NOTE: This role is not open to remote and will need to travel to the office daily.  Responsibilities  Client Assistance Correspond proactively and reactively with client advisory staff to ensure proper invoicing of members Regularly monitor accounts to ensure proper maintenance and payment terms are met. Coordinate with client advisory staff and members to resolve past due balances. Process A/R transactions such as adjustments to amounts or due dates. Prepare cash receipts for processing automatic payments. Perform account reconciliations in a timely and accurate manner. Manage collection efforts and associated functions. Address any customer payment inquiries and effectively resolve any discrepancies. Other read more ...
Responsibilities Facilitate customer meetings, either virtually or in person as required by the Project. Lead requirements elicitation and User Story documentation. Execute Fonteva and Salesforce configurations in alignment with the documentation and contracted scope/budget. Create a backlog of Stories, by project, for review and collaboration with the Project Manager. Work with the Solution Architect and Developer roles to document solutions Develop test scripts and acceptance criteria for the user stories Prioritize and assign user stories to the development team Perform configuration of the Fonteva application, including Salesforce configuration Validate all customization work and provide Customer-facing demonstrations. Prepare and analyze data conversion read more ...
Fonteva, LLC Customer Support Engineer Job location: Arlington, VA.  Duties: Design, development, testing, and deployment of company software solutions for customers, using Apex and VisualForce, and leverage HTML, CSS, JavaScript and other technologies. Responsibilities: design and develop functionalities and application components using Apex, SOQL and JavaScript on Force.com; design, code, test, and document complex scripts; provide estimates for work effort required; provide technical expertise related to Software Solutions; working on custom extensions;  preparing technical designs for modifications and integrations; and lead transition from Product Delivery to the Customer Success Team. Requirements: U.S. Master’s degree in Computer Science, Software Engineering, Information Systems read more ...
NOTE: We are building a pipeline for a possible hire in Q3 or Q4.  If you are interested in learning more about this position, please apply.  Informational sessions will be scheduled on a monthly basis.  We also have an option for you tell us what you are seeking in your next opportunity.  Click here to answer five simple questions regarding what you want, how you want to work, and what type of person or team you want to work with. Click Here All who sign up will be notified a week in advance regarding the information session.     100% Remote (Must read more ...
Jackson River's Nonprofit Partner Program Manager builds, manages, and expands relationships with new and existing implementation (SI) and technology (ISV) partners for our leading digital fundraising platform and opportunistically for our other software platforms. The Partner Program Manager will be responsible for helping to create and manage a formal partner program that leads to greater customer success, stronger partner relations, new partners, and increased channel sales. To be successful, the Partner Program Manager must be comfortable collaborating across all departments – Professional Services, Marketing, Sales, Support and Product.  Although this role will encompass the full breadth of partner program management for read more ...
Job Responsibilities This role will report to the Shulware Professional Services Department.  Duties will include fulfilling client requests relating to ShulCloud forms creation/review, School Module configuration, Yahrzeit letter creation, High Holiday seating configuration, Website Portal configuration and general ShulCloud consulting services. Job Duties Manage Professional Services requests/projects from start to finish Monitor Monday.com for incoming client requests Assess requests and reply to clients with clarifying questions Provide client estimates Meet with clients via Zoom, when necessary Work with the Professional Services Team Lead on maintaining Professional Service metrics Other duties as assigned by the Professional Services Team Lead Requirements 1-3 years read more ...
The Sales Manager is responsible for creating, building, and delivering an exceptional sales process that includes both inbound and outbound sales strategies.  You’ll know you’re successful when customers eagerly join our membership programs and the Sales Team hits their monthly metrics. Responsibilities: Work with the CEO, Director of Operations, and others to develop strategic plans for increasing new member acquisition Create and execute a proven inbound and outbound sales process Collaborate with the Marketing Manager to develop sales communications that enhance, complement, and drive sales results Manage the sales team (Studio Growth Strategists): Set clear sales and activity goals with each read more ...
Note:  Candidates must be a resident or authorized to work in the U.S. This role is remote, but many members of our team are in the Boulder, CO metro area. Some travel (max 5%; 2-4 times a year) required for team gatherings. Full-time employment, no recruiters or contractors please. Job Summary The Senior Software Engineer position reports to the Director, Software Engineering, and is responsible for the development and support of applications leveraging his/her expertise and knowledge of multiple systems/customer areas to help build a robust, scalable, and reliable platform. You will be a part of an experienced engineering team and read more ...
The UnionCare Developer role is responsible for investigating and documenting client issues while facilitating and implementing appropriate resolutions using our documented development standards when necessary. Responsibilities Resolve tickets escalated by the Client Representatives and retainer clients Develop and implement new projects Enhance existing projects Troubleshoot and resolve issues Customize and configure the Enterprise level software through database entries Meet with clients and project stakeholders when required Actively contribute to ongoing process improvement and standardization Proactively participate in discussions and code reviews to ensure maintainable code is produced Provide advice and examples to Product and DevOps teams to ensure fixes, releases and read more ...
Job Summary: Fonteva is the leading Salesforce.com ISV (Independent Software Vendor) for Events Management and Membership. Fonteva is fully native to Salesforce.com allowing our customers to leverage our expertise alongside the power and scalability of Salesforce.com, offering unrivaled functionality and rapid time to value.  We work with many prestigious brands across the world. Responsibilities: You will own the end-to-end customer journey and customers' success for a portfolio of Fonteva's strategic customers in Europe and United Kingdom. Maintaining executive level customer relationships and ensuring customer satisfaction. Facilitate clients' integration and adoption of product features to achieve business goals and maximize value of read more ...