Data Architect

Location: Remote

Schedule: Full-time | Remote

Work Authorization Notice:

At this time, we are unable to provide immigration sponsorship for this position. Candidates must have current, unrestricted authorization to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.

About Us

Togetherwork is a $250M recurring revenue SaaS business with more than 33 software applications serving over 12 vertical markets. We help communities, organizations, and businesses thrive by delivering purpose-built software that supports their missions and operations.

Headquartered on South Congress in Austin, TX, Togetherwork is scaling rapidly. We are customer-focused, execution-driven, and committed to operational excellence. Our teams value accountability, collaboration, and continuous improvement. We are building a modern data foundation to support our next phase of growth.

About the Role

Togetherwork is seeking a highly skilled and strategic Data Architect to support Protech implementations on the Microsoft Dynamics 365 platform. In this role, you will design and govern data migration, integration architecture, and CRM data models that enable scalable, reliable, and efficient onboarding outcomes. You will collaborate cross-functionally with Onboarding, Product, Engineering, and Analytics teams to ensure data integrity, reduce implementation risk, and support long-term platform scalability.

What You’ll Do

• Conduct client data readiness assessments, evaluating source systems, data quality, and migration complexity during early implementation phases.
• Define data cleansing, transformation, and validation frameworks to improve migration success rates.
• Partner with Implementation Project Managers and Solution Consultants to ensure data architecture supports predictable delivery timelines.
• Establish standardized migration playbooks, mapping templates, and reusable ETL frameworks to accelerate onboarding and reduce implementation risk.
• Design and maintain conceptual, logical, and physical data models within Microsoft Dynamics 365 (Protech).
• Define and document data architecture standards, integration patterns, and governance best practices.
• Architect and oversee ETL processes using SSIS and other standard ETL tools.
• Design and implement integrations leveraging KingswaySoft and/or Pentaho Data Integration.
• Lead data migration strategy and execution support for onboarding and implementation projects.
• Identify data dependencies, risks, and integration gaps early in the delivery lifecycle.
• Ensure secure, scalable, and high-performance data exchange between D365 and external systems.
• Collaborate with Product and Engineering to assess the architectural impact of platform enhancements.
• Partner with Analytics teams to ensure reporting accuracy, consistency, and data integrity.
• Develop reusable integration templates, migration accelerators, and standardized data patterns.
• Proactively identify systemic data design issues and recommend improvements to reduce rework and onboarding delays.
• Utilize AI-enabled tools to analyze source system data structures, identify data quality risks, and support scalable migration and integration architectures.
• Maintain clear documentation of data flows, mappings, transformations, and integration logic.

 

What You’ll Bring

• 5+ years of experience in Data Architecture, Data Engineering, or related roles.
• Strong experience with Microsoft Dynamics 365 and CRM data structures.
• Hands-on expertise with SQL Server and advanced SQL querying.
• Proven experience with SSIS and enterprise ETL development.
• Experience with KingswaySoft and/or Pentaho Data Integration.
• Strong background in data modeling and multi-system integration architecture.
• Ability to evaluate architectural tradeoffs in complex environments.
• Experience supporting SaaS, professional services, or enterprise implementations.
• Bachelor’s degree from an accredited college or university, or equivalent experience.
• Strong analytical, problem-solving, and systems-thinking skills.
• Excellent written and verbal communication skills.
• Ability to influence cross-functional stakeholders without direct authority.
• Experience working in client-facing consulting or professional services environments.
• Ability to explain complex data architecture concepts to non-technical stakeholders.

Preferred Qualifications

• Knowledge of Microsoft Azure data services (Azure Data Factory, Azure SQL, or related).
• Experience migrating data from legacy CRM/AMS systems and non-normalized data sources.

 

Why You’ll Love Working Here

At Togetherwork, we help community-driven organizations grow and thrive — creating better experiences for the people they serve. You will play a critical role in shaping the enterprise data foundation that powers our TW28 vision.

We are guided by values that shape how we work every day:

• Obsess over our customers
• Own it. Together.
• Move fast with purpose

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences, and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

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Delivery Product Manager

Location: Austin, TX (Hybrid 2-3 days/week required)
Type: Full-time
Reports To: Product & Strategy Leader / Hiring Manager

 

Work Authorization Notice:

At this time, we are unable to provide immigration sponsorship for this position. Candidates must have current, and future, unrestricted authorization to work in the country where the role is based.

Overview

At Togetherwork, we set a high bar for clarity, collaboration, and execution. While our Product & Strategy leaders own portfolio outcomes, our individual contributors are equally essential, bringing curiosity, precision, and a commitment to excellence to every initiative. We work in deep partnership with Engineering, Revenue, CX, Operations, and Support, sharing accountability for delivering stable, modern, insight-driven products that help our customers thrive.

We expect ICs to bring strong analytical thinking, operational rigor, and a willingness to roll up their sleeves to solve complex problems. Hard work is the norm, not for recognition, but for the greater good of our customers and the long-term health of our company. We embrace innovation, including responsible AI usage, to deepen insight, improve execution, and accelerate impact.

This role reflects those expectations: collaborative, data-informed, customer-centered, and grounded in professionalism and positive intent.

About the Role

We are looking for a Delivery Product Manager to join our Product organization. This role is a true hybrid of Product Manager and Product Owner, with end-to-end accountability for delivery across the full product lifecycle from idea inception through roadmap approval, build, and launch.

Delivery Product Managers at TW operate with a strong bias toward execution while maintaining clear product strategy and customer focus. They typically own smaller product areas or highly strategic initiatives that require close collaboration, strong prioritization, and disciplined delivery.

This role is ideal for someone who thrives at the intersection of strategy and execution and enjoys turning ideas into shipped, measurable outcomes.

What You’ll Do

Product Ownership & Delivery

• Own the full product lifecycle from idea generation through launch and post-launch learning
• Act as Product Owner for assigned product areas, including backlog ownership, story definition, and sprint readiness
• Partner closely with Engineering and Design to ensure work is well-defined, prioritized, and ready for delivery
• Participate in quarterly and annual planning processes, contributing roadmaps, scope, and delivery commitments

Product Management & Strategy

• Translate company and product strategy into clear roadmaps and prioritized initiatives
• Define product goals, success metrics, and outcomes for owned product areas
• Gather and synthesize input from customers, stakeholders, and internal teams to inform product decisions
• Balance near-term delivery needs with longer-term strategic investments

Cross-Functional Collaboration

• Work closely with Engineering, Design, Data, GTM, Support, and Operations teams to deliver high-quality products
• Communicate clearly and consistently on progress, risks, tradeoffs, and delivery timelines
• Ensure launches are well-coordinated across product, engineering, and go-to-market teams

Continuous Improvement

• Use data, customer feedback, and retrospectives to improve product outcomes and delivery processes
• Identify risks early and proactively partner with teams to mitigate them
• Continuously refine backlogs, roadmaps, and delivery practices to improve speed and quality

What We’re Looking For

Experience

• 3–5 years of experience in Product Management, Product Ownership, or a closely related role
• SaaS product experience highly desired
• Demonstrated experience leveraging AI tools and technologies in the product development process — from ideation and discovery through build and launch
• Direct experience owning products or features from concept through launch
• Experience working in Agile / Scrum environments with engineering teams
• Exposure to roadmap planning, backlog management, and cross-functional delivery

Skills & Attributes

• Demonstrated knowledge and practical use of AI in bringing products to life — including identifying where AI adds real value in product workflows, features, or user experiences
• Strong execution mindset with the ability to manage multiple workstreams
• Comfortable operating as both a strategic thinker and hands-on delivery owner
• Clear written and verbal communicator who can align diverse stakeholders
• Data-informed decision maker with strong prioritization skills
• Customer-focused, outcome-oriented, and pragmatic

Bonus Points

• Experience owning smaller or highly strategic product initiatives
• Experience working closely with PMO, Delivery, or Program Management functions
• Background in Nonprofit, CRM, or Events product verticals is a plus

Interview Integrity & Use of AI

We value authenticity, expertise, and real-time problem solving during our interview process. Candidates are expected to represent their own knowledge, experience, and thinking without the use of AI-assisted tools.

The use of any AI tools during interviews — including but not limited to real-time scripting, recording, transcription, response generation, or coaching tools, is strictly prohibited. This applies to phone, video, in-person, and technical or case-based interviews.

We are seeking individuals who can clearly articulate their thinking, engage in thoughtful discussion, and answer questions independently. While we strongly value candidates who understand how to use AI tools effectively and responsibly, and who can thoughtfully integrate AI into our products, interviews must reflect the candidate’s own abilities and perspectives.

Any candidate found to be using AI-assisted tools during the interview process will be immediately disqualified from consideration.

Why This Role Matters

Delivery Product Managers play a critical role in ensuring that ideas don’t just get discussed — they get built and launched. This role provides meaningful ownership, visibility, and the opportunity to grow into larger product leadership responsibilities over time.

Product Marketing Manager - Austin, TX

We are looking for a Product Marketing Manager to serve as the go-to-market authority for assigned vertical(s) within our product marketing organization. This role is responsible for owning the product story, driving adoption and revenue growth, and defining how our software is positioned and communicated in the market. The Product Marketing Manager partners closely with Product, Sales, and Growth Marketing teams to ensure our solutions resonate with target buyers—delivering compelling messaging and enablement that supports long-term success and pipeline growth.

What you’ll do:

Vertical Market Expertise & Positioning

• Become the authoritative expert on assigned vertical(s), including buyer personas, key challenges, competitive landscape, and market trends
• Develop compelling, differentiated, and value-based messaging and positioning that clearly articulates the benefit of our software to buyers within the vertical
• Conduct ongoing research to monitor competitive solutions and identify opportunities to strengthen our market position
• Build deep understanding of customer goals and use cases to ensure product stories align with buyer needs
• Present market insights, positioning frameworks, and GTM recommendations to cross-functional leadership

Go-to-Market Strategy & Revenue Growth

• Develop and execute comprehensive GTM plans for new product launches, features, and major releases tailored for the vertical
• Define pricing, packaging, and launch success metrics in collaboration with Product and Sales leadership
• Partner with the Growth Marketing team to ensure marketing activities and events are targeted, relevant, and effective at driving pipeline
• Track, analyze, and report on GTM success metrics, competitive performance, and market penetration to inform future strategy
• Identify opportunities to expand product adoption and revenue within assigned vertical(s)

Content Development & Cross-Functional Collaboration

• Define and create content across the buyer’s journey, including case studies, demos, website content, and sales enablement materials
• Work closely with the Sales Enablement team to provide a complete suite of sales tools, including presentations, vertical-specific pitch decks, competitive intelligence, and product demos
• Serve as the essential link between Product, Sales, and Marketing teams, ensuring alignment on product story and go-to-market execution
• Partner with Product to advocate for market and buyer needs in roadmap planning and prioritization
• Collaborate with Sales and BDR teams to equip them with the tools and knowledge to win in the vertical

Marketing Operations & Documentation

• Maintain accurate records of GTM plans, campaign performance data, competitive research, and market insights
• Use marketing tools and platforms to manage and track launch status, pipeline impact, and content performance

AI-Enabled & Data-Driven Ways of Working

• Leverage approved AI tools and automation to improve marketing efficiency, content production, and research workflows
• Use data, dashboards, and AI-supported insights to monitor GTM performance and identify opportunities early
• Continuously build AI literacy and apply AI-enabled practices as part of day-to-day work
• Contribute to a culture of continuous improvement by identifying opportunities to streamline marketing workflows

What you’ll bring:

• Bachelor’s degree in Marketing, Business, or a related field
• 5+ years of progressive experience in Product Marketing, ideally within a B2B SaaS or enterprise software environment
• Proven success in developing and executing go-to-market strategies that drive measurable business results
• Exceptional written and verbal communication skills, with a proven ability to distill complex technical concepts into clear, concise, and compelling marketing narratives
• Strong analytical and strategic thinking, with experience using data to inform decisions and drive alignment across cross-functional teams
• Experience working cross-functionally with Sales and Product teams
• Takes ownership and drives projects forward without being asked
• Builds trust through consistency, clear communication, and follow-through
• Comfortable managing multiple priorities and projects simultaneously in a fast-paced environment
• Thrives in a collaborative, team-oriented culture
• Comfortable with camera-on meetings and executive-level communication
• Organized, analytical, and execution-focused with attention to detail
• Proficient with Windows, Microsoft Office, and marketing tools and platforms
• Excellent written and oral communication skills

Why This Role:

• Own the product story for key verticals as the primary go-to-market expert—with direct influence on how our software is positioned and sold
• Work at the intersection of product, sales, and marketing in a fast-paced, high-growth environment
• Operate in an AI-forward environment with access to modern tools that amplify your efficiency and impact
• Contribute directly to measurable outcomes—pipeline growth, product adoption, and market penetration—that matter to the business

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Non-Exempt employees have a generous accrual policy
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.

Demand Generation Manager - Austin, TX

We are looking for a Marketing Manager, Demand Generation to serve as the primary driver of pipeline growth across Togetherwork’s portfolio of vertical software solutions. This role is responsible for owning full-funnel campaign strategy and execution, optimizing performance across all channels, and partnering closely with Sales and Product Marketing to bring growth initiatives to life. The Marketing Manager, Demand Generation combines analytical rigor with hands-on execution to build scalable programs that deliver quantifiable results.

What you’ll do:

Demand Generation Execution

• Develop and execute a comprehensive demand generation strategy aligned with company revenue goals
• Own full-funnel campaign planning and execution across digital media, paid search, social, events, webinars, influencer programs, and outbound email
• Build integrated campaigns targeting key vertical segments, personas, and buying groups
• Develop and improve lead capture, routing, enrichment, nurturing, and follow-up processes to improve speed-to-lead and pipeline quality

Performance & Optimization

• Manage tactical execution across all channels and continuously evaluate performance, adjusting budgets, creative, and targeting to maximize ROI
• Implement A/B and multivariate testing to improve conversion rates and reduce acquisition cost
• Analyze campaign, event, social, and funnel performance to uncover insights and guide future investment
• Identify operational bottlenecks and support growth experiments that improve speed, quality, and scalability

Events & Programs

• Plan and coordinate webinars, field events, trade shows, partner events, and customer-facing programs, including logistics, promotion, follow-up, and performance reporting
• Support social media planning, scheduling, publishing, content amplification, and performance tracking across key channels

Cross-Functional Collaboration & Marketing Operations

• Partner with Sales and Product to ensure campaign alignment, lead quality, upsell programming, and funnel performance
• Work with Product Marketing to develop content and creative assets that resonate with target audiences
• Review and monitor CRM and reporting to ensure data accuracy, lead flow, and proper attribution
• Maintain accurate campaign records and documentation to support planning, handoffs, and performance reviews

AI-Enabled & Data-Driven Ways of Working

• Leverage approved AI tools and automation to improve campaign execution efficiency and consistency
• Use data, dashboards, and AI-supported insights to monitor funnel health and identify performance risks early
• Continuously build AI literacy and apply AI-enabled practices as part of day-to-day work
• Contribute to a culture of continuous improvement by identifying opportunities to streamline marketing workflows

What you’ll bring:

• 3–5 years of B2B demand generation experience, preferably within SaaS or vertical software
• Demonstrated success managing integrated paid media programs with clear ROI impact
• Experience building and executing multi-channel campaigns that influence pipeline and revenue
• Hands-on experience with lead lifecycle processes, campaign execution, and funnel reporting
• Experience planning or supporting webinars, field events, trade shows, or partner events
• Strong project management skills with the ability to manage multiple campaigns, timelines, and stakeholders
• Takes ownership and follows through without being asked
• Builds trust through consistency and transparency
• Comfortable managing multiple priorities in a fast-paced, growth-oriented environment
• Thrives in a collaborative, team-oriented culture
• Comfortable with camera-on meetings and cross-functional stakeholder communication
• Organized, analytical, and execution-focused with strong attention to detail
• Proficient with Windows, Microsoft Office, CRM, and marketing automation applications
• Excellent written and oral communication skills

Why This Role:

• Own a high-impact demand generation function as the primary driver of pipeline across Togetherwork’s vertical software portfolio
• Work at the intersection of campaign strategy, revenue growth, and product marketing in a fast-paced environment
• Operate in an AI-forward environment with access to modern tools that amplify your efficiency and impact
• Contribute directly to measurable outcomes—pipeline volume, conversion rates, and campaign ROI—that matter to the business

Benefits

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Non-Exempt employees have a generous accrual policy
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

About Togetherwork

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.

Brand Marketing Manager - Austin, TX

Hybrid

We are looking for a Brand Marketing Manager to serve as the operational backbone of our Brand & Communications team within our Marketing organization. This role is responsible for owning creative operations, brand consistency, and the systems and workflows that enable a lean team to deliver high-quality output across a portfolio of 25+ vertical software brands. The Brand Manager partners closely with Marketing, Product, and Growth teams to ensure every brand touchpoint feels cohesive—scaling creative output through smart processes and AI-assisted tools.

What you'll do:

Creative Operations

• Own end-to-end creative workflow management, including intake, routing, prioritization, and delivery across all brands in the portfolio
• Keep projects moving and stakeholders informed across multiple concurrent workstreams
• Manage relationships with external creative partners, freelancers, and agencies—briefing, reviewing, and integrating their work into the broader portfolio workflow
• Build and maintain systems that others can run, not just complete tasks yourself

Brand Strategy Execution

• Translate brand strategy into day-to-day creative execution across campaigns, product launches, and partner materials for sub-brands
• Build, maintain, and continuously improve the Canva and AI-assisted design template library so teams can self-serve on-brand assets
• Identify opportunities to standardize and scale creative output across the portfolio

Brand Governance & Quality

• Serve as the first line of quality review on brand outputs—enforce guidelines, flag deviations, and maintain a living brand standards resource for the broader team
• Assess whether assets are on-brand and articulate clearly why or why not
• Protect creative quality without slowing down delivery

Cross-Functional Partnership

• Work closely with Marketing, Product, and Growth teams to understand creative needs, manage timelines, and ensure cohesive brand touchpoints
• Maintain clear communication with stakeholders on project status and priorities
• Triage requests gracefully and manage expectations across the organization

AI-Enabled & Data-Driven Ways of Working

• Leverage AI tools (including Canva AI, ChatGPT, Claude, and others) to accelerate creative and content production workflows
• Continuously build AI literacy and apply AI-enabled practices as part of day-to-day work
• Identify opportunities to streamline workflows and scale high-quality output with a lean team
• Contribute to a culture of continuous improvement across the Brand & Communications team

What you'll bring:

• 7+ years of experience in brand management, creative operations, marketing, or a related discipline
• Demonstrated experience managing creative workflows across multiple brands or product lines simultaneously
• Hands-on proficiency with Canva at an advanced or team-admin level, including building and governing shared template libraries
• Comfort using AI tools to accelerate creative and content production workflows
• Strong project management instincts—able to run multiple workstreams and keep stakeholders aligned without heavy oversight
• A sharp brand eye, able to assess whether an asset is on-brand and articulate clearly why or why not
• Takes ownership and follows through without being asked
• Builds trust through consistency and quality across every deliverable
• Comfortable managing multiple priorities in a fast-paced, high-volume environment
• Thrives in a collaborative, team-oriented culture
• Comfortable with camera-on meetings and stakeholder-facing communication
• Organized, process-oriented, and execution-focused with strong attention to detail
• Excellent written and oral communication skills, including clear briefs, tight copy, and persuasive stakeholder updates
• Proficient with Windows, Microsoft Office, Canva, and project management tools

Why This Role:

• Own the creative systems and brand standards that power 25+ software brands across Togetherwork's growing portfolio
• Work at the intersection of brand strategy, creative operations, and AI-enabled workflows in a fast-paced, multi-brand environment
• Operate in an AI-forward environment with access to modern tools that amplify your output and creative impact
• Contribute directly to measurable outcomes—brand consistency, creative quality, and operational efficiency—that matter to the business

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Non-Exempt employees have a generous accrual policy
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more. Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews. To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual's judgment, problem-solving approach, and communication. Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.

Senior Product Content Engineer

Department: Product & Strategy

Reports to: Director, Product Content & Digital Adoption

Location: Austin, TX (Hybrid 2-3 days/week required)

 

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.  

Overview 

At Togetherwork, we set a high bar for clarity, collaboration, and execution. While our Product & Strategy leaders own portfolio outcomes, our individual contributors are equally essential, bringing curiosity, precision, and a commitment to excellence to every initiative. We work in deep partnership with Engineering, Revenue, CX, Operations, and Support, sharing accountability for delivering stable, modern, insight-driven products that help our customers thrive. 

This team operates differently. We are building an AI-first content and digital adoption function where AI is the primary production method, not an accelerator, but the engine. Every workflow, artifact, and deliverable is expected to be designed around AI-powered pipelines, with human expertise applied to strategy, editorial judgment, quality assurance, and continuous improvement. 

We expect team members to bring strong analytical thinking, operational rigor, and deep fluency with generative AI, content automation, and modern tooling. Hard work is the norm, not for recognition, but for the greater good of our customers and the long-term health of our company. 

This role reflects those expectations: AI-native, data-informed, customer-centered, and grounded in professionalism and positive intent. 

Role Summary 

The Senior Product Content Engineer is a senior individual contributor responsible for producing high-quality technical content across Togetherwork's product portfolio using AI-first workflows. This role owns the most complex content deliverables, including API documentation, release notes, in-app contextual help, and internal enablement materials, and serves as the primary architect of the AI content pipelines that power the team's output. 

This is not a traditional technical writing role. The Senior Product Content Engineer designs prompt systems, builds automated content workflows, and applies deep editorial judgment to AI-generated output. The expectation is that AI produces the first draft of everything, and this role ensures accuracy, clarity, brand consistency, and technical correctness at scale. 

This role partners closely with Product Managers, Product Owners, Engineering, and Design to embed content production into the delivery lifecycle, ensuring documentation and in-app help are ready at launch, not weeks after. The Senior Product Content Engineer also coaches the Product Content Engineer on pipeline usage, editorial standards, and technical writing craft. 

This role works under the direction of the Director, Product Content & Digital Adoption, who owns the overall content strategy, team operating model, and AI pipeline architecture. The Senior Content Engineer translates that strategy into production-quality output and helps refine the systems that make it possible. 

Key Responsibilities 

AI-First Content Production & Pipeline Development 

• Design and maintain AI content pipelines that generate release notes, API documentation, in-app help, and enablement materials from Jira tickets, PRDs, and design specs. 

• Build and refine prompt libraries, templates, and structured workflows that produce consistent, high-quality output across products. 

• Apply editorial expertise to review, refine, and approve AI-generated content for accuracy, voice, and completeness. 

• Continuously improve pipeline quality by analyzing output patterns, identifying failure modes, and refining prompts. 

• Evaluate new AI tools, models, and capabilities and recommend integration into existing workflows. 

• Partner with the Director to expand AI pipeline coverage to new content types and product areas. 

Technical Documentation & API Content 

• Own API documentation, developer guides, and technical reference materials across assigned products. 

• Partner with Engineering to ensure API docs are accurate, complete, and aligned with current endpoints and schemas. 

• Create and maintain structured documentation frameworks that can be templated and scaled across the portfolio. 

• Produce clear, developer-friendly content that reduces integration friction and support escalations. 

Release Notes, In-App Help & Enablement 

• Produce release notes and changelogs aligned to product launch cycles across multiple products. 

• Create in-app contextual help content that guides users through features, workflows, and common tasks. 

• Develop internal enablement materials for Sales, CX, and Support teams tied to product releases and updates. 

• Ensure all content is consistent in voice, structure, and quality across the portfolio, following standards set by the Director. 

Cross-Functional Partnership & Delivery Integration 

• Embed into product delivery workflows to capture content requirements early in the development lifecycle. 

• Partner with Product Owners to extract story-level detail for documentation and help content. 

• Collaborate with the Digital Adoption Specialist to ensure written content and in-app guides are complementary and consistent. 

• Work with the Director to define and refine content standards, style guides, and quality benchmarks. 

• Coach and support the Product Content Engineer on pipeline usage, editorial standards, and technical writing craft. 

Qualifications 

Required Qualifications 

• 5 to 7+ years of technical writing, content engineering, or product documentation experience in SaaS or software environments. 

• Demonstrated experience building AI-powered content workflows using LLMs, prompt engineering, and automation tools. 

• Strong technical writing skills with experience producing API documentation, developer guides, and reference materials. 

• Experience writing release notes, in-app help, and enablement content for multi-product portfolios. 

• Proficiency with documentation tools and platforms (Confluence, Jira, Swagger/OpenAPI, ReadMe, or similar). 

• Analytical mindset with experience measuring content effectiveness and iterating based on data. 

• Excellent editorial judgment, able to assess AI-generated output for accuracy, clarity, and tone. 

• Collaborative and comfortable working across Product, Engineering, CX, and Revenue teams. 

• Must be located in Austin, TX; hybrid work required. 

Preferred Qualifications 

• Experience in multi-product B2B SaaS environments, especially PE-backed or high-growth companies. 

• Familiarity with Pendo, WalkMe, or other digital adoption platforms. 

• Experience supporting platform migrations or large-scale customer transitions. 

• Background in developer relations, developer experience, or API-first product teams. 

• Experience mentoring junior writers or content team members. 

Interview Integrity & Use of AI 

We value authenticity, expertise, and real-time problem solving during our interview process. Candidates are expected to represent their own knowledge, experience, and thinking without the use of AI-assisted tools during interviews. 

The use of any AI tools during interviews, including but not limited to real-time scripting, recording, transcription, response generation, or coaching tools, is strictly prohibited. This applies to phone, video, in-person, and technical or case-based interviews. 

While we strongly value candidates who understand how to use AI tools effectively and responsibly, and this role specifically requires deep AI fluency, interviews must reflect the candidate's own abilities and perspectives. Any candidate found to be using AI-assisted tools during the interview process will be immediately disqualified from consideration. 

Why This Role Matters 

The Senior Product Content Engineer is the production backbone of Togetherwork's AI-first content function. Across 15+ products, this role ensures that every feature launch, migration, and product update is supported by clear, accurate, consistent content, generated at scale through AI pipelines and refined by human expertise. This role directly reduces support burden, accelerates customer onboarding, and improves the quality of every customer touchpoint that involves written or in-app content. 

 

Senior Program Manager, Content Operations & Learning Technology

Location:  Remote 

ABOUT TOGETHERWORK

Togetherwork is the emerging leader in software and payments for groups and organizations of all kinds — 650+ employees, 33+ products across 9 vertical product groups, primarily remote across the United States. Our mission is to provide communities, groups, and organizations with essential and reliable technology solutions to help them thrive, by combining technical and operational excellence with deep, specific market expertise.

We function as one company, not a collection of acquisitions. Our roots are in entrepreneurial companies with deep vertical expertise and loyal customers. Together we expand functionality, improve and scale operations, drive profitability, and help employees realize their full potential.

ABOUT THE ROLE

Togetherwork is building a Customer Education function from the ground up — and this role is the operational engine that makes it work at scale. As Senior Program Manager, Content Operations & Learning Technology, you will own the systems, platforms, and workflows that sit between content strategy and customer impact.

You will manage Togetherwork’s learning management platform (Skilljar), own the content operations infrastructure across 9 product verticals and 33+ products, and build the processes that ensure customer-facing education content is accurate, discoverable, and continuously improving. This is not a content creation role — it is the role that makes content creation scalable, measurable, and connected to business outcomes.

You will work closely with the Director of Customer Education, Support leadership, AI Enablement, Kantata and Zendesk platform owners to design and operate the ticket-to-article workflow, govern the help center content ecosystem, and ensure that learning technology is configured to deliver maximum deflection and customer value.

WHAT YOU WILL OWN

Learning Management Platform (Skilljar)

• Own day-to-day administration, configuration, and optimization of Skilljar across all product verticals
• Lead the reconfiguration of Skilljar’s current multi-domain structure into a scalable single-instance architecture
• Manage the Skilljar vendor relationship, contract, and roadmap in partnership with the Director of Customer Education
• Design and maintain learner paths, course structures, and content taxonomies within the platform
• Integrate Skilljar with Zendesk and other support tooling to create a connected help and learning ecosystem
• Track learner engagement, completion rates, and content utilization — and use that data to drive prioritization decisions

AI & Tooling Integration

• Partner with the AI Enablement & Operations Lead to integrate AI tooling into content creation and content review workflows
• Own the configuration and utilization of Stylo Scribe — Togetherwork’s AI-assisted article drafting and content gap detection tool — which is currently underutilized within an existing contract
• Ensure help center content is structured so it can be effectively ingested and surfaced by AI agents and automated response tools
• Monitor and evaluate emerging content operations tooling and make recommendations for adoption

Analytics & Performance

• Build and maintain dashboards that track content performance, ticket deflection rates, and learner outcomes
• Establish baseline metrics in the first 90 days and report progress against them on a regular cadence to the Director of Customer Education and Support leadership
• Identify content gaps using ticket trend data from Zendesk and translate them into prioritized content briefs for the broader team

Content Operations & Governance

• Manage content project tracking and prioritization across 9 verticals and 33+ products, maintaining clear visibility into what’s in progress, what’s blocked, and what’s next — and communicating that status to the Director of Customer Education on a regular cadence
• Build and operate the ticket-to-article workflow — the process by which high-volume support contacts become self-service knowledge content
• Own the content governance model: who creates, who reviews, who approves, and how content stays current across 33+ products
• Establish and maintain content taxonomy and tagging standards across all Zendesk help centers to improve search and AI discoverability
• Coordinate with product teams to ensure help center content is updated when releases happen — building a proactive release-to-content process
• Conduct regular content audits to identify outdated, missing, or underperforming articles and route them for update or retirement
• Partner with Zendesk platform owners to align help center architecture with the broader Zendesk re-implementation effort

WHAT YOU BRING

Required

• 7–10+ years of experience in content operations, knowledge management, learning technology administration, or a closely related function
• Hands-on experience administering an LMS or learning experience platform — Skilljar experience strongly preferred; Thought Industries, Docebo, or similar platforms also relevant
• Demonstrated ability to manage multiple concurrent workstreams across a complex, multi-product environment — you can hold context across several products and verticals simultaneously without losing track of priorities, dependencies, or stakeholders
• Demonstrated experience building or managing a ticket-to-knowledge-article workflow or similar content triage process
• Strong understanding of content taxonomy, metadata, and search optimization within help center or knowledge base environments
• Experience working within or alongside Zendesk — familiarity with help center structure, article management, and AI integration (Stylo or similar)
• Comfort working with data: you can pull and interpret content performance and ticket trend data without needing a dedicated analyst
• Ability to operate independently in an ambiguous, build-from-scratch environment — this function is new and the infrastructure largely doesn’t exist yet

Strongly Preferred

• Experience in a multi-product or multi-vertical SaaS environment
• Familiarity with AI-assisted content creation tools and workflows
• Experience working with or alongside support operations teams — you understand how ticket data works and how to use it
• Background in instructional design, curriculum development, or customer education — even if operations has been your primary focus

THE TECHNOLOGY ECOSYSTEM YOU’LL WORK IN

Platform	How It Fits
Skilljar	Primary LMS — you own it
Zendesk	Help center infrastructure across all verticals — your primary audit and publishing surface
Stylo (Assist, Solve, Scribe)	AI layer on top of Zendesk — Scribe specifically is your content drafting and gap detection tool
Claude / ChatGPT Enterprise	Approved AI tools for content creation workflows
Confluence	Internal knowledge base — source material for content migration and article drafting
Jira	Product release tracking — input for content update triggers
Microsoft Teams + Copilot	Daily collaboration and meeting AI

 

BENEFITS

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• 100% employer-paid Basic Life and AD&D insurance
• 401(k) retirement plan with a 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 12 weeks paid parental leave

INCLUSION & DIVERSITY

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law.

WHY TOGETHERWORK

Togetherwork serves tens of thousands of organizations across the country — associations, camps, pet businesses, youth programs, faith communities, and more — with software and payments that help them run better. We are growing through acquisition and organic expansion, and our customer base is maturing alongside our product portfolio.

This role sits at the center of the customer experience. You will have real ownership, real cross-functional visibility, and the infrastructure to do the work well. The Director of Customer Education has a mandate to build a best-in-class education and knowledge organization — and this role is foundational to that vision.

If you believe that great content infrastructure is a competitive advantage and want to build something that actually helps customers succeed — this is the role.

 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $90,000- $105,000 USD per year 

 

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual's judgment, problem-solving approach, and communication.

Senior Software Engineer

Location: Austin, TX (hybrid)

Schedule: Full-time | Hybrid (2–3 days in office)

Work Authorization Notice:

At this time, we are unable to provide immigration sponsorship for this position. Candidates must have current, unrestricted authorization to work in the country where the role is based.

About Us

Togetherwork is a $250M recurring revenue SaaS business with more than 33 software applications serving over 12 vertical markets. We help communities, organizations, and businesses thrive by delivering purpose-built software that supports their missions and operations.

Headquartered on South Congress in Austin, TX, Togetherwork is scaling rapidly. We are customer-focused, execution-driven, and committed to operational excellence. Our teams value accountability, collaboration, and continuous improvement.

About the Role

Togetherwork is seeking a Senior Software Engineer who builds, tests, and optimizes robust, scalable software systems while mentoring junior developers. You will play a critical role in full-stack system design, performance tuning, and leveraging expertise in our modern tech stack to drive product development.

What You’ll Do

• Develop and maintain core SaaS applications and APIs.
• Build dynamic and responsive user interfaces.
• Write clean, tested, and efficient code; actively engage in code reviews to maintain standards.
• Review and improve code written by peers and junior developers.
• Participate and collaborate in system architecture discussions and design reviews.

 

Success Measures

• Code efficiency, stability, and test coverage metrics.
• Deliver high-quality, well-tested features on schedule and to specifications.
• Proactively prevent production incidents; identification and resolution of performance bottlenecks and system stability issues.
• Effectively mentor junior developers and improve team velocity.
• Pivotal contributions to architectural decisions that reduce long-term technical debt.

 

What You’ll Bring

Proficiency in our core stack:

• Languages: ColdFusion/Java, .NET, PHP, C#, JavaScript, HTML/CSS, T-SQL.
• Frameworks & Concepts: MVC, AJAX, .NET, jQuery.
• Databases: Microsoft SQL Server.
• Knowledge around multi-cloud or hybrid cloud and cross-platform integrations.
• A product-minded approach with a focus on the “why” behind the build.
• A proactive problem-solving mindset with a builder mentality and a focus on automation.
• A commitment to continuous learning and adopting best practices.
• Experience with CI/CD pipelines and containerization.
• Experience with AI Tools and MCP Servers, especially Claude and Kiro.
• Experience with AWS AMI and Ubuntu Linux

 

Team & Collaboration

• Work closely with cross-functional teams to define, design, and ship new features.
• Lead by example through clear communication, documentation, and code reviews.
• Share knowledge and mentor other engineers to elevate the entire team.
• Participate actively in sprint planning, retrospectives, and technical discussions.
• Partner with engineering peers, product managers, and designers to build scalable and high-performing SaaS applications.

 

Why You’ll Love Working Here

At Togetherwork, we help community-driven organizations grow and thrive — creating better experiences for the people they serve.

We are guided by values that shape how we work every day:

• Obsess over our customers
• Own it. Together.
• Move fast with purpose

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences, and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

CCPA Disclosure Notice: Click Here

Chief of Staff  

Location:  Austin, TX (Hybrid required 3 days per week) 
Reports To:  CEO 
Compensation:  Competitive base + bonus + benefits 

 

The Opportunity:

Togetherwork is a 700-person, PE-backed vertical SaaS company running 30+ platforms across recreation, nonprofit, and community management markets. We are three years into a value creation cycle with a defined exit horizon - and we move fast. 

The leadership team is experienced and execution-oriented. What they need is a Director, Chief of Staff who will serve as the operating partner to the CEO: owning the executive rhythm, holding senior leaders accountable, and making sure the right decisions get made and followed through on. This is a high-access, high-accountability seat that is visible at the board level. 

 For the right operator, it is one of the best roles in a PE-backed SaaS company. 

 

What This Role Is Not:

We want to be direct. This is not: 

• A transformation strategist 

• A mini-COO 

• A strategy consultant 

• An executive assistant - even a highly capable one 

 And critically: this is not a role that manages up only. Lateral accountability to ELT, SVPs, and VPs is core to the job. 

 

Who We're Looking For:

You have driven accountability across senior leaders - not just flagged issues upward, but actually closed the loop. You set the agenda, track commitments, and ensure follow-through without needing the CEO to intervene. You have organizational presence, a low ego, and an instinct to make everyone around you more effective. 

You also build things. You don't wait to be handed an AI tool - you bring new capability to the team and actively use automation to compress timelines and eliminate manual work. You stay current, and it shows in the quality of your output. 

 

Must-Have Qualifications:

Candidates who cannot demonstrate the following are screened out: 

• 5+ years of progressive experience in Chief of Staff, BizOps, or executive operations roles
• Has held senior leaders accountable to commitments in a structured, visible way - not just escalated upward 

• Has driven executive priorities or operations autonomously, without waiting for direction 

• Has applied AI tools in actual work contexts to meaningfully improve speed or quality of output 

• Can speak to business financials (revenue, margin, cost structure) with confidence in an interview 

• Has demonstrated ability to influence from behind the scenes, share credit, and prioritize company outcomes over personal visibility 

Strong Signals (Not Screen-Outs) 

• Has built board or investor materials - coordinated inputs, managed the timeline, owned the output 

• Has operated in a PE-backed or high-accountability environment with a defined performance horizon 

• Has built or deployed an AI agent or automated workflow - beyond using off-the-shelf tools 

• Prior Chief of Staff, BizOps lead, or Executive Operations role at a comparable company 

 

What You'll Own:

ELT Operating Rhythm & OKR Accountability 

• Design and own ELT meeting cadence end-to-end: agenda, pre-reads, facilitation, decision logging, and follow-through tracking 

• Drive CEO OKR execution - keep the ELT aligned on priorities, track progress, and surface risk before it compounds 

• Own ELT OKR alignment: each function's objectives connect to company-level goals, gaps are visible, and owners are on the hook 

• Hold senior leaders accountable to commitments between meetings - without requiring CEO escalation 

• Drive pre-meeting alignment so ELT time is used for decisions, not information sharing 

Board & Executive Material Preparation 

• Own the preparation calendar for board meetings, investor check-ins, and executive materials 

• Coordinate across functions to consolidate inputs without creating bottlenecks 

• Ensure materials reflect the exit narrative: EBITDA performance, operational milestones, people story 

Cross-Functional Coordination 

• Identify and resolve misalignment across ELT workstreams before it reaches the CEO 

• Own the ELT decision log and ensure decisions are communicated and implemented 

• Surface OKR conflicts and interdependencies before they become execution blockers 

• Serve as an extension of the CEO's intent - not a separate power center 

AI-Enabled Executive Operations 

• Apply AI tools and automation to streamline executive operations, board prep, meeting synthesis, and follow-through tracking 

• Stay ahead of the AI capability curve and bring relevant tools to the ELT without being asked 

• Actively use AI to compress timelines on deliverables 

 

Capabilities That Matter Most:

Required:

Accountability Management 

Can hold senior leaders to commitments without formal authority and without escalating to the CEO. Uses structure and relationships, not hierarchy. 

Executive Presence 

Comfortable in rooms with VPs and SVPs. Can push back directly and professionally. Operates through trust, not title. 

Proactive Execution 

Drives priorities without being told. Builds the agenda, follows up on decisions, and closes loops across functions. 

Structured Communication 

Writes clean, executive-quality materials under time pressure. Can distill complex inputs into a clear narrative. 

AI Fluency 

Uses AI tools actively to improve output speed and quality. Has applied AI in actual work, not just experimented with it. 

Business Financial Literacy 

Understands revenue, margin, and cost structure. Can follow a P&L conversation and connect operational decisions to financial outcomes. 

Low-Ego, Company-First Orientation 

Operates in service of the CEO, ELT, and company priorities. Shares credit, avoids politics, and does not use proximity to the CEO as personal power. 

 

Nice to Have:

ELT Operating Experience 

Has run operating cadences for a leadership team: meeting design, decision logging, follow-through tracking. 

Board/Investor Materials 

Has owned preparation of board or investor materials end-to-end, without being assigned each step. 

AI Agent or Workflow Building 

Has built lightweight AI agents or automated workflows, beyond using off-the-shelf tools. 

PE or High-Accountability Environment 

Has worked in a PE-backed company or similarly high-performance environment with a defined performance horizon. 

 

Benefits Include:

• Medical, dental, and vision insurance options

• 100% employer-paid short- and long-term disability

• Basic life insurance

• 401(k) with 100% company match up to 4%

• Flexible paid personal/vacation time built on trust and accountability

• 10 sick days annually

• 10 company-paid holidays

• 6 weeks paid parental leave

Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law.