Job Summary 

Customer Support Representatives for the Doubleknot SaaS application provide guidance and technical support to a portfolio of admissions-based nonprofit organizations that use our software. You will be responsible for delivering high-level technical support; communicating clearly with clients as well as internal teams to achieve resolution on priority issues; training customers on best practices to support feature adoption; ensuring a smooth transition for newly implemented customers; and maintaining excellent client relationships. You will be required to expertly communicate details about customer issues to help facilitate prompt, positive outcomes with the goal of retaining and expanding our customer base.

Responsibilities 

• Respond to customer requests via phone or email in a timely and responsive manner
• Maintain first time to response and time to resolution SLA's
• Follow incidents through to resolution and resolve all associated tickets.
• Be a part of the rotation that covers daily support Monday through Friday 7:30am PST to 7:30pm EST
• Be a part of the off-hours on-call rotation for weekends and holidays.
• Work with Product Management, Engineering, and management to resolve escalations
• Educate, support, and communicate with all clients to increase client satisfaction and retention.
• Help identify opportunities and gather requirements to improve our products, processes, and programs to better meet customer needs.
• Assist in user acceptance testing in support of application releases.
• Work collaboratively with other Customer Support Reps to ensure responsiveness to all customer requests.
• Help to document processes and relevant support material as needed
• Assist in the maintenance of customer self-service material and tools 
• Help implement any necessary preventive measures to reduce customer faults and issues 
• Help drive roadmap items and enhancements from customers 
• Respond to client questions and issues specific to the product and our integrated payments platform 
• Working directly with clients, to quickly resolve questions related to payment processing, reconciliation, chargebacks, point-of-sale terminal issues, etc. 
• Help reconcile revenue reporting variances 
• Document frequently asked questions and preparing knowledge-based content 
• Maintain client awareness of release notes, free webinars, and latest software features
• Document requirements and user stories for production issues and feature requests 
• Assist with training of newly implemented customers in Doubleknot 

Requirements 

• Bachelors degree in Information Systems, Business or Equivalent Experience
• 3+ years of experience as a Customer Support Representative
• SaaS software support knowledge
• Excellent customer service skills.
• Strong written and verbal communication and presentation skills.
• Acute attention to detail and documentation.
• Excellent follow-through
• Ability to learn new tools and software quickly.
• Strong organizational skills.
• Must be able to multi-task and manage tasks from clients.
• Exceptional time and project management skills.
• Ability to interact with all levels of management internally, and with customers.
• Strong customer engagement service skills to drive improvements.
• Natural curiosity and problem-solving skills.
• Ability to work independently and collaboratively.
• Initiative, focus, and passion for seeing our clients, and our Company, succeed.
• Ability to stay calm under pressure and respond to customer needs quickly and effectively.

Desired Skills:

• Experience with O365 Tools
• Experience using Zendesk or another client support portal
• An understanding of SQL Server, HTML, JavaScript
• Experience using Doubleknot or other Saas solutions utilized by admissions-based organizations
• Experience in software troubleshooting
• Tenacity in problem-solving with positive outcomes.
• Motivated to increase capacity and responsibility.
• Customer Service Focus: Ability to use discretion and independent judgment to solve complex problems.

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $50,000- $60,000 USD per year 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

 

Job Summary

The Accounts Receivable Specialist position supports our client base by overseeing all areas relating to Account Receivables for assigned clients and is also responsible for monthly open balance statements, billing transactions, monitoring incoming payments, and spotting accounting discrepancies.

Responsibilities 

For specifically assigned accounts and/or groups of accounts, the AR Specialist will be responsible for all tasks involved in the accounts receivable cycle, including:

• Process and oversee funds received by various means (including checks, cash, credit card, direct credit and direct debit), and allocate on an accurate and timely basis.
• Provide customer service for synagogue and congregant requests & transactions.
• Prepare and deliver monthly and annual statements as required.
• Sync daily data from accounts receivable software to QuickBooks file.
• Set up one-time payments and recurring payment plans.
• Process and oversee posting of daily and annual billing.
• Provide ad-hoc and scheduled reports as needed.
• Research bank reconciliation discrepancies.
• Process refunds as needed.
• Send daily deposit reports.
• Maintain updated charge types.
• Maintain client files.

Teamwork

• Effectively communicate with Account Managers and other Kesef departments as needed.
• Oversee data entry staff, and provide guidance and instruction as needed.
• Undertake other tasks and/or projects as required to support the wider Kesef Team.

Requirements 

• Bachelor Degree in Finance, Accounting, or related field or at least 4 years equivalent office work experience as an Accounts Receivable Specialist or similar role.
• Microsoft Office proficiency (Outlook, Excel, SharePoint, Teams etc)
• Comfortable working with technology and productive within a remote work environment
• Excellent verbal, written, and interpersonal communication skills
• Superb time management skills and ability to prioritize effectively
• Self-motivated and adaptable
• Positive attitude towards learning new skills and systems
• Strong organizational & mathematical skills
• Understanding of basic bookkeeping principles
• Ability to work independently and collaboratively within a team.

Preferred

• Knowledge of electronic banking and other financial management products and services
• Accounting, Banking and/or Bookkeeping experience (QuickBooks)
• Experience in accounts receivable (or accounts payable)
• Experience in driving process improvement
• Synagogue knowledge and experience
• Experience with ShulCloud software
• Experience with Monday.com software

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $40,000 - $50,000 USD per year 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

JOB SUMMARY: 

We are seeking an experienced Product Manager to join our dynamic and fast-paced team in the nonprofit space. As a Product Manager, you will be responsible for identifying customer needs and business objectives, articulating what success looks like, and rallying team members to help turn that vision into reality. You will work with cross-functional teams to design, build, and roll-out products that deliver the company's vision and strategy.

 

RESPONSIBILITIES: 

• Gain a deep understanding of customer experience, identify and fill product gaps, and generate new ideas that grow market share, improve customer experience, and drive growth.
• Develop product positioning strategies and a clear roadmap
• Translate product strategy into detailed requirements and prototypes.
• Create buy-in for the product vision both internally and with key external partners.
• Manage the entire product lifecycle from ideation to launch.
• Ensure timely completion of the product without cost overruns.
• Drive the execution of all processes in the product lifecycle, including product and market
• research, competitor analysis, planning, positioning, requirements and roadmap development,
• and product launch.
• Collaborate closely with engineering, operations, marketing, and sales teams in the
• development, QA, and release of products, and balance resources to ensure success for the
• entire organization.
• Develop product positioning and messaging that differentiates the company across primary
• market segments.
• Appraise new product ideas and strategize appropriate go-to-market plans.
• Analyze product requirements and develop appropriate programs to ensure they're met.
• Develop, implement, and maintain production timelines across multiple departments.

REQUIREMENTS: 

• 4+ years of experience in product management.
• 2+ years of experience serving nonprofits in a B2B company.
• Previous experience working in a Scrum environment.
• Previous experience with JIRA.
• Strong technical understanding and technical acumen, such that you can engage with your

Engineering counterparts in a collaborative and highly productive manner.

• Ability to quickly absorb technical concepts and communicate them to a non-technical audience.
• Go-getter mentality, excited to solve our most challenging problems.
• Deep customer empathy and curiosity that's paired with knowledge of how to gather and synthesize customer needs.
• Excellent verbal and written communication skills
• Strong project management skills with the ability to manage multiple priorities simultaneously coupled with a data-driven mindset.

If you are passionate about building products that customers love and have the experience and skills we

are looking for, we encourage you to apply for this exciting opportunity.

 

Preferred

• Bachelor’s degree
• Salesforce experience is a strong plus.
• Previous experience working for a Saas company
• Experience with MS Office 365 – Outlook, Teams, Word
• Familiarity with prioritization frameworks such as ICE and RICE

• Ability to run product workshops

 

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

 

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork’s total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

 

Salary Range

US Remote: $100,000.00 - $110,000.00 USD per year

 

Who we are

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

 

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

 

 

 

Job Summary 

Togetherwork is a family of SaaS solutions that focuses on organizational management, administration, and payment processing. This full-time position is located within the Operations area, where you’ll play a key role in assisting our portfolio companies’ customers in reconciling hardware and software issues with their payment processing. In this role, you will provide direct support over the phone, via e-mail, and across our Zendesk customer support platform. You will be responsible for defining and diagnosing issues by applying technical expertise, product knowledge, communication skills, troubleshooting methodologies, and problem-solving skills. Determine the root problem cause and provide a resolution to the customer with clear and concise communication.

Responsibilities 

Interactive Customer Support - 80% | Documentation – 20%

1. Provide customers with assistance through phone, e-mail, or Zendesk customer support application.
2. Advise and educate customers on best practices and proper configuration to achieve optimal results.
3. Work with customers to resolve hardware configuration issues.
4. Respond promptly to customer inquiries; handle and resolve customer complaints when able.
5. Recognize and escalate issues to higher support levels, and redirect problems to appropriate resources.
6. Log all incidents into the ticket tracking system as per departmental standards.
7. Assist in the creation of knowledge base articles as they pertain to the present and future environment
8. Review user’s guides, technical manuals, FAQs, and other customer documentation to ensure accuracy and effectiveness in communicating concepts and information
9. Aid in the analysis of support logs to spot common trends and underlying problems
10. Provide exceptional customer support and relationship management that distinguish Togetherwork Client Services as superior in the industry.
11. Stay current with system information, changes, and updates
12. Applicants should be comfortable with telephone support as needed.
13. Applicants should be comfortable composing precise and professional emails.

Ongoing Duties

1. Meet or exceed annual goals.
2. Comply with all company policies and procedures.
3. Represent the company to clients and the public.
4. Manage time-sensitive tasks on a daily basis.
5. Protect confidential information.
6. Contribute to the company goals and objectives.
7. Other duties as required.

Requirements 

1. Associate degree, or two or more years of equivalent experience in a software support role.
2. Basic understanding of web technologies, web navigation, and Microsoft Office tools.
3. Ability to assess each customer’s knowledge and tailor responses to their level of understanding.
4. Work well with people from different disciplines with varying degrees of technical experience.
5. Take a consultative and collaborative approach when assisting customers to achieve their objectives.
6. Ability to engage and listen to customers, to extract the information necessary for an efficient and accurate diagnosis.
7. Excellent diagnostic, analytic, and problem-solving skills.
8. Ability to identify the root cause of an issue and write concise, accurate, and explicit bug reports.
9. Detail-oriented, with excellent organizational skills, and able to manage multiple issues simultaneously.
10. Excellent verbal and written communication skills.
11. Exceptional interpersonal and customer care skills; ability to manage the customer relationship while also addressing technical issues.
12. Ensuring that customers are not just satisfied, but delighted, with the exceptional level of support we provide.

Preferred 

1. Experience with Zendesk.
2. Previous job-related experience with payment processors.
3. Previous job-related experience with troubleshooting terminals/POS devices.

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $40,000- $45,000 USD per year 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

Job Summary 

Togetherwork provides Software-as-a-Service solutions to several communities and businesses. We are looking for an experienced Marketing Manager with an emphasis on B2B lead generation to help drive our growth efforts and support companies we operate within Electronic Waivers and Nonprofit Tax Filings products.

Responsibilities 

• Develop and manage digital and traditional marketing campaigns across platforms to drive high-quality leads to the sales pipeline.
• Manage a range of marketing activities including webinars, events, SEO, SEM, email, social, website content, materials and other creative development, and promotions.
• Collaborating with the internal team (including Event, Product and Sales) and external vendors ensuring alignment and timely, high-quality delivery.
• Assist in bi-monthly strategy calls to discuss lead generation performance versus forecast and discuss strategies to achieve goals.
• Deliver weekly and monthly reporting to the management team and actively monitor the contribution of marketing to the overall revenue targets.
• Develop marketing outreach around new product releases and assist with Go to Market plans.
• Analyze current marketing activities, performance, and investment levels, and recommend improvements.

Requirements 

• Four-year degree in marketing or a related field
• 3+ years of successful B2B lead generation experience with track record of being accountable to lead generation goals
• Strong demonstration of a “test, measure, learn” mentality
• Strong ability to learn new platforms (e.g., Salesforce, HubSpot, Facebook ads, etc.)
• Excellent communication (written and verbal) and organizational skills
• Ability to strategize and present opportunities
• Eagerness to drive growth

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $55,000 - $65,000 USD per year

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

 

Job Summary

We are looking for a business development representative to join our team who will be responsible for selling our business management and integrated payments solution to prospective customers. We are seeking a highly motivated individual with excellent communication skills and a strong desire to learn and expand their knowledge of sales for a future career. The Business Development Representative (BDR) will play a crucial role in our growth journey and excel in a fast-paced environment. The ideal candidate should have 1-3 years of experience in a sales environment, exceptional communication and relationship-building skills, and the ability to thrive in a dynamic work environment. Success in this role may lead to opportunities for advancing into a sales role with more responsibilities and higher compensation.

 Responsibilities 

• Comfortably initiate and manage outbound cold calls to potential leads. 
• Identify and qualify customer prospects and gain an understanding of their needs and pain points with the end goal of setting appointments. 
• Actively engage in proactive outreach campaigns to generate new leads and business opportunities. 
• Be highly motivated and focused to achieve their goals. 
• Be flexible and adaptable in a rapidly evolving industry and market. 
• Take initiative to identify opportunities for improvement and suggest solutions. 

Requirements

• 1-3 years of experience in a fast paced, cold/warm calling, sales environment.
• Proven track record of success in an activity sales process, requiring cold calling and lead generation.
• Develop leads into prospects and set appointments by understanding their challenges/needs and effectively communicating our value.
• Identify prospect needs by leveraging key contacts within an organization.
• Familiarity with CRM software
• Strong interpersonal and communication skills
• Self-motivated with a strong desire to meet and exceed targets.
• Demonstrated adaptability, resilience, and empathy.
• Exceptional time management skills
• Willingness to take initiative and be a team player.

 Preferred

• Experience in SaaS and the pet care industry.
• Knowledge of Salesforce
• B2B sales experience
• Previous experience with, scripts, ZoomInfo, LinkedIn Sales Navigator
• Experience giving sales presentations and conducting product demos

 Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

 The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork’s total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

 Salary Range

US Remote: $45,000- $50,000 USD per year plus bonus

 Who we are

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

Job Summary

The Client Payroll Specialist is the liaison between the client and the client’s payroll vendor.  As a Client Payroll Specialist, you will play a vital role in processing payroll for our clients who utilize a variety of payroll platforms. You will be responsible for ensuring timely and accurate payroll processing while delivering exceptional customer service to our clients. This position requires a detail-oriented, client-focused individual with a strong understanding of payroll processes and regulations.

Responsibilities 

• Process payroll accurately and on time for multiple clients.
• Act as the primary point of contact for client inquiries and issues related to payroll. Provide timely and professional assistance to resolve client concerns.
• Maintain client contact to ensure payroll data is received and approved in a timely manner.
• Securely maintain and update payroll data sent by clients.
• Generate and distribute various payroll reports and statements to clients per contract.
• Identify and resolve payroll discrepancies and issues.
• Maintain comprehensive documentation of client interactions, issues, and resolutions.
• Suggest and implement process improvements to enhance the efficiency and effectiveness of our payroll services.
• Prepare periodic forms such as Disability and Workers Compensation.
• Implement and maintain General Ledger mapping between Payroll Processor and QB.
• Assist internal departments with payroll information as requested.

Requirements

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• Two or more years experience in payroll processing, preferably with Paychex or ADP payroll systems.
• Excellent attention to detail and accuracy.
• Outstanding communication and client-service skills.
• Ability to handle confidential information with discretion.
• Proficiency in using payroll software and Microsoft Office Suite (Excel, Word, Teams).
• Highly organized with the ability to manage multiple tasks and deadlines effectively.

Preferred

• Familiarity with Monday.com is a plus.
• Previous experience managing a portfolio of clients
• Experience with QuickBooks or General ledger highly preferred
• Experience with payroll mapping
• Previous work experience with Non- Profit organizations

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

 The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork’s total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $55,000- $65,000 USD per year

 Who we are

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

Job Summary

As the Marketing Services Manager, you will be responsible for overseeing the strategy, planning, execution, and optimization of our marketing services campaigns and Recruitment Network software. You will lead a team of Marketing Services Specialists and collaborate with cross-functional teams to drive marketing services revenue and initiatives that align with our business goals and objectives. Your ability to strategize, prioritize, collaborate, innovate, and manage resources effectively will be crucial to your success in this role.

 Responsibilities 

1. Marketing Strategy: Develop and implement comprehensive marketing strategies that support the company's revenue goals and objectives.
2. Project Management: Manage the planning, execution, and tracking of all marketing campaigns and initiatives, ensuring they are completed on time and with the highest quality.
3. Team Leadership: Lead and mentor a team of Marketing Services Specialists by providing guidance, feedback, and support to help them achieve their goals.
4. Market Research: Stay updated on industry trends and market conditions, conducting market research to identify opportunities and threats.   
5. Cross-functional Collaboration: Work closely with other departments such as Sales, Product, Account Relations, Marketing, and Support to ensure alignment of Marketing Services efforts with overall business strategy.
6. Analytics and Reporting: Utilize analytics tools to track and analyze the performance of marketing initiatives. Provide regular reports and insights to the leadership team.

 Requirements

• Bachelor's degree in Marketing, Business, or a related field.
• 2-5 years proven experience in marketing management or a related role.
• Excellent customer/account relations track record.
• Strong project management skills with a track record of successful campaign execution.
• Familiarity with marketing software and tools (e.g., CRM, email marketing platforms, analytics tools).
• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Strategic thinker with a results-oriented mindset.
• Creative problem solver with a passion for marketing.

Preferred

• Appreciation for the performing arts.
• Marketing agency management experience
• Previous experience with Salesforce, basecamp, front, teamup, constant contact, statamic, slack, teams, O365

 Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

 The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork’s total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

 Salary Range

US Remote: $60,000- $70,000 USD per year

 Who we are

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

 

JOB SUMMARY: 

The Lead Software Engineer position reports to Vice President, Software Engineering and is responsible for the development, delivery and support of applications leveraging his/her expertise and knowledge of multiple systems/customer areas to help build a robust, scalable, and reliable platform. You will be a part of an experienced engineering team and work with passionate leaders on challenging topics. The ideal candidate will possess a good balance of technology and people management skills; has a keen desire to deeply understand our products and services to push our technology forward with respect to functionality, performance, reliability, and scalability and fully own the delivery of the product.

RESPONSIBILITIES: 

• Perform coding/configuration, testing, implementation, and documentation on solutions developed including design specifications.
• Perform applications programming activities, to include code, test, debug, document, maintain, and modify applications programs.
• Layout technical vision for the team and lead the design for the product while ensuring high quality development.
• Leverage modern cloud-first technologies to create efficient and performant processes.
• Partner effectively and influence peers and senior leadership both within the organization.
• Ability to extract, analyze, and report data.
• Strong attention to detail when identifying data relationships, trends, and anomalies.
• Thinking through long-term impacts of key design decisions and handling failure scenarios.
• Maintain awareness of industry trends and evaluate applicability of new software tools to
• platform development.
• Serve as a coach and mentor to more junior developers to include delegating and managing tasks, as appropriate.
• Commit to overall deliverables with customers and/or management.
• Perform other duties as assigned.

REQUIREMENTS: 

• 5-10 years experience as a Lead Software Engineer or similar role
• Bachelors in Computer Science of related field
• Experience in building large scale distributed systems with high availability, scalability, and resilience.
• An advanced understanding of processes and practices which contribute to the reliability, maintainability, security, simplicity, performance, and testability of software.
• Experience in Scrum methodologies
• Demonstrated success in defining and implementing process improvements.
• Participate in vendor relationship, contract management, and implementation planning.
• Experienced knowledge of maintaining and debugging live software systems.
• Proactively engage in the remediation of software issues related to code or solutions quality, security, and/or pattern/frameworks and software usability or end user related issues.
• Deep understanding of issues involved in delivering, deploying, and supporting an integrated suite of products.
• Ability to grasp new areas; and adapt to changes.
• Proficient in AWS Cloud Eco System.
• Proficient in CI/CD process and tools.
• Proficient in Javascript and Javascript frameworks
• Proficient in PHP and PHP frameworks.
• Proficient in Database technologies.
• Proficient in mobile development (iOS/Android) 

Preferred

• Knowledge and experience working in the payments industry.
• Proficient in MySQL
• Experience with distribution methodologies around .Net applications
• Previous experience with React and React Native
• Previous knowledge of Rock climbing or gym experience
• Previous B2B experience with a customer base of 1000+ customers

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

 The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork’s total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $120,000- $130,000 USD per year plus bonus

Who we are

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

Note: This position requires an assessment where you will have to build a website. Instructions will be provided during the interview process.

JOB SUMMARY: 

The Product Developer is responsible for implementing design & analysis specifications using our documented development standards and contributing to each step of the design and development process. The ideal candidate will have a strong technical background in .NET and JavaScript software development. 

RESPONSIBILITIES: 

• Design and build new features, modules and products through a full stack of technologies, platforms and languages.
• Adoption of best practices, coding standards, and software development methodologies within the team.
• Supporting and maintaining the work produced by the department
• Research other technologies and solutions to see how they could be applied to our product suite
• Conduct peer code reviews and ensure code quality, performance, and scalability of the applications
• Work directly with the rest of the company in assisting with the products and/or client concerns
• Occasionally communicate with clients via phone and email
• Stay updated on the latest trends and advancements in development, software engineering, and technology domains to drive innovation and improve development processes
• Ensure compliance with security and data protection standards, industry best practices, and regulatory requirements.
• Other related duties as assigned

 

SKILLS

• Excellent client service and communication skills
• Must possess sound decision-making skills
• High work standards-work ethic, task completion, consistency, follow up, accuracy/attention to detail, time management
• Personal management skills-accountability, self-management, adaptability, creativity, initiative, implementation skills, and problem solving

 

REQUIREMENTS: 

• University Degree or College Diploma in Computer Science, or 3-5 equivalent related work experience
• 3-5 years of SQL experience
• 3-5 years of hands on expertise in .NET development frameworks, such as ASP.NET, VB.Net, and C#
• Must currently reside in Manitoba or be willing to relocate upon receiving a job offer
• In-depth knowledge of software engineering principles, design patterns, and best practices
• Proficient in using development tools and technologies like Visual Studio and Git
• Solid understanding of web technologies, including HTML, CSS, JavaScript, and front-end frameworks (jQuery, Angular, React, etc.)
• Familiarity with cloud platforms (Azure, AWS)
• Strong analytical and problem-solving abilities
• Ability to manage multiple projects and priorities simultaneously
• Experience in the software development life cycle (SDLC) and project management methodologies

 

PREFERRED: 

• Experience with RESTful APIs
• Experience with microservices architecture

• Experience with agile software development methodologies, such as Scrum or Kanban

 

 

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

 

The Company offers a comprehensive employee benefits program, including:

• Personal training plans and professional development opportunities 
• Flexible work hours 
• Focus on work/life balance
• A modern, creative and open concept office 
• Social Committee Events
• Innovative culture, including hack weeks for everyone 
• Basic Life Insurance for employees and dependents 
• Standard Group Medical & Dental Benefits 
• AD&D/STD/LTD
• Extended Health coverage
• Family Responsibility Leave 
• Group RSP (Retirement Savings Plan) with 100% company match up to 4% of base salary
• Group TFSA (Tax Free Savings Account)
• 15 vacation days annually 
• 12 paid holidays annually
• Profit Sharing 
• Remote work
• Wellness benefit

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

 

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.