Senior DevOps Engineer 

Location: Austin (hybrid) 

Schedule: Full-time | Hybrid (2–3 days in office) 

Work Authorization Notice: 

At this time, we are unable to provide immigration sponsorship for this position. Candidates must have current, unrestricted authorization to work in the country where the role is based. 

About Us 

Togetherwork is a $250M recurring revenue SaaS business with more than 33 software applications serving over 12 vertical markets. We help communities, organizations, and businesses thrive by delivering purpose-built software that supports their missions and operations. 

Headquartered on South Congress in Austin, TX, Togetherwork is scaling rapidly. We are customer-focused, execution-driven, and committed to operational excellence. Our teams value accountability, collaboration, and continuous improvement. 

About the Role 

As a Senior DevOps Engineer, you design and manage infrastructure and automation that ensures scalability, security, and reliability of Togetherwork’s SaaS applications. You design continuous integration and delivery pipelines which power the engine of Togetherwork’s software delivery lifecycle. You mentor DevOps engineers and lead reliability initiatives. 

What You’ll Do 

• Design and implement CI/CD pipelines to improve deployment efficiency. 

• Architect and manage cloud infrastructure. 

• Automate provisioning of workloads. 

• Monitor system performance, availability, and security. 

• Collaborate with Developers to ensure reliable deployments. 

• Continuously improve DevOps practices and tooling. 

• Mentor DevOps engineers on tools and best practices. 

• Collaborate with Security to ensure compliance in infrastructure. 

 

Success Measures 

• System uptime and deployment success rates. 

• Efficiency improvements in infrastructure management. 

• Reduction in incidents and faster recovery times. 

• Efficiency improvements in centralized infrastructure management. 

• Reduced lead time in security compliance and vulnerability remediation. 

• Team skill development outcomes. 

 

What You’ll Bring 

• Extensive DevOps experience in cloud platforms (AWS, Azure). 

• High level proficiency with Infrastructure-as-Code (Terraform, CloudFormation) and orchestration tools (Saltstack, Ansible). 

• High level proficiency with automation and CI/CD tools (GitLab, GitHub, Jenkins). 

• Strong scripting and coding skills. 

• Knowledge of SaaS security and compliance practices. 

• Knowledge of monitoring, logging, and incident response tools (Datadog, NewRelic). 

• Collaborative and problem-solving mindset. 

• Leadership and mentoring abilities. 

 

Team & Collaboration 

Works with Engineering, QA, and Security teams to ensure infrastructure reliability. 

Why You’ll Love Working Here 

At Togetherwork, we help community-driven organizations grow and thrive — creating better experiences for the people they serve. 

We are guided by values that shape how we work every day: 

• Obsess over our customers 

• Own it. Together. 

• Move fast with purpose 

The Company offers a comprehensive employee benefits program, including: 

• Medical, dental, and vision insurance options 

• 100% Employer paid short/long term disability 

• Basic Life 

• 401(k) option with 100% company match up to 4% 

• Flexible paid personal/vacation time built on mutual trust and accountability 

• 10 sick days annually 

• 10 company paid holidays 

• 6 weeks paid parental leave 

• Pet Insurance 

• Medical Travel Benefits 

• Infertility Benefits 

• Teladoc 

• Employee Assistance Program 

• Wellness Benefits & Engagement Platform 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences, and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Interview Process & Expectations 

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews. 

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication. 

CCPA Disclosure Notice: Click Here

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.  

Jira Administrator 

Location: Austin (hybrid) 

Schedule: Full-time | Hybrid (2–3 days in office) 

Work Authorization Notice: 

At this time, we are unable to provide immigration sponsorship for this position. Candidates must have current, unrestricted authorization to work in the country where the role is based. 

About Us 

Togetherwork is a $250M recurring revenue SaaS business with more than 33 software applications serving over 12 vertical markets. We help communities, organizations, and businesses thrive by delivering purpose-built software that supports their missions and operations. 

Headquartered on South Congress in Austin, TX, Togetherwork is scaling rapidly. We are customer-focused, execution-driven, and committed to operational excellence. Our teams value accountability, collaboration, and continuous improvement. 

About the Role 

The Jira Administrator is Togetherwork’s subject matter expert for the Atlassian Teamwork collection, owning the configuration, integrations, and governance that enable teams to plan, track, and deliver. You partner with Engineering, Product, and business stakeholders to continuously improve how work is managed across the organization. 

What You’ll Do 

• Configure and optimize Jira projects, boards, workflows, screens, and permission schemes in collaboration with teams. 

• Manage user access, roles, and license allocation across the instance. 

• Build and maintain dashboards, filters, and reports for team visibility and leadership decision-making. 

• Manage integrations with third-party tools (ZenDesk, AI tooling, and others) and build automation rules and scripts for efficiency gains. 

• Drive adoption and governance, ensuring configurations align with security and compliance requirements. 

• Create training materials and documentation to enable team self-service. 

• Manage instance health, upgrades, migrations, and plugin ecosystem; serve as primary escalation point for platform issues. 

 

Success Measures 

• Jira instance health, performance, and uptime. 

• Adoption and satisfaction across teams using Jira. 

• Reduction in time spent on administrative requests and manual workarounds. 

• Quality and usefulness of dashboards and reporting for stakeholders. 

• Governance compliance and security posture of the Jira environment. 

• Team enablement and self-service capability improvements. 

 

What You’ll Bring 

• Hands-on Jira Cloud administration experience at scale, including workflows, permission schemes, and screen configurations. 

• Familiarity with the broader Atlassian ecosystem: Confluence, Jira Service Management, Loom, and Marketplace apps. 

• JQL proficiency, scripting skills, and Jira REST API experience for advanced queries and custom automation. 

• Knowledge of IT security, user governance, and SaaS compliance practices. 

• Experience integrating Jira with developer tools such as GitLab and GitHub. 

• Collaborative, service-oriented approach with the ability to translate business needs into practical solutions and communicate clearly across technical and non-technical audiences. 

• Bachelor’s degree in Computer Science, Information Technology, or a related field preferred. 

 

Common Focus Areas 

• Jira Service Management (JSM): Designing service desks and ticketing flows to streamline internal and external support. 

• Data-Driven Reporting: Building advanced dashboards to track KPIs and surface actionable insights for leadership. 

• Infrastructure & Hosting: Experience with Data Center/Server management, including cloud infrastructure (AWS, Linux) for self-hosted deployments. 

 

Team & Collaboration 

Works closely with Engineering, Product, IT, and Operations teams to ensure Jira supports how each team works. Partners with IT Security on access governance and with leadership on reporting and visibility needs. 

Why You’ll Love Working Here 

At Togetherwork, we help community-driven organizations grow and thrive — creating better experiences for the people they serve. 

We are guided by values that shape how we work every day: 

• Obsess over our customers 

• Own it. Together. 

• Move fast with purpose 

The Company offers a comprehensive employee benefits program, including: 

• Medical, dental, and vision insurance options 

• 100% Employer paid short/long term disability 

• Basic Life 

• 401(k) option with 100% company match up to 4% 

• Flexible paid personal/vacation time built on mutual trust and accountability 

• 10 sick days annually 

• 10 company paid holidays 

• 6 weeks paid parental leave 

• Pet Insurance 

• Medical Travel Benefits 

• Infertility Benefits 

• Teladoc 

• Employee Assistance Program 

• Wellness Benefits & Engagement Platform 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences, and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Interview Process & Expectations 

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews. 

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication. 

CCPA Disclosure Notice: Click Here 

 

 

Accountant - Client Services Manager (Remote - EST/CST)

Accountant - Client Services Manager

Location: Remote (U.S. — Eastern and Central Time Zones Only)

Compensation: $75,000 - $85,000 USD per year

About the Role

We are looking for a full-time Accountant - Client Services Manager to join our growing team. This position supports a portfolio of clients by overseeing all areas relating to their general ledger. Working directly with client staff and lay leaders, the Accountant - Client Services Manager is expected to take initiative in maintaining each client's financial health and serve as a trusted accounting resource across their organization.

What You'll Do

• Provide accurate and timely monthly financial reporting including balance sheets and profit and loss statements.
• Assist clients with budget entry, expense tracking, and monthly contributions management.
• Work closely with internal AP and AR team members to oversee accurate bank reconciliations and ensure precision.
• Manage year-end 1099 preparation for vendors and collaborate with the Accounts Payable Manager.
• Maintain client-specific documentation, standardize bookkeeping for new clients, and track and complete custom projects.
• Communicate regularly with clients through email and meetings, support clients during audits or financial reviews, and actively participate in team meetings and initiatives.

What You'll Bring

• Bachelor's Degree in Accounting with 5+ years of accounting experience.
• Extensive experience in bookkeeping, financial reporting, budgeting, General Ledger systems, and external audits.
• Proficiency in Excel, O365, and QuickBooks with demonstrated success managing multiple clients and projects simultaneously.
• Outstanding customer service skills and effective communication, both written and oral, with a strong ability to synthesize financial information for non-finance audiences.
• Adaptability, self-motivation, exceptional attention to detail, and the ability to manage multiple high-priority projects in a remote team environment.

Nice to Have

• Experience with project management software such as Monday.com or Asana.
• Controller-level experience at a small to mid-sized company or nonprofit.
• Experience with nonprofit and restricted funds accounting and reporting.
• Strong analytical and problem-solving skills.

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Excited about this role but don't meet every single requirement? Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace. If your past experience doesn't align perfectly with every qualification listed, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

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Benefits

• Medical, dental, and vision insurance options
• 100% employer-paid short and long-term disability
• Basic Life Insurance
• 401(k) with 100% company match
• Flexible paid personal and vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company-paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits and Engagement Platform

Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law.

Interview Process and Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews. To ensure a fair and consistent experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual's judgment, problem-solving approach, and communication.

 

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.

 

Sr. Analyst, Customer Support

Location: Austin, TX (Hybrid), Remote

We are looking for a Sr. Analyst, Customer Support to serve as the dedicated analytics partner to our Customer Support organization within CX Operations. This role is responsible for turning operational data into the metrics, insights, and narratives that drive decisions across 17 software products—owning reporting cadences, monitoring KPIs, and translating business requirements into clear Power BI dashboard specifications. The Sr. Analyst partners closely with the Head of Customer Support, the Director of Reporting & Analytics, and our internal BI engineering team to ensure that support leaders have the accurate, timely, and actionable data they need to manage the function at scale.

What you’ll do:

Reporting & Insights Ownership

• Own the weekly reporting cadence for the Head of Customer Support and ops leadership—on time, every time
• Own the Customer Support section of the monthly ops reporting pack presented to the ELT
• Translate business requirements into clear dashboard specifications for the Power BI engineering team
• Ensure accuracy and reliability of all Customer Support reporting outputs—serving as the quality gate for all deliverables
• Interpret dashboard data and surface the narrative behind the numbers for functional leaders

KPI Monitoring & Operational Insights

• Monitor SLA attainment, ticket volume trends, CSAT, first contact resolution, and time-to-resolve across all products
• Proactively flag anomalies and emerging trends before they become escalations
• Conduct deep-dive analyses when metrics move unexpectedly or when root cause understanding is needed
• Support workforce planning and capacity tracking for the Support function

KPI Definition & Governance

• Partner with the Head of Customer Support to define and maintain core metric definitions and targets
• Standardize metric definitions in alignment with the Director of Reporting & Analytics and the peer analyst role
• Maintain documentation for data sources, metric logic, and reporting processes
• Serve as the business-side owner of Support data—partnering with engineering on data quality in Zendesk and Salesforce

Cross-Functional Partnership

• Act as the primary liaison between Customer Support leadership and the Power BI engineering team
• Coordinate dashboard requirements, prioritization, and iteration cycles with the engineering team
• Collaborate with Finance, RevOps, and the peer analyst as needed to align on shared definitions and reporting

What you’ll bring:

• 4–6 years in an analytics, reporting, or business analyst role supporting Customer Support, CX, or operations
• Solid SQL skills—ability to pull and manipulate data independently across multiple source systems
• Comfort working with and interpreting Power BI dashboards, including the ability to write clear specifications for what needs to be built
• Hands-on experience with Zendesk or Salesforce Service Cloud data
• Strong ability to translate data into a clear narrative—understanding what the numbers mean, not just what they are
• Exceptional attention to detail and commitment to reporting accuracy—day-to-day reliability is non-negotiable in this role
• Clear written and verbal communication skills, with the ability to present findings to operational leaders without jargon
• Experience in or strong familiarity with SaaS environments and support operations concepts (tiered support models, SLA structures, CSAT methodology)
• Experience writing dashboard or reporting requirements for a BI or engineering team (preferred)
• Experience contributing to ELT or board-level reporting packs (preferred)

Why This Role:

• Play a foundational role in a newly built Reporting & Analytics function within CX Strategy—this is not a backfill, it’s a build
• Work directly with senior leadership, including the Head of Customer Support and the VP of CX Strategy, with real influence on how the function is managed
• Own meaningful reporting outputs—from daily operational cadences to monthly ELT packs—with visibility across the organization
• Operate across a modern reporting stack: Power BI, Salesforce, Zendesk, Kantata, and Monday.com
• Join a company scaling quickly through acquisition and organic growth, where analytical rigor is increasingly central to how decisions get made

 

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Exempt employees receive flexible PTO
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

Interview Process & Expectations Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.  

Configuration Specialist (SMB)

Location: Columbus, GA or Atlanta, GA - Hybrid 2 to 3 days per week

We are looking for a Configuration Specialist to serve as a key internal delivery function within our Professional Services & Onboarding organization. This role is responsible for executing accurate, timely, and standardized system configuration activities that support customer onboarding and implementation engagements. The Configuration Specialist partners closely with Onboarding Consultants, Solution Consultants, Project Managers, and delivery leadership to ensure configuration work is completed to defined requirements, quality standards, and delivery timelines—enabling customer-facing teams to deliver exceptional experiences at scale.

What you'll do:

Configuration Execution

• Execute system configuration tasks based on documented requirements, implementation plans, and defined standards
• Apply established configuration patterns, templates, and best practices to ensure consistency and quality across all deliverables
• Validate configurations for accuracy, completeness, and alignment with documented specifications prior to handoff
• Maintain a high bar for output quality, minimizing rework and post-handoff corrections

Delivery Support & Coordination

• Partner with Onboarding Consultants, Solution Consultants, and Engagement Managers to support customer onboarding and implementation engagements
• Complete configuration work within assigned timelines to support broader delivery milestones and customer go-live dates
• Surface configuration risks, dependencies, or discrepancies to delivery leads in a timely manner for resolution
• Operate within PMO governance frameworks, delivery standards, and Performance Insights reporting models

Documentation & Quality

• Maintain accurate configuration documentation, records, and internal delivery artifacts throughout the project lifecycle
• Follow defined processes, checklists, and quality controls to ensure repeatable, consistent outcomes
• Contribute feedback to improve configuration standards, templates, and internal documentation over time
• Track and report progress against individual delivery commitments and quality metrics

AI-Enabled & Data-Driven Ways of Working

• Leverage approved AI tools and automation to improve configuration efficiency, accuracy, and throughput
• Use data, dashboards, and task-level metrics to manage workload and delivery commitments
• Continuously build AI literacy and apply AI-enabled practices to day-to-day execution
• Contribute to a culture of continuous improvement by identifying opportunities to streamline configuration workflows

 

What you'll bring:

• High school diploma
• Technical aptitude for system configuration and software setup
• Strong attention to detail and execution discipline
• Ability to follow defined processes, standards, and technical requirements with consistency
• Effective written and internal communication skills
• Comfort working within structured delivery frameworks and task-based workflows
• Ability to document configuration steps, changes, and outcomes clearly and accurately
• Analytical and problem-solving skills
• A self-starter with the ability to work with people in a team capacity and independently
• A high degree of attention to detail
• Proficient with Windows, Microsoft Office and Adobe Acrobat applications
• Excellent written and oral communication skills

 

Why This Role:

• Play a foundational role in enabling successful customer onboarding and implementation across Togetherwork's SMB segment
• Work at the intersection of technology and operations, building deep expertise in system configuration and delivery excellence
• Operate in an AI-forward environment with access to modern tools that amplify your efficiency and impact
• Contribute directly to measurable outcomes—configuration quality, delivery timeliness, and reduced rework—that matter to the business

 

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Non-Exempt employees have a generous accrual policy
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

Interview Process & Expectations Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual's judgment, problem-solving approach, and communication.

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.

Data Entry Specialist

Location: Hybrid in office 2 to 3 days a week - Atlanta, GA

The Data Entry Specialist is responsible for managing and validating customer-submitted data during the onboarding process for SMB PetCare customers. This entry-level role ensures that data templates are completed accurately, consistently, and in alignment with defined standards prior to downstream processing by Data Analysts.

The Data Entry Specialist acts as the first line of quality control for customer data submissions—reviewing inputs, identifying gaps or inconsistencies, and coordinating directly with customers to ensure completeness and correctness. This role is highly process-driven and detail-oriented, with a clear development path toward a Data Analyst position.

What You'll Do: 

1. Customer Data Intake & Validation

• Receive and manage customer data submissions using standardized templates (Excel, CSV, etc.)
• Review submissions for completeness, formatting accuracy, and adherence to defined template requirements
• Identify missing fields, inconsistent formats, or incorrect data structures
• Ensure required fields and mandatory data elements are populated correctly
• Maintain tracking of submission status across multiple onboarding engagements

2. Template Compliance & Quality Control

• Enforce standard data templates and submission guidelines
• Validate that customer data aligns with expected formats (e.g., date formats, required fields, naming conventions)
• Flag non-compliant submissions and provide clear, actionable feedback to customers
• Prevent incomplete or incorrect data from progressing into migration workflows

3. Customer Communication & Follow-Up

• Communicate directly with customers to request corrections, clarifications, or missing data
• Provide clear guidance and examples to help customers properly complete templates
• Follow up on outstanding data issues to maintain onboarding timelines
• Escalate repeated or systemic data issues to onboarding leads when needed

4. Process Adherence & Documentation

• Follow established onboarding data intake processes and checklists
• Maintain accurate records of data submissions, issues identified, and resolutions
• Contribute to continuous improvement of templates, instructions, and validation checklists
• Support documentation of common data issues and recommended fixes

What You'll Bring: 

Technical & Functional Skills

• Familiarity with structured data formats (CSV, spreadsheets)
• Ability to follow defined templates and validation rules
• Exposure to SaaS environments or onboarding processes is a plus
• Microsoft Excel (navigating sheets of data, basic formulas, and sorting/filtering tables)
• Understanding of data patterns (for data review or pulling specific data out of a larger dataset)
• Basic MySQL database knowledge (to understand how different pieces of data are related and spot data format errors)

Execution & Detail Orientation

• Strong attention to detail and accuracy
• Ability to follow structured processes consistently
• Strong organizational skills for managing multiple data submissions
• Comfort working in a high-volume, process-driven environment

Communication & Customer Interaction

• Clear and professional written communication skills
• Ability to explain issues and required corrections to non-technical users
• Confidence in pushing back on incomplete or incorrect submissions

Problem Solving

• Ability to identify basic data inconsistencies and errors
• Structured approach to reviewing and validating data
• Willingness to escalate issues when appropriate

What Drives Us

At Togetherwork, we exist to help community-driven organizations grow and thrive—creating better experiences for the people they serve. As part of our team, you’ll contribute to our TW28 vision by living our core values:

• Obsess over our customers.
• Own it. Together.
• Move fast with purpose.

These values guide how we work, collaborate, and grow—together.

 

 

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

Interview Process & Expectations
Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.  

Technical Writer

Department: Product & Strategy

Reports to: Director, Product Content & Digital Adoption

Location: Austin, TX (Hybrid Required)

Overview

At Togetherwork, we set a high bar for clarity, collaboration, and execution. While our Product & Strategy leaders own portfolio outcomes, our individual contributors are equally essential, bringing curiosity, precision, and a commitment to excellence to every initiative. We work in deep partnership with Engineering, Revenue, CX, Operations, and Support, sharing accountability for delivering stable, modern, insight-driven products that help our customers thrive.

This team operates differently. We are building an AI-first content and digital adoption function where AI is the primary production method, not an accelerator, but the engine. Every workflow, artifact, and deliverable is expected to be designed around AI-powered pipelines, with human expertise applied to strategy, editorial judgment, quality assurance, and continuous improvement.

We expect team members to bring strong analytical thinking, operational rigor, and deep fluency with generative AI, content automation, and modern tooling. Hard work is the norm, not for recognition, but for the greater good of our customers and the long-term health of our company.

This role reflects those expectations: AI-native, data-informed, customer-centered, and grounded in professionalism and positive intent.

Role Summary

The Product Content Engineer is an individual contributor responsible for producing technical content across Togetherwork's product portfolio using AI-first workflows. This role operates within established AI content pipelines, running prompts, refining output, ensuring accuracy, and maintaining content across assigned products.

This is not a traditional technical writing role. The Product Content Engineer is expected to use AI as the primary drafting tool for all content, applying editorial judgment, product knowledge, and quality standards to ensure output is accurate, clear, and on-brand. Over time, this role will develop deeper pipeline skills and take on more complex content areas.

This role works closely with Product Owners, the Senior Product Content Engineer, and the Digital Adoption Specialist to ensure content is delivered on time, aligned with releases, and consistent across products.

This role operates under the direction of the Director, Product Content & Digital Adoption, and receives day-to-day coaching from the Senior Product Content Engineer on pipeline execution, editorial standards, and content quality.

Key Responsibilities

AI-First Content Production

• Use established AI content pipelines to generate release notes, in-app help, enablement materials, and documentation drafts.
• Apply editorial review to all AI-generated output, checking for accuracy, clarity, voice consistency, and technical correctness.
• Follow content templates, style guides, and taxonomy standards defined by the Director and Senior Content Engineer.
• Continuously flag pipeline issues, suggest prompt improvements, and contribute to workflow refinement.
• Track content production metrics including coverage, cadence, and quality scores.

Release Notes & In-App Help Content

• Produce release notes and changelogs for assigned products aligned to sprint and quarterly release cycles.
• Create and maintain in-app contextual help content that guides users through features and workflows.
• Ensure release communications are delivered on time and coordinated with Product and GTM teams.
• Maintain content freshness by updating documentation as features evolve or are deprecated.

Internal Enablement Content

• Develop enablement materials for Sales, CX, and Support teams tied to feature releases and product updates.
• Translate technical product changes into clear, audience-appropriate content for non-technical stakeholders.
• Support the creation of training guides, FAQ documents, and quick-reference materials.
• Collaborate with CX and Revenue teams to understand content gaps and prioritize enablement needs.

Cross-Functional Collaboration & Delivery Alignment

• Work closely with Product Owners to capture feature details and requirements for content production.
• Coordinate with the Digital Adoption Specialist to ensure written and in-app content are complementary.
• Participate in sprint reviews, launch readiness meetings, and cross-functional planning sessions.
• Escalate content risks, blockers, or quality concerns to the Senior Content Engineer or Director promptly.

Qualifications

Required Qualifications

• 3 to 5+ years of technical writing, content production, or product documentation experience in SaaS or software environments.
• Demonstrated ability to use AI/LLM tools for content generation and workflow automation.
• Strong writing and editing skills with a focus on clarity, accuracy, and consistency.
• Experience producing release notes, help documentation, or enablement content.
• Familiarity with documentation tools and platforms (Confluence, Jira, or similar).
• Ability to learn new products quickly and translate technical concepts into clear, user-friendly content.
• Collaborative mindset with comfort working across Product, Engineering, and customer-facing teams.
• Must be located in Austin, TX; hybrid work required.

Preferred Qualifications

• Experience in multi-product B2B SaaS environments.
• Familiarity with Pendo or other digital adoption platforms.
• Experience supporting platform migrations or customer transitions.
• Background in product marketing, customer education, or UX writing.
• Experience working within AI-powered content pipelines or prompt-based workflows.

Interview Integrity & Use of AI

We value authenticity, expertise, and real-time problem solving during our interview process. Candidates are expected to represent their own knowledge, experience, and thinking without the use of AI-assisted tools during interviews.

The use of any AI tools during interviews, including but not limited to real-time scripting, recording, transcription, response generation, or coaching tools, is strictly prohibited. This applies to phone, video, in-person, and technical or case-based interviews.

While we strongly value candidates who understand how to use AI tools effectively and responsibly, and this role specifically requires deep AI fluency, interviews must reflect the candidate's own abilities and perspectives. Any candidate found to be using AI-assisted tools during the interview process will be immediately disqualified from consideration.

Why This Role Matters

The Product Content Engineer ensures that Togetherwork's customers and internal teams have the clear, accurate content they need to succeed. Across 15+ products, this role keeps release communications flowing, help content current, and enablement materials aligned with what is actually shipping. By operating within AI-first pipelines, this role delivers content at a pace and consistency that traditional approaches cannot match, directly supporting customer satisfaction, support deflection, and product adoption.

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.  

Curriculum Designer 

Department: Product 

Reports To: Program Lead 

Location: Austin, TX (Hybrid Preferred) 

Overview 

At Togetherwork, we set a high bar for clarity, collaboration, and execution. While our Product & Strategy leaders own portfolio outcomes, our individual contributors are equally essential—bringing curiosity, precision, and a commitment to excellence to every initiative. We work in deep partnership with Engineering, Revenue, CX, Operations, and Support, sharing accountability for delivering stable, modern, insight-driven products that help our customers thrive. 
 
We expect ICs to bring strong analytical thinking, operational rigor, and a willingness to roll up their sleeves to solve complex problems. Hard work is the norm—not for recognition, but for the greater good of our customers and the long-term health of our company. We embrace innovation, including responsible AI usage, to deepen insight, improve execution, and accelerate impact. 
 
This role reflects those expectations: collaborative, data-informed, customer-centered, and grounded in professionalism and positive intent. 

Role Summary 

The Curriculum Designer at Dance Studio Owner's Association (DSOA) is responsible for designing, developing, and continuously improving educational content and communication strategies across the Inner Circle and broader DSOA programs. This role blends curriculum design expertise with content strategy and project management, ensuring that all educational experiences are pedagogically sound, engaging, and aligned with DSOA's mission and member outcomes. 

Partnering closely with the Program Lead, cross-functional teams, and contractors, the Curriculum Designer brings a data-informed lens to content development — translating member feedback, engagement data, and industry trends into curriculum that drives real results for dance studio owners. 

 

Key Responsibilities  

Curriculum & Content Development 

• Lead the design and development of lesson plans, masterclasses, and educational resources on key business concepts, ensuring content is engaging, results-oriented, and pedagogically sound. 

• Build out the Inner Circle curriculum and LMS in collaboration with contractors and internal stakeholders. 

• Create educational content that meets the diverse learning needs of dance studio owners across experience levels. 

• Experiment with and implement innovative teaching methods and tools to improve learning outcomes and member satisfaction. 

• Continuously refine and evaluate the effectiveness of educational content based on member feedback and industry best practices. 

• Manage a variety of content formats including video, written, visual, and digital assets from ideation through execution. 

Communication Strategy & Content Management 

• Oversee and strategize communications for DSOA's Inner Circle and additional revenue streams, including Studio Transformation, Studio Sync, and other programs. 

• Manage content across multiple channels — including email, social media, and member platforms — ensuring consistency and alignment with DSOA's messaging and values. 

• Collaborate with contractors to ensure all copy and creative assets are on-brand and deliver on organizational goals. 

• Implement data-focused strategies to maximize member engagement and program participation. 

Educational Innovation & Strategy 

• Research and incorporate the latest trends in education, instructional design, and the dance industry to ensure DSOA remains a leader in business education for studio owners. 

• Collaborate with the Program Lead and broader team to ensure seamless integration of educational elements across all DSOA programs. 

• Contribute to strategic planning by providing insights and direction from an educational perspective, ensuring curriculum aligns with organizational goals and member growth. 

• Translate member insights and engagement data into actionable improvements to curriculum design and content strategy. 

Project Management & Cross-Functional Collaboration 

• Manage multiple content and communication projects simultaneously, ensuring timely and efficient development and delivery. 

• Partner cross-functionally to ensure content supports overall program success and member engagement. 

• Lead content creation for both internal use (Inner Circle members) and external marketing initiatives. 

AI Fluency & Improvement Mindset 

• Use AI tools to streamline delivery workflows, summarize risks, or generate project artifacts. 

• Identify automation or process improvements that accelerate execution. 

• Champion operational excellence and continuous improvement practices across teams 

Qualifications 

Required Qualifications 

• 3+ years of experience in curriculum development, content strategy, or educational program management, preferably in a digital or membership-based environment. 

• Proven ability to design and deliver engaging, results-oriented educational content across multiple formats (video, written, visual, digital). 

• Experience managing communication across multiple channels including email, social media, and online learning platforms. 

• Data-driven mindset with the ability to translate analytics and member feedback into content and curriculum improvements. 

• Strong project management skills with the ability to manage multiple projects and stakeholders simultaneously. 

• Knowledge of the dance industry or passion for supporting small business owners is a plus. 

• Experience using AI tools to accelerate work or improve operational efficiency. 

Why This Role Matters 

The Curriculum Designer is the creative and strategic engine behind DSOA's educational experience. By developing content that is engaging, evidence-informed, and deeply relevant to dance studio owners, this role directly drives member retention, program satisfaction, and business growth. When the curriculum is strong, members stay, upgrade, and succeed — and that outcome sits squarely with this role. 

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.  

 

Delivery Manager

Location: Austin, TX
Schedule: Full-time | Hybrid (2–3 days in office)
Reports to: Product Leadership

As a Delivery Manager, you will ensure predictable, high-quality execution across the product lifecycle. You will partner closely with Product, Engineering, Design, and cross-functional stakeholders to plan work, manage dependencies, and drive delivery from idea through launch and beyond.

This role serves as the operational connector across teams, providing structure, visibility, and follow-through so teams can focus on delivering value to customers.

What You’ll Do

• Own delivery execution across all phases of the product lifecycle, from ideation through launch and sunset
• Build and maintain delivery plans, timelines, and cross-functional alignment
• Partner with Product Managers and Product Owners to ensure roadmap feasibility and backlog readiness
• Coordinate work across Engineering, Design, CX, Revenue, and Operations
• Identify and manage risks, dependencies, and blockers early and proactively
• Provide clear delivery updates and status visibility to stakeholders
• Support launch readiness and post-launch tracking
• Continuously improve delivery processes, tooling, and execution practices

What You’ll Bring

• 3 to 5+ years of experience in delivery management, program management, or project management for software products
• Strong understanding of Agile delivery and product lifecycle frameworks
• Proven ability to manage complex timelines and cross-functional stakeholders
• Clear, concise communication and strong organizational skills
• Comfort working in a fast-paced, collaborative environment
• Strong problem-solving mindset with attention to detail

Why This Role Matters

This role is essential to ensuring that product initiatives move forward with clarity, discipline, and accountability. By providing operational leadership across teams, the Delivery Manager reduces delivery risk, improves predictability, and strengthens trust between Product, Engineering, and the broader organization. The impact of this role is felt in smoother launches, clearer communication, and a more consistent experience for customers.

Bonus Points

• Experience in SaaS or platform-based product organizations
• Experience supporting distributed or offshore teams
• Familiarity with delivery governance, KPIs, or post-launch performance tracking
• Experience using tools or automation to improve delivery efficiency

Compensation & Benefits

Base Salary: Competitive
Bonus: Performance-based

Benefits Include:

• Medical, dental, and vision insurance options

• 100% employer-paid short- and long-term disability

• Basic life insurance

• 401(k) with 100% company match up to 4%

• Flexible paid personal/vacation time built on trust and accountability

• 10 sick days annually

• 10 company-paid holidays

• 6 weeks paid parental leave

Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law.

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

 

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.  

 

 

BI Product Owner – Reporting & Analytics (Sigma)

Department: Product Management

Reports To: VP of Product and Strategy - Platform

Location: Austin, TX (Hybrid)

 

Overview

At Togetherwork, we set a high bar for clarity, collaboration, and execution. While our Product & Strategy leaders own portfolio outcomes, our individual contributors are equally essential—bringing curiosity, precision, and a commitment to excellence to every initiative. We work in deep partnership with Engineering, Revenue, CX, Operations, and Support, sharing accountability for delivering stable, modern, insight-driven products that help our customers thrive.

We expect ICs to bring strong analytical thinking, operational rigor, and a willingness to roll up their sleeves to solve complex problems. Hard work is the norm—not for recognition, but for the greater good of our customers and the long-term health of our company. We embrace innovation, including responsible AI usage, to deepen insight, improve execution, and accelerate impact.

This role reflects those expectations: collaborative, data-informed, customer-centered, delivery-oriented, and grounded in professionalism and positive intent.

Role Summary

The Business Intelligence Analyst – Reporting & Analytics is a hands-on BI role responsible for defining, building, and delivering Togetherwork’s reporting experience in Sigma. This role owns the full reporting lifecycle—from auditing and consolidating the existing report landscape, to defining use cases and requirements, to directly building report layouts and queries in Sigma alongside Design, Database, and App Dev teams.

This is not a strategy or architecture role. The ideal candidate is a builder first: someone who can write queries, drive Sigma report implementation with confidence, and translate design specs into shipped reporting experiences. They work directly with Database and App Dev teams to ensure the right data structures are in place, then own the Sigma layer from query to customer-facing report. AI fluency is central—used to accelerate audits, generate and refine queries, and drive rapid iteration in Sigma.

 

Key Responsibilities

Requirements Definition

• Define functional and non-functional reporting requirements, including data freshness expectations, performance thresholds, and role-based access needs.
• Document use cases, user roles, and report-level requirements to guide prioritization and delivery.
• Translate stakeholder and customer needs into clear, implementation-ready specifications for Sigma.

AI-Assisted Audit & Consolidation

• Use AI tools to audit existing reports across the portfolio, establishing a structured baseline of current coverage, gaps, and redundancies.
• Leverage AI to summarize and consolidate reporting requirements into a rationalized set that Sigma can efficiently implement.
• Identify consolidation opportunities and eliminate reporting sprawl before new build begins.

Report Layout & Query Building

• Drive report build directly in the Sigma editor, translating visual specs and use case requirements into fully configured, customer-facing reports.
• Write and refine queries to power Sigma reports, working within the data structures provided by the Database and App Dev teams.
• Use AI to accelerate query writing, validate logic, and rapidly iterate on report implementations.
• Ensure reports are accurate, performant, and consistent across the Sigma reporting layer.

Role-Based Reporting & Access Controls

• Define user roles and reporting personas to establish a clear, access-appropriate reporting framework.
• Implement role-based reporting constraints in Sigma, ensuring each user persona sees only the data they are authorized to access.
• Validate role configurations against defined use cases prior to launch.

Design Collaboration

• Partner with Design to develop visual specifications for reports, grounded in Sigma’s capabilities and host product design standards.
• Build reports that faithfully reflect design specs—including layout, formatting, and interactivity.
• Surface Sigma rendering constraints or data gaps early so design specs can be adjusted before build begins.

Database & App Dev Partnership

• Work closely with Database and App Dev teams to communicate reporting requirements, including data structure needs, freshness expectations, and performance constraints.
• Ensure the underlying data exposed to Sigma supports the report use cases and user roles defined during requirements. 
• Serve as the primary point of accountability for the Sigma layer—owning report build and query logic while partnering with Database and App Dev on what sits beneath it.

Backlog Ownership & Delivery

• Own and maintain a prioritized reporting backlog aligned to roadmap outcomes and customer value.
• Ensure sprint readiness through story refinement, clear acceptance criteria, and dependency mapping.
• Track delivery progress and proactively surface blockers, risks, or scope changes to stakeholders.

 

Qualifications

Required Qualifications

• 3–5+ years of experience in a BI Analyst, Reporting Analyst, or analytics-focused role with hands-on delivery experience.
• Hands-on experience building reports and dashboards in Sigma Computing or a comparable embedded BI platform (e.g., Looker, Tableau, Mode).
• Demonstrated ability to write and refine SQL queries to support reporting and analytics use cases.
• Experience defining functional and non-functional requirements for reporting products, including data freshness and access control needs.
• Proven ability to audit, consolidate, and rationalize a complex reporting landscape.
• Experience implementing role-based access and user-level reporting constraints within a BI tool.
• Strong design collaboration skills—able to work from visual specs and build reports that match intent.
• Comfortable working cross-functionally with Database and App Dev teams to align on data structures and delivery dependencies.
• Hands-on experience using AI tools to accelerate query writing, report auditing, or Sigma iteration.

Bonus Points

• Direct experience with Sigma Computing, including dataset configuration, workbook management, and Sigma-native query patterns.
• Background in SaaS, platform, or B2B products with embedded analytics.
• Experience working alongside app development teams in an Agile delivery environment.

Interview Integrity & Use of AI

We value authenticity, expertise, and real-time problem solving during our interview process. Candidates are expected to represent their own knowledge, experience, and thinking without the use of AI-assisted tools.

The use of any AI tools during interviews — including but not limited to real-time scripting, recording, transcription, response generation, or coaching tools — is strictly prohibited. This applies to phone, video, in-person, and technical or case-based interviews.

We are seeking individuals who can clearly articulate their thinking, engage in thoughtful discussion, and answer questions independently. While we strongly value candidates who understand how to use AI tools effectively and responsibly, interviews must reflect the candidate’s own abilities and perspectives.

Any candidate found to be using AI-assisted tools during the interview process will be immediately disqualified from consideration.

 

Why This Role Matters

Reporting is one of the most visible and high-impact surfaces in our products. This role ensures customers get the data insights they need—delivered clearly, accurately, and in a modern Sigma-powered experience. By owning both the requirements and the hands-on Sigma build, this analyst eliminates the gap between requirement and delivery, accelerating the quality and pace of reporting outcomes across the Togetherwork portfolio.

 

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.