Customer Success Specialist (Remote- US Based)

Job Summary 

The Customer Success Specialist is responsible for ensuring customers have an exceptional experience that drives adoption, loyalty, and expansion over the beginning of the customer lifecycle. This critical role serves as the primary point of contact from post-sale onboarding through customer success graduation.

Responsibilities 

  • Customer Outreach: Proactively engage with customers post-sale through app delivery and product adoption. Work with Solutions Consultant and Configuration Specialist to deliver a quality onboarding experience.
  • Feature Promotion: Educate customers on core platform features, emphasizing their benefits and value. Strategically coach customers on optimizing workflows and processes to maximize app usage and drive revenue.
  • Training & Webinars: Conduct tailored training sessions and webinars, guiding customers on effective platform usage.
  • Feedback Collection: Gather and relay customer feedback, working closely with the implementation team to refine and optimize configuration for maximum adoption.
  • Data Analysis: Monitor and analyze customer usage patterns, identifying opportunities for further outreach and training.
  • Retention Strategies: Identify at-risk accounts and implement strategies to enhance their platform experience and prevent churn.
  • Reporting: Regularly update the Customer Success Lead on customer interactions, feature adoption rates, and any significant feedback.

Requirements 

  • Bachelor's degree or equivalent experience in a related field.
  • 2 years of experience in customer success, support, implementations or account management roles.
  • Strong communication and problem-solving skills.
  • Ability to work collaboratively with cross-functional teams.
  • Familiarity with data analysis and reporting tools.

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

  • Medical, dental, and vision insurance options 
  • 100% Employer paid short/long term disability
  • Basic Life 
  • 401(k) option with 100% company match 
  • Flexible paid personal/vacation time built on mutual trust and accountability
  • 10 sick days annually 
  • 10 company paid holidays
  • 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $50,000- $55,000 USD per year 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

NOTE: This role is supporting our petcare vertical solution https://www.togetherwork.com/vertical-solutions/pet-care/.

 

CCPA Disclosure Notice: Click Here

Marketing Manager (Remote- US Based)

Job Summary 

Togetherwork provides Software-as-a-Service solutions to a variety of communities and businesses. We are looking for an amazing, data-driven marketer in the B2B SaaS space. You will be responsible for attracting site traffic, converting that traffic into new leads, and optimizing those leads to close into customers. You will also conduct complex data analyses that will be used to inform strategic decisions by stakeholders from across the company.

Responsibilities 

  • Grow marketing-qualified leads, by converting site traffic through calls-to-action, landing pages, and lead generation content.
  • Optimize CTAs, landing pages, and email marketing through A/B testing.
  • Optimize our marketing automation and lead nurturing processes through email, content, and social channels.
  • Establish closed-loop analytics with sales to understand how our marketing activity turns into customers, and continually refine our process to convert customers.
  • Create and maintain metrics reports on marketing and sales activities, effectiveness, and business impact.
  • Analyze marketing and sales data to develop insights and make recommendations on areas for optimization.
  • Monitor and maintain data quality within the marketing database.
  • Evaluate new technologies and add-on applications to improve and optimize marketing team performance.
  • Assist in strategy calls to discuss lead generation performance versus forecast and discuss strategies to achieve goals.
  • Work alongside all departments including sales and product to meet and exceed KPIs by creating exciting new marketing opportunities.
  • Deliver weekly and monthly reporting to the management team and actively monitor the contribution of marketing to the overall revenue targets.
  • Develop marketing outreach around new product releases and assist with Go to Market plans.

Requirements 

  • Four-year degree in marketing or a related field
  • 5+ years of successful B2B lead generation experience with track record of being accountable to lead generation goals
  • Strong analytical skills (including mastery of Microsoft Excel) and experience with reporting and data analysis.
  • Strong demonstration of a “test, measure, learn” mentality
  • Proficiency in marketing automation systems (like HubSpot) and integrating those systems with other technologies.
  • Strong ability to learn new platforms (e.g., Salesforce, HubSpot, Facebook ads, etc.)
  • Excellent communication (written and verbal) and organizational skills
  • Ability to strategize and present opportunities
  • Eagerness to drive growth
  • Ability to manage multiple projects at the same time in a fast-paced environment

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

  • Medical, dental, and vision insurance options 
  • 100% Employer paid short/long term disability
  • Basic Life 
  • 401(k) option with 100% company match 
  • Flexible paid personal/vacation time built on mutual trust and accountability
  • 10 sick days annually 
  • 10 company paid holidays
  • 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $65,000 - $80,000 USD per year 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

Note: This role will be supporting our PetCare vertical solution https://www.togetherwork.com/vertical-solutions/pet-care/

CCPA Disclosure Notice: Click Here

Accounts Receivable/Accounting Intern (Hybrid – Montvale, Based)

NOTE: This role is Hybrid in Montvale, NJ or New York State (commutable distance) In person/Remote 

Job Summary 

We are seeking a highly motivated and detail-oriented Accounting Intern. We specializes in accounting and fundraising management services for synagogues, day schools, and Jewish non-profits that are seeking to outsource back-office activities.  The Intern will have assignments and activities associated with data entry, bookkeeping and financial reporting support. The Intern will also assist with various projects, including file maintenance, compliance, and reporting activities. This individual is expected to take the initiative in learning our software's and working with different managers in many departments to assist with various projects. 

Responsibilities 

  • Demonstrates highest standards of personal and professional integrity, adheres to our policies and procedures, and complies with applicable laws, government rules and regulations.  
  • Learns to use software as needed for job requirements. 
  • Analyzes and processes accounts payable in a timely manner 
  • Process such items as invoices, vouchers, expense reports, check requests, etc., with correct codes conforming to standard procedures to ensure proper entry into the financial system 
  • Handles all vendor correspondence via phone or email 
  • Investigates and resolves problems associated with processing of invoices 
  • Prepare daily deposits for data entry team 
  • Ensure all deposit batches are in balance 
  • Scan necessary files for data entry team and for daily filing 
  • Assists in resolving bank reconciliation inquiries 
  • Assists with the preparation and posting of journal entries to client general ledgers 
  • Provides research on technical accounting issues to support our accounting team in providing resolutions to clients 
  • Performs data analysis 
  • Creates client and financial reports as needed 
  • Assists with adding and adjusting charges and payments to client accounts as needed 
  • Undertakes other tasks and/or projects, as required to support the wider our Team  

Requirements 

  • Must either be a recent High School graduate, or in the process of completing a degree in accounting or related field. 
  • Available to work a minimum of 25 hours per week. 
  • Ability to work both onsite and remotely (hybrid position) as needed 
  • Proficient with computers, technologically savvy, with the ability to learn different financial software programs quickly with ease. Must have solid Excel or Google Sheets experience. 
  • Must be a team player and motivated to learn with a strong desire to take on new challenges. 
  • Strong analytical, problem-solving, organization, communication and time management skills 
  • Has the ability to work both independently & in a team setting without being easily distracted. 

A successful intern will have the following qualities:  

  • Proactive and excited to learn 
  • Accuracy, attention to detail, and ability to focus to deliver high quality work that will be seen by clients 
  • Ability to work independently while asking for assistance when needed 
  • People skills to be able to interact with a large, dispersed team and many different stakeholders 
  • Ability to work productively in a remote work environment 

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Hybrid: $15.13 hr. 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

This role is supporting our Faith Vertical: https://www.togetherwork.com/vertical-solutions/faith/

CCPA Disclosure Notice: Click Here

Associate General Counsel (Remote- US Based)

Job Summary 

Are you a skilled legal professional seeking an exhilarating career opportunity? Look no further! We are on the lookout for a dynamic and experienced Associate General Counsel to join our rapidly growing organization.

Responsibilities 

  • Offer daily guidance and support to business partners on various intricate corporate matters, such as mergers and acquisitions, corporate transactions, and compliance issues.
  • Create, assess, and negotiate intricate commercial contracts and agreements, including those related to SaaS technology.
  • Provide insights on corporate legal rights, identify potential legal risks, and contribute to the formulation of effective business strategies.
  • Work closely with business partners to negotiate contracts with both customers and vendors.
  • Stay informed about the organization's operations and legal documentation to ensure a comprehensive understanding of relevant aspects.

Requirements 

  • A minimum of 6+ years of experience in corporate transactions and business law at a reputable law firm or corporate environment; preference given to AmLaw 200 experience
  • Proven experience with business law, corporate law, and commercial transactions
  • Proactive mindset, strong analytical skills, and the ability to work both independently and collaboratively within a team environment.
  • Excellent analytical and problem-solving skills, with ability to provide strategic, business-oriented practical advice and solutions
  • Ability to multi-task, with flexibility to manage changing priorities and projects under time constraints
  • High attention to detail, organization, efficiency and preparedness
  • Proficiency in drafting agreements
  • Strong knowledge of technology industry preferred
  • Juris Doctor (JD) degree from an accredited law school
  • Admission to a state bar

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

  • Medical, dental, and vision insurance options 
  • 100% Employer paid short/long term disability
  • Basic Life 
  • 401(k) option with 100% company match 
  • Flexible paid personal/vacation time built on mutual trust and accountability
  • 10 sick days annually 
  • 10 company paid holidays
  • 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $170,000- $180,000 USD per year 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

CCPA Disclosure Notice: Click Here

Quality Assurance Analyst – Temporary (Hybrid-Manitoba, Canada)

Note: Candidates must live in Manitoba, Canada. This is a temporary Union position potential duration 12 to 18 months.

Job Summary: The Quality Assurance Analyst is responsible for creating an end-to-end test plan, executing the plan, and managing all activities in the plan to ensure that all the objectives are met, and that the solution works as expected.  Working hours are 9am CST – 5pm CST Monday – Friday. This is a temporary union position. 

 

Responsibilities: 

  • Review functional and design specifications to ensure full understanding of deliverables 
  • Work closely with SMEs, product owners and developers to thoroughly understand project requirements 
  • Translate requirements into clear and detailed test cases ensuring all critical scenarios are covered 
  • Collaborate with Product Owners, Developers and other QA team members as required on Acceptance criteria that need to be tested 
  • Identify test requirements from specifications, map test case requirements and design test coverage plan 
  • Develop, document, and maintain manual and automated functional test cases 
  • Participate in daily stand-ups, sprint retros, planning meetings, and team meetings 
  • Execute automated test suites regularly and analyze the test results 
  • Provide detailed reports on test outcomes highlighting any defects or issues discovered during testing 
  • Work closely with developers and offshore SDETs and consistently meet sprint commitments and improve overall processes 
  • Integrate automated tests into the CI/CD pipeline using AWS/Gitlab pipelines to ensure seamless and automated testing throughout the software development life cycle 
  • Identify any potential quality issues per defined process and escalate potential quality issues immediately to management 
  • Triage bugs or issues reported by staff 
  • Ensure that validated deliverables meet functional and design specifications and requirements 
  • Isolate, replicate, and report defects and verify defect fixes 
  • Continuously improve test processes and suggest improvements to how software is designed and built 
  • Other related duties as assigned 

 

Basic Qualifications: 

  • Bachelor’s degree in computer engineering or similar technical field required   
  • 5+ years of technical expertise in implementing industry standard testing methodology and tools   
  • At least 5 years of experience with all phases of testing: System, Integration, Automation and User Acceptance Testing  
  • Solid experience in Agile methodologies and experience in estimating testing efforts  
  • Competency in one or more of the following languages: Java, JavaScript, Typescript, VB.NET/VBScript, C#, Python, SQL etc.  
  • Solid understanding of web applications: HTML, PHP, CSS, JavaScript, AJAX, HTTP protocol, cookies/sessions, browser differences, web services   

 

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

 

 Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

About Us: Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

CCPA Disclosure Notice: Click Here

Client Representative (Remote- Manitoba, Canada)

Note: Candidates must live in Manitoba, Canada. 

Job Summary 

The Client Representative role is responsible for communicating with clients, investigating and documenting client issues while facilitating and implementing appropriate resolutions using our documented standards.

Responsibilities 

  • Answer "how to" questions from clients
  • Speak with clients to quickly get to the root of the problem
  • Perform simple analysis to evaluate new requests
  • Research technical issues
  • Write and maintain technical business requirements documents for clients
  • Be a product expert so you can advise clients on how to use our software to solve their needs
  • Liaise with internal departments to investigate and escalate technical issues as appropriate
  • Respond to incoming calls, tickets, and/or emails
  • Work with other Account Support staff to triage and resolve issues
  • Meet and exceed SLA standards – resolve tickets in a timely manner, while upholding client service standards
  • Monitor and expand knowledge on all product releases
  • Listen to clients and probe as appropriate to discover needs while fulfilling client expectations
  • Track and escalate open tickets to internal teams as required
  • Provide timely and accurate feedback and reports to clients
  • Leverage and provide content for internal knowledge base
  • Ensure that all tickets are properly categorized and recorded, including troubleshooting information
  • Ability to prioritize and manage multiple open tickets at one time
  • Develop and maintain excellent working relationships with staff and clients
  • Advocate for the client and their feedback to the Product and Professional Services teams
  • Communicate and document client challenges and opportunities to Account Managers
  • Make recommendations of processes and technologies that will improve efficiency and effectiveness
  • Always look for ways to improve the client experience, whether through avenues of communication, process improvement, or tools
  • Work with the Continuous Improvement team to schedule, communicate, and confirm upgrades with clients
  • Other related duties as assigned

Requirements 

  • 2+ years of helpdesk, tier 2 support or software support analyst experience
  • Bachelor's degree or college diploma in an information technology field or equivalent on-the-job experience is recommended
  • Knowledge of Zendesk, SDLC, SQL, and AWS are assets

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

  • Personal training plans and professional development opportunities 
  • Flexible work hours 
  • Focus on work/life balance
  • A modern, creative and open concept office 
  • Social Committee Events
  • Innovative culture, including hack weeks for everyone 
  • Basic Life Insurance for employees and dependents 
  • Standard Group Medical & Dental Benefits 
  • AD&D/STD/LTD
  • Extended Health coverage
  • Family Responsibility Leave 
  • Group RSP (Retirement Savings Plan) with 100% company match up to 4% of base salary
  • Group TFSA (Tax Free Savings Account)
  • 15 vacation days annually 
  • 12 paid holidays annually
  • Profit Sharing 
  • Remote work
  • Wellness benefit

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

CCPA Disclosure Notice: Click Here

Product Owner (Remote- US Based)

JOB SUMMARY

Are you ready to bridge the gap between customer dreams and technical wonders? Togetherwork is seeking a dynamic Technical Product Manager/Owner to lead the charge in transforming ideas into applications that customers will love. This role is not just about managing products; it's about shaping the future and being the voice that guides us to new heights!

RESPONSIBILITIES

  • Uncover the hidden gems of customer needs and translate them into magical product requirements that set the stage for unparalleled innovation.

  • Align requirements into a symphony of product milestones, ensuring that our roadmap is a thrilling journey toward success.

  • Assess and conquer technical risks with the confidence of an explorer, working closely with internal teams to ensure seamless implementation that exceeds expectations.

  • Define success criteria that become the benchmark for testing and product acceptance, ensuring our creations not only meet but exceed the expectations of our customers.

  • Facilitate the creation and maintenance of epic product documentation, telling the story of our products in a way that captivates both internal teams and stakeholders.

  • Be the voice of our products! Serve as a product evangelist and subject matter expert, not only within our organization but also to the broader technical and developer community.

  • Evaluate feature adoption through metric-driven analytics, shaping the future of our products with data-driven insights.

 REQUIREMENTS

  • 2+ years of experience in Business Systems/Software, preferably in a Product Management role, showcasing your ability to turn ideas into reality.
  • Proficiency in Agile methodologies and tools (e.g., JIRA, Confluence), navigating the product development landscape with finesse.
  • Experience in technology/solutions consulting and cloud technologies, guiding us through the technological frontier.
  • Understanding of the full software development lifecycle, from requirements through deployment, demonstrating your mastery of the craft.
  • Proven ability to influence and lead cross-functional teams, turning collaboration into a symphony of success.
  • Excellent troubleshooting, analytical, and technical skills, ensuring that challenges are conquered with finesse.
  • Excellent written and verbal communication skills, coupled with the ability to present customer and industry presentations that captivate.
  • Detailed, results-oriented, with strong organizational skills to navigate the fast-paced, dynamic environment.
  • Experience building customer facing B2B/ B2C software products 

 

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

  • Medical, dental, and vision insurance options 
  • 100% Employer paid short/long term disability
  • Basic Life 
  • 401(k) option with 100% company match 
  • Flexible paid personal/vacation time built on mutual trust and accountability
  • 10 sick days annually 
  • 10 company paid holidays
  • 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $90,000-105,000 USD per year 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

CCPA Disclosure Notice: Click Here

Accounting Intern (Onsite-Columbus, GA)

NOTE: This role is onsite in Columbus, GA, United States

Job Summary

The Accounting Intern position supports the team by providing data entry and bookkeeping support in the Accounts Receivable, Accounts Payable, Cash Management, and Financial reporting areas of our business. This position is expected to take initiative in learning our software and working with different managers to assist with various projects.

Responsibilities

Management Assistance

  • Perform data entry tasks to assist the Accounts Receivable Manager on monthly invoicing of clients accounts and general billing issues
  • Enter clients vendor invoices and other data entry to assist the Accounts Payable Manager with expense tracking and timely payment of the client vendor invoices
  • Record cash transactions and reconcile client bank accounts monthly.

Requirements

  • Pursuit of a Bachelor’s Degree in Accounting
  • Completion of 200 level accounting course
  • Available to work a minimum of 15 hours per week
  • Available to work for at least 3 consecutive school semesters
  • Strong analytical and problem-solving skills
  • Ability to deal with variety of options in varying situations
  • A high degree of attention to detail
  • Skill adaptability to meet changing job conditions
  • Have a knowledge of accounting and bookkeeping principles
  • Beginner knowledge of budgets and bank reconciliations
  • Develop documents following a prescribed format
  • Understand complex, multistep written and oral instructions
  • Excellent written and oral communication skills
  • An unquestionable work ethic and the ability to accomplish established goals
  • Ability to manage resources
  • The ability to concentrate for extended periods (several hours) with interruptions
  • Professional in appearance and presentation to client

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles. 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork’s total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $13.00- $15,00 USD hr

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

CCPA Disclosure Notice: Click Here

Client Operations Specialist (Onsite – Columbus, GA)

Note: This position is Hybrid in Columbus, GA. A writing activity is apart of this hiring process. 

Job Summary 

As a Client Operations Specialist, you'll be at the forefront of ensuring seamless communication and support for accounts receivable, accounts payable, and membership management activities. Take the initiative to train and advise our valued customers, enhancing their experience and contributing to overall organizational success. Be part of a collaborative team that collectively manages our main customer service inbox, prioritizing time-sensitive tasks for optimal customer satisfaction.

Responsibilities

Internal Communication

  • Proactively initiate communication and follow up on customer tasks related to various accounting processes.
  • Communicate effectively with the Customer Success team, addressing high-priority Greek customer accounts.
  • Document in detail all correspondence related to chapter management.

External Communication

  • Receive and manage customer inquiries, addressing topics such as merchandise orders, collection fee changes, and new member management.
  • Review and make recommendations for chapter billing practices and budgetary needs.
  • Proactively review client operations, suggesting enhancements using our products and services.

Customer Service

  • Develop and maintain relationships with Chapter Administrators and other key stakeholders.
  • Assist clients with questions, problem-solving, and system-related issues.
  • Respond promptly to voicemails and client communications, ensuring a positive customer experience.
  • Cultivate and enhance the company's relationship with assigned clients.

Training

  • Facilitate system training for undergraduate and alumni officers.
  • Conduct training programs for clients and internal staff.
  • Educate new officers about their vital role in the partnership and provide an overview of the services available.

Requirements 

  • High school diploma
  • 1 years of customer service experience
  • Excellent written and verbal communication skills
  • Strong organizational skills and ability to multi-task
  • Analytical and problem-solving skills
  • Proficiency in Windows, Microsoft Office 365, Teams, Word, Excel, PowerPoint, Outlook

Preferred 

  • 1 year of accounts receivable or accounts payable experience
  • Membership in a Greek or similar social organization
  • Working knowledge of databases and/or CRM software; experience with Salesforce preferred.

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

  • Medical, dental, and vision insurance options 
  • 100% Employer paid short/long term disability
  • Basic Life 
  • 401(k) option with 100% company match 
  • Flexible paid personal/vacation time built on mutual trust and accountability
  • 10 sick days annually 
  • 10 company paid holidays
  • 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $28,000- $31,000 USD per year 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

CCPA Disclosure Notice: Click Here

Operations Manager (Remote- US Based)

Job Summary 

Join Togetherwork, a leading provider of Group Management Software and Payments, bringing together companies that connect people with their most important institutions. Our portfolio comprises innovative companies, each a leader in its vertical, driven by strong management and dedicated to exceptional customer service. When you join us, expect an environment that's exciting, motivating, challenging, and fun.

We're growing and seeking a full-time, ambitious Operations Manager for one of our vertical solution, based remotely in the U.S.

As the Operations Manager, you'll lead daily customer support and onboarding activities and collaborate closely with our product leader to optimize these operation for one of our Vertical Solutions. You'll oversee eight direct reports and a small offshore team, reporting directly to the Senior Vice President of Mission Driven Operations.

You:

  • Bring several years of leadership experience, adept at quickly identifying and resolving operational challenges.
  •  Experience with adapting processes within a matrixed organizational structure.
  • Have a proven track record of consulting with product leaders across functions to prioritize critical improvement opportunities.
  • Thrive on collaboration, transparency, and continuous feedback.

This role offers a dynamic opportunity to make a significant impact within a growing organization committed to excellence.

Responsibilities 

  • Manage and lead the Operations team handling support and onboarding activities for customers, including offshore resources
  • Implement support and onboarding KPIs that are easily monitored and maintained, to give executive leadership quick insights into how the business is performing, taking action on any variances to ensure continued improvement in team performance
  • Collaborate closely with Product leader and cross-functional leaders to identify product and operational improvements, and seeking solutions that foster process improvement and automation
  • Lead change initiatives within the Operations team to build buy-in and team member excitement for new procedures or solutions, persuading through the use of data and facts.
  • Participate in activities related to billing and collection of customer accounts
  • Serve on the Leadership team of both the Product and Mission Driven Operations
  • Serve as the primary point of contact for the Product leader for all product-specific Operations
  • Along with the Operations lead, monitor team performance, time off, and ensure a high-performing team through active and ongoing performance management
  • Help define and meet financial operating plans and ensure compliance

Requirements 

  • BA or BS degree required, or 10 years of progressive software support leasdership experience in a software company
  • 2-3 years of management experience in a fast-paced, critical-thinking, continuous improvement environment
  • Strong problem-solving skills including general analytical capabilities, understanding of quantitative and qualitative consumer insights and financial acumen
  • Cultivate networks and partnerships – ability to succeed in a matrix organization, working closely with people inside and outside your direct organization
  • Compelling communication - strong written and verbal interpersonal skills with all stakeholders, including senior executives as well as peers and team members
  • Self-starter who thrives in an ever-changing, dynamic business environment
  • Highly collaborative with a commitment to Togetherwork’s mission and values
  • Positive approach - high-level of flexibility and ability to self-manage including tolerance for last-minute changes
  • Proven experience having a customer-centric view within a multi-product organization
  • Solid knowledge of industry best practices

Preferred

  • Solid understanding of payment processing
  • Experience within a SaaS organization is a plus
  • Change Management – experience driving change within organizations requiring strong influence management skills.

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

  • Medical, dental, and vision insurance options 
  • 100% Employer paid short/long term disability
  • Basic Life 
  • 401(k) option with 100% company match 
  • Flexible paid personal/vacation time built on mutual trust and accountability
  • 10 sick days annually 
  • 10 company paid holidays
  • 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $80,000- $85,000 USD per year 

Togetherwork is a family of entrepreneurial businesses providing online dashboard solutions (SaaS) to groups and organizations for management, administration, and payments. Its purpose is to help these businesses grow, become more efficient, increase revenue, and provide excellent service to their members and constituents.

Togetherwork’s business lines provide software and payment solutions to a range of groups, including associations, fraternal organizations, museums, nature centers, pet services, universities, and zoos.

 

 

CCPA Disclosure Notice: Click Here