Customer Support Team Lead

Location: Atlanta, GA (Hybrid)

About Us

Togetherwork is a $250M recurring revenue SaaS business with over 33 software applications serving 12+ vertical markets. We exist to help communities, organizations, and businesses thrive by delivering software solutions tailored to their unique needs.

With our new headquarters on South Congress in Austin, TX, we are entering an exciting phase of growth. We work hard and play hard. We love our customers, we innovate with purpose, and we won’t stop until we’ve delighted every client across the diverse ecosystem we serve.

About The Role

 The Customer Support Team Lead at Gingr is a critical role responsible for managing the daily operations of the Customer Support Team, overseeing Tier 1, Tier 2, and Tier 3 agents, and actively contributing as a senior agent. This role involves close collaboration with the Customer Support Manager, other Team Leads, and cross-functional teams to ensure exceptional customer service across all communication channels (phone, email, and chat).

The role also focuses on driving process improvements, managing escalations, and supporting the team's growth as the department scales to meet increasing demands.

What You'll Do 

• Oversee daily operations of the Customer Support Team, managing a group of 6–8 direct reports across Tier 1, Tier 2, and Tier 3 agents.
• Mentor, coach, and provide training to team members, including performance reviews and professional development plans.
• Serve as the primary contact for customer escalations, particularly software-related issues, and coordinate with Product and Development teams to address defects and deliver solutions.
• Manage incoming support inquiries, ensuring performance metrics such as ticket closure rates and CSAT scores are met.
• Collaborate with the Customer Support Manager and other Team Leads in weekly meetings to discuss open projects and operational goals.
• Work closely with the Learning & Knowledge Specialist to develop and update training materials for onboarding new team members and upskilling existing staff.
• Contribute to the hiring, onboarding, and offboarding processes for team members, ensuring smooth transitions and alignment with team needs.
• Continually assess and improve support processes and workflows to accommodate team growth and enhance scalability.
• Assist in creating and maintaining customer self-service resources, identifying gaps, and enhancing content.

What You'll Bring

• 3–5 years of customer-facing experience, with a focus on customer support.
• At least 2 years of leadership experience managing people across multiple support tiers.
• Strong leadership abilities with the capacity to manage teams with varying experience levels.
• Excellent communication skills, both verbal and written, for internal collaboration and external customer interaction.
• Strong problem-solving skills and an analytical mindset to drive process improvements and address complex customer issues,
• Proficient in multitasking and maintaining efficiency in a fast-paced environment.
• Results-oriented with a proactive, detail-oriented, and adaptable approach.
• A team player with patience and a positive attitude, capable of motivating and inspiring team members.
• Technical Proficiency with software applications

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 9 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Why You’ll Love Working Here

At Togetherwork, you’ll help shape the backbone of a business serving millions of users across dozens of industries. You’ll have the opportunity to:

• Build a new platform organization from scratch and define its culture, systems, and operating model.
• Lead innovation in AI, payments, and data enablement across a diverse SaaS portfolio.
• Partner with a highly engaged executive team and influence the long-term technology vision.
• Drive measurable business impact through platform modernization, scalability, and shared service adoption.
• Be part of a collaborative, fast-paced culture that values transparency, accountability, and purpose-driven leadership.

Interview Process & Expectations
Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

Director of Customer Onboarding & Professional Services 

Location: Hybrid (Atlanta, GA)

About Us

Togetherwork is a $250M recurring revenue SaaS business with over 33 software applications serving 12+ vertical markets. We exist to help communities, organizations, and businesses thrive by delivering software solutions tailored to their unique needs.

With our new headquarters on South Congress in Austin, TX, we are entering an exciting phase of growth. We work hard and play hard. We love our customers, we innovate with purpose, and we won’t stop until we’ve delighted every client across the diverse ecosystem we serve.

About This Role

The Director of Customer Onboarding & Professional Services is responsible for the successful delivery of all customer onboarding and implementation services. This role owns the end-to-end onboarding operating model, ensuring new customers achieve time-to-value quickly, consistently, and with minimal risk.

Onboarding is a high-volume, time-bound, and operationally rigorous environment. Success in this role requires a leader who can balance customer experience with scalability, manage throughput and quality simultaneously, and drive adoption outcomes that support long-term retention.

What You'll Do

- Own the onboarding operating model, including workflows, milestones, and handoff points.

- Drive consistent execution of standardized onboarding paths while managing exceptions for complex or at-risk customers.

- Forecast onboarding demand and manage capacity planning to support volume without degrading quality.

- Identify onboarding risk signals and own escalation and recovery strategies.

- Lead and develop onboarding managers, specialists, and consultants.

- Partner cross-functionally with Sales, Product, Support, Customer Success, PMO, and Performance Insights.

- Establish and manage onboarding KPIs such as Time-to-Go-Live, Cycle Time, CSAT, Escalation Rate, and Early Adoption indicators.

- Use data and insights to drive continuous improvement across onboarding processes.

What You'll Bring

- 5+ years of experience in SaaS onboarding, implementations, or Professional Services leadership.

- Demonstrated success leading high-volume, SMB-focused onboarding or implementation teams.

- Strong operational mindset with experience designing scalable delivery systems.

- Proven ability to manage competing priorities across scale, quality, and customer experience.

- Experience partnering cross-functionally and influencing without authority.

- Data-driven decision maker comfortable using KPIs to manage performance.

Leadership Competencies

- Operational rigor and systems thinking

- Strong customer empathy balanced with scalability discipline

- Sound judgment under pressure and during escalations

- Clear communicator who sets expectations and drives accountability

- Continuous improvement mindset

Why This Role Matters

Onboarding is a defining moment in the Gingr customer lifecycle. This role directly influences customer confidence, adoption, and long-term retention. The Director of Onboarding & Professional Services ensures that Gingr customers start strong — at scale.

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The Company offers a comprehensive employee benefits program, including:

Medical, dental, and vision insurance options

• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

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Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

 

Interview Process & Expectations
Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

Client Services Payment Specialist

Location: Lawrence, KS (Onsite)

Reports to: Client Services Coordinator 

Compensation: Competitive base + benefits

The Client Services Specialist plays a key role in supporting fundraising operations and donor relations. This position ensures accurate donor data management, timely gift processing and acknowledgements, and responsive donor service in support of direct mail and annual fundraising campaigns. The role requires discretion, adaptability, and a strong commitment to donor stewardship.

What You'll Do: 

• Prepare, manage, and maintain mailing lists for direct mail appeals and annual fundraising campaigns
• Support fundraising initiatives through accurate donor data entry, updates, and reporting
• Process incoming gifts, pledges, and donor correspondence in a timely and accurate manner
• Create and manage donor gift acknowledgements and thank-you communications
• Answer incoming phone calls / respond to donor inquiries and concerns with professionalism and care, escalating issues as needed
• Cross-reference donor records and fundraising databases to ensure data integrity and accuracy
• Assist with database queries and donor record requests for internal teams
• Process and distribute mail related to fundraising and donor communications
• Maintain confidentiality and security of sensitive donor and financial information
• Support in-office operations and provide administrative assistance to the consulting teams
• Adapt quickly to shifting priorities during campaign cycles and high-volume fundraising periods

What You'll Bring:

• Experience working in fundraising, development, or nonprofit operations preferred
• Strong attention to detail and commitment to data accuracy
• Understanding of donor stewardship and best practices in fundraising support
• Ability to handle sensitive donor and financial information with discretion
• Excellent verbal and written communication skills
• Strong organizational and time-management skills
• Ability to manage multiple tasks and meet deadlines in a fast-paced fundraising environment
• Experience with donor databases or CRM systems (e.g., Raiser's Edge, Salesforce, or similar) preferred
• Proficiency with Microsoft Office

Why You'll Love Working Here:

 

• Your work directly supports meaningful causes and mission-driven organizations

• Play a hands-on role in donor stewardship and fundraising operations

• Collaborate closely with experienced consulting and client services teams

• Gain valuable experience with fundraising campaigns and donor databases

• Thrive in a fast-paced, team-oriented environment during high-impact campaign periods

 

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles. 

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Togetherwork is a family of entrepreneurial businesses providing online dashboard solutions (SaaS) to groups and organizations for management, administration, and payments. Its purpose is to help these businesses grow, become more efficient, increase revenue, and provide excellent service to their members and constituents.

Togetherwork’s business lines provide software and payment solutions to a range of groups, including associations, fraternal organizations, museums, nature centers, pet services, universities, and zoos.

At Togetherwork, we are building the leader in Group Management Software and Payments by bringing together companies that connect people with the institutions most important to them. Our group of innovative companies are best-in-class in their respective verticals with strong management teams and commitment to customer service. When you start here, you will find yourself in an environment that is exciting, motivating, challenging, and fun.

Pennington & Company, part of Togetherwork, is the premier fundraising and public relations firm for fraternities, sororities, and alumni programs for more than 25 years. For the past five years, Pennington & Company has been in the top 3 Best Places to Work (under 100 employees) and been awarded three Best of Lawrence awards. P&C is a people-driven organization, with several employee-focused initiatives aimed at helping our team members grow both personally and professionally. Learn more at www.penningtonco.com   

 

Interview Process & Expectations
Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

Alumni Communications Consultant

Location: Remote (US Based)
Compensation: Competitive base + benefits 
Travel Requirement: One week of onboarding in Lawrence, KS (all expenses covered)

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We are seeking an organized, ambitious, and relationship-driven professional to join our team as an Alumni Communications Consultant. This role is perfect for someone early in their career who wants to grow in communications, client relations, and project management. You’ll help clients meet their alumni engagement and fundraising goals through well-executed campaigns and strong partnerships.

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What You'll Do:

 

Client Communication

• Cultivate and maintain strong relationships with clients, understanding their short-term and long-range goals.
• Collaborate with clients to strategize schedules, content, and messaging for engaging alumni communications.
• Prompt undergraduate and alumni volunteers for contributions to newsletters.
• Proofread mailings in collaboration with clients.
• Offer guidance to clients on fundraising and communication best practices.
• Address client concerns and inquiries promptly via email and conference calls.

Project Management

• Efficiently collect and organize content for newsletters.
• Coordinate the production of client publication materials, including newsletters, solicitations, invitations, and more.
• Oversee the progress of client publications and perform internal reviews.
• Supervise the distribution of clients' mailings through external vendors.

Database & Gift Management

• Research, solicit, and update clients' member information to maintain database integrity.
• Track and analyze donor gifts, solicitation results, and other relevant data.
• Generate insightful fundraising reports to illustrate solicitation results.
• Keep internal reporting updated with fundraising outcomes.

Internal Tasks

• Engage in weekly meetings with supervisors to review mailings and team tasks.
• Contribute to department projects as needed.
• Maintain positive and friendly interactions with clients and co-workers.

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What You'll Bring: 

• Education/Experience: BA/BS degree or 4 years of non-profit fundraising/communications experience.

• Strong organizational and project management skills with attention to detail.

• Exceptional verbal and written communication skills.

• Ability to confidently guide clients and manage expectations.

• Proficiency in Microsoft 365 (Word, Excel, PowerPoint).

• Familiarity with alumni engagement, non-profit fundraising, or fraternity/sorority organizations is a plus.

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Why You’ll Love This Role

• Hands-on experience: Direct impact on alumni engagement and fundraising outcomes.

• Professional growth: Build client management and project coordination skills in a supportive environment.

• Collaborative culture: Join a team that values creativity, problem-solving, and professional development.

• Hybrid flexibility: Work in our Austin office while maintaining some work-from-home balance.

 

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match up to 4%
• Non-Exempt employees have a generous accrual policy
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

Interview Process & Expectations
Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

Tier 1 Support Agent

Location: Atlanta, GA

Schedule: Full-time | Hybrid (2-3 days in office) - weekends may be required

As a Tier 1 Support Agent, you’ll be the friendly, knowledgeable first point of contact for our Pet Care software customers. You’ll help users via email, chat, and phone—answering “how-to” questions, solving common issues, and ensuring every interaction leaves them feeling supported and confident.

You’ll play a key role in triaging requests, resolving problems, and escalating complex cases to Tier 2 when needed. Along the way, you’ll grow your product expertise and contribute to improving the customer experience.

What You’ll Do

• Deliver exceptional support through email, chat, and phone

• Help customers with “how-to” questions and common technical issues

• Troubleshoot and document inquiries using internal tools and resources

• Escalate complex issues to Tier 2 when needed, with clear context

• Maintain ownership of each case, ensuring follow-up and resolution

What You’ll Bring

• 6+ months of customer service experience (helpdesk, customer service, or pet care preferred)

• A love of problem-solving and helping others

• Comfort learning new tools like Zendesk, HubSpot, and Teams

• Ability to work independently while contributing to a highly collaborative remote team

Bonus Points

• Experience in SaaS or software support

• Background in pet care, grooming, boarding, or veterinary services

• Passion for animals and helping pet businesses succeed

Why You’ll Love Working Here

• Growth from within: every Tier 2 Agent was promoted internally

• Supportive team culture: independent work meets constant collaboration

• Meaningful work: help pet businesses run smoothly and care for the animals we all love

• Work-life balance: hybrid flexibility, rotating weekends, and a close-knit team that values you

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. .

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

Interview Process & Expectations
Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

 

 

Accounting Intern

Location: Columbus, GA (Onsite)
Reports to: Senior Tax Manager

Note: This is a part-time, 20 hrs/week internship. 

 

What you'll do:

The Accounting Intern position supports the team by providing data entry and bookkeeping support for the Tax & Payroll team primarily. Some additional duties may be assigned in the Accounts Receivable, Accounts Payable, Cash Management, and Financial reporting areas of our business. This position is expected to take initiative in learning our software and working with different managers to assist with various projects.

Management Assistance

• Perform data entry and accounting tasks primarily to assist the Payroll and Tax team.
• Perform data entry tasks to assist the areas of Accounts Receivable and Accounts Payable as needed.
• Assist the Account Management team as needed with recording cash transactions and reconciling client bank accounts monthly.
• Assist the team with cyclical projects such as W2s and fixed assets reconciliation.

Ongoing Duties

• Provide requested documents for internal and external parties for financial information and analysis.
• Participate in staff meetings and communicate progress of duties.
• Comply with all company, divisional and departmental policies and procedures.
• Manage time sensitive tasks.
• Protect confidential information.
• Contribute to departmental and company goals and objectives.

What you bring: 

• Pursuit of a Bachelor’s Degree in Accounting
• Completion of 200 level accounting course
• Available to work a minimum of 15 hours per week
• Available to work for at least 3 consecutive school semesters
• Strong analytical and problem-solving skills
• Ability to deal with variety of options in varying situations
• A high degree of attention to detail
• Skill adaptability to meet changing job conditions
• Have a knowledge of accounting and bookkeeping principles
• Beginner knowledge of budgets and bank reconciliations
• Develop documents following a prescribed format
• Understand complex, multistep written and oral instructions
• Excellent written and oral communication skills
• An unquestionable work ethic and the ability to accomplish established goals
• Ability to manage resources
• The ability to concentrate for extended periods (several hours) with interruptions

 

Why This Role

• Part-time Accounting Internship designed for students pursuing a Bachelor’s degree in Accounting

• Opportunity to gain hands-on experience in Tax, Payroll, Accounts Receivable, and Accounts Payable

• Apply classroom knowledge to real-world accounting and bookkeeping tasks

• Learn and work with industry-standard accounting software

• Collaborate with experienced accounting professionals and managers

 

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles. 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

 

Delivery Manager, Product & Strategy (Hybrid – Austin, TX) 

Location: Austin, TX (Hybrid, 2–3 days/week onsite on South Congress Ave) 

Reports To: Product & Strategy Leader 

Compensation: Competitive base + benefits 

Work Authorization Notice: At this time, we are unable to provide immigration sponsorship for this position. Candidates must have current, unrestricted authorization to work in the country where the role is based.

 

About Us 

Togetherwork is a $250M recurring revenue SaaS business with more than 33 software applications serving 12+ vertical markets. Our mission is to help communities, organizations, and businesses thrive by delivering industry-focused, purpose-built technology. 

With our new headquarters on South Congress in Austin, we’re entering an exciting phase of innovation and expansion. We embrace disciplined execution, responsible use of AI, and a culture that rewards clarity, accountability, and outcomes. 

 

About This Role 

Togetherwork is seeking a Delivery Manager to support the Product & Strategy organization by driving executional excellence across high-priority, cross-functional initiatives. This role is a key connector between strategy and execution—ensuring our most important projects move forward with alignment, predictability, and measurable impact. 

You’ll partner closely with Product, Engineering, Design, Marketing, and Business Operations to track progress, surface risks early, and deliver visibility to leadership. Ideal candidates bring operational rigor, strong communication skills, and a demonstrated ability to use AI-driven tools to improve predictability, reporting, and decision-making. 

This is a high-impact role for someone who thrives in a dynamic, collaborative environment and takes ownership for ensuring teams deliver quality outcomes on time and with confidence. 

 

What You’ll Do 

• Manage end-to-end delivery for strategic initiatives from concept through launch. 

• Maintain detailed delivery plans, milestones, timelines, and cross-functional interdependencies. 

• Lead delivery reviews and provide clear updates, risk summaries, and progress reports. 

• Identify risks early, define mitigation paths, and escalate blockers proactively. 

• Build and maintain dashboards and delivery metrics for leadership visibility. 

• Partner with Product Managers and Engineering leads to improve delivery predictability and quality. 

• Support go-to-market readiness efforts and post-launch retrospectives to drive continuous improvement. 

• Ensure alignment across Product, Engineering, Marketing, and Operations throughout the delivery lifecycle. 

 

What You’ll Bring 

• 3–5 years of experience in delivery management, project management, or program operations within SaaS or technology organizations. 

• Proven ability to manage multiple initiatives with clarity, structure, and follow-through. 

• Strong communication skills and the ability to align diverse stakeholders around shared goals. 

• Experience using AI tools, data visualization platforms, and reporting software to enhance delivery outcomes. 

• Demonstrated examples of leveraging AI to streamline operations, identify patterns, or improve decision-making. 

• Familiarity with tools such as Agentic AI, ChatGPT, Fathom, Aha!, Jira, Monday.com, Confluence, Salesforce, and Smartsheet. 

• A proactive, ownership-oriented mindset with the ability to operate autonomously. 

 

Why This Role 

Impact: Ensure Togetherwork’s most strategic initiatives are delivered on time, on scope, and with measurable results. 

Challenge: Coordinate across functions, manage complex dependencies, and bring structure to ambitious product and business initiatives. 

Ownership: Drive project clarity and operational discipline from planning through execution and post-launch evaluation. 

Collaboration: Work at the center of Product, Engineering, and cross-functional teams to ensure seamless delivery. 

 

Key Success Measures 

• On-time, high-quality delivery for strategic initiatives. 

• Improved delivery predictability and reduction of risk incidents. 

• Strong cross-functional coordination and leadership satisfaction with visibility. 

• Measurable business and customer impact of launched initiatives. 

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

The Company offers a comprehensive employee benefits program, including:

Medical, dental, and vision insurance options

• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

 

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

Senior Director, Product & Strategy – Associations 

Location: Austin, TX (Hybrid, 3 days/week onsite) 

Compensation: Competitive base + bonus + benefits 

Work Authorization Notice: At this time, we are unable to provide immigration sponsorship for this position. Candidates must have current, unrestricted authorization to work in the country where the role is based.

 

About Us 

Togetherwork is a $250M recurring revenue SaaS business with over 33 software applications serving 12+ vertical markets. We exist to help communities, organizations, and businesses thrive by delivering software solutions tailored to their unique needs. 

With our new headquarters on South Congress in Austin, TX, we are entering an exciting phase of growth. We work hard and play hard. We love our customers, we innovate with purpose, and we won’t stop until we’ve delighted every client across the diverse ecosystem we serve. 

 

About This Role 

Togetherwork is seeking a Senior Director, Product & Strategy to lead our Associations sub-vertical through a phase of significant modernization, customer stability improvement, and platform migration. 

This is a high-impact leadership role responsible for the health, performance, and future direction of the Association products portfolio. The Senior Director will work cross-functionally across Engineering, Revenue, CX, Operations, and Finance to drive roadmap execution, ensure successful customer migrations, and deliver measurable outcomes in growth, retention, and product quality. 

You’ll translate strategy into disciplined execution—providing clarity, governance, and collaboration while ensuring that results are visible, measured, and trending in the right direction. This role is ideal for a product leader who thrives in operational rigor, embraces complexity, and maintains a deep customer-first mindset. 

 

What You’ll Do 

• Lead product migration strategies and execution for Association products, ensuring smooth transitions and minimal churn. 

• Govern roadmap delivery, prioritization, and resource allocation to ensure customer stability and continued product modernization. 

• Partner with Engineering, Revenue, and CX to diagnose issues, manage risks, implement countermeasures, and maintain alignment across teams. 

• Support the VP in preparing business cases, financial models, and proposals for leadership and company-level review. 

• Host quarterly customer webinars and publish transparent roadmap and migration updates. 

• Represent the product line in monthly and quarterly business reviews (MBRs/QBRs), reporting on performance, risks, and opportunities. 

• Serve as the near-final escalation point for major customer issues, driving resolution before ELT involvement. 

• Analyze competitor and market trends; collaborate with Pricing Strategy to refine packaging and optimize positioning. 

• Coach and develop Product Managers, Product Owners, and cross-functional contributors within the Association product organization. 

• Promote and model Togetherwork’s leadership principles: operational rigor, transparency, professionalism, and accountability. 

• Champion responsible use of AI and analytics to improve forecasting, decision-making, and delivery efficiency. 

 

What You’ll Bring 

• 10+ years of product management or product leadership experience within SaaS or enterprise software. 

• Deep knowledge of association management software or direct experience working with associations, trade organizations, or professional societies. 

• Proven success leading complex platform migrations or large-scale product modernization efforts. 

• Demonstrated ability to build, refine, and scale product management frameworks and processes. 

• Strong cross-functional leadership skills with experience partnering across Engineering, Revenue, CX, and Finance. 

• Ability to synthesize data, root-cause issues, and drive disciplined execution in ambiguous or evolving environments. 

• Excellent written and verbal communication skills with comfort presenting to internal executives and customer audiences. 

• Experience with Salesforce and/or Microsoft Dynamics is a strong plus. 

• A mindset rooted in accountability, continuous improvement, and customer-centricity. 

• Willingness to travel 25%+ for customer visits, leadership meetings, and migration planning sessions. 

 

Why This Role 

Impact: Lead the modernization and stability of a critical product sub-vertical serving association customers across North America. 

Challenge: Manage complex migrations, high-stakes customer expectations, and multi-team execution requirements. 

Ownership: Directly shape roadmap, outcomes, operational rigor, and customer experience across your portfolio. 

Collaboration: Work side-by-side with Engineering, Revenue, CX, Operations, and executive leadership to deliver company-defining results. 

 

Compensation & Benefits 

Base Salary: Competitive 

Bonus: Performance-based 

Benefits: 

• Medical, dental, and vision insurance options 

• 100% employer-paid short/long-term disability 

• Basic Life Insurance 

• 401(k) with 100% company match up to 4% 

• Flexible paid personal/vacation time built on mutual trust and accountability 

• 10 sick days annually 

• 10 company-paid holidays 

• 6 weeks paid parental leave 

 

Inclusion and Diversity 

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law. 

 

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.