Department: Product & Strategy

Reports To: Chief Product Officer

Location: Austin, TX (Hybrid Required 2-3 days/week)

 

Work Authorization Notice:

At this time, we are unable to provide immigration sponsorship for this position. Candidates must have current, and future, unrestricted authorization to work in the country where the role is based.

Overview

At Togetherwork, we set a high bar for clarity, collaboration, and execution. Our Product & Strategy leaders own portfolio outcomes across a 15+ product portfolio serving associations, faith organizations, and fraternal groups. We work in deep partnership with Engineering, Revenue, CX, Operations, Managed Services, and Support, sharing accountability for delivering stable, modern, insight-driven products that help our customers thrive.

Role Summary

The Director, AI Orchestration owns the system that makes Togetherwork AI-native. The core of the job is replacing manual work with agentic workflows across the company, so people spend their time on the judgment, relationships, and decisions where humans matter most. You will set the agent standards every team builds to, run agent governance so we move fast without taking on excess risk, and measure whether the work is changing how the company operates.

The operating model is hub and spoke. You are the hub. Each ELT member assigns Builders from their function to an AI guild that you help organize: a cross-functional community that builds on shared standards and tooling. You will run hackathons to map our cross-functional workflows piece by piece and test what level of agent orchestration each one can handle, from simple assistance to full agentic replacement. The wins get hardened into production workflows; the standards get updated with what we learn. Critically, this is a change management role as much as a technical one: you will need to bring people along, shift how work gets done, and build the organizational will to operate differently.

This is a business orchestration role, not an engineering role. The right candidate has personally built agent-based workflows using low-code and no-code orchestration tools and AI platforms, understands cross-functional business processes, and can spec technical work for engineers without writing production code themselves. You report to the AI Council Lead day-to-day on overall strategy and priority. You partner closely with the CTO on tool approval, with the CTO's security leader on tool security review, and you partner with the CPO to run the AI Governance Council and prioritization. Success is measured in replacement and/or augmented workflows, adoption across functions, and dollars of cost saved or revenue generated.

Key Responsibilities

Knowledge Infrastructure

• Own the vision and ongoing curation of Togetherwork’s enterprise knowledge infrastructure (in coordination with the CTO and security team): the system that brings together product signals, support data, customer trends, and operational knowledge so agents and humans across every function can draw on it reliably.
• Define standards for how each function contributes to and maintains its knowledge domain, so the infrastructure stays current and accurate as the business evolves.
• Measure knowledge infrastructure health: coverage, freshness, retrieval quality, and actual usage by agents across the company. The brains exist to feed the agents; the agents are the point.

Agent Standards & Tooling

• Set the standards every team builds agents to: design patterns, quality bar, human-in-the-loop checkpoints, testing, deployment, and retirement.
• Select and run the shared agentic tooling the company builds on, staying tool agnostic where possible and documenting the tradeoff whenever lock-in is the right call.
• Keep standards current as tooling and model capabilities change, and retire patterns that stop earning their place.
• Define how agent quality is measured beyond business outcomes: reliability, accuracy, latency, and failure modes, so the company knows when an agent is working and when it isn’t.

Agentic Workflow Replacement

• Identify the manual workflows across the company where agents can take over the repetitive work, prioritized by cost saved or revenue generated fastest.
• Test each workflow for the level of orchestration it can handle, from AI-assisted to fully agentic, and be honest about which is which.
• Build the first proof cases hands-on, then harden winning prototypes into production workflows with clear owners, human checkpoints, and escalation paths.
• Track every replaced workflow: what the agents took over, what the humans moved on to, and what it returned.

AI Guild & Hackathons

• Help organize the AI guild: Builders assigned by each ELT member from their function, working on shared standards and tooling.
• Run hackathons that map cross-functional workflows piece by piece and test levels of agent orchestration against real work.
• Turn hackathon wins into production workflows and hackathon lessons into updated standards.
• Train and certify guild Builders so each function can build and run its own agentic workflows; step in hands-on when a function stalls, then hand it back.
• Respect functional ownership: each ELT member decides what is best for their function and remains accountable for the quality and stewardship of their function’s data and content; you provide the standards, training, and guardrails that keep it coherent company-wide.

Agent Governance, Risk Mitigation & Change Management

• Help run the AI Governance Council, including agenda, intake, decisions, and follow-through.
• Partner with the CTO on tool approval and with the CTO's security leader on tool security review. You bring the business case and usage model; they own the technical and security evaluation.
• Own access controls at the policy level: which agents reach which data and systems, with least-privilege defaults and clear separation between product and enterprise data.
• Define the rules for agent autonomy: what agents may do unattended, what requires human sign-off, and how that boundary moves as trust is earned.
• Watch for excess risk across the AI portfolio, including data exposure, vendor concentration, compliance, and customer impact, and raise it early with a plan.
• Own the communication rhythm for the AI program: what is changing, why, what it means for each team, and where to get help, in partnership with Communications.
• Assess organizational readiness before each workflow goes live: the affected team knows what is changing, has been trained, and knows where the human checkpoints sit.

Monitoring Progress, Outcomes & Impact

• Manage the AI Program Manager, who runs the AI PMO: a single, prioritized view of AI initiatives across the company with owners, timelines, and expected impact.
• Define and report the scoreboard: workflows replaced, hours of manual work eliminated, adoption by function, governance compliance, cost saved, revenue influenced, and cycle time reduced.
• Hold functions accountable to committed outcomes and report progress and risks to the AI Council Lead and ELT in plain terms with the data behind each call.
• Kill or redirect initiatives that are not delivering, quickly and without drama.
• Track and manage the cost of AI operations: model usage, token spend, tooling licenses, and infrastructure, with a bias toward doing more with less as the portfolio scales.

Qualifications

Required Qualifications

• Hands-on experience replacing real business processes with agentic or automated workflows, and the judgment to know which processes are ready and which are not.  This includes real work application and use of low-code/no-code tools and AI platforms (Claude, GPT, LangGraph, n8n, and others). 
• 7+ years in product, program, or operations leadership, including direct people management with a very strong focus on change management.
• Experience running a hub-and-spoke, guild, or center-of-excellence model: setting standards centrally while enabling distributed teams to execute.
• Deep appreciation for cross-functional business processes and how work gets done in functions like HR, Legal, Finance, Support, Professional & Managed Services, Revenue, and CX.
• Demonstrated ability to influence executives and work across functions without direct authority, letting each leader own their domain.
• Experience with AI governance: usage policy, tool evaluation, access decisions, agent autonomy boundaries, and risk review.
• A tool-agnostic mindset: able to evaluate platforms on merit, avoid unnecessary lock-in, and explain the tradeoffs in business terms.
• Track record measuring and reporting program outcomes, and the willingness to shut down work that is not delivering.
• Comfortable as a working leader: managing a team while still building workflows, standards, and proof cases directly.
• Must be in Austin, TX. Hybrid work requires 2-3 days in office.

 

Preferred Qualifications

• Experience in multi-product B2B SaaS, ideally PE-backed.
• Experience standing up or running an AI governance council or similar review body.
• Familiarity with developer-grade orchestration frameworks (LangGraph or similar) at the evaluation level: enough to assess them and spec work for engineers.
• Experience partnering with CTO and security organizations on tool approval and security review.

 

Interview Integrity & Use of AI

We value authenticity, expertise, and real-time problem solving during our interview process. Candidates are expected to represent their own knowledge, experience, and thinking without the use of AI-assisted tools during interviews.

The use of any AI tools during interviews, including but not limited to real-time scripting, recording, transcription, response generation, or coaching tools, is strictly prohibited. This applies to phone, video, in-person, and technical or case-based interviews.

While we strongly value candidates who understand how to use AI tools effectively and responsibly, and this role specifically requires deep AI fluency, interviews must reflect the candidate's own abilities and perspectives. Any candidate found to be using AI-assisted tools during the interview process will be immediately disqualified from consideration.

 

Why This Role Matters

Most companies hiring for AI right now are hiring experimenters. Togetherwork is hiring an operator. This is the role that turns AI from a pilot program into the actual operating model of a 700-person, PE-backed SaaS company, and does it on a timeline that creates real exit value, not just a story to tell investors.

You will sit at the intersection of every function in the company. You will build the Knowledge Infrastructure that reduces dependency on fractured and stale information and makes institutional knowledge scalable. You will run the guild of Builders who are learning to work differently. You will own the governance that keeps the company moving fast without taking on excess risk. This is not a support role for the AI strategy; it is the AI strategy in execution.

 

Benefits Include:

• • Medical, dental, and vision insurance options
  • 100% Employer paid short/long term disability
  • 100% employer-paid Basic Life and AD&D insurance
  • 401(k) retirement plan with a 100% company match up to 4%
  • Flexible paid personal/vacation time built on mutual trust and accountability
  • 10 sick days annually
  • 10 company paid holidays
  • 12 weeks paid parental leave

Onboarding Consultant (SMB)

Location: Hybrid - Columbus, GA or Atlanta, GA, Open to Remote

We are looking for an Onboarding Consultant to serve as a key customer-facing delivery function within our Professional Services & Onboarding organization. This role is responsible for leading the successful onboarding, configuration, and activation of Togetherwork SaaS solutions for new SMB customers. The Onboarding Consultant partners closely with Project Managers, Solution Consultants, Customer Success, and delivery leadership to ensure customers achieve a smooth transition from sales to active product usage—delivering structured onboarding engagements that drive adoption, early value realization, and long-term success.

What you’ll do:

Customer Onboarding & Implementation

• Lead customer onboarding engagements in alignment with defined delivery frameworks, timelines, and scope
• Configure SaaS applications based on documented customer requirements and established best practices
• Guide customers through setup, validation, and go-live readiness activities
• Identify onboarding risks, dependencies, and issues; escalate appropriately to maintain delivery momentum

Training & Enablement

• Deliver end-user and administrator training to support successful product adoption
• Provide onboarding guidance, best practices, and product usage recommendations tailored to SMB customer needs
• Ensure customers are prepared for a successful transition to Customer Success or Support teams

Delivery Execution & Documentation

• Maintain accurate onboarding documentation, configuration records, and customer-facing artifacts throughout the project lifecycle
• Track and report progress against milestones, timelines, and success criteria
• Collaborate with Project or Engagement Managers to support planning, coordination, and status reporting
• Operate within PMO governance frameworks, delivery standards, and Performance Insights reporting models

AI-Enabled & Data-Driven Ways of Working

• Leverage approved AI tools and automation to improve onboarding efficiency, quality, and consistency
• Use data, dashboards, and AI-supported insights to monitor onboarding health and identify risks early
• Continuously build AI literacy and apply AI-enabled practices as part of day-to-day delivery
• Contribute to a culture of continuous improvement by identifying opportunities to streamline and enhance onboarding workflows

 

What you’ll bring:

• Experience delivering SaaS onboarding or implementation engagements
• Strong customer-facing communication, facilitation, and training skills
• Technical aptitude for system configuration and solution setup
• Ability to manage multiple onboarding engagements with accountability and attention to detail
• Comfort working within structured delivery frameworks and onboarding plans
• Ability to document requirements, configurations, and processes clearly and accurately
• Organized, proactive, and execution-focused with strong follow-through
• Collaborative team player aligned to shared outcomes and delivery standards
• Analytical and problem-solving skills
• Proficient with Windows, Microsoft Office, and Adobe Acrobat applications
• Excellent written and oral communication skills

 

Why This Role:

• Lead meaningful customer relationships as the primary delivery contact during a critical phase of the customer journey
• Work at the intersection of technology, operations, and customer experience in a fast-paced SMB environment
• Operate in an AI-forward environment with access to modern tools that amplify your efficiency and impact
• Contribute directly to measurable outcomes—customer satisfaction, onboarding timeliness, and adoption—that matter to the business

 

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• 100% employer-paid Basic Life and AD&D insurance
• 401(k) retirement plan with a 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 12 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 12 weeks paid parental leave and more.

Salary Range

US Remote: $52,000 - $57,000 USD per year

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.

Enterprise Solutions Engineer

Location: Austin, TX (Hybrid)

Reports to: VP of Sales Engineering & Partnerships

Are you a technically sharp, customer-obsessed Solutions Engineer who thrives at the intersection of software, storytelling, and sales? Join us as an Enterprise Solutions Engineer and become the technical backbone of our Enterprise Sales team. If you love translating complex software into compelling stories, guiding customers through discovery and demos, and winning deals that matter — we want to hear from you.

 

What You'll Do

In this role, you will be the primary technical resource for our Enterprise Sales team, helping prospects and customers understand how Protech's solutions address their specific needs. You will:

• Partner with Enterprise Sales Executives to plan, develop, present, and deliver tailored product demonstrations based on customer requirements
• Understand customer needs and apply value-based storytelling to establish Protech as the best solution for their challenges
• Respond to Requests for Proposal (RFPs), address functional and technical requirements, and support scoping and pricing of implementation engagements
• Help customers navigate and overcome technical objections throughout the sales cycle
• Collaborate with Implementation partners to ensure customer needs are clearly documented and addressed at handoff
• Partner with Product and Marketing to feed customer feedback into sales messaging and product roadmap direction
• Maintain and update demo environments with the latest Microsoft and Protech product updates
• Represent Protech at association events and conferences, building credibility and community presence
• Participate in internal and external training and certification programs to stay sharp on the evolving Protech and Microsoft ecosystem

 

What You Bring

You'll succeed in this role if you have:

• Experience working with membership associations and nonprofit organizations, with a strong understanding of their workflows and priorities
• Hands-on technical knowledge of the Microsoft ecosystem — including Dynamics 365, Power Platform (Power Apps, Power Automate), Azure Cloud, CMS configuration, API integrations, and relational databases
• Strong communication and presentation skills, with the ability to explain complex software concepts simply and in a compelling, story-driven way
• Experience responding to RFPs, creating proposals, and gathering technical documentation
• Familiarity with the full project lifecycle — from requirements gathering through deployment
• A customer-first mindset with the ability to translate technical capabilities into clear business value
• Ability to travel as needed (approximately 10%)

 

Bonus Points For:

• Demonstrated use of AI tools such as Microsoft Copilot, ChatGPT, Claude, or similar to streamline processes and automate repetitive tasks
• Microsoft Dynamics 365 or Power Platform certifications
• Experience with RFP automation or knowledge management tooling
• Bachelor’s degree in Computer Science, Software Engineering, MIS, or equivalent work experience

 

What You'll Get

This is a unique opportunity to:

• Be the technical voice of an enterprise sales team at a company where technology and community genuinely intersect
• Work with a collaborative, forward-thinking team that values your expertise and invests in your development
• Make measurable impact — your work directly shapes how customers experience and choose Protech’s solutions
• Grow your career at the forefront of the Microsoft ecosystem, with access to ongoing training and certifications

 

Benefits

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave

 

Excited about this role but don’t meet every single requirement?

Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more. Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.

Marketing Manager - Austin, TX

We are looking for a Marketing Manager to serve as the driver of marketing strategy and execution within our growing go-to-market organization. This role is responsible for developing and managing marketing programs that drive engagement, pipeline growth, and revenue across Togetherwork's portfolio of software products. The Marketing Manager partners closely with Sales, Partnerships, Product Marketing, and Business Development teams to build scalable co-marketing campaigns, partner enablement programs, and go-to-market strategies that strengthen Togetherwork's partner ecosystem and expand market reach.

 

What you'll do:

GTM Strategy

• Develop and execute marketing strategies and programs that drive engagement, pipeline growth, and revenue across Togetherwork's portfolio of software products, with a primary focus on channel partners
• Build deep understanding of partner needs, goals, and go-to-market motions to ensure programs are relevant, timely, and effective
• Identify and cultivate opportunities to expand pipeline through new and existing partner relationships and co-marketing opportunities
• Present marketing plans, performance insights, and GTM recommendations to cross-functional leadership

Co-Marketing Campaigns & Execution

• Plan and manage integrated co-marketing campaigns with strategic partners, including webinars, events, digital marketing, content marketing, and demand generation initiatives
• Own campaign strategy, timelines, and deliverables ensuring programs are executed on schedule
• Collaborate with partners to develop joint messaging, campaign assets, and distribution strategies that drive measurable results

Partner Enablement & Asset Development

• Create and maintain partner-facing marketing assets, campaign toolkits, messaging frameworks, and enablement resources
• Work closely with Product Marketing to ensure customer-facing content accurately reflects product positioning and value propositions

Cross-Functional Collaboration

• Partner closely with Sales, Partnerships, Product Marketing, and Business Development to align marketing initiatives with business objectives
• Serve as the connective link between internal teams and partner organizations, ensuring clear communication and consistent execution
• Contribute to partner planning cycles, QBRs, and joint GTM planning sessions

Performance Tracking & Reporting

• Track, analyze, and report on key performance metrics across partner programs, providing insights and recommendations to optimize program effectiveness and ROI
• Maintain accurate records of program plans, campaign performance data, and partner engagement metrics
• Use data and dashboards to monitor pipeline impact and identify opportunities to improve marketing outcomes

AI-Enabled & Data-Driven Ways of Working

• Leverage approved AI tools and automation to improve marketing efficiency, content production, and research workflows
• Use data, dashboards, and AI-supported insights to monitor program performance and identify opportunities early
• Continuously build AI literacy and apply AI-enabled practices as part of day-to-day work
• Contribute to a culture of continuous improvement by identifying opportunities to streamline marketing workflows

 

What you'll bring:

• Bachelor's degree in Marketing, Business, or a related field
• 5+ years of experience in B2B SaaS marketing, partner marketing, demand generation, or go-to-market execution within a SaaS or technology company
• Proven experience developing and executing successful partner marketing programs
• Strong understanding of channel ecosystems, co-marketing strategies, and partner enablement
• Experience managing integrated marketing campaigns across digital, content, webinar, and event channels
• Exceptional written and verbal communication skills, with the ability to translate product strategy into clear, compelling partner and customer-facing messaging and campaigns
• Strong analytical skills with the ability to translate data and insights into actionable program improvements
• Takes ownership and drives programs forward without being asked
• Builds trust through consistency, clear communication, and follow-through
• Comfortable managing multiple priorities and projects simultaneously in a fast-paced environment
• Thrives in a collaborative, team-oriented culture
• Comfortable with camera-on meetings and executive-level communication
• Organized, analytical, and execution-focused with attention to detail
• Experience working cross-functionally with Sales, Product Marketing, Partnerships, Payments, and Customer Success teams
• Experience marketing payments or embedded financial services is a plus

 

Why This Role:

• Build and scale partner marketing programs with ownership over strategy, execution, and outcomes
• Work at the intersection of Sales, Partnerships, and Marketing in a fast-paced, high-growth environment
• Operate in an AI-forward environment with access to modern tools that amplify your efficiency and impact
• Contribute directly to measurable outcomes — partner-sourced pipeline, product adoption, and market expansion — that matter to the business

 

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave

 

Inclusion and Diversity:

Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual's judgment, problem-solving approach, and communication.

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.

Data Architect

Location: Remote

Schedule: Full-time | Remote

Work Authorization Notice:

At this time, we are unable to provide immigration sponsorship for this position. Candidates must have current, unrestricted authorization to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.

About Us

Togetherwork is a $250M recurring revenue SaaS business with more than 33 software applications serving over 12 vertical markets. We help communities, organizations, and businesses thrive by delivering purpose-built software that supports their missions and operations.

Headquartered on South Congress in Austin, TX, Togetherwork is scaling rapidly. We are customer-focused, execution-driven, and committed to operational excellence. Our teams value accountability, collaboration, and continuous improvement. We are building a modern data foundation to support our next phase of growth.

About the Role

Togetherwork is seeking a highly skilled and strategic Data Architect to support Protech implementations on the Microsoft Dynamics 365 platform. In this role, you will design and govern data migration, integration architecture, and CRM data models that enable scalable, reliable, and efficient onboarding outcomes. You will collaborate cross-functionally with Onboarding, Product, Engineering, and Analytics teams to ensure data integrity, reduce implementation risk, and support long-term platform scalability.

What You’ll Do

• Conduct client data readiness assessments, evaluating source systems, data quality, and migration complexity during early implementation phases.
• Define data cleansing, transformation, and validation frameworks to improve migration success rates.
• Partner with Implementation Project Managers and Solution Consultants to ensure data architecture supports predictable delivery timelines.
• Establish standardized migration playbooks, mapping templates, and reusable ETL frameworks to accelerate onboarding and reduce implementation risk.
• Design and maintain conceptual, logical, and physical data models within Microsoft Dynamics 365 (Protech).
• Define and document data architecture standards, integration patterns, and governance best practices.
• Architect and oversee ETL processes using SSIS and other standard ETL tools.
• Design and implement integrations leveraging KingswaySoft and/or Pentaho Data Integration.
• Lead data migration strategy and execution support for onboarding and implementation projects.
• Identify data dependencies, risks, and integration gaps early in the delivery lifecycle.
• Ensure secure, scalable, and high-performance data exchange between D365 and external systems.
• Collaborate with Product and Engineering to assess the architectural impact of platform enhancements.
• Partner with Analytics teams to ensure reporting accuracy, consistency, and data integrity.
• Develop reusable integration templates, migration accelerators, and standardized data patterns.
• Proactively identify systemic data design issues and recommend improvements to reduce rework and onboarding delays.
• Utilize AI-enabled tools to analyze source system data structures, identify data quality risks, and support scalable migration and integration architectures.
• Maintain clear documentation of data flows, mappings, transformations, and integration logic.

 

What You’ll Bring

• 5+ years of experience in Data Architecture, Data Engineering, or related roles.
• Strong experience with Microsoft Dynamics 365 and CRM data structures.
• Hands-on expertise with SQL Server and advanced SQL querying.
• Proven experience with SSIS and enterprise ETL development.
• Experience with KingswaySoft and/or Pentaho Data Integration.
• Strong background in data modeling and multi-system integration architecture.
• Ability to evaluate architectural tradeoffs in complex environments.
• Experience supporting SaaS, professional services, or enterprise implementations.
• Bachelor’s degree from an accredited college or university, or equivalent experience.
• Strong analytical, problem-solving, and systems-thinking skills.
• Excellent written and verbal communication skills.
• Ability to influence cross-functional stakeholders without direct authority.
• Experience working in client-facing consulting or professional services environments.
• Ability to explain complex data architecture concepts to non-technical stakeholders.

Preferred Qualifications

• Knowledge of Microsoft Azure data services (Azure Data Factory, Azure SQL, or related).
• Experience migrating data from legacy CRM/AMS systems and non-normalized data sources.

 

Why You’ll Love Working Here

At Togetherwork, we help community-driven organizations grow and thrive — creating better experiences for the people they serve. You will play a critical role in shaping the enterprise data foundation that powers our TW28 vision.

We are guided by values that shape how we work every day:

• Obsess over our customers
• Own it. Together.
• Move fast with purpose

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences, and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

CCPA Disclosure Notice: Click Here

Senior Digital Marketing Manager

We are looking for a Senior Manager, Digital Marketing & Paid Media to serve as the enterprise-wide owner of Togetherwork's paid media strategy and execution. This role is responsible for managing significant budget across all paid channels, directing agency and vendor partners, and delivering measurable pipeline impact across our vertical software solutions. The Senior Manager partners closely with Marketing, Sales, Product Marketing, and Revenue Operations to ensure paid programs drive qualified demand — delivering consistent ROI that supports long-term growth across all of our markets.

What you'll do:

Paid Media Strategy & Channel Management

• Own and drive the enterprise-wide paid media strategy, aligning channel investments to revenue goals across all Togetherwork vertical markets
• Manage and optimize all paid channels including paid search, paid social, display, retargeting, programmatic, and sponsored media
• Develop full-funnel campaign strategies targeting key vertical segments, personas, and buying groups
• Continuously evaluate channel performance and adjust budgets, creative, and targeting to maximize ROI
• Implement A/B and multivariate testing frameworks to improve conversion rates and reduce cost per acquisition

Agency & Vendor Management

• Serve as the primary point of contact and strategic lead for all external agencies, media partners, and marketing technology vendors
• Set clear expectations, define priorities, and hold agency partners accountable to performance SLAs and business outcomes
• Lead regular business reviews with agency partners to assess performance, drive optimizations, and identify opportunities for improvement
• Evaluate vendor capabilities and make recommendations for changes, consolidations, or new partnerships as the business evolves

Budget Management & Performance Reporting

• Own the paid media budget across all channels, including strategic planning, forecasting, and day-to-day pacing and management
• Maintain accuracy of budget tracking across all campaigns, ensuring spend aligns with approved plans and business priorities
• Deliver weekly, monthly, and quarterly performance reporting with clear insights, trend analysis, and optimization recommendations for senior leadership
• Build and maintain dashboards and reporting frameworks that connect paid media investment to pipeline and revenue outcomes

Demand Generation & Cross-Functional Collaboration

• Collaborate with the broader marketing team to plan and execute integrated demand generation campaigns spanning digital, events, content syndication, and email
• Ensure paid media programs are tightly integrated with organic, content, and lifecycle marketing efforts to maximize full-funnel impact
• Partner with Sales and Product Marketing to align campaign targeting, messaging, and lead quality with pipeline goals
• Work with Marketing Operations and CRM teams to ensure data accuracy, seamless lead flow, and proper attribution modeling

AI-Enabled & Data-Driven Ways of Working

• Leverage approved AI tools and automation to improve paid media planning, reporting, and optimization efficiency
• Use data, dashboards, and AI-supported insights to monitor campaign health and surface performance trends early
• Continuously build AI literacy and apply AI-enabled practices as part of day-to-day work
• Contribute to a culture of continuous improvement by identifying opportunities to streamline workflows and scale programs

What you'll bring:

• 8–10+ years of B2B digital marketing experience with a strong focus on paid media strategy and execution, preferably within SaaS or vertical software companies
• Demonstrated success owning and managing integrated paid media programs with clear, measurable ROI impact
• Significant experience managing external agencies and media partners, including setting strategy and holding partners accountable to results
• Deep expertise in budget planning, pacing, forecasting, and financial management of large paid media investments
• Proficiency across major paid channels including Google Ads, LinkedIn, Meta, programmatic platforms, and sponsored content
• Strong analytical mindset with experience building executive-level performance reporting and translating data into actionable insights
• Proficiency with marketing automation platforms (Marketo, HubSpot, or equivalent) and CRM systems (Salesforce preferred)
• Excellent communication, project management, and stakeholder management skills
• Takes ownership and drives results without being asked
• Comfortable managing multiple priorities and agency relationships in a fast-paced environment
• Thrives in a collaborative, cross-functional team culture
• Comfortable with camera-on meetings and executive-level communication
• Organized, analytical, and execution-focused with strong attention to detail

Why This Role:

• Own a high-visibility, enterprise-wide paid media program with direct impact on pipeline and revenue across 12 vertical markets
• Work at the intersection of paid strategy, demand generation, and revenue growth in a fast-paced, growth-oriented environment
• Operate in an AI-forward environment with access to modern tools that amplify your efficiency and impact
• Contribute directly to measurable outcomes — pipeline generated, cost per acquisition, ROI — that matter to the business

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Non-Exempt employees have a generous accrual policy
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual's judgment, problem-solving approach, and communication.

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.

Product Marketing Manager - Austin, TX

We are looking for a Product Marketing Manager to serve as the go-to-market authority for assigned vertical(s) within our product marketing organization. This role is responsible for owning the product story, driving adoption and revenue growth, and defining how our software is positioned and communicated in the market. The Product Marketing Manager partners closely with Product, Sales, and Growth Marketing teams to ensure our solutions resonate with target buyers—delivering compelling messaging and enablement that supports long-term success and pipeline growth.

What you’ll do:

Vertical Market Expertise & Positioning

• Become the authoritative expert on assigned vertical(s), including buyer personas, key challenges, competitive landscape, and market trends
• Develop compelling, differentiated, and value-based messaging and positioning that clearly articulates the benefit of our software to buyers within the vertical
• Conduct ongoing research to monitor competitive solutions and identify opportunities to strengthen our market position
• Build deep understanding of customer goals and use cases to ensure product stories align with buyer needs
• Present market insights, positioning frameworks, and GTM recommendations to cross-functional leadership

Go-to-Market Strategy & Revenue Growth

• Develop and execute comprehensive GTM plans for new product launches, features, and major releases tailored for the vertical
• Define pricing, packaging, and launch success metrics in collaboration with Product and Sales leadership
• Partner with the Growth Marketing team to ensure marketing activities and events are targeted, relevant, and effective at driving pipeline
• Track, analyze, and report on GTM success metrics, competitive performance, and market penetration to inform future strategy
• Identify opportunities to expand product adoption and revenue within assigned vertical(s)

Content Development & Cross-Functional Collaboration

• Define and create content across the buyer’s journey, including case studies, demos, website content, and sales enablement materials
• Work closely with the Sales Enablement team to provide a complete suite of sales tools, including presentations, vertical-specific pitch decks, competitive intelligence, and product demos
• Serve as the essential link between Product, Sales, and Marketing teams, ensuring alignment on product story and go-to-market execution
• Partner with Product to advocate for market and buyer needs in roadmap planning and prioritization
• Collaborate with Sales and BDR teams to equip them with the tools and knowledge to win in the vertical

Marketing Operations & Documentation

• Maintain accurate records of GTM plans, campaign performance data, competitive research, and market insights
• Use marketing tools and platforms to manage and track launch status, pipeline impact, and content performance

AI-Enabled & Data-Driven Ways of Working

• Leverage approved AI tools and automation to improve marketing efficiency, content production, and research workflows
• Use data, dashboards, and AI-supported insights to monitor GTM performance and identify opportunities early
• Continuously build AI literacy and apply AI-enabled practices as part of day-to-day work
• Contribute to a culture of continuous improvement by identifying opportunities to streamline marketing workflows

What you’ll bring:

• Bachelor’s degree in Marketing, Business, or a related field
• 5+ years of progressive experience in Product Marketing, ideally within a B2B SaaS or enterprise software environment
• Proven success in developing and executing go-to-market strategies that drive measurable business results
• Exceptional written and verbal communication skills, with a proven ability to distill complex technical concepts into clear, concise, and compelling marketing narratives
• Strong analytical and strategic thinking, with experience using data to inform decisions and drive alignment across cross-functional teams
• Experience working cross-functionally with Sales and Product teams
• Takes ownership and drives projects forward without being asked
• Builds trust through consistency, clear communication, and follow-through
• Comfortable managing multiple priorities and projects simultaneously in a fast-paced environment
• Thrives in a collaborative, team-oriented culture
• Comfortable with camera-on meetings and executive-level communication
• Organized, analytical, and execution-focused with attention to detail
• Proficient with Windows, Microsoft Office, and marketing tools and platforms
• Excellent written and oral communication skills

Why This Role:

• Own the product story for key verticals as the primary go-to-market expert—with direct influence on how our software is positioned and sold
• Work at the intersection of product, sales, and marketing in a fast-paced, high-growth environment
• Operate in an AI-forward environment with access to modern tools that amplify your efficiency and impact
• Contribute directly to measurable outcomes—pipeline growth, product adoption, and market penetration—that matter to the business

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Non-Exempt employees have a generous accrual policy
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.

Demand Generation Manager - Austin, TX

We are looking for a Marketing Manager, Demand Generation to serve as the primary driver of pipeline growth across Togetherwork’s portfolio of vertical software solutions. This role is responsible for owning full-funnel campaign strategy and execution, optimizing performance across all channels, and partnering closely with Sales and Product Marketing to bring growth initiatives to life. The Marketing Manager, Demand Generation combines analytical rigor with hands-on execution to build scalable programs that deliver quantifiable results.

What you’ll do:

Demand Generation Execution

• Develop and execute a comprehensive demand generation strategy aligned with company revenue goals
• Own full-funnel campaign planning and execution across digital media, paid search, social, events, webinars, influencer programs, and outbound email
• Build integrated campaigns targeting key vertical segments, personas, and buying groups
• Develop and improve lead capture, routing, enrichment, nurturing, and follow-up processes to improve speed-to-lead and pipeline quality

Performance & Optimization

• Manage tactical execution across all channels and continuously evaluate performance, adjusting budgets, creative, and targeting to maximize ROI
• Implement A/B and multivariate testing to improve conversion rates and reduce acquisition cost
• Analyze campaign, event, social, and funnel performance to uncover insights and guide future investment
• Identify operational bottlenecks and support growth experiments that improve speed, quality, and scalability

Events & Programs

• Plan and coordinate webinars, field events, trade shows, partner events, and customer-facing programs, including logistics, promotion, follow-up, and performance reporting
• Support social media planning, scheduling, publishing, content amplification, and performance tracking across key channels

Cross-Functional Collaboration & Marketing Operations

• Partner with Sales and Product to ensure campaign alignment, lead quality, upsell programming, and funnel performance
• Work with Product Marketing to develop content and creative assets that resonate with target audiences
• Review and monitor CRM and reporting to ensure data accuracy, lead flow, and proper attribution
• Maintain accurate campaign records and documentation to support planning, handoffs, and performance reviews

AI-Enabled & Data-Driven Ways of Working

• Leverage approved AI tools and automation to improve campaign execution efficiency and consistency
• Use data, dashboards, and AI-supported insights to monitor funnel health and identify performance risks early
• Continuously build AI literacy and apply AI-enabled practices as part of day-to-day work
• Contribute to a culture of continuous improvement by identifying opportunities to streamline marketing workflows

What you’ll bring:

• 3–5 years of B2B demand generation experience, preferably within SaaS or vertical software
• Demonstrated success managing integrated paid media programs with clear ROI impact
• Experience building and executing multi-channel campaigns that influence pipeline and revenue
• Hands-on experience with lead lifecycle processes, campaign execution, and funnel reporting
• Experience planning or supporting webinars, field events, trade shows, or partner events
• Strong project management skills with the ability to manage multiple campaigns, timelines, and stakeholders
• Takes ownership and follows through without being asked
• Builds trust through consistency and transparency
• Comfortable managing multiple priorities in a fast-paced, growth-oriented environment
• Thrives in a collaborative, team-oriented culture
• Comfortable with camera-on meetings and cross-functional stakeholder communication
• Organized, analytical, and execution-focused with strong attention to detail
• Proficient with Windows, Microsoft Office, CRM, and marketing automation applications
• Excellent written and oral communication skills

Why This Role:

• Own a high-impact demand generation function as the primary driver of pipeline across Togetherwork’s vertical software portfolio
• Work at the intersection of campaign strategy, revenue growth, and product marketing in a fast-paced environment
• Operate in an AI-forward environment with access to modern tools that amplify your efficiency and impact
• Contribute directly to measurable outcomes—pipeline volume, conversion rates, and campaign ROI—that matter to the business

Benefits

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Non-Exempt employees have a generous accrual policy
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

About Togetherwork

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.

Brand Marketing Manager - Austin, TX

Hybrid

We are looking for a Brand Marketing Manager to serve as the operational backbone of our Brand & Communications team within our Marketing organization. This role is responsible for owning creative operations, brand consistency, and the systems and workflows that enable a lean team to deliver high-quality output across a portfolio of 25+ vertical software brands. The Brand Manager partners closely with Marketing, Product, and Growth teams to ensure every brand touchpoint feels cohesive—scaling creative output through smart processes and AI-assisted tools.

What you'll do:

Creative Operations

• Own end-to-end creative workflow management, including intake, routing, prioritization, and delivery across all brands in the portfolio
• Keep projects moving and stakeholders informed across multiple concurrent workstreams
• Manage relationships with external creative partners, freelancers, and agencies—briefing, reviewing, and integrating their work into the broader portfolio workflow
• Build and maintain systems that others can run, not just complete tasks yourself

Brand Strategy Execution

• Translate brand strategy into day-to-day creative execution across campaigns, product launches, and partner materials for sub-brands
• Build, maintain, and continuously improve the Canva and AI-assisted design template library so teams can self-serve on-brand assets
• Identify opportunities to standardize and scale creative output across the portfolio

Brand Governance & Quality

• Serve as the first line of quality review on brand outputs—enforce guidelines, flag deviations, and maintain a living brand standards resource for the broader team
• Assess whether assets are on-brand and articulate clearly why or why not
• Protect creative quality without slowing down delivery

Cross-Functional Partnership

• Work closely with Marketing, Product, and Growth teams to understand creative needs, manage timelines, and ensure cohesive brand touchpoints
• Maintain clear communication with stakeholders on project status and priorities
• Triage requests gracefully and manage expectations across the organization

AI-Enabled & Data-Driven Ways of Working

• Leverage AI tools (including Canva AI, ChatGPT, Claude, and others) to accelerate creative and content production workflows
• Continuously build AI literacy and apply AI-enabled practices as part of day-to-day work
• Identify opportunities to streamline workflows and scale high-quality output with a lean team
• Contribute to a culture of continuous improvement across the Brand & Communications team

What you'll bring:

• 7+ years of experience in brand management, creative operations, marketing, or a related discipline
• Demonstrated experience managing creative workflows across multiple brands or product lines simultaneously
• Hands-on proficiency with Canva at an advanced or team-admin level, including building and governing shared template libraries
• Comfort using AI tools to accelerate creative and content production workflows
• Strong project management instincts—able to run multiple workstreams and keep stakeholders aligned without heavy oversight
• A sharp brand eye, able to assess whether an asset is on-brand and articulate clearly why or why not
• Takes ownership and follows through without being asked
• Builds trust through consistency and quality across every deliverable
• Comfortable managing multiple priorities in a fast-paced, high-volume environment
• Thrives in a collaborative, team-oriented culture
• Comfortable with camera-on meetings and stakeholder-facing communication
• Organized, process-oriented, and execution-focused with strong attention to detail
• Excellent written and oral communication skills, including clear briefs, tight copy, and persuasive stakeholder updates
• Proficient with Windows, Microsoft Office, Canva, and project management tools

Why This Role:

• Own the creative systems and brand standards that power 25+ software brands across Togetherwork's growing portfolio
• Work at the intersection of brand strategy, creative operations, and AI-enabled workflows in a fast-paced, multi-brand environment
• Operate in an AI-forward environment with access to modern tools that amplify your output and creative impact
• Contribute directly to measurable outcomes—brand consistency, creative quality, and operational efficiency—that matter to the business

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Non-Exempt employees have a generous accrual policy
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more. Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews. To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual's judgment, problem-solving approach, and communication. Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.

Senior Product Content Engineer / Technical Writer

Department: Product & Strategy

Reports to: Director, Product Content & Digital Adoption

Location: Austin, TX (Hybrid 2-3 days/week required)

 

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.  

Overview 

At Togetherwork, we set a high bar for clarity, collaboration, and execution. While our Product & Strategy leaders own portfolio outcomes, our individual contributors are equally essential, bringing curiosity, precision, and a commitment to excellence to every initiative. We work in deep partnership with Engineering, Revenue, CX, Operations, and Support, sharing accountability for delivering stable, modern, insight-driven products that help our customers thrive. 

This team operates differently. We are building an AI-first content and digital adoption function where AI is the primary production method, not an accelerator, but the engine. Every workflow, artifact, and deliverable is expected to be designed around AI-powered pipelines, with human expertise applied to strategy, editorial judgment, quality assurance, and continuous improvement. 

We expect team members to bring strong analytical thinking, operational rigor, and deep fluency with generative AI, content automation, and modern tooling. Hard work is the norm, not for recognition, but for the greater good of our customers and the long-term health of our company. 

This role reflects those expectations: AI-native, data-informed, customer-centered, and grounded in professionalism and positive intent. 

Role Summary 

The Senior Product Content Engineer is a senior individual contributor responsible for producing high-quality technical content across Togetherwork's product portfolio using AI-first workflows. This role owns the most complex content deliverables, including API documentation, release notes, in-app contextual help, and internal enablement materials, and serves as the primary architect of the AI content pipelines that power the team's output. 

This is not a traditional technical writing role. The Senior Product Content Engineer designs prompt systems, builds automated content workflows, and applies deep editorial judgment to AI-generated output. The expectation is that AI produces the first draft of everything, and this role ensures accuracy, clarity, brand consistency, and technical correctness at scale. 

This role partners closely with Product Managers, Product Owners, Engineering, and Design to embed content production into the delivery lifecycle, ensuring documentation and in-app help are ready at launch, not weeks after. The Senior Product Content Engineer also coaches the Product Content Engineer on pipeline usage, editorial standards, and technical writing craft. 

This role works under the direction of the Director, Product Content & Digital Adoption, who owns the overall content strategy, team operating model, and AI pipeline architecture. The Senior Content Engineer translates that strategy into production-quality output and helps refine the systems that make it possible. 

Key Responsibilities 

AI-First Content Production & Pipeline Development 

• Design and maintain AI content pipelines that generate release notes, API documentation, in-app help, and enablement materials from Jira tickets, PRDs, and design specs. 

• Build and refine prompt libraries, templates, and structured workflows that produce consistent, high-quality output across products. 

• Apply editorial expertise to review, refine, and approve AI-generated content for accuracy, voice, and completeness. 

• Continuously improve pipeline quality by analyzing output patterns, identifying failure modes, and refining prompts. 

• Evaluate new AI tools, models, and capabilities and recommend integration into existing workflows. 

• Partner with the Director to expand AI pipeline coverage to new content types and product areas. 

Technical Documentation & API Content 

• Own API documentation, developer guides, and technical reference materials across assigned products. 

• Partner with Engineering to ensure API docs are accurate, complete, and aligned with current endpoints and schemas. 

• Create and maintain structured documentation frameworks that can be templated and scaled across the portfolio. 

• Produce clear, developer-friendly content that reduces integration friction and support escalations. 

Release Notes, In-App Help & Enablement 

• Produce release notes and changelogs aligned to product launch cycles across multiple products. 

• Create in-app contextual help content that guides users through features, workflows, and common tasks. 

• Develop internal enablement materials for Sales, CX, and Support teams tied to product releases and updates. 

• Ensure all content is consistent in voice, structure, and quality across the portfolio, following standards set by the Director. 

Cross-Functional Partnership & Delivery Integration 

• Embed into product delivery workflows to capture content requirements early in the development lifecycle. 

• Partner with Product Owners to extract story-level detail for documentation and help content. 

• Collaborate with the Digital Adoption Specialist to ensure written content and in-app guides are complementary and consistent. 

• Work with the Director to define and refine content standards, style guides, and quality benchmarks. 

• Coach and support the Product Content Engineer on pipeline usage, editorial standards, and technical writing craft. 

Qualifications 

Required Qualifications 

• 5 to 7+ years of technical writing, content engineering, or product documentation experience in SaaS or software environments. 

• Demonstrated experience building AI-powered content workflows using LLMs, prompt engineering, and automation tools. 

• Strong technical writing skills with experience producing API documentation, developer guides, and reference materials. 

• Experience writing release notes, in-app help, and enablement content for multi-product portfolios. 

• Proficiency with documentation tools and platforms (Confluence, Jira, Swagger/OpenAPI, ReadMe, or similar). 

• Analytical mindset with experience measuring content effectiveness and iterating based on data. 

• Excellent editorial judgment, able to assess AI-generated output for accuracy, clarity, and tone. 

• Collaborative and comfortable working across Product, Engineering, CX, and Revenue teams. 

• Must be located in Austin, TX; hybrid work required. 

Preferred Qualifications 

• Experience in multi-product B2B SaaS environments, especially PE-backed or high-growth companies. 

• Familiarity with Pendo, WalkMe, or other digital adoption platforms. 

• Experience supporting platform migrations or large-scale customer transitions. 

• Background in developer relations, developer experience, or API-first product teams. 

• Experience mentoring junior writers or content team members. 

Interview Integrity & Use of AI 

We value authenticity, expertise, and real-time problem solving during our interview process. Candidates are expected to represent their own knowledge, experience, and thinking without the use of AI-assisted tools during interviews. 

The use of any AI tools during interviews, including but not limited to real-time scripting, recording, transcription, response generation, or coaching tools, is strictly prohibited. This applies to phone, video, in-person, and technical or case-based interviews. 

While we strongly value candidates who understand how to use AI tools effectively and responsibly, and this role specifically requires deep AI fluency, interviews must reflect the candidate's own abilities and perspectives. Any candidate found to be using AI-assisted tools during the interview process will be immediately disqualified from consideration. 

Why This Role Matters 

The Senior Product Content Engineer is the production backbone of Togetherwork's AI-first content function. Across 15+ products, this role ensures that every feature launch, migration, and product update is supported by clear, accurate, consistent content, generated at scale through AI pipelines and refined by human expertise. This role directly reduces support burden, accelerates customer onboarding, and improves the quality of every customer touchpoint that involves written or in-app content.