Marketing Manager

Austin, TX  |  Hybrid (3 days in office)  

Are you a marketer who thrives on turning product strategy into campaigns that actually move the needle? At Togetherwork, we’re looking for a Marketing Manager who can take complex software value propositions and translate them into clear, compelling messages that drive customer adoption and growth. If you’re energized by fast-paced B2B SaaS environments and want your work to directly shape pipeline and revenue across a diverse portfolio, we want to hear from you.

 

About Togetherwork

Togetherwork is a rapidly growing, $200+ million vertical software company serving 12 specific markets — from associations and camps to gyms, studios, and more. With 700+ employees and a new innovation center in the heart of Austin, we deliver user-centric software that helps 70,000+ customers run and grow their communities. Our team is united by a mission to empower organizations at every level, and we’re building the tools to make that happen.

 

What You’ll Do

In this role, you’ll be the connective tissue between Product Marketing strategy and real-world execution — owning GTM campaigns, messaging, and customer communications across channels. You will:

• Go-to-Market Execution: Build and execute GTM plans for product features and key initiatives, including integrated payments and embedded financial services, driving successful launches and measurable customer adoption.
• Messaging & Positioning: Translate product marketing strategy into clear, compelling, value-driven messaging tailored to different customer segments, use cases, and lifecycle stages.
• Campaign Development: Create and launch multi-channel marketing campaigns — email, in-product messaging, lifecycle touchpoints, and more — that drive awareness, engagement, and adoption.
• Content Development: Develop high-quality marketing assets including emails, playbooks, landing pages, and sales enablement materials that support product initiatives.
• Cross-Functional Partnership: Collaborate closely with Product Marketing, Product, Payments, Sales, and Customer Success to align on priorities and execute go-to-market efforts seamlessly.
• Performance Analysis: Track, analyze, and report on campaign performance and adoption metrics, using insights to continuously optimize messaging, targeting, and channel strategy.

What You Bring

You’ll succeed in this role if you have:

• Bachelor’s degree in Marketing, Business, or a related field
• 3–5 years of experience in marketing (growth, lifecycle, product marketing, or similar) within a SaaS or technology company
• Proven ability to own and execute campaigns end-to-end, from strategy through launch
• Demonstrated success developing and executing GTM strategies that drive measurable business results
• Exceptional written and verbal communication skills — you can translate product strategy into clear, concise, and compelling customer-facing messaging
• Strong analytical skills with the ability to turn data and insights into actionable campaign improvements
• Ability to thrive in a fast-paced environment and juggle multiple projects simultaneously
• Experience working cross-functionally with Sales, Product, Payments, and Customer Success teams
• Experience marketing payments or embedded financial services is a plus

 

What You’ll Get

This is a unique opportunity to:

• Own GTM execution for a portfolio of software products serving real communities across 12 verticals
• See your campaigns and messaging directly influence customer adoption, pipeline, and revenue
• Work closely with senior Product Marketing leadership with clear visibility into strategy and direction
• Make measurable impact with the autonomy to shape how we communicate our product value — and the data to prove it
• Join a collaborative, fast-paced culture built on transparency, accountability, and purpose-driven work

 

Compensation & Benefits

• Medical, dental, and vision insurance options
• 100% employer-paid short/long-term disability
• Basic Life Insurance
• 401(k) with 100% company match
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 9 company-paid holidays
• 6 weeks paid parental leave

 

Inclusion & Diversity

Excited about this role but don’t meet every single requirement? Studies show that women and other marginalized groups are less likely to apply to jobs unless they meet every qualification. At Togetherwork, we are dedicated to building a diverse, inclusive, and authentic workplace. If your past experience doesn’t align perfectly with every qualification listed, we encourage you to apply anyway — you may be just the right candidate for this or other roles.

 

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law.

Enterprise UI Architect

Location: Austin, TX (hybrid)

Schedule: Full-time | Hybrid (2–3 days in office)

Work Authorization Notice:

At this time, we are unable to provide immigration sponsorship for this position. Candidates must have current, unrestricted authorization to work in the country where the role is based.

About Us

Togetherwork is a $250M recurring revenue SaaS business with more than 33 software applications serving over 12 vertical markets. We help communities, organizations, and businesses thrive by delivering purpose-built software that supports their missions and operations.

Headquartered on South Congress in Austin, TX, Togetherwork is scaling rapidly. We are customer-focused, execution-driven, and committed to operational excellence. Our teams value accountability, collaboration, and continuous improvement.

About the Role

Togetherwork is modernizing the user interfaces of 20+ SaaS products and we need an Enterprise UI Architect who can do three things simultaneously: partner with product and design organization to define the strategy, code the foundations, and raise the bar for every engineer on the team.

You will be in Figma sessions with designers, in code reviews with engineers, and in executive conversations about portfolio-level UI direction. You bring strong opinions about how modern UIs should be built, and you know how to bring a team along with you.

AI is central to how we work. You don’t just use AI tools yourself; you teach others how to use them well, set standards for AI-assisted development, and coach the team on separating quality output from noise.

What You’ll Do

Portfolio UI Strategy

Define and own the UI modernization roadmap across 20+ products spanning React, PHP, Rails, and .NET legacy stacks. You assess where each product sits, sequence the work pragmatically, and ensure every modernization decision is aligned with a coherent long-term vision.

 

Design System Leadership

Partner directly with designers to evolve our existing design system into a scalable, cross-portfolio standard. You bridge the gap between design intent and engineering implementation, ensuring components are consistent, accessible, and built to last across a polyglot environment.

 

AI-Augmented Development

Use AI coding tools daily to accelerate architecture decisions, component scaffolding, and Figma-to-code implementation. More importantly, you establish team-wide standards for how AI tools are used — defining what good AI-assisted output looks like, how to validate it, and when to rewrite it.

 

Engineering Mentorship

Coach and mentor frontend engineers across the organization on UI best practices, AI tool usage, component architecture, and modernization patterns. You make the team measurably better over time.

 

Figma-to-Production Partnership

Work shoulder-to-shoulder with designers at every stage; from early system design to component handoff to production validation. You can tell when an implementation missed the design intent, and you fix it before it ships.

 

Incremental Modernization Execution

Get hands-on when it matters. You scope modernization work into safe, shippable increments using strangler patterns, feature flags, and rollback-safe deployments. You understand the risk surface of live production migrations and architect accordingly.

 

Cost Management and Token Efficiency

• Proactive cost awareness across all initiatives.
• Monitor AI infrastructure costs across products and surface optimization opportunities proactively.

 

What You’ll Bring

• 8+ years in frontend engineering with at least 3 years in an architecture role.
• Deep expertise in React and TypeScript, with hands-on experience modernizing legacy stacks.
• Proven track record designing and scaling component libraries and design systems across multiple products.
• Direct partnership experience with UX/product design teams on design system development and Figma handoff workflows.
• Demonstrated daily use of AI coding tools in production and the ability to coach others on doing the same effectively.
• Experience leading incremental UI modernization of live, customer-facing products without disrupting production.
• Strong communication skills and equally comfortable presenting architecture decisions to engineers and executives.

Preferred Qualifications

• Experience across 10+ product codebases simultaneously or in a platform engineering capacity.
• Familiarity with accessibility standards (WCAG) at an architecture level.
• Exposure to design token systems and multi-brand theming.
• Background in SaaS or multi-tenant product environments.

 

Who You Are

You have modernized real production UIs at scale. You know what it means to inherit a legacy stack, earn the trust of a design team, and bring engineering along on a multi-year journey without losing momentum.

You are a multiplier. Your impact is measured not just by what you ship, but by how much better the engineers around you get. You coach without condescension, set standards without bureaucracy, and push for quality without blocking delivery.

You are genuinely good at AI-assisted development. You can show your workflow, explain your approach, and demonstrate the judgment to know when AI output is production-ready and when it isn’t.

Why You’ll Love Working Here

At Togetherwork, we help community-driven organizations grow and thrive — creating better experiences for the people they serve.

We are guided by values that shape how we work every day:

• Obsess over our customers
• Own it. Together.
• Move fast with purpose

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences, and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

CCPA Disclosure Notice: Click Here

Onboarding Consultant (SMB)

Location: Hybrid - Columbus, GA or Atlanta, GA

We are looking for an Onboarding Consultant to serve as a key customer-facing delivery function within our Professional Services & Onboarding organization. This role is responsible for leading the successful onboarding, configuration, and activation of Togetherwork SaaS solutions for new SMB customers. The Onboarding Consultant partners closely with Project Managers, Solution Consultants, Customer Success, and delivery leadership to ensure customers achieve a smooth transition from sales to active product usage—delivering structured onboarding engagements that drive adoption, early value realization, and long-term success.

What you’ll do:

Customer Onboarding & Implementation

• Lead customer onboarding engagements in alignment with defined delivery frameworks, timelines, and scope
• Configure SaaS applications based on documented customer requirements and established best practices
• Guide customers through setup, validation, and go-live readiness activities
• Identify onboarding risks, dependencies, and issues; escalate appropriately to maintain delivery momentum

Training & Enablement

• Deliver end-user and administrator training to support successful product adoption
• Provide onboarding guidance, best practices, and product usage recommendations tailored to SMB customer needs
• Ensure customers are prepared for a successful transition to Customer Success or Support teams

Delivery Execution & Documentation

• Maintain accurate onboarding documentation, configuration records, and customer-facing artifacts throughout the project lifecycle
• Track and report progress against milestones, timelines, and success criteria
• Collaborate with Project or Engagement Managers to support planning, coordination, and status reporting
• Operate within PMO governance frameworks, delivery standards, and Performance Insights reporting models

AI-Enabled & Data-Driven Ways of Working

• Leverage approved AI tools and automation to improve onboarding efficiency, quality, and consistency
• Use data, dashboards, and AI-supported insights to monitor onboarding health and identify risks early
• Continuously build AI literacy and apply AI-enabled practices as part of day-to-day delivery
• Contribute to a culture of continuous improvement by identifying opportunities to streamline and enhance onboarding workflows

 

What you’ll bring:

• Experience delivering SaaS onboarding or implementation engagements
• Strong customer-facing communication, facilitation, and training skills
• Technical aptitude for system configuration and solution setup
• Ability to manage multiple onboarding engagements with accountability and attention to detail
• Comfort working within structured delivery frameworks and onboarding plans
• Ability to document requirements, configurations, and processes clearly and accurately
• Organized, proactive, and execution-focused with strong follow-through
• Collaborative team player aligned to shared outcomes and delivery standards
• Analytical and problem-solving skills
• Proficient with Windows, Microsoft Office, and Adobe Acrobat applications
• Excellent written and oral communication skills

 

Why This Role:

• Lead meaningful customer relationships as the primary delivery contact during a critical phase of the customer journey
• Work at the intersection of technology, operations, and customer experience in a fast-paced SMB environment
• Operate in an AI-forward environment with access to modern tools that amplify your efficiency and impact
• Contribute directly to measurable outcomes—customer satisfaction, onboarding timeliness, and adoption—that matter to the business

 

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Non-Exempt employees have a generous accrual policy
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

 

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.

Onboarding Consultant (SMB)

Location: Hybrid - Columbus, GA or Atlanta, GA

We are looking for an Onboarding Consultant to serve as a key customer-facing delivery function within our Professional Services & Onboarding organization. This role is responsible for leading the successful onboarding, configuration, and activation of Togetherwork SaaS solutions for new SMB customers. The Onboarding Consultant partners closely with Project Managers, Solution Consultants, Customer Success, and delivery leadership to ensure customers achieve a smooth transition from sales to active product usage—delivering structured onboarding engagements that drive adoption, early value realization, and long-term success.

What you’ll do:

Customer Onboarding & Implementation

• Lead customer onboarding engagements in alignment with defined delivery frameworks, timelines, and scope
• Configure SaaS applications based on documented customer requirements and established best practices
• Guide customers through setup, validation, and go-live readiness activities
• Identify onboarding risks, dependencies, and issues; escalate appropriately to maintain delivery momentum

Training & Enablement

• Deliver end-user and administrator training to support successful product adoption
• Provide onboarding guidance, best practices, and product usage recommendations tailored to SMB customer needs
• Ensure customers are prepared for a successful transition to Customer Success or Support teams

Delivery Execution & Documentation

• Maintain accurate onboarding documentation, configuration records, and customer-facing artifacts throughout the project lifecycle
• Track and report progress against milestones, timelines, and success criteria
• Collaborate with Project or Engagement Managers to support planning, coordination, and status reporting
• Operate within PMO governance frameworks, delivery standards, and Performance Insights reporting models

AI-Enabled & Data-Driven Ways of Working

• Leverage approved AI tools and automation to improve onboarding efficiency, quality, and consistency
• Use data, dashboards, and AI-supported insights to monitor onboarding health and identify risks early
• Continuously build AI literacy and apply AI-enabled practices as part of day-to-day delivery
• Contribute to a culture of continuous improvement by identifying opportunities to streamline and enhance onboarding workflows

 

What you’ll bring:

• Experience delivering SaaS onboarding or implementation engagements
• Strong customer-facing communication, facilitation, and training skills
• Technical aptitude for system configuration and solution setup
• Ability to manage multiple onboarding engagements with accountability and attention to detail
• Comfort working within structured delivery frameworks and onboarding plans
• Ability to document requirements, configurations, and processes clearly and accurately
• Organized, proactive, and execution-focused with strong follow-through
• Collaborative team player aligned to shared outcomes and delivery standards
• Analytical and problem-solving skills
• Proficient with Windows, Microsoft Office, and Adobe Acrobat applications
• Excellent written and oral communication skills

 

Why This Role:

• Lead meaningful customer relationships as the primary delivery contact during a critical phase of the customer journey
• Work at the intersection of technology, operations, and customer experience in a fast-paced SMB environment
• Operate in an AI-forward environment with access to modern tools that amplify your efficiency and impact
• Contribute directly to measurable outcomes—customer satisfaction, onboarding timeliness, and adoption—that matter to the business

 

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Non-Exempt employees have a generous accrual policy
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

 

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.

 

 

Onboarding Team Lead

Location: Austin, TX – Hybrid 2 to 3 days per week

We are looking for an Onboarding Team Lead to serve as a key delivery leader within our Professional Services & Onboarding organization. This is a player–coach role responsible for overseeing successful customer onboarding engagements, ensuring timely milestone completion, high-quality delivery, and strong early customer outcomes. The Onboarding Team Lead provides day-to-day leadership and guidance to a team of Onboarding Consultants while remaining hands-on with complex or high-risk engagements. This is the first Onboarding Team Lead role for the Gingr segment—an exciting opportunity to set the standard and make a lasting impact.

What You’ll Do

Onboarding Delivery & Customer Outcomes

• Oversee onboarding engagements across assigned customers or segments, ensuring milestones are delivered on time and in alignment with defined success criteria.
• Act as the primary escalation point for onboarding risks, blockers, or customer concerns.
• Provide hands-on support for complex, high-touch, or enterprise onboarding engagements.
• Ensure consistent application of onboarding frameworks, templates, and best practices.
• Support smooth handoff from Sales and into Customer Success or Managed Services.

Team Leadership & Enablement

• Lead, coach, and support a growing team of Onboarding Consultants—including multiple direct reports as the team scales.
• Provide real-time guidance on customer engagement, delivery approach, and prioritization.
• Support onboarding, training, and readiness of new and existing consultants.
• Reinforce adoption of standard onboarding methodologies and AI-assisted delivery tools.
• Partner with managers on performance feedback, growth plans, and promotion readiness.

Process, PMO & Operational Discipline

• Ensure onboarding milestones, timelines, and dependencies are tracked accurately in PSA or work management tools.
• Partner with PMO to reinforce delivery governance, status reporting, and risk management.
• Identify and implement process improvements to improve onboarding cycle time, throughput, and predictability.
• Leverage AI-enabled insights to identify onboarding risks, delays, or capacity constraints.

Cross-Functional Collaboration

• Partner with Sales, Solution Consulting, and Configuration teams to ensure clean handoffs and clear scope.
• Collaborate with Customer Success to align onboarding outcomes to long-term customer goals and adoption plans.
• Work closely with Product and Support teams to address onboarding-related issues and feedback.
• Coordinate with Performance Insights to support KPI tracking and analysis.

What You’ll Bring

• Strong experience delivering customer onboarding or implementation engagements in a SaaS environment—understanding onboarding as an end-to-end process is essential.
• Demonstrated leadership capability in a player–coach or team lead role; management experience in a support or ticketed environment alone is not sufficient for this position.
• Ability to manage multiple customer engagements and competing priorities simultaneously.
• Excellent external-facing communication and customer facilitation skills—this role requires direct customer interaction, particularly at the escalation level.
• Strong judgment in risk identification, escalation, and resolution.
• Continuous improvement mindset with comfort adopting AI-enabled delivery tools and data-driven ways of working.
• Proficient with Windows, Microsoft Office, and work management/PSA tools.
• Analytical and problem-solving skills with a high degree of attention to detail.
• A self-starter who thrives both independently and in a collaborative team environment.

Why This Role

• Be the first Onboarding Team Lead for the Gingr segment—a defining opportunity to shape how onboarding is done.
• Lead and grow a team that directly drives customer success and early product adoption.
• Operate in an AI-forward environment with access to modern tools that amplify your efficiency and impact.
• Sit at the intersection of leadership, delivery excellence, and customer outcomes.
• Clear career path toward Onboarding Manager, Delivery Manager, or Professional Services Leadership.

Benefits

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life insurance
• 401(k) option with 100% company match up to 4%
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews. To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted.

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind.

Customer Support Representative

Location: Remote

Hours: M-F 9 AM – 5 PM PST during training, 11 AM – 7 PM PST once training completed. Must be able to serve on an occasional weekend rotation as needed. 

As a Customer Support Specialist, you’ll be the first point of contact for our customers, providing friendly and efficient support via email, phone, and virtual sessions. This role is perfect for someone who is tech-savvy, enjoys problem-solving, and thrives in a customer-focused environment. You'll use your knowledge of our software to help climbing facility owners, managers, and staff navigate the system, configure setups, and troubleshoot issues. 

Beyond troubleshooting, you’ll also play an instructional role—guiding customers through best practices, simplifying technical processes, and ensuring they get the most value from the software. If you love learning, enjoy helping others succeed, and can translate complex concepts into clear guidance, this role is for you! 

This is a great opportunity for someone who enjoys problem-solving, working with customers, and diving deep into software. You'll be part of a team that helps gyms and climbing facilities run smoothly by providing expert guidance and troubleshooting. If you're detail-oriented, enjoy learning, and take pride in helping others succeed, we'd love to hear from you! 

What You'll Do: 

• Provide technical support to customers via email, phone, and virtual sessions. 
• Troubleshoot software-related issues, guiding customers through solutions in a clear and patient manner. 
• Help customers navigate and configure RGP, including setting up new calendar offerings, membership structures, and other system configurations. 
• Deliver training and guidance to customers through phone calls, written instructions, and virtual training sessions. 
• Translate technical concepts into easy-to-understand explanations for non-technical users. 
• Document customer interactions and contribute to internal knowledge bases. 
• De-escalate customer frustrations and provide a solutions-oriented, customer-first experience. 
• Collaborate with other support team members to improve processes and customer experience. 

What You'll Bring:

• Deep Knowledge of Rock Gym Pro (REQUIRED) 
• Extensive hands-on experience with Rock Gym Pro. 
• Ability to configure and create new setups from scratch, such as setting up online calendar offerings, membership billing structures, and system settings. 
• Strong troubleshooting ability to identify and resolve software issues efficiently. 
• Training and Instructional Experience 
• Comfortable providing one-on-one and group training via phone, email, and virtual sessions. 
• Ability to simplify complex technical concepts and explain them in a way that non-technical users can easily understand. 
• Strong Communication Skills with a Customer-Centric Approach 
• Excellent verbal and written communication skills. 
• Ability to de-escalate conversations and handle frustrated customers with professionalism and empathy. 
• Clear and concise in both technical explanations and customer-facing responses. 
• A Learner at Heart 
• Open-minded and excited to learn new processes and technologies. 
• Curious and proactive in seeking solutions and improving workflows. 
• Thrives in an environment that requires continuous learning and adaptability. 

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $50,000 USD per year 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

Interview Process & Expectations
Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

 

Enterprise Application Architect

Location: Austin, TX (hybrid)

Schedule: Full-time | Hybrid (2–3 days in office)

Work Authorization Notice:

At this time, we are unable to provide immigration sponsorship for this position. Candidates must have current, unrestricted authorization to work in the country where the role is based.

About Us

Togetherwork is a $250M recurring revenue SaaS business with more than 33 software applications serving over 12 vertical markets. We help communities, organizations, and businesses thrive by delivering purpose-built software that supports their missions and operations.

Headquartered on South Congress in Austin, TX, Togetherwork is scaling rapidly. We are customer-focused, execution-driven, and committed to operational excellence. Our teams value accountability, collaboration, and continuous improvement.

About the Role

Togetherwork is seeking an experienced Enterprise Application Architect to define and drive the architectural vision across our product ecosystem. This role is responsible for designing scalable, secure, and future-ready application frameworks that enable business growth, innovation, and operational excellence.

The architect will lead the evolution of modern, API-first, and cloud-native systems while remaining technology agnostic. A key focus of this role is to embed AI/ML and Generative AI capabilities into core product experiences, development lifecycles, and intelligent automation, enabling data-driven insights and next-generation user interactions.

This individual will play a critical role in modernizing legacy systems, integrating AI-powered services, and establishing scalable patterns for AI adoption across the organization. Success in this role requires a balance of deep technical expertise, strategic thinking, and the ability to influence cross-functional stakeholders to deliver resilient, high-performing, and intelligent systems at scale.

What You’ll Do

Application Architecture & System Design

• Drive platform-oriented architecture to enable reuse across products (shared services, common APIs, design systems).
• Identify opportunities to standardize capabilities across the portfolio (identity, billing, integrations, AI services).
• Lead high-level and low-level design (HLD/LLD) for new systems and major enhancements.
• Develop reference architectures for frontend, backend, API, and database layers.
• Ensure systems are extensible, maintainable, and cloud-ready.

 

API & Backend Architecture

• Architect RESTful and/or GraphQL APIs with scalability and security in mind.
• Design service-oriented or microservices-based architectures where appropriate.
• Establish best practices for backend development (PHP or other modern backend technologies).
• Define and enforce standards for performance, resilience, and observability across distributed systems.

 

Frontend Architecture

• Define scalable frontend architecture patterns for React-based applications.
• Guide state management, component design, and frontend performance optimization.
• Establish standards for UI modularity, reusability, and maintainability.
• Ensure seamless integration between frontend and backend services.

 

AI/ML Integration & Modernization

• Design application architectures that support AI/ML integration (e.g., recommendation systems, predictive analytics, automation).
• Integrate AI/ML services via APIs or embedded models.
• Collaborate with data teams to operationalize ML models into production applications.
• Evaluate opportunities to embed GenAI, LLM-based features, or intelligent automation into products.
• Ensure cost-effective and scalable inference architecture and monitoring of AI-driven features.
• Define patterns for LLMOps including model lifecycle, versioning, monitoring, and governance.
• Optimize cost, latency, and scalability of AI/GenAI solutions (e.g., prompt design, caching, model selection).

 

Technology Agnostic Leadership

• Evaluate and recommend technologies based on business needs, not personal preference.
• Provide architectural guidance across different stacks within the TW portfolio.
• Define migration strategies from legacy architectures to modern solutions.
• Support M&A integration efforts by rationalizing diverse application stacks.

 

Governance, Security & Quality

• Ensure responsible AI practices, including data privacy, bias mitigation, and compliance.
• Define guardrails for secure and compliant use of GenAI and third-party AI services.
• Establish secure coding and architecture standards.
• Design authentication and authorization mechanisms (OAuth2, JWT, SSO, etc.).
• Ensure compliance with data privacy and security requirements.
• Guide DevOps and CI/CD best practices.

 

Collaboration & Mentorship

• Partner with engineering leaders and product teams to align architecture with business strategy.
• Review code and design documents to ensure adherence to standards.
• Mentor senior engineers and development teams.
• Communicate architecture decisions and trade-offs to executive stakeholders.

 

What You’ll Bring

• 10+ years of software engineering experience, with 5+ years in architecture roles.
• Strong expertise in API-first and service-oriented architectures.
• Strong expertise in backend systems (PHP and PHP frameworks preferred; exposure to additional languages is a plus).
• Strong expertise in React-based frontend architectures.
• Strong expertise in relational database design (MySQL preferred).
• Proven experience designing scalable, high-availability web applications.
• Experience with cloud-native architectures (AWS).
• Solid understanding of DevOps, CI/CD, containerization, and deployment strategies.
• Experience integrating AI/ML capabilities into production systems.
• Strong system design and performance optimization skills.
• Excellent communication and stakeholder management skills.

Preferred Qualifications

• Experience in multi-product SaaS environments.
• Exposure to microservices, event-driven architecture, and message queues.
• Experience with container orchestration (ECS, Kubernetes).
• Familiarity with modern frontend ecosystems and component libraries.
• Experience implementing GenAI/LLM-driven features.
• Architecture certifications (TOGAF, AWS Solutions Architect, etc.) are a plus.

 

Who You Are

• Strategic thinker with strong execution mindset.
• Technology agnostic and adaptable.
• Strong problem-solving and design skills.
• Ability to balance innovation with maintainability.
• Strong collaboration and leadership abilities.

 

Why You’ll Love Working Here

At Togetherwork, we help community-driven organizations grow and thrive — creating better experiences for the people they serve.

We are guided by values that shape how we work every day:

• Obsess over our customers
• Own it. Together.
• Move fast with purpose

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences, and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

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Product Owner

Department: Product
Reports To: Senior Director, Product & Strategy
Location: Austin, TX
Schedule: Full-time | Hybrid (2–3 days in office)

Work Authorization Notice: At this time, we are unable to provide immigration sponsorship for this position. Candidates must have current, unrestricted authorization to work in the country where the role is based.

Accounting Domain Requirement: This role requires a background in accounting — either a degree in accounting or direct experience delivering accounting software. You will serve as the subject matter go-to for accounting functions as we build out core capabilities within OmegaFi. Candidates do not need to be accounting experts, but must be comfortable translating accounting concepts into well-defined product requirements.

About Us

At Togetherwork, we set a high bar for clarity, collaboration, and execution. While our Product & Strategy leaders own portfolio outcomes, our individual contributors play a critical role in translating strategy into high-quality, customer-centered execution. We work in close partnership with Engineering, Design, Delivery, CX, Support, Revenue, and Operations to build stable, modern products that help our customers succeed.

Product Owners at Togetherwork are hands-on practitioners who bring strong analytical thinking, operational discipline, and a willingness to engage deeply in sprint-level execution. We embrace innovation, including responsible use of AI, to improve insight, speed, and delivery quality. This role reflects those expectations: collaborative, detail-oriented, and focused on delivering meaningful outcomes.

What You’ll Do

• Translate product strategy and roadmap priorities into clear, actionable backlog items
• Own, prioritize, and maintain a well-groomed product backlog across two Scrum teams
• Write detailed user stories and acceptance criteria that enable predictable delivery
• Participate fully in Scrum ceremonies, including planning, grooming, standups, reviews, and retrospectives
• Support onshore, offshore, or blended engineering teams by ensuring work is well-defined and unblocked
• Create mockups, workflows, and prototypes in Figma to communicate feature intent
• Collaborate closely with Designers to refine UX flows and ensure customer needs are met
• Partner with Product Managers to ensure sprint execution aligns with roadmap goals
• Coordinate with Delivery Managers to keep releases on track and risks visible
• Support go-to-market efforts by clarifying feature functionality and customer value
• Incorporate customer insights from CX, Support, and analytics into backlog decisions
• Monitor product health, adoption, and feedback to inform continuous improvement
• Use AI tools to accelerate story writing, analysis, and workflow efficiency

What You’ll Bring

• 2–4+ years of experience as a Product Owner or in a similar Agile delivery role
• Strong experience writing user stories, acceptance criteria, and managing product backlogs
• Hands-on experience creating mockups and prototypes using Figma
• Experience supporting two or more Scrum teams simultaneously
• Ability to work effectively with both onshore and offshore develoment teams
• Strong communication and facilitation skills across technical and non-technical audiences
• Solid understanding of Agile delivery, UX principles, and technical constraints
• Ability to translate customer and business needs into clear implementation requirements
• Accounting background required — either a degree in accounting or hands-on experience delivering accounting software; will serve as the subject matter lead for accounting functionality within OmegaFi

Bonus Points

• Experience supporting multiple product areas or complex portfolios
• Background working in SaaS or platform-based software environments
• Experience using AI tools to improve backlog quality, discovery, or delivery workflows
• Comfort operating in fast-paced, evolving product organizations

Why You’ll Love Working Here

• High-impact role translating strategy into real customer value
• Strong cross-functional partnerships with Product, Engineering, Design, and Delivery
• Culture of ownership, clarity, and continuous improvement
• Opportunity to grow your product craft while supporting meaningful customer outcomes
• Hybrid work model that balances collaboration and flexibility

Mindset 

• Curious, growth-oriented, and passionate about building great software. 
• Thrives in fast-paced, collaborative environments. 
• Comfortable challenging assumptions, taking smart risks, and iterating quickly. 
• Energized by in-person collaboration in our Austin HQ 2–3 days per week. 

 

Why This Role Matters

Impact: Help shape the future of a $250M SaaS portfolio spanning 33 products and 12+ vertical markets. 

Innovation: Build with cutting-edge AI tools and modern product development practices. 

Growth: Develop your career in an environment that values creativity, experimentation, and bold thinking. 

Collaboration: Work alongside passionate colleagues across engineering, design, product, and GTM. 

Culture: Join a company that works hard, plays hard, and is fiercely committed to customer success. 

Compensation

• Base Salary: Competitive 

• Bonus: Performance-based 

Benefits: 

• Medical, dental, and vision insurance 

• 100% employer-paid short/long-term disability 

• Basic life insurance 

• 401(k) with 100% company match up to 4% 

• Flexible PTO built on trust and accountability 

• 10 sick days annually 

• 10 company-paid holidays 

• 6 weeks paid parental leave 

Inclusion and Diversity 

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law. 

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

 

 

Account Manager

We are looking for an Account Manager to serve as the primary strategic partner for assigned clients within our customer-facing organization. This role is responsible for owning client relationships, driving satisfaction and retention, and identifying growth opportunities across assigned accounts. The Account Manager partners closely with Sales, Customer Success, and Operations teams to ensure clients achieve their goals—delivering consistent value that supports long-term success and revenue growth.

What you’ll do:

Client Relationship Management

• Manage client relationships and serve as the primary strategic partner for assigned accounts
• Understand client goals and ensure delivery of services aligned to their objectives
• Resolve client issues with urgency and professionalism
• Build trust through consistency and transparency in all client interactions
• Prepare and present business reviews to executive-level audiences

Revenue Growth & Retention

• Identify upsell and cross-sell opportunities within assigned accounts
• Own the end-to-end renewal process
• Analyze account health metrics to identify trends and improvement areas

Account Strategy & Cross-Functional Collaboration

• Contribute to strategic account planning with cross-functional teams
• Partner with Product, Support, and/or Service teams to advocate for client needs
• Work closely with Sales, Customer Success, and Operations to deliver aligned outcomes

Account Operations & Documentation

• Maintain accurate records of client interactions and account activity
• Use CRM tools to manage and track account status, pipeline, and activity

AI-Enabled & Data-Driven Ways of Working

• Leverage approved AI tools and automation to improve account management efficiency and consistency
• Use data, dashboards, and AI-supported insights to monitor account health and identify risks early
• Continuously build AI literacy and apply AI-enabled practices as part of day-to-day work
• Contribute to a culture of continuous improvement by identifying opportunities to streamline workflows

What you’ll bring:

• Strong client relationship management skills
• Ability to identify growth opportunities within assigned accounts
• Excellent communication and problem-solving abilities
• Experience using CRM tools to manage accounts
• Collaborative and proactive approach with strong follow-through
• Takes ownership and follows through without being asked
• Builds trust through consistency and transparency
• Comfortable managing multiple priorities in a fast-paced environment
• Thrives in a collaborative, team-oriented culture
• Comfortable with camera-on meetings and executive-level communication
• Organized, analytical, and execution-focused with attention to detail
• Proficient with Windows, Microsoft Office, and CRM applications
• Excellent written and oral communication skills

Why This Role:

• Own meaningful client relationships as the primary strategic point of contact for assigned accounts
• Work at the intersection of client success, revenue growth, and product value in a fast-paced environment
• Operate in an AI-forward environment with access to modern tools that amplify your efficiency and impact
• Contribute directly to measurable outcomes—client satisfaction, retention rates, and account growth—that matter to the business

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Non-Exempt employees have a generous accrual policy
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.

Senior Project Manager Location: Austin, TX (Hybrid)

We are looking for a Senior Project Manager to serve as a senior delivery leader within our Professional Services organization. This role is accountable for the end-to-end delivery of large-scale, complex customer implementations for Togetherwork's Associations business unit, with a focus on our Fonteva product (Salesforce-based AMS). The Senior Project Manager owns delivery outcomes across the full project lifecycle—driving scope control, financial discipline, risk management, and stakeholder alignment to ensure customers achieve successful implementations on time and within budget.

What you'll do:

• Lead end-to-end delivery of large, complex, and high-risk customer implementations, including multi-workstream programs with budgets and timelines of significant scale
• Develop and manage detailed project plans, budgets, schedules, and resourcing models across cross-functional teams including consulting, technical, data, and product functions
• Drive scope control, change management, and financial discipline throughout the project lifecycle
• Serve as the primary point of accountability for senior customer stakeholders, providing clear, executive-ready status reporting and building trusted advisor relationships
• Proactively identify, assess, and mitigate delivery, resourcing, and customer risks before they escalate
• Lead structured recovery planning for at-risk projects with clear diagnosis, action plans, and measurable outcomes
• Escalate appropriately with recommendations and options — not just problems
• Own the senior stakeholder relationship throughout the engagement — not just status reporting, but consultative guidance and proactive communication
• Manage competing priorities across customer and internal stakeholders with confidence and executive presence
• Represent delivery interests with clarity and accountability, including in difficult conversations
• Ensure delivery aligns with PMO standards, methodologies, and governance frameworks
• Contribute feedback, templates, and reusable delivery assets that improve consistency and outcomes across the team
• Mentor Project Managers on delivery discipline, risk handling, and stakeholder management
• Leverage approved AI tools and automation to improve delivery efficiency, project health monitoring, and reporting
• Use data, dashboards, and AI-supported insights to identify risks early and drive proactive decision-making
• Contribute to a culture of continuous improvement by identifying opportunities to streamline delivery workflows

What you'll bring:

• Demonstrated experience delivering large-scale SaaS, ERP, or CRM implementations in a client-facing Professional Services environment
• Background in Agile and Scrum delivery methodologies; experience running client-facing implementations, not internal IT or DevOps engagements
• Hands-on ownership of project budgets, scope, and timelines — with a track record of driving outcomes, not just managing tasks
• Experience managing a small number of high-complexity, high-hour engagements simultaneously (not high-volume, low-complexity portfolios)
• Executive presence and confidence: ability to hold ground with senior stakeholders, deliver difficult messages, and maintain trust under pressure
• Strong financial acumen with attention to margin protection and delivery economics
• Salesforce or AMS platform familiarity preferred; association management software experience a plus
• Collaborative, accountable, and outcomes-oriented — someone who gets the project to the finish line when push comes to shove
• Excellent written and oral communication skills; proficient with Microsoft Office and project management tooling

Why This Role:

• Own some of the most complex, high-impact customer engagements in the Associations business — not ticket work, but transformational implementations
• Work at the intersection of technology, operations, and customer strategy in a fast-paced, growing SaaS environment
• Operate in an AI-forward organization with access to modern tools that amplify delivery quality and efficiency
• Contribute directly to outcomes that matter — customer satisfaction, margin performance, and expansion readiness — and be recognized for it

Benefits:

• The Company offers a comprehensive employee benefits program, including:
• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more. Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual's judgment, problem-solving approach, and communication.

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.