Job Summary

The Solutions Consultant plays a crucial role in ensuring successful client integration and utilization of our software. This position requires expertise in conducting detailed discovery and requirements analysis, quality assurance, and client consulting, with a focus on the petcare industry. This role is essential in ensuring our clients maximize the value of our software solutions. The ideal candidate will combine strong technical knowledge with excellent consulting skills to drive successful implementations and foster long-term client relationships.

Responsibilities

• Discovery and Analysis: Conduct in-depth discovery and requirements analysis, focusing on
  specific needs related to each client's petcare facility.
• New Business Consulting: Consult with new facilities that have not determined their service
  offerings. Provide solutions based on industry trends and best practices within Gingr.
• Quality Assurance: Review and ensure the quality of work done by the Configuration Specialist
  before the application is delivered to the customer.
• Application Delivery: Lead the delivery of the application to customers, supported by the
  Customer Success Specialist (CSS)
• Payment Integration Collaboration: Work closely with the CSS to facilitate integrated payment
  sign-up processes for clients.
• Ongoing Consultation: Provide ongoing consultancy to clients for additional locations or service
  changes post-implementation.

Requirements

• Bachelor's degree or equivalent professional experience in a related field.
• Proven experience in a similar Solutions/Business Consultant role, preferably in a software or tech environment tailored to pet care services.
• Strong analytical skills with a detailed understanding of business process analysis.
• Excellent communication and interpersonal skills, with the ability to lead and work
  collaboratively.
• Ability to manage multiple projects and work under pressure.
• Knowledge of industry trends, best practices, and a keen understanding of integrated payment
  systems.

 

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote:$43,000-$47,000 USD per year

Who we are

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

This role will be supporting our Pet-Care vertical solution https://www.togetherwork.com/vertical-solutions/pet-care/

 

 

Job Summary 

We’re looking for a technically curious and ambitious Customer Support Engineer (Tier 2) to join our world-class support team within the Togetherwork Association Vertical Solution. This role is ideal for someone early in their Salesforce career who is eager to deepen their technical expertise, directly engage with customers, and help solve complex product challenges. You’ll work closely with Tier 2/3 teams and Product to triage issues, enhance customer experience, and build your knowledge of our Salesforce-based architecture.

Responsibilities 

• Technical Troubleshooting: Investigate and resolve issues involving declarative automation (Flows, Process Builder), Apex classes, Lightning Components, and custom trigger frameworks.

• Customer Interaction: Serve as a customer-facing technical expert—responding to cases, conducting troubleshooting calls, and ensuring timely resolution.

• Collaboration: Partner with Product and Engineering on escalations, cross-functional collaboration calls, and root cause analysis.

• Knowledge Sharing: Contribute to internal documentation and support articles for recurring issues and best practices.

• Data Handling: Use tools like Data Loader and Workbench for data updates, imports, and debugging.

• Growth Opportunities: Gain exposure to APIs, managed packages, and potential integrations with platforms like Stripe.

Requirements 

• 1–2 years of Salesforce experience in support, development, or admin roles

• 1 year of experience in Tier 2 support role

• Hands-on with declarative tools (Flows, Workflow Rules, Process Builder)

• Working knowledge of Apex, Triggers, and Lightning Components

• Strong analytical skills and attention to detail

• Experience with GitHub/code review, data tools (Workbench, Data Loader)

• Platform Developer I certification (or willing to obtain within 90 days)

• Salesforce Administrator certification

• Strong communication skills and customer-centric mindset

Preferred Skills

• Exposure to API integrations or middleware (REST/SOAP, MuleSoft)

• Familiarity with managed packages and payment platforms (e.g., Stripe)

• Basic knowledge of web technologies (HTML, JavaScript, CSS)

• Experience in a SaaS or membership/event management environment

 

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $65,000- $70,000 

 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

This role will be supporting our Associations vertical solution https://www.togetherwork.com/vertical-solutions/associations/

 

 

Job Summary 

Togetherwork is seeking a technically strong and strategic Product Development Manager to lead engineering teams in delivering mission-driven products. This role is responsible for the execution and delivery of high-impact projects, fostering a culture of excellence, and driving continuous improvement across build and DevOps teams. The ideal candidate will be a hands-on leader with a background in software engineering, capable of managing multiple projects and teams while aligning with business goals.

Responsibilities 

Leadership & Team Management

• Lead and inspire 1–3 Scrum teams (including 4 direct reports) across onshore and offshore locations.

• Foster a respectful, high-performing engineering culture that emphasizes continuous improvement.

• Drive team accountability, employee engagement, and conflict resolution.

Project & Process Delivery

• Ensure successful delivery of development projects aligned with Shulware’s mission.

• Manage scope, timeline, and resources across multiple projects and customer-facing migrations.

• Align team efforts with business priorities and product roadmap in collaboration with the Product Manager.

• Own sprint planning and delivery milestones, ensuring full execution within Agile/Scrum frameworks.

• Maintain and manage upgrade schedules and DevOps deployments, including technical debt, bug fixes, and security improvements.

Operational Excellence

• Define and track performance metrics across engineering and DevOps teams.

• Promote innovation, automation, and process enhancements.

• Facilitate improvements in development tools, processes, and standards in partnership with DevOps leadership.

• Oversee customer migrations (internal and external), ensuring minimal disruption and maximum value.

Cross-Functional Collaboration

• Communicate effectively with stakeholders across departments on roadmap changes, timelines, and upgrade impacts.

• Ensure transparency and responsiveness to internal and external feedback.

Requirements 

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience.

• 1–2 years of engineering management, ideally transitioning from a Senior Developer or Tech Lead role.

• 3–5 years of hands-on development with .NET and PHP; experience with AWS and React.

• Proficient in MySQL, REST APIs, and CI/CD pipelines (Microsoft & AWS).

• Familiar with HTML/CSS, JavaScript, C#, MVC, AJAX, and jQuery.

• Knowledge of PCI, SOC, OWASP Top 10, and basic networking (TCP/IP, LDAP, OAuth).

• Strong track record leading cross-functional teams and customer-facing migrations.

• Skilled in Agile/Scrum, Jira, and project/resource prioritization.

• Excellent communication, leadership, and conflict resolution abilities.

• Detail-oriented, strategic thinker with a proactive, self-driven approach.

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $140,000 - $150,000 USD per year 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

Please note this role is supporting our Faith Vertical Solution: https://www.togetherwork.com/vertical-solutions/faith/

 

 

Job Summary 

We are seeking a skilled Customer Support Consultant to join our team and provide exceptional technical support and troubleshooting services for our platform, Dynamics 365 software products, and related applications. As a Customer Support Consultant, you will play a critical role in communicating effectively with clients and internal teams to identify, analyze, and resolve issues promptly.

Responsibilities 

• Provide technical support and troubleshooting for the platform, Dynamics 365 software products, and related applications
• Communicate effectively with clients and internal teams to identify, analyze and resolve issues
• Document solutions and best practices for common problems and share them with the support team and the Dynamics 365 community
• Collaborate with developers, consultants and project managers to deliver high-quality solutions and customer satisfaction
• Stay updated on the latest features, functionalities and trends of Dynamics 365 software products

 

Requirements 

• 1+ years of experience in Dynamics 365 Sales and Customer Service applications or Salesforce 
• Bachelor’s degree in computer science, information technology, or a related field.
• 3+ years of experience in technical support.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Knowledge of customer service principles and practices.
• Understanding of the Software Development Life Cycle (SDLC)

 

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 9 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $55,000- $60,000 USD per year 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

This role will be supporting our Associations vertical solution https://www.togetherwork.com/vertical-solutions/associations/

 

 

 

This is a temporary position expected to work through December 2026. Please note this role is hybrid in Columbus, GA Tues-Thurs however we are open to remote candidates outside of Columbus, GA. 

 

Job Summary

The Professional Services Specialist is responsible for managing projects that enhance and perpetuate the customer journey across products in our Higher Education vertical. This includes, but is not limited to, product user training, public presentations, documentation and instructional design. The Professional Services Specialist is organized and skilled at solving complex problems with a goal of achieving customer satisfaction. The Professional Services Specialist works closely with members of other cross-functional teams and departments to complete tasks and achieve goals according to project timelines. Individuals in this role must be self-motivated with the ability to take initiative and communicate effectively with other team members, stakeholders and external customers.

 

Responsibilities

Project Management – 25% of time:

• Oversee projects to ensure satisfactory timeline completion as expected by internal and external customers.
• Lead meetings with customers and/or their vendors to extract and document requirements.
• Provide ongoing updates and track progress throughout project.
• Provide timely consultation for problem resolution.
• Provide high level of customer service throughout duration of the project.

Training and Documentation – 75% of time:

• Maintain thorough knowledge of all Higher Education/Fraternal products and services.
• Create and maintain training materials and documentation, to include videos, knowledge bases, Learning Management System (LMS) courses, and other in-app help for products and services.
• Facilitate training sessions, either virtual or in person, to external users for all products and services.
• Assist other team members as needed with preparation for training events.
• Collaborate with other cross-functional teams and departments to create and execute customer communication and education plans.
• Coordinate ongoing training and education to ensure users are positioned to maximize benefit of products and services.
• Provide insight to improve customer education resources.

 

Requirements

• At least 2 years of experience in training development, project management, or similar client-facing roles, with a focus on training end-users and creating effective learning materials.
• Excellent project management and organizational skills with the ability to multi-task.
• Exceptional written and verbal communication skills, including process documentation, persuasive writing, public speaking, and relationship-building.
• Skilled in examining and re-engineering operations and procedures to develop repeatable processes.
• The ability to simplify and explain complex logic and processes in a manner that is easy to understand.
• Strong customer-focused approach with proactive communication and responsiveness to inquiries, ensuring high levels of satisfaction.
• Proficiency in Microsoft Office, Adobe Acrobat, and other presentation tools, with the ability to leverage technology for effective training and communication.

Preferred

• Bachelor’s degree.
• Experience in training software users and facilitating effective learning sessions.
• Hands-on experience editing training videos and working with Learning Management Systems (LMS).
• Proficiency with Monday.com is strongly preferred.
• Familiarity with fraternal organizations is strongly preferred.
• Membership in a fraternity or sorority is a plus.

 

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles. 

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $40-45,000 USD per year

 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

Please Note: This is a temporary position expected to work until the end of December 2026. This is a Hybrid position reporting to the Columbus, GA office Tues-Thurs. 

 

Job Summary:

The Migration Specialist within Togetherwork's Higher Education business vertical plays a key role in ensuring our customers experience a smooth transition from one platform to another. In this role, you’ll manage the migration process from start to finish, focusing on accurate data transfers, minimizing disruptions, and addressing customer concerns along the way. This position requires a blend of technical know-how, excellent problem-solving skills, and strong communication to help clients feel confident and supported during the migration.

 

Job Responsibilities

•  Customer Migration Support
  • Serve as the primary point of contact for customers throughout the migration process, providing clear communication and updates.
  • Maintain a thorough understanding of national and chapter-level requirements for assigned organizations.
  • Adhere to best practices, processes, and standards for data migration to ensure quality and compliance.
  • Complete detailed account reviews to prepare and strategize for successful migrations.
  • Schedule migrations and proactively identify and resolve any data errors or corruption points.
  • Coordinate and execute the end-to-end migration process
  • Manage assigned risks and monitor potential impacts to ensure timely and successful migrations.
  • Test migrated data and systems to identify errors or inconsistencies, addressing issues promptly.
  • Identify potential risks in the migration process and recommend strategies to mitigate them.
  • Troubleshoot technical issues during migrations, escalating complex problems to appropriate teams as needed.
•  Internal Communication
  • Document all correspondence related to chapter management in detail for accurate record-keeping.
  • Attend internal migration meetings to provide feedback on account statuses, workload, and processes.
  • Work with subject matter experts and project teams to identify requirements for migration success.
  • Maintain assigned account boards, keeping team members updated and aligned on migration progress.
  • Collaborate with cross-functional teams to ensure smooth and efficient migrations.
•  External Communication
  • Guide customers through the migration process by prompting them on required actions and timelines.
  • Provide software support and training throughout the migration, ensuring customers are comfortable with the new platform.
  • Answer customer questions about migration data, processes, and product comparisons.
  • Develop and maintain strong relationships with chapter administrators, including undergraduate leaders, advisors, and international headquarters leadership.
  • Respond promptly to all client communications and field incoming calls in accordance with our customer service philosophy.
  • Interpret and escalate client requests, concerns, and suggestions for product enhancements to internal teams for further evaluation.

 

Requirements

• High school diploma
• At least 6 months of experience in a customer service, customer support, or client management role. 
• Strong organizational skills with the ability to manage multiple projects.
• Excellent problem-solving abilities with high attention to detail.
• A self-starter with the ability to work with people in a team capacity and independently. 
• Clear and professional communication skills, both written and verbal.
• Proficient with MS Outlook, Teams, and other Office365 applications.

 

Preferred

• Experience working with fraternal organizations or similar administrative structures.
• Background in technical support.
• Prior experience in data migration, system implementation, or related technical roles.
• Experience with Zendesk or Monday.com

 

 

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles. 

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $35,000 USD per year

 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

Job Summary 

Join our dynamic team as a Staff Accountant, where you will play a pivotal role in financial reporting, budgeting, and accounting functions for our clients. This position is ideal for someone who thrives in both financial analysis and client-facing interactions, helping businesses understand their financial health and make informed decisions.

As a Staff Accountant, you will develop and maintain accounting principles, practices, and procedures to ensure accurate financial reporting and forecasting. You will be responsible for budgeting, expense tracking, and financial analysis, collaborating closely with clients and internal teams to provide top-tier financial support.

Responsibilities 

Client Empowerment & Financial Guidance

• Guide clients in creating annual budgets, analyzing historical data to forecast financial performance.
• Assist clients in expense tracking and monthly contributions to enhance financial planning.
• Work directly with client management teams to interpret financial data and provide strategic financial insights.
• Conduct two business review meetings per year with each client to discuss financial performance, budgets, and upcoming projects.

Accounting & Financial Reporting

• Prepare financial reports, including balance sheets, profit and loss statements, and cash flow statements.
• Perform general ledger management, ensuring accuracy in financial transactions and reconciliations.
• Ensure timely invoicing and payment processing by collaborating with the Accounts Receivable and Accounts Payable teams.
• Maintain financial records and compliance standards (GAAP/IFRS).

Collaboration & Internal Communication

• Work closely with Accounts Receivable and Accounts Payable teams through daily collaboration and team meetings.
• Develop and present financial reports to internal and external stakeholders for analysis and decision-making.
• Engage in cross-functional collaboration with internal departments to streamline financial processes.

Requirements 

• Bachelor’s Degree in Accounting
• 1-3 years’ experience in public accounting, corporate finance, or an equivalent role
• Strong understanding of financial reporting, budgeting, and bookkeeping principles
• Ability to analyze financial data, identify trends, and provide actionable insights to clients
• Excellent communication skills with a customer-focused approach
• Strong attention to detail and ability to manage multiple clients 

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability.
• Basic Life 
• 401(k) option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability.
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $40,000 - $44,000 USD per year 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

Please note this role is an on-site position at the Tuscaloosa, Alabama or Columbus, GA office.

 

Job Summary

As a Customer Support Representative for our SaaS application, you will begin as Tier 1 support, handling customer inquiries, troubleshooting issues, and ensuring timely resolutions. However, we are looking for someone with Tier 2 capabilities who can take on more complex technical challenges over time. Within six months, you will be expected to operate at a Tier 2 level, handling escalated issues independently, collaborating with internal teams on product improvements, and proactively identifying solutions to recurring problems. While there is no separate Tier 2 team at this time, this role is designed for someone who can go beyond basic troubleshooting and take ownership of more advanced technical issues.

 

Responsibilities

• Provide Tier 1 customer support via phone and email, ensuring prompt responses and resolution.
• Meet first-response and resolution time SLAs.
• Independently troubleshoot advanced technical issues and reduce reliance on escalations.
• Support payment processing inquiries, including reconciliation, chargebacks, and point-of-sale terminal issues.
• Be part of the off-hours on-call rotation for evenings, weekends and holidays.
• Collaborate with Product Management, Engineering, and leadership to resolve complex technical issues.
• Document solutions for recurring issues and contribute to an internal knowledge base.
• Assist in user acceptance testing for application releases.
• Train and educate customers on best practices to increase feature adoption and reduce support dependency.
• Identify and suggest improvements for internal processes and product functionality based on customer feedback.
• Proactively diagnose system issues beyond standard troubleshooting, providing in-depth analysis and potential fixes.
• Act as a technical subject matter expert for internal teams and customers.

 

Growth Expectation

• Within six months, you will be expected to operate at a Tier 2 level, taking full ownership of complex technical issues.
• Training and mentorship will be provided, but you should have the technical aptitude and experience to transition quickly.
• Success will be measured by your ability to resolve advanced issues independently, contribute to product and process improvements, and reduce reliance on Engineering escalations.

 

Requirements

• Bachelor’s degree in Information Systems, Business, or equivalent experience.
• 3+ years of experience in customer support, with demonstrated Tier 2 troubleshooting skills.
• Strong troubleshooting ability for SaaS applications, integrations, and payment processing systems.
• Excellent problem-solving skills and a proactive approach to resolving technical issues.
• Strong written and verbal communication skills.
• Ability to analyze system behavior and identify underlying technical issues.
• Experience documenting solutions, workflows, and best practices for internal and external use.
• Comfortable working across teams, including Product Management, Engineering, and leadership.
• Ability to manage multiple tasks, prioritize effectively, and work independently.
• Strong time and project management skills.
• · Ability to remain calm under pressure and adapt to evolving customer needs.

 

Preferred Skills

• Experience with O365 tools.
• Proficiency in Zendesk or similar ticketing systems.
• Knowledge of SQL, HTML, or JavaScript is preferred.
• Prior experience with Doubleknot or similar SaaS solutions for admissions-based organizations.
• Strong analytical thinking and ability to diagnose complex system issues.
• A proactive approach to learning and taking on additional responsibilities.

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles. 

The Company offers a comprehensive employee benefits program, including: 

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability  

• Basic Life 
• 401K option with 100% company match  
• Flexible paid personal/vacation time built on mutual trust and accountability  
• 10 sick days annually  
• 10 company paid holidays  
• 6 weeks paid parental leave  

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.  

Salary Range Disclosure 

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork’s total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more. 

Salary Range 

US Remote: $50-55,000 USD per year  

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more. 

 

 

Job Summary 

The Tax Associate will work with the tax and cross-functional teams to support various tax functions. This includes preparing accurate tax filings, performing reconciliations, and supporting the month-end close process. This role offers the opportunity to gain exposure to compliance, audits, research, and process improvement initiatives.

Responsibilities 

• Manage and verify sales tax exemption certificates.
• Work with the tax team to respond to and resolve tax notices.
• Prepare work papers and schedules for sales tax, property tax, and gross receipts tax.
• Prepare tax registrations, POAs, and other forms required by taxing jurisdictions.
• Perform routine tax accounting tasks such as reconciliations.
• Identify and contribute to process improvements to enhance tax compliance and reporting efficiency.
• Document and maintain standard operating procedures for tax-related activities.

Requirements 

• Bachelor's degree in Accounting, Finance, or Business.
• 2 years of sales tax compliance experience.
• Exposure to multiple business tax types preferred.
• Strong understanding of sales tax regulations and experience with tax software (e.g., Avalara).
• Proficiency in Microsoft Excel and Office Suite tools.
• Excellent attention to detail, organizational skills, and the ability to manage multiple tax-related tasks.
• Strong communication skills for cross-functional collaboration.

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $65,000- $75,000 USD per year 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

Please Note: this role will require an Excel Assessment.

 

Job Summary:

As the Senior Product Manager for the Petcare vertical, you will identify customer problems, perform discovery to capture feedback, design new product experiences, and bring them to market for customers. You will primarily be responsible for getting new products off the ground and scaling, including partnering with teams for acquisition, as well as driving adoption and of the existing product experiences using adoption, engagement, and retention metrics.   

Responsibilities:

• Collate feedback from customers, prospects, competitors, industry sources, cross-functional partners, and metrics to identify problems to solve for our customers. 
• Partner with design and engineering teams to build and deliver functionality that solve customer problems with a focus on MVP, capturing metrics and innovating forward.  
• Collaborate closely with teams to ensure timely delivery of planned features and address gaps as needed.
• Drive adoption of existing product experiences using key metrics such as CAC, LTV, APRU, Churn rates.  
• Partner with sales and marketing teams to drive customer acquisition.  

Requirements:

 

• 3-5+ years of product management experience, preferably in SaaS (enterprise or SMB)
• Passion for developing and leading exceptional product experiences.
• Strong collaboration with engineering and design teams.
• Curiosity for understanding and solving customer problems.
• Data-driven problem-solving and decision-making skills.
• Clear and concise communication across all organizational levels.
• Solid understanding of product discovery, development, and software architecture.
• Strong documentation skills and proficiency with tools like Jira, Confluence, and Figma.
• Ability to navigate ambiguity and make informed decisions with incomplete information.
• Proven track record of driving positive business outcomes.

Nice To Have:

• Experience in the Petcare industry and familiarity with Petcare services.  
• Design-thinking exposure and experience with design tools and prototyping.
• Experience with customer survey, feedback and analytics tools like Google Analytics, Full Story, Pendo, or others.  
• Experience working with APIs for integrations.  
• Experience with B2B2C software models.  
• Experience with jobs-to-be-done framework or similar customer-centric methodologies.  

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

 The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork’s total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

 Salary Range

US Remote: $120,000- $130,000 USD per year 

 Who we are

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

This role is supporting our Petcare Vertical Solution: https://www.togetherwork.com/vertical-solutions/pet-care/