Job Opportunities

Job Summary  ClearView CRM is seeking a Technical Client Success Specialist to manage a portfolio of nonprofit clients, providing expert guidance, high-level technical support, and strategic account management. In this role, you will educate clients on ClearView CRM’s robust feature set, support highly customized environments, and serve as a bridge between clients and internal teams. You will collaborate on data conversions, customizations, and implementation projects, while ensuring an exceptional client experience throughout. As part of a fully remote team, you will work in a fast-paced environment that requires strong multitasking abilities, deep knowledge of client accounts, and a proactive approach to read more …

This position is remote and open to candidates located anywhere in the United States, with a preference for those based in or near Austin, TX due to opportunities for occasional in-person collaboration. Job Summary  ClearView CRM is seeking a Technical Client Success Specialist to manage a portfolio of nonprofit clients, providing expert guidance, high-level technical support, and strategic account management. In this role, you will educate clients on ClearView CRM’s robust feature set, support highly customized environments, and serve as a bridge between clients and internal teams. You will collaborate on data conversions, customizations, and implementation projects, while ensuring an exceptional read more …

Job Summary  We’re looking for a technically curious and ambitious Customer Support Engineer (Tier 2) to join our world-class support team within the Togetherwork Association Vertical Solution. This role is ideal for someone early in their Salesforce career who is eager to deepen their technical expertise, directly engage with customers, and help solve complex product challenges. You’ll work closely with Tier 2/3 teams and Product to triage issues, enhance customer experience, and build your knowledge of our Salesforce-based architecture. Responsibilities  Technical Troubleshooting: Investigate and resolve issues involving declarative automation (Flows, Process Builder), Apex classes, Lightning Components, and custom trigger frameworks. Customer read more …

This position is open to candidates located anywhere in the United States; however, we strongly prefer candidates based in or near Austin, TX, as the role may require periodic in-person collaboration with local team members. Job Summary  We’re looking for a technically curious and ambitious Customer Support Engineer (Tier 2) to join our world-class support team within the Togetherwork Association Vertical Solution. This role is ideal for someone early in their Salesforce career who is eager to deepen their technical expertise, directly engage with customers, and help solve complex product challenges. You’ll work closely with Tier 2/3 teams and Product to read more …

Job Summary  A Tier 1 Customer Support Agent is responsible for providing front-line support to customers via phone and email. Their primary focus is to address common customer issues and provide “how-to” support for SaaS product usage questions. They are responsible for resolving product or service problems by clarifying the customer’s questions and explaining the best solution to solve a problem while maintaining established Service Level Objectives. The Tier 1 agent is also responsible for identifying product problems and requests that require additional expertise or advanced troubleshooting and escalating those to the Tier 2 team after initial triage and collecting basic read more …

This position is open to candidates located anywhere in the United States; however, we strongly prefer candidates based in or near Austin, TX, as the role may require periodic in-person collaboration with local team members. Job Summary  A Tier 1 Customer Support Agent is responsible for providing front-line support to customers via phone and email. Their primary focus is to address common customer issues and provide “how-to” support for SaaS product usage questions. They are responsible for resolving product or service problems by clarifying the customer’s questions and explaining the best solution to solve a problem while maintaining established Service Level read more …

Job Summary:  The Tier 3 Senior Support Specialist is a key member of the Operations Team, requiring advanced technical expertise, strong troubleshooting skills, and a deep understanding of the company’s software, systems, and processes. This role plays a vital part in ensuring customer success by managing the most complex support cases and providing high-touch service to enterprise partners. In addition to owning enterprise support, the Tier 3 Specialist will collaborate closely with cross-functional teams—including Product, Engineering, and other Operations groups—to resolve critical issues that impact customer satisfaction and retention. While enterprise support is the primary responsibility, this individual may also assist read more …

This position is remote and open to candidates located anywhere in the United States, with a preference for those based in or near Austin, TX due to opportunities for occasional in-person collaboration. Job Summary:  The Tier 3 Senior Support Specialist is a key member of the Operations Team, requiring advanced technical expertise, strong troubleshooting skills, and a deep understanding of the company’s software, systems, and processes. This role plays a vital part in ensuring customer success by managing the most complex support cases and providing high-touch service to enterprise partners. In addition to owning enterprise support, the Tier 3 Specialist will read more …