marketing, or a related field required
• Minimum of 2 years in a client-facing sales role, including at least 1 year in enterprise software sales
• At least 2 years of experience with CRM software
• Self-motivated, a quick learner, and competitive
• Excellent communication skills and interpersonal skills
• Track record of achieving sales quotas
• Highly motivated, self-starter, results-driven, and goal-oriented
• Positive attitude and strong work ethic

Preferred

• Previous experience with Salesforce

 

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 9 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Why You’ll Love Working Here

At Togetherwork, you’ll help shape the backbone of a business serving millions of users across dozens of industries. You’ll have the opportunity to:

• Build a new platform organization from scratch and define its culture, systems, and operating model.

• Lead innovation in AI, payments, and data enablement across a diverse SaaS portfolio.

• Partner with a highly engaged executive team and influence the long-term technology vision.

• Drive measurable business impact through platform modernization, scalability, and shared service adoption.

• Be part of a collaborative, fast-paced culture that values transparency, accountability, and purpose-driven leadership.

Product Marketing Manager

Location: Austin, TX (Hybrid)

About Us

Togetherwork is a $250M recurring revenue SaaS business with over 33 software applications serving 12+ vertical markets. We exist to help communities, organizations, and businesses thrive by delivering software solutions tailored to their unique needs.

With our new headquarters on South Congress in Austin, TX, we are entering an exciting phase of growth. We work hard and play hard. We love our customers, we innovate with purpose, and we won’t stop until we’ve delighted every client across the diverse ecosystem we serve.

 

About The Role

Togetherwork is seeking a Product Marketing Manager to drive awareness, adoption, and long-term engagement for our platform. As the vital link between product and customer, you’ll translate technical capabilities into meaningful, benefit-driven stories that resonate with our audience and deliver measurable business outcomes.

This is a strategic, cross-functional role at the intersection of product, marketing, and customer success. You’ll ensure our messaging is sharp, our launches are impactful, and our marketing programs deepen customer engagement and loyalty.

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What You’ll Do

• Craft compelling messaging that reflects real customer needs and differentiates our products in the market.

• Align messaging with business outcomes, connecting product capabilities to retention, engagement, and revenue growth.

• Ensure brand and message consistency across all customer touchpoints—including website, in-app experiences, campaigns, and enablement materials.

• Lead go-to-market (GTM) planning and execution for new product launches and feature releases, from strategy to post-launch performance review.

• Collaborate across teams—Product, Sales, and Customer Success—to align positioning and execution.

• Leverage analytics to evaluate adoption, usage, and retention, incorporating learnings into future GTM strategies.

• Develop customer segmentation models that highlight user needs across key personas, from solo operators to multi-location organizations.

• Lead voice-of-customer and competitive insights to inform roadmap priorities, product positioning, and lifecycle marketing.

• Transform data into strategy, using churn, engagement, and retention trends to guide messaging and campaign development.

• Create enablement tools—battlecards, pitch decks, FAQs, and campaign content—that empower internal teams and strengthen go-to-market execution.

• Partner with marketing teammates to develop product-focused campaigns, webinars, blogs, and educational content that increase customer stickiness.

• Support customer adoption and retention through lifecycle programs, in-app messaging, and educational initiatives.

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What You'll Bring

• Bachelor’s degree in Marketing, Business, Communications, or a related technical field (preferred).

• 3–5+ years of experience in product marketing, product management, or technical marketing roles within SaaS or technology-driven organizations.

• Proven success developing and executing go-to-market strategies for B2B SaaS or technical products.

• Strong technical aptitude with the ability to quickly understand and communicate complex product details.

• Excellent storytelling and communication skills with the ability to translate technical concepts into compelling value propositions.

• Proficiency with CRM, analytics, and marketing automation platforms, as well as emerging AI tools.

• Strong project management and collaboration skills, comfortable leading initiatives across multiple teams.

• Data-driven mindset with a demonstrated ability to analyze performance and optimize outcomes.

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Why This Role

Impact: Shape how our products are positioned and experienced by customers.
Collaboration: Partner with product and business leaders to influence roadmap and strategy.
Ownership: Lead go-to-market efforts from concept to measurable adoption and retention impact.
Flexibility: Hybrid role based in Austin, TX (minimum 3 days/week onsite).

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Compensation & Benefits

Benefits:

• Medical, dental, and vision insurance options

• 100% employer-paid short/long-term disability

• Basic Life Insurance

• 401(k) with 100% company match

• Flexible paid personal/vacation time built on mutual trust and accountability

• 10 sick days annually

• 9 company-paid holidays

• 6 weeks paid parental leave

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Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law.

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Why You’ll Love Working Here

At Togetherwork, you’ll help shape the backbone of a business serving millions of users across dozens of industries. You’ll have the opportunity to:

• Build a new platform organization from scratch and define its culture, systems, and operating model.

• Lead innovation in AI, payments, and data enablement across a diverse SaaS portfolio.

• Partner with a highly engaged executive team and influence the long-term technology vision.

• Drive measurable business impact through platform modernization, scalability, and shared service adoption.

• Be part of a collaborative, fast-paced culture that values transparency, accountability, and purpose-driven leadership.