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Location: Austin, TX (Hybrid, 3 days/week onsite)Compensation: Competitive base + bonus + benefits Lead and elevate customer support excellence Shulware, a Togetherwork company, is seeking a Support Manager to lead our customer support team and ensure every client receives outstanding service. This is a key leadership role responsible for driving team performance, optimizing support operations, and delivering measurable improvements in customer satisfaction. If you’re passionate about creating an exceptional support experience and leading a team that is truly customer-obsessed, this is an opportunity to make a lasting impact. What you’ll do Lead and coach a team of support professionals to meet read more …
Tier 1 Support Agent Location: Atlanta, GA Schedule: Full-time | Hybrid (2-3 days in office) – weekends may be required Openings: 5 As a Tier 1 Support Agent, you’ll be the friendly, knowledgeable first point of contact for our Pet Care software customers. You’ll help users via email, chat, and phone—answering “how-to” questions, solving common issues, and ensuring every interaction leaves them feeling supported and confident. You’ll play a key role in triaging requests, resolving problems, and escalating complex cases to Tier 2 when needed. Along the way, you’ll grow your product expertise and contribute to improving the customer experience. What read more …
Location: Austin, TX (Hybrid)Department: GM, Product & Design OrganizationReports to: Chief Product Officer About Us Togetherwork is a $250M recurring revenue SaaS business with over 33 software applications serving 12+ vertical markets. We exist to help communities, organizations, and businesses thrive by delivering software solutions tailored to their unique needs. With our new headquarters on South Congress in Austin, TX, we are entering an exciting phase of growth. We work hard and play hard. We love our customers, we innovate with purpose, and we won’t stop until we’ve delighted every client across the diverse ecosystem we serve. About the Role The read more …