Senior Product Manager (Hybrid – Austin, TX)

Location: Austin, TX (Hybrid preferred; travel required)
Department: Product
Reports To: Chief Product Officer
Compensation: Competitive base + bonus + benefits

About Us

Togetherwork is a $250M recurring revenue SaaS business with over 33 software applications serving 12+ vertical markets. We exist to help communities, organizations, and businesses thrive by delivering software solutions tailored to their unique needs.

We set a high bar for clarity, collaboration, and execution. While Product & Strategy leaders own portfolio outcomes, our individual contributors are equally critical—bringing curiosity, precision, and accountability to every initiative. Senior individual contributors are expected to operate with broad autonomy, create clarity where none exists, and drive alignment across complex, cross-functional efforts.

We work in deep partnership with Engineering, Revenue, Customer Experience, Operations, and Support, sharing accountability for delivering stable, modern, insight-driven products. Hard work is the norm—not for recognition, but in service of our customers and the long-term health of our company. We embrace innovation, including responsible AI usage, to deepen insight, improve execution, and accelerate impact.

About This Role

Togetherwork is seeking an experienced, highly autonomous Senior Product Manager to lead complex, high-impact product initiatives across our portfolio. In this role, you will own multi-quarter product strategies, shape long-term roadmap direction, and partner deeply with engineering, design, and business stakeholders to deliver meaningful customer and business outcomes.

As a senior individual contributor, you will operate with greater independence than a standard Product Manager—using data, customer insight, and market signals to influence direction and outcomes. You will serve as a thought leader across teams, elevate standards for product discovery and delivery, and communicate with clarity and confidence to both internal and external audiences.

This role is ideal for a product leader who thrives in ambiguity, excels at storytelling and influence without authority, and is comfortable representing the product with customers, partners, and leadership.

What You’ll Do

Product Strategy & Roadmap Leadership

• Own and evolve multi-quarter strategic product roadmaps aligned to portfolio goals and market opportunities.
• Translate complex strategic objectives into clear product themes, initiatives, and measurable outcomes.
• Identify emerging customer needs, competitive shifts, and market trends to inform new product investments.
• Anticipate long-term risks and opportunities, presenting recommendations to Product Leadership.

Product Discovery, Definition & Execution

• Lead rigorous product discovery using qualitative research, quantitative data, experimentation, and prototyping.
• Define detailed product requirements, user stories, and acceptance criteria for complex initiatives.
• Partner closely with Product Owners, Designers, and Engineering to ensure feasibility, clarity, and timely delivery.
• Drive cross-functional decision-making to maintain alignment on priorities, scope, and outcomes.

Customer Experience, VOC & Product Health

• Serve as a senior voice of the customer, synthesizing insights into strategic opportunities.
• Monitor adoption, performance, and product health metrics; define corrective actions when needed.
• Champion customer delight by embedding quality, usability, and accessibility into all decisions.
• Lead customer interviews, advisory councils, and structured feedback loops for major initiatives.

Launch Readiness & Go-to-Market Enablement

• Partner with Revenue, Marketing, Customer Success, and Support on launch planning for high-visibility releases.
• Develop compelling value narratives, feature positioning, enablement materials, and customer messaging.
• Ensure internal teams and external stakeholders are prepared and confident ahead of launches.

Cross-Functional Leadership & Communication

• Communicate roadmap direction, insights, progress, and risks with clarity, confidence, and transparency.
• Influence leaders and peers using data-driven storytelling and strong product narratives.
• Build durable relationships across Engineering, Sales, CX, and Operations to drive shared accountability.
• Collaborate with product leadership on portfolio-wide strategic initiatives.

External Engagement

• Represent Togetherwork in customer, partner, and industry conversations as needed.
• Participate in conferences, customer meetings, and research events.
• Bring external insights back into the organization to meaningfully shape product strategy.

AI Fluency & Innovation

• Leverage AI tools to accelerate discovery, research synthesis, segmentation, and analysis.
• Use AI to prototype ideas, validate hypotheses, and improve workflow efficiency.
• Model responsible, ethical AI usage for peers and cross-functional partners.

What You’ll Bring

Experience

• 5–7+ years of product management experience, including ownership of complex SaaS or software products.
• Demonstrated success building and executing multi-quarter product strategies.
• Experience operating in multi-product, cross-functional environments with senior stakeholders.

Skills & Capabilities

• Strong customer research, product analytics, and experiment design expertise.
• Proven ability to lead cross-functional teams and influence without formal authority.
• Exceptional written and verbal communication skills, including executive and customer presentations.
• Deep experience with backlog management, requirements development, and end-to-end delivery.
• Hands-on collaboration with Product Owners, Design, Engineering, and Delivery teams.
• Comfort representing the product externally with customers and partners.
• Hands-on experience using AI tools to improve product workflows or outcomes (preferred).

Mindset

• Analytical, decisive, collaborative, and relentlessly customer-focused.
• Comfortable operating with ambiguity and creating clarity in complex situations.
• High standards for quality, craft, and execution.
• Willingness to travel for customer engagements or industry events as needed.

Why You'll Love Working Here

• Impact: Shape the strategy and execution of high-impact initiatives across the Togetherwork portfolio.
• Leadership: Elevate product standards through thought leadership, influence, and example.
• Innovation: Apply modern product practices and responsible AI to deliver differentiated value.
• Growth: Play a critical role in driving customer satisfaction, growth, and long-term competitive advantage.
• Collaboration: Work closely with senior leaders and cross-functional partners across the organization.

Compensation & Benefits

Base Salary: Competitive
Bonus: Performance-based

Benefits include:

• Medical, dental, and vision insurance options
• 100% employer-paid short- and long-term disability
• Basic life insurance
• 401(k) with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company-paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law.

Senior Software Engineer

Location: Atlanta, GA (Hybrid, 2–3 days/week onsite)
Compensation: Competitive base + bonus + benefits

Work Authorization Notice: At this time, we are unable to provide immigration sponsorship for this position. Candidates must have current, unrestricted authorization to work in the country where the role is based.

About Us

Togetherwork is a $250M recurring revenue SaaS business with over 33 software applications serving 12+ vertical markets. We exist to help communities, organizations, and businesses thrive by delivering software solutions tailored to their unique needs.

We are entering an exciting phase of growth. We work hard and play hard. We love our customers, we innovate with purpose, and we won’t stop until we’ve delighted every client across the diverse ecosystem we serve.

About This role

We’re looking for a Senior Software Engineer to help design, build, and scale a robust, high-performing platform that supports our growing product ecosystem. In this role, you’ll work closely with experienced engineers and passionate leaders to solve complex technical problems and deliver reliable, scalable software.

This is a hands-on role for someone who enjoys owning solutions end to end—from design and implementation through deployment and support—while thinking deeply about performance, reliability, and long-term maintainability.

What you’ll do

• Design, build, test, deploy, and maintain software across multiple technology stacks

• Take ownership of features and services, from technical design through production support

• Contribute to architectural decisions and help shape the technical direction of products and platforms

• Build scalable, cloud-first solutions with a strong focus on performance and reliability

• Leverage CI/CD pipelines and SRE practices to improve automation, observability, and system resilience

• Partner with infrastructure and cross-functional teams to address technical debt, system upgrades, and modernization efforts

• Anticipate failure scenarios and design systems with long-term scalability and resilience in mind

• Stay current with industry trends and evaluate new tools, frameworks, and technologies

• Mentor and support junior and mid-level engineers through code reviews, pairing, and knowledge sharing

• Collaborate with leadership to align technical execution with delivery commitments

What you'll bring

• 5+ years of experience building and supporting large-scale, distributed systems

• Strong hands-on development experience across multiple languages and frameworks, including:

  • PHP (Laravel, Symfony, or similar)

  • Python (Django, Flask, FastAPI, or similar)

  • JavaScript/TypeScript (React, Node.js, Vue, or Angular)

  • Experience with additional languages (Java, Go, Ruby, C#, etc.) is a plus

• Solid database experience with both relational and NoSQL technologies:

  • MySQL, PostgreSQL, SQL Server

  • Redis, DynamoDB

  • Performance tuning and query optimization

• Experience building and consuming APIs (REST, GraphQL, gRPC)

• Familiarity with microservices and event-driven architectures

• Cloud experience, preferably within the AWS ecosystem (EC2, Lambda, S3, RDS, ECS/EKS)

• Exposure to CI/CD and SRE practices, including:

  • Build and deployment automation

  • Monitoring and observability tools (CloudWatch, Datadog, etc.)

  • Containerization and orchestration (Docker, Kubernetes)

• A thoughtful, detail-oriented approach to system design and problem solving

• Strong collaboration skills and a willingness to mentor others

Nice to have

• Mobile development experience (iOS/Android, React Native, Flutter)

• Experience leading projects or influencing technical direction across teams

• Prior exposure to people leadership or mentoring at scale

Why you’ll love working here

• Competitive compensation and comprehensive benefits

• Medical, dental, vision, and life insurance for you and your family

• 401(k) savings plan

• Meaningful work on a product that scales

• A collaborative team that values quality, ownership, and continuous improvement

Talent Acquisition Partner

Contract Role | Remote | Potential for Full-Time Conversion
Hourly Rate: $60 – $80 per hour (based on experience)

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About the Role

Togetherwork is strengthening its Talent Acquisition function to support continued growth across our SaaS portfolio.

We are seeking a highly disciplined, full-cycle Talent Acquisition Partner who can operate independently across multiple verticals, with primary strength in technical recruiting.

This role will anchor heavily in Product Development hiring (Backend Engineering, Data Engineering, DevOps) while flexing into additional verticals as business demand requires, including:

• Corporate

• Customer Support / Business Operations

• Sales

• Marketing

• Product (as needed)

This is a contract position, paid through Togetherwork payroll. High performers may be considered for full-time conversion based on performance and business need.

This role requires maturity, urgency, and accountability. It is not a coordination role.

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What This Role Demands

This is a high-rigor recruiting environment. We are looking for someone who:

• Operates with strong ownership and does not wait to be directed

• Maintains strict discipline around ATS hygiene and reporting

• Closes loops with stakeholders consistently and proactively

• Drives searches forward with urgency

• Anticipates bottlenecks before they occur

• Is comfortable managing multiple complex searches simultaneously

• Understands that recruiting in a growth-stage SaaS company requires flexibility and sustained execution

This is not a 9-to-5 mindset role. While we respect work-life balance, this position requires responsiveness, follow-through, and the willingness to extend effort when business needs demand it. Product and engineering hiring does not always operate on predictable timelines.

If you prefer narrowly defined hours or a low-urgency pace, this will not be the right fit.

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What You Will Own

• Full-cycle recruiting from intake through offer

• Technical searches across backend, data, and DevOps roles

• Intake calibration with senior Product and Engineering leaders

• Proactive sourcing strategy beyond inbound applicants

• Structured interview alignment and debrief management

• Accurate and disciplined ATS workflow management

• Weekly stakeholder updates and hiring progress reporting

• Candidate experience from first touch through close

This role requires independent execution with minimal oversight.

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How We Work

Talent Acquisition at Togetherwork is embedded in the business. We bring structure, clarity, and accountability to hiring.

We operate in a metrics-driven environment where:

• Data accuracy matters

• Follow-through matters

• Clear communication matters

• Ownership matters

Greenhouse experience is strongly preferred.

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What You Bring

• 6+ years of full-cycle recruiting experience in SaaS or technology environments

• Demonstrated success hiring technical talent (Backend, Data, DevOps)

• Experience recruiting across multiple verticals (technical + business functions)

• Proven ability to manage 10–15 concurrent requisitions

• Strong sourcing capability using LinkedIn Recruiter and other tools

• Experience operating in fast-paced, PE-backed or high-growth environments

• High personal accountability and operational discipline

• Clear, concise communication style

• Comfort operating independently in a remote environment

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Hiring Process

• Structured video interview (initial screen)

• CCAT and EPP assessments required

• Live interviews with People and business leaders

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Additional Information

• Fully remote

• Paid through Togetherwork payroll

• Potential for full-time conversion based on performance and business need

Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law.

 

Interview Process & Expectations
Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

Product Owner

Department: Product
Reports To: Vice President, Product & Strategy
Location: Austin, TX
Schedule: Full-time | Hybrid (2–3 days in office)

Work Authorization Notice: At this time, we are unable to provide immigration sponsorship for this position. Candidates must have current, unrestricted authorization to work in the country where the role is based.

Overview 

At Togetherwork, we set a high bar for clarity, collaboration, and execution. While our Product & Strategy leaders own portfolio outcomes, our individual contributors are equally essential—bringing curiosity, precision, and a commitment to excellence to every initiative. We work in deep partnership with Engineering, Revenue, CX, Operations, and Support, sharing accountability for delivering stable, modern, insight-driven products that help our customers thrive. 

We expect ICs to bring strong analytical thinking, operational rigor, and a willingness to roll up their sleeves to solve complex problems. Hard work is the norm—not for recognition, but for the greater good of our customers and the long-term health of our company. We embrace innovation, including responsible AI usage, to deepen insight, improve execution, and accelerate impact. 

This role reflects those expectations: collaborative, data-informed, customer-centered, delivery-oriented, and grounded in professionalism and positive intent. 

Role Summary 

The Product Owner is the connective tissue between customers and engineering. This role is responsible for deeply understanding customer problems, translating them into clear, testable requirements, and driving predictable delivery through disciplined backlog management and proactive risk mitigation. 

The PO serves as both customer-facing and engineering-facing—partnering with Product Managers to absorb voice-of-customer insights while working side-by-side with Engineering to clarify scope, remove ambiguity, reduce risk, and ensure high-quality releases. 

Product Owners support two Scrum teams as their standard operating model and are accountable for backlog health, sprint readiness, prioritization discipline, and delivery outcomes. This role requires strong hands-on prototyping skills, including AI-assisted prototype generation, to rapidly validate concepts and accelerate engineering clarity. 

Customer & Engineering Partnership 

• Act as a primary conduit between customer insight and engineering execution. 

• Participate in customer discovery conversations, VOC reviews, and usability sessions to gather direct requirements. 

• Translate qualitative and quantitative insights into structured epics, user stories, workflows, and acceptance criteria. 

• Partner daily with engineering teams to clarify intent, answer questions, and reduce ambiguity before and during sprints. 

• Ensure engineering understands the 'why' behind the work—not just the 'what.' 

• Escalate and proactively remove delivery risks related to scope, dependencies, unclear requirements, or sequencing. 

Backlog Ownership, Prioritization & Risk Mitigation 

• Own and continuously groom a strategically prioritized backlog aligned to customer value and roadmap outcomes. 

• Apply structured prioritization frameworks (value, risk, effort, impact) to ensure teams are always working on the highest-leverage initiatives. 

• Ensure sprint readiness through detailed story refinement, clear acceptance criteria, and dependency mapping. 

• Identify delivery risks early (technical, operational, sequencing, or scope-related) and proactively mitigate or escalate. 

• Maintain backlog hygiene across multiple product areas and two Scrum teams simultaneously. 

• Drive clarity to eliminate rework and reduce sprint spillover. 

Prototyping, AI Fluency & Rapid Validation 

• Create detailed workflows, wireframes, and interactive prototypes using Figma and AI-assisted design tools. 

• Use AI to rapidly generate prototype variations, refine acceptance criteria, simulate workflows, and accelerate iteration. 

• Translate prototypes into engineering-ready documentation with precision. 

• Leverage AI tools to accelerate story writing, backlog refinement, research synthesis, and edge-case identification. 

• Promote responsible AI usage to improve velocity without sacrificing quality. 

Cross-Functional Delivery Alignment 

• Work with Product Managers to ensure backlog aligns with roadmap strategy and customer outcomes. 

• Partner with Delivery Managers to ensure releases are on track and on time. 

• Support GTM planning by clarifying feature functionality and expected customer value. 

• Coordinate with CX, Support, and Revenue teams to incorporate operational considerations. 

Qualifications 

Required Qualifications 

• 2–4+ years of Product Owner or equivalent experience in Agile software development. 

• Demonstrated ability to gather and synthesize customer requirements from direct conversations and feedback channels. 

• Proven experience prioritizing complex backlogs across multiple teams and product areas. 

• Strong experience writing user stories, acceptance criteria, and managing backlogs. 

• Hands-on experience creating mockups and prototypes in Figma. 

• Experience proactively identifying and removing delivery risks. 

• Experience supporting two or more Scrum teams simultaneously. 

• Ability to work with both onshore and offshore development teams. 

• Strong communication and facilitation skills across cross-functional groups. 

• Understanding of product lifecycle, UX principles, and technical delivery constraints. 

• Strong ability to create AI-assisted prototypes and leverage generative tools for requirement development. 

Why This Role Matters 

Product Owners ensure that customer problems are solved—not just features shipped. By serving as both customer advocate and engineering partner, this role removes ambiguity, reduces risk, and drives disciplined prioritization. Supporting two Scrum teams, the PO is directly accountable for delivery predictability, backlog clarity, and the translation of strategy into shipped, customer-impacting outcomes. 

The Company offers a comprehensive employee benefits program, including:

Medical, dental, and vision insurance options

• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

 

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

Payroll & Tax Specialist

Location: Columbus, GA (Hybrid)
Compensation: Competitive base + benefits 

The Payroll and Tax Specialist is responsible for managing tasks and projects related to payroll and tax filing services for a select customer base of non-profit fraternal organizations with OmegaFi. This includes, but is not limited to, onboarding, configuration, processing, filing, training, and documentation. The Payroll and Tax Specialist is organized and skilled at solving complex problems with a goal of achieving customer satisfaction. The Payroll and Tax Specialist works closely with members of other cross-functional teams and departments to complete tasks and achieve goals according to strict timelines. Individuals in this role must be self-motivated with the ability to take initiative and communicate effectively with other team members, stakeholders, and external customers.

What you'll do:

• Payroll Management – 50% of time

  • Maintain assignment of client payroll accounts regarding payroll processing schedules to include holidays, weekends, special payroll processing and summer employment.
  • Review and process payroll hours on a per client basis.
  • Onboard new employees for assigned clients.
  • Make appropriate adjustments for clients’ renewed employment contracts and/or employee raises.
  • Ensure payroll is processed on time for all assigned clients to include appropriate withholdings for federal, state, and local taxes; garnishments, child support and/or other required deductions.
  • Monitor payroll clients’ fund balances to ensure funds are available to process payroll. Communicate and record any necessary fund transfers in a timely manner.
  • Provide ongoing support to chapter representatives who maintain employee records and submit hours.
  • Communicate with the client and payroll vendors to resolve federal, state, and local tax issues and rate changes with outside tax agencies.
  • Provide ongoing support to clients’ employees, including employee access to software.
  • Assist in any necessary communications and reports at the client’s request for tax filings, unemployment, and Workman’s Compensation.
  • Provide high level of customer service and timely consultation for problem resolution.

  Tax Filing – 40% of time

  • Manage customer inquiries regarding tax filing services to ensure timely responses.
  • Follow established protocol and procedures for recording tax filing customer requests, submissions and filings.
  • Manage customer records in tax filing software.
  • Send reminders to tax filing customers about upcoming filing deadlines and/or pending submissions.
  • Work with team members to ensure all necessary tax filings are completed for all customers by the IRS filing deadline. All necessary tax filings include Form 8868, Form 990N, Form 990 EZ, and Form 990.

   Onboarding and Configuration – 5% of time

  • Onboard new payroll and/or tax filing customers and ensure all necessary configurations are complete and accurate for ongoing services.
  • Ensure a positive initial impression for customers.
  • Ensure customers are trained and familiar with products/services.
  • Maintain implementation checklists and corresponding resources/documentation for all OmegaFi products and services.
  • Manage process to change/update configuration options.
  • Ensure applicable fees for new and/or updated services are invoiced to customers accordingly.

   Training and Documentation – 5% of time

  • Maintain thorough knowledge of payroll and tax filing products and services.
  • Maintain training materials and documentation, to include videos, knowledge bases and other in-app help, for payroll and tax filing products and services.
  • Facilitate training sessions, either virtual or in person, to external users for payroll and tax filing products and services.
  • Assist other team members as needed with preparation for training events.
  • Collaborate with other cross-functional teams and departments to create and execute customer communication and education plans.
  • Coordinate ongoing training and education to ensure users are positioned to maximize benefit of products and services.
  • Provide insight to improve customer education resources.

What you'll bring: 

Bachelor’s degree in accounting, finance, or related field.

One or more years of experience in payroll, finance and/or accounting.

The ability to simplify and explain complex logic and processes in a manner that is easy to understand.

Strong analytical and problem-solving skills.

Strong customer service skills to include proactive communication and responsiveness to customer inquiries.

A self-starter with the ability to work with people in a team capacity and independently.

A high degree of attention to detail.

An unquestionable work ethic and the ability to carry out established goals.

The ability to concentrate for extended periods (several hours) with interruptions.

Preferred

• Knowledge of fraternal organizations.
• Fraternity/sorority membership.

Why This Role

 

• Owns end-to-end payroll and tax filing responsibilities for a dedicated portfolio of nonprofit fraternal organizations

• Provides meaningful client-facing experience while solving complex payroll and tax compliance challenges

• Offers hands-on exposure to federal, state, and local payroll tax filings, including Forms 990, 990-EZ, 990-N, and extensions

• Combines operational execution with customer service, allowing specialists to become trusted advisors to clients

• Builds expertise in payroll processing, tax compliance, onboarding, and system configuration within a nonprofit environment

 

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles. 

 

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match up to 4%
• Non-Exempt employees have a generous accrual policy
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

 

Location: Austin, TX S Congress Ave (Hybrid) 4 days a week in the office - Free Parking
Reports to: Director of Talent Acquisition
Type: 6-Month Contract with Potential to Perm
Compensation: $30/hour

 

About the Role

We are seeking a Contract Recruiter Coordinator to support a high-growth hiring period as we scale key Product, GTM, and business teams. This role will strengthen proactive sourcing efforts while also supporting recruiting operations and coordination during peak hiring volume.

This is a 6-month contract engagement designed to provide surge capacity and increase pipeline depth.

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What You’ll Do

Sourcing & Pipeline Development

• Proactively identify and engage talent across Product, Engineering, Sales, Marketing, and G&A roles

• Develop and execute targeted sourcing strategies using LinkedIn Recruiter and other tools

• Conduct initial outreach and light qualification conversations

• Build and maintain organized talent pipelines in Greenhouse

• Recruiting Coordination & Operations

• Schedule interviews and manage candidate logistics

• Support recruiters with intake preparation and pipeline tracking

• Maintain accurate ATS data and reporting

• Assist with offer coordination and candidate communication

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What You Bring

• 1–3 years of recruiting coordination, sourcing, or talent acquisition experience

• Experience using Greenhouse (must have)

• Proficiency with LinkedIn Recruiter and Boolean search

• Strong organizational skills and attention to detail

• Ability to manage multiple searches in a fast-paced environment

• Professional, candidate-first communication style

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Nice to Have

• Exposure to Product or technical hiring

• Experience supporting hiring in SaaS environments

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Why This Role Matters

This role will increase recruiter capacity, improve sourcing depth, and help ensure we execute our hiring plan while maintaining a strong candidate experience.

 

What Drives Us: 

At Togetherwork, we exist to help community-driven organizations grow and thrive by creating better experiences for the people they serve. As part of our team, you will contribute to our TW28 vision by living our core values: 

• Obsess over our customers 

• Own it. Together 

• Move fast with purpose 

These values guide how we work, support one another, and build a strong, connected culture—both globally and here in Austin. 

 

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Why Togetherwork

• We are a private equity-backed SaaS company scaling fast, and talent is central to that journey.

• You will join a TA team that is well-respected, data-informed, and constantly evolving.

• We are investing in the right tools, technology, and processes to help you be successful.

• You will have visibility, autonomy, and the opportunity to make a real impact on how we grow.

Candidates must be based in Austin, TX.

Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law.

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Customer Experience Program Coordinator

Location: Austin, TX (Hybrid)

Compensation: Competitive base + benefits

Reports to: VP of Customer Experience

The Customer Experience Program Coordinator supports customer experience initiatives by providing coordination, documentation, and operational support, while also owning defined administrative responsibilities related to AB488 compliance.

This role is execution-focused and designed to support cross-functional CX programs without owning strategy, delivery accountability, or executive decision-making. Strategic CX definition and outcomes remain owned by the VP of Customer Experience.

What You'll Do:

Customer Experience Program Support (Approximately 50–60%)

• Support cross-functional customer experience initiatives, including ESOM, through coordination and follow-through
• Maintain documentation, trackers, and action items related to CX initiatives
• Prepare materials and inputs for CX reviews, updates, and meetings
• Gather and organize information and inputs from internal teams
• Identify gaps, risks, or misalignment and escalate appropriately
• Coordinate meetings, agendas, and follow-ups as needed

AB488 Compliance & Restricted Account Administration (Approximately 40–50%)

• Own weekly administration of the AB488 restricted accounts list, including: managing additions and removals based on established criteria, validating updates with relevant internal teams ensuring updates are accurate and completed on a consistent cadence
• Maintain documentation and audit trails related to restricted account changes
• Coordinate with Legal, Compliance, Operations, and Support teams as needed
• Escalate discrepancies, questions, or potential risks promptly

What You'll Bring: 

• 1–3 years of experience in program coordination, operations, customer experience, or a related role
• Strong organizational and documentation skills
• Comfort managing recurring administrative tasks on a weekly cadence
• Clear written and verbal communication skills
• Ability to follow defined processes and escalate issues appropriately

What Drives Us: 

At Togetherwork, we exist to help community-driven organizations grow and thrive by creating better experiences for the people they serve. As part of our team, you will contribute to our TW28 vision by living our core values: 

• Obsess over our customers 

• Own it. Together 

• Move fast with purpose 

These values guide how we work, support one another, and build a strong, connected culture—both globally and here in Austin. 

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including: 

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability 
• Basic Life
• 401K option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability 
• 10 sick days annually 
• 10 company paid holidays 
• 6 weeks paid parental leave 
• Culture that values work/life balance and celebrates successes

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.  

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities. 

Interview Process & Expectations
Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

 

 

 

Tier 1 Support Agent

Location: Atlanta, GA

Schedule: Full-time | Hybrid (2-3 days in office) - weekends may be required

As a Tier 1 Support Agent, you’ll be the friendly, knowledgeable first point of contact for our Pet Care software customers. You’ll help users via email, chat, and phone—answering “how-to” questions, solving common issues, and ensuring every interaction leaves them feeling supported and confident.

You’ll play a key role in triaging requests, resolving problems, and escalating complex cases to Tier 2 when needed. Along the way, you’ll grow your product expertise and contribute to improving the customer experience.

What You’ll Do

• Deliver exceptional support through email, chat, and phone

• Help customers with “how-to” questions and common technical issues

• Troubleshoot and document inquiries using internal tools and resources

• Escalate complex issues to Tier 2 when needed, with clear context

• Maintain ownership of each case, ensuring follow-up and resolution

What You’ll Bring

• 6+ months of customer service experience (helpdesk, customer service, or pet care preferred)

• A love of problem-solving and helping others

• Comfort learning new tools like Zendesk, HubSpot, and Teams

• Ability to work independently while contributing to a highly collaborative remote team

Bonus Points

• Experience in SaaS or software support

• Background in pet care, grooming, boarding, or veterinary services

• Passion for animals and helping pet businesses succeed

Why You’ll Love Working Here

• Growth from within: every Tier 2 Agent was promoted internally

• Supportive team culture: independent work meets constant collaboration

• Meaningful work: help pet businesses run smoothly and care for the animals we all love

• Work-life balance: hybrid flexibility, rotating weekends, and a close-knit team that values you

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. .

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

Interview Process & Expectations
Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

 

 

 

Quality Assurance Analyst
Location: Austin, TX

Schedule: Full-time | Hybrid (2–3 days in office)

Work Authorization Notice:
At this time, we are unable to provide immigration sponsorship for this position. Candidates must have current, unrestricted authorization to work in the country where the role is based.

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About Us

Togetherwork is a $250M recurring revenue SaaS business with more than 33 software applications serving over 12 vertical markets. We help communities, organizations, and businesses thrive by delivering purpose-built software that supports their missions and operations.

Headquartered on South Congress in Austin, TX, Togetherwork is scaling rapidly. We are customer-focused, execution-driven, and committed to operational excellence. Our teams value accountability, collaboration, and continuous improvement. Quality is built into how we ship.

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About This Role

As a Quality Assurance Analyst at Togetherwork, you are responsible for ensuring our SaaS applications are reliable, scalable, and production-ready. This role combines disciplined manual testing with a strong focus on automation and process improvement.

You partner closely with Engineering and Product to identify risk early, prevent defects, and continuously improve release quality. QA is embedded in the delivery lifecycle, not positioned as a downstream checkpoint.

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What You’ll Do

• Design and execute comprehensive test plans, test cases, and regression suites

• Develop and maintain automated test scripts using tools such as Selenium, Cypress, Playwright, or similar frameworks

• Integrate automated tests into CI/CD pipelines to support fast and reliable deployments

• Perform functional, integration, regression, and API testing across web-based SaaS applications

• Identify, document, and track defects through resolution while partnering closely with Developers on root cause analysis

• Validate application performance and ensure releases meet quality, scalability, and reliability standards

• Track QA metrics and identify opportunities to improve test coverage, efficiency, and defect prevention

• Contribute to QA documentation, standards, and continuous process improvements

• Participate in sprint planning, refinement, and release readiness reviews

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How You’ll Measure Success

• Increased automation coverage and reduced reliance on manual regression testing

• Reduction in escaped defects and production incidents

• Improved release cycle predictability without sacrificing quality

• Clear, thorough defect documentation that accelerates resolution

• Strong cross-functional collaboration with Engineering and Product

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What You’ll Bring

• 3–5 years of QA experience in a SaaS or cloud-based environment

• Hands-on experience with QA automation tools such as Selenium, Cypress, Playwright, or similar

• Experience testing REST APIs and validating system integrations

• Working knowledge of scripting or programming languages such as JavaScript, Python, or Java

• Experience working within Agile methodologies and CI/CD pipelines

• Strong analytical thinking and structured problem-solving skills

• Clear communication skills and a collaborative, accountable mindset

 

 

Why You’ll Love Working Here

At Togetherwork, we help community-driven organizations grow and thrive—creating better experiences for the people they serve. You’ll be part of a team working toward our TW28 vision, guided by values that shape how we work every day:

• Obsess over our customers

• Own it. Together.

• Move fast with purpose

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Interview Process & Expectations
Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

 

 

Consultant – Fundraising & Campaign Strategy

Location: Remote
Compensation: Competitive base + benefits

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Empower organizations to achieve transformational fundraising success

Togetherwork is seeking a Consultant to help our clients design, prepare for, and execute high-impact fundraising campaigns. Our work spans feasibility studies, campaign case development, strategic assessments, gift management, and communications—all designed to help educational institutions and organizations engage alumni and donors before, during, and after major fundraising efforts.

While ongoing travel is limited, all new hires must be available to travel to Lawrence, KS for one full week of in-person onboarding and training. All travel expenses will be fully covered by the company.

As a Consultant, you will serve as a trusted advisor to clients—leading feasibility studies, directing capital campaigns, and developing creative, data-informed strategies that drive measurable fundraising outcomes.

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What you’ll do

• Lead client engagements: Manage feasibility studies and capital campaigns, ensuring projects are delivered on time and aligned with client goals.

• Engage with stakeholders: Build relationships and communicate effectively with organizational leaders, volunteers, and donors to foster trust and collaboration.

• Conduct major gift research: Identify and evaluate potential donors to inform fundraising strategy.

• Facilitate donor cultivation: Schedule and conduct interviews to educate, inspire, and cultivate major gift prospects.

• Analyze and present insights: Synthesize interview findings into actionable campaign recommendations and present them to clients.

• Develop and execute campaign strategies: Create tailored fundraising plans to meet client objectives.

• Recruit and manage volunteers: Identify, train, and support volunteer leaders throughout campaign solicitation efforts.

• Support fundraising solicitations: Partner with volunteers to secure campaign commitments and track progress.

• Collaborate and contribute: Work cross-functionally to support colleagues, share best practices, and enhance the overall client experience.

• Adhere to professional standards: Uphold company policies, the Association of Fundraising Professionals (AFP) Code of Ethics, and all relevant compliance guidelines.

• Travel periodically: Up to 25% travel for client meetings, volunteer training, and campaign activities.

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What you bring

• Bachelor’s degree (BA/BS) required.

• Minimum 2+ years of experience in fundraising, higher education advancement, or consulting.

• Proven ability to manage multiple projects simultaneously while maintaining exceptional attention to detail.

• Strong communication, presentation, and relationship-building skills, with the ability to engage stakeholders at all levels.

• Experience with fundraising databases; Salesforce experience preferred.

• Proficiency in Microsoft Office 365, Salesforce, Monday.com, and Adobe Acrobat.

• Demonstrated project management and organizational skills.

• Ability to lead internal account teams and collaborate across departments.

• A proactive, client-focused mindset with the ability to anticipate challenges and deliver creative solutions.

• Experience in the nonprofit sector preferred.

• Membership in a Greek social organization a plus.

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Why this role

Impact: Help institutions and nonprofits achieve transformational fundraising results that strengthen their missions.
Growth: Build deep expertise in campaign strategy, donor engagement, and advancement consulting.
Collaboration: Join a team that values shared learning, creativity, and purpose-driven work.
Flexibility: Hybrid role in Austin, TX with occasional travel to client sites and onboarding in Lawrence, KS.

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Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

The Company offers a comprehensive employee benefits program, including:

Medical, dental, and vision insurance options

• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform