Location: Austin, TX (Hybrid, 3 days/week onsite)
Compensation: Competitive base + bonus + benefits

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Lead and elevate customer support excellence

Shulware, a Togetherwork company, is seeking a Support Manager to lead our customer support team and ensure every client receives outstanding service. This is a key leadership role responsible for driving team performance, optimizing support operations, and delivering measurable improvements in customer satisfaction.

If you’re passionate about creating an exceptional support experience and leading a team that is truly customer-obsessed, this is an opportunity to make a lasting impact.

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What you’ll do

• Lead and coach a team of support professionals to meet or exceed customer service standards.

• Create and maintain customer support policies, processes, and best practices to ensure consistency and quality.

• Serve as an escalation point for complex customer issues, ensuring timely and satisfactory resolutions.

• Monitor SLAs (Service Level Agreements) and OLAs (Operational Level Agreements), analyze key metrics, and implement process improvements based on data-driven insights.

• Oversee day-to-day department operations including ticket assignment, workload balancing, and administrative tasks such as PTO approvals and expense management.

• Train and onboard new hires to ensure successful integration into the support organization.

• Partner with product and development teams to escalate bugs, track enhancement requests, and participate in user acceptance testing (UAT) for new releases.

• Manage quality assurance efforts to maintain high standards in support services.

• Evaluate and recommend tools that improve team productivity and customer satisfaction.

• Ensure internal and external knowledge bases are current and comprehensive.

• Regularly review performance metrics including ticket volume, resolution times, customer satisfaction scores (CSAT), and agent performance.

• Collaborate cross-functionally with Product, Development, and Marketing to align support operations with company goals and customer needs.

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What you bring

• A passion for delivering exceptional customer experiences.

• Proven leadership skills with the ability to coach and motivate teams.

• Strong communication and interpersonal skills—both written and verbal.

• Analytical and data-driven approach to problem-solving and decision-making.

• Experience with SaaS environments, ideally with a basic understanding of payment processing systems.

• Ability to adapt to evolving client needs and shifting priorities.

• Experience using tools such as Zendesk or similar ticketing and reporting platforms.

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Why this role

Impact: You’ll lead the charge in ensuring Shulware’s customers experience outstanding support every day.
Growth: Opportunity to refine processes, build efficiencies, and shape how we serve our customers.
Collaboration: Work closely with product and development teams to influence product quality and roadmap priorities.
Flexibility: Hybrid role based in Austin, TX, with 3 days per week in-office collaboration.

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Compensation & Benefits

Base Salary: Competitive
Bonus: Performance-based
Benefits:

• Medical, dental, and vision insurance options

• 100% employer-paid short/long-term disability

• Basic Life Insurance

• 401(k) with 100% company match

• Flexible paid personal/vacation time built on mutual trust and accountability

• 10 sick days annually

• 9 company-paid holidays

• 6 weeks paid parental leave

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Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law.

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About Togetherwork

Togetherwork builds the leading provider of Group Management Software and Payments by bringing together companies that connect people with the institutions most important to them. Our family of companies delivers SaaS and payment solutions to associations, fraternal organizations, museums, universities, and more.

Learn more about our solutions at www.togetherwork.com/solutions.

 

 

Growth Marketing Manager

Level: Manager
Location: Austin, TX (Hybrid, 3 days/week onsite)
Compensation: Competitive base + bonus + benefits

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Drive demand, accelerate growth, and build scalable impact

Togetherwork is seeking a Growth Marketing Manager to design and execute innovative marketing strategies that drive inbound demand, expand top-of-funnel pipeline, and optimize conversion across the buyer journey. This is a hands-on, data-driven role where you’ll create and scale programs that turn awareness into measurable revenue impact.

You’ll collaborate closely with Product, Sales, and Customer Success leaders to shape go-to-market strategy, refine messaging, and deliver campaigns that move prospects seamlessly through the funnel. If you thrive at the intersection of strategy, creativity, and analytics, this role offers the opportunity to build growth programs that matter.

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What you’ll do

• Inbound & Demand Generation: Develop and execute multi-channel inbound campaigns (content, SEO, paid, social, partnerships, and more) to drive awareness and top-of-funnel lead growth.

• Conversion Optimization: Analyze and optimize conversion across landing pages, lead flows, and nurture programs to maximize engagement and ROI.

• Go-to-Market Leadership: Partner with Product, Sales, and Customer Success to plan and execute launches for new and existing products.

• Campaign Ownership: Design, manage, and measure full-funnel campaigns that generate demand, accelerate pipeline, and deliver on revenue goals.

• Data-Driven Insights: Use analytics and performance reporting to refine marketing spend, forecast results, and drive continuous improvement.

• Cross-Functional Collaboration: Align marketing initiatives with organizational objectives, ensuring consistent brand messaging across all customer touchpoints.

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What you bring

• 5+ years of experience in growth marketing, demand generation, or digital marketing roles.

• Proven track record driving inbound pipeline growth and improving conversion metrics.

• Strong experience with go-to-market strategy and new product launches.

• Proficiency with SEO, SEM, marketing automation platforms, CRM systems, and content-driven lead generation.

• Analytical mindset with experience leveraging data to guide strategy and optimize results.

• Excellent communication and cross-functional collaboration skills.

• Experience in B2B SaaS or technology marketing highly preferred.

• Comfortable operating in a fast-paced, high-growth environment with evolving priorities.

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Why this role

Impact: Lead initiatives that directly influence revenue growth and brand visibility.
Collaboration: Work cross-functionally with senior leaders to shape go-to-market strategy.
Innovation: Test and refine new campaign ideas that push creative and performance boundaries.
Growth: Build scalable programs with measurable business impact.
Flexibility: Hybrid role based in Austin, TX (minimum 3 days/week onsite).

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Compensation & Benefits

Base Salary: Competitive
Bonus: Performance-based
Benefits:

• Medical, dental, and vision insurance options

• 100% employer-paid short/long-term disability

• Basic Life Insurance

• 401(k) with 100% company match

• Flexible paid personal/vacation time built on mutual trust and accountability

• 10 sick days annually

• 9 company-paid holidays

• 6 weeks paid parental leave

---

Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law.

---

About Togetherwork

Togetherwork builds the leading provider of Group Management Software and Payments by bringing together companies that connect people with the institutions most important to them. Our family of companies delivers SaaS and payment solutions to associations, fraternal organizations, museums, universities, and more.

Learn more about our solutions at www.togetherwork.com/solutions.

Product Marketing Manager

Level: Manager
Location: Austin, TX (Hybrid, 3 days/week onsite)
Compensation: Competitive base + bonus + benefits

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Connect product innovation to customer impact

Togetherwork is seeking a Product Marketing Manager to drive awareness, adoption, and long-term engagement for our platform. As the vital link between product and customer, you’ll translate technical capabilities into meaningful, benefit-driven stories that resonate with our audience and deliver measurable business outcomes.

This is a strategic, cross-functional role at the intersection of product, marketing, and customer success. You’ll ensure our messaging is sharp, our launches are impactful, and our marketing programs deepen customer engagement and loyalty.

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What you’ll do

• Craft compelling messaging that reflects real customer needs and differentiates our products in the market.

• Align messaging with business outcomes, connecting product capabilities to retention, engagement, and revenue growth.

• Ensure brand and message consistency across all customer touchpoints—including website, in-app experiences, campaigns, and enablement materials.

• Lead go-to-market (GTM) planning and execution for new product launches and feature releases, from strategy to post-launch performance review.

• Collaborate across teams—Product, Sales, and Customer Success—to align positioning and execution.

• Leverage analytics to evaluate adoption, usage, and retention, incorporating learnings into future GTM strategies.

• Develop customer segmentation models that highlight user needs across key personas, from solo operators to multi-location organizations.

• Lead voice-of-customer and competitive insights to inform roadmap priorities, product positioning, and lifecycle marketing.

• Transform data into strategy, using churn, engagement, and retention trends to guide messaging and campaign development.

• Create enablement tools—battlecards, pitch decks, FAQs, and campaign content—that empower internal teams and strengthen go-to-market execution.

• Partner with marketing teammates to develop product-focused campaigns, webinars, blogs, and educational content that increase customer stickiness.

• Support customer adoption and retention through lifecycle programs, in-app messaging, and educational initiatives.

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What you bring

• Bachelor’s degree in Marketing, Business, Communications, or a related technical field (preferred).

• 3–5+ years of experience in product marketing, product management, or technical marketing roles within SaaS or technology-driven organizations.

• Proven success developing and executing go-to-market strategies for B2B SaaS or technical products.

• Strong technical aptitude with the ability to quickly understand and communicate complex product details.

• Excellent storytelling and communication skills with the ability to translate technical concepts into compelling value propositions.

• Proficiency with CRM, analytics, and marketing automation platforms, as well as emerging AI tools.

• Strong project management and collaboration skills, comfortable leading initiatives across multiple teams.

• Data-driven mindset with a demonstrated ability to analyze performance and optimize outcomes.

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Why this role

Impact: Shape how our products are positioned and experienced by customers.
Collaboration: Partner with product and business leaders to influence roadmap and strategy.
Ownership: Lead go-to-market efforts from concept to measurable adoption and retention impact.
Flexibility: Hybrid role based in Austin, TX (minimum 3 days/week onsite).

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Compensation & Benefits

Base Salary: Competitive
Bonus: Performance-based
Benefits:

• Medical, dental, and vision insurance options

• 100% employer-paid short/long-term disability

• Basic Life Insurance

• 401(k) with 100% company match

• Flexible paid personal/vacation time built on mutual trust and accountability

• 10 sick days annually

• 9 company-paid holidays

• 6 weeks paid parental leave

---

Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law.

---

About Togetherwork

Togetherwork builds the leading provider of Group Management Software and Payments by bringing together companies that connect people with the institutions most important to them. Our family of companies delivers SaaS and payment solutions to associations, fraternal organizations, museums, universities, and more.

Learn more about our solutions at www.togetherwork.com/solutions.

Duration: 3 to 6 months Contract

Location: Austin, TX (Hybrid)

Are you a strategic Talent Acquisition Partner who thrives in high-growth SaaS environments and gets energized by innovation, speed, and impact?

At Togetherwork, we’re in scale-up mode, expanding our software and payments platforms through acquisition, transformation, and a relentless focus on operational excellence. We’re not quite a startup anymore, but we move faster and think sharper than your average enterprise shop. And our Talent Acquisition team? We punch above our weight.

We consistently meet national benchmarks for time to fill and time to hire — not by cutting corners, but by embracing smart tech, strong partnerships, and a mindset of continuous improvement. If you're the kind of Talent Acquisition Consultant who gets excited about building talent pipelines, shaping hiring strategies, and bringing humanity into a data-driven process, you're our kind of people.

We use AI-enhanced tools not just because they’re shiny,  but because they help us hire smarter, faster, and more inclusively. Greenhouse is our home base. LinkedIn Recruiter powers our sourcing. SparkHire brings structure and speed to our screening. And you’ll be part of the team helping us evolve how we use each of them.

This isn’t a role for someone looking to take orders. This is for a Talent Acquisition Consultant who wants to lead searches, influence hiring decisions, and grow alongside a team that takes its work seriously — but not itself.

What You’ll Do:

• Lead full-cycle recruiting for mid-to-senior technical and non-technical roles across our growing portfolio
• Partner with hiring managers to shape job strategy, refine interview processes, and set clear success criteria
• Build and nurture pipelines using a mix of proactive sourcing, referrals, and AI-enhanced tools
• Use Greenhouse, LinkedIn Recruiter, and SparkHire to drive efficient, high-quality hires
• Translate recruiting metrics into action, continuously improving time to fill, quality of hire, and candidate experience
• Champion a candidate-first approach, ensuring every interaction reflects our values and culture
• Collaborate across People Ops, Employer Brand, and Business Unit teams on process, tools, and strategic initiatives

What You Bring:

• 3–5 years of full-cycle recruiting experience in a fast-paced environment (tech or SaaS a plus)
• 3 years of recruiting in the Austin market.
• Proven ability to manage a high volume of roles while maintaining quality and stakeholder alignment
• Experience with modern recruiting tools — we use Greenhouse, LinkedIn Recruiter, and SparkHire, but we’re open to other platforms if you know how to get results
• Comfortable working independently and collaboratively across functions
• A bias for action, curiosity for how things work, and a strong sense of ownership
• Experience using data to influence decisions and identify process improvements
• A sense of humor — seriously, it helps

Why Togetherwork?

• We’re a private equity-backed SaaS company scaling fast — and talent is central to that journey
• You’ll work with a TA team that’s well-respected, data-informed, and constantly evolving.
• We’re investing in the right tools, tech, and processes to help you be successful
• You’ll have visibility, autonomy, and the opportunity to make a real impact on how we grow

Candidates must be based in Austin, TX.

 

Talent Acquisition Partner
Location: Austin, TX (Hybrid)

Are you a strategic Talent Acquisition Partner who thrives in high-growth SaaS environments and gets energized by innovation, speed, and impact?

At Togetherwork, we are in scale-up mode, expanding our software and payments platforms through acquisition, transformation, and a relentless focus on operational excellence. We are not quite a startup anymore, but we move faster and think sharper than your average enterprise shop. And our Talent Acquisition team? We punch above our weight.

We consistently meet national benchmarks for time to fill and time to hire, not by cutting corners, but by embracing smart technology, strong partnerships, and a mindset of continuous improvement. If you are the kind of Talent Acquisition Partner who combines strategy with grit, creativity with discipline, and optimism with accountability, you will fit right in.

We use AI-enhanced tools not just because they are innovative, but because they help us hire smarter, faster, and more inclusively. Greenhouse is our home base. LinkedIn Recruiter powers our sourcing. SparkHire brings structure and speed to our screening. You will be part of the team helping us evolve how we use each of them.

This is not a role for someone looking to take orders. This is for a Talent Acquisition Partner who wants to lead searches, influence hiring decisions, and grow alongside a team that takes its work seriously but not itself.

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How We Work at Togetherwork

Our Talent Acquisition team is embedded within the business, not a support function but a strategic partner. We operate in a hybrid model that balances autonomy with alignment across our portfolio companies. Collaboration and transparency are at the core of how we work. Every recruiter has ownership of their function and the freedom to experiment, backed by shared tools, data, and process excellence. We believe in continuous improvement, curiosity over complacency, and bringing humanity into every hire.

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What You Will Do

• Lead full-cycle recruiting for mid-to-senior technical and non-technical roles with a primary focus on Information Technology, Product Management, Engineering, and senior-level Corporate and Operations roles.

• Partner with hiring managers to shape job strategy, refine interview processes, and set clear success criteria.

• Build and nurture pipelines using a mix of proactive sourcing, referrals, and AI-enhanced tools.

• Use Greenhouse, LinkedIn Recruiter, and SparkHire to drive efficient, high-quality hires.

• Translate recruiting metrics into action, continuously improving time to fill, quality of hire, and candidate experience.

• Champion a candidate-first approach, ensuring every interaction reflects our values and culture.

• Collaborate across People Operations, Employer Brand, and Business Unit teams on process, tools, and strategic initiatives.

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What You Bring

• 3 to 5 years of full-cycle recruiting experience in a fast-paced environment (tech or SaaS preferred).

• At least 3 years of recruiting experience in the Austin market.

• Proven success recruiting across IT, Product, and senior-level Corporate and Operations functions.

• A results-driven mindset with the grit to navigate competing priorities, tight timelines, and evolving business needs.

• A proactive, solutions-oriented attitude that sees challenges as opportunities to innovate and improve.

• Ability to manage a high volume of roles while maintaining quality and stakeholder alignment.

• Experience with modern recruiting tools. We use Greenhouse, LinkedIn Recruiter, and SparkHire, but we value any platform expertise that delivers results.

• Comfortable working independently and collaboratively across functions.

• A bias for action, curiosity for how things work, and a strong sense of ownership.

• Experience using data to influence decisions and identify process improvements.

• A sense of humor, because it helps.

---

Why Togetherwork

• We are a private equity-backed SaaS company scaling fast, and talent is central to that journey.

• You will join a TA team that is well-respected, data-informed, and constantly evolving.

• We are investing in the right tools, technology, and processes to help you be successful.

• You will have visibility, autonomy, and the opportunity to make a real impact on how we grow.

Candidates must be based in Austin, TX.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Togetherwork is a family of entrepreneurial businesses providing online dashboard solutions (SaaS) to groups and organizations for management, administration, and payments. Its purpose is to help these businesses grow, become more efficient, increase revenue, and provide excellent service to their members and constituents.

Togetherwork’s business lines provide software and payment solutions to a range of groups, including associations, fraternal organizations, museums, nature centers, pet services, universities, and zoos.

At Togetherwork, we are building the leader in Group Management Software and Payments by bringing together companies that connect people with the institutions most important to them. Our group of innovative companies are best-in-class in their respective verticals with strong management teams and commitment to customer service. When you start here, you will find yourself in an environment that is exciting, motivating, challenging, and fun.

Senior Salesforce Administrator

Location: Austin, TX (Hybrid – 3 days/week in office)
Reports to: Salesforce Architect
Compensation: Competitive base + benefits

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Build scalable systems that power revenue growth

Togetherwork is seeking a Senior Salesforce Administrator to optimize and expand our Salesforce ecosystem. In this role, you’ll work closely with the Salesforce Architect and Revenue Operations leadership to design, implement, and maintain solutions that enable go-to-market teams and deliver measurable business impact.

This is a high-visibility, hands-on role for a Salesforce professional who thrives in dynamic SaaS environments, enjoys solving complex system challenges, and is passionate about building tools that drive growth.

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What you’ll do

• Partner with the Salesforce Architect to maintain, enhance, and scale Togetherwork’s Salesforce org and adjacent tech stack.

• Manage day-to-day Salesforce administration for 300+ users, including troubleshooting, user management, and system optimization.

• Scope, design, and execute Salesforce enhancements—from minor configuration changes to large cross-functional initiatives—aligned with business goals.

• Lead the internal Salesforce support queue, triaging and resolving end-user requests efficiently.

• Collaborate with Sales, Marketing, and Customer Success to translate business needs into scalable, technical solutions.

• Lead requirements gathering and documentation for new integrations, automations, and process improvements.

• Ensure data accuracy and system reliability through audits, monitoring, and ongoing optimization.

• Analyze system performance and data flow to identify opportunities for improvement and automation.

• Partner with Revenue Operations leadership to prioritize and deliver Salesforce projects on time and within scope.

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What you bring

• 4+ years of Salesforce experience in a SaaS environment.

• Salesforce Administrator certification (ADM 201) required; Platform Administrator I and II preferred.

• 2+ years of experience working with marketing automation tools integrated with Salesforce (HubSpot preferred).

• 2+ years of experience with GTM tools such as Qualified, Outreach, or Salesloft.

• Strong understanding of relational databases, data management, and integration tools.

• Working knowledge of SOQL, SQL, JavaScript, Java, or Apex (preferred).

• Excellent analytical, problem-solving, and organizational skills.

• Strong written and verbal communication skills with attention to detail.

• Ability to thrive in a fast-paced, team-oriented environment.

• Bachelor’s degree or equivalent experience preferred.

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Why this role

Impact: Shape the Salesforce infrastructure that powers Togetherwork’s revenue engine.
Collaboration: Partner with technical and business leaders across Sales, Marketing, and Customer Success.
Growth: Gain exposure to advanced Salesforce architecture, automation, and system integrations.
Flexibility: Hybrid work model based in Austin, TX (3 days onsite, 2 days remote).

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Compensation & Benefits

Base Salary: Competitive
Benefits:

• Medical, dental, and vision insurance options

• 100% employer-paid short/long-term disability

• Basic Life Insurance

• 401(k) with 100% company match up to 4%

• Flexible paid personal/vacation time built on mutual trust and accountability

• 10 sick days annually

• 10 company-paid holidays

• 6 weeks paid parental leave

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Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law.

---

About Togetherwork

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations, including associations, camps, unions, fraternities and sororities, gyms, dance studios, religious congregations, and more.

Our mission-critical tools help customers manage and grow their communities while deepening member engagement. We’re united by a shared goal: helping our clients better serve and empower their members.

Learn more about our solutions at www.togetherwork.com/solutions.

 

Revenue Operations Manager – Customer Success

Location: Austin, TX (Hybrid, 3 days/week onsite)
Compensation: Competitive base + bonus + benefits

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Optimize customer success through operational excellence

Togetherwork is hiring a Revenue Operations Manager – Customer Success to drive operational excellence across our Revenue organization, with a focus on Account Management (AM) and Customer Success (CS). This role will own the systems, processes, and insights that help our post-sale teams deliver value efficiently, improve retention, and identify growth opportunities.

If you’re a data-driven strategist who loves connecting systems and strategy to customer outcomes, this is an opportunity to play a central role in scaling how Togetherwork delivers customer success.

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What you’ll do

• Lead and optimize CS operations: Design, implement, and continuously improve processes, systems, and reporting for Account Management and Customer Success.

• Own Salesforce optimization: Build and manage workflows, data structures, and reports tailored to CS operations and customer lifecycle management.

• Streamline the customer journey: Partner with Customer Success, Sales, and Product to enhance the end-to-end lifecycle from onboarding through renewal and expansion.

• Manage CS technology: Implement and maintain customer success platforms (e.g., Planhat, ChurnZero, Vitally) to increase team efficiency, visibility, and engagement.

• Build performance analytics: Develop dashboards and reports to track customer health, retention, expansion, and team performance metrics.

• Enable scale: Design scalable processes to support a growing CS organization across multiple business units and verticals.

• Support forecasting and planning: Partner with leadership on retention forecasting, capacity planning, and segmentation strategy.

• Drive cross-functional initiatives: Collaborate across departments to enhance customer experience, reduce churn, and drive net revenue retention.

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What you bring

• 3+ years of experience in Customer Success Operations, Revenue Operations, or related roles in a SaaS environment.

• Advanced proficiency in Salesforce CRM—including workflow design, data management, and reporting.

• Strong understanding of CS platforms (e.g., Planhat, ChurnZero, Gainsight, or Vitally) and their role in scaling success operations.

• Proven ability to identify bottlenecks, design process improvements, and deliver measurable operational efficiency.

• Strong analytical and reporting skills, with a data-driven approach to decision-making.

• Excellent communication, collaboration, and project management skills.

Nice to Have

• Experience working in multi-product or multi-business-unit SaaS organizations.

• Comfort presenting insights and recommendations to senior or VP-level stakeholders.

• Familiarity with customer engagement, automation, or chat-based tools.

• Ability to lead training and adoption initiatives for new systems and workflows.

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Why this role

Impact: Shape how Togetherwork’s post-sale teams operate and scale for growth.
Collaboration: Partner with Customer Success, Sales, and Product to improve retention and expansion.
Innovation: Build the infrastructure that powers customer engagement, renewals, and lifetime value.
Growth: Join a RevOps organization that values experimentation, transparency, and measurable outcomes.

---

Compensation & Benefits

Base Salary: Competitive
Bonus: Performance-based
Benefits:

• Medical, dental, and vision insurance options

• 100% employer-paid short/long-term disability

• Basic Life Insurance

• 401(k) with 100% company match up to 4%

• Flexible paid personal/vacation time built on mutual trust and accountability

• 10 sick days annually

• 10 company-paid holidays

• 6 weeks paid parental leave

---

Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law.

---

About Togetherwork

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations, including associations, camps, unions, fraternities and sororities, gyms, dance studios, religious congregations, and more.

Our mission-critical tools help customers manage and grow their communities while deepening member engagement. We’re united by a shared goal: helping our clients better serve and empower their members.

Learn more about our solutions at www.togetherwork.com/solutions.

 

 

Customer Success Manager

Location: Austin, TX (Hybrid – 3 days/week in office)
Compensation: Competitive base + benefits

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Help customers succeed through connection and innovation

Togetherwork is seeking a Customer Success Manager (CSM) to support the success and growth of customers across 1–2 core products in our Studios vertical. This role focuses on delivering scalable engagement through digital programs, proactive lifecycle management, and customer success playbooks.

You’ll play a key role in ensuring customers feel supported, empowered, and connected—leveraging technology and collaboration to deliver measurable impact. The ideal candidate is passionate about customer experience, operational efficiency, and driving retention at scale.

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What you’ll do

• Customer Engagement at Scale: Execute one-to-many success strategies using digital tools, automation, and scalable programs.

• Playbook Execution & Iteration: Build, refine, and deploy product-specific playbooks that guide onboarding, adoption, and renewal.

• Customer Journey Support: Ensure customers receive timely and relevant resources throughout their lifecycle.

• Content Collaboration: Partner with internal teams to create and maintain customer-facing materials such as webinars, training modules, and help articles.

• Customer Health Monitoring: Track and analyze key metrics—adoption, usage, and satisfaction—to identify risks and opportunities.

• Feedback Loop: Capture and share customer insights to influence product improvements and internal processes.

• Cross-Functional Collaboration: Work closely with Product, Support, and Marketing teams to align customer success initiatives with company goals.

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What you bring

• 3+ years of experience in Customer Success, Account Management, or a related customer-facing role.

• Experience supporting SaaS or technology products, ideally across multiple customer segments.

• Strong analytical mindset with experience using data to guide decisions.

• Excellent communication, leadership, and change management skills.

• Proven ability to collaborate cross-functionally in a dynamic, fast-paced environment.

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Why this role

Impact: Build scalable programs that help customers succeed and drive measurable retention and growth.
Innovation: Leverage digital tools and automation to deliver proactive engagement.
Collaboration: Partner across Product, Support, and Marketing to enhance the customer experience.
Flexibility: Hybrid work environment based in Austin, TX (3 days onsite).

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Compensation & Benefits

Base Salary: Competitive
Benefits:

• Medical, dental, and vision insurance options

• 100% employer-paid short/long-term disability

• Basic Life Insurance

• 401(k) with 100% company match up to 4%

• Flexible paid personal/vacation time built on mutual trust and accountability

• 10 sick days annually

• 10 company-paid holidays

• 6 weeks paid parental leave

---

Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law.

---

About Togetherwork

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations, including associations, camps, unions, fraternities and sororities, gyms, dance studios, religious congregations, and more.

Our mission-critical tools help customers manage and grow their communities while deepening member engagement. We’re united by a shared goal: helping our clients better serve and empower their members.

Learn more about our solutions at www.togetherwork.com/solutions.

 

 

 

Migration Specialist

Please Note: This is a temporary position expected to run through December 2026.
Location: Columbus, GA
Schedule: Full-Time | Hybrid (Tues–Thurs in office)
Compensation: $16.83/hour

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Support seamless customer transitions

Togetherwork is seeking a Migration Specialist within our Higher Education business vertical to ensure customers experience a smooth, accurate, and efficient transition from one platform to another. You’ll manage the migration process end-to-end—coordinating timelines, validating data, and maintaining exceptional communication with customers throughout.

This role is ideal for a detail-oriented professional who enjoys problem-solving, supporting customers, and collaborating with cross-functional teams to deliver successful outcomes.

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What you’ll do

• Serve as the primary point of contact for customers throughout the migration process, providing clear updates and guidance.

• Prepare and plan each migration, ensuring data accuracy and compliance with internal standards.

• Execute and validate data transfers, troubleshooting issues and ensuring complete, accurate setup on the new platform.

• Identify potential risks early and collaborate with internal teams to resolve them proactively.

• Maintain detailed documentation of all migration steps, communications, and outcomes.

• Participate in internal meetings to provide feedback on migration progress, workload, and process improvements.

• Collaborate with subject matter experts and cross-functional partners to ensure a seamless transition for each client.

• Keep internal tracking tools and project boards current and organized.

• Guide customers through the migration process, outlining required actions and timelines.

• Deliver software training and answer customer questions related to data migration and new system usage.

• Build and maintain strong relationships with chapter administrators, undergraduate leaders, advisors, and headquarters staff.

• Escalate customer feedback, product issues, or enhancement requests to the appropriate teams.

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What you bring

• High school diploma required.

• Minimum 6 months of experience in customer service, customer support, or client management.

• Strong organizational skills and the ability to manage multiple projects at once.

• Excellent problem-solving skills with strong attention to detail.

• Self-starter with the ability to work both independently and collaboratively.

• Clear, professional written and verbal communication skills.

• Proficiency with Microsoft Outlook, Teams, and Office 365 applications.

Preferred:

• Background in technical support or a related field.

• Experience with data migration, system implementation, or similar technical processes.

• Familiarity with Zendesk or Monday.com.

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Why this role

Impact: Play a key role in ensuring a positive and efficient customer experience during critical platform transitions.
Growth: Gain hands-on experience with software migrations, customer communication, and data integrity.
Collaboration: Work closely with internal experts and cross-functional teams to solve real challenges.
Flexibility: Hybrid schedule based in Columbus, GA, with supportive team collaboration.

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Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law.

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About Togetherwork

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations, including associations, fraternities and sororities, universities, camps, religious organizations, and nonprofits.

Our mission-critical tools help customers manage and grow their communities while deepening engagement with their members, donors, and constituents. We’re united by a shared goal: helping our clients better serve and empower their communities.

Learn more about our solutions at www.togetherwork.com/solutions.

 

 

 

Revenue Operations Manager

Location: Austin, TX (Hybrid, 3 days/week onsite)
Compensation: Competitive base + bonus + benefits

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Drive operational excellence and scale growth

Togetherwork is hiring a Revenue Operations Manager to help accelerate growth across our go-to-market organization. Reporting to the Head of Revenue Operations, you’ll partner closely with Sales and Marketing to streamline processes, optimize tools, and surface insights that drive better performance.

This is a hands-on, high-impact role where you’ll serve as the operational backbone for our revenue teams—ensuring the systems, data, and processes are in place to help every rep and marketer perform at their best.

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What you’ll do

First 30 Days

• Learn Togetherwork’s current revenue operations framework, sales processes, and tech stack.

• Interview Sales and Marketing stakeholders to identify workflow gaps, tool utilization, and efficiency opportunities.

• Review enablement documentation, quotas, commission structures, and the tech ecosystem; summarize findings for the Head of Revenue Operations.

First 90 Days

• Own commission execution, including data collection, analysis, reconciliation, and payroll submission.

• Manage Salesforce and adjacent sales/marketing tool support tickets.

• Partner with RevOps leadership to prioritize GTM initiatives and improvements.

• Begin managing Salesforce-connected tools such as Qualified, Sales Engagement, Clay, and Fathom AI.

First 6 Months and Beyond

• Optimize sales processes to improve efficiency, adoption, and compliance.

• Enhance best practices for Salesforce and integrated sales tools.

• Identify and implement new tools or automations to increase GTM productivity.

• Build and maintain Salesforce dashboards for forecasting, performance tracking, and data visibility.

• Collaborate cross-functionally to design scalable operational processes.

• Lead requirements gathering and documentation for RevOps projects and initiatives.

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What you bring

• 3–5+ years of experience in Revenue Operations, Sales Operations, or GTM Operations within a SaaS environment.

• Advanced proficiency with Salesforce CRM and marketing automation tools (HubSpot preferred).

• Experience with sales tech stack tools such as Qualified, Sales Engagement, Clay, or Fathom AI.

• Strong analytical ability to extract insights, build dashboards, and forecast accurately.

• Proven record of improving sales processes, managing commissions, and driving tool adoption.

• Excellent organizational and project management skills with high attention to detail.

Nice to Have

• Experience presenting operational insights to VP-level stakeholders.

• Familiarity with sales cadence, automation, and conversational AI tools.

• Ability to lead training and drive adoption for new systems and processes.

• Strong SaaS background (preferred).

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Why this role

Impact: You’ll directly shape how Togetherwork scales revenue across its growing SaaS portfolio.
Collaboration: Work cross-functionally with Sales, Marketing, and Product leaders to drive GTM efficiency.
Ownership: Manage key systems and processes that power the entire revenue engine.
Growth: Join a RevOps team that values innovation, transparency, and measurable results.

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Compensation & Benefits

Base Salary: Competitive
Bonus: Performance-based
Benefits:

• Medical, dental, and vision insurance options

• 100% employer-paid short/long-term disability

• Basic Life Insurance

• 401(k) with 100% company match up to 4%

• Flexible paid personal/vacation time built on mutual trust and accountability

• 10 sick days annually

• 10 company-paid holidays

• 6 weeks paid parental leave

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Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law.

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About Togetherwork

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations, including associations, camps, unions, fraternities and sororities, gyms, dance studios, religious congregations, and more.

Our mission-critical tools help customers manage and grow their communities while deepening member engagement. We’re united by a shared goal: helping our clients better serve and empower their members.

Learn more about our solutions at www.togetherwork.com/solutions.