Data Entry Specialist

Location: Remote 

The Data Entry Specialist is responsible for managing and validating customer-submitted data during the onboarding process for SMB PetCare customers. This entry-level role ensures that data templates are completed accurately, consistently, and in alignment with defined standards prior to downstream processing by Data Analysts.

The Data Entry Specialist acts as the first line of quality control for customer data submissions—reviewing inputs, identifying gaps or inconsistencies, and coordinating directly with customers to ensure completeness and correctness. This role is highly process-driven and detail-oriented, with a clear development path toward a Data Analyst position.

What You'll Do: 

1. Customer Data Intake & Validation

• Receive and manage customer data submissions using standardized templates (Excel, CSV, etc.)
• Review submissions for completeness, formatting accuracy, and adherence to defined template requirements
• Identify missing fields, inconsistent formats, or incorrect data structures
• Ensure required fields and mandatory data elements are populated correctly
• Maintain tracking of submission status across multiple onboarding engagements

2. Template Compliance & Quality Control

• Enforce standard data templates and submission guidelines
• Validate that customer data aligns with expected formats (e.g., date formats, required fields, naming conventions)
• Flag non-compliant submissions and provide clear, actionable feedback to customers
• Prevent incomplete or incorrect data from progressing into migration workflows

3. Customer Communication & Follow-Up

• Communicate directly with customers to request corrections, clarifications, or missing data
• Provide clear guidance and examples to help customers properly complete templates
• Follow up on outstanding data issues to maintain onboarding timelines
• Escalate repeated or systemic data issues to onboarding leads when needed

4. Process Adherence & Documentation

• Follow established onboarding data intake processes and checklists
• Maintain accurate records of data submissions, issues identified, and resolutions
• Contribute to continuous improvement of templates, instructions, and validation checklists
• Support documentation of common data issues and recommended fixes

What You'll Bring: 

Technical & Functional Skills

• Familiarity with structured data formats (CSV, spreadsheets)
• Ability to follow defined templates and validation rules
• Exposure to SaaS environments or onboarding processes is a plus
• Microsoft Excel (navigating sheets of data, basic formulas, and sorting/filtering tables)
• Understanding of data patterns (for data review or pulling specific data out of a larger dataset)
• Basic MySQL database knowledge (to understand how different pieces of data are related and spot data format errors)

Execution & Detail Orientation

• Strong attention to detail and accuracy
• Ability to follow structured processes consistently
• Strong organizational skills for managing multiple data submissions
• Comfort working in a high-volume, process-driven environment

Communication & Customer Interaction

• Clear and professional written communication skills
• Ability to explain issues and required corrections to non-technical users
• Confidence in pushing back on incomplete or incorrect submissions

Problem Solving

• Ability to identify basic data inconsistencies and errors
• Structured approach to reviewing and validating data
• Willingness to escalate issues when appropriate

What Drives Us

At Togetherwork, we exist to help community-driven organizations grow and thrive—creating better experiences for the people they serve. As part of our team, you’ll contribute to our TW28 vision by living our core values:

• Obsess over our customers.
• Own it. Together.
• Move fast with purpose.

These values guide how we work, collaborate, and grow—together.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

Interview Process & Expectations
Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.