Tier 1 Support Agent

Location: Atlanta, GA

Schedule: Full-time | Hybrid (2-3 days in office) - weekends may be required

As a Tier 1 Support Agent, you’ll be the friendly, knowledgeable first point of contact for our Pet Care software customers. You’ll help users via email, chat, and phone—answering “how-to” questions, solving common issues, and ensuring every interaction leaves them feeling supported and confident.

You’ll play a key role in triaging requests, resolving problems, and escalating complex cases to Tier 2 when needed. Along the way, you’ll grow your product expertise and contribute to improving the customer experience.

What You’ll Do

• Deliver exceptional support through email, chat, and phone

• Help customers with “how-to” questions and common technical issues

• Troubleshoot and document inquiries using internal tools and resources

• Escalate complex issues to Tier 2 when needed, with clear context

• Maintain ownership of each case, ensuring follow-up and resolution

What You’ll Bring

• 6+ months of customer service experience (helpdesk, customer service, or pet care preferred)

• A love of problem-solving and helping others

• Comfort learning new tools like Zendesk, HubSpot, and Teams

• Ability to work independently while contributing to a highly collaborative remote team

Bonus Points

• Experience in SaaS or software support

• Background in pet care, grooming, boarding, or veterinary services

• Passion for animals and helping pet businesses succeed

Why You’ll Love Working Here

• Growth from within: every Tier 2 Agent was promoted internally

• Supportive team culture: independent work meets constant collaboration

• Meaningful work: help pet businesses run smoothly and care for the animals we all love

• Work-life balance: hybrid flexibility, rotating weekends, and a close-knit team that values you

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. .

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

Product Manager 

Location: Austin, TX (Hybrid, 2–3 days/week onsite) 

Compensation: Competitive base + bonus + benefits 

 

About Us 

Togetherwork is a $250M recurring revenue SaaS business with over 33 software applications serving 12+ vertical markets. We exist to help communities, organizations, and businesses thrive by delivering software solutions tailored to their unique needs. 

With our new headquarters on South Congress in Austin, TX, we are entering an exciting phase of growth. We work hard and play hard. We love our customers, we innovate with purpose, and we won’t stop until we’ve delighted every client across the diverse ecosystem we serve. 

 

About This Role 

Togetherwork is seeking a highly strategic and customer-obsessed Product Manager to help shape the future of our products and platform. You’ll own the full product lifecycle—from discovery and business case development to delivery, launch, and post-release optimization. 

This is a high-impact role for a product leader who thrives at the intersection of customer needs, business outcomes, and technical execution. You will collaborate closely with product owners, engineers, designers, and go-to-market teams to uncover opportunities, build innovative solutions, and deliver measurable value. You’ll also leverage AI and machine learning to accelerate discovery, improve decision-making, and create differentiated product experiences. 

 

What You’ll Do 

Strategy & Business Impact 

• Develop product strategies and roadmaps that solve meaningful customer problems and drive measurable business results. 

• Build business cases for new investments, including ROI modeling, competitive analysis, and risk assessment. 

• Present recommendations, roadmaps, and progress updates to executive leadership, articulating the why behind key decisions. 

• Prioritize initiatives based on customer impact, market opportunity, revenue potential, and strategic fit. 

Customer Discovery & Innovation 

• Engage with customers through interviews, workshops, and beta programs to identify pain points and unmet needs. 

• Champion a customer-first mindset while balancing technical feasibility and business priorities. 

• Explore innovative approaches, including new business models and AI-driven capabilities, to advance Togetherwork’s product ecosystem. 

• Use AI tools for research synthesis, ideation, prototyping, QA, and analytics to accelerate time-to-market. 

Cross-Functional Collaboration 

• Partner with product owners to translate strategy into user stories and prioritized backlogs. 

• Work closely with engineering and delivery teams to ensure clarity, quality, and velocity from concept to code. 

• Collaborate with UX and design teams to deliver intuitive, impactful user experiences. 

• Support sales, marketing, and customer success with go-to-market plans, product launches, and adoption strategies. 

Execution & Measurement 

• Own the end-to-end product lifecycle: discovery, planning, delivery, launch, and iteration. 

• Define and track KPIs and success metrics, using market feedback and performance data to guide iterations. 

• Manage tradeoffs between speed, scope, and quality to deliver high-impact releases. 

• Contribute to a culture of rapid experimentation and continuous improvement. 

 

What You’ll Bring 

Experience 

• 3–5 years of product management experience in B2B SaaS, nonprofit software, consumer mobile apps, or similar environments. 

• Proven success building and launching products that drive measurable business outcomes. 

• Experience working within complex, multi-product ecosystems. 

Skills & Capabilities 

• Strong business and financial acumen, including ROI analysis and prioritization frameworks. 

• Excellent communication and presentation skills with the ability to influence senior stakeholders. 

• Deep customer empathy and the ability to translate insights into successful product solutions. 

• Hands-on experience collaborating with engineers, designers, and product owners in Agile environments. 

• Proficiency with AI and automation tools—and excitement about applying them across the product lifecycle. 

• Strong analytical thinking and a data-driven approach to decision-making. 

Mindset 

• Growth-oriented, curious, and passionate about building great software. 

• Thrives in a fast-paced, dynamic, and collaborative environment. 

• Willing to challenge assumptions, take smart risks, and learn quickly. 

• Energized by working in person at our Austin headquarters 2–3 days per week. 

 

Why This Role 

Impact: Shape the future of a $250M SaaS company with a diverse portfolio of 33 products across 12+ vertical markets. 

Innovation: Leverage cutting-edge AI technologies to build differentiated, market-leading solutions. 

Growth: Advance your career in an environment that values creativity, experimentation, and bold thinking. 

Collaboration: Work alongside passionate teammates across engineering, design, product, and go-to-market functions. 

Culture: Join a team that works hard, plays hard, and relentlessly focuses on customer outcomes. 

 

Compensation & Benefits 

• Base Salary: Competitive 

• Bonus: Performance-based 

• Benefits: 

• Medical, dental, and vision insurance options 

• 100% employer-paid short/long-term disability 

• Basic life insurance 

• 401(k) with 100% company match up to 4% 

• Flexible paid personal/vacation time built on mutual trust and accountability 

• 10 sick days annually 

• 10 company-paid holidays 

• 6 weeks paid parental leave 

 

Inclusion and Diversity 

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law. 

 

 

Below is the Senior Product Manager job description rewritten to match the structure, tone, and formatting of the second Product Manager job description, while preserving the senior scope, expectations, and substance of the original role.

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Senior Product Manager (Hybrid – Austin, TX)

Location: Austin, TX (Hybrid preferred; travel required)
Department: Product
Reports To: Chief Product Officer
Compensation: Competitive base + bonus + benefits

 

About Us

Togetherwork is a $250M recurring revenue SaaS business with over 33 software applications serving 12+ vertical markets. We exist to help communities, organizations, and businesses thrive by delivering software solutions tailored to their unique needs.

We set a high bar for clarity, collaboration, and execution. While Product & Strategy leaders own portfolio outcomes, our individual contributors are equally critical—bringing curiosity, precision, and accountability to every initiative. Senior individual contributors are expected to operate with broad autonomy, create clarity where none exists, and drive alignment across complex, cross-functional efforts.

We work in deep partnership with Engineering, Revenue, Customer Experience, Operations, and Support, sharing accountability for delivering stable, modern, insight-driven products. Hard work is the norm—not for recognition, but in service of our customers and the long-term health of our company. We embrace innovation, including responsible AI usage, to deepen insight, improve execution, and accelerate impact.

 

About This Role

Togetherwork is seeking an experienced, highly autonomous Senior Product Manager to lead complex, high-impact product initiatives across our portfolio. In this role, you will own multi-quarter product strategies, shape long-term roadmap direction, and partner deeply with engineering, design, and business stakeholders to deliver meaningful customer and business outcomes.

As a senior individual contributor, you will operate with greater independence than a standard Product Manager—using data, customer insight, and market signals to influence direction and outcomes. You will serve as a thought leader across teams, elevate standards for product discovery and delivery, and communicate with clarity and confidence to both internal and external audiences.

This role is ideal for a product leader who thrives in ambiguity, excels at storytelling and influence without authority, and is comfortable representing the product with customers, partners, and leadership.

 

What You’ll Do

Product Strategy & Roadmap Leadership

Own and evolve multi-quarter strategic product roadmaps aligned to portfolio goals and market opportunities.
Translate complex strategic objectives into clear product themes, initiatives, and measurable outcomes.
Identify emerging customer needs, competitive shifts, and market trends to inform new product investments.
Anticipate long-term risks and opportunities, presenting recommendations to Product Leadership.

Product Discovery, Definition & Execution

Lead rigorous product discovery using qualitative research, quantitative data, experimentation, and prototyping.
Define detailed product requirements, user stories, and acceptance criteria for complex initiatives.
Partner closely with Product Owners, Designers, and Engineering to ensure feasibility, clarity, and timely delivery.
Drive cross-functional decision-making to maintain alignment on priorities, scope, and outcomes.

Customer Experience, VOC & Product Health

Serve as a senior voice of the customer, synthesizing insights into strategic opportunities.
Monitor adoption, performance, and product health metrics; define corrective actions when needed.
Champion customer delight by embedding quality, usability, and accessibility into all decisions.
Lead customer interviews, advisory councils, and structured feedback loops for major initiatives.

Launch Readiness & Go-to-Market Enablement

Partner with Revenue, Marketing, Customer Success, and Support on launch planning for high-visibility releases.
Develop compelling value narratives, feature positioning, enablement materials, and customer messaging.
Ensure internal teams and external stakeholders are prepared and confident ahead of launches.

Cross-Functional Leadership & Communication

Communicate roadmap direction, insights, progress, and risks with clarity, confidence, and transparency.
Influence leaders and peers using data-driven storytelling and strong product narratives.
Build durable relationships across Engineering, Sales, CX, and Operations to drive shared accountability.
Collaborate with product leadership on portfolio-wide strategic initiatives.

External Engagement

Represent Togetherwork in customer, partner, and industry conversations as needed.
Participate in conferences, customer meetings, and research events.
Bring external insights back into the organization to meaningfully shape product strategy.

AI Fluency & Innovation

Leverage AI tools to accelerate discovery, research synthesis, segmentation, and analysis.
Use AI to prototype ideas, validate hypotheses, and improve workflow efficiency.
Model responsible, ethical AI usage for peers and cross-functional partners.

 

What You’ll Bring

Experience

5–7+ years of product management experience, including ownership of complex SaaS or software products.
Demonstrated success building and executing multi-quarter product strategies.
Experience operating in multi-product, cross-functional environments with senior stakeholders.

Skills & Capabilities

Strong customer research, product analytics, and experiment design expertise.
Proven ability to lead cross-functional teams and influence without formal authority.
Exceptional written and verbal communication skills, including executive and customer presentations.
Deep experience with backlog management, requirements development, and end-to-end delivery.
Hands-on collaboration with Product Owners, Design, Engineering, and Delivery teams.
Comfort representing the product externally with customers and partners.
Hands-on experience using AI tools to improve product workflows or outcomes (preferred).

Mindset

Analytical, decisive, collaborative, and relentlessly customer-focused.
Comfortable operating with ambiguity and creating clarity in complex situations.
High standards for quality, craft, and execution.
Willingness to travel for customer engagements or industry events as needed.

 

Why This Role

Impact: Shape the strategy and execution of high-impact initiatives across the Togetherwork portfolio.
Leadership: Elevate product standards through thought leadership, influence, and example.
Innovation: Apply modern product practices and responsible AI to deliver differentiated value.
Growth: Play a critical role in driving customer satisfaction, growth, and long-term competitive advantage.
Collaboration: Work closely with senior leaders and cross-functional partners across the organization.

 

Compensation & Benefits

Base Salary: Competitive
Bonus: Performance-based

Benefits include:

Medical, dental, and vision insurance options
100% employer-paid short- and long-term disability
Basic life insurance
401(k) with 100% company match up to 4%
Flexible paid personal/vacation time built on mutual trust and accountability
10 sick days annually
10 company-paid holidays
6 weeks paid parental leave

 

Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law.

Pricing Strategist

Department: Product
Reports To: Chief Product Officer
Location: Austin, TX (Hybrid Only — No Remote)

About This Role

Togetherwork is seeking a highly analytical, value-driven Pricing Strategist to own pricing, packaging, and monetization strategy across our multi-product SaaS portfolio. This role is a critical individual contributor within Product & Strategy, partnering closely with Product Leaders, Finance, Sales, Marketing, and Customer Experience to ensure our pricing reflects customer value, market dynamics, and company objectives.

You will lead value-based pricing initiatives, develop rigorous financial models, and drive monetization decisions that materially impact revenue growth, margin protection, and long-term scalability. This role requires strong business judgment, operational discipline, and the ability to influence senior stakeholders through clear, data-backed recommendations.

The Pricing Strategist also leads Togetherwork’s cross-functional Pricing Council and plays a central role in pricing governance, discounting discipline, and go-to-market readiness. You will leverage modern analytics and AI-enabled tools to accelerate insight, experimentation, and decision-making.

This is an excellent opportunity for a pricing leader who thrives in complex environments, values in-person collaboration, and wants to operate at the highest-leverage point of a $250M SaaS portfolio.

What You’ll Do

Pricing Strategy, Packaging & Monetization

• Design and maintain value-based pricing and packaging models across 15+ B2B SaaS applications.

• Build and manage a transparent pricing work backlog; regularly review priorities with the CPO and ELT.

• Analyze customer value drivers, segmentation, willingness-to-pay, and competitive benchmarks.

• Develop promotional and tactical pricing strategies to optimize revenue and adoption.

• Prepare pricing and monetization recommendations for ELT approval, supported by robust financial analysis.

• Partner with Product Leaders to ensure pricing and packaging can be operationalized and scaled effectively.

Financial Modeling & Business Impact

• Own advanced financial models, including ARR impact, elasticity, cannibalization risk, and migration scenarios.

• Design and evaluate pricing experiments; measure impact on revenue, churn, expansion, and retention.

• Track and report on value-based pricing health and monetization performance over time.

• Evaluate discounting trends and recommend guardrails to protect margin and value perception.

Cross-Functional Leadership & Pricing Council

• Lead the Pricing Council, ensuring alignment and transparency across Product, Sales, Finance, Marketing, and CX.

• Support go-to-market readiness for pricing changes, including enablement and communication.

• Partner with Product Leaders on market research and competitive pricing assessments.

• Ensure pricing decisions are implemented consistently across teams and channels.

Risk Management & Pricing Governance

• Identify and mitigate price leakage across products, segments, and sales motions.

• Review pricing exceptions and escalate anomalies as needed.

• Establish repeatable frameworks for pricing governance and monetization decision-making.

• Maintain disciplined discounting practices within defined margin thresholds.

AI Fluency & Innovation

• Use AI tools to accelerate customer segmentation, pricing research synthesis, and financial modeling.

• Apply AI-driven insights to refine pricing recommendations and forecast outcomes.

• Explore innovative pricing approaches using experimentation, automation, and predictive analytics.

What You’ll Bring

Experience

• 3–5+ years of experience in SaaS pricing, monetization strategy, product finance, or a related role.

• Proven experience with B2B SaaS pricing, packaging, and value-based monetization models.

• Experience operating in multi-product or portfolio-based environments.

Skills & Capabilities

• Advanced financial modeling and quantitative analysis skills.

• Strong business acumen with the ability to translate data into executive-ready recommendations.

• Exceptional communication skills; able to simplify complex concepts for diverse audiences.

• Demonstrated ability to lead cross-functional discussions and influence senior stakeholders.

• Hands-on experience using AI tools to streamline pricing analysis or modeling workflows.

Mindset

• Highly analytical, detail-oriented, and comfortable navigating ambiguity.

• Customer-value focused with strong commercial instincts.

• Collaborative, professional, and grounded in positive intent.

• Energized by in-person collaboration in our Austin HQ 2–3 days per week.

Why This Role

Impact: Pricing is one of the highest-leverage growth and profitability drivers in SaaS. This role directly influences revenue, margin, and long-term portfolio scalability.

Scale: Shape monetization strategy across a $250M recurring revenue business with 33 products and 12+ vertical markets.

Insight: Operate at the intersection of product, finance, and market intelligence using modern analytics and AI-enabled tooling.

Collaboration: Partner closely with Product Leadership, ELT, and GTM teams on decisions that matter.

Growth: Build deep pricing and strategy expertise in a complex, high-performing SaaS organization.

Compensation & Benefits

Base Salary: Competitive
Bonus: Performance-based

Benefits include:

• Medical, dental, and vision insurance

• 100% employer-paid short- and long-term disability

• Basic life insurance

• 401(k) with 100% company match up to 4%

• Flexible PTO built on trust and accountability

• 10 sick days annually

• 10 company-paid holidays

• 6 weeks paid parental leave

About Us

Togetherwork is a $250M recurring revenue SaaS business with over 33 software applications serving 12+ vertical markets. We help communities, organizations, and businesses thrive by delivering purpose-built software tailored to their unique needs.

With our headquarters on South Congress in Austin, TX, we are entering an exciting phase of growth. We work hard, collaborate deeply, innovate responsibly, and remain relentlessly focused on delivering value to our customers.

 

Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives, and make employment decisions without regard to any legally protected status.

 

The Company offers a comprehensive employee benefits program, including:

Medical, dental, and vision insurance options

• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

 

 

Accounting Intern

Location: Columbus, GA (Onsite)
Reports to: Senior Tax Manager

Note: This is a part-time, 20 hrs/week internship. 

 

What you'll do:

The Accounting Intern position supports the team by providing data entry and bookkeeping support for the Tax & Payroll team primarily. Some additional duties may be assigned in the Accounts Receivable, Accounts Payable, Cash Management, and Financial reporting areas of our business. This position is expected to take initiative in learning our software and working with different managers to assist with various projects.

Management Assistance

• Perform data entry and accounting tasks primarily to assist the Payroll and Tax team.
• Perform data entry tasks to assist the areas of Accounts Receivable and Accounts Payable as needed.
• Assist the Account Management team as needed with recording cash transactions and reconciling client bank accounts monthly.
• Assist the team with cyclical projects such as W2s and fixed assets reconciliation.

Ongoing Duties

• Provide requested documents for internal and external parties for financial information and analysis.
• Participate in staff meetings and communicate progress of duties.
• Comply with all company, divisional and departmental policies and procedures.
• Manage time sensitive tasks.
• Protect confidential information.
• Contribute to departmental and company goals and objectives.

What you bring: 

• Pursuit of a Bachelor’s Degree in Accounting
• Completion of 200 level accounting course
• Available to work a minimum of 15 hours per week
• Available to work for at least 3 consecutive school semesters
• Strong analytical and problem-solving skills
• Ability to deal with variety of options in varying situations
• A high degree of attention to detail
• Skill adaptability to meet changing job conditions
• Have a knowledge of accounting and bookkeeping principles
• Beginner knowledge of budgets and bank reconciliations
• Develop documents following a prescribed format
• Understand complex, multistep written and oral instructions
• Excellent written and oral communication skills
• An unquestionable work ethic and the ability to accomplish established goals
• Ability to manage resources
• The ability to concentrate for extended periods (several hours) with interruptions

 

Why This Role

• Part-time Accounting Internship designed for students pursuing a Bachelor’s degree in Accounting

• Opportunity to gain hands-on experience in Tax, Payroll, Accounts Receivable, and Accounts Payable

• Apply classroom knowledge to real-world accounting and bookkeeping tasks

• Learn and work with industry-standard accounting software

• Collaborate with experienced accounting professionals and managers

 

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles. 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

 

Customer Support Manager

Location: Atlanta, GA (Hybrid)

About Us

Togetherwork is a $250M recurring revenue SaaS business with over 33 software applications serving 12+ vertical markets. We exist to help communities, organizations, and businesses thrive by delivering software solutions tailored to their unique needs.

With our new headquarters on South Congress in Austin, TX, we are entering an exciting phase of growth. We work hard and play hard. We love our customers, we innovate with purpose, and we won’t stop until we’ve delighted every client across the diverse ecosystem we serve.

About This Role

We are seeking a Customer Support Manager to lead our customer support team and ensure every client receives outstanding service. This is a key leadership role responsible for driving team performance, optimizing support operations, and delivering measurable improvements in customer satisfaction.

If you’re passionate about creating an exceptional support experience and leading a team that is truly customer-obsessed, this is an opportunity to make a lasting impact.

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What you’ll do

• Lead and coach a team of support professionals to meet or exceed customer service standards.

• Create and maintain customer support policies, processes, and best practices to ensure consistency and quality.

• Serve as an escalation point for complex customer issues, ensuring timely and satisfactory resolutions.

• Partner with product and development teams to escalate bugs, track enhancement requests, and participate in user acceptance testing (UAT) for new releases.

• Lead support operations at a strategic level by partnering closely with Product and Development, overseeing quality assurance processes, and shaping the long-term support tooling and knowledge-management strategy (including AI-driven efficiencies).

• Serve as the strategic escalation point for complex customer issues, ensuring timely resolution while monitoring and optimizing SLA/OLA performance across the support organization

• Collaborate cross-functionally with Product, Development, and Marketing to align support operations with company goals and customer needs.

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What You'll Bring

• Minimum of 5 years of experience in customer support leadership, including managing team leads and driving performance in a SaaS environment.
• Bachelor’s degree preferred — or an equivalent combination of education and relevant professional experience.
• Demonstrated experience leveraging AI-driven tools, workflows, or process improvements to increase support efficiency and quality (highly preferred).

• A passion for delivering exceptional customer experiences.

• Proven leadership skills with the ability to coach and motivate teams.

• Strong communication and interpersonal skills—both written and verbal.

• Analytical and data-driven approach to problem-solving and decision-making.

• Ability to adapt to evolving client needs and shifting priorities.

• Experience using tools such as Zendesk or similar ticketing and reporting platforms.

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Why this role

Impact: You’ll lead the charge in ensuring the customers experience outstanding support every day.
Growth: Opportunity to refine processes, build efficiencies, and shape how we serve our customers.
Collaboration: Work closely with product and development teams to influence product quality and roadmap priorities.
Flexibility: Hybrid role based in Atlanta, GA, with 2-3 days per week in-office collaboration.

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Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

The Company offers a comprehensive employee benefits program, including:

Medical, dental, and vision insurance options

• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

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Delivery Manager, Product & Strategy (Hybrid – Austin, TX) 

Location: Austin, TX (Hybrid, 2–3 days/week onsite on South Congress Ave) 

Reports To: Product & Strategy Leader 

Compensation: Competitive base + benefits 

 

About Us 

Togetherwork is a $250M recurring revenue SaaS business with more than 33 software applications serving 12+ vertical markets. Our mission is to help communities, organizations, and businesses thrive by delivering industry-focused, purpose-built technology. 

With our new headquarters on South Congress in Austin, we’re entering an exciting phase of innovation and expansion. We embrace disciplined execution, responsible use of AI, and a culture that rewards clarity, accountability, and outcomes. 

 

About This Role 

Togetherwork is seeking a Delivery Manager to support the Product & Strategy organization by driving executional excellence across high-priority, cross-functional initiatives. This role is a key connector between strategy and execution—ensuring our most important projects move forward with alignment, predictability, and measurable impact. 

You’ll partner closely with Product, Engineering, Design, Marketing, and Business Operations to track progress, surface risks early, and deliver visibility to leadership. Ideal candidates bring operational rigor, strong communication skills, and a demonstrated ability to use AI-driven tools to improve predictability, reporting, and decision-making. 

This is a high-impact role for someone who thrives in a dynamic, collaborative environment and takes ownership for ensuring teams deliver quality outcomes on time and with confidence. 

 

What You’ll Do 

• Manage end-to-end delivery for strategic initiatives from concept through launch. 

• Maintain detailed delivery plans, milestones, timelines, and cross-functional interdependencies. 

• Lead delivery reviews and provide clear updates, risk summaries, and progress reports. 

• Identify risks early, define mitigation paths, and escalate blockers proactively. 

• Build and maintain dashboards and delivery metrics for leadership visibility. 

• Partner with Product Managers and Engineering leads to improve delivery predictability and quality. 

• Support go-to-market readiness efforts and post-launch retrospectives to drive continuous improvement. 

• Ensure alignment across Product, Engineering, Marketing, and Operations throughout the delivery lifecycle. 

 

What You’ll Bring 

• 3–5 years of experience in delivery management, project management, or program operations within SaaS or technology organizations. 

• Proven ability to manage multiple initiatives with clarity, structure, and follow-through. 

• Strong communication skills and the ability to align diverse stakeholders around shared goals. 

• Experience using AI tools, data visualization platforms, and reporting software to enhance delivery outcomes. 

• Demonstrated examples of leveraging AI to streamline operations, identify patterns, or improve decision-making. 

• Familiarity with tools such as Agentic AI, ChatGPT, Fathom, Aha!, Jira, Monday.com, Confluence, Salesforce, and Smartsheet. 

• A proactive, ownership-oriented mindset with the ability to operate autonomously. 

 

Why This Role 

Impact: Ensure Togetherwork’s most strategic initiatives are delivered on time, on scope, and with measurable results. 

Challenge: Coordinate across functions, manage complex dependencies, and bring structure to ambitious product and business initiatives. 

Ownership: Drive project clarity and operational discipline from planning through execution and post-launch evaluation. 

Collaboration: Work at the center of Product, Engineering, and cross-functional teams to ensure seamless delivery. 

 

Key Success Measures 

• On-time, high-quality delivery for strategic initiatives. 

• Improved delivery predictability and reduction of risk incidents. 

• Strong cross-functional coordination and leadership satisfaction with visibility. 

• Measurable business and customer impact of launched initiatives. 

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

The Company offers a comprehensive employee benefits program, including:

Medical, dental, and vision insurance options

• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

 

Product Manager (Hybrid – Austin, TX) 

Product Manager 

Location: Austin, TX (Hybrid, 2–3 days/week onsite) 

Compensation: Competitive base + bonus + benefits 

 

About Us 

Togetherwork is a $250M recurring revenue SaaS business with over 33 software applications serving 12+ vertical markets. We exist to help communities, organizations, and businesses thrive by delivering software solutions tailored to their unique needs. 

With our new headquarters on South Congress in Austin, TX, we are entering an exciting phase of growth. We work hard and play hard. We love our customers, we innovate with purpose, and we won’t stop until we’ve delighted every client across the diverse ecosystem we serve. 

 

About This Role 

Togetherwork is seeking a highly strategic, customer-obsessed Product Manager to help shape the future of our products and platform. In this role, you will own the full lifecycle of product strategy and delivery—from early discovery and business case development to launch execution and post-release optimization. 

You’ll partner across engineering, UX, product owners, sales, and customer success to identify meaningful customer needs, design innovative solutions, and bring high-impact products to market. This position is ideal for a product leader who thrives in discovery, loves solving complex customer problems, and is eager to leverage AI and modern tools to accelerate product development. 

 

What You’ll Do 

Product Strategy & Planning 

• Develop product strategies and roadmaps that address real customer problems and deliver meaningful business outcomes. 

• Build strong business cases for new investments, including financial models, ROI analysis, and competitive insights. 

• Present recommendations, roadmaps, and updates to senior leadership, clearly articulating the “why” behind product decisions. 

• Prioritize initiatives based on customer impact, strategic fit, revenue potential, and operational constraints. 

Customer Discovery & Innovation 

• Engage directly with customers through interviews, workshops, testing sessions, and beta programs. 

• Champion a customer-first mindset while balancing business goals and technical feasibility. 

• Explore new technologies, business models, and AI-driven capabilities to keep our products ahead of market trends. 

• Leverage AI tools for research synthesis, ideation, prototyping, QA, analytics, and workflow efficiencies. 

Cross-Functional Collaboration 

• Partner with product owners to translate strategy into user stories, acceptance criteria, and prioritized backlogs. 

• Work closely with engineering teams to deliver features with clarity, quality, and velocity. 

• Collaborate with UX/UI designers to create intuitive, beautiful, and impactful product experiences. 

• Support go-to-market efforts by partnering with sales, marketing, and customer success on messaging, adoption, and launch readiness. 

Execution & Measurement 

• Own the entire product lifecycle—from discovery through launch and ongoing optimization. 

• Define, track, and report key product metrics to assess performance and inform future iterations. 

• Make thoughtful tradeoffs between speed, scope, and quality to ensure successful releases. 

• Foster a culture of rapid experimentation, learning, and continuous improvement. 

 

What You’ll Bring 

Experience 

• 5–8 years of product management experience in B2B SaaS, nonprofit software, consumer apps, or related industries. 

• Proven success building and launching products that generate measurable business impact. 

• Experience working in multi-product, complex environments. 

Skills & Capabilities 

• Strong business and financial acumen, including ROI modeling and strategic prioritization. 

• Excellent written and verbal communication skills, with the ability to influence executives and cross-functional partners. 

• Deep customer empathy and a track record of translating insights into successful products. 

• Hands-on experience collaborating with engineering, design, and product owners in Agile environments. 

• Comfort with AI and automation tools—and enthusiasm for applying them throughout the product lifecycle. 

• Analytical mindset and data-driven approach to decision-making. 

Mindset 

• Curious, growth-oriented, and passionate about building exceptional software. 

• Thrives in fast-paced, dynamic, and highly collaborative environments. 

• Comfortable challenging assumptions and taking smart, informed risks. 

• Excited to work in-person with peers and leaders in our Austin HQ 2–3 days per week. 

 

Why This Role 

Impact: Influence the future of a $250M SaaS portfolio spanning 33 products and multiple industries. 

Innovation: Use cutting-edge AI tools to accelerate development and deliver differentiated value. 

Growth: Build your career in a culture that values creativity, experimentation, and strategic thinking. 

Collaboration: Work with passionate teams across engineering, design, product, and go-to-market functions. 

Culture: Join a company that works hard, plays hard, and relentlessly focuses on customer success. 

 

Compensation & Benefits 

Base Salary: Competitive 

Bonus: Performance-based 

Benefits: 

• Medical, dental, and vision insurance options 

• 100% employer-paid short/long-term disability 

• Basic life insurance 

• 401(k) with 100% company match up to 4% 

• Flexible paid personal/vacation time built on mutual trust and accountability 

• 10 sick days annually 

• 10 company-paid holidays 

• 6 weeks paid parental leave 

 

Inclusion and Diversity 

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law. 

 

 

Product Manager 

Location: Austin, TX (Hybrid, 2–3 days/week onsite) 

Compensation: Competitive base + bonus + benefits 

 

About Us 

Togetherwork is a $250M recurring revenue SaaS business with over 33 software applications serving 12+ vertical markets. We exist to help communities, organizations, and businesses thrive by delivering software solutions tailored to their unique needs. 

With our new headquarters on South Congress in Austin, TX, we are entering an exciting phase of growth. We work hard and play hard. We love our customers, we innovate with purpose, and we won’t stop until we’ve delighted every client across the diverse ecosystem we serve. 

 

About This Role 

Togetherwork is seeking a highly strategic, customer-obsessed Product Manager to help shape the future of our products and platform. You will own the full lifecycle of product strategy and execution—from discovery and business case creation through delivery, launch, and optimization. 

This role requires strong customer empathy, business acumen, technical curiosity, and the ability to collaborate effectively across product, engineering, design, and go-to-market teams. You will also leverage AI and automation tools to accelerate discovery, improve delivery speed, and drive innovation across the product lifecycle. 

This is an exciting opportunity for a hands-on product leader who thrives in fast-paced environments and is passionate about building impactful products that solve meaningful customer problems. 

 

What You’ll Do 

Strategy & Business Impact 

• Develop product strategies and outcome-focused roadmaps. 

• Build investment cases, including financial modeling, ROI analysis, and competitive assessments. 

• Communicate product decisions, progress, and trade-offs to executive leadership. 

• Prioritize initiatives based on customer value, revenue opportunity, and strategic alignment. 

Customer Discovery & Innovation 

• Conduct interviews, workshops, and beta programs to uncover customer pain points and unmet needs. 

• Champion a customer-first mindset while balancing business and technical constraints. 

• Explore new technologies, business models, and AI-driven capabilities to keep Togetherwork at the forefront of SaaS. 

• Use AI tools for research synthesis, prototyping, QA, analytics, and decision support. 

Cross-Functional Collaboration 

• Translate product strategy into actionable user stories and prioritized backlogs. 

• Partner closely with engineers and delivery teams to bring concepts to life with clarity and quality. 

• Collaborate with UX/design to deliver intuitive, delightful user experiences. 

• Work with sales, marketing, and customer success to support GTM plans and product adoption. 

Execution & Measurement 

• Own the end-to-end product lifecycle from discovery through post-launch optimization. 

• Define, track, and report on product success metrics and KPIs. 

• Balance speed, scope, and quality to deliver high-impact releases. 

• Foster a culture of rapid experimentation, learning, and iteration. 

 

What You'll Bring 

Experience 

• 3-5 years of product management experience in B2B SaaS, nonprofit software, consumer mobile apps, or similar. 

• Demonstrated success bringing products from concept to launch with measurable results. 

• Experience operating within complex, multi-product environments. 

Skills & Capabilities 

• Strong business and financial acumen, including investment case development and ROI analysis. 

• Excellent communication and presentation skills across executive and technical audiences. 

• Deep customer empathy and a proven ability to translate insights into products customers love. 

• Hands-on experience with Agile delivery teams, including engineers, designers, and product owners. 

• Comfort with AI and automation tools applied across discovery, delivery, and optimization. 

• Data-driven decision-making and strong analytical skills. 

Mindset 

• Curious, growth-oriented, and passionate about building great software. 

• Thrives in fast-paced, collaborative environments. 

• Comfortable challenging assumptions, taking smart risks, and iterating quickly. 

• Energized by in-person collaboration in our Austin HQ 2–3 days per week. 

 

Why This Role 

Impact: Help shape the future of a $250M SaaS portfolio spanning 33 products and 12+ vertical markets. 

Innovation: Build with cutting-edge AI tools and modern product development practices. 

Growth: Develop your career in an environment that values creativity, experimentation, and bold thinking. 

Collaboration: Work alongside passionate colleagues across engineering, design, product, and GTM. 

Culture: Join a company that works hard, plays hard, and is fiercely committed to customer success. 

 

Compensation & Benefits 

• Base Salary: Competitive 

• Bonus: Performance-based 

• Benefits: 

• Medical, dental, and vision insurance 

• 100% employer-paid short/long-term disability 

• Basic life insurance 

• 401(k) with 100% company match up to 4% 

• Flexible PTO built on trust and accountability 

• 10 sick days annually 

• 10 company-paid holidays 

• 6 weeks paid parental leave 

 

Inclusion and Diversity 

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law. 

 

 

 

Senior Director, Product & Strategy – Associations 

Location: Austin, TX (Hybrid, 3 days/week onsite) 

Compensation: Competitive base + bonus + benefits 

 

About Us 

Togetherwork is a $250M recurring revenue SaaS business with over 33 software applications serving 12+ vertical markets. We exist to help communities, organizations, and businesses thrive by delivering software solutions tailored to their unique needs. 

With our new headquarters on South Congress in Austin, TX, we are entering an exciting phase of growth. We work hard and play hard. We love our customers, we innovate with purpose, and we won’t stop until we’ve delighted every client across the diverse ecosystem we serve. 

 

About This Role 

Togetherwork is seeking a Senior Director, Product & Strategy to lead our Associations sub-vertical through a phase of significant modernization, customer stability improvement, and platform migration. 

This is a high-impact leadership role responsible for the health, performance, and future direction of the Association products portfolio. The Senior Director will work cross-functionally across Engineering, Revenue, CX, Operations, and Finance to drive roadmap execution, ensure successful customer migrations, and deliver measurable outcomes in growth, retention, and product quality. 

You’ll translate strategy into disciplined execution—providing clarity, governance, and collaboration while ensuring that results are visible, measured, and trending in the right direction. This role is ideal for a product leader who thrives in operational rigor, embraces complexity, and maintains a deep customer-first mindset. 

 

What You’ll Do 

• Lead product migration strategies and execution for Association products, ensuring smooth transitions and minimal churn. 

• Govern roadmap delivery, prioritization, and resource allocation to ensure customer stability and continued product modernization. 

• Partner with Engineering, Revenue, and CX to diagnose issues, manage risks, implement countermeasures, and maintain alignment across teams. 

• Support the VP in preparing business cases, financial models, and proposals for leadership and company-level review. 

• Host quarterly customer webinars and publish transparent roadmap and migration updates. 

• Represent the product line in monthly and quarterly business reviews (MBRs/QBRs), reporting on performance, risks, and opportunities. 

• Serve as the near-final escalation point for major customer issues, driving resolution before ELT involvement. 

• Analyze competitor and market trends; collaborate with Pricing Strategy to refine packaging and optimize positioning. 

• Coach and develop Product Managers, Product Owners, and cross-functional contributors within the Association product organization. 

• Promote and model Togetherwork’s leadership principles: operational rigor, transparency, professionalism, and accountability. 

• Champion responsible use of AI and analytics to improve forecasting, decision-making, and delivery efficiency. 

 

What You’ll Bring 

• 10+ years of product management or product leadership experience within SaaS or enterprise software. 

• Deep knowledge of association management software or direct experience working with associations, trade organizations, or professional societies. 

• Proven success leading complex platform migrations or large-scale product modernization efforts. 

• Demonstrated ability to build, refine, and scale product management frameworks and processes. 

• Strong cross-functional leadership skills with experience partnering across Engineering, Revenue, CX, and Finance. 

• Ability to synthesize data, root-cause issues, and drive disciplined execution in ambiguous or evolving environments. 

• Excellent written and verbal communication skills with comfort presenting to internal executives and customer audiences. 

• Experience with Salesforce and/or Microsoft Dynamics is a strong plus. 

• A mindset rooted in accountability, continuous improvement, and customer-centricity. 

• Willingness to travel 25%+ for customer visits, leadership meetings, and migration planning sessions. 

 

Why This Role 

Impact: Lead the modernization and stability of a critical product sub-vertical serving association customers across North America. 

Challenge: Manage complex migrations, high-stakes customer expectations, and multi-team execution requirements. 

Ownership: Directly shape roadmap, outcomes, operational rigor, and customer experience across your portfolio. 

Collaboration: Work side-by-side with Engineering, Revenue, CX, Operations, and executive leadership to deliver company-defining results. 

 

Compensation & Benefits 

Base Salary: Competitive 

Bonus: Performance-based 

Benefits: 

• Medical, dental, and vision insurance options 

• 100% employer-paid short/long-term disability 

• Basic Life Insurance 

• 401(k) with 100% company match up to 4% 

• Flexible paid personal/vacation time built on mutual trust and accountability 

• 10 sick days annually 

• 10 company-paid holidays 

• 6 weeks paid parental leave 

 

Inclusion and Diversity 

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law.