Job Summary

Togetherwork is a family of SaaS solutions that focuses on organizational management, administration, and payment processing. In this role, you will be supporting our Rec & Leisure business line by assisting our customers with software that enables studios to offer online registration, tuition calculation and payment options for parents of their dance students. Our software boasts a host of integrated tools enabling
studios to optimize their operations. We are looking for an experienced customer support specialist to join the team and provide top-notch service for our customers.

This hours for this role are Monday - Friday 11 am-7pm EST

Responsibilities

• A detail-oriented, self-learner who enjoys troubleshooting software issues and
  providing clients with solutions that meet their business needs.
• Comfortable answering both processes (how-do-I?) and business (how-should-I?) inquiries and requests.
• Ensure that the customer is successful using our product and that they have great experience doing so. Ideal candidates are eager to join us at the ground level, knowing there is room for growth.
• Responding to client questions and issues including bugs, feature requests, and business processes through phone, chat, and email.
• Working directly with clients, as well as: Development and Quality Assurance teams to identify, triage, and resolve system issues.
• Documenting frequently asked questions and preparing knowledge-based content.
• Documenting requirements and user stories for production issues and feature
  requests.

Requirements

• Strong customer service and analytical skills are a must
• Comfortable helping customers via phone support
• Ability to diagnose and explain complex solutions to technical and non-technical audiences
• Ability to quickly learn computer software and operating procedures
• Proficient in Microsoft Office Suite or related software
• Flexible work schedule; must be able to work on weekends
• Excellent communication (written and verbal) and time management skills
• Proven track record of outstanding performance and achieving goals
• Success-driven, works well in a team and enjoys a dynamic and changing
  environment
• Knowledge and passion for the dance industry
• Previous experience with SaaS or payments industry preferred, but not mandatory

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including: 

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability 
• Basic Life
• 401K option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability 
• 10 sick days annually 
• 10 company paid holidays 
• 6 weeks paid parental leave 
• Culture that values work/life balance and celebrates successes

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.  

Salary Range Disclosure 

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork’s total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more. 

Salary Range 

US Remote: $40-44,000 USD per year  

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities. 

In this role, you will be supporting our Studios vertical. https://www.togetherwork.com/vertical-solutions/studios/ 

 

Please Note: This is a temporary position expected to work until the end of December 2026. This is a Hybrid position reporting to the Columbus, GA office Tues-Thurs. 

 

Job Summary:

The Migration Specialist within Togetherwork's Higher Education business vertical plays a key role in ensuring our customers experience a smooth transition from one platform to another. In this role, you’ll manage the migration process from start to finish, focusing on accurate data transfers, minimizing disruptions, and addressing customer concerns along the way. This position requires a blend of technical know-how, excellent problem-solving skills, and strong communication to help clients feel confident and supported during the migration.

 

Job Responsibilities

•  Customer Migration Support
  • Serve as the primary point of contact for customers throughout the migration process, providing clear communication and updates.
  • Maintain a thorough understanding of national and chapter-level requirements for assigned organizations.
  • Adhere to best practices, processes, and standards for data migration to ensure quality and compliance.
  • Complete detailed account reviews to prepare and strategize for successful migrations.
  • Schedule migrations and proactively identify and resolve any data errors or corruption points.
  • Coordinate and execute the end-to-end migration process
  • Manage assigned risks and monitor potential impacts to ensure timely and successful migrations.
  • Test migrated data and systems to identify errors or inconsistencies, addressing issues promptly.
  • Identify potential risks in the migration process and recommend strategies to mitigate them.
  • Troubleshoot technical issues during migrations, escalating complex problems to appropriate teams as needed.
•  Internal Communication
  • Document all correspondence related to chapter management in detail for accurate record-keeping.
  • Attend internal migration meetings to provide feedback on account statuses, workload, and processes.
  • Work with subject matter experts and project teams to identify requirements for migration success.
  • Maintain assigned account boards, keeping team members updated and aligned on migration progress.
  • Collaborate with cross-functional teams to ensure smooth and efficient migrations.
•  External Communication
  • Guide customers through the migration process by prompting them on required actions and timelines.
  • Provide software support and training throughout the migration, ensuring customers are comfortable with the new platform.
  • Answer customer questions about migration data, processes, and product comparisons.
  • Develop and maintain strong relationships with chapter administrators, including undergraduate leaders, advisors, and international headquarters leadership.
  • Respond promptly to all client communications and field incoming calls in accordance with our customer service philosophy.
  • Interpret and escalate client requests, concerns, and suggestions for product enhancements to internal teams for further evaluation.

 

Requirements

• High school diploma
• At least 6 months of experience in a customer service, customer support, or client management role. 
• Strong organizational skills with the ability to manage multiple projects.
• Excellent problem-solving abilities with high attention to detail.
• A self-starter with the ability to work with people in a team capacity and independently. 
• Clear and professional communication skills, both written and verbal.
• Proficient with MS Outlook, Teams, and other Office365 applications.

 

Preferred

• Experience working with fraternal organizations or similar administrative structures.
• Background in technical support.
• Prior experience in data migration, system implementation, or related technical roles.
• Experience with Zendesk or Monday.com

 

 

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles. 

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $35,000 USD per year

 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

Job Summary

We are looking for a highly motivated Sales Development Representative (SDR) with a passion for sales and a drive to succeed in a fast-paced environment. In this role, you will play a key part in our growth by generating leads and building strong relationships. The ideal candidate has 1-3 years of sales experience, excellent communication skills, and the ability to thrive in a dynamic and rewarding sales setting.

You will support a SaaS company specializing in studio management software. Our platform streamlines operations for studios by offering online registration, tuition calculation, and payment solutions for students and parents. With a suite of integrated tools, our software empowers studios to enhance efficiency and optimize their business operations.

 

Responsibilities

• Comfortably initiate and manage outbound cold calls to potential leads 
• Identify and qualify customer prospects, and gain an understanding their needs and pain points 
• Actively engage in proactive outreach campaigns to generate new leads and business opportunities 
• Move leads through the sales pipeline, nurturing them until they are sales-ready 
• Be flexible and adaptable in a rapidly evolving industry and market 
• Take initiative to identify opportunities for improvement and suggest solutions 
• Travel to represent company at trade shows, corporate events and etc.  2 to 4 times per year. 

 

Requirements 

• 1-3 years of B2B software sales, knowledge of the studio industry (karate, dance, theatre, cheer) is a plus 
• Proven track record of success in a sales process requiring cold calling and lead generation 
• Develop leads into prospects by understanding their challenges/needs and effectively communicating DSP’s value 
• Qualify and Identify prospect needs by leveraging key contacts within an organization. 
• Familiarity with Salesforce or another CRM software to manage the prospect pipeline and provide accurate sales forecasts. 
• Strong interpersonal skills and communication skills 
• Self-motivated with a strong desire to meet and exceed targets 
• Demonstrated adaptability, resilience, and empathy 
• Exceptional time management skills 
• Willingness to take initiative and be a team player 

 

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork’s total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $45,000-50,000 USD per year plus variable commission 

 Who we are

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

This role will be supporting https://www.togetherwork.com/vertical-solutions/studios/

 

 

 

Job Summary 

Join our dynamic team as a Staff Accountant, where you will play a pivotal role in financial reporting, budgeting, and accounting functions for our clients. This position is ideal for someone who thrives in both financial analysis and client-facing interactions, helping businesses understand their financial health and make informed decisions.

As a Staff Accountant, you will develop and maintain accounting principles, practices, and procedures to ensure accurate financial reporting and forecasting. You will be responsible for budgeting, expense tracking, and financial analysis, collaborating closely with clients and internal teams to provide top-tier financial support.

Responsibilities 

Client Empowerment & Financial Guidance

• Guide clients in creating annual budgets, analyzing historical data to forecast financial performance.
• Assist clients in expense tracking and monthly contributions to enhance financial planning.
• Work directly with client management teams to interpret financial data and provide strategic financial insights.
• Conduct two business review meetings per year with each client to discuss financial performance, budgets, and upcoming projects.

Accounting & Financial Reporting

• Prepare financial reports, including balance sheets, profit and loss statements, and cash flow statements.
• Perform general ledger management, ensuring accuracy in financial transactions and reconciliations.
• Ensure timely invoicing and payment processing by collaborating with the Accounts Receivable and Accounts Payable teams.
• Maintain financial records and compliance standards (GAAP/IFRS).

Collaboration & Internal Communication

• Work closely with Accounts Receivable and Accounts Payable teams through daily collaboration and team meetings.
• Develop and present financial reports to internal and external stakeholders for analysis and decision-making.
• Engage in cross-functional collaboration with internal departments to streamline financial processes.

Requirements 

• Bachelor’s Degree in Accounting
• 1-3 years’ experience in public accounting, corporate finance, or an equivalent role
• Strong understanding of financial reporting, budgeting, and bookkeeping principles
• Ability to analyze financial data, identify trends, and provide actionable insights to clients
• Excellent communication skills with a customer-focused approach
• Strong attention to detail and ability to manage multiple clients 

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability.
• Basic Life 
• 401(k) option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability.
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $40,000 - $44,000 USD per year 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

Please note this role is an on-site position at the Tuscaloosa, Alabama or Columbus, GA office.

 

Job Summary

As a Customer Support Representative for our SaaS application, you will begin as Tier 1 support, handling customer inquiries, troubleshooting issues, and ensuring timely resolutions. However, we are looking for someone with Tier 2 capabilities who can take on more complex technical challenges over time. Within six months, you will be expected to operate at a Tier 2 level, handling escalated issues independently, collaborating with internal teams on product improvements, and proactively identifying solutions to recurring problems. While there is no separate Tier 2 team at this time, this role is designed for someone who can go beyond basic troubleshooting and take ownership of more advanced technical issues.

 

Responsibilities

• Provide Tier 1 customer support via phone and email, ensuring prompt responses and resolution.
• Meet first-response and resolution time SLAs.
• Independently troubleshoot advanced technical issues and reduce reliance on escalations.
• Support payment processing inquiries, including reconciliation, chargebacks, and point-of-sale terminal issues.
• Be part of the off-hours on-call rotation for evenings, weekends and holidays.
• Collaborate with Product Management, Engineering, and leadership to resolve complex technical issues.
• Document solutions for recurring issues and contribute to an internal knowledge base.
• Assist in user acceptance testing for application releases.
• Train and educate customers on best practices to increase feature adoption and reduce support dependency.
• Identify and suggest improvements for internal processes and product functionality based on customer feedback.
• Proactively diagnose system issues beyond standard troubleshooting, providing in-depth analysis and potential fixes.
• Act as a technical subject matter expert for internal teams and customers.

 

Growth Expectation

• Within six months, you will be expected to operate at a Tier 2 level, taking full ownership of complex technical issues.
• Training and mentorship will be provided, but you should have the technical aptitude and experience to transition quickly.
• Success will be measured by your ability to resolve advanced issues independently, contribute to product and process improvements, and reduce reliance on Engineering escalations.

 

Requirements

• Bachelor’s degree in Information Systems, Business, or equivalent experience.
• 3+ years of experience in customer support, with demonstrated Tier 2 troubleshooting skills.
• Strong troubleshooting ability for SaaS applications, integrations, and payment processing systems.
• Excellent problem-solving skills and a proactive approach to resolving technical issues.
• Strong written and verbal communication skills.
• Ability to analyze system behavior and identify underlying technical issues.
• Experience documenting solutions, workflows, and best practices for internal and external use.
• Comfortable working across teams, including Product Management, Engineering, and leadership.
• Ability to manage multiple tasks, prioritize effectively, and work independently.
• Strong time and project management skills.
• · Ability to remain calm under pressure and adapt to evolving customer needs.

 

Preferred Skills

• Experience with O365 tools.
• Proficiency in Zendesk or similar ticketing systems.
• Knowledge of SQL, HTML, or JavaScript is preferred.
• Prior experience with Doubleknot or similar SaaS solutions for admissions-based organizations.
• Strong analytical thinking and ability to diagnose complex system issues.
• A proactive approach to learning and taking on additional responsibilities.

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles. 

The Company offers a comprehensive employee benefits program, including: 

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability  

• Basic Life 
• 401K option with 100% company match  
• Flexible paid personal/vacation time built on mutual trust and accountability  
• 10 sick days annually  
• 10 company paid holidays  
• 6 weeks paid parental leave  

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.  

Salary Range Disclosure 

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork’s total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more. 

Salary Range 

US Remote: $50-55,000 USD per year  

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more. 

 

 

Job Summary 

The Tax Associate will work with the tax and cross-functional teams to support various tax functions. This includes preparing accurate tax filings, performing reconciliations, and supporting the month-end close process. This role offers the opportunity to gain exposure to compliance, audits, research, and process improvement initiatives.

Responsibilities 

• Manage and verify sales tax exemption certificates.
• Work with the tax team to respond to and resolve tax notices.
• Prepare work papers and schedules for sales tax, property tax, and gross receipts tax.
• Prepare tax registrations, POAs, and other forms required by taxing jurisdictions.
• Perform routine tax accounting tasks such as reconciliations.
• Identify and contribute to process improvements to enhance tax compliance and reporting efficiency.
• Document and maintain standard operating procedures for tax-related activities.

Requirements 

• Bachelor's degree in Accounting, Finance, or Business.
• 2 years of sales tax compliance experience.
• Exposure to multiple business tax types preferred.
• Strong understanding of sales tax regulations and experience with tax software (e.g., Avalara).
• Proficiency in Microsoft Excel and Office Suite tools.
• Excellent attention to detail, organizational skills, and the ability to manage multiple tax-related tasks.
• Strong communication skills for cross-functional collaboration.

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $65,000- $70,000 USD per year 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

Please Note: this role will recuire an Excel Test. 

 

Job Summary:

As the Senior Product Manager for the Petcare vertical, you will identify customer problems, perform discovery to capture feedback, design new product experiences, and bring them to market for customers. You will primarily be responsible for getting new products off the ground and scaling, including partnering with teams for acquisition, as well as driving adoption and of the existing product experiences using adoption, engagement, and retention metrics.   

Responsibilities:

• Collate feedback from customers, prospects, competitors, industry sources, cross-functional partners, and metrics to identify problems to solve for our customers. 
• Partner with design and engineering teams to build and deliver functionality that solve customer problems with a focus on MVP, capturing metrics and innovating forward.  
• Collaborate closely with teams to ensure timely delivery of planned features and address gaps as needed.
• Drive adoption of existing product experiences using key metrics such as CAC, LTV, APRU, Churn rates.  
• Partner with sales and marketing teams to drive customer acquisition.  

Requirements:

 

• 3-5+ years of product management experience, preferably in SaaS (enterprise or SMB)
• Passion for developing and leading exceptional product experiences.
• Strong collaboration with engineering and design teams.
• Curiosity for understanding and solving customer problems.
• Data-driven problem-solving and decision-making skills.
• Clear and concise communication across all organizational levels.
• Solid understanding of product discovery, development, and software architecture.
• Strong documentation skills and proficiency with tools like Jira, Confluence, and Figma.
• Ability to navigate ambiguity and make informed decisions with incomplete information.
• Proven track record of driving positive business outcomes.

Nice To Have:

• Experience in the Petcare industry and familiarity with Petcare services.  
• Design-thinking exposure and experience with design tools and prototyping.
• Experience with customer survey, feedback and analytics tools like Google Analytics, Full Story, Pendo, or others.  
• Experience working with APIs for integrations.  
• Experience with B2B2C software models.  
• Experience with jobs-to-be-done framework or similar customer-centric methodologies.  

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

 The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork’s total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

 Salary Range

US Remote: $120,000- $130,000 USD per year 

 Who we are

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

This role is supporting our Petcare Vertical Solution: https://www.togetherwork.com/vertical-solutions/pet-care/

 

 

Job Summary 

As the Senior Director of Product Management for our Association Solutions, you will lead the execution of our product strategy, focusing on delivering innovative solutions that enhance member engagement and streamline association operations. This role requires a sharp, execution-oriented leader who can take direction and is eager to learn and grow into higher leadership positions. 

Key Responsibilities 

• Product Strategy Execution: Implement product roadmaps that align with our long-term vision for association management solutions, ensuring timely delivery and high-quality outcomes. 

• Cross-Functional Collaboration: Partner with technology, marketing, and sales teams to develop and launch products that meet the unique needs of associations, trade organizations, and professional societies. 

• Market Analysis: Conduct thorough market research to understand industry trends, customer needs, and competitive dynamics within the association management space. 

• Revenue Growth: Identify and prioritize features that drive customer acquisition, retention, and revenue growth, ensuring our products remain competitive and valuable to our clients. 

• Process Improvement: Establish and refine product management best practices, including agile methodologies and effective roadmap development. 

• Technical Partnership: Collaborate closely with engineering teams to ensure our solutions integrate seamlessly with platforms like Salesforce and Microsoft Dynamics, which are central to our association products. 

• Team Development: Mentor and guide product managers, fostering a culture of continuous learning and excellence. 

Requirements 

• Experience: Minimum of 10 years in product management within SaaS or enterprise software, with a proven track record of successful product execution. 

• Industry Knowledge: Deep understanding of association management software, including member and financial management, analytics, e-commerce, and event management. 

• Methodological Expertise: Proficiency in agile development, MVP creation, and iterative product improvement. 

• Technical Acumen: Familiarity with Salesforce and Microsoft Dynamics platforms, ensuring effective collaboration with engineering teams. 

• Leadership Potential: Demonstrated ability to take direction, execute efficiently, and a strong desire to learn and advance into higher leadership roles. 

• Analytical Skills: Strong strategic thinking and problem-solving abilities, with a data-driven approach to decision-making. 

 

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $150,000- $170,000 USD per year plus bonus.

This role is supporting the Association vertical solution: https://www.togetherwork.com/vertical-solutions/associations/

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

Job Summary 

As the Vice President of Product Management for our Association Solutions, you will serve as a visionary leader, driving the strategic direction and execution of our product portfolio. This role demands a strategic thinker who can connect product vision to execution and is willing to be hands-on in developing solutions that meet the evolving needs of associations. 

Key Responsibilities 

• Strategic Vision: Define and communicate a compelling product vision that aligns with our mission to provide integrated software solutions for associations. 

• Product Roadmapping: Develop comprehensive, data-driven product roadmaps that address current challenges, such as outdated, highly customized products, and lead efforts to consolidate and modernize our offerings. 

• Methodology Implementation: Establish and implement robust product management methodologies and frameworks, creating a structured approach where none currently exist. 

• Competitive Positioning: Strategically position our products to effectively compete with major industry players, including Salesforce, by leveraging our unique value propositions. 

• Technical Collaboration: Work closely with engineering teams to ensure our products are built on scalable, flexible platforms like Salesforce and Microsoft Dynamics, facilitating seamless integration and customization. 

• Revenue Optimization: Lead initiatives to enhance product features that drive customer engagement, satisfaction, and revenue growth. 

• Hands-On Leadership: Engage directly in product development processes, from ideation to launch, demonstrating a willingness to roll up your sleeves and lead by example. 

Requirements 

• Experience: At least 15 years in product management, with a minimum of 2 years in a VP or executive-level role within the SaaS or enterprise software industry. 

• Industry Expertise: Extensive knowledge of association management software and a deep understanding of the unique needs of associations, trade organizations, and professional societies. 

• Methodological Leadership: Proven experience in establishing and scaling product management methodologies and processes from the ground up. 

• Technical Proficiency: Strong understanding of Salesforce and Microsoft Dynamics platforms, with the ability to guide technical teams in developing integrated solutions. 

• Strategic Insight: Ability to develop and execute strategies that position our products competitively in the market, particularly against major players like Salesforce. 

• Leadership Style: A visionary yet hands-on leader who is willing to engage directly in product development and problem-solving, without relying solely on delegating tasks to a team. 

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $180,000- $230,000 USD per year  plus bonus and equity.

This role is supporting the Association vertical solution: https://www.togetherwork.com/vertical-solutions/associations/

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

Job Summary

Are you a driven, results-oriented sales professional looking to make an impact in the SaaS industry? Do you thrive in fast-paced, high-energy environments and love helping businesses find solutions that make their lives easier? If so, we want you on our team!

We’re on the hunt for a Business Development Representative (BDR) to drive growth by closing deals, generating upsells, and supporting partner sales teams. This role is perfect for a motivated closer who enjoys connecting with potential customers, identifying their needs, and showcasing the value of our industry-leading digital waiver solutions.

Responsibilities

• Sales & Revenue Growth
  • Manage & nurture the sales pipeline – Follow up on inbound leads, schedule demos, negotiate pricing, and close deals.
  • Convert trial users into customers – Engage with businesses at the end of their software trials to guide them toward a Smartwaiver subscription.
  • Drive upsells & renewals – Identify customers exceeding their waiver limits, negotiate new plans, and ensure seamless account upgrades.
  • Represent Smartwaiver at trade shows – Engage with prospects, demo our product, and generate leads at industry events.
• Partner & Relationship Management
  • Support partner sales teams – Act as a Smartwaiver expert, providing sales guidance, answering questions, and helping partners drive adoption.
  • Host engaging demos & webinars – Educate partners on Smartwaiver’s benefits, best practices, and new features.
• Sales Reporting & CRM Management
  • Track & report key sales metrics – Log outreach, conversions, pipeline movement, and revenue impact in Salesforce.
  • Engage in daily & weekly sales standups – Share wins, discuss roadblocks, and set priorities for ongoing success.
• Sales Training & Continuous Growth
  • Master our sales process – Learn Smartwaiver’s value proposition, features, and best practices through hands-on training & role-playing exercises
  • Stay ahead of the curve – Participate in monthly skill-building (AI tools, negotiation tactics) and quarterly deep dives into market trends, customer success stories, and competitive insights.

Requirements

• 1–3 years of experience in sales, business development, account management, or customer success (preferably in SaaS or tech).
• Strong communication skills – Confident, persuasive, and able to engage customers across phone, email, and chat.
• A self-starter mindset – You love hitting (and exceeding) targets and thrive in an independent, fast-moving environment.
• Tech-savvy & organized – Comfortable using CRM tools (Salesforce, HubSpot), chat/email automation, and AI-powered sales tools.
• Industry experience a plus! – Knowledge of adventure, fitness, or recreation industries is a bonus!

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

 

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match up to 4%
• Non-Exempt employees have a generous accrual policy 
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $45,000-$50,000 Base Salary

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.