Internal Operations Specialist 

Location: Columbus, GA (Hybrid – 3 days a week in office)

We are seeking a highly organized and detail-oriented Internal Operations Specialist to join our team. In this role, you will be responsible for managing a variety of internal operational tasks including customer account receivables, contract management, product activations and deactivations, and maintaining strong relationships with key stakeholders such as customers, vendors, and colleagues. The ideal candidate is an effective communicator, adaptable to changes in processes, able to manage redundant work with high accuracy, and thrives in a collaborative environment.

Key Responsibilities:

• Enter and oversee customer account receivables and account payables ensuring accurate records and timely follow-ups.
• Enter and edit customer budgets
• Assist with the creation of customer contracts.
• Manage the timely activation and deactivation of products as per customer requests and service agreements.
• Handle customer fund transfers, ensuring smooth and accurate transactions.
• Process user archive requests in line with company procedures.
• Administer product administrator permissions to ensure proper access control across partnerships.
• Monitor, approve, and issue refunds in accordance with company policies.
• Maintain and update customer membership rosters, ensuring all data is accurate and timely.
• Manage database tasks for membership records.
• Physical check payment processing that is accurate and timely, to include managing lost and misposted payments.
• Foster and maintain strong relationships with company vendors to ensure timely service and collaboration.
• Scan and process remote deposits for timely financial reporting.
• Handle customer calls related to payment issues, troubleshooting, and providing solutions.

Requirements

• Strong ability to build and maintain relationships with colleagues, customers, and vendors.
• Excellent verbal and written communication skills.
• Ability to work independently as well as part of a team, contributing to a shared goal.
• Strong decision-making skills, particularly in relation to financial processes and customer service.
• Exceptional organizational skills, with the ability to prioritize tasks and manage time effectively.
• Adaptability to new processes and workflows, adjusting to the evolving needs of the business and customers.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 9 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Togetherwork is a family of entrepreneurial businesses providing online dashboard solutions (SaaS) to groups and organizations for management, administration, and payments. Its purpose is to help these businesses grow, become more efficient, increase revenue, and provide excellent service to their members and constituents.

Togetherwork’s business lines provide software and payment solutions to a range of groups, including associations, fraternal organizations, museums, nature centers, pet services, universities, and zoos.

At Togetherwork, we are building the leader in Group Management Software and Payments by bringing together companies that connect people with the institutions most important to them. Our group of innovative companies are best-in-class in their respective verticals with strong management teams and commitment to customer service. When you start here, you will find yourself in an environment that is exciting, motivating, challenging, and fun. https://www.togetherwork.com/solutions/

 

 

Talent Acquisition Partner (Contract to Hire)
Location: Remote for Eastern or Central Time Zones Only

 

Contract to Hire Structure

This is a 90-day contract-to-hire role. Conversion to permanent employment may occur sooner based on demonstrated productivity, execution, and partnership effectiveness.

 

Togetherwork is continuing to strengthen its Talent Acquisition function to support a growing SaaS portfolio. We are seeking a Talent Acquisition Partner who operates as a true full-desk recruiter and business partner, with the discipline to manage end-to-end searches and the maturity to work directly with senior leadership.

This role supports hiring across Product, Product Development, Sales, Marketing, and Corporate functions. The scope may flex based on business demand, so adaptability and ownership are critical. This is a contract-to-hire position, with conversion based on performance, execution, and partnership effectiveness.

This is not a coordination role. This role requires someone who knows how to drive searches forward, follow up relentlessly, close loops with stakeholders, and deliver results in a fast-paced SaaS environment.

How We Work

Talent Acquisition at Togetherwork is embedded in the business. We are expected to bring structure, clarity, and accountability to hiring, not just activity. Greenhouse is our system of record and operational backbone. Data, communication, and follow-through matter.

What You Will Do

• Own full-cycle recruiting for a mixed portfolio of roles across Operations, Product, Engineering, Sales, Marketing, and Corporate teams.

• Act as a strategic partner to hiring managers and senior leaders by setting expectations, defining success profiles, and driving disciplined hiring processes.

• Manage requisitions end to end: intake, sourcing, screening, interview coordination, debriefs, offers, and close-out.

• Proactively source and build pipelines using LinkedIn Recruiter and other sourcing tools; this role is not dependent on inbound applicants.

• Use Greenhouse daily to manage workflows, maintain accurate data, track follow-ups, and ensure compliance.

• Drive consistent candidate and hiring manager communication, including timely updates, feedback collection, and next-step alignment.

• Maintain momentum across searches by anticipating bottlenecks and resolving issues before they stall progress.

• Partner cross-functionally with People Operations and leadership on hiring priorities, workforce planning inputs, and process improvements.

• Deliver a professional, high-quality candidate experience that reflects the Togetherwork brand.

What You Bring

• Proven experience as a full-desk recruiter in a SaaS environment.

• Demonstrated ability to manage multiple requisitions simultaneously without losing control of details or timelines.

• Strong working knowledge of Greenhouse; this is a requirement, not a nice to have.

• Experience recruiting across both technical and go-to-market functions (Product, Engineering, Sales, Marketing).

• High level of personal accountability, organization, and follow-through.

• Confidence working directly with senior leaders and hiring managers, including pushing back when needed.

• Clear, concise communication style with the ability to drive decisions forward.

• Comfort operating in a structured, metrics-driven recruiting environment.

• Resilience and consistency under pressure; this role requires steady execution, not short bursts of activity.

Additional Role Requirements

• This position is contract to hire.

• Participation in the CCAT and EPP assessments is a required part of the hiring process.

• Candidates must be based in Austin, Texas and able to work in the office at least four days per week.

Why Togetherwork

• Talent Acquisition is a critical function with visibility and accountability.

• You will work closely with experienced People and business leaders.

• We value rigor, ownership, and results over activity.

• High performers in this role have the opportunity to convert to full-time employment and take on broader impact.

 

---

Benefits

• Medical, dental, and vision insurance options
• Company-paid short-term and long-term disability
• Basic life insurance
• 401(k) with 100% company match up to 4%

• Flexible paid personal and vacation time
• Ten paid sick days annually
• Ten paid company holidays
• Six weeks paid parental leave
• Pet insurance
• Medical travel benefits
• Infertility benefits
• Teladoc
• Employee Assistance Program
• Wellness benefits and engagement platform

---

Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected classification under applicable law.

---

 

 

Talent Acquisition Partner (Contract to Hire)
Location: Austin, TX (Hybrid – in office at least four days per week)

 

Contract to Hire Structure

This is a 90-day contract-to-hire role. Conversion to permanent employment may occur sooner based on demonstrated productivity, execution, and partnership effectiveness.

 

Togetherwork is continuing to strengthen its Talent Acquisition function to support a growing SaaS portfolio. We are seeking a Talent Acquisition Partner who operates as a true full-desk recruiter and business partner, with the discipline to manage end-to-end searches and the maturity to work directly with senior leadership.

This role supports hiring across Product, Product Development, Sales, Marketing, and Corporate functions. The scope may flex based on business demand, so adaptability and ownership are critical. This is a contract-to-hire position, with conversion based on performance, execution, and partnership effectiveness.

This is not a coordination role. This role requires someone who knows how to drive searches forward, follow up relentlessly, close loops with stakeholders, and deliver results in a fast-paced SaaS environment.

How We Work

Talent Acquisition at Togetherwork is embedded in the business. We are expected to bring structure, clarity, and accountability to hiring, not just activity. Greenhouse is our system of record and operational backbone. Data, communication, and follow-through matter.

What You Will Do

• Own full-cycle recruiting for a mixed portfolio of roles across Operations, Product, Engineering, Sales, Marketing, and Corporate teams.

• Act as a strategic partner to hiring managers and senior leaders by setting expectations, defining success profiles, and driving disciplined hiring processes.

• Manage requisitions end to end: intake, sourcing, screening, interview coordination, debriefs, offers, and close-out.

• Proactively source and build pipelines using LinkedIn Recruiter and other sourcing tools; this role is not dependent on inbound applicants.

• Use Greenhouse daily to manage workflows, maintain accurate data, track follow-ups, and ensure compliance.

• Drive consistent candidate and hiring manager communication, including timely updates, feedback collection, and next-step alignment.

• Maintain momentum across searches by anticipating bottlenecks and resolving issues before they stall progress.

• Partner cross-functionally with People Operations and leadership on hiring priorities, workforce planning inputs, and process improvements.

• Deliver a professional, high-quality candidate experience that reflects the Togetherwork brand.

What You Bring

• Proven experience as a full-desk recruiter in a SaaS environment.

• Demonstrated ability to manage multiple requisitions simultaneously without losing control of details or timelines.

• Strong working knowledge of Greenhouse; this is a requirement, not a nice to have.

• Experience recruiting across both technical and go-to-market functions (Product, Engineering, Sales, Marketing).

• High level of personal accountability, organization, and follow-through.

• Confidence working directly with senior leaders and hiring managers, including pushing back when needed.

• Clear, concise communication style with the ability to drive decisions forward.

• Comfort operating in a structured, metrics-driven recruiting environment.

• Resilience and consistency under pressure; this role requires steady execution, not short bursts of activity.

Additional Role Requirements

• This position is contract to hire.

• Participation in the CCAT and EPP assessments is a required part of the hiring process.

• Candidates must be based in Austin, Texas and able to work in the office at least four days per week.

Why Togetherwork

• Talent Acquisition is a critical function with visibility and accountability.

• You will work closely with experienced People and business leaders.

• We value rigor, ownership, and results over activity.

• High performers in this role have the opportunity to convert to full-time employment and take on broader impact.

 

---

Benefits

• Medical, dental, and vision insurance options
• Company-paid short-term and long-term disability
• Basic life insurance
• 401(k) with 100% company match up to 4%

• Flexible paid personal and vacation time
• Ten paid sick days annually
• Ten paid company holidays
• Six weeks paid parental leave
• Pet insurance
• Medical travel benefits
• Infertility benefits
• Teladoc
• Employee Assistance Program
• Wellness benefits and engagement platform

---

Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected classification under applicable law.

---

About Togetherwork

Togetherwork powers the leading provider of Group Management Software and Payments by bringing together organizations that help people connect with the communities most important to them. Our companies deliver SaaS and payment solutions to associations, fraternal organizations, museums, universities, and more.

Learn more at www.togetherwork.com/solutions.

 

Location: Ideally Austin, TX (open to other locations across the United States)

Reports to: Senior Vice President, Operations

About Togetherwork

Togetherwork is a PE-backed B2B SaaS company generating $250M in recurring revenue across 33+ software applications and 12+ vertical markets -- serving associations, pet services, youth programs, community organizations, and more. We exist to help communities and businesses thrive by delivering software solutions tailored to their unique needs.

We are at an inflection point. Our customer base is maturing and increasingly expects outcomes, not just software. From our new headquarters on South Congress in Austin, TX, we are scaling fast -- innovating with purpose, growing through acquisition and organic expansion, and building toward a future where every client across our diverse ecosystem is genuinely delighted by what we deliver.

 

The Opportunity

This role exists because TogetherWork is ready to elevate how we communicate with customers through design, video, and motion across the Customer Experience organization. The Principal Motion Design Lead will serve as the creative lead for all customer-facing content originating from Operations—driving clarity, consistency, and quality across design, video, motion graphics, and multimedia outputs.

You will operate at the center of Customer Experience—partnering with Product, Customer Success, Support, Implementation, and Marketing to translate complex workflows into engaging, intuitive, and visually compelling content. You will also bridge the gap between Marketing brand standards and Customer Experience needs, ensuring a cohesive yet purpose-built creative system for customer engagement.

This is not a production-only role. It is a strategic creative leadership role with ownership, influence, and accountability for how customers experience our products through content.

 

What You Will Own

Creative Strategy & Design System

• Define and own visual and motion design standards across all Customer Experience content.
• Translate marketing brand guidelines into a customer-centric design system optimized for onboarding, education, and support.
• Establish scalable templates, toolkits, and frameworks to ensure consistency across products and teams.
• Ensure all creative outputs balance brand integrity with usability, clarity, and engagement.
• Continuously evolve creative standards based on customer feedback, product updates, and business needs.

Motion Graphics, Video Production & Content Creation

• Lead the creation of motion graphics, explainer videos, tutorials, and product walkthroughs.
• Produce video content used across onboarding, implementation, knowledge articles, help centers, and customer support.
• Translate complex product features into simple, engaging visual narratives that drive understanding and adoption.
• Oversee scripting, storyboarding, animation, editing, and final production.
• Build and maintain a library of reusable assets and modular content to improve speed and scalability.

Operational Creative Oversight

• Oversee all creative outputs originating from Operations, including design, video, motion graphics, and multimedia.
• Partner with Customer Success, Support, Implementation, and Product teams to intake and prioritize creative needs.
• Establish workflows, governance, and quality standards for creative production.
• Identify opportunities to standardize and scale content across multiple products and verticals.
• Ensure accessibility, usability, and consistency across all customer-facing materials.

Customer Education & Experience Enablement

• Design and produce content that improves onboarding, product adoption, and customer retention.
• Support the development of knowledge base articles, training content, and in-product guidance through strong visual storytelling.
• Align content with customer journeys and key lifecycle moments in partnership with CX and Product teams.
• Measure effectiveness of content and iterate based on engagement and customer outcomes.

Cross-Functional Collaboration & Leadership

• Act as the primary creative partner to Customer Experience leadership.
• Collaborate closely with Marketing to align on brand while adapting for CX-specific use cases.
• Influence stakeholders across Product, Operations, and Support to elevate the role of design and motion.
• Provide creative direction and feedback to contributors and external partners when applicable.
• Champion high-quality, customer-first creative standards across the organization.

 

What We Are Looking For

Experience

• 8-10 years of experience in motion graphics, video production, visual design, or related creative fields
• Proven experience creating product-focused video content (e.g., SaaS tutorials, onboarding flows, explainer videos)
• Experience translating or extending brand systems across different audiences and use cases
• Strong portfolio demonstrating motion design, storytelling, and product visualization
• Experience in B2B SaaS, technology, or high-growth environments preferred
• Bachelor’s degree in Design, Animation, Film, Multimedia, or related field

How You Operate

• Creative strategist: you define how creative drives customer outcomes, not just execution
• Storyteller: you simplify complex ideas into clear, engaging narratives
• Systems thinker: you build scalable frameworks and repeatable processes
• Customer-first mindset: you prioritize clarity, usability, and impact
• Influential collaborator: you build alignment across cross-functional stakeholders
• Detail-oriented: you maintain high standards across all outputs
• Self-starter: you thrive in ambiguity and take ownership of outcomes

 

Benefits

• Medical, dental, and vision insurance options
• 100% employer-paid short/long-term disability
• Basic Life Insurance
• 401(k) with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company-paid holidays
• 6 weeks paid parental leave

 

Inclusion & Diversity

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law.

 

Why Togetherwork

Togetherwork serves tens of thousands of organizations across the country -- associations, camps, pet businesses, youth programs, and community groups -- with software and payments that help them run better. We are growing through acquisition and organic expansion, and our customer base is maturing alongside our product portfolio.

This is a high-impact role with the opportunity to build the foundation of how customers learn and succeed with our software. You will have the mandate to design the programs, systems, and content that enable customers to unlock the full value of our platform ecosystem.

If you are passionate about building education programs that empower customers and drive real outcomes, this is the role.

 

Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law.

 

Interview Process & Expectations
Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

 

 

 

Director, Product Content & Digital Adoption

Department: Product & Strategy

Reports To: Chief Product Officer

Location: Austin, TX (Hybrid Required)

 

Overview

At Togetherwork, we set a high bar for clarity, collaboration, and execution. Our Product & Strategy leaders own portfolio outcomes, and the functional leaders who support them are equally critical—building the capabilities, teams, and systems that enable consistent, high-quality delivery across the portfolio.

This role establishes a new function: an AI-first content and digital adoption team where AI is the primary production method—not an accelerator, but the engine. Every workflow, artifact, and deliverable will be designed around AI-powered pipelines, with human expertise applied to strategy, editorial judgment, quality assurance, and continuous improvement.

We are looking for a leader who has built content or documentation functions before and is excited to build one that operates fundamentally differently—where AI generates, humans curate, and automation scales. This is a foundational leadership role with portfolio-wide impact.

Role Summary

The Director, Product Content & Digital Adoption owns and builds Togetherwork’s content and in-app experience function from the ground up. This leader is accountable for all product-facing written and interactive content—including in-app help, release notes, API documentation, Pendo guides and walkthroughs, internal enablement materials, and AI-powered content pipelines that scale across 15+ products.

This is not a traditional technical writing leadership role. The Director is expected to design AI-first content operations where generative AI produces first drafts, structured templates standardize output, and human editors apply judgment, brand voice, and quality control. The goal is 10x content coverage across the portfolio without 10x headcount.

Starting with a team of three Product Content Engineer, Product Content Engineer, and Digital Adoption Specialist), this leader will establish operating models, define quality standards, build automation pipelines, and scale the function in alignment with portfolio growth and acquisition cadence.

Key Responsibilities

Build & Lead the Content & Digital Adoption Function

• Establish and lead Togetherwork’s Product Content & Digital Adoption team, including structure, roles, hiring plans, and career development paths.
• Define the operating model for AI-first content production: prompt libraries, template systems, editorial workflows, and quality gates.
• Set clear expectations for output quality, consistency, cadence, and coverage across all 15+ products.
• Build and maintain AI-powered content pipelines that generate release notes, in-app help, API documentation, and enablement materials from product artifacts, Jira tickets, and design specs.
• Create an environment where team members are expected to continuously push the boundaries of what AI can produce and where human expertise adds the most value.
• Manage and develop all direct reports, ensuring consistent growth and accountability.

Content Strategy & Standards

• Own the content strategy for all product-facing and internal documentation across the portfolio.
• Establish and enforce voice, tone, style, and taxonomy standards that scale across products and verticals.
• Define content architecture patterns for in-app help, contextual guidance, release communications, and API documentation.
• Ensure all content meets accessibility, localization-readiness, and modern UX writing standards.
• Partner with Head of Product Design to ensure content and design systems are aligned and mutually reinforcing.

Digital Adoption & In-App Experience Ownership

• Own the strategy for Pendo guides, tooltips, in-app walkthroughs, and contextual help across all products.
• Partner with UX Research & Product Ops Specialist to ensure Pendo analytics inform content decisions while maintaining clear ownership boundaries (Ops owns configuration/analytics; this team owns content/guides).
• Drive adoption metrics through targeted in-app experiences tied to feature launches, migrations, and retention initiatives.
• Establish measurement frameworks for content and guide effectiveness, including completion rates, deflection rates, and adoption lift.

Cross-Functional Partnership

• Partner with Product Managers and Product Owners to ensure content readiness is embedded in the delivery lifecycle—not treated as an afterthought.
• Collaborate with Engineering on API documentation standards, developer portal content, and technical accuracy reviews.
• Work with Revenue, CX, and Support teams to produce internal enablement materials that accelerate deal cycles, reduce support burden, and improve customer onboarding.
• Coordinate with Product Leaders on vertical-specific content needs, migration communications, and customer-facing updates.
• Present content strategy, metrics, and AI pipeline performance to ELT and cross-functional stakeholders.

AI Pipeline Development & Innovation

• Design and continuously improve AI content generation pipelines using LLMs, structured prompts, and automated workflows.
• Build systems that ingest product artifacts (Jira tickets, PRDs, design specs, changelogs) and produce draft content at scale.
• Establish quality assurance processes that balance AI speed with accuracy, brand voice, and technical correctness.
• Evaluate and integrate emerging AI tools, APIs, and capabilities into the content production stack.
• Track and report on AI-driven productivity gains, coverage expansion, and quality metrics.

Qualifications

Required Qualifications

• 8–12+ years of experience in technical writing, content strategy, documentation, or product content leadership.
• Prior experience building and leading a content, documentation, or digital adoption team.
• Demonstrated experience designing and operating AI-powered content workflows using LLMs and automation tools.
• Deep understanding of in-app help systems, contextual guidance patterns, and digital adoption platforms (Pendo preferred).
• Experience with API documentation, developer-facing content, and technical writing for SaaS products.
• Proven ability to establish content standards, style guides, and governance across multi-product portfolios.
• Strong cross-functional leadership skills with Product, Engineering, Design, and GTM stakeholders.
• Experience building content systems that scale through automation rather than linear headcount growth.
• Exceptional written and verbal communication skills.
• Must be located in Austin, TX—hybrid work required.

Preferred Qualifications

• Experience in PE-backed or high-growth B2B SaaS environments.
• Familiarity with Pendo, Confluence, Jira, and modern documentation platforms.
• Background in content operations for acquired/integrated product portfolios.
• Experience with developer portals and API documentation tools (e.g., Swagger, ReadMe, Stoplight).

Interview Integrity & Use of AI

We value authenticity, expertise, and real-time problem solving during our interview process. Candidates are expected to represent their own knowledge, experience, and thinking without the use of AI-assisted tools during interviews.

The use of any AI tools during interviews—including but not limited to real-time scripting, recording, transcription, response generation, or coaching tools—is strictly prohibited. This applies to phone, video, in-person, and technical or case-based interviews.

While we strongly value candidates who understand how to use AI tools effectively and responsibly—and this role specifically requires deep AI fluency—interviews must reflect the candidate’s own abilities and perspectives. Any candidate found to be using AI-assisted tools during the interview process will be immediately disqualified from consideration.

Why This Role Matters

This role creates a function that does not exist today at Togetherwork. With 15+ products, content coverage is a critical gap—customers need better in-app guidance, internal teams need better enablement, and every product launch needs clear, consistent communication. By building an AI-first content operation, this leader will deliver portfolio-wide coverage at a pace and scale that traditional approaches cannot match, directly improving customer experience, reducing support burden, and accelerating product adoption.

Tier 1 Support Agent

Location: Atlanta, GA

Schedule: Full-time | Hybrid (2-3 days in office) - weekends may be required

As a Tier 1 Support Agent, you’ll be the friendly, knowledgeable first point of contact for our Pet Care software customers. You’ll help users via email, chat, and phone—answering “how-to” questions, solving common issues, and ensuring every interaction leaves them feeling supported and confident.

You’ll play a key role in triaging requests, resolving problems, and escalating complex cases to Tier 2 when needed. Along the way, you’ll grow your product expertise and contribute to improving the customer experience.

What You’ll Do

• Deliver exceptional support through email, chat, and phone

• Help customers with “how-to” questions and common technical issues

• Troubleshoot and document inquiries using internal tools and resources

• Escalate complex issues to Tier 2 when needed, with clear context

• Maintain ownership of each case, ensuring follow-up and resolution

What You’ll Bring

• 6+ months of customer service experience (helpdesk, customer service, or pet care preferred)

• A love of problem-solving and helping others

• Comfort learning new tools like Zendesk, HubSpot, and Teams

• Ability to work independently while contributing to a highly collaborative remote team

Bonus Points

• Experience in SaaS or software support

• Background in pet care, grooming, boarding, or veterinary services

• Passion for animals and helping pet businesses succeed

Why You’ll Love Working Here

• Growth from within: every Tier 2 Agent was promoted internally

• Supportive team culture: independent work meets constant collaboration

• Meaningful work: help pet businesses run smoothly and care for the animals we all love

• Work-life balance: hybrid flexibility, rotating weekends, and a close-knit team that values you

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. .

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

Interview Process & Expectations
Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

 

 

Customer Support Representative

Location: Remote

As a Customer Support Representative, you will provide outstanding support for the Doubleknot SaaS application, serving as the primary point of contact for customer inquiries and technical issues. This role requires a strong balance of customer service excellence and technical problem-solving, with ownership of issues from initial contact through resolution.

In this position, you will handle a wide range of responsibilities, including responding to customer inquiries, troubleshooting application issues, resolving technical problems, and ensuring timely, accurate communication. You will independently manage more complex support cases, investigate root causes, and collaborate with internal teams to resolve product-related concerns.

The Customer Support Representative is expected to go beyond basic troubleshooting by identifying patterns in recurring issues, contributing feedback to improve product functionality and documentation, and proactively recommending solutions that enhance the customer experience. Success in this role requires sound judgment, technical aptitude, attention to detail, and the ability to manage both routine and advanced support needs with minimal supervision.

What you'll do:

• Provide customer support via phone and email, ensuring prompt, professional communication and timely resolution.
• Meet established first-response and resolution time SLAs.
• Manage the full lifecycle of support cases, maintaining accurate documentation and proactive follow-up through resolution.
• Independently investigate and resolve complex technical and system issues, performing root cause analysis and implementing corrective solutions.
• Investigate and resolve payment processing inquiries, including reconciliation discrepancies, chargebacks, refunds, and point-of-sale terminal issues.
• Assess issue severity and business impact to appropriately prioritize cases and coordinate cross-functional resolution when required.
• Collaborate with Product Management, Engineering, and leadership to address product defects and improve functionality.
• Participate in user acceptance testing (UAT) for application releases to validate functionality and identify potential customer-impacting issues.
• Train and educate customers on best practices to increase feature adoption and improve overall system utilization.
• Document solutions for recurring issues and contribute to internal and customer-facing knowledge resources.
• Monitor support trends and recurring themes, providing actionable feedback to improve internal processes and product performance.
• Participate in an off-hours on-call rotation, providing support coverage during evenings, weekends, and holidays as needed.
• Develop deep product expertise and serve as a trusted technical resource for customers and internal teams.

What you'll bring:

• Bachelor’s degree in Information Systems, Business, or a related field, or equivalent professional experience.
• 3+ years of experience supporting SaaS applications in a customer-facing technical support role.
• Demonstrated ability to independently troubleshoot and resolve complex application, integration, and payment processing issues.
• Strong analytical and problem-solving skills, with the ability to conduct root cause analysis and implement effective long-term solutions.
• Experience supporting payment processing environments, including reconciliation, chargebacks, refunds, or point-of-sale systems preferred.
• Excellent written and verbal communication skills, with the ability to clearly explain technical concepts to non-technical users.
• Proven ability to manage the full lifecycle of support cases, including documentation, follow-up, and resolution ownership.
• Experience documenting solutions, workflows, and best practices for internal knowledge bases and customer-facing resources.
• Ability to collaborate effectively with cross-functional teams, including Product Management, Engineering, and leadership.
• Strong organizational skills with the ability to prioritize multiple issues based on urgency and business impact.
• Ability to work independently with sound judgment while maintaining a high level of accountability.
• Demonstrated composure and adaptability in high-pressure situations or during high-volume support periods.

Desired Skills:

• Proficiency with Microsoft 365 tools (Outlook, Teams, SharePoint, Excel, Word) for communication, documentation, and collaboration.
• Experience using Zendesk or similar ticketing systems, including case management, documentation standards, and SLA tracking.
• Working knowledge of HTML and basic web technologies to support troubleshooting of formatting, templates, or embedded content.
• Experience supporting Doubleknot or similar SaaS platforms serving admissions-based or membership-driven organizations preferred.
• Strong analytical thinking skills with the ability to diagnose complex system behavior, identify root causes, and implement effective solutions.
• Familiarity with payment processing systems, reconciliation workflows, and transaction lifecycle concepts.
• Ability to review system data, reports, and configurations to identify inconsistencies or performance issues.
• Demonstrated initiative in building product expertise and proactively identifying opportunities to improve processes and customer outcomes.

 

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. .

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

Interview Process & Expectations
Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

 

 

 

Senior Business Analyst – Payments 

Location: Austin, TX (Hybrid)
Compensation: Competitive base + bonus + benefits

Role Summary

We are seeking a data-driven Senior Business Analyst – Payments to deliver actionable insights across our end-to-end payment ecosystem. This role focuses on analyzing large-scale transactional data, improving payment visibility, and partnering cross-functionally to drive informed decision-making.

This position is ideal for an analyst who thrives in high-volume data environments and can translate complex payment flows into clear business insights that support Finance, Product, Engineering, and Operations.

Key Responsibilities

End-to-End Payment Analytics

• Analyze large, high-volume transactional datasets to identify trends, performance gaps, and optimization opportunities
• Develop reporting on key payments KPIs including processing volumes, margin analysis, pricing economics, customer penetration, and processing costs
• Conduct root cause analysis on anomalies and emerging trends
• Provide data-backed recommendations to improve payment performance and transparency

Reporting & Data Governance

• Build and maintain dashboards and recurring executive-level reporting
• Ensure consistency and integrity of payment data across systems
• Partner with Data Engineers and Architects to define data models, tracking requirements, and metric definitions
• Support financial reconciliation and cost analysis initiatives

Cross-Functional Partnership

• Translate business needs into data and reporting requirements
• Collaborate with Product and Engineering teams to ensure accurate data capture and instrumentation
• Support new payment initiatives from a reporting and analytics readiness perspective
• Communicate complex findings clearly to technical and non-technical stakeholders

Qualifications

• 5-7 years of experience in business or data analysis, preferably in payments, fintech, SaaS, or e-commerce
• Strong experience working with large transactional datasets; Payments preferred
• Experience partnering with Data Engineering and Architecture teams
• Strong knowledge of database environments; Redshift and SQL skills preferred
• Experience building dashboards using BI tools (Tableau, Power BI, Looker, etc.)
• Strong analytical, problem-solving, and communication skills

What Success Looks Like

• Clear, trusted payment reporting used across Finance, Product, and Operations
• Improved visibility into payment performance and cost drivers
• Actionable insights that influence product and operational decisions
• Standardized, well-defined payment metrics and data governance practices

 

 

Senior Business Analyst – Data & Reporting

Enterprise Reporting Transformation

Location: Austin, TX (Hybrid)
Compensation: Competitive base + bonus + benefits

Role Overview

Togetherwork is seeking a strategic Senior Business Analyst – Data & Reporting to lead critical components of our corporate data reporting transformation initiatives. This role will unify and reconcile data across Order-to-Cash (O2C), bookings, revenue, and operational systems to deliver trusted, enterprise-level reporting that improves revenue visibility, operational efficiency, and growth decision-making.

This position serves as a key partner to Finance, Corporate Operations, and Data Engineering leadership to ensure bookings-to-revenue reporting is accurate, scalable, and aligned to executive priorities.

Primary Outcomes

• Trusted Bookings-to-Revenue Reporting: Deliver reconciled, enterprise-wide visibility from bookings through revenue recognition and cash collection
• Revenue Transparency & Optimization: Identify revenue leakage, performance gaps, and growth opportunities through advanced analytics
• Standardized Enterprise KPIs: Align Finance and Operations around consistent, documented metric definitions
• Reduced Manual Reconciliation: Implement scalable reporting frameworks that decrease reporting cycle time and manual intervention
• Executive-Ready Insights: Provide leadership with clear, actionable reporting that connects operational performance to financial outcomes

Key Responsibilities

• Lead cross-system data analysis across CRM, billing, ERP, revenue recognition, and operational platforms (e.g., Vitally)
• Identify and resolve data inconsistencies through structured reconciliation processes
• Partner with Data Engineering and Architecture to define scalable data models supporting enterprise O2C and revenue reporting
• Design executive dashboards integrating bookings, backlog, billings, ARR/MRR, deferred revenue, churn, and expansion metrics
• Support forecasting, scenario modeling, and performance analysis to drive revenue growth
• Establish governance standards for metric definitions and reporting consistency across business units

Leadership Impact (12–18 Months)

• Enterprise-standard bookings-to-revenue reporting framework implemented
• Measurable reduction in reconciliation discrepancies and reporting cycle time
• Improved revenue predictability and executive confidence in reporting
• Clear linkage between operational KPIs and financial performance
• Data infrastructure positioned to support scalable growth and M&A integration

Qualifications

• 5+ years of experience in enterprise business analysis, revenue analytics, or corporate reporting
• Demonstrated experience supporting bookings-to-revenue reporting and financial reconciliation
• Strong background working across CRM, ERP, billing, and operational systems
• Experience partnering with Data Engineers and Architects on enterprise data initiatives
• Working knowledge of SQL and modern BI platforms (Power BI, Tableau, Looker, etc.)
• Strong executive communication and cross-functional leadership skills

This role is ideal for a strategic analyst who thrives at the intersection of Finance, Operations, and Data, and who is motivated to build enterprise reporting infrastructure that directly accelerates revenue growth.

Senior Zendesk Architect / Senior Systems Lead (Zendesk) – Contract
Location: Austin, TX (Hybrid)
Duration: Contract through August 2026 - with potential to convert
Reports To: Sr. Director, Operations

$2,000 Referral Bonus — Zendesk Architect (Open to Anyone) - see below for more information.

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About Togetherwork

Togetherwork is a $250M recurring revenue SaaS business powering over 33 software applications across 12+ vertical markets. Our solutions help communities, organizations, and businesses operate more effectively and grow with confidence.

With our headquarters on South Congress in Austin, TX, we are in a strong phase of growth and operational maturity. We are focused on building scalable systems, delivering exceptional customer experiences, and driving long-term value across our ecosystem.

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About the Role

We are hiring a Senior Zendesk Architect / Senior Systems Lead to own the strategy, architecture, and performance of our Zendesk environment. This is a high-impact role responsible for designing a scalable, integrated support ecosystem that supports both SaaS and payments operations.

This is not an administrative role. You will serve as the technical authority for Zendesk, driving automation, integration, and system design while partnering closely with Support, Customer Success, Product, Engineering, and Payments teams.

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What You’ll Do

Architecture and Strategy

• Own the end-to-end architecture of Zendesk (Support, Guide, Explore, Talk, Messaging)
• Design scalable workflows, automation frameworks, and data structures
• Define and execute a long-term roadmap for Zendesk and customer experience tooling

System Optimization and Administration

• Configure and maintain triggers, automations, macros, SLAs, routing logic, and custom objects
• Continuously improve workflows, agent efficiency, and customer experience
• Ensure system reliability, performance, and data integrity

Integrations and Data

• Lead integrations between Zendesk and core systems including Salesforce, Stripe, Jira, and PowerBI
• Partner with Engineering on API-driven and event-based solutions
• Build and maintain reporting, dashboards, and operational insights

AI and Automation

• Define and implement AI-driven capabilities including bots, intelligent triage, and workflow automation
• Evaluate and integrate third-party AI tools to improve efficiency and customer outcomes
• Establish standards for responsible AI usage, data quality, and continuous improvement

Leadership and Collaboration

• Serve as the Zendesk subject matter expert across the organization
• Translate business needs into scalable technical solutions in partnership with CX and Operations leadership
• Mentor or lead Zendesk administrators and systems analysts
• Establish governance, documentation, and best practices

Process Improvement

• Identify and implement automation and self-service opportunities
• Optimize workflows across SaaS and payments support use cases, including billing, disputes, and onboarding

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Qualifications

Experience

• 7+ years of hands-on Zendesk experience, with deep expertise in Support
• Strong experience with Guide, Explore, Talk, and Messaging preferred
• Proven track record of architecting and scaling Zendesk in a SaaS environment
• Experience supporting payments, billing, or fintech workflows preferred
• Experience leading projects or teams in a cross-functional environment

Technical Skills

• Deep understanding of Zendesk APIs, apps, and integration patterns
• Experience with REST APIs, webhooks, and middleware tools
• Experience implementing AI and automation within Zendesk
• Strong reporting and analytics capabilities
• Comfortable partnering with Engineering on technical solutions

Leadership and Communication

• Ability to operate both strategically and hands-on
• Strong stakeholder management and cross-functional collaboration
• Experience establishing governance and operational standards

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Nice to Have

• Zendesk certifications (Administrator, Support, Architect)
• Experience supporting multi-brand Zendesk environments
• Background in customer experience or support operations leadership

$2,000 Referral Bonus — Zendesk Architect (Open to Anyone)

Togetherwork is hiring 3 Zendesk Architects and we’re opening our referral bonus to the entire community. You don’t have to work here to earn it.

Refer someone → they get hired → they stay 90 days → you get $2,000. That’s it.

We’re a PE-backed B2B SaaS company running 30+ vertical software platforms with a large and complex Zendesk environment. These are real architecture roles — not ticket monkey work.

Interested in referring someone or learning more? Email at [email protected]

Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law.

 

Interview Process & Expectations
Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.