Technical Writer

Department: Product & Strategy

Reports to: Director, Product Content & Digital Adoption

Location: Austin, TX (Hybrid Required)

Overview

At Togetherwork, we set a high bar for clarity, collaboration, and execution. While our Product & Strategy leaders own portfolio outcomes, our individual contributors are equally essential, bringing curiosity, precision, and a commitment to excellence to every initiative. We work in deep partnership with Engineering, Revenue, CX, Operations, and Support, sharing accountability for delivering stable, modern, insight-driven products that help our customers thrive.

This team operates differently. We are building an AI-first content and digital adoption function where AI is the primary production method, not an accelerator, but the engine. Every workflow, artifact, and deliverable is expected to be designed around AI-powered pipelines, with human expertise applied to strategy, editorial judgment, quality assurance, and continuous improvement.

We expect team members to bring strong analytical thinking, operational rigor, and deep fluency with generative AI, content automation, and modern tooling. Hard work is the norm, not for recognition, but for the greater good of our customers and the long-term health of our company.

This role reflects those expectations: AI-native, data-informed, customer-centered, and grounded in professionalism and positive intent.

Role Summary

The Product Content Engineer is an individual contributor responsible for producing technical content across Togetherwork's product portfolio using AI-first workflows. This role operates within established AI content pipelines, running prompts, refining output, ensuring accuracy, and maintaining content across assigned products.

This is not a traditional technical writing role. The Product Content Engineer is expected to use AI as the primary drafting tool for all content, applying editorial judgment, product knowledge, and quality standards to ensure output is accurate, clear, and on-brand. Over time, this role will develop deeper pipeline skills and take on more complex content areas.

This role works closely with Product Owners, the Senior Product Content Engineer, and the Digital Adoption Specialist to ensure content is delivered on time, aligned with releases, and consistent across products.

This role operates under the direction of the Director, Product Content & Digital Adoption, and receives day-to-day coaching from the Senior Product Content Engineer on pipeline execution, editorial standards, and content quality.

Key Responsibilities

AI-First Content Production

• Use established AI content pipelines to generate release notes, in-app help, enablement materials, and documentation drafts.
• Apply editorial review to all AI-generated output, checking for accuracy, clarity, voice consistency, and technical correctness.
• Follow content templates, style guides, and taxonomy standards defined by the Director and Senior Content Engineer.
• Continuously flag pipeline issues, suggest prompt improvements, and contribute to workflow refinement.
• Track content production metrics including coverage, cadence, and quality scores.

Release Notes & In-App Help Content

• Produce release notes and changelogs for assigned products aligned to sprint and quarterly release cycles.
• Create and maintain in-app contextual help content that guides users through features and workflows.
• Ensure release communications are delivered on time and coordinated with Product and GTM teams.
• Maintain content freshness by updating documentation as features evolve or are deprecated.

Internal Enablement Content

• Develop enablement materials for Sales, CX, and Support teams tied to feature releases and product updates.
• Translate technical product changes into clear, audience-appropriate content for non-technical stakeholders.
• Support the creation of training guides, FAQ documents, and quick-reference materials.
• Collaborate with CX and Revenue teams to understand content gaps and prioritize enablement needs.

Cross-Functional Collaboration & Delivery Alignment

• Work closely with Product Owners to capture feature details and requirements for content production.
• Coordinate with the Digital Adoption Specialist to ensure written and in-app content are complementary.
• Participate in sprint reviews, launch readiness meetings, and cross-functional planning sessions.
• Escalate content risks, blockers, or quality concerns to the Senior Content Engineer or Director promptly.

Qualifications

Required Qualifications

• 3 to 5+ years of technical writing, content production, or product documentation experience in SaaS or software environments.
• Demonstrated ability to use AI/LLM tools for content generation and workflow automation.
• Strong writing and editing skills with a focus on clarity, accuracy, and consistency.
• Experience producing release notes, help documentation, or enablement content.
• Familiarity with documentation tools and platforms (Confluence, Jira, or similar).
• Ability to learn new products quickly and translate technical concepts into clear, user-friendly content.
• Collaborative mindset with comfort working across Product, Engineering, and customer-facing teams.
• Must be located in Austin, TX; hybrid work required.

Preferred Qualifications

• Experience in multi-product B2B SaaS environments.
• Familiarity with Pendo or other digital adoption platforms.
• Experience supporting platform migrations or customer transitions.
• Background in product marketing, customer education, or UX writing.
• Experience working within AI-powered content pipelines or prompt-based workflows.

Interview Integrity & Use of AI

We value authenticity, expertise, and real-time problem solving during our interview process. Candidates are expected to represent their own knowledge, experience, and thinking without the use of AI-assisted tools during interviews.

The use of any AI tools during interviews, including but not limited to real-time scripting, recording, transcription, response generation, or coaching tools, is strictly prohibited. This applies to phone, video, in-person, and technical or case-based interviews.

While we strongly value candidates who understand how to use AI tools effectively and responsibly, and this role specifically requires deep AI fluency, interviews must reflect the candidate's own abilities and perspectives. Any candidate found to be using AI-assisted tools during the interview process will be immediately disqualified from consideration.

Why This Role Matters

The Product Content Engineer ensures that Togetherwork's customers and internal teams have the clear, accurate content they need to succeed. Across 15+ products, this role keeps release communications flowing, help content current, and enablement materials aligned with what is actually shipping. By operating within AI-first pipelines, this role delivers content at a pace and consistency that traditional approaches cannot match, directly supporting customer satisfaction, support deflection, and product adoption.

Curriculum Designer 

Department: Product 

Reports To: Program Lead 

Location: Austin, TX (Hybrid Preferred) 

Overview 

At Togetherwork, we set a high bar for clarity, collaboration, and execution. While our Product & Strategy leaders own portfolio outcomes, our individual contributors are equally essential—bringing curiosity, precision, and a commitment to excellence to every initiative. We work in deep partnership with Engineering, Revenue, CX, Operations, and Support, sharing accountability for delivering stable, modern, insight-driven products that help our customers thrive. 
 
We expect ICs to bring strong analytical thinking, operational rigor, and a willingness to roll up their sleeves to solve complex problems. Hard work is the norm—not for recognition, but for the greater good of our customers and the long-term health of our company. We embrace innovation, including responsible AI usage, to deepen insight, improve execution, and accelerate impact. 
 
This role reflects those expectations: collaborative, data-informed, customer-centered, and grounded in professionalism and positive intent. 

Role Summary 

The Curriculum Designer at Dance Studio Owner's Association (DSOA) is responsible for designing, developing, and continuously improving educational content and communication strategies across the Inner Circle and broader DSOA programs. This role blends curriculum design expertise with content strategy and project management, ensuring that all educational experiences are pedagogically sound, engaging, and aligned with DSOA's mission and member outcomes. 

Partnering closely with the Program Lead, cross-functional teams, and contractors, the Curriculum Designer brings a data-informed lens to content development — translating member feedback, engagement data, and industry trends into curriculum that drives real results for dance studio owners. 

 

Key Responsibilities  

Curriculum & Content Development 

• Lead the design and development of lesson plans, masterclasses, and educational resources on key business concepts, ensuring content is engaging, results-oriented, and pedagogically sound. 

• Build out the Inner Circle curriculum and LMS in collaboration with contractors and internal stakeholders. 

• Create educational content that meets the diverse learning needs of dance studio owners across experience levels. 

• Experiment with and implement innovative teaching methods and tools to improve learning outcomes and member satisfaction. 

• Continuously refine and evaluate the effectiveness of educational content based on member feedback and industry best practices. 

• Manage a variety of content formats including video, written, visual, and digital assets from ideation through execution. 

Communication Strategy & Content Management 

• Oversee and strategize communications for DSOA's Inner Circle and additional revenue streams, including Studio Transformation, Studio Sync, and other programs. 

• Manage content across multiple channels — including email, social media, and member platforms — ensuring consistency and alignment with DSOA's messaging and values. 

• Collaborate with contractors to ensure all copy and creative assets are on-brand and deliver on organizational goals. 

• Implement data-focused strategies to maximize member engagement and program participation. 

Educational Innovation & Strategy 

• Research and incorporate the latest trends in education, instructional design, and the dance industry to ensure DSOA remains a leader in business education for studio owners. 

• Collaborate with the Program Lead and broader team to ensure seamless integration of educational elements across all DSOA programs. 

• Contribute to strategic planning by providing insights and direction from an educational perspective, ensuring curriculum aligns with organizational goals and member growth. 

• Translate member insights and engagement data into actionable improvements to curriculum design and content strategy. 

Project Management & Cross-Functional Collaboration 

• Manage multiple content and communication projects simultaneously, ensuring timely and efficient development and delivery. 

• Partner cross-functionally to ensure content supports overall program success and member engagement. 

• Lead content creation for both internal use (Inner Circle members) and external marketing initiatives. 

AI Fluency & Improvement Mindset 

• Use AI tools to streamline delivery workflows, summarize risks, or generate project artifacts. 

• Identify automation or process improvements that accelerate execution. 

• Champion operational excellence and continuous improvement practices across teams 

Qualifications 

Required Qualifications 

• 3+ years of experience in curriculum development, content strategy, or educational program management, preferably in a digital or membership-based environment. 

• Proven ability to design and deliver engaging, results-oriented educational content across multiple formats (video, written, visual, digital). 

• Experience managing communication across multiple channels including email, social media, and online learning platforms. 

• Data-driven mindset with the ability to translate analytics and member feedback into content and curriculum improvements. 

• Strong project management skills with the ability to manage multiple projects and stakeholders simultaneously. 

• Knowledge of the dance industry or passion for supporting small business owners is a plus. 

• Experience using AI tools to accelerate work or improve operational efficiency. 

Why This Role Matters 

The Curriculum Designer is the creative and strategic engine behind DSOA's educational experience. By developing content that is engaging, evidence-informed, and deeply relevant to dance studio owners, this role directly drives member retention, program satisfaction, and business growth. When the curriculum is strong, members stay, upgrade, and succeed — and that outcome sits squarely with this role. 

 

Delivery Manager

Location: Austin, TX
Schedule: Full-time | Hybrid (2–3 days in office)
Reports to: Product Leadership

As a Delivery Manager, you will ensure predictable, high-quality execution across the product lifecycle. You will partner closely with Product, Engineering, Design, and cross-functional stakeholders to plan work, manage dependencies, and drive delivery from idea through launch and beyond.

This role serves as the operational connector across teams, providing structure, visibility, and follow-through so teams can focus on delivering value to customers.

What You’ll Do

• Own delivery execution across all phases of the product lifecycle, from ideation through launch and sunset
• Build and maintain delivery plans, timelines, and cross-functional alignment
• Partner with Product Managers and Product Owners to ensure roadmap feasibility and backlog readiness
• Coordinate work across Engineering, Design, CX, Revenue, and Operations
• Identify and manage risks, dependencies, and blockers early and proactively
• Provide clear delivery updates and status visibility to stakeholders
• Support launch readiness and post-launch tracking
• Continuously improve delivery processes, tooling, and execution practices

What You’ll Bring

• 3 to 5+ years of experience in delivery management, program management, or project management for software products
• Strong understanding of Agile delivery and product lifecycle frameworks
• Proven ability to manage complex timelines and cross-functional stakeholders
• Clear, concise communication and strong organizational skills
• Comfort working in a fast-paced, collaborative environment
• Strong problem-solving mindset with attention to detail

Why This Role Matters

This role is essential to ensuring that product initiatives move forward with clarity, discipline, and accountability. By providing operational leadership across teams, the Delivery Manager reduces delivery risk, improves predictability, and strengthens trust between Product, Engineering, and the broader organization. The impact of this role is felt in smoother launches, clearer communication, and a more consistent experience for customers.

Bonus Points

• Experience in SaaS or platform-based product organizations
• Experience supporting distributed or offshore teams
• Familiarity with delivery governance, KPIs, or post-launch performance tracking
• Experience using tools or automation to improve delivery efficiency

Compensation & Benefits

Base Salary: Competitive
Bonus: Performance-based

Benefits Include:

• Medical, dental, and vision insurance options

• 100% employer-paid short- and long-term disability

• Basic life insurance

• 401(k) with 100% company match up to 4%

• Flexible paid personal/vacation time built on trust and accountability

• 10 sick days annually

• 10 company-paid holidays

• 6 weeks paid parental leave

Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law.

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

 

BI Product Owner – Reporting & Analytics (Sigma)

Department: Product Management

Reports To: VP of Product and Strategy - Platform

Location: Austin, TX (Hybrid)

 

Overview

At Togetherwork, we set a high bar for clarity, collaboration, and execution. While our Product & Strategy leaders own portfolio outcomes, our individual contributors are equally essential—bringing curiosity, precision, and a commitment to excellence to every initiative. We work in deep partnership with Engineering, Revenue, CX, Operations, and Support, sharing accountability for delivering stable, modern, insight-driven products that help our customers thrive.

We expect ICs to bring strong analytical thinking, operational rigor, and a willingness to roll up their sleeves to solve complex problems. Hard work is the norm—not for recognition, but for the greater good of our customers and the long-term health of our company. We embrace innovation, including responsible AI usage, to deepen insight, improve execution, and accelerate impact.

This role reflects those expectations: collaborative, data-informed, customer-centered, delivery-oriented, and grounded in professionalism and positive intent.

Role Summary

The Business Intelligence Analyst – Reporting & Analytics is a hands-on BI role responsible for defining, building, and delivering Togetherwork’s reporting experience in Sigma. This role owns the full reporting lifecycle—from auditing and consolidating the existing report landscape, to defining use cases and requirements, to directly building report layouts and queries in Sigma alongside Design, Database, and App Dev teams.

This is not a strategy or architecture role. The ideal candidate is a builder first: someone who can write queries, drive Sigma report implementation with confidence, and translate design specs into shipped reporting experiences. They work directly with Database and App Dev teams to ensure the right data structures are in place, then own the Sigma layer from query to customer-facing report. AI fluency is central—used to accelerate audits, generate and refine queries, and drive rapid iteration in Sigma.

 

Key Responsibilities

Requirements Definition

• Define functional and non-functional reporting requirements, including data freshness expectations, performance thresholds, and role-based access needs.
• Document use cases, user roles, and report-level requirements to guide prioritization and delivery.
• Translate stakeholder and customer needs into clear, implementation-ready specifications for Sigma.

AI-Assisted Audit & Consolidation

• Use AI tools to audit existing reports across the portfolio, establishing a structured baseline of current coverage, gaps, and redundancies.
• Leverage AI to summarize and consolidate reporting requirements into a rationalized set that Sigma can efficiently implement.
• Identify consolidation opportunities and eliminate reporting sprawl before new build begins.

Report Layout & Query Building

• Drive report build directly in the Sigma editor, translating visual specs and use case requirements into fully configured, customer-facing reports.
• Write and refine queries to power Sigma reports, working within the data structures provided by the Database and App Dev teams.
• Use AI to accelerate query writing, validate logic, and rapidly iterate on report implementations.
• Ensure reports are accurate, performant, and consistent across the Sigma reporting layer.

Role-Based Reporting & Access Controls

• Define user roles and reporting personas to establish a clear, access-appropriate reporting framework.
• Implement role-based reporting constraints in Sigma, ensuring each user persona sees only the data they are authorized to access.
• Validate role configurations against defined use cases prior to launch.

Design Collaboration

• Partner with Design to develop visual specifications for reports, grounded in Sigma’s capabilities and host product design standards.
• Build reports that faithfully reflect design specs—including layout, formatting, and interactivity.
• Surface Sigma rendering constraints or data gaps early so design specs can be adjusted before build begins.

Database & App Dev Partnership

• Work closely with Database and App Dev teams to communicate reporting requirements, including data structure needs, freshness expectations, and performance constraints.
• Ensure the underlying data exposed to Sigma supports the report use cases and user roles defined during requirements. 
• Serve as the primary point of accountability for the Sigma layer—owning report build and query logic while partnering with Database and App Dev on what sits beneath it.

Backlog Ownership & Delivery

• Own and maintain a prioritized reporting backlog aligned to roadmap outcomes and customer value.
• Ensure sprint readiness through story refinement, clear acceptance criteria, and dependency mapping.
• Track delivery progress and proactively surface blockers, risks, or scope changes to stakeholders.

 

Qualifications

Required Qualifications

• 3–5+ years of experience in a BI Analyst, Reporting Analyst, or analytics-focused role with hands-on delivery experience.
• Hands-on experience building reports and dashboards in Sigma Computing or a comparable embedded BI platform (e.g., Looker, Tableau, Mode).
• Demonstrated ability to write and refine SQL queries to support reporting and analytics use cases.
• Experience defining functional and non-functional requirements for reporting products, including data freshness and access control needs.
• Proven ability to audit, consolidate, and rationalize a complex reporting landscape.
• Experience implementing role-based access and user-level reporting constraints within a BI tool.
• Strong design collaboration skills—able to work from visual specs and build reports that match intent.
• Comfortable working cross-functionally with Database and App Dev teams to align on data structures and delivery dependencies.
• Hands-on experience using AI tools to accelerate query writing, report auditing, or Sigma iteration.

Bonus Points

• Direct experience with Sigma Computing, including dataset configuration, workbook management, and Sigma-native query patterns.
• Background in SaaS, platform, or B2B products with embedded analytics.
• Experience working alongside app development teams in an Agile delivery environment.

Interview Integrity & Use of AI

We value authenticity, expertise, and real-time problem solving during our interview process. Candidates are expected to represent their own knowledge, experience, and thinking without the use of AI-assisted tools.

The use of any AI tools during interviews — including but not limited to real-time scripting, recording, transcription, response generation, or coaching tools — is strictly prohibited. This applies to phone, video, in-person, and technical or case-based interviews.

We are seeking individuals who can clearly articulate their thinking, engage in thoughtful discussion, and answer questions independently. While we strongly value candidates who understand how to use AI tools effectively and responsibly, interviews must reflect the candidate’s own abilities and perspectives.

Any candidate found to be using AI-assisted tools during the interview process will be immediately disqualified from consideration.

 

Why This Role Matters

Reporting is one of the most visible and high-impact surfaces in our products. This role ensures customers get the data insights they need—delivered clearly, accurately, and in a modern Sigma-powered experience. By owning both the requirements and the hands-on Sigma build, this analyst eliminates the gap between requirement and delivery, accelerating the quality and pace of reporting outcomes across the Togetherwork portfolio.

Seasonal Support Representative

Please note, this is a part-time seasonal position running from May-September 2026.

Location: Remote 

Studio Pro (SP) is a SaaS company that offers the world’s best studio management software. SP enables studios to offer online registration, tuition calculation and payment options for parents of their dance students. SP boasts a host of integrated tools enabling studios to optimize their operations.

We are looking for an experienced customer support specialist to join the team and provide top-notch service for our customers.

What You'll Do: 

• Responding to client questions and issues including bugs, feature requests, and business processes through phone, chat, and email.
• Working directly with clients, as well as: Development and Quality Assurance teams to identify, triage, and resolve system issues.
• Documenting frequently asked questions and preparing knowledge-based content.
• Documenting requirements and user stories for production issues and feature requests.

What You Are: 

• A detail-oriented, self-learner who enjoys troubleshooting software issues and providing clients with solutions that meet their business needs.
• The right individual will be comfortable answering both processes (how-do-I?) and business (how-should-I?) inquiries and requests.
• Their role is to ensure that the customer is successful using our product and that they have great experience doing so. Ideal candidates are eager to join us at the ground level, knowing there is room for growth.

What You'll Bring:

• Strong customer service and analytical skills are a must
• Comfortable helping customers via phone support
• Ability to diagnose and explain complex solutions to technical and non-technical audiences
• Ability to quickly learn computer software and operating procedures
• Proficient in Microsoft Office Suite or related software
• Previous experience with SaaS or payments industry preferred, but not mandatory
• Flexible work schedule
• Knowledge and passion for the dance industry
• Excellent communication (written and verbal) and time management skills
• Proven track record of outstanding performance and achieving goals
• Success-driven, works well in a team and enjoys a dynamic and changing environment

 

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. .

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

Interview Process & Expectations
Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

 

Onboarding Consultant

Location: Austin, TX (Hybrid- 2-3 days/week in office)
Compensation: Competitive base + benefits

Reports to: Professional Services / Onboarding Leadership 

The Onboarding Consultant is responsible for leading the successful onboarding, configuration, and activation of Togetherwork SaaS solutions for new customers. This role ensures a smooth transition from sales to active product usage by delivering structured onboarding engagements that enable adoption, early value realization, and long-term customer success.

What You'll Do:

Customer Onboarding & Implementation

• Lead customer onboarding engagements in alignment with defined delivery frameworks, timelines, and scope
• Configure SaaS applications based on documented customer requirements and established best practices
• Guide customers through setup, validation, and go-live readiness activities
• Identify onboarding risks, dependencies, and issues; escalate appropriately to maintain delivery momentum

Training & Enablement

• Deliver end-user and administrator training to support successful adoption
• Provide onboarding guidance, best practices, and product usage recommendations
• Ensure customers are prepared for transition to Customer Success or Support teams

Delivery Execution & Documentation

• Maintain accurate onboarding documentation, configuration records, and customer artifacts
• Track progress against milestones, timelines, and success criteria
• Collaborate with Project or Engagement Managers to support planning, coordination, and status reporting

AI-Enabled & Data-Driven Ways of Working

• Leverage approved AI tools and automation to improve onboarding efficiency, quality, and consistency
• Use data, dashboards, and AI-supported insights to monitor onboarding health and identify risks early
• Continuously build AI literacy and apply AI-enabled practices as part of day-to-day delivery

What You'll Bring:

• 2-3 years of experience delivering SaaS onboarding or implementation engagements
• Bachelor's degree preferred 
• Strong customer-facing communication, facilitation, and training skills
• Ability to manage multiple onboarding engagements with accountability and attention to detail
• Technical aptitude for system configuration and solution setup
• Comfort working within structured delivery frameworks and onboarding plans
• Ability to document requirements, configurations, and processes clearly and accurately
• Customer-focused, proactive, and ownership-oriented
• Organized and execution-focused with strong follow-through
• Collaborative team player aligned to shared outcomes and onboarding standards

Why This Role:

 

• Own end-to-end onboarding delivery with clear impact on adoption, satisfaction, and retention

• Work closely with customers, product-aligned teams, and cross-functional partners to drive outcomes

• Build hands-on expertise across Togetherwork’s SaaS solutions and real-world customer use cases

• Apply AI-enabled tools and data-driven insights to improve delivery quality and efficiency

 

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with company match up to 4%
• Non-Exempt employees have a generous accrual policy
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

Interview Process & Expectations
Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

 

 

 

Internal Operations Specialist 

Location: Columbus, GA (Hybrid – 3 days a week in office)

We are seeking a highly organized and detail-oriented Internal Operations Specialist to join our team. In this role, you will be responsible for managing a variety of internal operational tasks including customer account receivables, contract management, product activations and deactivations, and maintaining strong relationships with key stakeholders such as customers, vendors, and colleagues. The ideal candidate is an effective communicator, adaptable to changes in processes, able to manage redundant work with high accuracy, and thrives in a collaborative environment.

Key Responsibilities:

• Enter and oversee customer account receivables and account payables ensuring accurate records and timely follow-ups.
• Enter and edit customer budgets
• Assist with the creation of customer contracts.
• Manage the timely activation and deactivation of products as per customer requests and service agreements.
• Handle customer fund transfers, ensuring smooth and accurate transactions.
• Process user archive requests in line with company procedures.
• Administer product administrator permissions to ensure proper access control across partnerships.
• Monitor, approve, and issue refunds in accordance with company policies.
• Maintain and update customer membership rosters, ensuring all data is accurate and timely.
• Manage database tasks for membership records.
• Physical check payment processing that is accurate and timely, to include managing lost and misposted payments.
• Foster and maintain strong relationships with company vendors to ensure timely service and collaboration.
• Scan and process remote deposits for timely financial reporting.
• Handle customer calls related to payment issues, troubleshooting, and providing solutions.

Requirements

• Strong ability to build and maintain relationships with colleagues, customers, and vendors.
• Excellent verbal and written communication skills.
• Ability to work independently as well as part of a team, contributing to a shared goal.
• Strong decision-making skills, particularly in relation to financial processes and customer service.
• Exceptional organizational skills, with the ability to prioritize tasks and manage time effectively.
• Adaptability to new processes and workflows, adjusting to the evolving needs of the business and customers.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 9 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Togetherwork is a family of entrepreneurial businesses providing online dashboard solutions (SaaS) to groups and organizations for management, administration, and payments. Its purpose is to help these businesses grow, become more efficient, increase revenue, and provide excellent service to their members and constituents.

Togetherwork’s business lines provide software and payment solutions to a range of groups, including associations, fraternal organizations, museums, nature centers, pet services, universities, and zoos.

At Togetherwork, we are building the leader in Group Management Software and Payments by bringing together companies that connect people with the institutions most important to them. Our group of innovative companies are best-in-class in their respective verticals with strong management teams and commitment to customer service. When you start here, you will find yourself in an environment that is exciting, motivating, challenging, and fun. https://www.togetherwork.com/solutions/

 

 

Director, Product Content & Digital Adoption

Department: Product & Strategy

Reports To: Chief Product Officer

Location: Austin, TX (Hybrid Required)

 

Overview

At Togetherwork, we set a high bar for clarity, collaboration, and execution. Our Product & Strategy leaders own portfolio outcomes, and the functional leaders who support them are equally critical—building the capabilities, teams, and systems that enable consistent, high-quality delivery across the portfolio.

This role establishes a new function: an AI-first content and digital adoption team where AI is the primary production method—not an accelerator, but the engine. Every workflow, artifact, and deliverable will be designed around AI-powered pipelines, with human expertise applied to strategy, editorial judgment, quality assurance, and continuous improvement.

We are looking for a leader who has built content or documentation functions before and is excited to build one that operates fundamentally differently—where AI generates, humans curate, and automation scales. This is a foundational leadership role with portfolio-wide impact.

Role Summary

The Director, Product Content & Digital Adoption owns and builds Togetherwork’s content and in-app experience function from the ground up. This leader is accountable for all product-facing written and interactive content—including in-app help, release notes, API documentation, Pendo guides and walkthroughs, internal enablement materials, and AI-powered content pipelines that scale across 15+ products.

This is not a traditional technical writing leadership role. The Director is expected to design AI-first content operations where generative AI produces first drafts, structured templates standardize output, and human editors apply judgment, brand voice, and quality control. The goal is 10x content coverage across the portfolio without 10x headcount.

Starting with a team of three Product Content Engineer, Product Content Engineer, and Digital Adoption Specialist), this leader will establish operating models, define quality standards, build automation pipelines, and scale the function in alignment with portfolio growth and acquisition cadence.

Key Responsibilities

Build & Lead the Content & Digital Adoption Function

• Establish and lead Togetherwork’s Product Content & Digital Adoption team, including structure, roles, hiring plans, and career development paths.
• Define the operating model for AI-first content production: prompt libraries, template systems, editorial workflows, and quality gates.
• Set clear expectations for output quality, consistency, cadence, and coverage across all 15+ products.
• Build and maintain AI-powered content pipelines that generate release notes, in-app help, API documentation, and enablement materials from product artifacts, Jira tickets, and design specs.
• Create an environment where team members are expected to continuously push the boundaries of what AI can produce and where human expertise adds the most value.
• Manage and develop all direct reports, ensuring consistent growth and accountability.

Content Strategy & Standards

• Own the content strategy for all product-facing and internal documentation across the portfolio.
• Establish and enforce voice, tone, style, and taxonomy standards that scale across products and verticals.
• Define content architecture patterns for in-app help, contextual guidance, release communications, and API documentation.
• Ensure all content meets accessibility, localization-readiness, and modern UX writing standards.
• Partner with Head of Product Design to ensure content and design systems are aligned and mutually reinforcing.

Digital Adoption & In-App Experience Ownership

• Own the strategy for Pendo guides, tooltips, in-app walkthroughs, and contextual help across all products.
• Partner with UX Research & Product Ops Specialist to ensure Pendo analytics inform content decisions while maintaining clear ownership boundaries (Ops owns configuration/analytics; this team owns content/guides).
• Drive adoption metrics through targeted in-app experiences tied to feature launches, migrations, and retention initiatives.
• Establish measurement frameworks for content and guide effectiveness, including completion rates, deflection rates, and adoption lift.

Cross-Functional Partnership

• Partner with Product Managers and Product Owners to ensure content readiness is embedded in the delivery lifecycle—not treated as an afterthought.
• Collaborate with Engineering on API documentation standards, developer portal content, and technical accuracy reviews.
• Work with Revenue, CX, and Support teams to produce internal enablement materials that accelerate deal cycles, reduce support burden, and improve customer onboarding.
• Coordinate with Product Leaders on vertical-specific content needs, migration communications, and customer-facing updates.
• Present content strategy, metrics, and AI pipeline performance to ELT and cross-functional stakeholders.

AI Pipeline Development & Innovation

• Design and continuously improve AI content generation pipelines using LLMs, structured prompts, and automated workflows.
• Build systems that ingest product artifacts (Jira tickets, PRDs, design specs, changelogs) and produce draft content at scale.
• Establish quality assurance processes that balance AI speed with accuracy, brand voice, and technical correctness.
• Evaluate and integrate emerging AI tools, APIs, and capabilities into the content production stack.
• Track and report on AI-driven productivity gains, coverage expansion, and quality metrics.

Qualifications

Required Qualifications

• 8–12+ years of experience in technical writing, content strategy, documentation, or product content leadership.
• Prior experience building and leading a content, documentation, or digital adoption team.
• Demonstrated experience designing and operating AI-powered content workflows using LLMs and automation tools.
• Deep understanding of in-app help systems, contextual guidance patterns, and digital adoption platforms (Pendo preferred).
• Experience with API documentation, developer-facing content, and technical writing for SaaS products.
• Proven ability to establish content standards, style guides, and governance across multi-product portfolios.
• Strong cross-functional leadership skills with Product, Engineering, Design, and GTM stakeholders.
• Experience building content systems that scale through automation rather than linear headcount growth.
• Exceptional written and verbal communication skills.
• Must be located in Austin, TX—hybrid work required.

Preferred Qualifications

• Experience in PE-backed or high-growth B2B SaaS environments.
• Familiarity with Pendo, Confluence, Jira, and modern documentation platforms.
• Background in content operations for acquired/integrated product portfolios.
• Experience with developer portals and API documentation tools (e.g., Swagger, ReadMe, Stoplight).

Interview Integrity & Use of AI

We value authenticity, expertise, and real-time problem solving during our interview process. Candidates are expected to represent their own knowledge, experience, and thinking without the use of AI-assisted tools during interviews.

The use of any AI tools during interviews—including but not limited to real-time scripting, recording, transcription, response generation, or coaching tools—is strictly prohibited. This applies to phone, video, in-person, and technical or case-based interviews.

While we strongly value candidates who understand how to use AI tools effectively and responsibly—and this role specifically requires deep AI fluency—interviews must reflect the candidate’s own abilities and perspectives. Any candidate found to be using AI-assisted tools during the interview process will be immediately disqualified from consideration.

Why This Role Matters

This role creates a function that does not exist today at Togetherwork. With 15+ products, content coverage is a critical gap—customers need better in-app guidance, internal teams need better enablement, and every product launch needs clear, consistent communication. By building an AI-first content operation, this leader will deliver portfolio-wide coverage at a pace and scale that traditional approaches cannot match, directly improving customer experience, reducing support burden, and accelerating product adoption.

Tier 1 Support Agent

Location: Atlanta, GA

Schedule: Full-time | Hybrid (2-3 days in office) - weekends may be required

As a Tier 1 Support Agent, you’ll be the friendly, knowledgeable first point of contact for our Pet Care software customers. You’ll help users via email, chat, and phone—answering “how-to” questions, solving common issues, and ensuring every interaction leaves them feeling supported and confident.

You’ll play a key role in triaging requests, resolving problems, and escalating complex cases to Tier 2 when needed. Along the way, you’ll grow your product expertise and contribute to improving the customer experience.

What You’ll Do

• Deliver exceptional support through email, chat, and phone

• Help customers with “how-to” questions and common technical issues

• Troubleshoot and document inquiries using internal tools and resources

• Escalate complex issues to Tier 2 when needed, with clear context

• Maintain ownership of each case, ensuring follow-up and resolution

What You’ll Bring

• 6+ months of customer service experience (helpdesk, customer service, or pet care preferred)

• A love of problem-solving and helping others

• Comfort learning new tools like Zendesk, HubSpot, and Teams

• Ability to work independently while contributing to a highly collaborative remote team

Bonus Points

• Experience in SaaS or software support

• Background in pet care, grooming, boarding, or veterinary services

• Passion for animals and helping pet businesses succeed

Why You’ll Love Working Here

• Growth from within: every Tier 2 Agent was promoted internally

• Supportive team culture: independent work meets constant collaboration

• Meaningful work: help pet businesses run smoothly and care for the animals we all love

• Work-life balance: hybrid flexibility, rotating weekends, and a close-knit team that values you

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. .

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

Interview Process & Expectations
Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

 

 

Senior Business Analyst – Payments 

Location: Austin, TX (Hybrid)
Compensation: Competitive base + bonus + benefits

Role Summary

We are seeking a data-driven Senior Business Analyst – Payments to deliver actionable insights across our end-to-end payment ecosystem. This role focuses on analyzing large-scale transactional data, improving payment visibility, and partnering cross-functionally to drive informed decision-making.

This position is ideal for an analyst who thrives in high-volume data environments and can translate complex payment flows into clear business insights that support Finance, Product, Engineering, and Operations.

Key Responsibilities

End-to-End Payment Analytics

• Analyze large, high-volume transactional datasets to identify trends, performance gaps, and optimization opportunities
• Develop reporting on key payments KPIs including processing volumes, margin analysis, pricing economics, customer penetration, and processing costs
• Conduct root cause analysis on anomalies and emerging trends
• Provide data-backed recommendations to improve payment performance and transparency

Reporting & Data Governance

• Build and maintain dashboards and recurring executive-level reporting
• Ensure consistency and integrity of payment data across systems
• Partner with Data Engineers and Architects to define data models, tracking requirements, and metric definitions
• Support financial reconciliation and cost analysis initiatives

Cross-Functional Partnership

• Translate business needs into data and reporting requirements
• Collaborate with Product and Engineering teams to ensure accurate data capture and instrumentation
• Support new payment initiatives from a reporting and analytics readiness perspective
• Communicate complex findings clearly to technical and non-technical stakeholders

Qualifications

• 5-7 years of experience in business or data analysis, preferably in payments, fintech, SaaS, or e-commerce
• Strong experience working with large transactional datasets; Payments preferred
• Experience partnering with Data Engineering and Architecture teams
• Strong knowledge of database environments; Redshift and SQL skills preferred
• Experience building dashboards using BI tools (Tableau, Power BI, Looker, etc.)
• Strong analytical, problem-solving, and communication skills

What Success Looks Like

• Clear, trusted payment reporting used across Finance, Product, and Operations
• Improved visibility into payment performance and cost drivers
• Actionable insights that influence product and operational decisions
• Standardized, well-defined payment metrics and data governance practices