Tom Studdert is Executive Vice President of Customer Experience Operations, where he leads onboarding, implementation, customer education, customer support, and customer experience strategy across the company’s portfolio of vertical SaaS products. Tom’s path into customer experience began with a pivot in 2015, when he left a decade-plus career in higher education administration, including roles at USC, TCU, and ASU, to move into corporate learning and development. That shift launched more than a decade of building and scaling CX, education, and support organizations at companies including ZoomInfo, Payscale, and Ensora Health, where he oversaw teams serving tens of thousands of customers and hundreds of thousands of users. Widely recognized as an industry leader in customer education, Tom has built enablement, onboarding, and support functions that reduce time-to-value and drive long-term customer adoption at scale. Tom holds a BA in History from Arizona State University, an M.Ed. from Northern Arizona University, and a Doctor of Education from the University of Southern California. A Houston native now based in Austin, Tom spends his free time with his family, continuing to swim, and cheering on his ASU Sun Devils and USC Trojans.
