AI Engineering Intern

**Please note, this is a full-time internship running though Summer 2026 (June-August)**

Location: Austin, TX (In-office Tues/Wed/Thurs)

Eligibility: Must be currently enrolled at The University of Texas at Austin

Duration: Summer 2026

Schedule: Full-time, 40 hrs/week

About Togetherwork Togetherwork is building the operating platform for member-based organizations across associations, nonprofits, camps, wellness, and faith-based institutions. As we scale through acquisition, we are redesigning how operations work — using AI and automation as core infrastructure. Our approach is simple: AI handles high-volume, repeatable work so our teams can focus on complex, high-value problems.

 

Role Overview
We are hiring 3 high-caliber interns from UT Austin to help build and deploy AI and automation across our operations.
This is a hands-on builder role — not research, not shadowing.

You will work directly on:
• AI-powered customer support systems
• Automation of complex software implementations
• Internal tooling across PSA, PMO, and managed services
• LLM integrations (Claude + enterprise systems like Zendesk)

Your work will ship into production and impact real customers.

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What You'll Do
• Leverage Togetherwork's existing enterprise AI platforms — Claude Enterprise and ChatGPT Enterprise — to design and deploy practical solutions for operational use cases
• Assist with prompt engineering, custom GPT or Claude project configuration, and AI tool optimization tailored to Operations team needs
• Partner with Operations team members to audit and map current workflows, identifying high-impact opportunities for automation and AI assistance
• Build and test automated workflows that eliminate repetitive manual tasks across operational functions including onboarding, reporting, data entry, vendor management, and internal communications
• Support the evaluation of additional AI tools and platforms that could complement or extend the current enterprise stack
• Help create and maintain documentation for all automation builds, including workflow logic, tool configurations, and process change notes
• Present findings and project updates to Operations stakeholders in clear, accessible language
• Participate in team standups, project planning sessions, and cross-functional working groups

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What You’ll Work On

Customer Support (AI Systems)
• Connect Claude to Zendesk to auto-answer tickets and reduce backlog
• Build AI ticket triage & routing, auto-response systems, and sentiment detection workflows
• Develop AI-powered help centers that dynamically surface the right content

Professional Services (Implementation Automation)
• Analyze onboarding workflows (especially complex products like Associations)
• Build AI-driven implementation workflows
• Automate data migrations, configurations, and documentation generation
• Integrate AI into PSA / PMO tools (e.g., Monday.com)

Managed Services (Automation & Intelligence)
• Reduce repeated payroll processing work
• Build automation for billing, tax, donations, and workflows
• Build integration between Claude & Monday.com for billing and workflows

Knowledge & Documentation Systems
• Build AI-powered help centers from documentation and tickets
• Auto-generate help articles and identify documentation gaps

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What You’ll Learn & Gain
• Direct, hands-on experience solving real operational challenges inside a high-growth, PE-backed SaaS organization
• Daily use of and training on enterprise-grade AI platforms including Claude Enterprise and ChatGPT Enterprise
• Broad exposure to how AI and automation are being deployed across a 25+ brand software portfolio
• A tangible, results-driven portfolio project you can speak to confidently in future interviews
• Deploying LLMs in production environments
• Integrating AI into enterprise systems (Zendesk, CRM, PM tools)
• Designing automation across a large-scale operations division
• Driving measurable customer outcomes (efficiency, CSAT, cost reduction)
• An opportunity for full-time employment after the summer

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Qualifications

Required
• Currently enrolled at UT Austin as a junior/senior or graduate student in Computer Science (CS), Software Engineering, Data Science/Data Analytics, AI, or relevant field
• Hands-on experience with Claude (Anthropic) including enterprise features such as custom instructions, projects, skills, and knowledge management
• Understanding of prompt engineering best practices and how to apply LLMs to business process improvement
• Familiarity with Python for basic scripting, API integrations, or data manipulation

Preferred
• Student in the Machine Learning and Artificial Intelligence Concentration program of study
• Familiarity with Zendesk or PM tools
• Experience using the Anthropic Claude API or OpenAI API for custom integrations or workflow automation
• Exposure to workflow automation platforms such as Zapier, Make, or Power Automate
• Familiarity with REST APIs, webhooks, or data pipeline concepts
• Experience with no-code/low-code platforms

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What Makes This Role Different
• You will build real systems used by real teams
• Your work will directly impact support backlog and efficiency
• You’ll work across multiple functions
• You’ll help build the AI layer of a multi-product SaaS company
• Day-to-day mentorship from members of the Togetherwork executive team, including the Senior VP of Operations and VP of CX Strategy
• Access to the Chief Technology Officer who will meet with you monthly during your internship

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Success Looks Like
• Deployed AI workflows into Zendesk
• Automated onboarding processes
• Reduced support backlog or resolution time
• Built internal tools used by Operations teams

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

Interview Process & Expectations
Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

 

 

 

Product Marketing Manager

Location: Austin, TX (or Hybrid in Austin)

Are you a product marketer who thrives at the intersection of strategy, storytelling, and data — and loves turning complex software into compelling narratives that win markets? Join us as Product Marketing Manager and own the go-to-market strategy for key verticals, from crafting differentiated positioning to enabling the sales team with the tools they need to close deals. If you’re energized by fast-paced B2B SaaS environments and want your work to directly shape pipeline and revenue, we want to hear from you.

What You’ll Do

In this role, you will be the expert on your target market and the essential link between Product, Sales, and Marketing. You will:

• Become the authoritative source on your vertical, including its unique challenges, regulatory environment, competitive solutions, and buyer personas
• Develop and execute comprehensive go-to-market (GTM) plans for new product launches, features, and major releases tailored for the vertical, including pricing, packaging, and launch success metrics
• Create compelling, differentiated, and value-based messaging and positioning that clearly articulates the benefit of our software to buyers within the specific vertical market
• Develop and deliver a complete suite of sales enablement tools, including presentations, vertical-specific pitch decks, competitive intelligence, and product demos to equip the Sales and BDR teams
• Define and create content across the buyer’s journey, including case studies, demos, and website content
• Partner with the Growth Marketing team to ensure marketing activities and events are targeted, relevant, and effective at driving pipeline within the vertical
• Track, analyze, and report on GTM success metrics, competitive performance, and market penetration to inform future product and marketing strategy

What You Bring

You’ll succeed in this role if you have:

• Bachelor’s degree in Marketing, Business, or a related field
• 5+ years of progressive experience in Product Marketing, ideally within a B2B SaaS or enterprise software environment
• Proven success in developing and executing go-to-market strategies that drive measurable business results
• Exceptional written and verbal communication skills, with a proven ability to distill complex technical concepts into clear, concise, and compelling marketing narratives
• Strong analytical and strategic thinking, with experience using data to inform decisions and drive alignment across cross-functional teams
• Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously
• Experience working cross-functionally with Sales and Product teams

What You’ll Get

This is a unique opportunity to:

• Own the product marketing strategy for a vertical market at a company where software powers real communities and organizations
• See your GTM and messaging work directly influence pipeline, revenue, and product direction
• Work with a flexible, collaborative team and forward-thinking leadership
• Make measurable impact — with the autonomy to shape how we tell our product story and the visibility to see that work land

 

Excited about this role but don’t meet every single requirement? Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more. Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

Demand Generation Manager

Location: Austin, TX (Hybrid)

Are you a demand gen marketer who thrives at the intersection of data, strategy, and pipeline? Do you love building multi-channel campaigns that reach the right audiences — and seeing that work show up directly in revenue? Join us as Demand Generation Manager and take ownership of how Togetherwork generates pipeline across our 12 vertical software markets. If you’re energized by fast-growing SaaS environments and want your programs to directly shape revenue outcomes, we want to hear from you.

What You’ll Do

In this role, you will own demand generation strategy and execution across Togetherwork’s vertical markets, accountable for pipeline generation and revenue-driving outcomes. You will:

• Partner with Product Marketing and Sales to develop and execute comprehensive GTM strategies for specific vertical software solutions.
• Plan and manage key demand gen programs — including SEO, SEM, paid social, and email — to drive pipeline generation across the full funnel.
• Drive the execution and orchestration of prospect and customer webinars, from promotion through registration and attendance, and generate derivative assets from on-demand programming.
• Collaborate with SDR and Field Sales teams to ensure timely lead follow-up, providing necessary enablement materials and optimizing Gong/Salesforce sequences for faster conversion.
• Partner with Operations to track full-funnel performance, analyze campaign attribution, and conduct TAM analysis to ensure programs are pointed toward revenue-driving outcomes.
• Oversee the vertical marketing budget, directing digital agencies and spend to align with pipeline goals.

 

What You Bring

You’ll succeed in this role if you have:

• 5–7+ years of B2B marketing experience, with a proven track record in demand creation and field/regional marketing in a SaaS or technology environment.
• Hands-on experience with Salesforce.com, HubSpot (or Marketo), and demand generation technologies like 6sense or Drift.
• Demonstrated experience planning and executing multi-channel campaigns that achieve pipeline and revenue targets.
• Strong ability to leverage UTM-based attribution and web analytics to iterate on and optimize marketing programs.
• Exceptional interpersonal and communication skills, with the ability to distill complex technical concepts into clear, action-driven narratives.
• A collaborative mindset with a proven ability to partner cross-functionally with Sales, SDR, and Business Units to enhance the customer experience.
• A natural curiosity and comfort with analyzing data, running tests, and presenting findings to executive leadership.
• Bachelor’s degree in Marketing, Business, or a related field preferred.

 

Bonus Points For

• Experience with AI-first marketing tools and automation to increase speed-to-market and operational efficiency.
• Background in vertical SaaS or association, community, or event-driven markets.
• Experience managing digital agency relationships and multi-channel marketing budgets.

 

What You’ll Get

This is a unique opportunity to:

• Own demand generation for a $200M+ vertical SaaS company with 12 distinct markets and a growing customer base of 70,000+.
• See your campaigns directly influence pipeline, revenue, and go-to-market strategy.
• Work with a flexible, collaborative team and forward-thinking leadership.
• Make measurable impact — with the autonomy to shape how demand gen operates and the data to see that work land.

 

We’re looking for someone who’s not only a skilled marketer but genuinely excited about the work — someone who can set strategic direction for demand generation while still loving the hands-on side of building campaigns that win. If that sounds like you, apply now.

Excited about this role but don’t meet every single requirement? Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

Onboarding Specialist

Location: Columbus, GA or Atlanta, GA preferred. Open to Remote

We are looking for an Onboarding Specialist to guide new SMB customers through a structured, high-quality onboarding experience that enables successful adoption, early value realization, and a smooth transition into ongoing support and success models. This role operates within the Professional Services & Onboarding organization and plays a critical role in setting the foundation for long-term customer outcomes. The Onboarding Specialist partners closely with Product, Customer Success, Support, PMO, and Performance Insights—executing standardized onboarding engagements that drive adoption and long-term customer success.

What you'll do:

Customer Onboarding & Adoption

• Execute standardized onboarding engagements aligned to defined onboarding frameworks, timelines, and scope
• Guide customers through setup, configuration, and orientation activities to ensure readiness and adoption
• Deliver training and enablement resources tailored to customer needs and maturity
• Identify onboarding risks, escalate issues appropriately, and support resolution to maintain delivery momentum

Delivery Execution & Coordination

• Track onboarding progress against milestones, timelines, and success criteria
• Maintain accurate onboarding documentation, customer notes, and delivery artifacts throughout the engagement lifecycle
• Collaborate cross-functionally to ensure smooth handoffs to Customer Success or Support teams
• Operate within PMO governance frameworks, delivery standards, and Performance Insights reporting models

Continuous Improvement & Enablement

• Contribute to the documentation and refinement of onboarding processes, templates, and best practices
• Participate in feedback loops to improve onboarding quality, consistency, and efficiency
• Support adoption of new tools, methodologies, and operating standards introduced by the organization

AI-Enabled & Data-Driven Ways of Working

• Leverage approved AI tools and automation to improve onboarding efficiency, quality, and consistency
• Use data, dashboards, and AI-supported insights to monitor onboarding health, identify risks early, and inform next steps
• Continuously build AI literacy and apply AI-enabled practices as part of day-to-day delivery
• Contribute to a culture of continuous improvement by identifying opportunities to streamline and enhance onboarding workflows

What you'll bring:

• Experience supporting SaaS onboarding, implementation, or customer enablement engagements
• Strong customer-facing communication, facilitation, and training skills
• Ability to manage multiple onboarding engagements with accountability and attention to detail
• Comfort working within structured delivery frameworks and onboarding plans
• Ability to document requirements, configurations, and processes clearly and accurately
• Familiarity with onboarding methodologies, tools, and delivery frameworks
• Comfort working with data, dashboards, and structured processes
• Organized, proactive, and execution-focused with strong follow-through
• Customer-centric and adaptable in dynamic environments
• Ownership-oriented, proactive, and accountable
• Collaborative team player aligned to shared outcomes and delivery standards
• Analytical and problem-solving skills with a focus on customer outcomes
• Proficient with Windows, Microsoft Office, and Adobe Acrobat applications
• Excellent written and oral communication skills

Why This Role:

• Serve as a key delivery contact during a critical phase of the customer journey, setting the foundation for long-term success
• Work at the intersection of technology, operations, and customer experience in a fast-paced SMB environment
• Operate in an AI-forward environment with access to modern tools that amplify your efficiency and impact
• Contribute directly to measurable outcomes—customer satisfaction (CSAT), onboarding cycle time, and early adoption—that matter to the business
• Own individual OKRs aligned to executive and functional priorities, with measurable outcomes tracked throughout the year

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Non-Exempt employees have a generous accrual policy
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual's judgment, problem-solving approach, and communication.

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.  

Onboarding Consultant (SMB)

Location: Columbus, GA or Atlanta, GA

We are looking for an Onboarding Consultant to serve as a key customer-facing delivery function within our Professional Services & Onboarding organization. This role is responsible for leading the successful onboarding, configuration, and activation of Togetherwork SaaS solutions for new SMB customers. The Onboarding Consultant partners closely with Project Managers, Solution Consultants, Customer Success, and delivery leadership to ensure customers achieve a smooth transition from sales to active product usage—delivering structured onboarding engagements that drive adoption, early value realization, and long-term success.

What you’ll do:

Customer Onboarding & Implementation

• Lead customer onboarding engagements in alignment with defined delivery frameworks, timelines, and scope
• Configure SaaS applications based on documented customer requirements and established best practices
• Guide customers through setup, validation, and go-live readiness activities
• Identify onboarding risks, dependencies, and issues; escalate appropriately to maintain delivery momentum

Training & Enablement

• Deliver end-user and administrator training to support successful product adoption
• Provide onboarding guidance, best practices, and product usage recommendations tailored to SMB customer needs
• Ensure customers are prepared for a successful transition to Customer Success or Support teams

Delivery Execution & Documentation

• Maintain accurate onboarding documentation, configuration records, and customer-facing artifacts throughout the project lifecycle
• Track and report progress against milestones, timelines, and success criteria
• Collaborate with Project or Engagement Managers to support planning, coordination, and status reporting
• Operate within PMO governance frameworks, delivery standards, and Performance Insights reporting models

AI-Enabled & Data-Driven Ways of Working

• Leverage approved AI tools and automation to improve onboarding efficiency, quality, and consistency
• Use data, dashboards, and AI-supported insights to monitor onboarding health and identify risks early
• Continuously build AI literacy and apply AI-enabled practices as part of day-to-day delivery
• Contribute to a culture of continuous improvement by identifying opportunities to streamline and enhance onboarding workflows

 

What you’ll bring:

• Experience delivering SaaS onboarding or implementation engagements
• Strong customer-facing communication, facilitation, and training skills
• Technical aptitude for system configuration and solution setup
• Ability to manage multiple onboarding engagements with accountability and attention to detail
• Comfort working within structured delivery frameworks and onboarding plans
• Ability to document requirements, configurations, and processes clearly and accurately
• Organized, proactive, and execution-focused with strong follow-through
• Collaborative team player aligned to shared outcomes and delivery standards
• Analytical and problem-solving skills
• Proficient with Windows, Microsoft Office, and Adobe Acrobat applications
• Excellent written and oral communication skills

 

Why This Role:

• Lead meaningful customer relationships as the primary delivery contact during a critical phase of the customer journey
• Work at the intersection of technology, operations, and customer experience in a fast-paced SMB environment
• Operate in an AI-forward environment with access to modern tools that amplify your efficiency and impact
• Contribute directly to measurable outcomes—customer satisfaction, onboarding timeliness, and adoption—that matter to the business

 

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Non-Exempt employees have a generous accrual policy
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.

 

 

Senior Project Manager

Location: Austin, TX (hybrid)

Schedule: Full-time | Hybrid (2–3 days in office)

Work Authorization Notice:
At this time, we are unable to provide immigration sponsorship for this position. Candidates must have current, unrestricted authorization to work in the country where the role is based.

About Us
Togetherwork is a $250M recurring revenue SaaS business with more than 33 software applications serving over 12 vertical markets. We help communities, organizations, and businesses thrive by delivering purpose-built software that supports their missions and operations.

Headquartered on South Congress in Austin, TX, Togetherwork is scaling rapidly. We are customer-focused, execution-driven, and committed to operational excellence. Our teams value accountability, collaboration, and continuous improvement. We are building a modern data foundation to support our next phase of growth.

About This Role

Togetherwork is seeking an experienced and highly driven Senior Project Manager to lead large, complex, client-facing software implementation projects. This role requires a strong blend of technical expertise, project management discipline, and exceptional communication skills. You will partner with cross-functional teams and external clients to deliver high-quality implementations that meet functional, financial, and timeline objectives while driving outstanding customer experiences.

What You'll Do:

• Serve as the primary project lead for external client-facing software implementation projects, ensuring on-time and on-budget delivery aligned with client expectations.
• Coordinate cross-functional teams, including solution consultants, developers, data migration specialists, and product teams.
• Oversee integration dependencies, data migration planning, and technical delivery milestones to ensure readiness for testing and go-live.
• Manage all phases of the project lifecycle, including planning, resource scheduling, risk management, execution, change control, and closure.
• Actively engage with clients to understand business processes and recommend optimizations based on industry best practices.
• Lead internal project teams by allocating resources and tracking progress against project goals.
• Ensure clear communication across technical teams, client stakeholders, and executive sponsors.
• Monitor and report on project status, risks, issues, and financials to leadership and clients.
• Facilitate service delivery using internal systems, standard operating procedures, and project management best practices.
• Develop a strong understanding of solution architecture to effectively coordinate technical teams and partners.
• Leverage AI-enabled tools to support planning, risk identification, and documentation while maintaining accountability for outcomes.
• Drive continuous improvement initiatives and contribute to internal knowledge sharing.
• Serve as an escalation point for complex client-facing issues requiring technical insight.
• Champion exceptional customer experience throughout the project lifecycle.

What You'll Bring:

• Bachelor’s degree from an accredited college or university.
• 8–12 years of project management experience, with a focus on external, client-facing technical projects.
• Strong technical background, including familiarity with Microsoft technologies (Windows, Office Suite).
• Proficiency with Microsoft Project and other project management tools.
• Experience delivering enterprise SaaS or CRM implementations, including integrations, data migration, and custom development.
• Demonstrated experience managing project financials, including budgets, billable hours, and change orders.
• Proven ability to lead technical teams and communicate effectively with both technical and non-technical stakeholders.
• Exceptional verbal and written communication skills with a strong customer-first mindset.
• Strong problem-solving abilities with experience resolving complex technical and operational challenges.
• Highly organized with the ability to manage multiple concurrent projects in a fast-paced environment.
• Self-motivated team player who can influence others and drive collaborative results.

Preferred:

• PMP or similar Project Management certification.
• Experience with CRM platforms (e.g., Microsoft Dynamics 365).
• Experience with Association Management Systems (AMS) or similar platforms.
• Background working with associations, nonprofits, or membership-based organizations.

Why You’ll Love Working Here
At Togetherwork, we help community-driven organizations grow and thrive—creating better experiences for the people they serve. You will play a critical role in shaping the enterprise data foundation that powers our TW28 vision.

We are guided by values that shape how we work every day:

• Obsess over our customers
• Own it. Together.
• Move fast with purpose

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences, and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Interview Process & Expectations
Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

 

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.

 

Data Architect 

Location: Austin, TX (hybrid)

Schedule: Full-time | Hybrid (2–3 days in office)

Work Authorization Notice:
At this time, we are unable to provide immigration sponsorship for this position. Candidates must have current, unrestricted authorization to work in the country where the role is based.

About Us
Togetherwork is a $250M recurring revenue SaaS business with more than 33 software applications serving over 12 vertical markets. We help communities, organizations, and businesses thrive by delivering purpose-built software that supports their missions and operations.

Headquartered on South Congress in Austin, TX, Togetherwork is scaling rapidly. We are customer-focused, execution-driven, and committed to operational excellence. Our teams value accountability, collaboration, and continuous improvement. We are building a modern data foundation to support our next phase of growth.

About This Role

Togetherwork is seeking a highly skilled and strategic Data Architect to support Protech implementations on the Microsoft Dynamics 365 platform. In this role, you will design and govern data migration, integration architecture, and CRM data models that enable scalable, reliable, and efficient onboarding outcomes. You will collaborate cross-functionally with Onboarding, Product, Engineering, and Analytics teams to ensure data integrity, reduce implementation risk, and support long-term platform scalability.

What You’ll Do

• Conduct client data readiness assessments, evaluating source systems, data quality, and migration complexity during early implementation phases.
• Define data cleansing, transformation, and validation frameworks to improve migration success rates.
• Partner with Implementation Project Managers and Solution Consultants to ensure data architecture supports predictable delivery timelines.
• Establish standardized migration playbooks, mapping templates, and reusable ETL frameworks to accelerate onboarding and reduce implementation risk.
• Design and maintain conceptual, logical, and physical data models within Microsoft Dynamics 365 (Protech).
• Define and document data architecture standards, integration patterns, and governance best practices.
• Architect and oversee ETL processes using SSIS and other standard ETL tools.
• Design and implement integrations leveraging KingswaySoft and/or Pentaho Data Integration.
• Lead data migration strategy and execution support for onboarding and implementation projects.
• Identify data dependencies, risks, and integration gaps early in the delivery lifecycle.
• Ensure secure, scalable, and high-performance data exchange between D365 and external systems.
• Collaborate with Product and Engineering to assess the architectural impact of platform enhancements.
• Partner with Analytics teams to ensure reporting accuracy, consistency, and data integrity.
• Develop reusable integration templates, migration accelerators, and standardized data patterns.
• Proactively identify systemic data design issues and recommend improvements to reduce rework and onboarding delays.
• Utilize AI-enabled tools to analyze source system data structures, identify data quality risks, and support scalable migration and integration architectures.
• Maintain clear documentation of data flows, mappings, transformations, and integration logic.

What You’ll Bring

• 5+ years of experience in Data Architecture, Data Engineering, or related roles.
• Strong experience with Microsoft Dynamics 365 and CRM data structures.
• Hands-on expertise with SQL Server and advanced SQL querying.
• Proven experience with SSIS and enterprise ETL development.
• Experience with KingswaySoft and/or Pentaho Data Integration.
• Strong background in data modeling and multi-system integration architecture.
• Ability to evaluate architectural tradeoffs in complex environments.
• Experience supporting SaaS, professional services, or enterprise implementations.
• Bachelor’s degree from an accredited college or university, or equivalent experience.
• Strong analytical, problem-solving, and systems-thinking skills.
• Excellent written and verbal communication skills.
• Ability to influence cross-functional stakeholders without direct authority.
• Experience working in client-facing consulting or professional services environments.
• Ability to explain complex data architecture concepts to non-technical stakeholders.

Preferred:

• Knowledge of Microsoft Azure data services (Azure Data Factory, Azure SQL, or related).
• Experience migrating data from legacy CRM/AMS systems and non-normalized data sources.

Why You’ll Love Working Here
At Togetherwork, we help community-driven organizations grow and thrive—creating better experiences for the people they serve. You will play a critical role in shaping the enterprise data foundation that powers our TW28 vision.

We are guided by values that shape how we work every day:

• Obsess over our customers
• Own it. Together.
• Move fast with purpose

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences, and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Interview Process & Expectations
Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

 

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.

Senior Product Manager

Department: Product
Reports To: VP of Product & Strategy
Location: Austin, TX (Hybrid Required)

Overview

At Togetherwork, we set a high bar for clarity, collaboration, and execution. While our Product & Strategy leaders own portfolio outcomes, our individual contributors are equally essential—bringing curiosity, precision, and a commitment to excellence to every initiative. Senior ICs are expected to model these behaviors at an elevated level: operating with broad autonomy, creating clarity where none exists, and driving cross-functional alignment across complex initiatives.

We work in deep partnership with Engineering, Revenue, CX, Operations, and Support, sharing accountability for delivering stable, modern, insight-driven products that help our customers thrive. Hard work is the norm—not for recognition, but for the greater good of our customers and the long-term health of our company. We embrace innovation, including responsible AI usage, to deepen insight, improve execution, and accelerate impact.

Role Summary

The Senior Product Manager is responsible for leading the definition, development, and delivery of high-impact product initiatives that support Togetherwork’s strategic goals. This role owns complex product areas, drives long-term roadmap strategy, and partners deeply with engineering and design to deliver high-quality solutions that create measurable customer and business value.

A Senior Product Manager operates with greater independence than a standard PM, using data, customer insight, and market signals to shape outcomes. They serve as a thought leader across teams, elevating standards for product discovery, cross-functional communication, and customer experience. This role requires strong storytelling abilities, external-facing confidence, and the ability to influence without authority across multiple stakeholder groups.

Key Responsibilities

Strategic Roadmap Leadership

• Own multi-quarter strategic product roadmaps, aligning them to portfolio goals and market opportunities.
• Anticipate long-term risks and opportunities, presenting recommendations to Product Leadership.
• Translate complex strategic goals into actionable product themes and measurable outcomes.
• Identify emerging trends, competitive shifts, and customer patterns to drive new product investments.

Product Discovery, Definition & Execution

• Lead rigorous product discovery through qualitative research, quantitative data, experiments, and prototype testing.
• Develop detailed product requirements, user stories, and acceptance criteria for complex initiatives.
• Partner with Product Owners, Designers, and Engineering to ensure clarity, feasibility, and timely delivery.
• Drive cross-functional decision-making, ensuring teams remain aligned on goals and priorities.

Customer Experience, VOC & Product Health

• Serve as a senior voice of the customer, synthesizing insights into strategic opportunities.
• Monitor adoption, performance, and product health metrics; define interventions when issues arise.
• Champion customer delight—ensuring quality, usability, and accessibility are integral to all decisions.
• Lead customer interviews, advisory councils, and feedback cycles for major initiatives.

Launch Readiness & Go-to-Market Enablement

• Partner with Revenue, Marketing, Support, and CX on launch planning for high-visibility releases.
• Develop compelling value narratives, feature positioning, training content, and customer messaging.
• Ensure internal and external stakeholders are fully prepared for upcoming releases.

Cross-Functional Leadership & Communication

• Communicate roadmap, insights, progress, and risks with clarity, confidence, and transparency.
• Influence leaders and peers using data and narrative storytelling to drive alignment.
• Build strong relationships across Engineering, Sales, CX, and Operations to ensure shared accountability.
• Collaborate with leadership to support portfolio-wide strategic initiatives.

External Engagement

• Represent Togetherwork in customer, partner, and industry conversations.
• Attend conferences, customer meetings, or research events as needed.
• Bring back external insights that meaningfully shape product strategy.

AI Fluency & Innovation

• Leverage AI tools for discovery, research synthesis, segmentation, and analytical insight.
• Use AI to accelerate workflows, prototype ideas, or validate hypotheses.
• Model responsible, ethical AI practices for peers and cross-functional partners.

Qualifications

Required Qualifications

• 5–7+ years of Product Management experience, including ownership of complex SaaS or software products.
• Demonstrated ability to build multi-quarter product strategies and drive successful execution.
• Strong experience in customer research, product analytics, and experiment design.
• Ability to lead cross-functional teams and influence without authority.
• Exceptional communication skills, including presenting to executives, customers, and large groups.
• Proven expertise in backlog management, requirements development, and end-to-end product delivery.
• Experience working closely with Product Owners, Design, and Delivery Managers.
• Confidence working directly with customers and representing the product externally.
• Comfort with travel for conferences or customer engagements.
• Hands-on experience using AI tools to improve product workflows or outcomes (preferred).
• Deep experience building and launching Salesforce-native applications for enterprise customers (preferred).
• Analytical, decisive, collaborative, organized, and relentlessly customer-focused.

Why This Role Matters

Senior Product Managers elevate the quality, clarity, and impact of our product work. They drive multi-team alignment, shape strategic direction, and ensure we deliver modern, intuitive, high-value products that strengthen the Togetherwork portfolio. This role directly influences growth, customer satisfaction, and long-term competitive advantage.

 

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.  

Senior Product Manager (Hybrid – Austin, TX)

Location: Austin, TX (Hybrid required)
Department: Product
Reports To: VP of Product and Strategy
Compensation: Competitive base + bonus + benefits

About Us

Togetherwork is a $250M recurring revenue SaaS business with over 33 software applications serving 12+ vertical markets. We exist to help communities, organizations, and businesses thrive by delivering software solutions tailored to their unique needs.

We set a high bar for clarity, collaboration, and execution. While Product & Strategy leaders own portfolio outcomes, our individual contributors are equally critical—bringing curiosity, precision, and accountability to every initiative. Senior individual contributors are expected to operate with broad autonomy, create clarity where none exists, and drive alignment across complex, cross-functional efforts.

We work in deep partnership with Engineering, Revenue, Customer Experience, Operations, and Support, sharing accountability for delivering stable, modern, insight-driven products. Hard work is the norm—not for recognition, but in service of our customers and the long-term health of our company. We embrace innovation, including responsible AI usage, to deepen insight, improve execution, and accelerate impact.

About This Role

Togetherwork is seeking an experienced, highly autonomous Senior Product Manager to lead complex, high-impact product initiatives across our portfolio. In this role, you will own multi-quarter product strategies, shape long-term roadmap direction, and partner deeply with engineering, design, and business stakeholders to deliver meaningful customer and business outcomes.

As a senior individual contributor, you will operate with greater independence than a standard Product Manager—using data, customer insight, and market signals to influence direction and outcomes. You will serve as a thought leader across teams, elevate standards for product discovery and delivery, and communicate with clarity and confidence to both internal and external audiences.

This role is ideal for a product leader who thrives in ambiguity, excels at storytelling and influence without authority, and is comfortable representing the product with customers, partners, and leadership.

What You’ll Do

Product Strategy & Roadmap Leadership

• Own and evolve multi-quarter strategic product roadmaps aligned to portfolio goals and market opportunities.
• Translate complex strategic objectives into clear product themes, initiatives, and measurable outcomes.
• Identify emerging customer needs, competitive shifts, and market trends to inform new product investments.
• Anticipate long-term risks and opportunities, presenting recommendations to Product Leadership.

Product Discovery, Definition & Execution

• Lead rigorous product discovery using qualitative research, quantitative data, experimentation, and prototyping.
• Define detailed product requirements, user stories, and acceptance criteria for complex initiatives.
• Partner closely with Product Owners, Designers, and Engineering to ensure feasibility, clarity, and timely delivery.
• Drive cross-functional decision-making to maintain alignment on priorities, scope, and outcomes.

Customer Experience, VOC & Product Health

• Serve as a senior voice of the customer, synthesizing insights into strategic opportunities.
• Monitor adoption, performance, and product health metrics; define corrective actions when needed.
• Champion customer delight by embedding quality, usability, and accessibility into all decisions.
• Lead customer interviews, advisory councils, and structured feedback loops for major initiatives.

Launch Readiness & Go-to-Market Enablement

• Partner with Revenue, Marketing, Customer Success, and Support on launch planning for high-visibility releases.
• Develop compelling value narratives, feature positioning, enablement materials, and customer messaging.
• Ensure internal teams and external stakeholders are prepared and confident ahead of launches.

Cross-Functional Leadership & Communication

• Communicate roadmap direction, insights, progress, and risks with clarity, confidence, and transparency.
• Influence leaders and peers using data-driven storytelling and strong product narratives.
• Build durable relationships across Engineering, Sales, CX, and Operations to drive shared accountability.
• Collaborate with product leadership on portfolio-wide strategic initiatives.

External Engagement

• Represent Togetherwork in customer, partner, and industry conversations as needed.
• Participate in conferences, customer meetings, and research events.
• Bring external insights back into the organization to meaningfully shape product strategy.

AI Fluency & Innovation

• Leverage AI tools to accelerate discovery, research synthesis, segmentation, and analysis.
• Use AI to prototype ideas, validate hypotheses, and improve workflow efficiency.
• Model responsible, ethical AI usage for peers and cross-functional partners.

What You’ll Bring

Experience

• 5–7+ years of product management experience, including ownership of complex SaaS or software products.
• Demonstrated success building and executing multi-quarter product strategies.
• Experience operating in multi-product, cross-functional environments with senior stakeholders.

Skills & Capabilities

• Strong customer research, product analytics, and experiment design expertise.
• Proven ability to lead cross-functional teams and influence without formal authority.
• Exceptional written and verbal communication skills, including executive and customer presentations.
• Deep experience with backlog management, requirements development, and end-to-end delivery.
• Hands-on collaboration with Product Owners, Design, Engineering, and Delivery teams.
• Comfort representing the product externally with customers and partners.
• Hands-on experience using AI tools to improve product workflows or outcomes (preferred).

Mindset

• Analytical, decisive, collaborative, and relentlessly customer-focused.
• Comfortable operating with ambiguity and creating clarity in complex situations.
• High standards for quality, craft, and execution.
• Willingness to travel for customer engagements or industry events as needed.

Why You'll Love Working Here

• Impact: Shape the strategy and execution of high-impact initiatives across the Togetherwork portfolio.
• Leadership: Elevate product standards through thought leadership, influence, and example.
• Innovation: Apply modern product practices and responsible AI to deliver differentiated value.
• Growth: Play a critical role in driving customer satisfaction, growth, and long-term competitive advantage.
• Collaboration: Work closely with senior leaders and cross-functional partners across the organization.

Compensation & Benefits

Base Salary: Competitive
Bonus: Performance-based

Benefits include:

• Medical, dental, and vision insurance options
• 100% employer-paid short- and long-term disability
• Basic life insurance
• 401(k) with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company-paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law.

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.  

Senior Product Manager

Department: Product
Reports To: VP of Product & Strategy
Location: Austin, TX (Hybrid Required)

Overview

At Togetherwork, we set a high bar for clarity, collaboration, and execution. While our Product & Strategy leaders own portfolio outcomes, our individual contributors are equally essential—bringing curiosity, precision, and a commitment to excellence to every initiative. Senior ICs are expected to model these behaviors at an elevated level: operating with broad autonomy, creating clarity where none exists, and driving cross-functional alignment across complex initiatives.

We work in deep partnership with Engineering, Revenue, CX, Operations, and Support, sharing accountability for delivering stable, modern, insight-driven products that help our customers thrive. Hard work is the norm—not for recognition, but for the greater good of our customers and the long-term health of our company. We embrace innovation, including responsible AI usage, to deepen insight, improve execution, and accelerate impact.

Role Summary

The Senior Product Manager is responsible for leading the definition, development, and delivery of high-impact product initiatives that support Togetherwork’s strategic goals. This role owns complex product areas, drives long-term roadmap strategy, and partners deeply with engineering and design to deliver high-quality solutions that create measurable customer and business value.

A Senior Product Manager operates with greater independence than a standard PM, using data, customer insight, and market signals to shape outcomes. They serve as a thought leader across teams, elevating standards for product discovery, cross-functional communication, and customer experience. This role requires strong storytelling abilities, external-facing confidence, and the ability to influence without authority across multiple stakeholder groups.

Key Responsibilities

Strategic Roadmap Leadership

• Own multi-quarter strategic product roadmaps, aligning them to portfolio goals and market opportunities.
• Anticipate long-term risks and opportunities, presenting recommendations to Product Leadership.
• Translate complex strategic goals into actionable product themes and measurable outcomes.
• Identify emerging trends, competitive shifts, and customer patterns to drive new product investments.

Product Discovery, Definition & Execution

• Lead rigorous product discovery through qualitative research, quantitative data, experiments, and prototype testing.
• Develop detailed product requirements, user stories, and acceptance criteria for complex initiatives.
• Partner with Product Owners, Designers, and Engineering to ensure clarity, feasibility, and timely delivery.
• Drive cross-functional decision-making, ensuring teams remain aligned on goals and priorities.

Customer Experience, VOC & Product Health

• Serve as a senior voice of the customer, synthesizing insights into strategic opportunities.
• Monitor adoption, performance, and product health metrics; define interventions when issues arise.
• Champion customer delight—ensuring quality, usability, and accessibility are integral to all decisions.
• Lead customer interviews, advisory councils, and feedback cycles for major initiatives.

Launch Readiness & Go-to-Market Enablement

• Partner with Revenue, Marketing, Support, and CX on launch planning for high-visibility releases.
• Develop compelling value narratives, feature positioning, training content, and customer messaging.
• Ensure internal and external stakeholders are fully prepared for upcoming releases.

Cross-Functional Leadership & Communication

• Communicate roadmap, insights, progress, and risks with clarity, confidence, and transparency.
• Influence leaders and peers using data and narrative storytelling to drive alignment.
• Build strong relationships across Engineering, Sales, CX, and Operations to ensure shared accountability.
• Collaborate with leadership to support portfolio-wide strategic initiatives.

External Engagement

• Represent Togetherwork in customer, partner, and industry conversations.
• Attend conferences, customer meetings, or research events as needed.
• Bring back external insights that meaningfully shape product strategy.

AI Fluency & Innovation

• Leverage AI tools for discovery, research synthesis, segmentation, and analytical insight.
• Use AI to accelerate workflows, prototype ideas, or validate hypotheses.
• Model responsible, ethical AI practices for peers and cross-functional partners.

Qualifications

Required Qualifications

• 5–7+ years of Product Management experience, including ownership of complex SaaS or software products.
• Demonstrated ability to build multi-quarter product strategies and drive successful execution.
• Strong experience in customer research, product analytics, and experiment design.
• Ability to lead cross-functional teams and influence without authority.
• Exceptional communication skills, including presenting to executives, customers, and large groups.
• Proven expertise in backlog management, requirements development, and end-to-end product delivery.
• Experience working closely with Product Owners, Design, and Delivery Managers.
• Confidence working directly with customers and representing the product externally.
• Comfort with travel for conferences or customer engagements.
• Hands-on experience using AI tools to improve product workflows or outcomes (preferred).
• Deep experience building enterprise software using Microsoft Dynamics 36 (preferred).
• Analytical, decisive, collaborative, organized, and relentlessly customer-focused.

Why This Role Matters

Senior Product Managers elevate the quality, clarity, and impact of our product work. They drive multi-team alignment, shape strategic direction, and ensure we deliver modern, intuitive, high-value products that strengthen the Togetherwork portfolio. This role directly influences growth, customer satisfaction, and long-term competitive advantage.

 

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.