Delivery Product Manager

Location: Austin, TX (Hybrid 2-3 days/week required)

Type: Full-time

Reports To: Product & Strategy Leader

Work Authorization Notice:

At this time, we are unable to provide immigration sponsorship for this position. Candidates must have current, and future, unrestricted authorization to work in the country where the role is based.

Overview

At Togetherwork, we build software that powers communities — and our camp management platform is one of our most beloved products. It’s an end-to-end solution serving multi-session overnight summer camps: staff recruitment, parent registration, payment plans, bunk and cabin assignments, activity scheduling, and everything in between. Our customers are camp directors — passionate, mission-driven people who love what they do. This role exists to serve them well.

We are looking for a Delivery Product Manager who leads with product vision and strategy while staying closely connected to day-to-day execution. This is not a pure delivery or project management role — it’s a hybrid PM/PO position where approximately 60% of your time is spent on vision, strategy, roadmapping, and customer discovery, and 40% is spent partnering with engineering on backlog grooming, sprint readiness, and story definition.

If you thrive at the intersection of customer empathy, strategic thinking, and hands-on execution — and you’re energized by customers who care deeply about what they do — this role is for you.

About the Product & Customer

Our camp management platform serves summer camp operators across the country. Camp season runs Memorial Day through Labor Day, during which our focus shifts to stability and critical issue resolution. The rest of the year is heads-down feature development — building what camps need to thrive in the next season.

Our customers are a specific breed: energetic, purpose-driven, and deeply human. They don’t respond to overly formal or corporate interactions. The right person for this role will connect naturally with that culture and bring genuine enthusiasm for the domain.

What You’ll Do

Product Strategy & Vision (60%)

• Own the product roadmap for your assigned area of the platform
• Define product goals, success metrics, and outcomes grounded in customer needs
• Lead customer discovery, requirements gathering, and stakeholder input synthesis
• Translate company strategy into clear, prioritized roadmaps and initiatives
• Balance near-term delivery needs with longer-term strategic investments
• Build the business case for what to build, what to defer, and what to decline

Product Ownership & Delivery (40%)

• Partner closely with engineering and design to ensure work is well-defined and sprint-ready
• Participate in backlog grooming, story refinement, and sprint planning
• Own the full product lifecycle from inception through launch and post-launch learning
• Contribute to quarterly and annual planning with roadmaps and delivery commitments
• Identify risks early and proactively partner with teams to mitigate them

Cross-Functional Collaboration

• Work closely with Engineering, Design, Data, GTM, Support, and Operations
• Communicate clearly on progress, risks, tradeoffs, and delivery timelines
• Ensure launches are well-coordinated across product, engineering, and go-to-market teams

What We’re Looking For

Experience

• 3–5 years of experience in Product Management or a hybrid PM/PO role
• Direct experience owning products or features from concept through launch
• SaaS product experience is required — you understand what it means to build for a broad user base rather than customizing for individual customers
• Experience working in Agile/Scrum environments with engineering teams
• Exposure to roadmap planning, backlog management, and cross-functional delivery

Skills & Attributes

• Strong strategic thinker who can also roll up their sleeves and execute
• Customer-obsessed and comfortable connecting with passionate, mission-driven end users
• Clear written and verbal communicator who can align diverse stakeholders
• Data-informed decision maker with strong prioritization skills and the ability to say no
• Ownership mindset — you take accountability, act with urgency, and make it right for the customer
• Approachable, personable, and adaptable — you don’t need to be the most formal person in the room to earn respect

Bonus Points

• Background in EdTech (K–12), Parks & Recreation software, or other kid/youth program software
• Familiarity with camp management, registration platforms, or seasonal B2C/B2B software
• Experience working closely with PMO, Delivery, or Program Management functions
• Proficiency with Jira and other Atlassian tools
• Demonstrated experience using AI tools to improve product thinking, research, or execution

Interview Integrity & Use of AI

We value authenticity, expertise, and real-time problem solving. Candidates are expected to represent their own knowledge and thinking without the use of AI-assisted tools during interviews. This includes real-time scripting, transcription, response generation, or coaching tools across phone, video, and in-person formats. Candidates found using AI-assisted tools during interviews will be disqualified.

That said, we strongly value candidates who understand how to use AI thoughtfully and responsibly in their day-to-day product work. AI proficiency is a genuine plus for this role.

Why This Role Matters

Our camp management product is at an inflection point. We’re moving from a history of one-off customizations toward a true SaaS mindset — building scalable features that serve all our customers well. The person in this role will help lead that shift, shaping a product that thousands of camp families and staff rely on every summer. It’s meaningful work with real visibility and a path toward broader product leadership.

Client Support Specialist

Location: Columbus, GA (Hybrid)
Compensation: Competitive base + benefits 

We are looking for a Client Support Specialist to support the team by effectively and efficiently managing all customer communication related to accounts receivable, accounts payable, recruitment and membership management activities. This position is expected to take initiative in training and advising customer software users to enhance service, financial operations, and Greek organizational performance. Each Client Support Specialist collectively manages the company’s main customer service inbox and is responsible for the prioritization and completion of time sensitive tasks and reduction of response rate times for overall customer satisfaction. 

What you'll do:

Internal Communication 

• Initiate communication and follow up on customer tasks to the Accounting team relating to: Customer refunds, Member account adjustments , Customer financial products such as purchasing cards, swipe devices, or local check printers, New or closing customer accounts, Funds transfer requests or bank info updates , or Financial report updates/troubleshooting 

• Communicate with the Customer Success team regarding any Greek customer accounts that need high priority attention. 

• Document in detail, all correspondence relating to chapter management. 

External Communication 

• Receive and manage customer communication on all inquiries related to: Customer merchandise ordered and sold on the customer billing platform, Collection fee changes/updates , New member management , Billing cycle setup/updates , Officer/user transition and access management 

• Review chapter billing practices and chapter budgetary needs to make recommendations to enhance financial operations and to comply with FDCPA guidelines. 

• Review and make recommendations about chapter roster updates including member status discrepancies and adding new members. 

• Proactively review assigned customers and make recommendations about how Billing and Collections, Payables and other OmegaFi products and services may be able to enhance those operations. 

• Proactively maintain a thorough knowledge of each assigned national organizations’ details and reporting requirements 

Customer Service 

• Develop and maintain relationships with Chapter Administrators, which may include undergraduate leaders, chapter/financial advisors and international headquarter leadership 

• Assist clients with questions, problem solving and system or reporting issues 

• Field incoming member, parent and administrator calls in accordance with OmegaFi's customer service philosophy 

• Respond in a timely manner to all voicemails and client communications 

• Cultivate, maintain and enhance the company's relationship with assigned clients 

• Interpret and forward employee and client requests, concerns and ideas regarding system enhancements to the appropriate people internally to research and discuss 

• Work flexible hours, including evenings and weekends. 

Training 

• Facilitate system training and implementation programs to undergraduate and alumni officers. 

• Educate new officers about your supporting role in the partnership, explain your responsibilities, provide overview of the services their chapter utilizes, and other services available 

• Assist with sit-ins during new employee training 

What you'll bring: 

• • High school diploma 
  • Customer service experience 
  • Excellent organizational skills and the ability to multi-task 
  • Ability to analyze and interpret data 
  • Analytical and problem-solving skills 
  • A self-starter with the ability to work with people in a team capacity and independently 
  • A high degree of attention to detail 
  • Proficient with Windows, Microsoft Office and Adobe Acrobat applications 
  • Excellent written and oral communication skills 

Why This Role

•  

  • Play a key role in supporting the financial health and operational success of Greek organizations

  • Serve as a trusted resource and relationship partner to chapter leaders, advisors, and national headquarters

  • Gain hands-on experience in accounts receivable, accounts payable, billing, collections, and financial reporting

  • Take ownership of time-sensitive communication and drive measurable improvements in customer satisfaction

The Company offers a comprehensive employee benefits program, including:

• • Medical, dental, and vision insurance options
  • 100% Employer paid short/long term disability
  • 100% employer-paid Basic Life and AD&D insurance
  • 401(k) retirement plan with a 100% company match up to 4%
  • Flexible paid personal/vacation time built on mutual trust and accountability
  • 10 sick days annually
  • 10 company paid holidays
  • 12 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Enterprise UI Architect

Location: Austin, TX (hybrid)

Schedule: Full-time | Hybrid (2–3 days in office)

Work Authorization Notice:

At this time, we are unable to provide immigration sponsorship for this position. Candidates must have current, unrestricted authorization to work in the country where the role is based.

About Us

Togetherwork is a $250M recurring revenue SaaS business with more than 33 software applications serving over 12 vertical markets. We help communities, organizations, and businesses thrive by delivering purpose-built software that supports their missions and operations.

Headquartered on South Congress in Austin, TX, Togetherwork is scaling rapidly. We are customer-focused, execution-driven, and committed to operational excellence. Our teams value accountability, collaboration, and continuous improvement.

About the Role

Togetherwork is modernizing the user interfaces of 20+ SaaS products and we need an Enterprise UI Architect who can do three things simultaneously: partner with product and design organization to define the strategy, code the foundations, and raise the bar for every engineer on the team.

You will be in Figma sessions with designers, in code reviews with engineers, and in executive conversations about portfolio-level UI direction. You bring strong opinions about how modern UIs should be built, and you know how to bring a team along with you.

AI is central to how we work. You don’t just use AI tools yourself; you teach others how to use them well, set standards for AI-assisted development, and coach the team on separating quality output from noise.

What You’ll Do

Portfolio UI Strategy

Define and own the UI modernization roadmap across 20+ products spanning React, PHP, Rails, and .NET legacy stacks. You assess where each product sits, sequence the work pragmatically, and ensure every modernization decision is aligned with a coherent long-term vision.

Design System Leadership

Partner directly with designers to evolve our existing design system into a scalable, cross-portfolio standard. You bridge the gap between design intent and engineering implementation, ensuring components are consistent, accessible, and built to last across a polyglot environment.

AI-Augmented Development

Use AI coding tools daily to accelerate architecture decisions, component scaffolding, and Figma-to-code implementation. More importantly, you establish team-wide standards for how AI tools are used — defining what good AI-assisted output looks like, how to validate it, and when to rewrite it.

Engineering Mentorship

Coach and mentor frontend engineers across the organization on UI best practices, AI tool usage, component architecture, and modernization patterns. You make the team measurably better over time.

Figma-to-Production Partnership

Work shoulder-to-shoulder with designers at every stage; from early system design to component handoff to production validation. You can tell when an implementation missed the design intent, and you fix it before it ships.

Incremental Modernization Execution

Get hands-on when it matters. You scope modernization work into safe, shippable increments using strangler patterns, feature flags, and rollback-safe deployments. You understand the risk surface of live production migrations and architect accordingly.

Cost Management and Token Efficiency

• Proactive cost awareness across all initiatives.
• Monitor AI infrastructure costs across products and surface optimization opportunities proactively.

What You’ll Bring

• 8+ years in frontend engineering with at least 3 years in an architecture role.
• Deep expertise in React and TypeScript, with hands-on experience modernizing legacy stacks.
• Proven track record designing and scaling component libraries and design systems across multiple products.
• Direct partnership experience with UX/product design teams on design system development and Figma handoff workflows.
• Demonstrated daily use of AI coding tools in production and the ability to coach others on doing the same effectively.
• Experience leading incremental UI modernization of live, customer-facing products without disrupting production.
• Strong communication skills and equally comfortable presenting architecture decisions to engineers and executives.

Preferred Qualifications

• Experience across 10+ product codebases simultaneously or in a platform engineering capacity.
• Familiarity with accessibility standards (WCAG) at an architecture level.
• Exposure to design token systems and multi-brand theming.
• Background in SaaS or multi-tenant product environments.

Who You Are

You have modernized real production UIs at scale. You know what it means to inherit a legacy stack, earn the trust of a design team, and bring engineering along on a multi-year journey without losing momentum.

You are a multiplier. Your impact is measured not just by what you ship, but by how much better the engineers around you get. You coach without condescension, set standards without bureaucracy, and push for quality without blocking delivery.

You are genuinely good at AI-assisted development. You can show your workflow, explain your approach, and demonstrate the judgment to know when AI output is production-ready and when it isn’t.

Why You’ll Love Working Here

At Togetherwork, we help community-driven organizations grow and thrive — creating better experiences for the people they serve.

We are guided by values that shape how we work every day:

• Obsess over our customers
• Own it. Together.
• Move fast with purpose

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences, and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

CCPA Disclosure Notice: Click Here

Onboarding Consultant (SMB)

Location: Hybrid - Columbus, GA or Atlanta, GA

We are looking for an Onboarding Consultant to serve as a key customer-facing delivery function within our Professional Services & Onboarding organization. This role is responsible for leading the successful onboarding, configuration, and activation of Togetherwork SaaS solutions for new SMB customers. The Onboarding Consultant partners closely with Project Managers, Solution Consultants, Customer Success, and delivery leadership to ensure customers achieve a smooth transition from sales to active product usage—delivering structured onboarding engagements that drive adoption, early value realization, and long-term success.

What you’ll do:

Customer Onboarding & Implementation

• Lead customer onboarding engagements in alignment with defined delivery frameworks, timelines, and scope
• Configure SaaS applications based on documented customer requirements and established best practices
• Guide customers through setup, validation, and go-live readiness activities
• Identify onboarding risks, dependencies, and issues; escalate appropriately to maintain delivery momentum

Training & Enablement

• Deliver end-user and administrator training to support successful product adoption
• Provide onboarding guidance, best practices, and product usage recommendations tailored to SMB customer needs
• Ensure customers are prepared for a successful transition to Customer Success or Support teams

Delivery Execution & Documentation

• Maintain accurate onboarding documentation, configuration records, and customer-facing artifacts throughout the project lifecycle
• Track and report progress against milestones, timelines, and success criteria
• Collaborate with Project or Engagement Managers to support planning, coordination, and status reporting
• Operate within PMO governance frameworks, delivery standards, and Performance Insights reporting models

AI-Enabled & Data-Driven Ways of Working

• Leverage approved AI tools and automation to improve onboarding efficiency, quality, and consistency
• Use data, dashboards, and AI-supported insights to monitor onboarding health and identify risks early
• Continuously build AI literacy and apply AI-enabled practices as part of day-to-day delivery
• Contribute to a culture of continuous improvement by identifying opportunities to streamline and enhance onboarding workflows

What you’ll bring:

• Experience delivering SaaS onboarding or implementation engagements
• Strong customer-facing communication, facilitation, and training skills
• Technical aptitude for system configuration and solution setup
• Ability to manage multiple onboarding engagements with accountability and attention to detail
• Comfort working within structured delivery frameworks and onboarding plans
• Ability to document requirements, configurations, and processes clearly and accurately
• Organized, proactive, and execution-focused with strong follow-through
• Collaborative team player aligned to shared outcomes and delivery standards
• Analytical and problem-solving skills
• Proficient with Windows, Microsoft Office, and Adobe Acrobat applications
• Excellent written and oral communication skills

Why This Role:

• Lead meaningful customer relationships as the primary delivery contact during a critical phase of the customer journey
• Work at the intersection of technology, operations, and customer experience in a fast-paced SMB environment
• Operate in an AI-forward environment with access to modern tools that amplify your efficiency and impact
• Contribute directly to measurable outcomes—customer satisfaction, onboarding timeliness, and adoption—that matter to the business

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• 100% employer-paid Basic Life and AD&D insurance
• 401(k) retirement plan with a 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 12 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.

Onboarding Team Lead

Location: Austin, TX – Hybrid 2 to 3 days per week

We are looking for an Onboarding Team Lead to serve as a key delivery leader within our Professional Services & Onboarding organization. This is a player–coach role responsible for overseeing successful customer onboarding engagements, ensuring timely milestone completion, high-quality delivery, and strong early customer outcomes. The Onboarding Team Lead provides day-to-day leadership and guidance to a team of Onboarding Consultants while remaining hands-on with complex or high-risk engagements. This is the first Onboarding Team Lead role for the Gingr segment—an exciting opportunity to set the standard and make a lasting impact.

What You’ll Do

Onboarding Delivery & Customer Outcomes

• Oversee onboarding engagements across assigned customers or segments, ensuring milestones are delivered on time and in alignment with defined success criteria.
• Act as the primary escalation point for onboarding risks, blockers, or customer concerns.
• Provide hands-on support for complex, high-touch, or enterprise onboarding engagements.
• Ensure consistent application of onboarding frameworks, templates, and best practices.
• Support smooth handoff from Sales and into Customer Success or Managed Services.

Team Leadership & Enablement

• Lead, coach, and support a growing team of Onboarding Consultants—including multiple direct reports as the team scales.
• Provide real-time guidance on customer engagement, delivery approach, and prioritization.
• Support onboarding, training, and readiness of new and existing consultants.
• Reinforce adoption of standard onboarding methodologies and AI-assisted delivery tools.
• Partner with managers on performance feedback, growth plans, and promotion readiness.

Process, PMO & Operational Discipline

• Ensure onboarding milestones, timelines, and dependencies are tracked accurately in PSA or work management tools.
• Partner with PMO to reinforce delivery governance, status reporting, and risk management.
• Identify and implement process improvements to improve onboarding cycle time, throughput, and predictability.
• Leverage AI-enabled insights to identify onboarding risks, delays, or capacity constraints.

Cross-Functional Collaboration

• Partner with Sales, Solution Consulting, and Configuration teams to ensure clean handoffs and clear scope.
• Collaborate with Customer Success to align onboarding outcomes to long-term customer goals and adoption plans.
• Work closely with Product and Support teams to address onboarding-related issues and feedback.
• Coordinate with Performance Insights to support KPI tracking and analysis.

What You’ll Bring

• Strong experience delivering customer onboarding or implementation engagements in a SaaS environment—understanding onboarding as an end-to-end process is essential.
• Demonstrated leadership capability in a player–coach or team lead role; management experience in a support or ticketed environment alone is not sufficient for this position.
• Ability to manage multiple customer engagements and competing priorities simultaneously.
• Excellent external-facing communication and customer facilitation skills—this role requires direct customer interaction, particularly at the escalation level.
• Strong judgment in risk identification, escalation, and resolution.
• Continuous improvement mindset with comfort adopting AI-enabled delivery tools and data-driven ways of working.
• Proficient with Windows, Microsoft Office, and work management/PSA tools.
• Analytical and problem-solving skills with a high degree of attention to detail.
• A self-starter who thrives both independently and in a collaborative team environment.

Why This Role

• Be the first Onboarding Team Lead for the Gingr segment—a defining opportunity to shape how onboarding is done.
• Lead and grow a team that directly drives customer success and early product adoption.
• Operate in an AI-forward environment with access to modern tools that amplify your efficiency and impact.
• Sit at the intersection of leadership, delivery excellence, and customer outcomes.
• Clear career path toward Onboarding Manager, Delivery Manager, or Professional Services Leadership.

Benefits

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• 100% employer-paid Basic Life and AD&D insurance
• 401(k) retirement plan with a 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 12 weeks paid parental leave

Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews. To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted.

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind.

Customer Support Representative

Location: Remote

Hours: M-F 9 AM – 5 PM PST during training, 11 AM – 7 PM PST once training completed. Must be able to serve on an occasional weekend rotation as needed. 

As a Customer Support Specialist, you’ll be the first point of contact for our customers, providing friendly and efficient support via email, phone, and virtual sessions. This role is perfect for someone who is tech-savvy, enjoys problem-solving, and thrives in a customer-focused environment. You'll use your knowledge of our software to help climbing facility owners, managers, and staff navigate the system, configure setups, and troubleshoot issues. 

Beyond troubleshooting, you’ll also play an instructional role—guiding customers through best practices, simplifying technical processes, and ensuring they get the most value from the software. If you love learning, enjoy helping others succeed, and can translate complex concepts into clear guidance, this role is for you! 

This is a great opportunity for someone who enjoys problem-solving, working with customers, and diving deep into software. You'll be part of a team that helps gyms and climbing facilities run smoothly by providing expert guidance and troubleshooting. If you're detail-oriented, enjoy learning, and take pride in helping others succeed, we'd love to hear from you! 

What You'll Do: 

• Provide technical support to customers via email, phone, and virtual sessions. 
• Troubleshoot software-related issues, guiding customers through solutions in a clear and patient manner. 
• Help customers navigate and configure RGP, including setting up new calendar offerings, membership structures, and other system configurations. 
• Deliver training and guidance to customers through phone calls, written instructions, and virtual training sessions. 
• Translate technical concepts into easy-to-understand explanations for non-technical users. 
• Document customer interactions and contribute to internal knowledge bases. 
• De-escalate customer frustrations and provide a solutions-oriented, customer-first experience. 
• Collaborate with other support team members to improve processes and customer experience. 

What You'll Bring:

• Deep Knowledge of Rock Gym Pro (REQUIRED) 
• Extensive hands-on experience with Rock Gym Pro. 
• Ability to configure and create new setups from scratch, such as setting up online calendar offerings, membership billing structures, and system settings. 
• Strong troubleshooting ability to identify and resolve software issues efficiently. 
• Training and Instructional Experience 
• Comfortable providing one-on-one and group training via phone, email, and virtual sessions. 
• Ability to simplify complex technical concepts and explain them in a way that non-technical users can easily understand. 
• Strong Communication Skills with a Customer-Centric Approach 
• Excellent verbal and written communication skills. 
• Ability to de-escalate conversations and handle frustrated customers with professionalism and empathy. 
• Clear and concise in both technical explanations and customer-facing responses. 
• A Learner at Heart 
• Open-minded and excited to learn new processes and technologies. 
• Curious and proactive in seeking solutions and improving workflows. 
• Thrives in an environment that requires continuous learning and adaptability. 

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• 100% employer-paid Basic Life and AD&D insurance
• 401(k) retirement plan with a 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 12 weeks paid parental leave

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $50,000 USD per year 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

Interview Process & Expectations
Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

Enterprise Application Architect

Location: Austin, TX (hybrid)

Schedule: Full-time | Hybrid (2–3 days in office)

Work Authorization Notice:

At this time, we are unable to provide immigration sponsorship for this position. Candidates must have current, unrestricted authorization to work in the country where the role is based.

About Us

Togetherwork is a $250M recurring revenue SaaS business with more than 33 software applications serving over 12 vertical markets. We help communities, organizations, and businesses thrive by delivering purpose-built software that supports their missions and operations.

Headquartered on South Congress in Austin, TX, Togetherwork is scaling rapidly. We are customer-focused, execution-driven, and committed to operational excellence. Our teams value accountability, collaboration, and continuous improvement.

About the Role

Togetherwork is seeking an experienced Enterprise Application Architect to define and drive the architectural vision across our product ecosystem. This role is responsible for designing scalable, secure, and future-ready application frameworks that enable business growth, innovation, and operational excellence.

The architect will lead the evolution of modern, API-first, and cloud-native systems while remaining technology agnostic. A key focus of this role is to embed AI/ML and Generative AI capabilities into core product experiences, development lifecycles, and intelligent automation, enabling data-driven insights and next-generation user interactions.

This individual will play a critical role in modernizing legacy systems, integrating AI-powered services, and establishing scalable patterns for AI adoption across the organization. Success in this role requires a balance of deep technical expertise, strategic thinking, and the ability to influence cross-functional stakeholders to deliver resilient, high-performing, and intelligent systems at scale.

What You’ll Do

Application Architecture & System Design

• Drive platform-oriented architecture to enable reuse across products (shared services, common APIs, design systems).
• Identify opportunities to standardize capabilities across the portfolio (identity, billing, integrations, AI services).
• Lead high-level and low-level design (HLD/LLD) for new systems and major enhancements.
• Develop reference architectures for frontend, backend, API, and database layers.
• Ensure systems are extensible, maintainable, and cloud-ready.

API & Backend Architecture

• Architect RESTful and/or GraphQL APIs with scalability and security in mind.
• Design service-oriented or microservices-based architectures where appropriate.
• Establish best practices for backend development (PHP or other modern backend technologies).
• Define and enforce standards for performance, resilience, and observability across distributed systems.

Frontend Architecture

• Define scalable frontend architecture patterns for React-based applications.
• Guide state management, component design, and frontend performance optimization.
• Establish standards for UI modularity, reusability, and maintainability.
• Ensure seamless integration between frontend and backend services.

AI/ML Integration & Modernization

• Design application architectures that support AI/ML integration (e.g., recommendation systems, predictive analytics, automation).
• Integrate AI/ML services via APIs or embedded models.
• Collaborate with data teams to operationalize ML models into production applications.
• Evaluate opportunities to embed GenAI, LLM-based features, or intelligent automation into products.
• Ensure cost-effective and scalable inference architecture and monitoring of AI-driven features.
• Define patterns for LLMOps including model lifecycle, versioning, monitoring, and governance.
• Optimize cost, latency, and scalability of AI/GenAI solutions (e.g., prompt design, caching, model selection).

Technology Agnostic Leadership

• Evaluate and recommend technologies based on business needs, not personal preference.
• Provide architectural guidance across different stacks within the TW portfolio.
• Define migration strategies from legacy architectures to modern solutions.
• Support M&A integration efforts by rationalizing diverse application stacks.

Governance, Security & Quality

• Ensure responsible AI practices, including data privacy, bias mitigation, and compliance.
• Define guardrails for secure and compliant use of GenAI and third-party AI services.
• Establish secure coding and architecture standards.
• Design authentication and authorization mechanisms (OAuth2, JWT, SSO, etc.).
• Ensure compliance with data privacy and security requirements.
• Guide DevOps and CI/CD best practices.

Collaboration & Mentorship

• Partner with engineering leaders and product teams to align architecture with business strategy.
• Review code and design documents to ensure adherence to standards.
• Mentor senior engineers and development teams.
• Communicate architecture decisions and trade-offs to executive stakeholders.

What You’ll Bring

• 10+ years of software engineering experience, with 5+ years in architecture roles.
• Strong expertise in API-first and service-oriented architectures.
• Strong expertise in backend systems (PHP and PHP frameworks preferred; exposure to additional languages is a plus).
• Strong expertise in React-based frontend architectures.
• Strong expertise in relational database design (MySQL preferred).
• Proven experience designing scalable, high-availability web applications.
• Experience with cloud-native architectures (AWS).
• Solid understanding of DevOps, CI/CD, containerization, and deployment strategies.
• Experience integrating AI/ML capabilities into production systems.
• Strong system design and performance optimization skills.
• Excellent communication and stakeholder management skills.

Preferred Qualifications

• Experience in multi-product SaaS environments.
• Exposure to microservices, event-driven architecture, and message queues.
• Experience with container orchestration (ECS, Kubernetes).
• Familiarity with modern frontend ecosystems and component libraries.
• Experience implementing GenAI/LLM-driven features.
• Architecture certifications (TOGAF, AWS Solutions Architect, etc.) are a plus.

Who You Are

• Strategic thinker with strong execution mindset.
• Technology agnostic and adaptable.
• Strong problem-solving and design skills.
• Ability to balance innovation with maintainability.
• Strong collaboration and leadership abilities.

Why You’ll Love Working Here

At Togetherwork, we help community-driven organizations grow and thrive — creating better experiences for the people they serve.

We are guided by values that shape how we work every day:

• Obsess over our customers
• Own it. Together.
• Move fast with purpose

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences, and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

CCPA Disclosure Notice: Click Here

Product Owner

Department: Product
Reports To: Senior Director, Product & Strategy
Location: Austin, TX
Schedule: Full-time | Hybrid (2–3 days in office)

Work Authorization Notice: At this time, we are unable to provide immigration sponsorship for this position. Candidates must have current, unrestricted authorization to work in the country where the role is based.

Accounting Domain Requirement: This role requires a background in accounting — either a degree in accounting or direct experience delivering accounting software. You will serve as the subject matter go-to for accounting functions as we build out core capabilities within OmegaFi. Candidates do not need to be accounting experts, but must be comfortable translating accounting concepts into well-defined product requirements.

About Us

At Togetherwork, we set a high bar for clarity, collaboration, and execution. While our Product & Strategy leaders own portfolio outcomes, our individual contributors play a critical role in translating strategy into high-quality, customer-centered execution. We work in close partnership with Engineering, Design, Delivery, CX, Support, Revenue, and Operations to build stable, modern products that help our customers succeed.

Product Owners at Togetherwork are hands-on practitioners who bring strong analytical thinking, operational discipline, and a willingness to engage deeply in sprint-level execution. We embrace innovation, including responsible use of AI, to improve insight, speed, and delivery quality. This role reflects those expectations: collaborative, detail-oriented, and focused on delivering meaningful outcomes.

What You’ll Do

• Translate product strategy and roadmap priorities into clear, actionable backlog items
• Own, prioritize, and maintain a well-groomed product backlog across two Scrum teams
• Write detailed user stories and acceptance criteria that enable predictable delivery
• Participate fully in Scrum ceremonies, including planning, grooming, standups, reviews, and retrospectives
• Support onshore, offshore, or blended engineering teams by ensuring work is well-defined and unblocked
• Create mockups, workflows, and prototypes in Figma to communicate feature intent
• Collaborate closely with Designers to refine UX flows and ensure customer needs are met
• Partner with Product Managers to ensure sprint execution aligns with roadmap goals
• Coordinate with Delivery Managers to keep releases on track and risks visible
• Support go-to-market efforts by clarifying feature functionality and customer value
• Incorporate customer insights from CX, Support, and analytics into backlog decisions
• Monitor product health, adoption, and feedback to inform continuous improvement
• Use AI tools to accelerate story writing, analysis, and workflow efficiency

What You’ll Bring

• 2–4+ years of experience as a Product Owner or in a similar Agile delivery role
• Strong experience writing user stories, acceptance criteria, and managing product backlogs
• Hands-on experience creating mockups and prototypes using Figma
• Experience supporting two or more Scrum teams simultaneously
• Ability to work effectively with both onshore and offshore develoment teams
• Strong communication and facilitation skills across technical and non-technical audiences
• Solid understanding of Agile delivery, UX principles, and technical constraints
• Ability to translate customer and business needs into clear implementation requirements
• Accounting background required — either a degree in accounting or hands-on experience delivering accounting software; will serve as the subject matter lead for accounting functionality within OmegaFi

Bonus Points

• Experience supporting multiple product areas or complex portfolios
• Background working in SaaS or platform-based software environments
• Experience using AI tools to improve backlog quality, discovery, or delivery workflows
• Comfort operating in fast-paced, evolving product organizations

Why You’ll Love Working Here

• High-impact role translating strategy into real customer value
• Strong cross-functional partnerships with Product, Engineering, Design, and Delivery
• Culture of ownership, clarity, and continuous improvement
• Opportunity to grow your product craft while supporting meaningful customer outcomes
• Hybrid work model that balances collaboration and flexibility

Mindset 

• Curious, growth-oriented, and passionate about building great software. 
• Thrives in fast-paced, collaborative environments. 
• Comfortable challenging assumptions, taking smart risks, and iterating quickly. 
• Energized by in-person collaboration in our Austin HQ 2–3 days per week. 

Why This Role Matters

Impact: Help shape the future of a $250M SaaS portfolio spanning 33 products and 12+ vertical markets. 

Innovation: Build with cutting-edge AI tools and modern product development practices. 

Growth: Develop your career in an environment that values creativity, experimentation, and bold thinking. 

Collaboration: Work alongside passionate colleagues across engineering, design, product, and GTM. 

Culture: Join a company that works hard, plays hard, and is fiercely committed to customer success. 

Compensation

• Base Salary: Competitive 

• Bonus: Performance-based 

Benefits: 

• Medical, dental, and vision insurance 

• 100% employer-paid short/long-term disability 

• Basic life insurance 

• 401(k) with 100% company match up to 4% 

• Flexible PTO built on trust and accountability 

• 10 sick days annually 

• 10 company-paid holidays 

• 6 weeks paid parental leave 

Inclusion and Diversity 

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law. 

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

Frontend Engineer Location: Austin, TX (hybrid)

Schedule: Full-time | Hybrid (2–3 days in office)

Work Authorization Notice: At this time, we are unable to provide immigration sponsorship for this position. Candidates must have current, unrestricted authorization to work in the country where the role is based.

About Us Togetherwork is a $250M recurring revenue SaaS business with more than 33 software applications serving over 12 vertical markets. We help communities, organizations, and businesses thrive by delivering purpose-built software that supports their missions and operations.

Headquartered on South Congress in Austin, TX, Togetherwork is scaling rapidly. We are customer-focused, execution-driven, and committed to operational excellence. Our teams value accountability, collaboration, and continuous improvement.

About the Role Togetherwork is seeking a Frontend Engineer to incrementally modernize the user interfaces of 20+ SaaS products across a polyglot stack while keeping everything running for customers. Not prototyping — replacing live, production legacy UIs.

You will work from Figma designs, leverage AI coding tools to accelerate implementation, and own the full journey from design handoff to backend integration. You are expected to use AI tools as a core part of your daily workflow.

What You'll Do

Legacy UI Modernization Incrementally replace server-rendered UIs with modern React components without breaking what is currently running. You understand the strangler pattern, know when to wrap versus replace, and scope modernization work into small shippable increments that are safe to deploy.

• Figma to Production Take Figma designs from handoff to production-ready React components using AI tools to accelerate code generation, then apply the judgment to validate, refine, and ship. You know the difference between AI output that is ready to ship and output that needs to be reworked.
• Backend Integration Identify when a legacy server-rendered product needs API decoupling before the frontend can be modernized, and work with backend engineers to solve that problem.
• AI-Augmented Development Use AI models as active tools in your daily workflow, accelerating Figma-to-code implementation. You evaluate AI output critically and know when to accept, refine, or rewrite.
• Quality and Stability Implement feature flags for UI changes so rollback is always possible. Write unit and visual regression tests to catch when modernized components affect surrounding legacy UI. Own performance benchmarking before and after modernization to demonstrate measurable improvement.
• Cross-Functional Collaboration Work directly with designers on Figma handoff, product managers on scope and priority, and backend engineers on API contracts. Communicate modernization trade-offs clearly.

What You'll Bring:

• 5+ years of experience as a frontend engineer
• Strong proficiency in React, TypeScript, JavaScript, and CSS.
• Hands-on experience modernizing at least one server-rendered legacy stack: PHP, Ruby on Rails, or .NET.
• Experience with incremental modernization patterns.
• Demonstrated use of AI coding tools to ship production frontend code.
• Figma handoff experience.
• Backend integration experience with understanding of API decoupling requirements.
• Proven frontend testing proficiency.
• Experience with feature flagging for safe incremental UI rollout.

Preferred Qualifications:

• Experience across multiple products or a platform engineering team simultaneously.
• Accessibility awareness (WCAG compliance) especially when modernizing legacy UI.
• Component library experience.

Why You'll Love Working Here At Togetherwork, we help community-driven organizations grow and thrive — creating better experiences for the people they serve.

We are guided by values that shape how we work every day:

Obsess over our customers Own it. Together. Move fast with purpose

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences, and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Interview Process & Expectations Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual's judgment, problem-solving approach, and communication.

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.  

Senior Analytics Engineer

Location: Austin, TX (hybrid)

Schedule: Full-time | Hybrid (2–3 days in office)

Work Authorization Notice:

At this time, we are unable to provide immigration sponsorship for this position. Candidates must have current, unrestricted authorization to work in the country where the role is based.

About Us

Togetherwork is a $250M recurring revenue SaaS business with more than 33 software applications serving over 12 vertical markets. We help communities, organizations, and businesses thrive by delivering purpose-built software that supports their missions and operations.

Headquartered on South Congress in Austin, TX, Togetherwork is scaling rapidly. We are customer-focused, execution-driven, and committed to operational excellence. Our teams value accountability, collaboration, and continuous improvement.

About the Role

Togetherwork is looking for a Senior Analytics Engineer who thrives at the intersection of data engineering and business intelligence. You will own the transformation layer of our data platform, taking raw data landed in our warehouse and building the clean, trusted, gold standard models that power self-service analytics across the organization.

This is a hands-on individual contributor role with real influence. You will work directly with product, engineering, data science, and business leaders to ensure the data our teams rely on is accurate, well-modeled, and built to scale.

What You’ll Do:

• Gold Standard Data Modeling: Design, build, and maintain dimensional data models in Redshift that serve as the single source of truth for analytics and reporting. Your models will power self-service in Sigma and PowerBI, built for business users, not just engineers.
• Data Transformation: Own the transformation layer end to end using dbt. Clean, enrich, and structure raw data into staging, intermediate, and mart layers following modern analytics engineering best practices.
• AI-Augmented Development: You will be expected to leverage AI coding tools as a core part of your workflow. This means using AI to accelerate model development, generate and validate dbt transformations, write tests, and explore data patterns faster. We expect our engineers to work with AI, not around it.
• Data Quality and Governance: Define and enforce data quality standards, testing frameworks, and documentation so stakeholders can trust and self-serve the data without engineering support.
• Cross-Functional Partnership: Translate business requirements from product, finance, and operations into reliable data models. You bridge the gap between technical implementation and business outcomes.
• Performance and Scalability: Continuously optimize queries, models, and pipelines for performance as data volume and organizational complexity grow.
• AI and ML Enablement: Build clean, well-structured datasets that directly support data science and AI/ML initiatives, reducing time spent on data preparation by the modeling team.

What You’ll Bring:

• 5+ years in analytics engineering or data engineering roles with direct ownership of data model design and delivery.
• Deep expertise in modern data modeling: dimensional modeling, star schema, and dbt are non-negotiable.
• Hands-on experience with cloud data warehouses: Redshift and/or Snowflake.
• Proven ability to translate business requirements into data models that non-technical stakeholders can use.
• You can present data architecture decisions to a VP as clearly as you can to a fellow engineer.
• Experience leading data projects end to end in small, fast-moving teams.
• Comfort working in agile environments where priorities shift and ownership is broad.

Preferred Qualifications:

• Experience in a multi-product SaaS environment.
• Hands-on experience building dashboards and reports in Sigma or PowerBI.
• Familiarity with data ingestion tools.
• Exposure to AI/ML workflows and feature engineering.

Who You Are:

You are a builder who takes pride in data that just works. You don’t wait for perfect requirements. You ask the right questions, make sound modeling decisions, and iterate. You care about downstream users as much as upstream pipelines. You are equally comfortable whiteboarding a data model with a data scientist and presenting reporting logic to a business stakeholder.

You have strong opinions about data quality and governance, but you know how to ship in a scrappy environment without sacrificing the foundations that matter long term.

Why You’ll Love Working Here:

At Togetherwork, we help community-driven organizations grow and thrive — creating better experiences for the people they serve.

We are guided by values that shape how we work every day:

• Obsess over our customers
• Own it. Together.
• Move fast with purpose

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences, and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.