AI Business Transformation & Enablement Lead (Strategic Initiatives) 

Location: Austin,TX (Hybrid) 

About Us

Togetherwork is a $250M recurring revenue SaaS business with over 33 software applications serving 12+ vertical markets. We exist to help communities, organizations, and businesses thrive by delivering software solutions tailored to their unique needs.

With our new headquarters on South Congress in Austin, TX, we are entering an exciting phase of growth. We work hard and play hard. We love our customers, we innovate with purpose, and we won’t stop until we’ve delighted every client across the diverse ecosystem we serve.

About The Role 

Togetherwork is accelerating its transformation to become a faster, simpler, and more AI-enabled company. The AI Business Transformation & Enablement Lead will help bring that vision to life by leading high-impact pilots, building internal capability, and helping every function deploy AI responsibly and productively. 

Togetherwork is investing in AI to unlock measurable productivity gains, reduce manual work, and create differentiated customer and employee experiences. 

This role blends program leadership, hands-on experimentation, and cross-functional influence. The ideal candidate moves easily between business strategy and technical enablement—translating opportunities into tangible pilots that deliver measurable ROI. 

Note: This is a business role, not a technical ML engineering role. This role does not involve training models, building RAG systems, or writing production code. 

 

What You’ll Do

1. Drive & Enable Cross-Functional AI Pilots (approx. 50%)

• Partner with functional leaders in Support, GTM, Finance, Operations, HR, etc., to identify and scope automation and AI opportunities. 
• Prototype lightweight workflows using no-code tools (ChatGPT, Zapier, Make, etc.) 
• Coordinate with technical teams or vendors for complex builds. 
• Track adoption, quantify impact, and document playbooks for replication. 
• Maintain a shared library of reusable GPTs and automations, ensuring quality, compliance, and discoverability across the company. 

2. Build Internal AI Capability & Culture (approx. 25%)

• Lead Togetherwork’s AI Champions program and community of practice. 
• Plan and deliver AI training, office hours, demo sessions, and adoption support to business teams. 
• Capture and share success stories that inspire safe, effective AI use. 
• Continuously explore new ChatGPT, Copilot, and automation capabilities, and guide teams on where emerging features can unlock value.

3.Program Management, Governance & Reporting (approx. 25%)

• Maintain the central portfolio of AI pilots—status, owners, metrics. 
• Manage Togetherwork’s AI governance practices, ensuring pilots follow policy and escalating issues or risks to the AI Governance Council. 
• Apply Togetherwork’s AI Policy and Self-Check process to all pilots. 
• Own measurement of AI pilot impact, including ROI, adoption, and productivity metrics; maintain a central dashboard of outcomes and lessons learned. 
• Prepare concise impact updates for the executive team and board. 

 

What You'll Bring

• 5–10 years of experience in operations, strategy, product, or transformation roles.
• Experience driving cross-functional change across non-technical teams (Support, HR, Finance, GTM, Operations). 
• Hands-on fluency with generative AI and no-code automation tools (e.g., ChatGPT Enterprise, Power Automate, Make, or Zapier).
• Exceptional communication and facilitation skills.
• Analytical mindset—able to measure ROI and translate insights into action.
• You actively stay current on AI tools, especially ChatGPT and Microsoft Copilot, and bring new ideas on how Togetherwork can use them to improve business workflows. 
• SaaS or technology background preferred; passion for AI essential.

Why This Role Matters 

By leading practical pilots that show clear ROI and helping teams work smarter through AI, you’ll create measurable value and lay the foundation for a more efficient, innovative, and AI-enabled Togetherwork. 

 

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 9 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

 

Why You’ll Love Working Here

At Togetherwork, you’ll help shape the backbone of a business serving millions of users across dozens of industries. You’ll have the opportunity to:

• Build a new platform organization from scratch and define its culture, systems, and operating model.

• Lead innovation in AI, payments, and data enablement across a diverse SaaS portfolio.

• Partner with a highly engaged executive team and influence the long-term technology vision.

• Drive measurable business impact through platform modernization, scalability, and shared service adoption.

• Be part of a collaborative, fast-paced culture that values transparency, accountability, and purpose-driven leadership.

 

Sales Development Representative (SDR)

Location: Austin, TX (Hybrid)

About Us

Togetherwork is a $250M recurring revenue SaaS business with over 33 software applications serving 12+ vertical markets. We exist to help communities, organizations, and businesses thrive by delivering software solutions tailored to their unique needs.

With our new headquarters on South Congress in Austin, TX, we are entering an exciting phase of growth. We work hard and play hard. We love our customers, we innovate with purpose, and we won’t stop until we’ve delighted every client across the diverse ecosystem we serve.

About The Role

The primary responsibility of the Sales Development Representative is to help grow the client base through the management and execution of lead follow-up, cold prospecting, and sales. The ideal candidate will be excited to join the sales team in a role that will be integral to achieving company sales plan/goals. Your role will be to seek new business opportunities by contacting and developing relationships with potential customers.

To be successful in this role, you should have previous experience developing leads from marketing campaigns, cold calling and emailing, and meeting sales quotas. If you are motivated and results-driven, we’d like to meet you!

What You'll Do

• Generate pipeline from ideal customer profile accounts by thoughtfully and creatively reaching out to engage target personas
• Find creative ways to engage prospects and potential buyers that fit our Ideal Customer Profile, ICP
• Set up meetings or calls between prospective clients and internal Account Executives
• Knowledgeably discuss our Associations products with potential clients (training provided)

What You'll Bring

• Bachelor's degree in Business, Marketing, or a related field required
• Minimum of 2 years in a client-facing sales role, including at least 1 year in enterprise software sales
• At least 2 years of experience with CRM software
• Self-motivated, a quick learner, and competitive
• Excellent communication skills and interpersonal skills
• Track record of achieving sales quotas
• Highly motivated, self-starter, results-driven, and goal-oriented
• Positive attitude and strong work ethic

Preferred

• Previous experience with Salesforce

 

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 9 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Why You’ll Love Working Here

At Togetherwork, you’ll help shape the backbone of a business serving millions of users across dozens of industries. You’ll have the opportunity to:

• Build a new platform organization from scratch and define its culture, systems, and operating model.

• Lead innovation in AI, payments, and data enablement across a diverse SaaS portfolio.

• Partner with a highly engaged executive team and influence the long-term technology vision.

• Drive measurable business impact through platform modernization, scalability, and shared service adoption.

• Be part of a collaborative, fast-paced culture that values transparency, accountability, and purpose-driven leadership.

 

Business Development Representative (SDR)

Location: Austin, TX (Hybrid)

About Us

Togetherwork is a $250M recurring revenue SaaS business with over 33 software applications serving 12+ vertical markets. We exist to help communities, organizations, and businesses thrive by delivering software solutions tailored to their unique needs.

With our new headquarters on South Congress in Austin, TX, we are entering an exciting phase of growth. We work hard and play hard. We love our customers, we innovate with purpose, and we won’t stop until we’ve delighted every client across the diverse ecosystem we serve.

About The Role

The primary responsibility of the Business Development Representative is to help grow the client base through the management and execution of lead follow-up, cold prospecting, and sales. The ideal candidate will be excited to join the sales team in a role that will be integral to achieving company sales plan/goals. Your role will be to seek new business opportunities by contacting and developing relationships with potential customers.

To be successful in this role, you should have previous experience developing leads from marketing campaigns, cold calling and emailing, and meeting sales quotas. If you are motivated and results-driven, we’d like to meet you!

What You'll Do

• Generate pipeline from ideal customer profile accounts by thoughtfully and creatively reaching out to engage target personas
• Find creative ways to engage prospects and potential buyers that fit our Ideal Customer Profile, ICP
• Set up meetings or calls between prospective clients and internal Account Executives
• Knowledgeably discuss our Associations products with potential clients (training provided)

What You'll Bring

• Bachelor's degree in Business, Marketing, or a related field required
• Minimum of 2 years in a client-facing sales role, including at least 1 year in enterprise software sales
• At least 2 years of experience with CRM software
• Self-motivated, a quick learner, and competitive
• Excellent communication skills and interpersonal skills
• Track record of achieving sales quotas
• Highly motivated, self-starter, results-driven, and goal-oriented
• Positive attitude and strong work ethic

Preferred

• Previous experience with Salesforce

 

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 9 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Why You’ll Love Working Here

At Togetherwork, you’ll help shape the backbone of a business serving millions of users across dozens of industries. You’ll have the opportunity to:

• Build a new platform organization from scratch and define its culture, systems, and operating model.

• Lead innovation in AI, payments, and data enablement across a diverse SaaS portfolio.

• Partner with a highly engaged executive team and influence the long-term technology vision.

• Drive measurable business impact through platform modernization, scalability, and shared service adoption.

• Be part of a collaborative, fast-paced culture that values transparency, accountability, and purpose-driven leadership.

 

Customer Support Specialist - Payment Processing

Location: Austin, TX (Hybrid- 2/3 days a week)

What you'll do: 

Togetherwork is a family of SaaS solutions that focuses on organizational management, administration, and payment processing. This full-time position is in the Operations area, where you will play a critical role as secondary escalation in assisting our portfolio companies and their customers with questions and concerns related to payment processing. In this role, you will provide direct support over the phone, via e-mail, and through our Zendesk support platform, providing customer solutions with clear and concise communication.  

A strong performer in this role will demonstrate a high sense of ownership in addressing customer requests quickly and effectively, strong problem-solving skills to troubleshoot issues, and an eagerness to learn new technologies and processes.  

 

Responsibilities 

Interactive Customer Support (80%):  

• Provide timely, effective assistance to customers on payment-related requests via Zendesk tickets, email, and phone.
• Prioritize requests based on severity and urgency.
• Investigate and resolve inquiries based on established process workflows.
• Retain ownership of requests, providing timely updates to customers until a resolution is reached or an escalation is needed.
• Recognize and escalate issues to higher support levels when necessary.
• Log all incidents in the Zendesk ticket system, adhering to departmental standards.
• Advise and educate customers on best practices and proper configuration to achieve optimal results.
• Work with customers to resolve hardware configuration issues and ensure a smooth payment processing experience.
• Identify and communicate common support trends and underlying problems, assisting in proactive issue resolution. 
• Follow preventive measures to mitigate fraud risks, including verifying merchant accounts and investigating suspicious activity to identify and report potential fraud.

 Documentation (20%): 

• Contribute to the creation of internal and external knowledge base articles for current and future processes.
• Review and enhance user guides, technical manuals, FAQs, and other customer documentation. 

What you'll bring:  

• Associate degree or two or more years of equivalent experience in a software support or helpdesk role.
• Basic understanding of web technologies, web navigation, and Microsoft Office tools.
• Customer-focused with exceptional interpersonal and customer care skills.
• Outstanding written and verbal communication skills, with ability to assess and tailor responses to customers' varying levels of understanding.
• Strong diagnostic, analytic, and problem-solving skills.
• Self-motivated with ability to work independently or in small teams.
• Detail-oriented with excellent organizational skills.
• Ability to multi-task in a fast-paced and constantly evolving environment. 

Preferred 

• Experience with Zendesk or similar customer support software.
• Familiarity with recognizing signs of potentially fraudulent payment activity.
• Previous experience with payment processors and troubleshooting credit card terminals/POS devices is a plus. 

Why this role: 

• You’ll play a pivotal part in ensuring smooth, secure, and reliable payment processing experiences for customers across a diverse portfolio of software platforms.

• Your work directly impacts customer trust and satisfaction, especially in moments where payment workflows are business-critical.

• This role offers a strong blend of hands-on customer interaction, problem solving, and technical learning—ideal for someone who enjoys diving into details and delivering meaningful solutions.

• You’ll collaborate closely with product, engineering, operations, and support teams, gaining insight into how our payment systems function end-to-end and influencing continuous improvement efforts.

• The role gives you opportunities to grow your expertise in payment processing, fraud mitigation, hardware configuration, and SaaS support within a company that values learning and cross-team partnership.

• You’ll join a supportive, mission-driven environment where your communication skills, ownership mindset, and customer-first approach will make an immediate and lasting impact.

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability.
• Basic Life 
• 401(k) option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability.
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave
• Medical Travel Benefits
• Pet Insurance 
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

Solution Consultant

Location: Atlanta, GA (Hybrid- 2-3 days a week)

What you'll do: 

The Solution Consultant is responsible for ensuring customers have an exceptional experience that drives adoption, loyalty, and expansion over the beginning of the customer lifecycle. This critical role serves as the primary point of contact from post-sale onboarding through customer success graduation.

Responsibilities 

• Customer Outreach: Proactively engage with customers post-sale through app delivery and product adoption. Work with Configuration Specialist to deliver a quality onboarding experience.
• Feature Promotion: Educate customers on core platform features, emphasizing their benefits and value. Strategically coach customers on optimizing workflows and processes to maximize app usage and drive revenue.
• Training & Webinars: Conduct tailored training sessions and webinars, guiding customers on effective platform usage.
• Feedback Collection: Gather and relay customer feedback, working closely with the implementation team to refine and optimize configuration for maximum adoption.
• Data Analysis: Monitor and analyze customer usage patterns, identifying opportunities for further outreach and training.
• Retention Strategies: Identify at-risk accounts and implement strategies to enhance their platform experience and prevent churn.
• Reporting: Regularly update the Customer Success Lead on customer interactions, feature adoption rates, and any significant feedback.

What you'll bring: 

Bachelor's degree or equivalent experience in a related field. 

2 years of experience in customer success, support, implementations or account management roles. 

Strong communication and problem-solving skills. 

Ability to work collaboratively with cross-functional teams. 

Familiarity with data analysis and reporting tools. 

Experience with HubSpot and Monday.com is a plus 

SaaS industry background preferred 

Why this role: 

• You’ll play a pivotal role in customers’ first experience with the platform, shaping their onboarding journey and long-term satisfaction.

• This is a high-impact role where your coaching, training, and consultative guidance directly influence customer adoption, revenue growth, and platform success.

• You’ll work closely with onboarding, configuration, implementation, and success teams—gaining exposure to the full customer lifecycle and cross-functional operations.

• Your insights, feedback, and customer advocacy will help refine processes, enhance product configuration, and influence future platform enhancements.

• With direct visibility into customer usage patterns, you’ll have opportunities to exercise your analytical skills and identify meaningful engagement strategies.

• You’ll join a fast-moving, customer-centric team where your ability to communicate clearly, build relationships, and drive value will have a measurable impact on customer outcomes and company growth.

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

NOTE: This role is supporting our petcare vertical solution https://www.togetherwork.com/vertical-solutions/pet-care/.

 

AI Enablement & Operations Lead (Strategic Initiates)

Location: Austin,TX (Hybrid) 

About Us

Togetherwork is a $250M recurring revenue SaaS business with over 33 software applications serving 12+ vertical markets. We exist to help communities, organizations, and businesses thrive by delivering software solutions tailored to their unique needs.

With our new headquarters on South Congress in Austin, TX, we are entering an exciting phase of growth. We work hard and play hard. We love our customers, we innovate with purpose, and we won’t stop until we’ve delighted every client across the diverse ecosystem we serve.

About The Role 

Togetherwork is accelerating its transformation to become a faster, simpler, and more AI-enabled company. The AI Enablement & Operations Lead will help bring that vision to life by leading high-impact pilots, building internal capability, and helping every function deploy AI responsibly and productively. 

Togetherwork is investing in AI to unlock measurable productivity gains, reduce manual work, and create differentiated customer and employee experiences. 

This role blends program leadership, hands-on experimentation, and cross-functional influence. The ideal candidate moves easily between business strategy and technical enablement—translating opportunities into tangible pilots that deliver measurable ROI. 

Note: This is a business role, not a technical ML engineering role. This role does not involve training models, building RAG systems, or writing production code. 

 

What You’ll Do

1. Drive & Enable Cross-Functional AI Pilots (approx. 50%)

• Partner with functional leaders in Support, GTM, Finance, Operations, HR, etc., to identify and scope automation and AI opportunities. 
• Prototype lightweight workflows using no-code tools (ChatGPT, Zapier, Make, etc.) 
• Coordinate with technical teams or vendors for complex builds. 
• Track adoption, quantify impact, and document playbooks for replication. 
• Maintain a shared library of reusable GPTs and automations, ensuring quality, compliance, and discoverability across the company. 

2. Build Internal AI Capability & Culture (approx. 25%)

• Lead Togetherwork’s AI Champions program and community of practice. 
• Plan and deliver AI training, office hours, demo sessions, and adoption support to business teams. 
• Capture and share success stories that inspire safe, effective AI use. 
• Continuously explore new ChatGPT, Copilot, and automation capabilities, and guide teams on where emerging features can unlock value.

3.Program Management, Governance & Reporting (approx. 25%)

• Maintain the central portfolio of AI pilots—status, owners, metrics. 
• Manage Togetherwork’s AI governance practices, ensuring pilots follow policy and escalating issues or risks to the AI Governance Council. 
• Apply Togetherwork’s AI Policy and Self-Check process to all pilots. 
• Own measurement of AI pilot impact, including ROI, adoption, and productivity metrics; maintain a central dashboard of outcomes and lessons learned. 
• Prepare concise impact updates for the executive team and board. 

 

What You'll Bring

• 5–10 years of experience in operations, strategy, product, or transformation roles.
• Experience driving cross-functional change across non-technical teams (Support, HR, Finance, GTM, Operations). 
• Hands-on fluency with generative AI and no-code automation tools (e.g., ChatGPT Enterprise, Power Automate, Make, or Zapier).
• Exceptional communication and facilitation skills.
• Analytical mindset—able to measure ROI and translate insights into action.
• You actively stay current on AI tools, especially ChatGPT and Microsoft Copilot, and bring new ideas on how Togetherwork can use them to improve business workflows. 
• SaaS or technology background preferred; passion for AI essential.

Why This Role Matters 

By leading practical pilots that show clear ROI and helping teams work smarter through AI, you’ll create measurable value and lay the foundation for a more efficient, innovative, and AI-enabled Togetherwork. 

 

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 9 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

 

Why You’ll Love Working Here

At Togetherwork, you’ll help shape the backbone of a business serving millions of users across dozens of industries. You’ll have the opportunity to:

• Build a new platform organization from scratch and define its culture, systems, and operating model.

• Lead innovation in AI, payments, and data enablement across a diverse SaaS portfolio.

• Partner with a highly engaged executive team and influence the long-term technology vision.

• Drive measurable business impact through platform modernization, scalability, and shared service adoption.

• Be part of a collaborative, fast-paced culture that values transparency, accountability, and purpose-driven leadership.

 

 

Account Relations Specialist

Location: Austin, TX (Hybrid)

About Us

Togetherwork is a $250M recurring revenue SaaS business with over 33 software applications serving 12+ vertical markets. We exist to help communities, organizations, and businesses thrive by delivering software solutions tailored to their unique needs.

With our new headquarters on South Congress in Austin, TX, we are entering an exciting phase of growth. We work hard and play hard. We love our customers, we innovate with purpose, and we won’t stop until we’ve delighted every client across the diverse ecosystem we serve.

About The Role 

What You'll Do

• Develop trust and maintain positive relationships with assigned clients.
• Clearly understand client priorities, goals, and timelines to provide proactive recommendations and support. 
• Educate and train clients during initial onboarding and all subsequent re-setup cycles.
• Respond to client inquiries and escalate issues when needed.
• Coordinate with internal teams to deliver client solutions.
• Document client interactions in CRM tools.

What You'll Bring

• 2–3 years of experience in account management, client relations, or a similar customer-facing role, preferably within a SaaS or technology-driven environment.
• Excellent written communication and relationship-building skills.
• Strong organizational and follow-up abilities, including multi-tasking and attention to detail
• Experience with CRM tools and account tracking.
• Problem-solving and proactive mindset.
• Ability to manage multiple client accounts.
  
  

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 9 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Why You’ll Love Working Here

At Togetherwork, you’ll help shape the backbone of a business serving millions of users across dozens of industries. You’ll have the opportunity to:

• Build a new platform organization from scratch and define its culture, systems, and operating model.

• Lead innovation in AI, payments, and data enablement across a diverse SaaS portfolio.

• Partner with a highly engaged executive team and influence the long-term technology vision.

• Drive measurable business impact through platform modernization, scalability, and shared service adoption.

• Be part of a collaborative, fast-paced culture that values transparency, accountability, and purpose-driven leadership.

Location: Austin, TX (Hybrid)
Department: GM, Product & Design Organization
Reports to: Chief Product Officer

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About Us

Togetherwork is a $250M recurring revenue SaaS business with over 33 software applications serving 12+ vertical markets. We exist to help communities, organizations, and businesses thrive by delivering software solutions tailored to their unique needs.

With our new headquarters on South Congress in Austin, TX, we are entering an exciting phase of growth. We work hard and play hard. We love our customers, we innovate with purpose, and we won’t stop until we’ve delighted every client across the diverse ecosystem we serve.

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About the Role

The VP, Product & Strategy – Platform leads Togetherwork’s shared platform organization, overseeing the foundational services that power every product across the company. This role is responsible for defining and executing the platform strategy that enables scalability, innovation, and operational excellence across all portfolios.

The VP serves as the architectural and strategic leader for Payments, Payments Marketplace, Data, Reporting, AI/ML, Integrations, Onboarding, Managed Services modernization, and UI/UX frameworks. They will build and lead a new team from the ground up, ensuring Togetherwork’s core platform services are reliable, performant, and drive measurable impact.

This leader partners closely with Engineering, Architecture, Data, and Product teams to ensure cross-portfolio alignment and enablement. They will define success metrics, govern platform roadmap execution, and drive adoption of shared services across the company.

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Why You’ll Love Working Here

At Togetherwork, you’ll help shape the backbone of a business serving millions of users across dozens of industries. You’ll have the opportunity to:

• Build a new platform organization from scratch and define its culture, systems, and operating model.

• Lead innovation in AI, payments, and data enablement across a diverse SaaS portfolio.

• Partner with a highly engaged executive team and influence the long-term technology vision.

• Drive measurable business impact through platform modernization, scalability, and shared service adoption.

• Be part of a collaborative, fast-paced culture that values transparency, accountability, and purpose-driven leadership.

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Who You Are

You are a strategic, systems-oriented product leader who thrives at the intersection of technology, business, and execution. You combine architectural vision with operational rigor and are motivated by building high-performing teams that scale impact across an enterprise.

You excel at:

• Defining long-term platform strategy and communicating it clearly across teams and leadership levels.

• Building and leading high-caliber teams focused on delivery excellence and innovation.

• Partnering cross-functionally with Engineering, Data, Product, and Finance to ensure alignment and results.

• Driving adoption of shared services, data democratization, and AI enablement.

• Translating platform capabilities into measurable outcomes for customers and portfolios.

• Leading through influence, fostering collaboration, and promoting a culture of learning and ownership.

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Key Responsibilities

• Define and communicate the long-term platform strategy powering all Togetherwork portfolios.

• Build the Platform team from the ground up as the newest strategic investment in Togetherwork’s growth.

• Govern platform roadmap execution, ensuring alignment with company priorities and engineering excellence.

• Partner with Engineering, Architecture, and Data teams to ensure reliability, scalability, and performance.

• Oversee the development of Payments, Reporting, AI/ML, and Data capabilities that enhance product outcomes.

• Lead internal enablement sessions and publish quarterly roadmap updates for cross-portfolio visibility.

• Define success metrics for platform adoption, utilization, and ROI.

• Serve as the senior escalation point for platform delivery issues or risks.

• Champion data democratization, AI adoption, and platform-driven efficiency.

• Model Togetherwork’s leadership expectations: transparency, collaboration, accountability, and innovation.

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Strategic & Financial Accountability

• Own the platform enablement budget, roadmap investment recommendations, and KPIs.

• Partner with Finance, Engineering, and Product leadership on planning and forecasting for ELT review.

• Lead monthly and quarterly business reviews to assess platform ROI and enablement progress.

• Ensure platform initiatives deliver measurable business and customer outcomes.

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Leadership & Team Development

• Build the Platform organization into a high-performing innovation engine.

• Coach and develop leaders to drive strategic and technical maturity.

• Foster a culture of learning, shared ownership, and AI-enabled decision-making.

• Promote collaboration across Product and Engineering teams to drive platform adoption.

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Key Metrics / Success Measures

• Speed and quality of platform team build-out.

• 10x improvement in UI/UX frameworks and delivery efficiency.

• Platform reliability, uptime, and adoption across portfolios.

• Increased shared service utilization and AI integration.

• Demonstrable ROI from platform investments.

• Consistent cadence of MBR/QBR completion and roadmap publication.

• Improved engagement and leadership feedback scores.

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Travel Expectations

25%+ for leadership meetings, internal enablement sessions, and ELT reviews.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

 

Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law.

 

 

Customer Success Manager

Location: Austin, TX (Hybrid)

About Us

Togetherwork is a $250M recurring revenue SaaS business with over 33 software applications serving 12+ vertical markets. We exist to help communities, organizations, and businesses thrive by delivering software solutions tailored to their unique needs.

With our new headquarters on South Congress in Austin, TX, we are entering an exciting phase of growth. We work hard and play hard. We love our customers, we innovate with purpose, and we won’t stop until we’ve delighted every client across the diverse ecosystem we serve.

About The Role

Togetherwork is seeking a Customer Success Manager (CSM) to support the success and growth of customers across 1–2 core products in our Studios vertical. This role focuses on delivering scalable engagement through digital programs, proactive lifecycle management, and customer success playbooks.

You’ll play a key role in ensuring customers feel supported, empowered, and connected—leveraging technology and collaboration to deliver measurable impact. The ideal candidate is passionate about customer experience, operational efficiency, and driving retention at scale.

What You’ll do

• Customer Engagement at Scale: Execute one-to-many success strategies using digital tools, automation, and scalable programs.

• Playbook Execution & Iteration: Build, refine, and deploy product-specific playbooks that guide onboarding, adoption, and renewal.

• Customer Journey Support: Ensure customers receive timely and relevant resources throughout their lifecycle.

• Content Collaboration: Partner with internal teams to create and maintain customer-facing materials such as webinars, training modules, and help articles.

• Customer Health Monitoring: Track and analyze key metrics—adoption, usage, and satisfaction—to identify risks and opportunities.

• Feedback Loop: Capture and share customer insights to influence product improvements and internal processes.

• Cross-Functional Collaboration: Work closely with Product, Support, and Marketing teams to align customer success initiatives with company goals.

What You'll bring

• 3+ years of experience in Customer Success, Account Management, or a related customer-facing role.

• Experience supporting SaaS or technology products, ideally across multiple customer segments.

• Strong analytical mindset with experience using data to guide decisions.

• Excellent communication, leadership, and change management skills.

• Proven ability to collaborate cross-functionally in a dynamic, fast-paced environment.

Why This Role

Impact: Build scalable programs that help customers succeed and drive measurable retention and growth.
Innovation: Leverage digital tools and automation to deliver proactive engagement.
Collaboration: Partner across Product, Support, and Marketing to enhance the customer experience.
Flexibility: Hybrid work environment based in Austin, TX (3 days onsite).

Compensation & Benefits

• Medical, dental, and vision insurance options

• 100% employer-paid short/long-term disability

• Basic Life Insurance

• 401(k) with 100% company match up to 4%

• Flexible paid personal/vacation time built on mutual trust and accountability

• 10 sick days annually

• 10 company-paid holidays

• 6 weeks paid parental leave

Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law.

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Why You’ll Love Working Here

At Togetherwork, you’ll help shape the backbone of a business serving millions of users across dozens of industries. You’ll have the opportunity to:

• Build a new platform organization from scratch and define its culture, systems, and operating model.

• Lead innovation in AI, payments, and data enablement across a diverse SaaS portfolio.

• Partner with a highly engaged executive team and influence the long-term technology vision.

• Drive measurable business impact through platform modernization, scalability, and shared service adoption.

• Be part of a collaborative, fast-paced culture that values transparency, accountability, and purpose-driven leadership.

 

 

 

Consultant – Fundraising & Campaign Strategy

Location: Remote
Compensation: Competitive base + benefits

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Empower organizations to achieve transformational fundraising success

Togetherwork is seeking a Consultant to help our clients design, prepare for, and execute high-impact fundraising campaigns. Our work spans feasibility studies, campaign case development, strategic assessments, gift management, and communications—all designed to help educational institutions and organizations engage alumni and donors before, during, and after major fundraising efforts.

While ongoing travel is limited, all new hires must be available to travel to Lawrence, KS for one full week of in-person onboarding and training. All travel expenses will be fully covered by the company.

As a Consultant, you will serve as a trusted advisor to clients—leading feasibility studies, directing capital campaigns, and developing creative, data-informed strategies that drive measurable fundraising outcomes.

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What you’ll do

• Lead client engagements: Manage feasibility studies and capital campaigns, ensuring projects are delivered on time and aligned with client goals.

• Engage with stakeholders: Build relationships and communicate effectively with organizational leaders, volunteers, and donors to foster trust and collaboration.

• Conduct major gift research: Identify and evaluate potential donors to inform fundraising strategy.

• Facilitate donor cultivation: Schedule and conduct interviews to educate, inspire, and cultivate major gift prospects.

• Analyze and present insights: Synthesize interview findings into actionable campaign recommendations and present them to clients.

• Develop and execute campaign strategies: Create tailored fundraising plans to meet client objectives.

• Recruit and manage volunteers: Identify, train, and support volunteer leaders throughout campaign solicitation efforts.

• Support fundraising solicitations: Partner with volunteers to secure campaign commitments and track progress.

• Collaborate and contribute: Work cross-functionally to support colleagues, share best practices, and enhance the overall client experience.

• Adhere to professional standards: Uphold company policies, the Association of Fundraising Professionals (AFP) Code of Ethics, and all relevant compliance guidelines.

• Travel periodically: Up to 25% travel for client meetings, volunteer training, and campaign activities.

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What you bring

• Bachelor’s degree (BA/BS) required.

• Minimum 2+ years of experience in fundraising, higher education advancement, or consulting.

• Proven ability to manage multiple projects simultaneously while maintaining exceptional attention to detail.

• Strong communication, presentation, and relationship-building skills, with the ability to engage stakeholders at all levels.

• Experience with fundraising databases; Salesforce experience preferred.

• Proficiency in Microsoft Office 365, Salesforce, Monday.com, and Adobe Acrobat.

• Demonstrated project management and organizational skills.

• Ability to lead internal account teams and collaborate across departments.

• A proactive, client-focused mindset with the ability to anticipate challenges and deliver creative solutions.

• Experience in the nonprofit sector preferred.

• Membership in a Greek social organization a plus.

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Why this role

Impact: Help institutions and nonprofits achieve transformational fundraising results that strengthen their missions.
Growth: Build deep expertise in campaign strategy, donor engagement, and advancement consulting.
Collaboration: Join a team that values shared learning, creativity, and purpose-driven work.
Flexibility: Hybrid role in Austin, TX with occasional travel to client sites and onboarding in Lawrence, KS.

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Compensation & Benefits

Base Salary: $45,000
Benefits:

• Medical, dental, and vision insurance options

• 100% employer-paid short/long-term disability

• Basic Life Insurance

• 401(k) with 100% company match up to 4%

• Flexible paid personal/vacation time built on mutual trust and accountability

• 10 sick days annually

• 10 company-paid holidays

• 6 weeks paid parental leave

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Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law.

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About Togetherwork

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations, including associations, fraternities and sororities, universities, camps, religious organizations, and nonprofits.

Our mission-critical tools help customers manage and grow their communities while deepening engagement with their members, donors, and constituents. We’re united by a shared goal: helping our clients better serve and empower their communities.

Learn more about our solutions at www.togetherwork.com/solutions.