Job Summary 

As the Payments Manager for our Petcare vertical solution, you will play a pivotal role in shaping the strategic direction of the payments function of our business. As a member of the leadership team, you will collaborate closely with senior leadership, and drive initiatives to optimize pricing, profitability, and customer satisfaction within our integrated payments platform. You will oversee all aspects of the payments function, including partnerships, integrations, revenue, activation and customer support. You will work closely with our processing partners to understand their offering, their operations, and their roadmap to maximize the key KPIs of our payments business.

Responsibilities 

• Strategic Leadership: Provide strategic leadership for the Payments function, aligning departmental goals with company objectives and market trends.
• Payments Strategy: Develop and execute comprehensive Payments strategies, including pricing models, forecasting, and long-term planning to drive revenue growth and profitability.
• Financial Oversight: Conduct regular financial reviews and residuals analysis of Payments performance, identifying key drivers and opportunities for improvement.
• KPI Ownership: Measure and report on payments KPIs regularly, ensuring that we are on track to hit budget goals.
• Customer Engagement: Collaborate with sales and account management teams to support pricing negotiations and ensure pricing strategies align with customer needs and market dynamics.
• Operational Excellence: Drive operational efficiencies within Payments processes, leveraging data analytics and business intelligence tools to enhance decision-making and optimize resource allocation.
• Regulatory Compliance: Stay abreast of regulatory changes affecting Payments processing and ensure adherence to industry standards and compliance requirements.

Requirements 

• Bachelor’s degree preferred or 3+ year of experience in Finance, Data Management, or other business-related discipline
• 5+ years of progressive experience in Payments-related roles, with a strong understanding of integrated payment processing within a SaaS or technology-driven environment.
• Strong grasp of data analysis, leveraging data systems and reporting tools, with the ability to translate findings into actionable recommendations
• Highly proficient user of Excel and Business Intelligence tools
• Self-starter who takes initiative to improve process and evolve operational reporting
• Excellent communication and influencing skills, working across the organization with key stakeholders to provide decision support
• Ability to work with a sense of urgency and frequently changing priorities
• Superior quantitative, analytical, and modeling skills
• Advanced Excel, PowerPoint, and presentation skills
• Experience with BI tools such as Power BI, Tableau, QlikView, Sisense; Power BI (major plus)

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $70,000 to $75,000 USD per year 

Togetherwork is a family of entrepreneurial businesses providing online dashboard solutions (SaaS) to groups and organizations for management, administration, and payments. Its purpose is to help these businesses grow, become more efficient, increase revenue, and provide excellent service to their members and constituents.

Togetherwork’s business lines provide software and payment solutions to a range of groups, including associations, fraternal organizations, museums, nature centers, pet services, universities, and zoos.

At Togetherwork, we are building the leader in Group Management Software and Payments by bringing together companies that connect people with the institutions most important to them. Our group of innovative companies are best-in-class in their respective verticals with strong management teams and commitment to customer service. When you start here, you will find yourself in an environment that is exciting, motivating, challenging, and fun. https://www.togetherwork.com/solutions/

 

 

NOTE: This role is onsite in Tuscaloosa, AL, United States

Job Summary

The Accounting Intern position supports the team by providing data entry and bookkeeping support in the Accounts Receivable, Accounts Payable, Cash Management, and Financial reporting areas of our business. This position is expected to take initiative in learning our software and working with different managers to assist with various projects.

Responsibilities

Management Assistance

• Perform data entry tasks to assist the Accounts Receivable Manager on monthly invoicing of clients accounts and general billing issues
• Enter clients vendor invoices and other data entry to assist the Accounts Payable Manager with expense tracking and timely payment of the client vendor invoices
• Record cash transactions and reconcile client bank accounts monthly

Requirements

• Pursuit of a Bachelor’s Degree in Accounting
• Completion of 200 level accounting course
• Available to work a minimum of 15 hours per week
• Available to work for at least 3 consecutive school semesters
• Strong analytical and problem-solving skills
• Ability to deal with variety of options in varying situations
• A high degree of attention to detail
• Skill adaptability to meet changing job conditions
• Have a knowledge of accounting and bookkeeping principles
• Beginner knowledge of budgets and bank reconciliations
• Ability to develop documents following a prescribed format
• Ability to understand complex, multistep written and oral instructions
• Excellent written and oral communication skills
• An unquestionable work ethic and the ability to accomplish established goals
• Ability to manage resources
• The ability to concentrate for extended periods (several hours) with interruptions

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles. 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork’s total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US: $15.00 USD per hour

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

Job Summary

The Director of Business Development for our faith-based solution is responsible for driving growth through new client acquisition and expansion of existing accounts in the synagogue market. This key position reports directly to the VP of Business Development and plays a crucial role in Togetherwork's success.

Responsibilities:

Business Development

• Identify and pursue new business opportunities within the synagogue market
• Develop and execute strategies to expand services with existing clients
• Maintain an active pipeline of prospects and provide weekly updates to management
• Analyze markets and identify potential clients, focusing on decision-makers

Sales Process

• Qualify leads and evaluate their potential quickly and accurately
• Develop and negotiate contracts, aligning them with business operations
• Create and deliver tailored presentations that highlight Kesef's unique value proposition
• Apply industry expertise to make appropriate recommendations based on client's needs and goals

Client Relationship Management

• Build and maintain strong relationships with clients and prospects
• Provide ongoing support, information, and guidance to clients
• Stay informed about changes in client organizations and recommend service improvements

Market Intelligence

• Monitor competition by gathering marketplace information on pricing, products, and trends
• Identify and recommend marketing initiatives for lead generation
• Contribute to positioning Togetherwork as a thought leader in the synagogue software industry

Qualifications:

• Minimum two years of successful sales experience in software sales or two years of operations experience in a synagogue overseeing AR/AP
• Strong understanding of synagogue operations (very important)
• Experience in carrying and meeting sales quotas
• High-level understanding of AP/AR and general ledger concepts
• Proficiency with Salesforce CRM (mandatory)
• Travel required: Domestic travel monthly on average, plus local travel within the home-based region

Core Competency

• Excellent communication and interpersonal skills
• Strong analytical abilities, including a high-level understanding of AP/AR and general ledger concepts
• Self-motivation and goal-oriented mindset
• Ability to work independently while maintaining high standards
• Proven track record in sales, pipeline management, and closing deals
• Negotiation skills and the ability to explain value beyond features and benefits
• Creativity and problem-solving abilities

 

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $60,000 - $70,000 USD per year  plus $70K  potential commission 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

 

Job Summary 

We work with traditional overnight camp and retreat centers, as well as college athletic camps around the nation through servicing multiple products. We use a powerful, cloud-based camp management software that streamlines clients' operations. Our software provides online registration and delivers a host of integrated tools to manage everything from health centers, HR, accounting, point of sale, and reservations. Our software also provides camps with parent engagement via custom apps, digital notes to campers, and photo tagging of campers. We see our team as a family and since we work with camps, we also like to have fun! You’ll find that we love getting to be a part of our camp partners’ missions. It’s exciting to know that we help make a positive impact on hundreds of thousands of kids' lives each year.

Responsibilities 

• Responding to client questions and issues via phone and ticketing software (Zendesk and Jira)
• Assisting clients across multiple products
• Working with Product and Development teams to help improve the product and deliver solutions to clients
• Documenting frequently asked questions and preparing knowledge-based content

Requirements 

• College diploma or 2 years of work experience in a customer facing role
• Outstanding written and verbal communication skills
• Strong multitasking and organizational skills
• Proven proficiency in problem solving
• Portray high level of professionalism and confidence to clients 
• Technology proficient

Preferred

• Experience with customer support teams and processes
• An understanding of the Software Development Life Cycle
• Experience with issue ticketing systems such as Jira and Zendesk
• Experience with traditional overnight/athletic camps or retreat centers (staff or camper)

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match up to 4%
• Non-Exempt employees have a generous accrual policy 
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $40,000 USD per year 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

This role is supporting our Camps Vertical Solutions. https://www.togetherwork.com/vertical-solutions/camps/

 

 

Job Summary 

Are you ready to embark on a dynamic journey as an Alumni Communications Consultant, driving impactful direct-mail campaigns, annual initiatives, and alumni relations programs? We're thrilled to announce an immediate opening for an enthusiastic, organized, and ambitious professional to join our team! As an Alumni Communications Consultant, you'll play a pivotal role in fostering relationships with clients, aiding them in achieving their communication and fundraising milestones.

Responsibilities 

Client Communication

• Cultivate and maintain strong relationships with clients, understanding their short-term and long-range goals.
• Collaborate with clients to strategize schedules, content, and messaging for engaging alumni communications.
• Prompt undergraduate and alumni volunteers for contributions to newsletters.
• Proofread mailings in collaboration with clients.
• Offer guidance to clients on fundraising and communication best practices.
• Address client concerns and inquiries promptly via email and conference calls.

Project Management

• Efficiently collect and organize content for newsletters.
• Coordinate the production of client publication materials, including newsletters, solicitations, invitations, and more.
• Oversee the progress of client publications and perform internal reviews.
• Supervise the distribution of clients' mailings through external vendors.

Database & Gift Management

• Research, solicit, and update clients' member information to maintain database integrity.
• Track and analyze donor gifts, solicitation results, and other relevant data.
• Generate insightful fundraising reports to illustrate solicitation results.
• Keep internal reporting updated with fundraising outcomes.

Internal Tasks

• Engage in weekly meetings with supervisors to review mailings and team tasks.
• Contribute to department projects as needed.
• Maintain positive and friendly interactions with clients and co-workers.

Requirements 

• BA/BS degree or equivalent, with four years of fundraising experience in a non-profit setting.
• Self-motivated with critical thinking and problem-solving abilities.
• Exceptional organizational and project management skills.
• Proven track record of successfully leading multiple projects concurrently with meticulous attention to detail.
• Excellent verbal and written communication skills.
• Confidence in directing clients through various channels, including email, phone, and video conferencing.
• Proficiency in Microsoft 365, Excel, and PowerPoint.
• Background in business, marketing, communications, or a related field.
• Experience with collegiate fraternities or sororities is beneficial but not mandatory.

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match up to 4%
• Non-Exempt employees have a generous accrual policy
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $40,000 USD per year 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

Note: This position is available for the UK or US Candidates Only.  

Job Summary 

Togetherwork is seeking an exceptional Support Analyst to become an integral part of our dynamic and world-class support team. Our mission is to empower associations and membership organizations to deepen their customer engagement using the Fonteva membership and event management product suite. As a Support Analyst, you will play a crucial role in ensuring our customers' success by delivering high-quality technical support and leveraging your expertise to resolve complex issues.

Responsibilities 

• Case Management: Thoroughly review, analyze, and document customer-raised cases, issues, bugs, and maintenance requests on the Fonteva Platform. Ensure all cases are accurately tracked and updated in our systems.
• Issue Reproduction: Recreate and reproduce customer configurations and designs to diagnose whether issues are related to the product or specific to customer configurations.
• Technical Expertise: Maintain a deep and current technical knowledge of Salesforce, the Fonteva Platform, and emerging features to perform your duties effectively and offer proactive support.
• Customer Interaction: Provide professional, high-quality technical support to customers and stakeholders, ensuring all interactions are clear, collaborative, and solution-oriented.
• Relationship Building: Foster long-term partnerships with customers by delivering exceptional service and being a trusted advisor for their technical needs.

 

Requirements 

• Experience: You bring 1-3 years of experience in Support, QA, or Technology Implementations, with a proven track record of troubleshooting and resolving complex technical issues.
• Salesforce Proficiency: You have a solid foundation in Salesforce and are eager to expand your knowledge beyond standard admin tasks to include the advanced capabilities of the Fonteva Platform.
• Tech-Savvy Communicator: Strong ability to engage with both technical and non-technical stakeholders, providing clear and concise explanations and training. Capable of creating visual representations of data for executive reporting.
• Problem Solver: Highly analytical with exceptional technical problem-solving skills. Ability to diagnose and resolve complex issues related to Salesforce and integrated systems.
• Customer Advocate: You’re passionate about customer success and are committed to being their voice within our team, ensuring their needs are always front and center.

 

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The US Based Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 9 company paid holidays
• 6 weeks paid parental leave

UK Based Company Benefits

• Medical, Dental, and Optical Benefits
• Therapy and Mental Health Benefits
• Group Critical Illness Benefit
• Group Income Protection
• Group Life Insurance
• Bereavement counseling and probate helpline
• Wellness Benefits and Fitness Discounts
• Pension Plan with 3% employer match
• Worldwide Travel Coverage
• 22 PTO days
• 8 Paid Bank Holidays
• 5 Paid Sick days
• Remote Work

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $45,000 - $55,000 USD per year 

UK Remote: $61,166 - $74,758 CAD per year

Excited about this position but the salary is a little below your expectations?  Tell us what you need to make you happy, and we will see if we can make it happen based on how closely your skills and experience fit the qualifications of this position

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

Job Summary

The Support Billing Agent is responsible for managing and resolving a wide range of customer billing and subscription-related issues. This role demands a strong understanding of Gingr’s billing processes, customer service skills, and the ability to handle complex situations with professionalism and empathy. The Billing Agent will work closely with customers to ensure their subscription needs are met while also supporting the company's customer retention goals. 

Responsibilities 

• Assist customers with billing inquiries, including invoice clarification, payment issues, and pricing questions. 
• Resolve billing disputes, provide clear explanations for charges, and process refunds, credits, and adjustments as needed. 
• Investigate and resolve payment failures, declined transactions, and other billing-related issues. 
• Handle subscription-related requests, including upgrades, downgrades, renewals, and cancellations. 
• Manage recurring billing processes, ensure accurate invoicing, and monitor account balances to notify customers of overdue payments. 
• Update customer billing information, including payment methods and contact details 
• Assist customers with unlocking and deleting apps that have been restricted or need removal due to billing issues. 
• Facilitate the process of transferring account ownership when a business changes hands 
• Implement retention strategies to reduce churn and increase customer lifetime value. 
• Participate in ad hoc projects related to Gingr subscriptions and Gingr subscription updates. 
• Maintain Gingr’s Hubspot CRM 

Requirements 

• Strong understanding of billing processes, subscription management, and relevant regulations 
• Proficiency in billing software, CRM systems, and integrated payment systems 
• Collaborative team player with project management abilities   
• Excellent communication, problem solving, and multitasking abilities  
• Knowledge of customer retention strategies  
• Gingr App Software knowledge a plus  

 

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary 

US Remote: $41,000 USD per year 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

Job Summary 

Togetherwork is a growing organization that provides online dashboard solutions (SaaS) to groups and organizations for management, administration, and payments. 
We offer software products and managed services to a range of groups, including fraternal organizations, museums, nature centers, pet services, universities, dance studios and zoos. 

At Togetherwork, we are building the leader in Group Management Software and Payments by acquiring companies that connect people with the institutions most important to them. Our group of innovative business lines are best-in-class in their respective verticals with strong management teams and commitment to customer service. When you start here, you will find yourself in an environment that is exciting, motivating, challenging, and fun.
 
Togetherwork Operations is looking for a Zendesk System Specialist to join us. We're looking for an employee who would handle the maintenance, configuration, and reliable operation of Zendesk. You need written and verbal communication skills and a results-oriented outlook. Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users. This is a full-time job at 40 hours per week.

Responsibilities

• Perform administration tasks, including user/group administration, security permissions, group policies, and resource monitoring
• Troubleshooting unexpected behavior, and act as a liaison between internal teams and technical support
• Work with the Operations Enterprise Applications team to manage tasks and projects – including scheduling meetings, editing and sending follow ups, and maintaining SOPs
• Perform routine/scheduled audits of the systems
• Help with migrations and implementations for newly acquired companies

 Requirements

• Experience with Zendesk and monday.com preferred
• Proficiency with Windows OS/MS 365
• Must be able to work from home independently and in a team setting.
• Strong problem-solving skills, including the ability to quickly assimilate to new technology
• Ability to work under pressure, both independently and within a team, in a fast-paced environment
• Strong interpersonal and communication skills, including active listening, reading comprehension, speaking, and writing.
• Ability to multi-task, prioritize and proactively handle obstacles
• Ability to understand and relate to our internal customers' needs, objectives, and goals
• Professional, confident demeanor 

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

This role would be a good fit for someone who has used Zendesk as a Customer Support Representative and is looking to move into a more technical role. We are looking for a strong work ethic, a curious mindset and openness to learn. We will consider candidates who may need a little training to bring skills up to the desired level.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork’s total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

 Salary Range

US Remote: $40,000- $45,000 USD per year plus bonus

 Who we are

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

Mission – Why We Need You

Reporting to our Salesforce Architect, the Salesforce Administrator is an essential part of Togetherwork’s Revenue Operations team. You are tasked with building, maintaining, optimizing, and scaling our Salesforce infrastructure amidst a complex and changing environment.

• Subject Matter Expertise: You will be a subject matter expert on both Salesforce and Togetherwork’s Salesforce roadmap, responsible for the scoping and execution of various Salesforce enhancements, including workflow automation, data migration, and custom object creation.
• End-User Support: You’ll provide front-line end-user support to our internal customers (300+ users) and solve a wide range of issues, from simple to complex, in a fast-paced, dynamic environment. You will support the Salesforce Architect as their “right-hand person” in building out and supporting Togetherwork’s Salesforce org and adjacent tech stack.

Objectives – The Problems You’ll Solve

• In your first month, you’ll onboard, get up-to-speed, and begin to learn our Salesforce environment and processes as used by its core users.

  • Shadow the Salesforce Architect in core day-to-day activities to get a sense of requests and priorities.
  • Immerse yourself in the company’s internal data structure – Salesforce and adjacent tech stack – to understand the architecture and foundation of our org.
  • Meet with various stakeholders to understand their respective use cases related to Salesforce.
  • Start to take on and resolve end user tickets in our internal support queue.

  In your first 3 months, you’ll become the primary end-user and day-to-day admin supporting core end users, as well as participate in requirement gathering conversations for new Salesforce enhancement requests.

  • Manage the internal support queue, including error resolution, user management, and other daily requests critical for end users.
  • Scope and execute short-term projects (< 2 weeks) as assigned by the Salesforce architect.
  • Begin participating in larger strategic Salesforce initiatives with Revenue Operations and other stakeholders.

  In your first 6 months, you’ll be an expert in Togetherwork’s Salesforce configuration and be the primary executor of Salesforce changes and enhancements.

  • Lead Revenue Operations weekly review of ongoing Salesforce projects and appropriately manage timeframes, scope, and expectations.
  • Continually and proactively look to optimize our Salesforce data structure, processes, and adjacent tech stack.

Competencies – What We’re Looking For

• Education: Bachelor’s degree or 4+ years hands-on Salesforce administration experience in lieu of a Bachelor's degree.
• Salesforce Experience: 4+ years of Salesforce experience in a business environment, preferably in Software-as-a-Service (SaaS). Salesforce certification (ADM 201) strongly preferred.
• Marketing Automation Tools: 2+ years of experience with a marketing automation tool integrated into Salesforce (HubSpot experience strongly preferred).
• Sales & Marketing Tools: 2+ years of experience with administration or as a power user of tools core to a sales and marketing organization, such as texting, rep outreach, and scheduling tools.
• Technical Skills: Deep understanding of relational databases and data integration tools. Experience with programming languages such as SoQL, SQL, JavaScript, Java, and Apex is preferred.
• Soft Skills: Excellent written and verbal communication skills. Analytical, detailed, organized, and results-oriented. Ability to work effectively under pressure in a fast-paced, dynamic, team-oriented environment.

 

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 9 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $80,000 to $90,000 USD per year 

Excited about this position but the salary is a little below your expectations?  Tell us what you need to make you happy, and we will see if we can make it happen based on how closely your skills and experience fit the qualifications of this position

Togetherwork is a family of entrepreneurial businesses providing online dashboard solutions (SaaS) to groups and organizations for management, administration, and payments. Its purpose is to help these businesses grow, become more efficient, increase revenue, and provide excellent service to their members and constituents.

Togetherwork’s business lines provide software and payment solutions to a range of groups, including associations, fraternal organizations, museums, nature centers, pet services, universities, and zoos.

At Togetherwork, we are building the leader in Group Management Software and Payments by bringing together companies that connect people with the institutions most important to them. Our group of innovative companies are best-in-class in their respective verticals with strong management teams and commitment to customer service. When you start here, you will find yourself in an environment that is exciting, motivating, challenging, and fun. https://www.togetherwork.com/solutions/

 

 

Note: This position is a unionized hybrid role and requires you to live in Winnipeg, Manitoba, Canada.

Job Summary:
The Implementation Developer is responsible for developing and implementing enterprise-level solutions tailored to meet defined business requirements. Utilizing our established development standards, this role will contribute to the enhancement of both backend and frontend technologies. The ideal candidate will possess strong SQL skills, experience with .NET frameworks, and the ability to collaborate effectively with cross-functional teams.

Key Responsibilities:

• SQL Development: Write and test SQL code, including complex queries, stored procedures, triggers, and functions.
• Software Configuration: Configure enterprise-level software through detailed database entries.
• Software Enhancement: Improve and maintain enterprise software built in VB.NET, as well as web products using ASP.NET, JavaScript, and CSS.
• Cross-Functional Collaboration: Work closely with the Solutions Architect, Business Analyst, and Quality Assurance Analyst to ensure seamless project delivery.
• Continuous Improvement: Actively contribute to process improvements and the standardization of development practices.
• Code Quality: Participate in discussions and code reviews to promote the production of maintainable, high-quality code.
• Knowledge Sharing: Provide guidance to Product and DevOps teams, ensuring that fixes, releases, and patches are effectively integrated into the base product and delivered to clients.
• Documentation: Contribute to the technical knowledge base by documenting processes, solutions, and best practices.
• Client Interaction: Engage with clients and project stakeholders to gather requirements, provide updates, and ensure satisfaction.
• Problem Resolution: Verify the resolution of issues before closing them to ensure quality delivery.

Qualifications:

• Education: Bachelor’s degree in Computer Science or 1 to 2 years of equivalent coursework in a related specialized field.
• SQL Proficiency: A minimum of 18 months of experience in SQL is required, and a SQL proficiency assessment will be administered during the interview process.

Preferred Qualifications:

• .NET Experience: Proficiency in Microsoft .NET (VB and/or C# and/or ASP.NET Web Forms).
• Web Development: Experience with JavaScript, CSS, HTML5, and jQuery.
• API Knowledge: Familiarity with RESTful APIs.
• Agile Methodology: Knowledge of Agile development practices.

Skills:

• Client Service: Strong client service and communication skills.
• Decision-Making: Sound decision-making abilities.
• Work Standards: High standards for work ethic, task completion, accuracy, and time management.
• Personal Management: Accountability, self-management, adaptability, creativity, and problem-solving abilities are essential.

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

 

The Company offers a comprehensive employee benefits program, including:

• Personal training plans and professional development opportunities 
• Flexible work hours 
• Focus on work/life balance
• A modern, creative and open concept office 
• Social Committee Events
• Innovative culture, including hack weeks for everyone 
• Basic Life Insurance for employees and dependents 
• Standard Group Medical & Dental Benefits 
• AD&D/STD/LTD
• Extended Health coverage
• Family Responsibility Leave 
• Group RSP (Retirement Savings Plan) with 100% company match up to 4% of base salary
• Group TFSA (Tax Free Savings Account)
• 15 vacation days annually 
• 12 paid holidays annually
• Profit Sharing 
• Remote work
• Wellness benefit

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

 

Togetherwork is a family of entrepreneurial businesses providing online dashboard solutions (SaaS) to groups and organizations for management, administration, and payments. Its purpose is to help these businesses grow, become more efficient, increase revenue, and provide excellent service to their members and constituents.

Togetherwork’s business lines provide software and payment solutions to a range of groups, including associations, fraternal organizations, museums, nature centers, pet services, universities, and zoos.

At Togetherwork, we are building the leader in Group Management Software and Payments by bringing together companies that connect people with the institutions most important to them. Our group of innovative companies are best-in-class in their respective verticals with strong management teams and commitment to customer service. When you start here, you will find yourself in an environment that is exciting, motivating, challenging, and fun. https://www.togetherwork.com/solutions/