Sales Development Representative (SDR)

Job Summary

The primary responsibility of the Business Development Representative is to help grow the client base through the management and execution of lead follow-up, cold prospecting, and sales. The ideal candidate will be excited to join the sales team in a role that will be integral to achieving company sales plan/goals. Your role will be to seek new business opportunities by contacting and developing relationships with potential customers.

To be successful in this role, you should have previous experience developing leads from marketing campaigns, cold calling and emailing, and meeting sales quotas. If you are motivated and results-driven, we’d like to meet you!

Responsibilities

• Generate pipeline from ideal customer profile accounts by thoughtfully and creatively reaching out to engage target personas
• Find creative ways to engage prospects and potential buyers that fit our Ideal Customer Profile, ICP
• Set up meetings or calls between prospective clients and internal Account Executives
• Knowledgeably discuss our Associations products with potential clients (training provided)

Requirements

• Bachelor's degree in Business, Marketing, or a related field required
• Minimum of 2 years in a client-facing sales role, including at least 1 year in enterprise
  software sales
• At least 2 years of experience with CRM software
• Self-motivated, a quick learner, and competitive
• Excellent communication skills and interpersonal skills
• Track record of achieving sales quotas
• Highly motivated, self-starter, results-driven, and goal-oriented
• Positive attitude and strong work ethic

Preferred

• Previous experience with Salesforce

 

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 9 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Togetherwork is a family of entrepreneurial businesses providing online dashboard solutions (SaaS) to groups and organizations for management, administration, and payments. Its purpose is to help these businesses grow, become more efficient, increase revenue, and provide excellent service to their members and constituents.

Togetherwork’s business lines provide software and payment solutions to a range of groups, including associations, fraternal organizations, museums, nature centers, pet services, universities, and zoos.

At Togetherwork, we are building the leader in Group Management Software and Payments by bringing together companies that connect people with the institutions most important to them. Our group of innovative companies are best-in-class in their respective verticals with strong management teams and commitment to customer service. When you start here, you will find yourself in an environment that is exciting, motivating, challenging, and fun. https://www.togetherwork.com/solutions/

 

Compensation Consultant (Contract Role: November 2025 – January 2026)

Location: Remote | Duration: ~8 weeks | Hours: Approximately 275 (part-time)

Togetherwork is launching a company-wide compensation refresh, and we’re seeking an experienced Compensation Consultant to help us design a scalable, market-aligned framework that supports our growth and talent strategy.

What You’ll Do

• Validate and clean current job data (approximately 366 titles)

• Develop a clear job function and classification taxonomy

• Align job levels across roles and departments

• Lead market benchmarking and pay range modeling

• Deliver a validated, scalable compensation framework by January 2026

What We’re Looking For

• Proven experience leading job leveling or compensation benchmarking projects

• Strong analytical skills and attention to detail

• Familiarity with SaaS or high-growth environments preferred

• Collaborative approach and ability to work cross-functionally

Engagement Details

• Timeline: November 2025 – January 2026

• Commitment: ~275 hours (part-time contract)

• Goal: Deliver a validated, market-ready compensation framework in preparation for Togetherwork’s February compensation cycle

If you’re passionate about building equitable and data-driven compensation structures, we’d love to partner with you.

Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law.

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About Togetherwork

Togetherwork builds the leading provider of Group Management Software and Payments by bringing together companies that connect people with the institutions most important to them. Our family of companies delivers SaaS and payment solutions to associations, fraternal organizations, museums, universities, and more.

Learn more about our solutions at www.togetherwork.com/solutions.

Customer Support Team Lead

Location: Atlanta, GA (Hybrid- 2-3 days/week in office)

Weekends may be required

Job Summary 

The Customer Support Team Lead at Gingr plays a crucial role in overseeing customer support operations while actively contributing to the team’s success. This position involves managing support agents across Tier 1, Tier 2, and Tier 3, ensuring high-quality service, and collaborating with the Customer Support Manager and other Team Leads to maintain and improve customer support standards.

Responsibilities 

• Oversee daily operations of the Customer Support Team, managing Tier 1, Tier 2, and Tier 3 support agents.

• Act as a senior agent, ensuring customer satisfaction and resolving complex issues across all support tiers.

• Mentor, coach, and train support staff; oversee performance evaluations and provide constructive feedback.

• Manage customer escalations and collaborate with Product and Development teams on software-related issues.

• Analyze support inquiries and maintain key performance metrics to improve team efficiency.

• Lead hiring, onboarding, and offboarding processes for customer support team members.

• Collaborate with the Learning & Knowledge Specialist to develop training materials and improve team knowledge.

• Continuously assess and refine support processes, documentation, and self-service resources. 

 

Requirements 

• 3-5 years of customer-facing experience, with a focus on customer support.

• Proven leadership experience, managing teams across various support tiers.

• Exceptional communication skills, both verbal and written.

• Strong problem-solving abilities with an analytical and detail-oriented mindset.

• Ability to multitask and maintain efficiency under pressure.

• Results-driven, adaptable, and thrives in a fast-paced environment.

• A team-oriented mindset with a patient, positive, and proactive approach.

• High School Diploma or equivalent required.

• Experience in the pet-care industry is highly valued.

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

Product Marketing Manager

Level: Manager
Location: Austin, TX (Hybrid, 3 days/week onsite)
Compensation: Competitive base + bonus + benefits

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Connect product innovation to customer impact

Togetherwork is seeking a Product Marketing Manager to drive awareness, adoption, and long-term engagement for our platform. As the vital link between product and customer, you’ll translate technical capabilities into meaningful, benefit-driven stories that resonate with our audience and deliver measurable business outcomes.

This is a strategic, cross-functional role at the intersection of product, marketing, and customer success. You’ll ensure our messaging is sharp, our launches are impactful, and our marketing programs deepen customer engagement and loyalty.

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What you’ll do

• Craft compelling messaging that reflects real customer needs and differentiates our products in the market.

• Align messaging with business outcomes, connecting product capabilities to retention, engagement, and revenue growth.

• Ensure brand and message consistency across all customer touchpoints—including website, in-app experiences, campaigns, and enablement materials.

• Lead go-to-market (GTM) planning and execution for new product launches and feature releases, from strategy to post-launch performance review.

• Collaborate across teams—Product, Sales, and Customer Success—to align positioning and execution.

• Leverage analytics to evaluate adoption, usage, and retention, incorporating learnings into future GTM strategies.

• Develop customer segmentation models that highlight user needs across key personas, from solo operators to multi-location organizations.

• Lead voice-of-customer and competitive insights to inform roadmap priorities, product positioning, and lifecycle marketing.

• Transform data into strategy, using churn, engagement, and retention trends to guide messaging and campaign development.

• Create enablement tools—battlecards, pitch decks, FAQs, and campaign content—that empower internal teams and strengthen go-to-market execution.

• Partner with marketing teammates to develop product-focused campaigns, webinars, blogs, and educational content that increase customer stickiness.

• Support customer adoption and retention through lifecycle programs, in-app messaging, and educational initiatives.

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What you bring

• Bachelor’s degree in Marketing, Business, Communications, or a related technical field (preferred).

• 3–5+ years of experience in product marketing, product management, or technical marketing roles within SaaS or technology-driven organizations.

• Proven success developing and executing go-to-market strategies for B2B SaaS or technical products.

• Strong technical aptitude with the ability to quickly understand and communicate complex product details.

• Excellent storytelling and communication skills with the ability to translate technical concepts into compelling value propositions.

• Proficiency with CRM, analytics, and marketing automation platforms, as well as emerging AI tools.

• Strong project management and collaboration skills, comfortable leading initiatives across multiple teams.

• Data-driven mindset with a demonstrated ability to analyze performance and optimize outcomes.

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Why this role

Impact: Shape how our products are positioned and experienced by customers.
Collaboration: Partner with product and business leaders to influence roadmap and strategy.
Ownership: Lead go-to-market efforts from concept to measurable adoption and retention impact.
Flexibility: Hybrid role based in Austin, TX (minimum 3 days/week onsite).

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Compensation & Benefits

Base Salary: Competitive
Bonus: Performance-based
Benefits:

• Medical, dental, and vision insurance options

• 100% employer-paid short/long-term disability

• Basic Life Insurance

• 401(k) with 100% company match

• Flexible paid personal/vacation time built on mutual trust and accountability

• 10 sick days annually

• 9 company-paid holidays

• 6 weeks paid parental leave

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Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law.

---

About Togetherwork

Togetherwork builds the leading provider of Group Management Software and Payments by bringing together companies that connect people with the institutions most important to them. Our family of companies delivers SaaS and payment solutions to associations, fraternal organizations, museums, universities, and more.

Learn more about our solutions at www.togetherwork.com/solutions.

 

 

Tier 1 Support Agent

Location: Atlanta, GA

Schedule: Full-time | Hybrid (2-3 days in office) - weekends may be required

Openings: 5

As a Tier 1 Support Agent, you’ll be the friendly, knowledgeable first point of contact for our Pet Care software customers. You’ll help users via email, chat, and phone—answering “how-to” questions, solving common issues, and ensuring every interaction leaves them feeling supported and confident.

You’ll play a key role in triaging requests, resolving problems, and escalating complex cases to Tier 2 when needed. Along the way, you’ll grow your product expertise and contribute to improving the customer experience.

What You’ll Do

• Deliver exceptional support through email, chat, and phone

• Help customers with “how-to” questions and common technical issues

• Troubleshoot and document inquiries using internal tools and resources

• Escalate complex issues to Tier 2 when needed, with clear context

• Maintain ownership of each case, ensuring follow-up and resolution

What You’ll Bring

• 6+ months of customer service experience (helpdesk, customer service, or pet care preferred)

• A love of problem-solving and helping others

• Comfort learning new tools like Zendesk, HubSpot, and Teams

• Ability to work independently while contributing to a highly collaborative remote team

Bonus Points

• Experience in SaaS or software support

• Background in pet care, grooming, boarding, or veterinary services

• Passion for animals and helping pet businesses succeed

Why You’ll Love Working Here

• Growth from within: every Tier 2 Agent was promoted internally

• Supportive team culture: independent work meets constant collaboration

• Meaningful work: help pet businesses run smoothly and care for the animals we all love

• Work-life balance: hybrid flexibility, rotating weekends, and a close-knit team that values you

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

Internal Operations Specialist 

Location: Columbus, GA (Hybrid – 3 days a week in office)

We are seeking a highly organized and detail-oriented Internal Operations Specialist to join our team. In this role, you will be responsible for managing a variety of internal operational tasks including customer account receivables, contract management, product activations and deactivations, and maintaining strong relationships with key stakeholders such as customers, vendors, and colleagues. The ideal candidate is an effective communicator, adaptable to changes in processes, able to manage redundant work with high accuracy, and thrives in a collaborative environment.

Key Responsibilities:

• Enter and oversee customer account receivables and account payables ensuring accurate records and timely follow-ups.
• Enter and edit customer budgets
• Assist with the creation of customer contracts.
• Manage the timely activation and deactivation of products as per customer requests and service agreements.
• Handle customer fund transfers, ensuring smooth and accurate transactions.
• Process user archive requests in line with company procedures.
• Administer product administrator permissions to ensure proper access control across partnerships.
• Monitor, approve, and issue refunds in accordance with company policies.
• Maintain and update customer membership rosters, ensuring all data is accurate and timely.
• Manage database tasks for membership records.
• Physical check payment processing that is accurate and timely, to include managing lost and misposted payments.
• Foster and maintain strong relationships with company vendors to ensure timely service and collaboration.
• Scan and process remote deposits for timely financial reporting.
• Handle customer calls related to payment issues, troubleshooting, and providing solutions.

Requirements

• Strong ability to build and maintain relationships with colleagues, customers, and vendors.
• Excellent verbal and written communication skills.
• Ability to work independently as well as part of a team, contributing to a shared goal.
• Strong decision-making skills, particularly in relation to financial processes and customer service.
• Exceptional organizational skills, with the ability to prioritize tasks and manage time effectively.
• Adaptability to new processes and workflows, adjusting to the evolving needs of the business and customers.

 

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 9 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Excited about this position but the salary is a little below your expectations?  Tell us what you need to make you happy, and we will see if we can make it happen based on how closely your skills and experience fit the qualifications of this position

Togetherwork is a family of entrepreneurial businesses providing online dashboard solutions (SaaS) to groups and organizations for management, administration, and payments. Its purpose is to help these businesses grow, become more efficient, increase revenue, and provide excellent service to their members and constituents.

Togetherwork’s business lines provide software and payment solutions to a range of groups, including associations, fraternal organizations, museums, nature centers, pet services, universities, and zoos.

At Togetherwork, we are building the leader in Group Management Software and Payments by bringing together companies that connect people with the institutions most important to them. Our group of innovative companies are best-in-class in their respective verticals with strong management teams and commitment to customer service. When you start here, you will find yourself in an environment that is exciting, motivating, challenging, and fun. https://www.togetherwork.com/solutions/

 

Customer Marketing Manager

Location: Austin, TX (Hybrid — 3 days in office per week)

About Us

At Togetherwork, we bring people together through technology, collaboration, and shared success. Our mission is to help organizations thrive by building connections that last. We believe great customer relationships are at the heart of everything we do, and we’re looking for a leader who shares that vision.

About the Role

We’re looking for a Customer Marketing Professional to join our marketing team and play a critical role in building deeper relationships with our existing customers. This person will focus on developing and executing engaging campaigns that nurture customer loyalty, drive product adoption, and uncover growth opportunities within our customer base. The ideal candidate will be highly customer-centric, data-driven, and creative in finding ways to strengthen retention and expand customer value. A knowledge of embedded financial services offerings is preferred, as this will help create targeted, relevant messaging for our customer segments.

Key Responsibilities

• Design, launch, and optimize customer-focused marketing campaigns that drive adoption, retention, engagement, and upsell opportunities.
• Partner with customer success, product, and sales teams to understand customer needs and deliver timely, relevant content across email, in-app, webinars, and community platforms.
• Develop customer journeys and nurture programs that increase adoption of features, encourage renewals, and support account growth.
• Create and manage customer communication plans around product updates, training, and new features to drive awareness and usage.
• Segment and analyze customer data to identify patterns, risks, and opportunities for deeper engagement.
• Support the creation of customer advocacy initiatives, including case studies, testimonials, and referral programs.
• Measure campaign performance, retention rates, and customer growth metrics, and present actionable insights to leadership.
• Stay current with best practices in customer lifecycle marketing, embedded financial systems, and SaaS retention strategies.
• Apply Agentic Marketing tools to streamline production, personalize campaigns, and improve speed-to-value—safely and measurably.

 

Qualifications

• Bachelor’s degree in Marketing, Business, Communications, or related field (or equivalent experience).
• 3+ years of experience in customer marketing, lifecycle marketing, or demand generation within a SaaS or technology company.
• Strong understanding of customer engagement and retention strategies across multiple channels.
• Familiarity with embedded financial systems or adjacent industries is strongly preferred.
• Proficiency in marketing automation tools (e.g., HubSpot, Marketo, Salesforce Marketing Cloud) and CRM systems.
• Excellent copywriting and storytelling skills with the ability to tailor messaging to different customer personas.
• Analytical mindset with experience tracking and reporting on campaign performance, churn, and growth metrics.
• Collaborative team player with the ability to work across departments and influence without direct authority.

 

Why You’ll Love Working Here

At Togetherwork, you’ll be part of a collaborative team that values innovation, impact, and growth—for both our customers and our people. We offer competitive compensation, a hybrid work model in our vibrant Austin office, and the opportunity to shape the future of customer success at scale.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

Growth Marketing Manager

Level: Manager
Location: Austin, TX (Hybrid, 3 days/week onsite)
Compensation: Competitive base + bonus + benefits

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Drive demand, accelerate growth, and build scalable impact

Togetherwork is seeking a Growth Marketing Manager to design and execute innovative marketing strategies that drive inbound demand, expand top-of-funnel pipeline, and optimize conversion across the buyer journey. This is a hands-on, data-driven role where you’ll create and scale programs that turn awareness into measurable revenue impact.

You’ll collaborate closely with Product, Sales, and Customer Success leaders to shape go-to-market strategy, refine messaging, and deliver campaigns that move prospects seamlessly through the funnel. If you thrive at the intersection of strategy, creativity, and analytics, this role offers the opportunity to build growth programs that matter.

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What you’ll do

• Inbound & Demand Generation: Develop and execute multi-channel inbound campaigns (content, SEO, paid, social, partnerships, and more) to drive awareness and top-of-funnel lead growth.

• Conversion Optimization: Analyze and optimize conversion across landing pages, lead flows, and nurture programs to maximize engagement and ROI.

• Go-to-Market Leadership: Partner with Product, Sales, and Customer Success to plan and execute launches for new and existing products.

• Campaign Ownership: Design, manage, and measure full-funnel campaigns that generate demand, accelerate pipeline, and deliver on revenue goals.

• Data-Driven Insights: Use analytics and performance reporting to refine marketing spend, forecast results, and drive continuous improvement.

• Cross-Functional Collaboration: Align marketing initiatives with organizational objectives, ensuring consistent brand messaging across all customer touchpoints.

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What you bring

• 5+ years of experience in growth marketing, demand generation, or digital marketing roles.

• Proven track record driving inbound pipeline growth and improving conversion metrics.

• Strong experience with go-to-market strategy and new product launches.

• Proficiency with SEO, SEM, marketing automation platforms, CRM systems, and content-driven lead generation.

• Analytical mindset with experience leveraging data to guide strategy and optimize results.

• Excellent communication and cross-functional collaboration skills.

• Experience in B2B SaaS or technology marketing highly preferred.

• Comfortable operating in a fast-paced, high-growth environment with evolving priorities.

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Why this role

Impact: Lead initiatives that directly influence revenue growth and brand visibility.
Collaboration: Work cross-functionally with senior leaders to shape go-to-market strategy.
Innovation: Test and refine new campaign ideas that push creative and performance boundaries.
Growth: Build scalable programs with measurable business impact.
Flexibility: Hybrid role based in Austin, TX (minimum 3 days/week onsite).

Benefits:

• Medical, dental, and vision insurance options

• 100% employer-paid short/long-term disability

• Basic Life Insurance

• 401(k) with 100% company match

• Flexible paid personal/vacation time built on mutual trust and accountability

• 10 sick days annually

• 9 company-paid holidays

• 6 weeks paid parental leave

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Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law.

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About Togetherwork

Togetherwork builds the leading provider of Group Management Software and Payments by bringing together companies that connect people with the institutions most important to them. Our family of companies delivers SaaS and payment solutions to associations, fraternal organizations, museums, universities, and more.

Learn more about our solutions at www.togetherwork.com/solutions.

 

Location: Austin, TX (Hybrid, 3 days/week onsite)
Compensation: Competitive base + bonus + benefits

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Lead and elevate customer support excellence

Shulware, a Togetherwork company, is seeking a Support Manager to lead our customer support team and ensure every client receives outstanding service. This is a key leadership role responsible for driving team performance, optimizing support operations, and delivering measurable improvements in customer satisfaction.

If you’re passionate about creating an exceptional support experience and leading a team that is truly customer-obsessed, this is an opportunity to make a lasting impact.

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What you’ll do

• Lead and coach a team of support professionals to meet or exceed customer service standards.

• Create and maintain customer support policies, processes, and best practices to ensure consistency and quality.

• Serve as an escalation point for complex customer issues, ensuring timely and satisfactory resolutions.

• Monitor SLAs (Service Level Agreements) and OLAs (Operational Level Agreements), analyze key metrics, and implement process improvements based on data-driven insights.

• Oversee day-to-day department operations including ticket assignment, workload balancing, and administrative tasks such as PTO approvals and expense management.

• Train and onboard new hires to ensure successful integration into the support organization.

• Partner with product and development teams to escalate bugs, track enhancement requests, and participate in user acceptance testing (UAT) for new releases.

• Manage quality assurance efforts to maintain high standards in support services.

• Evaluate and recommend tools that improve team productivity and customer satisfaction.

• Ensure internal and external knowledge bases are current and comprehensive.

• Regularly review performance metrics including ticket volume, resolution times, customer satisfaction scores (CSAT), and agent performance.

• Collaborate cross-functionally with Product, Development, and Marketing to align support operations with company goals and customer needs.

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What you bring

• A passion for delivering exceptional customer experiences.

• Proven leadership skills with the ability to coach and motivate teams.

• Strong communication and interpersonal skills—both written and verbal.

• Analytical and data-driven approach to problem-solving and decision-making.

• Experience with SaaS environments, ideally with a basic understanding of payment processing systems.

• Ability to adapt to evolving client needs and shifting priorities.

• Experience using tools such as Zendesk or similar ticketing and reporting platforms.

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Why this role

Impact: You’ll lead the charge in ensuring Shulware’s customers experience outstanding support every day.
Growth: Opportunity to refine processes, build efficiencies, and shape how we serve our customers.
Collaboration: Work closely with product and development teams to influence product quality and roadmap priorities.
Flexibility: Hybrid role based in Austin, TX, with 3 days per week in-office collaboration.

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Compensation & Benefits

Base Salary: Competitive
Bonus: Performance-based
Benefits:

• Medical, dental, and vision insurance options

• 100% employer-paid short/long-term disability

• Basic Life Insurance

• 401(k) with 100% company match

• Flexible paid personal/vacation time built on mutual trust and accountability

• 10 sick days annually

• 9 company-paid holidays

• 6 weeks paid parental leave

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Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law.

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About Togetherwork

Togetherwork builds the leading provider of Group Management Software and Payments by bringing together companies that connect people with the institutions most important to them. Our family of companies delivers SaaS and payment solutions to associations, fraternal organizations, museums, universities, and more.

Learn more about our solutions at www.togetherwork.com/solutions.

 

 

 

 

Growth Marketing Manager

Level: Manager
Location: Austin, TX (Hybrid, 3 days/week onsite)
Compensation: Competitive base + bonus + benefits

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Drive demand, accelerate growth, and build scalable impact

Togetherwork is seeking a Growth Marketing Manager to design and execute innovative marketing strategies that drive inbound demand, expand top-of-funnel pipeline, and optimize conversion across the buyer journey. This is a hands-on, data-driven role where you’ll create and scale programs that turn awareness into measurable revenue impact.

You’ll collaborate closely with Product, Sales, and Customer Success leaders to shape go-to-market strategy, refine messaging, and deliver campaigns that move prospects seamlessly through the funnel. If you thrive at the intersection of strategy, creativity, and analytics, this role offers the opportunity to build growth programs that matter.

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What you’ll do

• Inbound & Demand Generation: Develop and execute multi-channel inbound campaigns (content, SEO, paid, social, partnerships, and more) to drive awareness and top-of-funnel lead growth.

• Conversion Optimization: Analyze and optimize conversion across landing pages, lead flows, and nurture programs to maximize engagement and ROI.

• Go-to-Market Leadership: Partner with Product, Sales, and Customer Success to plan and execute launches for new and existing products.

• Campaign Ownership: Design, manage, and measure full-funnel campaigns that generate demand, accelerate pipeline, and deliver on revenue goals.

• Data-Driven Insights: Use analytics and performance reporting to refine marketing spend, forecast results, and drive continuous improvement.

• Cross-Functional Collaboration: Align marketing initiatives with organizational objectives, ensuring consistent brand messaging across all customer touchpoints.

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What you bring

• 5+ years of experience in growth marketing, demand generation, or digital marketing roles.

• Proven track record driving inbound pipeline growth and improving conversion metrics.

• Strong experience with go-to-market strategy and new product launches.

• Proficiency with SEO, SEM, marketing automation platforms, CRM systems, and content-driven lead generation.

• Analytical mindset with experience leveraging data to guide strategy and optimize results.

• Excellent communication and cross-functional collaboration skills.

• Experience in B2B SaaS or technology marketing highly preferred.

• Comfortable operating in a fast-paced, high-growth environment with evolving priorities.

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Why this role

Impact: Lead initiatives that directly influence revenue growth and brand visibility.
Collaboration: Work cross-functionally with senior leaders to shape go-to-market strategy.
Innovation: Test and refine new campaign ideas that push creative and performance boundaries.
Growth: Build scalable programs with measurable business impact.
Flexibility: Hybrid role based in Austin, TX (minimum 3 days/week onsite).

Benefits:

• Medical, dental, and vision insurance options

• 100% employer-paid short/long-term disability

• Basic Life Insurance

• 401(k) with 100% company match

• Flexible paid personal/vacation time built on mutual trust and accountability

• 10 sick days annually

• 9 company-paid holidays

• 6 weeks paid parental leave

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Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law.

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About Togetherwork

Togetherwork builds the leading provider of Group Management Software and Payments by bringing together companies that connect people with the institutions most important to them. Our family of companies delivers SaaS and payment solutions to associations, fraternal organizations, museums, universities, and more.

Learn more about our solutions at www.togetherwork.com/solutions.