Chief of Staff  

Location:  Austin, TX (Hybrid required 3 days per week) 
Reports To:  CEO 
Compensation:  Competitive base + bonus + benefits 

 

The Opportunity:

Togetherwork is a 700-person, PE-backed vertical SaaS company running 30+ platforms across recreation, nonprofit, and community management markets. We are three years into a value creation cycle with a defined exit horizon - and we move fast. 

The leadership team is experienced and execution-oriented. What they need is a Director, Chief of Staff who will serve as the operating partner to the CEO: owning the executive rhythm, holding senior leaders accountable, and making sure the right decisions get made and followed through on. This is a high-access, high-accountability seat that is visible at the board level. 

 For the right operator, it is one of the best roles in a PE-backed SaaS company. 

 

What This Role Is Not:

We want to be direct. This is not: 

• A transformation strategist 

• A mini-COO 

• A strategy consultant 

• An executive assistant - even a highly capable one 

 And critically: this is not a role that manages up only. Lateral accountability to ELT, SVPs, and VPs is core to the job. 

 

Who We're Looking For:

You have driven accountability across senior leaders - not just flagged issues upward, but actually closed the loop. You set the agenda, track commitments, and ensure follow-through without needing the CEO to intervene. You have organizational presence, a low ego, and an instinct to make everyone around you more effective. 

You also build things. You don't wait to be handed an AI tool - you bring new capability to the team and actively use automation to compress timelines and eliminate manual work. You stay current, and it shows in the quality of your output. 

 

Must-Have Qualifications:

Candidates who cannot demonstrate the following are screened out: 

• 5+ years of progressive experience in Chief of Staff, BizOps, or executive operations roles
• Has held senior leaders accountable to commitments in a structured, visible way - not just escalated upward 

• Has driven executive priorities or operations autonomously, without waiting for direction 

• Has applied AI tools in actual work contexts to meaningfully improve speed or quality of output 

• Can speak to business financials (revenue, margin, cost structure) with confidence in an interview 

• Has demonstrated ability to influence from behind the scenes, share credit, and prioritize company outcomes over personal visibility 

Strong Signals (Not Screen-Outs) 

• Has built board or investor materials - coordinated inputs, managed the timeline, owned the output 

• Has operated in a PE-backed or high-accountability environment with a defined performance horizon 

• Has built or deployed an AI agent or automated workflow - beyond using off-the-shelf tools 

• Prior Chief of Staff, BizOps lead, or Executive Operations role at a comparable company 

 

What You'll Own:

ELT Operating Rhythm & OKR Accountability 

• Design and own ELT meeting cadence end-to-end: agenda, pre-reads, facilitation, decision logging, and follow-through tracking 

• Drive CEO OKR execution - keep the ELT aligned on priorities, track progress, and surface risk before it compounds 

• Own ELT OKR alignment: each function's objectives connect to company-level goals, gaps are visible, and owners are on the hook 

• Hold senior leaders accountable to commitments between meetings - without requiring CEO escalation 

• Drive pre-meeting alignment so ELT time is used for decisions, not information sharing 

Board & Executive Material Preparation 

• Own the preparation calendar for board meetings, investor check-ins, and executive materials 

• Coordinate across functions to consolidate inputs without creating bottlenecks 

• Ensure materials reflect the exit narrative: EBITDA performance, operational milestones, people story 

Cross-Functional Coordination 

• Identify and resolve misalignment across ELT workstreams before it reaches the CEO 

• Own the ELT decision log and ensure decisions are communicated and implemented 

• Surface OKR conflicts and interdependencies before they become execution blockers 

• Serve as an extension of the CEO's intent - not a separate power center 

AI-Enabled Executive Operations 

• Apply AI tools and automation to streamline executive operations, board prep, meeting synthesis, and follow-through tracking 

• Stay ahead of the AI capability curve and bring relevant tools to the ELT without being asked 

• Actively use AI to compress timelines on deliverables 

 

Capabilities That Matter Most:

Required:

Accountability Management 

Can hold senior leaders to commitments without formal authority and without escalating to the CEO. Uses structure and relationships, not hierarchy. 

Executive Presence 

Comfortable in rooms with VPs and SVPs. Can push back directly and professionally. Operates through trust, not title. 

Proactive Execution 

Drives priorities without being told. Builds the agenda, follows up on decisions, and closes loops across functions. 

Structured Communication 

Writes clean, executive-quality materials under time pressure. Can distill complex inputs into a clear narrative. 

AI Fluency 

Uses AI tools actively to improve output speed and quality. Has applied AI in actual work, not just experimented with it. 

Business Financial Literacy 

Understands revenue, margin, and cost structure. Can follow a P&L conversation and connect operational decisions to financial outcomes. 

Low-Ego, Company-First Orientation 

Operates in service of the CEO, ELT, and company priorities. Shares credit, avoids politics, and does not use proximity to the CEO as personal power. 

 

Nice to Have:

ELT Operating Experience 

Has run operating cadences for a leadership team: meeting design, decision logging, follow-through tracking. 

Board/Investor Materials 

Has owned preparation of board or investor materials end-to-end, without being assigned each step. 

AI Agent or Workflow Building 

Has built lightweight AI agents or automated workflows, beyond using off-the-shelf tools. 

PE or High-Accountability Environment 

Has worked in a PE-backed company or similarly high-performance environment with a defined performance horizon. 

 

Benefits Include:

• Medical, dental, and vision insurance options

• 100% employer-paid short- and long-term disability

• Basic life insurance

• 401(k) with 100% company match up to 4%

• Flexible paid personal/vacation time built on trust and accountability

• 10 sick days annually

• 10 company-paid holidays

• 6 weeks paid parental leave

Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law.

Delivery Product Manager

Location: Austin, TX - Hybrid (2–3 days in office)
Type: Full-time
Reports To: VP of Product & Strategy 

Overview

At Togetherwork, we set a high bar for clarity, collaboration, and execution. While our Product & Strategy leaders own portfolio outcomes, our individual contributors are equally essential, bringing curiosity, precision, and a commitment to excellence to every initiative. We work in deep partnership with Engineering, Revenue, CX, Operations, and Support, sharing accountability for delivering stable, modern, insight-driven products that help our customers thrive.

We expect ICs to bring strong analytical thinking, operational rigor, and a willingness to roll up their sleeves to solve complex problems. Hard work is the norm, not for recognition, but for the greater good of our customers and the long-term health of our company. We embrace innovation, including responsible AI usage, to deepen insight, improve execution, and accelerate impact.

This role reflects those expectations: collaborative, data-informed, customer-centered, and grounded in professionalism and positive intent.

About the Role

We are looking for a Delivery Product Manager to join our Product organization. This role is a true hybrid of Product Manager and Product Owner, with end-to-end accountability for delivery across the full product lifecycle from idea inception through roadmap approval, build, and launch.

Delivery Product Managers at TW operate with a strong bias toward execution while maintaining clear product strategy and customer focus. They typically own smaller product areas or highly strategic initiatives that require close collaboration, strong prioritization, and disciplined delivery.

This role is ideal for someone who thrives at the intersection of strategy and execution and enjoys turning ideas into shipped, measurable outcomes.

What You’ll Do

Product Ownership & Delivery

• Own the full product lifecycle from idea generation through launch and post-launch learning
• Act as Product Owner for assigned product areas, including backlog ownership, story definition, and sprint readiness
• Partner closely with Engineering and Design to ensure work is well-defined, prioritized, and ready for delivery
• Participate in quarterly and annual planning processes, contributing roadmaps, scope, and delivery commitments

Product Management & Strategy

• Translate company and product strategy into clear roadmaps and prioritized initiatives
• Define product goals, success metrics, and outcomes for owned product areas
• Gather and synthesize input from customers, stakeholders, and internal teams to inform product decisions
• Balance near-term delivery needs with longer-term strategic investments

Cross-Functional Collaboration

• Work closely with Engineering, Design, Data, GTM, Support, and Operations teams to deliver high-quality products
• Communicate clearly and consistently on progress, risks, tradeoffs, and delivery timelines
• Ensure launches are well-coordinated across product, engineering, and go-to-market teams

Continuous Improvement

• Use data, customer feedback, and retrospectives to improve product outcomes and delivery processes
• Identify risks early and proactively partner with teams to mitigate them
• Continuously refine backlogs, roadmaps, and delivery practices to improve speed and quality

What We’re Looking For

Experience

• 3–5 years of experience in Product Management, Product Ownership, or a closely related role
• Direct experience owning products or features from concept through launch
• Experience working in Agile / Scrum environments with engineering teams
• Exposure to roadmap planning, backlog management, and cross-functional delivery

Skills & Attributes

• Strong execution mindset with the ability to manage multiple workstreams
• Comfortable operating as both a strategic thinker and hands-on delivery owner
• Clear written and verbal communicator who can align diverse stakeholders
• Data-informed decision maker with strong prioritization skills
• Customer-focused, outcome-oriented, and pragmatic

Bonus Points

• Experience owning smaller or highly strategic product initiatives
• Familiarity with SaaS, platform, or B2B products
• Experience working closely with PMO, Delivery, or Program Management functions

Interview Integrity & Use of AI

We value authenticity, expertise, and real-time problem solving during our interview process. Candidates are expected to represent their own knowledge, experience, and thinking without the use of AI-assisted tools.

The use of any AI tools during interviews — including but not limited to real-time scripting, recording, transcription, response generation, or coaching tools, is strictly prohibited. This applies to phone, video, in-person, and technical or case-based interviews.

We are seeking individuals who can clearly articulate their thinking, engage in thoughtful discussion, and answer questions independently. While we strongly value candidates who understand how to use AI tools effectively and responsibly, and who can thoughtfully integrate AI into our products, interviews must reflect the candidate’s own abilities and perspectives.

Any candidate found to be using AI-assisted tools during the interview process will be immediately disqualified from consideration.

Why This Role Matters

Delivery Product Managers play a critical role in ensuring that ideas don’t just get discussed — they get built and launched. This role provides meaningful ownership, visibility, and the opportunity to grow into larger product leadership responsibilities over time.

The Company offers a comprehensive employee benefits program, including:

Medical, dental, and vision insurance options
100% employer-paid short- and long-term disability
Basic life insurance
401(k) with 100% company match up to 4%
Flexible paid personal/vacation time built on trust and accountability
10 sick days annually
10 company-paid holidays
6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

Configuration Specialist (SMB)

Location: Remote

We are looking for a Configuration Specialist to serve as a key internal delivery function within our Professional Services & Onboarding organization. This role is responsible for executing accurate, timely, and standardized system configuration activities that support customer onboarding and implementation engagements. The Configuration Specialist partners closely with Onboarding Consultants, Solution Consultants, Project Managers, and delivery leadership to ensure configuration work is completed to defined requirements, quality standards, and delivery timelines—enabling customer-facing teams to deliver exceptional experiences at scale.

What you'll do:

Configuration Execution

• Execute system configuration tasks based on documented requirements, implementation plans, and defined standards
• Apply established configuration patterns, templates, and best practices to ensure consistency and quality across all deliverables
• Validate configurations for accuracy, completeness, and alignment with documented specifications prior to handoff
• Maintain a high bar for output quality, minimizing rework and post-handoff corrections

Delivery Support & Coordination

• Partner with Onboarding Consultants, Solution Consultants, and Engagement Managers to support customer onboarding and implementation engagements
• Complete configuration work within assigned timelines to support broader delivery milestones and customer go-live dates
• Surface configuration risks, dependencies, or discrepancies to delivery leads in a timely manner for resolution
• Operate within PMO governance frameworks, delivery standards, and Performance Insights reporting models

Documentation & Quality

• Maintain accurate configuration documentation, records, and internal delivery artifacts throughout the project lifecycle
• Follow defined processes, checklists, and quality controls to ensure repeatable, consistent outcomes
• Contribute feedback to improve configuration standards, templates, and internal documentation over time
• Track and report progress against individual delivery commitments and quality metrics

AI-Enabled & Data-Driven Ways of Working

• Leverage approved AI tools and automation to improve configuration efficiency, accuracy, and throughput
• Use data, dashboards, and task-level metrics to manage workload and delivery commitments
• Continuously build AI literacy and apply AI-enabled practices to day-to-day execution
• Contribute to a culture of continuous improvement by identifying opportunities to streamline configuration workflows

 

What you'll bring:

• High school diploma
• Technical aptitude for system configuration and software setup
• Strong attention to detail and execution discipline
• Ability to follow defined processes, standards, and technical requirements with consistency
• Effective written and internal communication skills
• Comfort working within structured delivery frameworks and task-based workflows
• Ability to document configuration steps, changes, and outcomes clearly and accurately
• Analytical and problem-solving skills
• A self-starter with the ability to work with people in a team capacity and independently
• A high degree of attention to detail
• Proficient with Windows, Microsoft Office and Adobe Acrobat applications
• Excellent written and oral communication skills

 

Why This Role:

• Play a foundational role in enabling successful customer onboarding and implementation across Togetherwork's SMB segment
• Work at the intersection of technology and operations, building deep expertise in system configuration and delivery excellence
• Operate in an AI-forward environment with access to modern tools that amplify your efficiency and impact
• Contribute directly to measurable outcomes—configuration quality, delivery timeliness, and reduced rework—that matter to the business

 

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Non-Exempt employees have a generous accrual policy
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

Interview Process & Expectations Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual's judgment, problem-solving approach, and communication.

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.

 

Client Support Specialist

Location: Columbus, GA (Hybrid)
Compensation: Competitive base + benefits 

We are looking for a Client Support Specialist to support the team by effectively and efficiently managing all customer communication related to accounts receivable, accounts payable, recruitment and membership management activities. This position is expected to take initiative in training and advising customer software users to enhance service, financial operations, and Greek organizational performance. Each Client Support Specialist collectively manages the company’s main customer service inbox and is responsible for the prioritization and completion of time sensitive tasks and reduction of response rate times for overall customer satisfaction. 

What you'll do:

Internal Communication 

• Initiate communication and follow up on customer tasks to the Accounting team relating to: Customer refunds, Member account adjustments , Customer financial products such as purchasing cards, swipe devices, or local check printers, New or closing customer accounts, Funds transfer requests or bank info updates , or Financial report updates/troubleshooting 

• Communicate with the Customer Success team regarding any Greek customer accounts that need high priority attention. 

• Document in detail, all correspondence relating to chapter management. 

External Communication 

• Receive and manage customer communication on all inquiries related to: Customer merchandise ordered and sold on the customer billing platform, Collection fee changes/updates , New member management , Billing cycle setup/updates , Officer/user transition and access management 

• Review chapter billing practices and chapter budgetary needs to make recommendations to enhance financial operations and to comply with FDCPA guidelines. 

• Review and make recommendations about chapter roster updates including member status discrepancies and adding new members. 

• Proactively review assigned customers and make recommendations about how Billing and Collections, Payables and other OmegaFi products and services may be able to enhance those operations. 

• Proactively maintain a thorough knowledge of each assigned national organizations’ details and reporting requirements 

Customer Service 

• Develop and maintain relationships with Chapter Administrators, which may include undergraduate leaders, chapter/financial advisors and international headquarter leadership 

• Assist clients with questions, problem solving and system or reporting issues 

• Field incoming member, parent and administrator calls in accordance with OmegaFi's customer service philosophy 

• Respond in a timely manner to all voicemails and client communications 

• Cultivate, maintain and enhance the company's relationship with assigned clients 

• Interpret and forward employee and client requests, concerns and ideas regarding system enhancements to the appropriate people internally to research and discuss 

• Work flexible hours, including evenings and weekends. 

Training 

• Facilitate system training and implementation programs to undergraduate and alumni officers. 

• Educate new officers about your supporting role in the partnership, explain your responsibilities, provide overview of the services their chapter utilizes, and other services available 

• Assist with sit-ins during new employee training 

What you'll bring: 

• • High school diploma 
  • Customer service experience 
  • Excellent organizational skills and the ability to multi-task 
  • Ability to analyze and interpret data 
  • Analytical and problem-solving skills 
  • A self-starter with the ability to work with people in a team capacity and independently 
  • A high degree of attention to detail 
  • Proficient with Windows, Microsoft Office and Adobe Acrobat applications 
  • Excellent written and oral communication skills 

Why This Role

 

•  

  • Play a key role in supporting the financial health and operational success of Greek organizations

  • Serve as a trusted resource and relationship partner to chapter leaders, advisors, and national headquarters

  • Gain hands-on experience in accounts receivable, accounts payable, billing, collections, and financial reporting

  • Take ownership of time-sensitive communication and drive measurable improvements in customer satisfaction

 

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match up to 4%
• Non-Exempt employees have a generous accrual policy
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

 

Marketing Manager

Austin, TX  |  Hybrid (3 days in office)  

Are you a marketer who thrives on turning product strategy into campaigns that actually move the needle? At Togetherwork, we’re looking for a Marketing Manager who can take complex software value propositions and translate them into clear, compelling messages that drive customer adoption and growth. If you’re energized by fast-paced B2B SaaS environments and want your work to directly shape pipeline and revenue across a diverse portfolio, we want to hear from you.

 

About Togetherwork

Togetherwork is a rapidly growing, $200+ million vertical software company serving 12 specific markets — from associations and camps to gyms, studios, and more. With 700+ employees and a new innovation center in the heart of Austin, we deliver user-centric software that helps 70,000+ customers run and grow their communities. Our team is united by a mission to empower organizations at every level, and we’re building the tools to make that happen.

 

What You’ll Do

In this role, you’ll be the connective tissue between Product Marketing strategy and real-world execution — owning GTM campaigns, messaging, and customer communications across channels. You will:

• Go-to-Market Execution: Build and execute GTM plans for product features and key initiatives, including integrated payments and embedded financial services, driving successful launches and measurable customer adoption.
• Messaging & Positioning: Translate product marketing strategy into clear, compelling, value-driven messaging tailored to different customer segments, use cases, and lifecycle stages.
• Campaign Development: Create and launch multi-channel marketing campaigns — email, in-product messaging, lifecycle touchpoints, and more — that drive awareness, engagement, and adoption.
• Content Development: Develop high-quality marketing assets including emails, playbooks, landing pages, and sales enablement materials that support product initiatives.
• Cross-Functional Partnership: Collaborate closely with Product Marketing, Product, Payments, Sales, and Customer Success to align on priorities and execute go-to-market efforts seamlessly.
• Performance Analysis: Track, analyze, and report on campaign performance and adoption metrics, using insights to continuously optimize messaging, targeting, and channel strategy.

What You Bring

You’ll succeed in this role if you have:

• Bachelor’s degree in Marketing, Business, or a related field
• 3–5 years of experience in marketing (growth, lifecycle, product marketing, or similar) within a SaaS or technology company
• Proven ability to own and execute campaigns end-to-end, from strategy through launch
• Demonstrated success developing and executing GTM strategies that drive measurable business results
• Exceptional written and verbal communication skills — you can translate product strategy into clear, concise, and compelling customer-facing messaging
• Strong analytical skills with the ability to turn data and insights into actionable campaign improvements
• Ability to thrive in a fast-paced environment and juggle multiple projects simultaneously
• Experience working cross-functionally with Sales, Product, Payments, and Customer Success teams
• Experience marketing payments or embedded financial services is a plus

 

What You’ll Get

This is a unique opportunity to:

• Own GTM execution for a portfolio of software products serving real communities across 12 verticals
• See your campaigns and messaging directly influence customer adoption, pipeline, and revenue
• Work closely with senior Product Marketing leadership with clear visibility into strategy and direction
• Make measurable impact with the autonomy to shape how we communicate our product value — and the data to prove it
• Join a collaborative, fast-paced culture built on transparency, accountability, and purpose-driven work

 

Compensation & Benefits

• Medical, dental, and vision insurance options
• 100% employer-paid short/long-term disability
• Basic Life Insurance
• 401(k) with 100% company match
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 9 company-paid holidays
• 6 weeks paid parental leave

 

Inclusion & Diversity

Excited about this role but don’t meet every single requirement? Studies show that women and other marginalized groups are less likely to apply to jobs unless they meet every qualification. At Togetherwork, we are dedicated to building a diverse, inclusive, and authentic workplace. If your past experience doesn’t align perfectly with every qualification listed, we encourage you to apply anyway — you may be just the right candidate for this or other roles.

 

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law.

Enterprise UI Architect

Location: Austin, TX (hybrid)

Schedule: Full-time | Hybrid (2–3 days in office)

Work Authorization Notice:

At this time, we are unable to provide immigration sponsorship for this position. Candidates must have current, unrestricted authorization to work in the country where the role is based.

About Us

Togetherwork is a $250M recurring revenue SaaS business with more than 33 software applications serving over 12 vertical markets. We help communities, organizations, and businesses thrive by delivering purpose-built software that supports their missions and operations.

Headquartered on South Congress in Austin, TX, Togetherwork is scaling rapidly. We are customer-focused, execution-driven, and committed to operational excellence. Our teams value accountability, collaboration, and continuous improvement.

About the Role

Togetherwork is modernizing the user interfaces of 20+ SaaS products and we need an Enterprise UI Architect who can do three things simultaneously: partner with product and design organization to define the strategy, code the foundations, and raise the bar for every engineer on the team.

You will be in Figma sessions with designers, in code reviews with engineers, and in executive conversations about portfolio-level UI direction. You bring strong opinions about how modern UIs should be built, and you know how to bring a team along with you.

AI is central to how we work. You don’t just use AI tools yourself; you teach others how to use them well, set standards for AI-assisted development, and coach the team on separating quality output from noise.

What You’ll Do

Portfolio UI Strategy

Define and own the UI modernization roadmap across 20+ products spanning React, PHP, Rails, and .NET legacy stacks. You assess where each product sits, sequence the work pragmatically, and ensure every modernization decision is aligned with a coherent long-term vision.

 

Design System Leadership

Partner directly with designers to evolve our existing design system into a scalable, cross-portfolio standard. You bridge the gap between design intent and engineering implementation, ensuring components are consistent, accessible, and built to last across a polyglot environment.

 

AI-Augmented Development

Use AI coding tools daily to accelerate architecture decisions, component scaffolding, and Figma-to-code implementation. More importantly, you establish team-wide standards for how AI tools are used — defining what good AI-assisted output looks like, how to validate it, and when to rewrite it.

 

Engineering Mentorship

Coach and mentor frontend engineers across the organization on UI best practices, AI tool usage, component architecture, and modernization patterns. You make the team measurably better over time.

 

Figma-to-Production Partnership

Work shoulder-to-shoulder with designers at every stage; from early system design to component handoff to production validation. You can tell when an implementation missed the design intent, and you fix it before it ships.

 

Incremental Modernization Execution

Get hands-on when it matters. You scope modernization work into safe, shippable increments using strangler patterns, feature flags, and rollback-safe deployments. You understand the risk surface of live production migrations and architect accordingly.

 

Cost Management and Token Efficiency

• Proactive cost awareness across all initiatives.
• Monitor AI infrastructure costs across products and surface optimization opportunities proactively.

 

What You’ll Bring

• 8+ years in frontend engineering with at least 3 years in an architecture role.
• Deep expertise in React and TypeScript, with hands-on experience modernizing legacy stacks.
• Proven track record designing and scaling component libraries and design systems across multiple products.
• Direct partnership experience with UX/product design teams on design system development and Figma handoff workflows.
• Demonstrated daily use of AI coding tools in production and the ability to coach others on doing the same effectively.
• Experience leading incremental UI modernization of live, customer-facing products without disrupting production.
• Strong communication skills and equally comfortable presenting architecture decisions to engineers and executives.

Preferred Qualifications

• Experience across 10+ product codebases simultaneously or in a platform engineering capacity.
• Familiarity with accessibility standards (WCAG) at an architecture level.
• Exposure to design token systems and multi-brand theming.
• Background in SaaS or multi-tenant product environments.

 

Who You Are

You have modernized real production UIs at scale. You know what it means to inherit a legacy stack, earn the trust of a design team, and bring engineering along on a multi-year journey without losing momentum.

You are a multiplier. Your impact is measured not just by what you ship, but by how much better the engineers around you get. You coach without condescension, set standards without bureaucracy, and push for quality without blocking delivery.

You are genuinely good at AI-assisted development. You can show your workflow, explain your approach, and demonstrate the judgment to know when AI output is production-ready and when it isn’t.

Why You’ll Love Working Here

At Togetherwork, we help community-driven organizations grow and thrive — creating better experiences for the people they serve.

We are guided by values that shape how we work every day:

• Obsess over our customers
• Own it. Together.
• Move fast with purpose

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences, and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

CCPA Disclosure Notice: Click Here

Onboarding Consultant (SMB)

Location: Hybrid - Columbus, GA or Atlanta, GA

We are looking for an Onboarding Consultant to serve as a key customer-facing delivery function within our Professional Services & Onboarding organization. This role is responsible for leading the successful onboarding, configuration, and activation of Togetherwork SaaS solutions for new SMB customers. The Onboarding Consultant partners closely with Project Managers, Solution Consultants, Customer Success, and delivery leadership to ensure customers achieve a smooth transition from sales to active product usage—delivering structured onboarding engagements that drive adoption, early value realization, and long-term success.

What you’ll do:

Customer Onboarding & Implementation

• Lead customer onboarding engagements in alignment with defined delivery frameworks, timelines, and scope
• Configure SaaS applications based on documented customer requirements and established best practices
• Guide customers through setup, validation, and go-live readiness activities
• Identify onboarding risks, dependencies, and issues; escalate appropriately to maintain delivery momentum

Training & Enablement

• Deliver end-user and administrator training to support successful product adoption
• Provide onboarding guidance, best practices, and product usage recommendations tailored to SMB customer needs
• Ensure customers are prepared for a successful transition to Customer Success or Support teams

Delivery Execution & Documentation

• Maintain accurate onboarding documentation, configuration records, and customer-facing artifacts throughout the project lifecycle
• Track and report progress against milestones, timelines, and success criteria
• Collaborate with Project or Engagement Managers to support planning, coordination, and status reporting
• Operate within PMO governance frameworks, delivery standards, and Performance Insights reporting models

AI-Enabled & Data-Driven Ways of Working

• Leverage approved AI tools and automation to improve onboarding efficiency, quality, and consistency
• Use data, dashboards, and AI-supported insights to monitor onboarding health and identify risks early
• Continuously build AI literacy and apply AI-enabled practices as part of day-to-day delivery
• Contribute to a culture of continuous improvement by identifying opportunities to streamline and enhance onboarding workflows

 

What you’ll bring:

• Experience delivering SaaS onboarding or implementation engagements
• Strong customer-facing communication, facilitation, and training skills
• Technical aptitude for system configuration and solution setup
• Ability to manage multiple onboarding engagements with accountability and attention to detail
• Comfort working within structured delivery frameworks and onboarding plans
• Ability to document requirements, configurations, and processes clearly and accurately
• Organized, proactive, and execution-focused with strong follow-through
• Collaborative team player aligned to shared outcomes and delivery standards
• Analytical and problem-solving skills
• Proficient with Windows, Microsoft Office, and Adobe Acrobat applications
• Excellent written and oral communication skills

 

Why This Role:

• Lead meaningful customer relationships as the primary delivery contact during a critical phase of the customer journey
• Work at the intersection of technology, operations, and customer experience in a fast-paced SMB environment
• Operate in an AI-forward environment with access to modern tools that amplify your efficiency and impact
• Contribute directly to measurable outcomes—customer satisfaction, onboarding timeliness, and adoption—that matter to the business

 

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Non-Exempt employees have a generous accrual policy
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

 

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.

Onboarding Team Lead

Location: Austin, TX – Hybrid 2 to 3 days per week

We are looking for an Onboarding Team Lead to serve as a key delivery leader within our Professional Services & Onboarding organization. This is a player–coach role responsible for overseeing successful customer onboarding engagements, ensuring timely milestone completion, high-quality delivery, and strong early customer outcomes. The Onboarding Team Lead provides day-to-day leadership and guidance to a team of Onboarding Consultants while remaining hands-on with complex or high-risk engagements. This is the first Onboarding Team Lead role for the Gingr segment—an exciting opportunity to set the standard and make a lasting impact.

What You’ll Do

Onboarding Delivery & Customer Outcomes

• Oversee onboarding engagements across assigned customers or segments, ensuring milestones are delivered on time and in alignment with defined success criteria.
• Act as the primary escalation point for onboarding risks, blockers, or customer concerns.
• Provide hands-on support for complex, high-touch, or enterprise onboarding engagements.
• Ensure consistent application of onboarding frameworks, templates, and best practices.
• Support smooth handoff from Sales and into Customer Success or Managed Services.

Team Leadership & Enablement

• Lead, coach, and support a growing team of Onboarding Consultants—including multiple direct reports as the team scales.
• Provide real-time guidance on customer engagement, delivery approach, and prioritization.
• Support onboarding, training, and readiness of new and existing consultants.
• Reinforce adoption of standard onboarding methodologies and AI-assisted delivery tools.
• Partner with managers on performance feedback, growth plans, and promotion readiness.

Process, PMO & Operational Discipline

• Ensure onboarding milestones, timelines, and dependencies are tracked accurately in PSA or work management tools.
• Partner with PMO to reinforce delivery governance, status reporting, and risk management.
• Identify and implement process improvements to improve onboarding cycle time, throughput, and predictability.
• Leverage AI-enabled insights to identify onboarding risks, delays, or capacity constraints.

Cross-Functional Collaboration

• Partner with Sales, Solution Consulting, and Configuration teams to ensure clean handoffs and clear scope.
• Collaborate with Customer Success to align onboarding outcomes to long-term customer goals and adoption plans.
• Work closely with Product and Support teams to address onboarding-related issues and feedback.
• Coordinate with Performance Insights to support KPI tracking and analysis.

What You’ll Bring

• Strong experience delivering customer onboarding or implementation engagements in a SaaS environment—understanding onboarding as an end-to-end process is essential.
• Demonstrated leadership capability in a player–coach or team lead role; management experience in a support or ticketed environment alone is not sufficient for this position.
• Ability to manage multiple customer engagements and competing priorities simultaneously.
• Excellent external-facing communication and customer facilitation skills—this role requires direct customer interaction, particularly at the escalation level.
• Strong judgment in risk identification, escalation, and resolution.
• Continuous improvement mindset with comfort adopting AI-enabled delivery tools and data-driven ways of working.
• Proficient with Windows, Microsoft Office, and work management/PSA tools.
• Analytical and problem-solving skills with a high degree of attention to detail.
• A self-starter who thrives both independently and in a collaborative team environment.

Why This Role

• Be the first Onboarding Team Lead for the Gingr segment—a defining opportunity to shape how onboarding is done.
• Lead and grow a team that directly drives customer success and early product adoption.
• Operate in an AI-forward environment with access to modern tools that amplify your efficiency and impact.
• Sit at the intersection of leadership, delivery excellence, and customer outcomes.
• Clear career path toward Onboarding Manager, Delivery Manager, or Professional Services Leadership.

Benefits

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life insurance
• 401(k) option with 100% company match up to 4%
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews. To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted.

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind.

Customer Support Representative

Location: Remote

Hours: M-F 9 AM – 5 PM PST during training, 11 AM – 7 PM PST once training completed. Must be able to serve on an occasional weekend rotation as needed. 

As a Customer Support Specialist, you’ll be the first point of contact for our customers, providing friendly and efficient support via email, phone, and virtual sessions. This role is perfect for someone who is tech-savvy, enjoys problem-solving, and thrives in a customer-focused environment. You'll use your knowledge of our software to help climbing facility owners, managers, and staff navigate the system, configure setups, and troubleshoot issues. 

Beyond troubleshooting, you’ll also play an instructional role—guiding customers through best practices, simplifying technical processes, and ensuring they get the most value from the software. If you love learning, enjoy helping others succeed, and can translate complex concepts into clear guidance, this role is for you! 

This is a great opportunity for someone who enjoys problem-solving, working with customers, and diving deep into software. You'll be part of a team that helps gyms and climbing facilities run smoothly by providing expert guidance and troubleshooting. If you're detail-oriented, enjoy learning, and take pride in helping others succeed, we'd love to hear from you! 

What You'll Do: 

• Provide technical support to customers via email, phone, and virtual sessions. 
• Troubleshoot software-related issues, guiding customers through solutions in a clear and patient manner. 
• Help customers navigate and configure RGP, including setting up new calendar offerings, membership structures, and other system configurations. 
• Deliver training and guidance to customers through phone calls, written instructions, and virtual training sessions. 
• Translate technical concepts into easy-to-understand explanations for non-technical users. 
• Document customer interactions and contribute to internal knowledge bases. 
• De-escalate customer frustrations and provide a solutions-oriented, customer-first experience. 
• Collaborate with other support team members to improve processes and customer experience. 

What You'll Bring:

• Deep Knowledge of Rock Gym Pro (REQUIRED) 
• Extensive hands-on experience with Rock Gym Pro. 
• Ability to configure and create new setups from scratch, such as setting up online calendar offerings, membership billing structures, and system settings. 
• Strong troubleshooting ability to identify and resolve software issues efficiently. 
• Training and Instructional Experience 
• Comfortable providing one-on-one and group training via phone, email, and virtual sessions. 
• Ability to simplify complex technical concepts and explain them in a way that non-technical users can easily understand. 
• Strong Communication Skills with a Customer-Centric Approach 
• Excellent verbal and written communication skills. 
• Ability to de-escalate conversations and handle frustrated customers with professionalism and empathy. 
• Clear and concise in both technical explanations and customer-facing responses. 
• A Learner at Heart 
• Open-minded and excited to learn new processes and technologies. 
• Curious and proactive in seeking solutions and improving workflows. 
• Thrives in an environment that requires continuous learning and adaptability. 

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $50,000 USD per year 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

Interview Process & Expectations
Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

 

Enterprise Application Architect

Location: Austin, TX (hybrid)

Schedule: Full-time | Hybrid (2–3 days in office)

Work Authorization Notice:

At this time, we are unable to provide immigration sponsorship for this position. Candidates must have current, unrestricted authorization to work in the country where the role is based.

About Us

Togetherwork is a $250M recurring revenue SaaS business with more than 33 software applications serving over 12 vertical markets. We help communities, organizations, and businesses thrive by delivering purpose-built software that supports their missions and operations.

Headquartered on South Congress in Austin, TX, Togetherwork is scaling rapidly. We are customer-focused, execution-driven, and committed to operational excellence. Our teams value accountability, collaboration, and continuous improvement.

About the Role

Togetherwork is seeking an experienced Enterprise Application Architect to define and drive the architectural vision across our product ecosystem. This role is responsible for designing scalable, secure, and future-ready application frameworks that enable business growth, innovation, and operational excellence.

The architect will lead the evolution of modern, API-first, and cloud-native systems while remaining technology agnostic. A key focus of this role is to embed AI/ML and Generative AI capabilities into core product experiences, development lifecycles, and intelligent automation, enabling data-driven insights and next-generation user interactions.

This individual will play a critical role in modernizing legacy systems, integrating AI-powered services, and establishing scalable patterns for AI adoption across the organization. Success in this role requires a balance of deep technical expertise, strategic thinking, and the ability to influence cross-functional stakeholders to deliver resilient, high-performing, and intelligent systems at scale.

What You’ll Do

Application Architecture & System Design

• Drive platform-oriented architecture to enable reuse across products (shared services, common APIs, design systems).
• Identify opportunities to standardize capabilities across the portfolio (identity, billing, integrations, AI services).
• Lead high-level and low-level design (HLD/LLD) for new systems and major enhancements.
• Develop reference architectures for frontend, backend, API, and database layers.
• Ensure systems are extensible, maintainable, and cloud-ready.

 

API & Backend Architecture

• Architect RESTful and/or GraphQL APIs with scalability and security in mind.
• Design service-oriented or microservices-based architectures where appropriate.
• Establish best practices for backend development (PHP or other modern backend technologies).
• Define and enforce standards for performance, resilience, and observability across distributed systems.

 

Frontend Architecture

• Define scalable frontend architecture patterns for React-based applications.
• Guide state management, component design, and frontend performance optimization.
• Establish standards for UI modularity, reusability, and maintainability.
• Ensure seamless integration between frontend and backend services.

 

AI/ML Integration & Modernization

• Design application architectures that support AI/ML integration (e.g., recommendation systems, predictive analytics, automation).
• Integrate AI/ML services via APIs or embedded models.
• Collaborate with data teams to operationalize ML models into production applications.
• Evaluate opportunities to embed GenAI, LLM-based features, or intelligent automation into products.
• Ensure cost-effective and scalable inference architecture and monitoring of AI-driven features.
• Define patterns for LLMOps including model lifecycle, versioning, monitoring, and governance.
• Optimize cost, latency, and scalability of AI/GenAI solutions (e.g., prompt design, caching, model selection).

 

Technology Agnostic Leadership

• Evaluate and recommend technologies based on business needs, not personal preference.
• Provide architectural guidance across different stacks within the TW portfolio.
• Define migration strategies from legacy architectures to modern solutions.
• Support M&A integration efforts by rationalizing diverse application stacks.

 

Governance, Security & Quality

• Ensure responsible AI practices, including data privacy, bias mitigation, and compliance.
• Define guardrails for secure and compliant use of GenAI and third-party AI services.
• Establish secure coding and architecture standards.
• Design authentication and authorization mechanisms (OAuth2, JWT, SSO, etc.).
• Ensure compliance with data privacy and security requirements.
• Guide DevOps and CI/CD best practices.

 

Collaboration & Mentorship

• Partner with engineering leaders and product teams to align architecture with business strategy.
• Review code and design documents to ensure adherence to standards.
• Mentor senior engineers and development teams.
• Communicate architecture decisions and trade-offs to executive stakeholders.

 

What You’ll Bring

• 10+ years of software engineering experience, with 5+ years in architecture roles.
• Strong expertise in API-first and service-oriented architectures.
• Strong expertise in backend systems (PHP and PHP frameworks preferred; exposure to additional languages is a plus).
• Strong expertise in React-based frontend architectures.
• Strong expertise in relational database design (MySQL preferred).
• Proven experience designing scalable, high-availability web applications.
• Experience with cloud-native architectures (AWS).
• Solid understanding of DevOps, CI/CD, containerization, and deployment strategies.
• Experience integrating AI/ML capabilities into production systems.
• Strong system design and performance optimization skills.
• Excellent communication and stakeholder management skills.

Preferred Qualifications

• Experience in multi-product SaaS environments.
• Exposure to microservices, event-driven architecture, and message queues.
• Experience with container orchestration (ECS, Kubernetes).
• Familiarity with modern frontend ecosystems and component libraries.
• Experience implementing GenAI/LLM-driven features.
• Architecture certifications (TOGAF, AWS Solutions Architect, etc.) are a plus.

 

Who You Are

• Strategic thinker with strong execution mindset.
• Technology agnostic and adaptable.
• Strong problem-solving and design skills.
• Ability to balance innovation with maintainability.
• Strong collaboration and leadership abilities.

 

Why You’ll Love Working Here

At Togetherwork, we help community-driven organizations grow and thrive — creating better experiences for the people they serve.

We are guided by values that shape how we work every day:

• Obsess over our customers
• Own it. Together.
• Move fast with purpose

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences, and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

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