Client Support Specialist

Location: Columbus, GA (Hybrid)
Compensation: Competitive base + benefits 

We are looking for a Client Support Specialist to support the team by effectively and efficiently managing all customer communication related to accounts receivable, accounts payable, recruitment and membership management activities. This position is expected to take initiative in training and advising customer software users to enhance service, financial operations, and Greek organizational performance. Each Client Support Specialist collectively manages the company’s main customer service inbox and is responsible for the prioritization and completion of time sensitive tasks and reduction of response rate times for overall customer satisfaction. 

What you'll do:

Internal Communication 

• Initiate communication and follow up on customer tasks to the Accounting team relating to: Customer refunds, Member account adjustments , Customer financial products such as purchasing cards, swipe devices, or local check printers, New or closing customer accounts, Funds transfer requests or bank info updates , or Financial report updates/troubleshooting 

• Communicate with the Customer Success team regarding any Greek customer accounts that need high priority attention. 

• Document in detail, all correspondence relating to chapter management. 

External Communication 

• Receive and manage customer communication on all inquiries related to: Customer merchandise ordered and sold on the customer billing platform, Collection fee changes/updates , New member management , Billing cycle setup/updates , Officer/user transition and access management 

• Review chapter billing practices and chapter budgetary needs to make recommendations to enhance financial operations and to comply with FDCPA guidelines. 

• Review and make recommendations about chapter roster updates including member status discrepancies and adding new members. 

• Proactively review assigned customers and make recommendations about how Billing and Collections, Payables and other OmegaFi products and services may be able to enhance those operations. 

• Proactively maintain a thorough knowledge of each assigned national organizations’ details and reporting requirements 

Customer Service 

• Develop and maintain relationships with Chapter Administrators, which may include undergraduate leaders, chapter/financial advisors and international headquarter leadership 

• Assist clients with questions, problem solving and system or reporting issues 

• Field incoming member, parent and administrator calls in accordance with OmegaFi's customer service philosophy 

• Respond in a timely manner to all voicemails and client communications 

• Cultivate, maintain and enhance the company's relationship with assigned clients 

• Interpret and forward employee and client requests, concerns and ideas regarding system enhancements to the appropriate people internally to research and discuss 

• Work flexible hours, including evenings and weekends. 

Training 

• Facilitate system training and implementation programs to undergraduate and alumni officers. 

• Educate new officers about your supporting role in the partnership, explain your responsibilities, provide overview of the services their chapter utilizes, and other services available 

• Assist with sit-ins during new employee training 

What you'll bring: 

• • High school diploma 
  • Customer service experience 
  • Excellent organizational skills and the ability to multi-task 
  • Ability to analyze and interpret data 
  • Analytical and problem-solving skills 
  • A self-starter with the ability to work with people in a team capacity and independently 
  • A high degree of attention to detail 
  • Proficient with Windows, Microsoft Office and Adobe Acrobat applications 
  • Excellent written and oral communication skills 

Why This Role

 

•  

  • Play a key role in supporting the financial health and operational success of Greek organizations

  • Serve as a trusted resource and relationship partner to chapter leaders, advisors, and national headquarters

  • Gain hands-on experience in accounts receivable, accounts payable, billing, collections, and financial reporting

  • Take ownership of time-sensitive communication and drive measurable improvements in customer satisfaction

 

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match up to 4%
• Non-Exempt employees have a generous accrual policy
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

 

• Base salary range: $200,000 to $225,000

• Variable compensation: 50% of base salary, tied to performance and company goals

• Total potential compensation: $300,000 to $337,500 annually

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

 

Client Accounting Specialist

Location: Columbus, GA (Hybrid)
Compensation: Competitive base + benefits 

Our company seeks a full time Client Accounting Specialist to be based in our Columbus, GA office. This position supports the delivery of accurate and timely accounting services to a portfolio of nonprofit fraternity and sorority clients. This role is ideal for an early‑career professional seeking hands‑on experience in nonprofit accounting, client service, and financial operations. The Client Accounting Specialist works under the guidance of senior accounting team members and contributes to daily accounting activities while building technical and professional skills.

What you'll do:

• Respond to basic client inquiries in a professional, service‑oriented manner
• Process accounts receivable accurately and in accordance with each client organization’s schedule and requirements
• Review client expenses and receipts to ensure proper coding, documentation, and nonprofit compliance
• Perform account reconciliations, including bank and balance sheet accounts
• Support month‑end close activities, including preparing and posting basic journal entries
• Prepare and distribute monthly financial reports to client officers and stakeholders
• Assist in the preparation of annual budgets based on client‑specific needs and input
• Prepare for and participate in formal business reviews with client officers twice annually or as requested
• Support annual audit and tax preparation processes (e.g., Form 990) by gathering required documentation
• Follow established accounting procedures, internal controls, and documentation standards
• Learn and apply nonprofit accounting standards and best practices
• Maintain complete and accurate client‑specific documentation to ensure the integrity of client records

• Standardize bookkeeping for new clients and track and complete custom projects.
• Communicate regularly with clients through email and meetings and support clients during audits or financial reviews

What you'll bring: 

• Bachelor’s degree in Accounting
• 1-3 years of full time, internship, coursework, or part‑time experience in public accounting or equivalency
• Experience in bookkeeping, financial reporting, budgeting, General Ledger systems, external audits, and proficiency in Excel, O365, and ERP systems such as QuickBooks, demonstrating success in managing multiple clients and projects.
• Demonstrate outstanding customer service skills and effective communication, both written and oral, with a strong ability to synthesize information.
• Exhibit adaptability, self-motivation, a strong work ethic, exceptional attention to detail, and the ability to manage multiple high-priority projects while collaborating effectively in a remote and in-office hybrid team setting.

Why This Role

•  

  • Provides hands-on exposure to nonprofit accounting within a structured, supportive team environment

  • Offers direct client interaction with fraternity and sorority organizations, building strong communication and service skills

  • Delivers end-to-end accounting experience, including AR, reconciliations, month-end close, budgeting, audits, and tax support

  • Ideal for early-career professionals seeking practical experience beyond entry-level bookkeeping

  • Emphasizes learning and applying nonprofit accounting standards and best practices

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

 

Accounts Payable Specialist

Location: Columbus, GA (Hybrid – 3 days/week in office)
Compensation: Competitive base + benefits

What you'll do: 

The Accounts Payable Specialist is responsible for accurately and promptly entering customer payables invoices, maintaining and updating vendor information, and providing proactive and reactive communication and support to customers, vendors, and internal teams regarding payables information.

Accounts Payable Support and Services

• Regularly monitor the payables email inbox and physical mail and ensure payables invoices are entered accurately and timely.
• Expedite payables invoice entry and take appropriate action to alert customers for urgent payables situations.
• Process vendor address, phone and email updates initiated by notification from a vendor or customer, return mail, and regular review and comparison of recent invoices and saved vendor information.
• Communicate with customers and vendors to update vendors’ method of routing invoices to ensure correct and most efficient routing of customer’s payables.
• Reconcile vendor statements to ensure they are balanced to vendor’s payables records and all credits or adjustments have been accurately entered.
• Research and reconcile payables issues to include payment adjustments, payment voids, stop payments and payment re-issues.
• Review customer accounts for uncleared or unclaimed vendor payments and proactively resolve with vendor and/or customer.
• Periodically communicate with payables vendors to provide information on invoices or payments and negotiate disconnection of services and late fees on behalf of a customer. 
• Obtain copies of W9s from vendors where necessary and take appropriate action to ensure accurate 1099 processing for vendors.
• Provide training to customers and vendors to ensure they are aware of all software features available and best practices.

What you'll bring: 

• Positive attitude with learning new skills and systems
• High attention to detail
• Strong organizational and time management skills with the ability to prioritize and work on multiple projects simultaneously
• Excellent verbal, written, and interpersonal communication skills
• Ability to work independently and collaboratively within a team
• Self-motivated, adaptable and agile

Preferred

• Associate’s Degree or higher in business related study.
• Prior experience with accounts payable.
• Microsoft Office proficiency (Outlook, Excel, SharePoint, Teams etc)
• Comfortable working with technology and productive within a hybrid work environment

Why this role: 

 

• You'll play a key role in ensuring accurate, timely payables processing that directly supports our customers’ operational success.

• You’ll collaborate with vendors, customers, and internal teams across the organization, contributing to smooth financial workflows and positive client experiences.

• You’ll grow your expertise in vendor management, AP operations, tax documentation, and customer support while working within a hybrid, flexible environment.

• You’ll join a company committed to diversity, inclusion, and employee development—where learning is encouraged and your contributions can unlock future opportunities.

• This role includes competitive compensation, comprehensive benefits, paid leave, and the chance to make a meaningful impact supporting the communities our customers serve.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 9 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

CCPA Disclosure Notice Here.

Senior Software Engineer

Location: Austin, TX (Hybrid, 2–3 days/week onsite)
Compensation: Competitive base + bonus + benefits

Work Authorization Notice: At this time, we are unable to provide immigration sponsorship for this position. Candidates must have current, unrestricted authorization to work in the country where the role is based.

About Us

Togetherwork is a $250M recurring revenue SaaS business with over 33 software applications serving 12+ vertical markets. We exist to help communities, organizations, and businesses thrive by delivering software solutions tailored to their unique needs.

We are entering an exciting phase of growth. We work hard and play hard. We love our customers, we innovate with purpose, and we won’t stop until we’ve delighted every client across the diverse ecosystem we serve.

About This role

We’re looking for a Senior Software Engineer to help design, build, and scale a robust, high-performing platform that supports our growing product ecosystem. In this role, you’ll work closely with experienced engineers and passionate leaders to solve complex technical problems and deliver reliable, scalable software.

This is a hands-on role for someone who enjoys owning solutions end to end—from design and implementation through deployment and support—while thinking deeply about performance, reliability, and long-term maintainability.

What you’ll do

• Design, build, test, deploy, and maintain software across multiple technology stacks

• Take ownership of features and services, from technical design through production support

• Contribute to architectural decisions and help shape the technical direction of products and platforms

• Build scalable, cloud-first solutions with a strong focus on performance and reliability

• Leverage CI/CD pipelines and SRE practices to improve automation, observability, and system resilience

• Partner with infrastructure and cross-functional teams to address technical debt, system upgrades, and modernization efforts

• Anticipate failure scenarios and design systems with long-term scalability and resilience in mind

• Stay current with industry trends and evaluate new tools, frameworks, and technologies

• Mentor and support junior and mid-level engineers through code reviews, pairing, and knowledge sharing

• Collaborate with leadership to align technical execution with delivery commitments

What you bring

• 5+ years of experience building and supporting large-scale, distributed systems

• Strong hands-on development experience across multiple languages and frameworks, including:

  • PHP (Laravel, Symfony, or similar)

  • JavaScript/TypeScript (React, Node.js, Vue, or Angular)

  • Experience with additional languages (Java, Go, Ruby, C#, etc.) is a plus

• Solid database experience with both relational and NoSQL technologies:

  • MySQL, PostgreSQL, SQL Server

  • Redis, DynamoDB

  • Performance tuning and query optimization

• Experience building and consuming APIs (REST, GraphQL, gRPC)

• Familiarity with microservices and event-driven architectures

• Cloud experience, preferably within the AWS ecosystem (EC2, Lambda, S3, RDS, ECS/EKS)

• Exposure to CI/CD and SRE practices, including:

  • Build and deployment automation

  • Monitoring and observability tools (CloudWatch, Datadog, etc.)

  • Containerization and orchestration (Docker, Kubernetes)

• A thoughtful, detail-oriented approach to system design and problem solving

• Strong collaboration skills and a willingness to mentor others

Nice to have

• Mobile development experience (iOS/Android, React Native, Flutter)

• Experience leading projects or influencing technical direction across teams

• Prior exposure to people leadership or mentoring at scale

• Additional language: Python (Django, Flask, FastAPI, or similar)

Why you’ll love working here

• Competitive compensation and comprehensive benefits

• Medical, dental, vision, and life insurance for you and your family

• 401(k) savings plan

• Meaningful work on a product that scales

• A collaborative team that values quality, ownership, and continuous improvement

Quality Automation Engineer 

Location: Austin, TX (Hybrid)

Compensation: Competitive base + benefits

As a QA Automation Engineer, you will play a critical role in ensuring the quality, reliability, and scalability of our Petcare SaaS platforms. This is a hands-on position focused on building and maintaining automated and manual testing while also contributing to QA strategy, mentoring team members, and helping evolve our overall quality practices.

This role is ideal for someone who is technically strong, quality-driven, and eager to grow into a QA leadership position by leading through hands-on contribution and collaboration.

 

What You'll Do:

• Design, build, and maintain manual and automated test coverage across Petcare applications
• Perform hands-on automation testing for web workflows and APIs
• Ensure quality across functional, regression, integration, and release testing
• Identify, document, and track defects with clear analysis and impact
• Partner with Engineering and Product to understand requirements, risks, and release readiness
• Advocate for quality-first practices and continuously improve testing processes
• Mentor junior QA engineers and contribute to automation standards and QA best practices
• Support production releases, UAT, and overall test strategy as the team scales

What You'll Bring:

• Strong hands-on experience as a QA Automation Engineer
• Experience with automation tools such as TestRigor and Postman
• Solid understanding of QA methodologies, testing principles, and SDLC
• Experience testing complex SaaS applications and workflows
• Strong analytical and problem-solving skills with attention to detail
• Excellent written and verbal communication skills
• Ability to mentor others and influence quality practices across teams

Nice to Have:

• Experience working in Agile/Scrum environments
• Familiarity with data-driven applications or complex workflow systems
• Exposure to CI/CD pipelines and automated test execution
• Experience working with distributed or cross-functional teams
• Prior experience taking ownership of QA initiatives or informal leadership roles

What Drives Us: 

At Togetherwork, we exist to help community-driven organizations grow and thrive by creating better experiences for the people they serve. As part of our team, you will contribute to our TW28 vision by living our core values: 

• Obsess over our customers 

• Own it. Together 

• Move fast with purpose 

These values guide how we work, support one another, and build a strong, connected culture—both globally and here in Austin. 

The Company offers a comprehensive employee benefits program, including: 

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability 
• Basic Life
• 401(k) option with company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability 
• 10 sick days annually 
• 10 company paid holidays 
• 6 weeks paid parental leave 
• Culture that values work/life balance and celebrates successes

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.  

Interview Process & Expectations
Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

 

 

Senior Product Manager (Hybrid – Austin, TX)

Location: Austin, TX (Hybrid preferred; travel required)
Department: Product
Reports To: Senior Director of Product and Strategy
Compensation: Competitive base + bonus + benefits

About Us

Togetherwork is a $250M recurring revenue SaaS business with over 33 software applications serving 12+ vertical markets. We exist to help communities, organizations, and businesses thrive by delivering software solutions tailored to their unique needs.

We set a high bar for clarity, collaboration, and execution. While Product & Strategy leaders own portfolio outcomes, our individual contributors are equally critical—bringing curiosity, precision, and accountability to every initiative. Senior individual contributors are expected to operate with broad autonomy, create clarity where none exists, and drive alignment across complex, cross-functional efforts.

We work in deep partnership with Engineering, Revenue, Customer Experience, Operations, and Support, sharing accountability for delivering stable, modern, insight-driven products. Hard work is the norm—not for recognition, but in service of our customers and the long-term health of our company. We embrace innovation, including responsible AI usage, to deepen insight, improve execution, and accelerate impact.

About This Role

Togetherwork is seeking an experienced, highly autonomous Senior Product Manager to lead complex, high-impact product initiatives across our portfolio. In this role, you will own multi-quarter product strategies, shape long-term roadmap direction, and partner deeply with engineering, design, and business stakeholders to deliver meaningful customer and business outcomes.

As a senior individual contributor, you will operate with greater independence than a standard Product Manager—using data, customer insight, and market signals to influence direction and outcomes. You will serve as a thought leader across teams, elevate standards for product discovery and delivery, and communicate with clarity and confidence to both internal and external audiences.

This role is ideal for a product leader who thrives in ambiguity, excels at storytelling and influence without authority, and is comfortable representing the product with customers, partners, and leadership.

What You’ll Do

Product Strategy & Roadmap Leadership

• Own and evolve multi-quarter strategic product roadmaps aligned to portfolio goals and market opportunities.
• Translate complex strategic objectives into clear product themes, initiatives, and measurable outcomes.
• Identify emerging customer needs, competitive shifts, and market trends to inform new product investments.
• Anticipate long-term risks and opportunities, presenting recommendations to Product Leadership.

Product Discovery, Definition & Execution

• Lead rigorous product discovery using qualitative research, quantitative data, experimentation, and prototyping.
• Define detailed product requirements, user stories, and acceptance criteria for complex initiatives.
• Partner closely with Product Owners, Designers, and Engineering to ensure feasibility, clarity, and timely delivery.
• Drive cross-functional decision-making to maintain alignment on priorities, scope, and outcomes.

Customer Experience, VOC & Product Health

• Serve as a senior voice of the customer, synthesizing insights into strategic opportunities.
• Monitor adoption, performance, and product health metrics; define corrective actions when needed.
• Champion customer delight by embedding quality, usability, and accessibility into all decisions.
• Lead customer interviews, advisory councils, and structured feedback loops for major initiatives.

Launch Readiness & Go-to-Market Enablement

• Partner with Revenue, Marketing, Customer Success, and Support on launch planning for high-visibility releases.
• Develop compelling value narratives, feature positioning, enablement materials, and customer messaging.
• Ensure internal teams and external stakeholders are prepared and confident ahead of launches.

Cross-Functional Leadership & Communication

• Communicate roadmap direction, insights, progress, and risks with clarity, confidence, and transparency.
• Influence leaders and peers using data-driven storytelling and strong product narratives.
• Build durable relationships across Engineering, Sales, CX, and Operations to drive shared accountability.
• Collaborate with product leadership on portfolio-wide strategic initiatives.

External Engagement

• Represent Togetherwork in customer, partner, and industry conversations as needed.
• Participate in conferences, customer meetings, and research events.
• Bring external insights back into the organization to meaningfully shape product strategy.

AI Fluency & Innovation

• Leverage AI tools to accelerate discovery, research synthesis, segmentation, and analysis.
• Use AI to prototype ideas, validate hypotheses, and improve workflow efficiency.
• Model responsible, ethical AI usage for peers and cross-functional partners.

What You’ll Bring

Experience

• 5–7+ years of product management experience, including ownership of complex SaaS or software products.
• Demonstrated success building and executing multi-quarter product strategies.
• Experience operating in multi-product, cross-functional environments with senior stakeholders.

Skills & Capabilities

• Strong customer research, product analytics, and experiment design expertise.
• Proven ability to lead cross-functional teams and influence without formal authority.
• Exceptional written and verbal communication skills, including executive and customer presentations.
• Deep experience with backlog management, requirements development, and end-to-end delivery.
• Hands-on collaboration with Product Owners, Design, Engineering, and Delivery teams.
• Comfort representing the product externally with customers and partners.
• Hands-on experience using AI tools to improve product workflows or outcomes (preferred).

Mindset

• Analytical, decisive, collaborative, and relentlessly customer-focused.
• Comfortable operating with ambiguity and creating clarity in complex situations.
• High standards for quality, craft, and execution.
• Willingness to travel for customer engagements or industry events as needed.

Why You'll Love Working Here

• Impact: Shape the strategy and execution of high-impact initiatives across the Togetherwork portfolio.
• Leadership: Elevate product standards through thought leadership, influence, and example.
• Innovation: Apply modern product practices and responsible AI to deliver differentiated value.
• Growth: Play a critical role in driving customer satisfaction, growth, and long-term competitive advantage.
• Collaboration: Work closely with senior leaders and cross-functional partners across the organization.

Compensation & Benefits

Base Salary: Competitive
Bonus: Performance-based

Benefits include:

• Medical, dental, and vision insurance options
• 100% employer-paid short- and long-term disability
• Basic life insurance
• 401(k) with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company-paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law.

Product Owner

Department: Product
Reports To: Vice President, Product & Strategy
Location: Austin, TX
Schedule: Full-time | Hybrid (2–3 days in office)

Work Authorization Notice: At this time, we are unable to provide immigration sponsorship for this position. Candidates must have current, unrestricted authorization to work in the country where the role is based.

About Us

At Togetherwork, we set a high bar for clarity, collaboration, and execution. While our Product & Strategy leaders own portfolio outcomes, our individual contributors play a critical role in translating strategy into high-quality, customer-centered execution. We work in close partnership with Engineering, Design, Delivery, CX, Support, Revenue, and Operations to build stable, modern products that help our customers succeed.

Product Owners at Togetherwork are hands-on practitioners who bring strong analytical thinking, operational discipline, and a willingness to engage deeply in sprint-level execution. We embrace innovation, including responsible use of AI, to improve insight, speed, and delivery quality. This role reflects those expectations: collaborative, detail-oriented, and focused on delivering meaningful outcomes.

What You’ll Do

• Translate product strategy and roadmap priorities into clear, actionable backlog items
• Own, prioritize, and maintain a well-groomed product backlog across two Scrum teams
• Write detailed user stories and acceptance criteria that enable predictable delivery
• Participate fully in Scrum ceremonies, including planning, grooming, standups, reviews, and retrospectives
• Support onshore, offshore, or blended engineering teams by ensuring work is well-defined and unblocked
• Create mockups, workflows, and prototypes in Figma to communicate feature intent
• Collaborate closely with Designers to refine UX flows and ensure customer needs are met
• Partner with Product Managers to ensure sprint execution aligns with roadmap goals
• Coordinate with Delivery Managers to keep releases on track and risks visible
• Support go-to-market efforts by clarifying feature functionality and customer value
• Incorporate customer insights from CX, Support, and analytics into backlog decisions
• Monitor product health, adoption, and feedback to inform continuous improvement
• Use AI tools to accelerate story writing, analysis, and workflow efficiency

What You’ll Bring

• 2–4+ years of experience as a Product Owner or in a similar Agile delivery role
• Strong experience writing user stories, acceptance criteria, and managing product backlogs
• Hands-on experience creating mockups and prototypes using Figma
• Experience supporting two or more Scrum teams simultaneously
• Ability to work effectively with both onshore and offshore develoment teams
• Strong communication and facilitation skills across technical and non-technical audiences
• Solid understanding of Agile delivery, UX principles, and technical constraints
• Ability to translate customer and business needs into clear implementation requirements

Bonus Points

• Experience supporting multiple product areas or complex portfolios
• Background working in SaaS or platform-based software environments
• Experience using AI tools to improve backlog quality, discovery, or delivery workflows
• Comfort operating in fast-paced, evolving product organizations

Why You’ll Love Working Here

• High-impact role translating strategy into real customer value
• Strong cross-functional partnerships with Product, Engineering, Design, and Delivery
• Culture of ownership, clarity, and continuous improvement
• Opportunity to grow your product craft while supporting meaningful customer outcomes
• Hybrid work model that balances collaboration and flexibility

Mindset 

• Curious, growth-oriented, and passionate about building great software. 
• Thrives in fast-paced, collaborative environments. 
• Comfortable challenging assumptions, taking smart risks, and iterating quickly. 
• Energized by in-person collaboration in our Austin HQ 2–3 days per week. 

Why This Role Matters

Impact: Help shape the future of a $250M SaaS portfolio spanning 33 products and 12+ vertical markets. 

Innovation: Build with cutting-edge AI tools and modern product development practices. 

Growth: Develop your career in an environment that values creativity, experimentation, and bold thinking. 

Collaboration: Work alongside passionate colleagues across engineering, design, product, and GTM. 

Culture: Join a company that works hard, plays hard, and is fiercely committed to customer success. 

Compensation

• Base Salary: Competitive 

• Bonus: Performance-based 

Benefits: 

• Medical, dental, and vision insurance 

• 100% employer-paid short/long-term disability 

• Basic life insurance 

• 401(k) with 100% company match up to 4% 

• Flexible PTO built on trust and accountability 

• 10 sick days annually 

• 10 company-paid holidays 

• 6 weeks paid parental leave 

Inclusion and Diversity 

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law. 

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

 

 

Product Marketing Manager

Location: Austin, TX (Hybrid)

About Us

Togetherwork is a rapidly growing, $200+ million vertical-based software company providing solutions across 12 specific markets. Our mission is to empower communities, organizations, and businesses to thrive by delivering user-centric software that helps them run and grow. With over 700 employees and a new innovation center in the heart of Austin, we are expanding our team and, with proven executive leadership, are focused on delivering innovative solutions and delightful interactions for our 70,000+ customers.

About The Role

As the Product Marketing Manager for key vertical(s) software products, you will be the expert on your target market, positioning, competitive landscape and how to best position the product in the market. This role is responsible for defining the go-to-market (GTM) strategy, developing core product positioning and messaging, and driving the successful adoption and revenue growth for the software solution within your assigned vertical(s). You will serve as the essential link between the Product, Sales, and Marketing teams, ensuring our product story resonates with target-specific buyers and achieve product revenue targets.

What You'll Do

• Vertical Market Expertise: Become the authoritative source on your vertical, including its unique challenges, key features to highlight, competitive solutions, and buyer personas.
• Go-to-Market (GTM) Strategy: Develop and execute comprehensive GTM plans for new product launches, features, and major releases tailored for the vertical, including pricing,packaging, and launch success metrics.
• Messaging and Positioning: Create compelling, differentiated, and value-based messaging and positioning that clearly articulates the benefit of our software to buyers within thespecific vertical market.
• Content Development: Define and create content across the buyer's journey (e.g., case studies, demos, website content, and sales enablement.
• Work with Sales Enablement: Work closely with sales enablement team to provide complete suite of sales tools, including presentations, vertical-specific pitch decks, competitive intelligence, and product demos to equip the Sales and BDR teams.
• Demand Generation Support: Partner with the Growth Marketing team to ensure marketing activities and events are targeted, relevant, and effective at driving pipeline within the vertical.
• Performance Analysis: Track, analyze, and report on the GTM success metrics, competitive performance, and market penetration within the vertical to inform future product and marketing strategy.

What You'll Bring

• Bachelor’s degree in Marketing, Business, or a related field.
• 5+ years of progressive experience in Product Marketing, ideally within a B2B SaaS or enterprise software environment.
• Proven success in developing and executing go-to-market strategies that drive measurable business results.
• Exceptional written and verbal communication skills, with a proven ability to distill complex technical concepts into clear, concise, and compelling marketing narratives.
• Strong analytical and strategic thinking, with experience using data to inform decisions and drive alignment across cross-functional teams.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously.
• Experience working cross functionally with Sales and Product teams.

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Why This Role

Impact: Shape how our products are positioned and experienced by customers.
Collaboration: Partner with product and business leaders to influence roadmap and strategy.
Ownership: Lead go-to-market efforts from concept to measurable adoption and retention impact.
Flexibility: Hybrid role based in Austin, TX (minimum 3 days/week onsite).

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Compensation & Benefits

Benefits:

• Medical, dental, and vision insurance options

• 100% employer-paid short/long-term disability

• Basic Life Insurance

• 401(k) with 100% company match

• Flexible paid personal/vacation time built on mutual trust and accountability

• 10 sick days annually

• 9 company-paid holidays

• 6 weeks paid parental leave

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Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law.

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Why You’ll Love Working Here

At Togetherwork, you’ll help shape the backbone of a business serving millions of users across dozens of industries. You’ll have the opportunity to:

• Build a new platform organization from scratch and define its culture, systems, and operating model.

• Lead innovation in AI, payments, and data enablement across a diverse SaaS portfolio.

• Partner with a highly engaged executive team and influence the long-term technology vision.

• Drive measurable business impact through platform modernization, scalability, and shared service adoption.

• Be part of a collaborative, fast-paced culture that values transparency, accountability, and purpose-driven leadership.

 

Interview Process & Expectations
Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

 

 

Payroll & Tax Specialist

Location: Columbus, GA (Hybrid)
Compensation: Competitive base + benefits 

The Payroll and Tax Specialist is responsible for managing tasks and projects related to payroll and tax filing services for a select customer base of non-profit fraternal organizations with OmegaFi. This includes, but is not limited to, onboarding, configuration, processing, filing, training, and documentation. The Payroll and Tax Specialist is organized and skilled at solving complex problems with a goal of achieving customer satisfaction. The Payroll and Tax Specialist works closely with members of other cross-functional teams and departments to complete tasks and achieve goals according to strict timelines. Individuals in this role must be self-motivated with the ability to take initiative and communicate effectively with other team members, stakeholders, and external customers.

What you'll do:

• Payroll Management – 50% of time

  • Maintain assignment of client payroll accounts regarding payroll processing schedules to include holidays, weekends, special payroll processing and summer employment.
  • Review and process payroll hours on a per client basis.
  • Onboard new employees for assigned clients.
  • Make appropriate adjustments for clients’ renewed employment contracts and/or employee raises.
  • Ensure payroll is processed on time for all assigned clients to include appropriate withholdings for federal, state, and local taxes; garnishments, child support and/or other required deductions.
  • Monitor payroll clients’ fund balances to ensure funds are available to process payroll. Communicate and record any necessary fund transfers in a timely manner.
  • Provide ongoing support to chapter representatives who maintain employee records and submit hours.
  • Communicate with the client and payroll vendors to resolve federal, state, and local tax issues and rate changes with outside tax agencies.
  • Provide ongoing support to clients’ employees, including employee access to software.
  • Assist in any necessary communications and reports at the client’s request for tax filings, unemployment, and Workman’s Compensation.
  • Provide high level of customer service and timely consultation for problem resolution.

  Tax Filing – 40% of time

  • Manage customer inquiries regarding tax filing services to ensure timely responses.
  • Follow established protocol and procedures for recording tax filing customer requests, submissions and filings.
  • Manage customer records in tax filing software.
  • Send reminders to tax filing customers about upcoming filing deadlines and/or pending submissions.
  • Work with team members to ensure all necessary tax filings are completed for all customers by the IRS filing deadline. All necessary tax filings include Form 8868, Form 990N, Form 990 EZ, and Form 990.

   Onboarding and Configuration – 5% of time

  • Onboard new payroll and/or tax filing customers and ensure all necessary configurations are complete and accurate for ongoing services.
  • Ensure a positive initial impression for customers.
  • Ensure customers are trained and familiar with products/services.
  • Maintain implementation checklists and corresponding resources/documentation for all OmegaFi products and services.
  • Manage process to change/update configuration options.
  • Ensure applicable fees for new and/or updated services are invoiced to customers accordingly.

   Training and Documentation – 5% of time

  • Maintain thorough knowledge of payroll and tax filing products and services.
  • Maintain training materials and documentation, to include videos, knowledge bases and other in-app help, for payroll and tax filing products and services.
  • Facilitate training sessions, either virtual or in person, to external users for payroll and tax filing products and services.
  • Assist other team members as needed with preparation for training events.
  • Collaborate with other cross-functional teams and departments to create and execute customer communication and education plans.
  • Coordinate ongoing training and education to ensure users are positioned to maximize benefit of products and services.
  • Provide insight to improve customer education resources.

What you'll bring: 

Bachelor’s degree in accounting, finance, or related field.

One or more years of experience in payroll, finance and/or accounting.

The ability to simplify and explain complex logic and processes in a manner that is easy to understand.

Strong analytical and problem-solving skills.

Strong customer service skills to include proactive communication and responsiveness to customer inquiries.

A self-starter with the ability to work with people in a team capacity and independently.

A high degree of attention to detail.

An unquestionable work ethic and the ability to carry out established goals.

The ability to concentrate for extended periods (several hours) with interruptions.

Preferred

• Knowledge of fraternal organizations.
• Fraternity/sorority membership.

Why This Role

 

• Owns end-to-end payroll and tax filing responsibilities for a dedicated portfolio of nonprofit fraternal organizations

• Provides meaningful client-facing experience while solving complex payroll and tax compliance challenges

• Offers hands-on exposure to federal, state, and local payroll tax filings, including Forms 990, 990-EZ, 990-N, and extensions

• Combines operational execution with customer service, allowing specialists to become trusted advisors to clients

• Builds expertise in payroll processing, tax compliance, onboarding, and system configuration within a nonprofit environment

 

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with company match up to 4%
• Non-Exempt employees have a generous accrual policy
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.