Job Opportunities

Job Summary  As an Account Director within Togetherwork’s Associations Product Group, you will serve as a senior client-facing member of the integrated team, responsible for leading and growing customer relationships within a portfolio of Enterprise accounts. The primary objectives of the role will be to create a high-functioning account team, lead the daily customer experience of Top Key Accounts, and drive retention & renewal of the complete list of Enterprise accounts (25-50).  You will develop a thorough understanding of our products, service offerings, and the unique dynamics of our customers’ organization to better expand our relationships.   Responsibilities    Create a read more …

NOTE: This role is onsite in Columbus, GA, United States Job Summary The Accounting Intern position supports the team by providing data entry and bookkeeping support in the Accounts Receivable, Accounts Payable, Cash Management, and Financial reporting areas of our business. This position is expected to take initiative in learning our software and working with different managers to assist with various projects. Responsibilities Management Assistance Perform data entry tasks to assist the Accounts Receivable Manager on monthly invoicing of clients accounts and general billing issues Enter clients vendor invoices and other data entry to assist the Accounts Payable Manager with expense read more …

NOTE: This role is onsite in Tuscaloosa, AL, United States Job Summary The Accounting Intern position supports the team by providing data entry and bookkeeping support in the Accounts Receivable, Accounts Payable, Cash Management, and Financial reporting areas of our business. This position is expected to take initiative in learning our software and working with different managers to assist with various projects.   Responsibilities Management Assistance Perform data entry tasks to assist the Accounts Receivable Manager on monthly invoicing of clients accounts and general billing issues Enter clients vendor invoices and other data entry to assist the Accounts Payable Manager with read more …

Job Summary Togetherwork is seeking a Benefits Specialist to join our team. This role is designed for an experienced benefits professional who thrives on managing complex benefits programs, excels at communicating with employees and vendors, and possesses a leadership mindset. This is an exciting opportunity to take ownership of benefits and wellness operations and lead process improvements while working collaboratively with our existing benefits team.  Core Competencies  To be successful in this role, you’ll need:  Leadership Mindset: Proactive ownership of responsibilities with a focus on delivering impactful solutions.  Exceptional Communication Skills: Ability to clearly convey complex benefits information and build relationships with read more …

Please Note: Candidates for this role must reside in the U.S. and be located within the Eastern or Central time zones. Job Summary   The primary responsibility of the Business Development Representative is to help grow the client base through the management and execution of lead follow-up, cold prospecting, and sales. The ideal candidate will be excited to join the sales team in a role that will be integral to achieving company sales plan/goals. Your role will be to seek new business opportunities by contacting and developing relationships with potential customers. To be successful in this role, you should have previous experience read more …

Job Summary  We’re looking for our next Customer Advocate to join our team! If you’re looking for meaningful work alongside a great team, love technology and interacting with customers, please continue reading! Preference will be given to candidates with experience supporting customers in a SaaS environment. If you are passionate about customer success and looking to grow your career in a company that is customer-driven and places as high a value on customer relationships, this role is for you. Candidates must be flexible to work an 8-hour shift between the hours of 9:30 AM and 8:00 PM EST, Monday through Friday. read more …

Job Summary  The Customer Success Specialist is responsible for ensuring customers have an exceptional experience that drives adoption, loyalty, and expansion over the beginning of the customer lifecycle. This critical role serves as the primary point of contact from post-sale onboarding through customer success graduation.   Responsibilities  Customer Outreach: Proactively engage with customers post-sale through app delivery and product adoption. Work with Solutions Consultant and Configuration Specialist to deliver a quality onboarding experience. Feature Promotion: Educate customers on core platform features, emphasizing their benefits and value. Strategically coach customers on optimizing workflows and processes to maximize app usage and drive revenue. read more …

Candidates in the MST or PST time zones are preferred.   Job Summary  The Tier 1 Customer Support Agent is responsible for providing front-line support to customers via email, chat, and phone for software products within Togetherwork’s Pet Care vertical. Their primary focus is to address common customer issues and provide “how-to” support for product usage questions. They are responsible for resolving product or service problems by clarifying the customer’s questions and explaining the best solution to solve a problem while maintaining established Service Level Objectives. The Tier 1 agent is also responsible for identifying product problems and requests that require additional read more …

NOTE: This interview process requires a video screening and written assessment.    Job Summary   Togetherwork is a family of SaaS solutions that focuses on organizational management, administration, and payment processing. This full-time position is in the Operations area, where you will play a critical role as secondary escalation in assisting our portfolio companies and their customers with questions and concerns related to payment processing. In this role, you will provide direct support over the phone, via e-mail, and through our Zendesk support platform, providing customer solutions with clear and concise communication.   A strong performer in this role will demonstrate a read more …

Job Summary  The Customer Support Team Lead is responsible for overseeing the daily operations of the technical support team as well as participating as an active member of the team. This position will partner with the Operations Manager to deliver exceptional support to customers through phone, email, and chat. This team member will be expected to lead by example, organize work, build KPI reports, handle escalations, execute roll-out of best practices, and train employees. Responsibilities  Oversee the day-to-day operations of the Customer Support Team Act as a senior agent who will drive customer satisfaction through customer support Act as a mentor read more …